Gateway DX4800 8513028 - Gateway Hardware Reference Guide
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- Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 1
REFERENCEGUIDE ® - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 2
- Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 3
your computer 17 Turning off your computer 17 Restarting (rebooting) your computer 18 Using the keyboard 19 Using the mouse 20 Using optical drives 23 Features 23 Loading an optical disc 23 Identifying optical drive types 23 Playing discs 25 Creating discs 26 Using the memory card reader - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 4
Adding or replacing an optical disc drive 43 Replacing the memory card reader 45 Adding or replacing a hard drive 47 Adding or replacing an expansion card 48 Chapter 5: Maintaining Your Computer . . . . . 51 Setting up a maintenance schedule 52 Creating system recovery discs 52 Caring for your - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 5
78 Optical discs 79 Memory card reader 80 Mouse 80 Keyboard 81 Files 81 Memory 83 Audio 84 Passwords 84 Expansion cards 85 Media Center 85 Checking for device problems 87 Recovering your system 88 Creating recovery discs 89 Recovering pre-installed software and drivers 91 Returning - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 6
Contents Before calling Gateway Customer Care 96 Calling Customer Care 96 Appendix A: Legal Notices 97 Index 107 iv - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 7
CHAPTER1 About This Reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 8
your computer's label. The Support page also has links to additional Gateway documentation and detailed specifications. Accessing the online User Guide In addition to this guide, your User Guide has been included on your hard drive. Your User Guide is an in-depth, easy-to-read manual that includes - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 9
www.gateway.com Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system. If you ever reinstall Windows from the installation DVD, you will need to enter these numbers to - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 10
CHAPTER 1: About This Reference 4 - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 11
CHAPTER2 Checking Out Your Computer • Front • Back 5 - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 12
Out Your Computer Front Important Your computer's hardware options , port locations, and indicators may vary from this illustration. Memory card reader Optical disc drive USB ports Copy button Optical disc drive (optional) IEEE 1394/ FireWire™ port Microphone jack Headphone jack Power button IR - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 13
www.gateway.com Component Icon Memory card reader Optical disc drive Video, Audio left, and Audio right jacks (optional) IEEE 1394 port Description Insert a memory card from a digital camera, MP3 player, PDA, cellular telephone, or other device into the memory card reader. Use this drive to - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 14
Your Computer Back Important Your computer's hardware options and port locations may vary from this illustration. Voltage switch Power connector Video card (optional) TV tuner card (optional) Wireless network card (optional) Telephone jack (optional) Description The switch is preset at the factory. - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 15
www.gateway.com Component Icon HDMI jack IEEE 1394 port USB ports S/PDIF output a printer, scanner, or other device" on page 30. Plug an optical cable from an amplifier or entertainment system into this jack for digital sound. Plug a microphone into this jack. This jack is user configurable - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 16
(optional) Wireless network card (optional) Telephone jack (optional) Description Plug an Ethernet network cable or a device (such as a DSL or cable modem for a broadband Internet connection) into this jack. For more information, see "Learning about the Internet" in the online User Guide. Plug your - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 17
-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer • Using the keyboard • Using the mouse • Using optical drives • Using the memory card reader • Adjusting the volume • Configuring the audio jacks • Installing a printer, scanner, or other device 11 - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 18
CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 19
windows, and by installing a glare screen filter. • Use soft, indirect lighting in your work area. Do not use your computer in a dark room. • Set paper holders at the same height and distance as the monitor. • Avoid focusing your eyes on your computer screen for long periods of time. Every 10 or 15 - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 20
your computer. An uninterruptible power supply (UPS) supplies battery power to your computer during a power failure. Although you cannot run your computer for an extended period of time with a UPS, a UPS lets you run your computer long enough to save your work and shut down your computer normally - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 21
The power supply, a component built into your computer, provides power to the system board, add-in cards, and peripheral devices. The power supply's voltage selection for your location is typically set correctly for your location at the factory, but you can change it to match the electrical service - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 22
speed. 3 If you are starting your computer for the first time, follow the on-screen instructions to select the language and time zone and to create your first user account. 4 Attach and turn on any USB or audio peripheral devices, such as printers, scanners, and speakers. If you need to attach - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 23
. For more information on using your computer's menus, see "Using Windows" and "Customizing Windows" in your online User Guide. Waking up your computer Tip For more information about changing the power button mode, see the "Customizing" chapter in your online User Guide. When you have not used your - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 24
