Gateway GM5442 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case)
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- Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 1
REFERENCEGUIDE ® - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 2
- Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 3
14 Protecting from power source problems 14 Checking the voltage selection 15 Connecting to a broadband modem or network 16 Connecting a dial-up modem 16 Starting your computer 17 Waking up your computer 17 Turning off your computer 18 Restarting (rebooting) your computer 19 Using the - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 4
33 Replacing the front bezel 33 Replacing the side panel 34 Replacing the color panel 34 Installing memory 37 Adding or replacing an optical disc drive 39 Replacing the memory card reader 41 Adding or replacing a hard drive 43 Replacing the heat sink and processor 45 Adding or replacing - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 5
75 Hard drive 76 Internet 77 Keyboard 78 Media Center 79 Memory 82 Memory card reader 82 Modem (cable or DSL 83 Modem (dial-up 83 Monitor 86 Mouse 88 Networks 88 Passwords 88 Power 88 Printer 89 Sound 90 Recovering your system 91 Recovering pre-installed software and drivers 92 - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 6
Contents Self-help 104 Tutoring 105 Training 105 Chapter 7: Legal Notices 107 Index 117 iv - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 7
CHAPTER1 About This Reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 8
on your computer's label. The Support page also has links to additional Gateway documentation and detailed specifications. Accessing the online User Guide In addition to this guide, the User Guide has been included on your hard drive. The User Guide is an in-depth, easy-to-read manual that includes - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 9
Serial number Technical Support telephone number Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system. If you ever reinstall Windows from the installation DVD, you will - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 10
CHAPTER 1: About This Reference 4 - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 11
CHAPTER2 Checking Out Your Computer • Front • Back 5 - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 12
Front CHAPTER 2: Checking Out Your Computer Memory card reader DVD/CD drive IEEE 1394/ FireWire™ port Diskette drive (optional) Headphone jack Microphone jack Power button/ power indicator USB ports DVD/CD drive (optional) Video jack (optional) Audio left jack (optional) Audio right jack ( - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 13
these 6-pin IEEE 1394 ports. Diskette drive (optional) Headphone jack Microphone jack Power button/power indicator USB ports Video, Audio left, and Audio right jacks (optional) Use this drive to read from and write to 3.5" diskettes. Plug powered, analog front speakers, an external amplifier, or - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 14
Ethernet (network) jack Center/subwoofer jack Surround L/R speaker jack Audio in/side speaker jack Case cover thumbscrew Video card (optional) Modem (line) jack Telephone jack Component Icon Voltage switch Power connector PS/2 keyboard port Description The switch is preset at the factory. Make - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 15
this jack (Default). Stereo out: Plug your front left and right speakers into this jack. For more information, see "Configuring the audio jacks" on page 27. Plug a video tuner or antenna into this optional jack. Connect this antenna to your wireless network antenna card (optional). Remove this screw - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 16
CHAPTER 2: Checking Out Your Computer Component Icon Ethernet (network) jack Center/subwoofer jack (orange plug) (optional) Surround L/R speaker jack (black plug) Audio in/side speaker jack (blue plug) -ORSide speaker jack Video card (optional) Modem jack (optional) Telephone jack (optional) - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 17
• Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer • Using the keyboard • Using the mouse • Adjusting the volume • Configuring the audio jacks • Installing - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 18
CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 19
Reduce glare by installing shades or curtains on windows, and by installing a glare screen filter. • Use soft, indirect lighting in your work area. Do not use your computer in a dark back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 20
them to a surge protector, which absorbs voltage surges and prevents them from reaching your computer. An uninterruptible power supply (UPS) supplies battery power to your computer during a power failure. Although you cannot run your computer for an extended period of time with a UPS, a UPS lets you - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 21
to 230. The power supply, a component built into your computer, provides power to the system board, add-in cards, and peripheral devices. The power supply's voltage selection for your location is typically set at the factory, but you can change it to match the electrical service available in your - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 22
Getting Started Connecting to a broadband modem or network Important Your computer may be equipped with a built-in Ethernet (network) jack. For information about setting up a wired or wireless Ethernet network, see the online User Guide. You can connect your computer to a cable or DSL modem or to - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 23
does not turn on, check the power cable connections. Important Your computer has a built-in, variable-speed fan. In addition, your computer uses a powerful processor which produces heat and has its own cooling fan. Both the system fan and processor fan can run at different speeds at times to ensure - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 24
into Sleep mode is the easiest way to power down your computer. Although it does not turn your computer completely off, it does turn off or slow down most system operations to save power, and saves your desktop layout so the next time you restore power, the programs are laid out just as you left - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 25
need to restart (reboot) your computer. To restart your computer: 1 Click (Start), click the arrow next to the lock icon, then click Restart. Your computer turns off, then turns on again. 2 If your computer does not turn off, press and hold the power button until the computer turns off (about five - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 26
that show which keyboard feature is active. Function keys Editing buttons Internet buttons Indicators Audio playback buttons Navigation keys Internet buttons Windows keys Application key Directional keys Numeric keypad Feature Icon Editing buttons Function keys Internet buttons - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 27
utilities like F (Find/Search), R (Run), and E (Computer). Press this key to access shortcut menus and help assistants in Windows. Directional keys Numeric keypad Press these keys button Function keys Audio playback Internet buttons buttons Indicators Windows keys Application key Navigation keys - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 28
