Gateway FX7024 8512834 - FX Hardware Reference Guide
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- Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 1
- Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 2
- Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 3
14 Protecting from power source problems 14 Checking the voltage selection 15 Connecting to a broadband modem or network 15 Connecting a dial-up modem 16 Starting your computer 16 Waking up your computer 17 Turning off your computer 17 Restarting (rebooting) your computer 18 Using the - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 4
an optical disc drive 45 Replacing the memory card reader 47 Adding or replacing a hard drive 49 Replacing the heat sink and processor 51 Adding or replacing an expansion card 53 Replacing the system battery 54 Replacing the system board 56 Chapter 5: Maintaining Your Computer . . . . . 59 - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 5
76 First steps 76 Troubleshooting 77 Add-in cards 77 Audio 77 CD or DVD drives 77 Diskette drive 79 Display 80 DVD drives 80 Ethernet 81 Expansion cards 82 File management 82 Floppy drive 82 Hard drive 83 Internet 84 Keyboard 85 Media Center 86 Memory 89 Memory card reader 89 Modem - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 6
95 Sound 97 Recovering your system 97 Recovering pre-installed software and drivers 98 Using Microsoft System Restore 104 Recovering your system to its factory condition . . . . . 106 Recovering your system using the Windows DVD . . . . 108 Telephone support 109 Before calling Gateway Customer - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 7
CHAPTER1 About This Reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 8
your computer's label. The Support page also has links to additional Gateway documentation and detailed specifications. Accessing the online User Guide In addition to this guide, your User Guide has been included on your hard drive. Your User Guide is an in-depth, easy-to-read manual that includes - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 9
. Serial number Technical Support telephone number Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system. If you ever reinstall Windows from the installation DVD - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 10
CHAPTER 1: About This Reference 4 - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 11
CHAPTER2 Checking Out Your Computer • Front • Back 5 - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 12
Front CHAPTER 2: Checking Out Your Computer Memory card reader DVD/CD drive IEEE 1394/ FireWire™ port Diskette or removable hard drive (optional) Headphone jack Microphone jack Power button/ power indicator USB ports DVD/CD drive (optional) Video jack (optional) Audio left jack (optional) Audio - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 13
www.gateway.com Component Icon Memory card reader Optical disc drive IEEE 1394 port Description Insert a memory card from a digital camera, MP3 player, PDA, cellular telephone, or other device into the memory card reader. Use this drive to listen to audio CDs, install games and programs, watch - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 14
port IEEE 1394 port Ethernet (network) jack Center/subwoofer jack Surround L/R speaker jack Audio in/side speaker jack Case cover thumbscrew Video card (optional) Audio card (optional) TV tuner card (optional) Wireless network antenna (optional) Wireless network antenna connectors Component Icon - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 15
.gateway.com Component Icon USB ports S/PDIF output jack (optional) Microphone jack (pink plug) Headphone/analog speakers jack (green plug) -ORFront speakers jack Wireless network antenna (optional) and connectors Case cover thumbscrew PS/2 mouse port Monitor (VGA) port IEEE 1394 port Ethernet - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 16
Computer Component Icon Rear speaker jack (black plug) Audio input (Line in) jack (blue plug) -ORSide speaker jack Video card (optional) Audio card (optional) TV tuner card as a stereo) into this jack so you can record sound on your computer (Default). Stereo out: Plug your side left and right - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 17
• Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer • Using the keyboard • Using the mouse • Using optical drives • Using the memory card reader • Using - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 18
CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 19
by installing shades or curtains on windows, and by installing a glare screen filter. • Use soft, indirect lighting in your work area. Do not use your computer in a dark room. • Set back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 20
data loss or system damage. Protect your computer and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your computer. An uninterruptible power supply (UPS) supplies battery power to your computer during a power failure. Although - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 21
to 230. The power supply, a component built into your computer, provides power to the system board, add-in cards, and peripheral devices. The power supply's voltage selection for your location is typically set at the factory, but you can change it to match the electrical service available in your - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 22
, variable-speed fan. In addition, your computer uses a powerful processor which produces heat and has its own cooling fan. Both the system fan and processor fan can run at different speeds at times to ensure correct system cooling. You may notice an increase in the fan noise when the fan is running - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 23