the arrow next to the lock icon, then click Shut Down. The computer turns off. 2 To completely disconnect all power (such as for servicing internal components), also disconnect the power cord. Restarting (rebooting) your computer As a troubleshooting step, you may need to restart (reboot) your - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 25
gateway.com 2 If your computer does not turn off, press and hold the power button until the computer turns off (about five seconds), then press it again to turn the computer Function keys Audio playback keys Windows key Feature Icon Function keys Audio playback keys Windows key Fn key Fn key - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 26
keys Numeric keypad Description Press this key to access shortcut menus and help assistants in Windows. Press these keys to move the cursor and to copy, cut, and paste objects a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. 20 - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 27
www.gateway.com As you move the mouse, the pointer (arrow) on the and place it in the middle of the mouse pad, then continue moving the mouse. Select an object on the computer display Position the pointer over the object. Quickly press and release the left mouse button. This is called clicking. - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 28
button and hold it down. Move (drag) the object to the appropriate part of the computer display. Release the button to drop the object where you want it. This is called see the "Customizing" chapter in your online User Guide. For instructions on how to clean the mouse, see "Cleaning the mouse" on page 55. - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 29
up. 3 Press the eject button to close the tray. Identifying optical drive types Your computer may contain one of the following drive types. Press the drive's eject button, then look on the front of the drive's disc tray for one or more of the following logos: If your optical drive has Your - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 30
other types of blank media will result in less capacity. DVD-RAM/-RW Installing programs, playing audio CDs, playing DVDs, accessing data, and recording video and data to CDs and DVD-RAM, DVD-R, or DVD-RW discs. Blu-ray Disc Installing programs, playing audio CDs, playing DVDs, playing Blu-ray - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 31
or Windows Media Player on your computer to: • Play music CDs • Create MP3 music files from your music CDs • Edit music track information • Use your music files to build a music library For more information about playing CDs, see your online User Guide. Playing a DVD A Digital Versatile Disc (DVD - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 32
optical discs You can copy optical discs to make backups of your data. For more information, see your online User Guide. Using the memory card reader You can use the optional memory card reader to transfer pictures from a digital camera to your computer. You can also use the memory card reader to - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 33
www.gateway.com Memory card types The memory card reader supports several memory card types. To determine which types are supported by your card reader and the slots to use for each type of card, examine the face plate of the reader. Each slot is assigned a different drive letter (for example, the - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 34
Windows volume controls. You can also adjust the volume of specific sound devices in your computer. Windows: 1 Click (Volume) on the taskbar. The volume control slider opens. 2 Click and drag the slider up to increase volume and down to decrease volume. 3 To mute the volume, click (Mute). To restore - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 35
gateway.com 4 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. Tip Adjust the Windows the window to close it. Help For more information about adjusting the volume, click Start, then click Help and Support. - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 36
(s) to the computer audio jack(s). 2 Click (Start), then click Control Panel. The Control Panel window opens. 3 printer, scanner, or other device Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. Your computer - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 37
and USB ports support plug-and-play and hot-swapping, which means that your computer will usually recognize such a device whenever you plug it into the appropriate port. When you use an IEEE 1394 or USB device for the first time, your computer will prompt you to install any software the device needs - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 38
CHAPTER 3: Setting Up and Getting Started 32 - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 39
Your Computer • Preventing static electricity discharge • Opening the case • Closing the case • Replacing the color panel • Installing memory • Adding or replacing an optical disc drive • Replacing the memory card reader • Adding or replacing a hard drive • Adding or replacing an expansion card 33 - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 40
not insert any object into the vent holes of the power supply. The components inside your computer are extremely sensitive to static electricity, also known as provide electrostatic protection. • Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching the edge connectors - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 41
"Preventing static electricity discharge" on page 34. 2 Shut down your computer, then disconnect the power cord and modem, network, and all peripheral device cables. 3 Press the power button for ten seconds to drain any residual power from your computer. 4 Remove the two thumbscrews on the back edge - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 42
electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To remove the right side panel: 1 Make sure that the left side panel has already been removed by following the instructions in "Removing the left side panel" on page - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 43