Audio playback buttons Indicators Windows keys Application key Editing buttons Navigation keys Numeric keypad Description Press this button to activate your computer's Sleep (power ), R (Run), and E (Computer). Press this key to access shortcut menus and help assistants in Windows. Press these - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 29
www.gateway.com Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the same direction. You can - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 30
and hold it down. Move (drag) the object to the appropriate part of the computer display. Release the button to drop the object where you want it. and other mouse settings, see the "Customizing Windows" chapter in the online User Guide. For instructions on how to clean the mouse, see "Cleaning the - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 31
volume using your speakers' controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using hardware controls: • If you are using external speakers, turn the knob on the front of the speakers. -ORUse the mute and - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 32
slider to change system sounds volume independently of general volume (such as the volume used for music and game sounds). 5 Click X in the top-right corner of the window to close it. Help For more information about adjusting the volume, click Start, then click Help and Support. Type adjusting - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 33
, Sound, the Playback tab, then click Configure. -ORIf your computer has the Realtek Sound Effect Manager installed, double-click the Sound Effect Manager icon on the taskbar. The Realtek dialog box opens. 4 Follow the on-screen instructions to configure the audio jacks for your speaker setup. 27 - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 34
information about installing peripheral devices, click Start, then click Help and Support. Type installing devices in the Search Help box, then press ENTER. Parallel and serial port devices are not plug-and-play. See the device documentation for detailed information and installation instructions. 28 - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 35
the color panel • Installing memory • Replacing the system battery • Adding or replacing an optical disc drive • Replacing the memory card reader • Adding or replacing a hard drive • Replacing the heat sink and processor • Adding or replacing an expansion card • Replacing the system board 29 - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 36
parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the power supply. The components inside your computer cards by their edges or their metal mounting - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 37
and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To remove the side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 30. 2 Shut down your computer, then disconnect the power cord and modem, network, and - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 38
CHAPTER 4: Upgrading Your Computer Removing the front bezel To remove the front bezel: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 31. 2 Press the three bezel retention tabs, then swing the left side of the bezel away from the computer and remove it. - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 39
www.gateway.com Closing the case Replacing the front bezel To replace the front bezel: 1 Slide the tabs on the right side of the bezel into the slots on the right side of the computer. Tabs 2 Swing the left side of the bezel in to insert the release tabs on the left side of the bezel into the slots - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 40
and power cord. Replacing the color panel To replace the color panel on the front bezel: Tip If you have difficulty removing the color panel, it may be easier to remove the front bezel first. (This procedure shows the bezel removed.) To remove the front bezel, follow the instructions in "Removing - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 41
www.gateway.com 2 Press firmly on the lower left and lower right parts of the color panel to release the panel from the front bezel. You should press the two points against the computer until you hear or feel a click, which is the sound of the panel's internal locking tabs unlocking. Press Press - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 42
CHAPTER 4: Upgrading Your Computer 4 Slide the tabs of the new color panel up into the slots on the front bezel. 5 Press firmly on the lower left and lower right parts of the color panel to engage the panel's internal locking tabs. You should press the two points against the computer until you hear - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 43
www.gateway.com Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing the side panel - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 44
a click. 6 Replace the side panel by following the instructions in "Replacing the side panel" on page 34. 7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears. 10 Click (Start), right-click - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 45
www.gateway.com Adding or replacing an optical disc drive Tools You need a Phillips screwdriver to add or replace a CD or DVD drive. To add replace an optical drive: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 31. 2 Remove the front bezel by following - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 46
with the screw holes on the drive, then replace the two drive retention screws. 9 Reconnect the drive cables using your notes from Step 4, or according to the manufacturer's instructions. 10 Replace the front bezel by following the instructions in "Replacing the front bezel" on page 33. 11 Replace - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 47
www.gateway.com Replacing the memory card reader Tools You need a Phillips screwdriver to replace the memory card reader. To replace the memory card reader: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 31. 2 Remove the front bezel by following the - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 48
two screws you removed previously. 7 Plug the cable back into the card reader. 8 Place the top bezel on top of the computer, then slide bezel toward the back of the computer until it clicks into place. 9 Reinstall the bezel by following the instructions in "Replacing the front bezel" on page 33. 10 - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 49
panel by following the instructions in "Removing the side panel" on page 31. 2 Disconnect and label all hard drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) 3 Disconnect the hard drive cage fan cable from the system board. 43 - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 50
CHAPTER 4: Upgrading Your Computer 4 Loosen the captive thumbscrew that secures the hard drive cage to the computer. (This screw cannot be removed.) 5 Remove the hard drive cage from the computer. 6 If you are replacing a drive, remove the screws that secure the hard drive to the hard drive cage, - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 51