into Sleep mode is the easiest way to power down your computer. Although it does not turn your computer completely off, it does turn off or slow down most system operations to save power, and saves your desktop layout so the next time you restore power, the programs are laid out just as you left - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 24
or press the power button. If the computer remains in Sleep mode, press the power button. To turn off your computer: 1 Click (Start), click the arrow next to the lock icon, then click Shut Down. The computer turns off. 2 To completely disconnect all power (such as for servicing internal components - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 25
www.gateway.com Using Internet buttons Audio playback buttons Navigation keys Indicators Windows keys Application key Directional keys Numeric keypad Icon buttons to copy, cut, and paste. Press these keys to start program actions. Each program uses different function keys for different purposes - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 26
one of these keys to open the Windows Start menu. These keys can also be used in combination with other keys to open utilities like F (Find/Search), R (Run), and E (Computer). Press this key to access shortcut menus and help assistants in Windows. Directional keys Numeric keypad Press these keys - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 27
.gateway.com Feature Icon Sleep button Function keys Application buttons Audio playback buttons Indicators Windows keys Application key Editing buttons Navigation keys Numeric keypad Description Press this button to activate your computer's Sleep (power-saving) mode. Press these keys to start - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 28
CHAPTER 3: Setting Up and Getting Started Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the same - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 29
an object on the computer display Position the pointer over the object. Quickly press and release the left mouse button. This is called clicking. Start a program or open "Customizing" chapter in your online User Guide. For instructions on how to clean the mouse, see "Cleaning the mouse" on page 63 - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 30
3: Setting Up and Getting Started Using optical drives Features Your optical drive has the following basic components: Flip-down door Activity indicator Eject button Loading an optical disc To insert an optical disc: 1 Press the eject button on the optical disc drive. Important When you place - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 31
www.gateway.com Identifying optical drive types Your computer may contain one of the following drive types. Press the drive's eject button, then Look on the front of the drive's disc tray for one or more of the following logos: If your optical drive has Your drive type Use your drive for... this - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 32
3: Setting Up and Getting Started If your optical drive has this logo... RECORDER Your drive type is... DVD-RAM/-RW Blu-ray Disc HD-DVD Use your drive for... Installing programs, playing audio CDs, playing DVDs, accessing data, and recording video and data to CDs and DVD-RAM, DVD-R, or DVD-RW - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 33
the disc burning program on your computer to copy tracks from a music CD to your hard drive, copy or create data discs, create music CDs, create video DVDs, and more. For more information about creating CDs and DVDs, see your online User Guide. Creating audio and video files You can create audio and - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 34
Up and Getting Started Copying optical discs You can copy optical discs to make backups of your data. For more information, see your online User Guide. Using the memory card reader You can use the optional memory card reader to transfer pictures from a digital camera to your computer. You can also - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 35
.gateway.com 2 To access a file on the memory card, click (Start), then click Computer. Double-click the drive letter (for example, the E: drive), then double-click the file name. To remove a memory card: • Wait for the memory card reader access indicator to stop blinking, then pull the memory card - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 36
CHAPTER 3: Setting Up and Getting Started Adjusting the volume You can adjust volume using your speakers' controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using hardware controls: • If you are using - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 37
the Windows Sounds slider to change system sounds volume independently of general volume (such as the volume used for music and game sounds). 5 Click X in the top-right corner of the window to close it. Help For more information about adjusting the volume, click Start, then click Help and Support - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 38
computer audio jack(s). 2 Click (Start), then click Control Panel. The Control Panel window opens. 3 Click Hardware and Sound, Sound, the Playback tab, then click Configure. -ORIf your computer has the Realtek Sound device documentation and installation instructions. Your computer has one or more of - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 39
more information about installing peripheral devices, click Start, then click Help and Support. Type installing devices in the Search box, then press ENTER. Parallel and serial port devices are not plug-and-play. See the device documentation for detailed information and installation instructions. 33 - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 40
CHAPTER 3: Setting Up and Getting Started 34 - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 41
the color panel • Installing memory • Adding or replacing an optical disc drive • Replacing the memory card reader • Adding or replacing a hard drive • Replacing the heat sink and processor • Adding or replacing an expansion card • Replacing the system battery • Replacing the system board 35 - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 42
computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the power supply. The components inside your computer hold expansion cards by their edges or their metal mounting brackets. - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 43
the case. To remove the side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 36. 2 Shut down your computer, then disconnect the power cord and modem, network, and all peripheral device cables. 3 Press the power button for ten seconds to drain any residual - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 44
CHAPTER 4: Upgrading Your Computer Removing the front bezel To remove the front bezel: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 37. 2 Press the three bezel retention tabs, then swing the left side of the bezel away from the computer and remove it. - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 45
www.gateway.com Closing the case Replacing the front bezel To replace the front bezel: 1 Slide the tabs on the right side of the bezel into the slots on the right side of the computer. Tabs 2 Swing the left side of the bezel in to insert the release tabs on the left side - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 46
the back of the side panel is flush with the back of the computer. 3 Tighten the two thumbscrews on the back edge of the side panel, then reconnect the cables and power cord. Replacing the color panel To replace the color panel on the front bezel: Tip If you have difficulty removing - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 47
www.gateway.com 2 Press firmly on the lower left and lower right parts of the color panel to release the panel from the front bezel. You should press the two points against the computer until you hear or feel a click, which is the sound of the panel's internal locking tabs unlocking. Press Press - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 48
parts of the color panel to engage the panel's internal locking tabs. You should press the two points against the computer until you hear or feel a click, which is the sound of the panel's internal locking tabs locking the panel partially into place. Press Press here here 6 While pressing the - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 49
www.gateway.com Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing the side panel - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 50
by following the instructions in "Replacing the side panel" on page 40. 7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears. 10 Click (Start), right-click Computer, then click Properties - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 51
www.gateway.com Adding or replacing an optical disc drive Tools You need a Phillips screwdriver to add or replace a CD or DVD drive. To add replace an optical drive: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 37. 2 Remove the front bezel by following - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 52
4: Upgrading Your Computer 6 Remove the two drive retention screws. Drive retention screws 7 Slide the drive forward and out of the drive bay. 8 Slide the new drive into the drive bay, line up the screw holes on the drive bay with the screw holes on the drive, then replace the two drive retention - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 53
www.gateway.com Replacing the memory card reader Tools You need a Phillips screwdriver to replace the memory card reader. To replace the memory card reader: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 37. 2 Remove the front bezel by following the - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 54
screws you removed previously. 7 Plug the cable into the card reader. 8 Place the top bezel on top of the computer, then slide bezel toward the back of the computer until it clicks into place. 9 Reinstall the bezel by following the instructions in "Replacing the front bezel" on page 39. 10 Reinstall - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 55
panel by following the instructions in "Removing the side panel" on page 37. 2 Disconnect and label all hard drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) 3 Disconnect the hard drive cage fan cable from the system board. 49 - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 56
) Hard drive screws (top) Hard drive screws (bottom) 7 If you are replacing a drive, note any jumper settings on the old drive and set the jumper on the new drive to be the same. - OR - If you are adding a new drive, set the jumper as instructed by the drive's user guide. 8 Slide the new hard - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 57
If you are using the new hard drive as your primary drive, install Windows using the operating system DVD that came with your computer. For more information on restoring your system, see "Recovering your system" on page 97. Replacing the heat sink and processor Tools You need a Phillips screwdriver - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 58
CHAPTER 4: Upgrading Your Computer 4 Loosen the four captive screws that secure the heat sink and fan assembly to the system board, then remove the assembly and place it on a stable surface with the flat surface of the heat sink (the side with the thermal grease) - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 59
www.gateway.com 8 fan assembly on the processor, then tighten the screws that secure it to the system board. 10 Connect the heat sink fan cable to the system board. 11 Replace the side panel by following the instructions in "Replacing the side panel" on page 40. Adding or replacing an expansion card - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 60
2. If you have added a new expansion card, connect its cables according to its user guide. 7 Press the card retention lever back into place. 8 Replace the side panel by following the instructions in "Replacing the side panel" on page 40. Replacing the system battery Warning Danger of explosion if - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 61