www.gateway.com Removing the front bezel Tip The bezel is the front "face" piece of your computer that has the optical drive faces and the brand logo. It must be removed for some upgrading tasks. To remove the front bezel: 1 Remove the side panels by following the instructions in "Removing the left - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 44
case Replacing the front bezel To replace the front bezel: 1 Slide the tabs on the bezel into the slots on the front of the computer until the tabs snap into place. 2 Replace the side panels that you removed previously by following the instructions in "Replacing the side panels" on page 39. 38 - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 45
www.gateway.com Replacing the side panels To replace the side panels: 1 Make sure that all internal cables are arranged inside the computer so they will not be pinched when you close the computer. 2 Slide the side panels toward the front of the computer until the backs of the side panels are flush - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 46
CHAPTER 4: Upgrading Your Computer Replacing the color panel To replace the color panel on the front bezel: 1 Remove the front bezel by following the instructions in "Removing the front bezel" on page 37. 2 Press the lower panel release tabs up, and press the upper panel release tabs inward. The - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 47
www.gateway.com 3 Slide the new color panel into position, then firmly press it against the front bezel until it clicks into place. 4 Reinstall the front bezel by following the instructions in "Replacing the front bezel" on page 38. Installing memory When you upgrade the computer memory, make sure - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 48
secure the memory module automatically. 6 Replace the side panel by following the instructions in "Replacing the side panels" on page 39. 7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 49
gateway.com Adding or replacing an optical disc drive Tools You need a Phillips screwdriver to add or replace an optical drive. To add replace an optical drive: 1 Remove the front bezel by following the instructions new drive. Drive data cable Drive power cable 4 Note any jumper settings on the old - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 50
CHAPTER 4: Upgrading Your Computer 5 Remove the two drive retention screws. Drive front bezel to be reinstalled. 8 Reconnect the drive cables using your notes from Step 3, or according to the manufacturer's instructions. 9 Replace the front bezel by following the instructions in "Replacing the - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 51
to replace the memory card reader. To replace the memory card reader: 1 Remove the front bezel by following the instructions in "Removing the front bezel" on page 37. 2 Firmly press the top bezel release tab. The release tab is in the top of the case, between the power supply and the optical - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 52
removed previously. 7 Plug the appropriate cables into the card reader. 8 Place the top bezel on top of the computer, then slide the bezel toward the front of the computer until it clicks into place. 9 Reinstall the front bezel by following the instructions in "Replacing the front bezel" on page 38 - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 53
left side panel by following the instructions in "Removing the left side panel" on page 35. 2 Disconnect and label all hard drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) Drive data cable Drive power cable 3 If you are replacing - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 54
Windows using the operating system DVD that came with your computer. For more information on restoring your system, see "Recovering your system" on page 88. Adding or replacing an expansion card To add or replace an expansion card: 1 Remove the left side panel by following the instructions in - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 55
notes from Step 2. If you have added a new expansion card, connect its cables according to its user guide. 7 Secure the new expansion card to the case using the screw you removed previously. 8 Replace the left side panel by following the instructions in "Replacing the side panels" on page 39. 49 - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 56
CHAPTER 4: Upgrading Your Computer 50 - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 57
CHAPTER5 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer 51 - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 58
X Scan hard drive for errors X X Defragment hard drive X X Back up files X X X Clean computer case and X peripheral devices Creating system recovery discs You should create your system recovery discs as soon as possible. For instructions, see "Creating recovery discs" on page 89. 52 - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 59
gateway.com Caring for your computer To extend the life of your computer: • Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your computer subjecting your computer to extreme - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 60
cloth • An aerosol can of air that has a narrow, straw-like extension • Cotton swabs • An optical disc drive cleaning kit Cleaning the exterior Warning When you shut down your computer, the power turns off, but some electrical current still flows through it. To avoid possible injury from electrical - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 61
www.gateway.com Cleaning the keyboard You should occasionally clean the keyboard to remove remove dust and lint trapped under the keys. 2 If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 62
" in your online User Guide. Windows Update can also be controlled through the Windows Security Center. For more information, see "Protecting Your Computer" in your online User Guide. Help For more information about Windows Update, click Start, then click Help and Support. Type windows update in the - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 63
