Gateway E-100M Gateway Notebook Reference Guide R2 for Windows XP
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- Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 1
REFERENCEGUIDE ® - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 2
- Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 3
1 About this guide 2 Accessing the online User Guide 2 Gateway contact information 3 Gateway model and serial area 11 Chapter 3: Using Your Gateway Notebook. . . . 13 Connecting the AC adapter 14 Protecting from power source problems 15 Connecting the dial-up memory card reader 32 i - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 4
Contents www.gateway.com Memory card types 32 Inserting a memory card 32 Using a memory card 32 Removing a memory card 33 Adding and removing a PC Card 33 Using an optional port replicator 35 Installing a printer or other peripheral device 35 Connecting a USB printer, scanner, or digital - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 5
www.gateway.com Contents Chapter 7: Maintaining Your Notebook 61 Caring Troubleshooting 75 Audio 75 Battery 75 CD drives 75 Device installation 75 Display 76 External DVD drives 78 File management 80 Hard drive 80 Internet 81 Keyboard 82 Media Center 83 Memory 87 Memory card reader - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 6
.com Pointing device 98 Power 98 Printer 99 Sound 101 Status indicators 101 Touchpad 102 Video 102 Telephone support 103 Before calling Gateway Customer Care 103 Telephone numbers 104 Self-help 105 Tutoring 105 Training 106 Appendix A: Safety, Regulatory, and Legal Information 107 - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 7
CHAPTER 1 About this reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 8
instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing the online User Guide In addition to this guide, the online User Guide has been included on your hard drive. The User Guide is an in-depth, easy-to-read manual - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 9
bottom of your notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance. Online Support: Tech Support Phone: Hours: Model: S/No: Microsoft Certificate of Authenticity The Microsoft Certificate of - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 10
CHAPTER 1: About this reference For more information For more information about your notebook, visit Gateway's Support page at www.gateway.com or the Web address shown on your notebook's label. The Support page also has links to additional Gateway documentation and detailed specifications. 4 - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 11
CHAPTER 2 Checking Out Your Notebook • Front • Left • Right • Bottom • Keyboard area 5 - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 12
is fully charged. ■ LED purple - battery is charging. ■ LED blinking red - battery charge is very low. ■ LED solid red - battery is malfunctioning. Left Power connector Monitor port Docking port Memory card reader Ventilation fan PC Card slot Component Icon Description Power connector Plug - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 13
removing a PC Card" on page 33. Memory card reader Insert a memory card from a digital camera, MP3 player, PDA, or cellular telephone into the memory card reader. For more information, see "Using the memory card reader" on page 32. The memory card reader supports Memory Stick®, Memory Stick Pro - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 14
as a CD or DVD drive, diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into these ports. Ethernet jack Modem jack IEEE 1394 port Headphone jack Microphone jack Plug an Ethernet network cable into this jack. The other end of the cable can be plugged into a cable modem, DSL - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 15
Bottom Memory bay Battery latch Battery Bottom Speaker Speaker Ventilation fan Hard drive Customer bay care label Component Icon Hard drive bay Speakers Memory bay Battery latch Battery Description The hard drive is located in this bay. For more information, see "Replacing the hard drive - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 16
CHAPTER 2: Checking Out Your Notebook Component Icon Ventilation fan Customer Care label Description Helps cool internal components. Warning: Do not , or other similar surface. Includes the Customer Care contact information. For more information, see "Gateway contact information" on page 3. 10 - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 17
Keyboard area Keyboard area Power button Keyboard Component Power button Keyboard Touchpad Status indicators Status indicators Touchpad Icon Description Press to turn the power on or off. You can also configure the power button for Standby/Resume mode. For more information on configuring the - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 18
CHAPTER 2: Checking Out Your Notebook 12 - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 19
CHAPTER 3 Using Your Gateway Notebook • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a cable or DSL modem or to a network • Starting your notebook • Turning off your - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 20
or user-serviceable parts inside. The AC adapter has dangerous voltages that can cause serious injury or death. Contact Gateway about returning defective AC adapters. You can run your notebook using an AC adapter or your notebook's battery. The battery was - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 21