, then exit from the utility. Caution Any custom BIOS settings you have made will be lost when you remove the system battery. All settings will return to their factory defaults. 4 Shut down your computer. 5 Remove the side panel by following the instructions in "Removing the side panel" on page 37 - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 62
Turn on your computer. 13 While your computer starts, press and hold the F1 key. The main menu of the BIOS Setup utility opens. 14 In the BIOS Setup utility, restore any settings that you wrote down in Step 3. 15 Save all your settings and exit the BIOS Setup utility. Replacing the system board To - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 63
screws to secure the power supply to the case. 11 Connect all power and data cables using your notes from Step 4. 12 Reinstall any memory modules you removed previously. 13 Reinstall any expansion cards you removed previously. 14 Replace the side panel by following the instructions in "Replacing the - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 64
CHAPTER 4: Upgrading Your Computer 58 - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 65
CHAPTER5 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer 59 - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 66
. Maintenance task Weekly Monthly When needed Check for viruses X X X Run Windows Update X X Manage hard drive space X Clean up hard drives X X Scan hard drive for errors X X Defragment hard drive X X Back up files X X X Clean computer case and X peripheral devices 60 - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 67
not made to support extra weight. • When transporting your computer, we recommend that you put it in the original packaging materials. • Keep your computer away from magnetic fields. Magnetic fields can erase data on hard drives. • Never turn off your computer when the drive indicator is on because - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 68
from electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets. • Always turn off your computer and other peripheral devices before cleaning any components. • Use a damp, lint-free cloth to clean your computer and other parts of your system. Do not use household - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 69
www.gateway.com 2 If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside the cloth. Cleaning the mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 70
Update, see "Windows Update" in your online User Guide. Windows Update can also be controlled through the Windows Security Center. For more information, see "Protecting Your Computer" in your online User Guide. Help For more information about Windows Update, click Start, then click Help and Support - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 71
to open BigFix. To start BigFix: 1 Click (Start), All Programs, Accessories, System Tools, then click BigFix. 2 To learn more about BigFix, click Help, then click Tutorial. Managing hard drive space Windows provides several utilities you can use to check hard drive space, delete unnecessary files - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 72
Your Computer Checking hard drive space To check hard drive space: Shortcut Start Ö Computer Ö right-click drive Ö Properties 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that you want to check for available file space, then click Properties. Drive space - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 73
.gateway.com Deleting unnecessary files Delete unnecessary files, such as temporary files and files in the Recycle Bin, to free hard drive space. To delete unnecessary files: Shortcut Start Ö Computer Ö right-click drive Ö Properties Ö Disk Cleanup 1 Click (Start), All Programs, Accessories, System - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 74
hard drive later (the next time you restart your computer). If you see this prompt, click Schedule disc check. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found. 4 Correct any problems that are found by following the on-screen instructions - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 75
on the size of the drive being defragmented), consider starting the process when you will not need the computer for several hours. To defragment the hard drive: 1 Disconnect your computer from the network. 2 Click (Start), All Programs, Accessories, System Tools, then click Disk Defragmenter - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 76
disc drive, to do a complete hard drive backup. If you do not have a high-capacity backup device and you want to purchase one, you can visit the Accessories Store at www.gateway.com. To back up files: 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 77
as running Disk Defragmenter and checking your drives for errors. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run. To start the Task Scheduler: 1 Click (Start), All Programs, Accessories, System Tools, then click Task Scheduler. The - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 78
uses Windows XP or Windows Vista. While using Windows Easy Transfer, you will not be able to run other tasks on the computers. Important If your old computer does not use Windows XP or Windows Vista, you must manually move your data by using a writeable disc, flash drive, or external hard drive. To - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 79
hard drive, a network location, or a flash drive. Finding your documents Many programs save your personal data files in the Documents or My Documents folder. Look in your old computer's documents folder for personal data files. To find files in the documents folder: 1 In Windows Vista, click (Start - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 80