www.gateway.com Using BigFix BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. To - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 64
to check hard drive space, delete unnecessary files, defragment files, and back up files. Checking hard drive space To check hard drive space: Shortcut Start Á Computer Á right-click drive Á Properties 1 Click (Start) then click Computer. The Computer window opens. 58 - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 65
www.gateway.com 2 Right-click the drive that you want to check for available file space, Recycle Bin, to free hard drive space. To delete unnecessary files: Shortcut Start Á Computer Á right-click drive Á Properties Á Disk Cleanup 1 Click (Start), All Programs, Accessories, System Tools, then click - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 66
the currently logged in user. • Files from all users on this computer cleans all folders. The Disk Cleanup dilalog box Start, then click Help and Support. Type disk cleanup in the Search Help box problems. To check the hard drive for errors: 1 Click (Start) then click Computer. The Computer window - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 67
next time you restart your computer). If you see this prompt, click Schedule disc check. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found. 4 Correct any problems that are found by following the on-screen instructions. 5 Click OK. Help For - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 68
drive: 1 Disconnect your computer from the network. 2 Click (Start), All Programs, Accessories, System Tools, then click Disk Defragmenter. The Disk Defragmenter dialog box opens. files regularly to a writable optical disc (if you have a recordable drive). Use a backup device, such as a recordable - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 69
www.gateway.com To back up files: 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that you want to back up, click Properties, then click the Tools tab. 3 Click Backup Now, then click Run a file backup now. 4 Follow the on-screen instructions to select a backup - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 70
Disk Defragmenter and checking your drives for errors. Important Your computer must be on during scheduled tasks. If your computer on-screen instructions to finish setting up and scheduling the task. Help For more information about scheduling tasks, click Start, then click Help and Support. Type - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 71
providing your old computer uses Windows XP or Windows Vista. While using Windows Easy Transfer, you will not be able to run other tasks on the computers. Important If your old computer does not use Windows XP or Windows Vista, you must manually move your data by using a writeable disc, flash drive - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 72
. Go to Step 4. - OR In Windows XP, click Start, then click My Documents. The My Documents window opens and displays many of your saved personal data files. Go to Step 4. - OR In Windows 98, Windows Me, or Windows 2000, double-click the My Computer icon on the desktop. Go to the next step. 2 Double - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 73
www.gateway.com Finding other files Use Windows Find or Search to locate other personal data files. For more information, see "Using Windows" in your online User Guide. You can often identify different data file types by looking at the file's extension (the part of the file name following the last - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 74
CHAPTER 5: Maintaining Your Computer 68 - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 75
CHAPTER6 Troubleshooting • Error messages • Internet and networking • Power • Display • Printing • Optical discs • Memory card reader • Mouse • Keyboard • Files • Memory • Audio • Passwords • Expansion cards • Media Center • Checking for device problems • Recovering your system • Technical support - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 76
"Preventing static electricity discharge" on page 34. Try these steps first If you have problems with your computer, try these things first: Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: • Power cords or plugs are damaged • Liquid has been spilled into your - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 77
www.gateway.com Error messages Error message "Insufficient disk space" "Data error" "General failure reading drive C" "Operating system not found" "Unable to locate host" "Download Error" "Memory error" "Not enough memory" Action See "You get an "Insufficient disk space" error message" on page 81. - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 78
. See more troubleshooting at "Modem (dial-up)" on page 74. • Make sure that your account with your Internet service provider (ISP) is set up correctly. For help, contact your ISP technical support. • Your ISP may be having connection problems. Contact your ISP technical support to determine whether - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 79
e-mail address. Modem (cable or DSL) My computer cannot connect to the Internet. • Make sure that your modem is connected to the network jack. • See the documentation that came with your modem for additional troubleshooting information. • Contact your modem manufacturer for technical support. 73 - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 80
. • Check for line noise (scratchy, crackling, or popping sounds), which is a common problem that can cause the modem to connect at a slower rate, interrupt downloads, or even disconnect. You can also call your telephone service and have the telephone line checked for noise or low line levels. • Try - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 81
technical support. • Review the troubleshooting information under "Internet and networking" on page 72. Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 82
by unplugging it from power for five seconds. • Make sure that all computers on your network have troubleshooting help, see the documentation for your network components. Help For more information about network troubleshooting, click Start, then click Help and Support. Type network troubleshooting - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 83