notebook for the first time, turn off your notebook and leave your notebook connected to AC power until the battery charge indicator turns blue. Protecting from power source problems Warning High voltages can enter your notebook through both the power cord and the modem connection. To protect your - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 22
CHAPTER 3: Using Your Gateway Notebook Connecting the dial-up modem Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. Your notebook - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 23
a network Your notebook has a network jack that you can use to connect to a cable or DSL modem or to a wired Ethernet network. To connect to a cable or DSL modem or to a wired Ethernet network: 1 Insert one end of a network cable into the network jack on the right side of your notebook. 2 Insert - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 24
CHAPTER 3: Using Your Gateway Notebook Starting your notebook Warning Do not work for long Power button 3 If you are starting your notebook for the first time, follow the on-screen instructions to set up your notebook. Waking up your notebook Tips & Tricks For more information about Standby - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 25
until the notebook turns off: 1. Press and hold the power button for about five seconds, then release it. 2. Unplug the power cord and remove the battery for more than 10 seconds. If your notebook does not respond to keyboard, touchpad, or mouse input, you may have to close programs that are - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 26
CHAPTER 3: Using Your Gateway Notebook Using the status indicators Important If off. ■ LED blinking - hard drive is being accessed. ■ LED off - hard drive is not being accessed. Power Battery charge Num lock Caps lock ■ LED on - notebook is on. ■ LED blinking - notebook is in Standby mode. ■ - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 27
Using the keyboard Using the keyboard Tips & Tricks You can attach an external keyboard to the notebook using a USB port. You do not need to shut down the notebook to connect a USB keyboard. Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 28
CHAPTER 3: Using Your Gateway Notebook Key types The keyboard has several different types of keys. Some keys perform specific actions when pressed alone and other actions when pressed in - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 29
information, see "Wireless Networking" in your online User Guide. Warning: Radio frequency wireless communication can interfere with equipment box in the upper-left corner of your display. The box shows the battery charge level, the BIOS version, and whether the optional wireless network is being used - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 30
CHAPTER 3: Using Your Gateway Notebook Press and hold FN, then press this system key... -+ To time to return the display to the normal brightness setting. Important: Using this feature will affect battery performance. Decrease volume. For more information, see "Adjusting the volume" on page 27. - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 31
Using the EZ Pad touchpad Tips & Tricks For instructions on how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other touchpad settings, see "Changing the mouse or touchpad settings" in the online User Guide. The EZ Pad™ consists of a touchpad and two - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 32
CHAPTER 3: Using Your Gateway Notebook To... Move the pointer on the screen. Do this... Select an object on the screen. Start a program or open a file or folder. Access a shortcut - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 33
. Release the button to drop the object where you want it. Adjusting the volume Tips & Tricks For instructions on how to adjust the volume in Windows, see "Adjusting the Volume" in the online User Guide. You can use the volume control to adjust the overall volume of your notebook. To adjust the - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 34
examples of devices that provide wireless communication. Your Gateway notebook may have a factory-installed wireless networking card. To turn the wireless IEEE 802.11 radio environments where the risk of interference to other devices or services is harmful or perceived as harmful, the option to use - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 35
Tips & Tricks For more information about using your notebook on a wireless network, see "Wireless Networking" in the online User Guide. Tips & Tricks For more information about using Bluetooth, click Start, All Programs, My Bluetooth Places. When the My Bluetooth Places window opens, click Help, - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 36
CHAPTER 3: Using Your Gateway Notebook 30 - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 37
CHAPTER 4 Using Accessories • Using the memory card reader • Adding and removing a PC Card • Installing a printer or other peripheral device • Viewing the display on a projector or monitor • Ordering accessories 31 - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 38
with the media. The memory card reader supports Memory Stick®, Memory Stick Pro®, Mini Secure Digital®, MultiMediaCard™, RS-MultiMediaCard™, and Secure Digital™ cards. Inserting a memory card To insert a memory card: ■ Insert the memory card into the memory card slot with the label facing - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 39
recognize your memory card reader until you restart your notebook. Important You may be able to remove some memory card types without pushing them into the notebook. To remove a memory card: 1 Push the memory card into your notebook. The memory card pops out slightly. 2 Pull the memory card out of - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 40