.PNG, .EPS Movies .MPEG, .MPG, .AVI, .GIF, .MOV Sound and music .WAV, .CDA, .MP3, .MID, .MIDI, .WMA To find files using Find or Search: 1 In Windows Vista, click (Start), then click Search. The Search Results window opens. - OR - In Windows XP, click Start, then click Search. The Search Results - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 81
CHAPTER6 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Recovering your system • Telephone support 75 - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 82
to your computer and an AC power outlet and that the power outlet is supplying power. • If you use a power strip or surge protector, make sure that it is turned on. • If a peripheral device does not work, make sure that all connections are secure. • Make sure that your hard drive is not full - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 83
www.gateway.com Troubleshooting Troubleshooting topics are listed in alphabetical order. Add-in cards See "Expansion cards" on page 82. Audio See "Sound" on page 97. CD or DVD drives The computer does not recognize a disc or the CD or DVD drive • Make sure that the disc label is facing up, then try - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 84
CHAPTER 6: Troubleshooting An audio CD does not produce sound • Make sure that the disc label is facing up, then try again. • Some music CDs have copy protection software. You may not be able to play these CDs on your computer. • Make sure that the volume controls are turned up. For more information - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 85
www.gateway.com Diskette drive The diskette drive is not recognized • Shut down and restart your computer. You cannot save a see "Checking the hard drive for errors" on page 68. You see a "Non-system disk" or "Disk error" error message • Eject the diskette from the diskette drive, then press ENTER. - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 86
Guide. For more information about display types, see your display and video card documentation. Help For more information about changing the screen resolution, click Start, then click Help and Support. Type the phrase screen resolution in the Search Help box, then press ENTER. DVD drives • See "CD - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 87
254. The first N should be the same for all computers on your network and the second N should be different for all computers on your network. The computer does not recognize an Ethernet expansion card • Shut down and restart your computer. • Make sure that you have installed the required software - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 88
more information, see the documentation that came with your expansion card. • Reseat the card. File management Help For more information about restoring deleted files, click Start, then click Help and Support. Type the keyword/phrase System Restore in the Search Help box, then press ENTER. A file - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 89
. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" on page 68. The hard drive cannot be accessed, or you see a "General failure reading drive C" error message • If a diskette is in the diskette drive, eject it and restart your computer. • If your computer has - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 90
is plugged into the Ethernet network jack and not service provider (ISP) is set up correctly. Contact your ISP technical support for help. • Make sure that you do not have a problem with your modem. For more information, "Modem (dial-up)" on page 90. Help For more information about troubleshooting - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 91
gateway.com Connecting to a Web site takes too long Many factors can affect Internet performance: • The condition of the telephone lines in your residence or at your local telephone service • The condition of the Internet computers • Reinstall the keyboard device driver. A keyboard character keeps - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 92
and Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. Help For more information about Windows Media Center, click Start, then click Help and Support. Type the phrase Media Center in the - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 93
not as good as VGA output. S-Video display output is not optimized for computer video display. • Quality of video cables-Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 94
device brightness, contrast, hue, and saturation. For more information, see the Gateway support Web site at www.gateway.com or see the display's user guide. You need to burn programs that were recorded with your computer to a DVD using Media Center • Media Center saves recorded programs in the - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 95
is set up and connected to the computer. For information about manually updating the Program Guide, see your online User Guide. Memory Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the phrase memory error in the Search Help box, then - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 96
get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set correctly. To check the dialing properties: 1 Click (Start), then click Control Panel. The Control Panel window opens. 2 Click Hardware and Sound, then click Phone and Modem Options. The - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 97
jack are secure. You can also call your telephone service and have the telephone line checked for noise or low line levels. • Try another telephone line support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 98
the modem connection. • Shut down and restart your computer. • Run Windows modem diagnostics. To run modem diagnostics: 1 Close all open programs. 2 Click (Start), then click Control Panel. The Control Panel window opens. 3 Click Hardware and Sound, then click Phone and Modem Options. The Phone and - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 99