cables. Display The screen resolution is not correct • Change the screen resolution in Windows. For instructions, see your online User Guide. The computer is on, but there is no picture • Make sure that the computer is not in Standby (power-saving) mode. • Make sure that the monitor is connected to - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 84
the display settings. For instructions, see your online User Guide. • For more information about display types, see your display and video card documentation. Help For more information about changing the screen resolution, click Start, then click Help and Support. Type screen resolution in the - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 85
gateway.com • Reinstall the printer driver. See your printer's user guide for instructions. • Wait until files have been printed before sending additional files to the printer. • If you print large files or many files at one time, you may want to add additional memory to the printer. See the printer - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 86
the device driver. For instructions, see "Checking for device problems" on page 87. • Your computer may be experiencing some temporary memory problems. Restart your computer. Memory card reader Drive letters for the memory card slots do not appear in the Computer window • The memory card reader may - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 87
gateway port works. Liquid spilled in the keyboard • Turn off your computer and unplug the keyboard. Wipe off the keyboard, blow the Disk Cleanup. For instructions, see "Deleting unnecessary files" on page 59. Help For more information about file management, click Start, then click Help and Support - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 88
Help and Support. Type System Restore in the Search Help box, then press ENTER. You get a "Data error" message • This may be the result of a defective area on the hard drive. To fix hard drive problems, run the error checking program. For instructions on fixing hard drive problems, see "Checking - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 89
the on-screen instructions. 5 Click OK. Help For more information about checking the hard drive for errors, click Start, then click Help and Support. Type checking for disk errors in the Search Help box, then press ENTER. Memory Help For more information about troubleshooting memory errors, click - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 90
play an audio disc, see "Optical discs" on page 79. Help For more information about sound troubleshooting, click Start, then click Help and Support. Type sound troubleshooter in the Search Help box, then press ENTER. Passwords Your computer does not accept your password • Windows passwords are case - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 91
information, see your expansion card's documentation. • Remove the card from your computer's expansion slot, then reinstall the card. Media Center This section only covers problems relating to Media Center mode. Media Center mode is available only on Windows Vista Home Premium and Ultimate versions - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 92
other computers • A DVR-MS file recorded to DVD can be replayed on another computer running Media Center or on any computer that has a DVD player and DVD decoder software (such as WinDVD). The non-Media Center computer must also have at least Windows XP with Service Pack (SP) 1 or 2, Windows Media - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 93
Search automatically for updated driver software and follow the on-screen prompts. - OR To check for specific problems, right-click the device, then click Properties and examine the information within each of the tabs. Write down this information for future reference and troubleshooting. It may also - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 94
by following the information in "Troubleshooting" on page 69 or in the technical support pages at www.gateway.com. Problem solving may also involve reinstalling some or all of the computer's software (also called recovering or restoring your system). Gateway provides everything you need to recover - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 95
www.gateway.com Creating recovery discs If your computer experiences problems that are not recoverable by other methods, you may need to reinstall the Windows operating system and factory-loaded software and drivers. To reinstall using discs, you must create the set of recovery discs beforehand. To - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 96
it with a permanent marker. Important Write a unique, descriptive label on each disc, such as "Windows Recovery Disc 1 of 2." or "Apps/Drivers Recovery disc." 5 If multiple discs are required, insert a new disc when prompted, then click OK. Continue recording discs until the process is complete. 90 - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 97
.gateway.com Recovering pre-installed software and drivers As a troubleshooting step, you may need to reinstall the software and device drivers that came pre-installed on your computer from the factory. You can recover using either your hard drive or the backup discs you have created. • New software - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 98
. In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system running again. Windows automatically creates an additional restore point each day, and also each time you install software or device drivers. Help For more information about using - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 99
everything to return your system to its factory condition. You can reinstall using either your hard drive or the recovery discs you have created. Caution This complete recovery deletes everything on your hard drive, then reinstalls Windows and all software and drivers that were pre-installed on your - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 100