notebook. Important If the remove hardware icon does not appear on the taskbar, click the show hidden icons button. To remove a PC Card: 1 Click the remove hardware icon in the taskbar, the PC Card name, then click Stop. -OR- Turn off your notebook. 2 Release the eject button by pressing the PC - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 41
replicator, see the port replicator user guide. Installing a printer or other peripheral device Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. Help and Support For more information about installing peripheral - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 42
4: Using Accessories Connecting a USB printer, scanner, or digital camera Important USB devices may have special installation instructions. See your USB device's installation guide. Important For more information about using the USB port on your device, see your device's documentation. Your - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 43
or projector to your monitor (VGA) port. Your notebook supports simultaneous LCD and external display. Simultaneous display lets you control and searches for its driver. You may need to install the driver from the disc supplied by the manufacturer or download the driver from the manufacturer's Web - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 44
gateway.com. Batteries If you run your notebook on battery power for extended periods, you may want to buy an additional battery so you can swap batteries when necessary. See "Changing batteries user guide for Memory Large programs, such as multimedia games or graphics programs, use a lot of memory - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 45
other expansion features not included with your notebook. See the user guide for the port replicator for more information about using a port replicator an inkjet color printer, you can print pictures, banners, and greeting cards, as well as documents. Laser printers and cartridges are more expensive - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 46
CHAPTER 4: Using Accessories 40 - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 47
CHAPTER 5 Managing Power • Monitoring the battery charge • Recharging the battery • Recalibrating the battery • Extending battery life • Changing notebook power settings 41 - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 48
charge status indicator, see "Front" on page 6. Tips & Tricks For more information about recalibrating the battery, see "Recalibrating the battery" on page 44. Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 49
Changing batteries Changing batteries Replacing the battery Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The battery used - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 50
. If recalibration is interrupted, you must start the process over again. Important If, after completing this procedure, the battery charge indicator still does not show an accurate charge, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 51
Laptop. d Click the Alarms tab. e Click to select the Low battery alarm and Critical battery alarm check boxes. Extending battery life Conserving battery the battery to power your notebook: ■ Dim the display as low as is comfortable. ■ Remove PC Cards when you do not need them. Many PC Cards use - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 52
Save the battery for times when you cannot use a power adapter. ■ To find AC power outlets in airports, look for them next to support pillars, in current memory (RAM) information to the hard drive, then turns your notebook completely off. The next time you turn on your notebook, it reads the memory - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 53
save your work before using Standby mode. In Standby mode, your notebook reduces or turns off the power to most devices except memory. However, the information in memory is not saved to the hard drive. If power is interrupted, the information is lost. When in Hibernate mode, your notebook saves - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 54
changing the power scheme, click Start, then click Help and Support. Type the keyword power scheme in the Search box, then processor installed in your notebook may use Intel® SpeedStep™ technology to conserve battery power. A SpeedStep-equipped processor can change its operating speed according to - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 55
Changing notebook power settings To change the power scheme: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. 2 Click/Double-click the Power Options icon. The Power Options Properties dialog box - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 56
For more information about changing the alarm options, click Start, then click Help and Support. Type the keyword alarm options in the Search box, then click the arrow. Alarms can alert you when the battery charge is low. To change the alarm options: 1 Click Start, then click Control Panel. The - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 57
For more information about changing the power management settings, click Start, then click Help and Support. Type the keyword power management in the Search box, then click the arrow. Advanced power settings let you assign different power saving modes to the - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 58
For more information about using Hibernate mode, click Start, then click Help and Support. Type the keyword hibernate in the Search box, then click the arrow. Hibernate (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your notebook completely off - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 59