gateway modem troubleshooting, click Start, then click Help and Support. Type the phrase modem troubleshooting sounds are too loud, you can turn down the modem volume. To turn down the modem volume: 1 Click (Start), then click Control Panel. The Control Panel window opens. 2 Click Hardware and Sound - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 100
" on page 15, your online User Guide, or "Ethernet" on page 81. Help For more information about network troubleshooting, click Start, then click Help and Support. Type the phrase network troubleshooting in the Search Help box, then press ENTER. Passwords Your computer does not accept your password - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 101
www.gateway.com Power Your computer will not turn on • Make sure that the power cord is connected to an AC power source and to your computer, and that your computer is turned on. • If your computer is plugged into a surge protector, make sure that the surge protector is connected securely to a power - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 102
CHAPTER 6: Troubleshooting 3 Right-click the printer you want to be the default printer, then click Set as Default Printer. • Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a "Printer queue is full" error message • - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 103
recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions. Caution To prepare your computer for additional system recovery options, you should create a set of software and driver recovery discs as soon as possible. For instructions, see - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 104
upgrade or exchange your hard drive or if your hard drive is completely erased or corrupted, your only option for system recovery may be to reinstall Windows from the Windows DVD, then recover your pre-installed software and device drivers using recovery discs that you created. (Your computer must - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 105
a complete system recovery. (Your computer must have a recordable disc drive to perform this procedure.) To create discs for recovering pre-installed software and drivers: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 106
are completed. Important Use a permanent marker to label each disc "Software and Driver Recovery," along with a short description of which computer the discs are for. If you are recording multiple discs, as you remove each disc from the drive, use the marker to label each disc 1 of x, 2 of x, 3 of - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 107
If you have recently reinstalled Windows or installed a new hard drive, and your Start menu does not contain Gateway Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, see "Recovering pre-installed - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 108
To recover software and drivers using recovery discs: 1 Insert a software and driver recovery disc into a CD or DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer and run the file - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 109
OR To recover pre-installed device drivers, click Device driver recovery, then click the type of driver you want to recover. 3 Click Next. 4 If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. 103 - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 110
install software or device drivers. You can also create a restore point manually. For instructions, see "Manually creating a restore point" on page 105. Help For more information about using Microsoft System Restore, click Start, then click Help and Support. Type windows system restore in the Search - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 111
appears. 4 Click Yes. Your system is restored using the restore point you specified. This process may take several minutes, and may restart your computer. Manually creating a restore point To manually create a restore point: 1 Click (Start), Control Panel, System and Maintenance, then click Backup - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 112
as the date and time), then click Create. The restore point is created. 5 Click OK. Recovering your system to its factory condition If your computer's problems are not solved by any of the other recovery options, you may need to recover its hard drive to its factory condition. This process is called - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 113
. The System Recovery Options menu opens. 6 Click Restore Application. The Welcome to Gateway System Recovery window opens. 7 Click Next. 8 To perform a recovery with data backup (recommended), click Recovery with automatic data backup, then click Next. Important Before your hard drive is recovered - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 114
Recovering your system using the Windows DVD If you install a new hard drive or completely re-format your original hard drive, you must recover your system using the Windows Vista operating system DVD. You also need to recover your computer's pre-installed software and device drivers. To completely - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 115
www.gateway.com Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: • Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power. If - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 116
7:00 p.m. Pacific Time Gateway Customer Care telephone numbers vary by country or region. See the label on the front or side of your computer. 605-232-2191 Sales, accounting, and warranty Get information about available systems, pricing, orders, billing statements, warranty service, or other non - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 117
-to information about Windows, click Start, then click Help and Support. Type the keyword practice in the Search Help box, then press ENTER. Tutoring Answers by GatewaySM is a telephone service that provides answers to all of your "How do I..." questions on Gateway computers. For more information - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 118