Troubleshooting Recovering from within Windows Vista To reinstall Windows Vista and all pre-installed software and drivers: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. 2 Click the Restore tab, then click Restore system to factory - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 101
Recovering from the hard drive during startup To reinstall Windows Vista and all pre-installed software and drivers: 1 Turn on your computer, then press ALT+F10 during startup. Gateway Recovery Management opens. 2 Click Restore system from factory default. Caution Continuing the process will erase - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 102
6: Troubleshooting Technical support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: • Make sure that your computer is connected correctly to an AC power outlet that is supplying power. If - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 103
APPENDIXA Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices 97 - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 104
instructions to help guard against personal injury and damage to your Gateway system. Your Gateway factory to the correct voltage. • Openings in the computer case are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate space, at least 6 inches (15 card, - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 105
instructions. • When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock, always unplug all power B digital device, pursuant to Part 15 of the FCC rules. These limits are on, the user is encouraged to try to correct the - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 106
Gateway could void the FCC compliance and negate your authority to operate the product. This device complies with Part 15 On the computer or modem card is a See installation instructions for service may be required. The telephone company may request that you disconnect the equipment until the problem - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 107
gateway unlawful for any person to use a computer or other electronic device to send to your fax communication software documentation for details on prevent degradation of service in some situations. Users should make sure, for their own protection, that the electrical ground connections of the power - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 108
(for systems fitted with TV/cable TV tuner cards) External television antenna grounding Important The instructions are for the person who installs cable to the system. Gateway assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 109
satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground clamps 4 Grounding conductors (NEC Section 810-21) 5 Antenna discharge unit (NEC Section 810-20) 6 Ground clamp 7 Antenna lead-in - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 110
Gateway to see if this program is available in your area. • If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide writing from Gateway. The information in this manual has been - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 111
Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 112
APPENDIX A: Legal Notices 106 - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 113
troubleshooting 73 card reader 7 cards adding expansion 48 inserting memory card 27 installing memory card 27 removing memory card 27 replacing expansion 48 slots 26 troubleshooting add-in card 85 troubleshooting expansion 85 troubleshooting memory card 80 TV tuner 10 types of memory cards supported - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 114
9 IEEE 1394 7, 9, 31 keyboard 7, 8, 9 line in 9, 10 line out 9 microphone 7, 9 modem 9 mouse 7, 9 network 10, 15 power 8 power cord 8 printer 7, 9 PS/2 keyboard 8 PS/2 mouse 9 rear speaker 10 scanner 7, 9 side speaker 10 subwoofer 10 telephone 10 universal aduio 30 universal audio 84 USB 7, 9 video - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 115
www.gateway.com locating IEEE 1394 port 7, 9 DIMM See memory Disk Cleanup 59 Disk Defragmenter 61 display cleaning 55 troubleshooting 79 documentation User Guide 2 double-clicking 21 dragging 22 drivers re-installing 88, 91 drives backing up files 62 CD 23 checking for errors 60, 83 checking for - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 116
video camera 30 front bezel 37 memory 41 peripheral devices 30 printer 30 scanner 30 side panel 35, 36 Internet troubleshooting 72, 75 J jacks audio left computer display 55 cleaning computer screen 55 cleaning DVD 56 cleaning keyboard 55 cleaning monitor 55 cleaning mouse 55 cleaning optical disc - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 117
.gateway.com extending computer life 53 suggested schedule 52 using Task Scheduler 64 media card reader 7 media reader See memory card reader memory adding 41 installing 41 replacing 41 troubleshooting 83 memory card reader 7 inserting card 27 locating 6 memory card types supported 27 removing card - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 118
88, 91 PS/2 port keyboard 8 mouse 9 See memory rebooting computer 18 recordable drive 7 recording audio files 26 optical discs 26 recovering defaults 93 drivers 88, 91 programs 88, 91 software 88, 91 system 88 with Gateway Recovery Center 91 with Windows System Restore 92 re-installing defaults 93 - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 119
Schdeuler 64 techinal support Support 2 technical support tips before contacting 96 telephone jack 10 telephone support 96 top bezel removing 45 replacing 46 transferring files from old computer 65, 66 settings from old computer 65 troubleshooting add-in cards 85 cable modem 73 cards 85 CD drive - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 120
96 telephone support 96 turning off computer 7, 17, 18 turning on computer 7, 16 TV tuner card 10 Windows Easy Transfer 65 Windows key 19 Windows System Restore 88 Windows Update 56 wired Ethernet troubleshooting 76 working safely 12 U uninterruptible power supply (UPS) 14 updating Windows 56 UPS - Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 121
- Gateway DX4800 | 8513028 - Gateway Hardware Reference Guide - Page 122
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