use. - OR Open the Power Options Properties dialog box, then click the Advanced tab. Hibernate is now an option in the Power buttons lists. ■ As a manually-selected power savings mode: Click Start, then click Shut Down. Press and hold SHIFT, then click Hibernate. 53 - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 60
CHAPTER 5: Managing Power 54 - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 61
CHAPTER 6 Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Files • Security • Power • Additional tips 55 - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 62
it to prevent it from sliding around in overhead bins and car trunks. Traveling by air ■ Do not check your notebook as luggage. ■ Charge the battery in case airport security asks you to start your notebook. ■ Have your notebook hand-inspected or sent through the X-ray scanner, but never carry it - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 63
Radio frequency wireless connections ■ Take a telephone line tester to check for unsafe lines, especially if you are traveling internationally. ■ Take remote access information with you so you can connect to your ISP while outside of your usual calling area. A list of country dialing codes may be - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 64
number (located on the bottom of your notebook) in case of theft or loss, and keep the information in a safe place. Also, tape your business card or an address label to your notebook and accessories. ■ Whoever sits next to you or behind you can see your notebook display. Avoid working with - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 65
to Gateway for service. Power ■ Use a startup password to restrict access to your notebook. The startup password is set using the BIOS utility. ■ Review the information in "Protecting your notebook" in the online User Guide. Power ■ Take your AC power adapter to recharge the battery - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 66
. ■ Consult your insurance company and credit card company to learn about emergency travel assistance if your notebook is lost or damaged. ■ Take an external optical drive and your recovery discs (see "Drivers and applications recovery" in the online User Guide) in case you need to install an - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 67
CHAPTER 7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Cleaning CDs or DVDs 61 - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 68
any objects on top of it. The case, although strong, is not made to support extra weight. ■ When transporting your notebook, we recommend that you put it in lead to permanent damage to the notebook. ■ Do not block the ventilation fan slots. If these slots are blocked, your notebook may overheat - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 69
the wall outlets. Tips & Tricks You may want to occasionally open the memory bay door and remove dust and lint using an aerosol can of air your notebook and other peripherals before cleaning any components. Also, remove the battery before cleaning any components. Use a damp, lint-free cloth to clean - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 70
CHAPTER 7: Maintaining Your Notebook Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. If you spill liquid on the keyboard, turn off your notebook and turn the notebook - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 71
CHAPTER 8 Upgrading Your Notebook • Preventing static electricity discharge • Adding or replacing memory modules • Replacing the hard drive kit 65 - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 72
to dangerous electrical voltages and moving parts, turn off your notebook, unplug the power cord, modem cable, and network cable, and remove the battery before opening the case. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the notebook. Important - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 73
modules Adding or replacing memory modules Important Use only memory modules designed for your Gateway notebook. Tools Required You need a small Phillips screwdriver to replace memory modules. Your notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 74
CHAPTER 8: Upgrading Your Notebook 7 Loosen the captive memory bay cover screw (this screw cannot be removed). Screw 8 Gently press outward on the clip at each end of the memory module until the module tilts upward. Clip Clip 68 - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 75
Use only memory modules designed for your Gateway notebook. 10 Hold the replacement module at a 30-degree angle and slide it into the empty memory slot. it clicks in place. 12 Replace the memory bay cover, then tighten the captive screw. 13 Insert the battery, then turn your notebook over. 14 - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 76
drive with a higher-capacity drive. Hard drive Important If your hard drive has failed, Gateway will send a replacement hard drive already loaded with your operating system, drivers, and applications. Contact Gateway Customer Care at the Web address or telephone number shown on the label on the - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 77
Replacing the hard drive kit 9 Turn your notebook over so the bottom is facing up, then remove the battery. For more information, see "Changing batteries" on page 43. 10 Remove the two hard drive bay cover screws. Screw Screw 11 Slide the hard drive bay cover, then remove it. The - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 78