CHAPTER 6: Troubleshooting 112 - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 119
APPENDIXA Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices 113 - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 120
and operating instructions for future use. • Do not use this product near water or a heat source such as a radiator. • Set up the system on a stable work surface. • The product should be operated only from the type of power source indicated on the rating label. • If your computer has a voltage - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 121
cleaning the system. • Unplug the system from the wall outlet and refer servicing to qualified personnel if: • The power cord or plug is damaged. • Liquid has been spilled into the system. • The system does not operate properly when the operating instructions are followed. • The system was dropped - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 122
Gateway, Inc. 7565 Irvine Center Drive 47) rules. On the computer or modem card is a label that network, the telephone company will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 123
gateway unlawful for any person to use a computer or other electronic device to send B limits for radio noise emissions from digital apparatus network with a single-line individual service may be extended by means power utility, telephone lines, and internal metallic water pipe system - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 124
antenna connectors protection (for systems fitted with TV/cable TV tuner cards) External television antenna grounding Important The instructions are for the person who installs cable to the system. Gateway assumes you are qualified in the servicing of computer equipment and trained in recognizing - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 125
lines or circuits. 7 6 5 4 3 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground clamps 4 Grounding conductors (NEC Section 810-21) 5 Antenna discharge unit (NEC - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 126
Copyright © 2007 Gateway, Inc. All Rights Reserved 7565 Irvine Center Drive Irvine, CA system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 127
Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows companies. Macrovision statement If your computer has a DVD-compatible drive and an analog TV Out port - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 128
APPENDIX A: Legal Notices 122 - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 129
memory card 28 installing memory card 28 removing memory card 28 replacing expansion 53 slots 28 troubleshooting add-in card 82 troubleshooting Ethernet 81 troubleshooting expansion 82 troubleshooting memory card 89 TV tuner 10 types of memory cards supported 28 case closing 39 opening 37 CD - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 130
24 playing audio 26 recording 27 troubleshooting 77 CD drive adding 45 identifying 25 locating drive 7 replacing 45 See also optical drive troubleshooting 77 cellular phone memory cards 28 Certificate of Authenticity 3 cleaning audio CD 64 case 62 CD 64 computer screen 63 DVD 64 keyboard 62 - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 131
Disk Defragmenter 69 diskette troubleshooting 79 diskette drive 7 identifying 29 troubleshooting 79 using 29 display cleaning 63 troubleshooting 80 documentation User Guide 2 double-clicking 23 dragging 23 drivers recovery discs 99, 102 re-installing 98 drives backing up files 70 CD 25 checking for - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 132
front bezel removing 39 replacing 39 function keys 19, 21 G Gateway contact information 3 model number 3 serial number 3 Support 2 Gateway Recovery Center re-installing drivers 101 re-installing programs 101 re-installing software 101 H hard drive adding 49 backing up files 70 checking for errors 68 - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 133
panel cleaning 63 troubleshooting 80 lights See indicators line in jack 9, 10 line out jack 9 M maintenance backing up files 70 BigFix 65 checking for drive errors 68 checking hard drive space 65 cleaning case 62 cleaning CD 64 cleaning computer display 63 cleaning computer screen 63 cleaning DVD - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 134
old computer 72 MP3 player memory cards 28 multimedia adjusting volume 30 playing Blu-ray 27 playing DVD 27 playing HD-DVD 27 using Windows Media Player 27 MultiMediaCard 28 muting sound 30 N navigation keys 19, 21 network jack 9, 15 troubleshooting 81, 94 non-technical support Accounting 110 Sales - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 135
programs 97, 98 software 97, 98 Windows 97, 98 with Gateway Recovery Center 101 with Windows DVD 108 with Windows System Restore 104 removable hard drive 7 removing files and folders 67 resetting computer 18 restarting computer 18 restoring defaults 106 drivers 98 files from Recycle Bin 82 programs - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 136
jack 10 telephone support 109 training CD 111 classroom 111 Gateway Learning Libraries 111 Learn With Gateway 111 transferring files from old computer 72, 73 settings from old computer 72 troubleshooting add-in cards 77, 82 audio 97 automated system 110 cable modem 90 cards 77, 82 CD drive 77, 80 - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 137
W waking computer 17 Windows Product Key Code 3 Windows Easy Transfer 72 Windows key 20, 21 Windows Media Center troubleshooting 86 Windows System Restore 98 creating restore point 105 Windows Update 64 wired Ethernet troubleshooting 81 working safely 12 X xD 28 U uninterruptible power supply (UPS - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 138
Index 132 - Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 139
- Gateway FX7024 | 8512834 - FX Hardware Reference Guide - Page 140
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