, then replace the cover screws. 18 Insert the battery, then turn your notebook over. 19 Connect the optional port replicator. -ORConnect the power adapter, modem cable, and network cable. 20 For instructions on installing Windows, your drivers, and your applications, see the "Recovering Your System - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 79
CHAPTER 9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 73 - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 80
, then replace the battery before you start your notebook. First steps Help and Support For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in the Search box, then click the arrow. If you have problems with your notebook, try - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 81
and make sure that you followed each instruction. ■ If an error occurs in a program, see the program's printed documentation or the online help. Troubleshooting Audio Audio troubleshooting is covered under "Sound" on page 101. Battery Battery troubleshooting is covered under "Power" on page 98 - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 82
CHAPTER 9: Troubleshooting To check IRQ usage: 1 Click Start, then click Control Panel. The Control Panel not correct ■ Change the screen resolution from the Display Properties dialog box. For instructions on changing the screen resolution, see "Adjusting the screen resolution" in the online User - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 83
Troubleshooting The text on the display is dim or difficult to read ■ Adjust the brightness and contrast using the system keys. ■ Change the display settings. For instructions are unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 84
Troubleshooting CDs on your notebook. ■ Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. ■ Clean the disc. For turned up. For instructions on how to adjust the volume control in Windows, see "Adjusting the volume" in the online User Guide. ■ Make - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 85
& Tricks For instructions on playing a DVD, see "Playing music and movies" in the online User Guide. Troubleshooting ■ If you temporary memory problems. Shut down and restart your notebook. ■ Reinstall the audio device drivers. For more information, see "Gateway Web site" in the online User Guide. A - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 86
Bin by following the instructions in "Deleting files and folders" in the online User Guide. Help and Support For more information about drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 87
the Ethernet network jack and not the modem jack. ■ Make sure that you do not have a problem with your modem. For more information, see "Modem (dial-up)" on page 88. ■ Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 88
CHAPTER 9: Troubleshooting Double-check the URL or try a different URL. If the error e-mail program. ■ Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard The external keyboard does not work ■ Make sure that the - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 89
number appears on the screen ■ The numeric keypad is turned on. Media Center To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. The Media Center video display looks bad on your TV ■ Many factors, such as the - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 90
CHAPTER 9: Troubleshooting Important Cable connections must be made correctly for optimal video quality. A video cables-Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from the - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 91
screen resolution" in the online User Guide. Help and Support For more information about adjusting display settings, click Start, then click Help and Support. Type the keyword changing display settings in the Search box, then click the arrow. Troubleshooting ■ Screen resolution-By default, if your - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 92
CHAPTER 9: Troubleshooting TVs use this interlaced method to display the picture on the screen, for the type of display device you are using. For more information, review the FAQ topic at www.gateway.com. You want to change display settings to get better TV or DVD image quality ■ Adjust the - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 93
Media Center computer must also have Windows XP with Service Pack (SP) 1 or 2, Windows Media Player memory, see "Adding or replacing memory modules" on page 67. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 94
Troubleshooting Memory card reader Drive letter for the memory card Support. Type the keyword dialing in the Search box, then click the arrow. Your modem does not dial or does not connect ■ Make sure that the modem cable is plugged into the modem jack and not the Ethernet telephone services such as - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 95
Troubleshooting To check the ■ Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect telephone service and have the telephone line checked for noise or low line levels. 89 - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 96
speed. If reducing the connect speed lets you connect, call your telephone service. The telephone line may be too noisy. You cannot connect to the support. ■ See if the modem works with a different communications program. The problem may be with just one program. ■ Review the troubleshooting - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 97
troubleshooting, click Start, then click Help and Support. Type the keyword modem troubleshooting in the Search box, then click the arrow. Troubleshooting telephone cables do not meet required cable standards and may cause problems with the modem connection. ■ Shut down and restart your notebook - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 98
CHAPTER 9: Troubleshooting The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital "getting - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 99
, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search box, then click the arrow. You cannot see the other computers on your wired Ethernet network ■ Make sure that your Ethernet cable is plugged into the Ethernet jack on your notebook. Make sure that - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 100
Troubleshooting Your wired Ethernet network is running slower than you expect ■ If your Ethernet network is running slower than you expect, check the speed of each Ethernet component. For best results, all Ethernet components should be standard Ethernet (10 Mbps), Fast Ethernet Service Provider - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 101
Networks (wireless) Troubleshooting Important Note any antenna placement constraints in the access point user guide because the speed of a wireless network is related to signal strength. Signal strength is affected by the distance between your wireless network devices, by radio - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 102
CHAPTER 9: Troubleshooting You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web ■ If your access point - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 103
Troubleshooting Internet Explorer is unable to access the Internet ■ Reset the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service computers and workgroup" in the online User Guide. ■ If your notebook was previously connected - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 104
CHAPTER 9: Troubleshooting Passwords Your notebook does not accept your password Make sure You must return your notebook for repair. Call Gateway Customer Care for instructions. PC Cards You installed a PC Card and now your notebook is having problems ■ Make sure that you have correctly installed - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 105
page 42. ■ Make sure that the battery is calibrated correctly. ■ Let the battery return to room temperature. Printer Help and Support For more information about printer troubleshooting, click Start, then click Help and Support. Type the keyword printer troubleshooting in the Search box, then click - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 106
CHAPTER 9: Troubleshooting ■ Check the port and cable for bent or broken pins. printer, then click Set as Default Printer. ■ Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a "Printer queue is full" error message ■ - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 107
you may want to add additional memory to the printer. See the printer documentation for instructions for adding additional memory. You see a "Printer is Support For more information about troubleshooting sound issues, click Start, then click Help and Support. Type the keyword sound troubleshooting - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 108
CHAPTER 9: Troubleshooting Touchpad Touchpad is not working ■ Make sure the touchpad is turned on. For more information, see "Changing touchpad settings" in the online User Guide. The notebook is not responding when you click or tap on the touchpad ■ Turn on the touchpad. For instructions on how to - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 109
Telephone support Telephone support Before calling Gateway Customer Care Warning To avoid bodily injury, do not attempt to troubleshoot your notebook problem if: • Power cords or plugs are damaged • Liquid has been spilled into your notebook • Your notebook was dropped • The case was damaged - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 110
CHAPTER 9: Troubleshooting Telephone numbers Gateway offers a wide range of customer service, customer care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone keypad to find answers to common problems. 800 - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 111
Help and Support For more information about Windows, click Start, then click Help and Support. Type Gateway-supplied hardware can be found in our Web site's Documentation Library. ■ This user guide. ■ The software publisher's Web site. Tutoring Answers by GatewaySM is a fee-based telephone service - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 112
CHAPTER 9: Troubleshooting Training Gateway provides the following computer-based training: Resource Gateway Learning Libraries Online Training from Learn With Gateway Service description For more information A variety of courses and tutorials are available on CD. Select from several easy-to-use - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 113
APPENDIX A Safety, Regulatory, and Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices 107 - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 114
these instructions to help guard against personal injury and damage to your Gateway system. Warning Do not use Gateway products to the correct voltage. ■ Openings in the notebook case are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate space, at - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 115
fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable system is battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer's instructions - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 116
servicing to qualified personnel if: ■ The power cord or plug is damaged. ■ Liquid has been spilled into the notebook. ■ The notebook does not operate properly when the operating instructions airplane. 802.11b (also known as wireless Ethernet or Wifi) and Bluetooth communication devices are examples - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 117
Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Please contact Gateway for service. Regulatory compliance statements Additional limitations, cautions, and concerns for specific countries are listed in the specific country sections (or country - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 118
use drivers approved for the country in which the device will be used. See the Gateway System Restoration Kit, or contact Gateway Customer to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 119
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 120
of the used notebook properly according to federal, state and local laws. Warning Warning Hg FCC declaration of conformity Responsible party: Gateway Companies, Inc. 610 Gateway Drive, North Sioux City, SD 57049 (605) 232-2000 Fax: (605) 232-2023 Product: W230UI1 This device complies with Part 15 - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 121
CFR 47) rules. On the computer or modem card is a label that contains the FCC registration is Part 68-compliant. See installation instructions for details. The Ringer Equivalence Number service may be required. The telephone company may request that you disconnect the equipment until the problem - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 122
software documentation for details on how to comply with the fax-branding requirement. Canada Caution To prevent radio interference to licensed service or co-channel Mobile Satellite systems, this device is intended to be operated indoors and away from windows to provide maximum shielding - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 123
. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook. Caution The 802.11A - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 124
by means of a certified connector assembly. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 125
other than those specified in this manual may result in hazardous radiation exposure. enclosure of a CD or DVD drive. All Gateway systems equipped with CD and DVD drives comply Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 126
Gateway to see if this program is available in your area. ■ If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide and by disposing of or recycling used batteries properly. 120 - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 127
. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 128
, Inc. in the U.S. and other countries. SpotShop, Spotshop.com, and Your:)Ware are trademarks of Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 129
replacing 43 battery alarm options 50 bays battery 43 hard drive 9 memory 9, cards inserting memory card 32 inserting PC Card 33 memory card slot 7 memory cards supported 32 PC Card slot 7 removing memory card 32 removing PC Card 33 slots 32, 33 troubleshooting memory card 88 troubleshooting PC Card - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 130
gateway modem 17 to Ethernet 17 to network 17 service sales 105 D default printer 99 dialing codes 56 dial-up modem 8, 16 digital camera memory card reader 7, 32 USB port 8 digital video camera connecting 36 IEEE 1394 port 8 directional keys 22 display properties 37 switching 23 troubleshooting - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 131
57 indicators See status indicators inkjet printer 39 installing battery 43 devices 35, 75 digital camera 35 digital video camera 35 hard drive 70 memory 67 PC Card 33 peripheral devices 35 printer 35 scanner 35 Internet troubleshooting 81, 90 IRQ conflicts 75 J jacks See connections K Kensington - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 132
58 Kensington cable 8 M maintenance cleaning 63, 64 Media Center troubleshooting 83 memory 126 www.gateway.com bay 9 installing 67 purchasing 38 removing 67 replacing 67 troubleshooting 87 memory card reader locating 7 memory cards supported 32 using 32 microphone jack 8 Microsoft Certificate of - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 133
adding 33 eject button 33 inserting 33 installing 33 removing 33 slot 33 troubleshooting 98 PCMCIA card See PC Card PDA memory cards 32 peripheral devices 35 Plug and Play devices IEEE 1394 support for 35 USB support for 35 pointer identifying 25 Index moving 26 port replicator docking port 7 using - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 134
while travelling 58 serial number 3, 58 www.gateway.com setting up safety precautions 108 shortcut menus accessing 26 shortcuts opening menu 26 shutting down notebook 18, 19 SO-DIMM See memory sound adjusting 24, 27 controls 27 muting 24, 27 troubleshooting 101 speakers built-in 9 jack 8 SpeedStep - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 135
With Gateway 106 travel tips 55 troubleshooting audio 101 automated system 104 device installation 75 display 76 DVD drive 78 faxes 90 files 80 general guidelines 74 hard drive 80 Internet connection 81, 90 IRQ conflict 75 keyboard 82 LCD panel 76 Media Center 83 memory 87 memory card reader 88 - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 136
volume adjusting 24, 27 adjusting modem 92 controls 27 muting 24, 27 system keys 24 troubleshooting 101 W waking up notebook 18 Windows key 22 Product Key Code 3 wired Ethernet troubleshooting 93 wireless Ethernet using while traveling 57 wireless network button 23 turning off 28 turning on 28 www - Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 137
- Gateway E-100M | Gateway Notebook Reference Guide R2 for Windows XP - Page 138
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