the side panel by following the instructions in "Replacing the side panel" on page 34. 13 Reconnect all external cables and the power cord. 14 Turn on your computer. 15 If you are using the new hard drive as your primary drive, install Windows using the operating system DVD that came with your - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 52
(only one shown) 5 Push the processor release lever down, lift it completely up, then lift the processor retention bracket. 6 Remove the processor from the system board. 7 Install the new processor onto the system board. Make sure that Pin 1 on the processor (indicated by the silk-screened arrow on - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 53
sink and fan assembly on the processor, then tighten the screws that secure it to the system board. 10 Connect the heat sink fan cable to the system board. 11 Replace the side panel by following the instructions in "Replacing the side panel" on page 34. Adding or replacing an expansion card To add - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 54
CHAPTER 4: Upgrading Your Computer 4 If you are replacing an expansion card, remove the old card. You can slightly seesaw the card end-to-end to loosen the card, but do not bend the card sideways. Caution Do not touch the contacts on the bottom part of the expansion card. Touching the contacts can - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 55
by the manufacturer. Dispose of used batteries following the manufacturer's instructions. If the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer, replace the system battery. Use a battery of the same size and voltage as - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 56
the instructions in "Replacing the side panel" on page 34. 11 Reconnect all external cables and the power cord. 12 Turn on your computer. 13 While your computer starts, press and hold the F1 key. The main menu of the BIOS Setup utility opens. 14 In the BIOS Setup utility, restore any settings - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 57
reconnect the cables after you install the new board.) Tip You can label each cable with tape to make it easier to re-connect them later. 5 Remove the four screws that secure the power supply to your computer, then slide it out of your computer. 6 Remove the seven system board screws. Screws Screws - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 58
install the four screws to secure the power supply to the case. 11 Connect all power and data cables using your notes from Step 4. 12 Reinstall any memory modules you removed previously. 13 Reinstall any expansion cards you removed previously. 14 Replace the side panel by following the instructions - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 59
CHAPTER5 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer 53 - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 60
task Weekly Monthly When needed Check for viruses X X X Run Windows Update X X Manage hard drive space X Clean up hard drives X X Scan hard drive for errors X X Defragment hard drive X X Back up files X X X Clean computer case and X peripheral devices Caring for your - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 61
not block the ventilation fan slots. If these slots are blocked, your computer may overheat, resulting in unexpected shutdown or permanent damage to the computer. • When storing your computer for an extended period of time, unplug AC power. Cleaning your computer Keeping your computer clean and the - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 62
from electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets. • Always turn off your computer and other peripheral devices before cleaning any components. • Use a damp, lint-free cloth to clean your computer and other parts of your system. Do not use household - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 63
gateway mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse the mouse with a damp, lint-free cloth. Cleaning optical discs Optical discs (CDs, DVDs, and Blu-ray Discs) get dirty from frequent handling. To clean - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 64
by flashing the blue taskbar icon. To fix the problem, click on that icon to open BigFix. To start BigFix: 1 Click (Start), All Programs, Accessories, System Tools, then click BigFix. 2 To learn more about BigFix, click Help, then click Tutorial. Managing hard drive space Windows provides several - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 65
www.gateway.com Checking hard drive space To check hard drive space: Shortcut Start Ö Computer Ö right-click drive Ö Properties 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that you want to check for available file space, then click Properties. Drive space - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 66
and files in the Recycle Bin, to free hard drive space. To delete unnecessary files: Shortcut Start Ö Computer Ö right-click drive Ö Properties Ö Disk Cleanup 1 Click (Start), All Programs, Accessories, System Tools, then click Disk Cleanup. The Disk Cleanup dialog box opens. 2 Click one of the - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 67
www.gateway.com If you use your computer several hours every day, you probably want to run Error-checking once a week. If you use your computer less frequently, once a month may be adequate. Also use Error-checking if you encounter hard drive problems. To check the hard drive for errors: 1 Click ( - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 68
the process when you will not need the computer for several hours. To defragment the hard drive: 1 Disconnect your computer from the network. 2 Click (Start), All Programs, Accessories, System Tools, then click Disk Defragmenter. The Disk Defragmenter dialog box opens. 62 3 Click Defragment now - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 69
at www.gateway.com. To back up files: 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that you want to back up, click Properties, then click the Tools tab. 3 Click Backup Now, then click Run a file backup now. 4 Follow the on-screen instructions to select - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 70
maintenance tasks such as running Disk Defragmenter and checking your drives for errors. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run. To start the Task Scheduler: 1 Click (Start), All Programs, Accessories, System Tools, then click - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 71
Windows XP or Windows Vista. While using Windows Easy Transfer, you will not be able to run other tasks on the computers. Important If your old computer does not use Windows XP or Windows Vista™, you must manually move your data by using a writeable disc, flash drive, external hard drive, or network - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 72
hard drive, a network location, or a flash drive. Finding your documents Many programs save your personal data files in the Documents or My Documents folder. Look in your old computer's documents folder for personal data files. To find files in the documents folder: 1 In Windows Vista, click - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 73
www.gateway.com File type Documents Spreadsheets Pictures Movies Sound and music File Windows Vista, click (Start), then click Search. The Search Results window opens. - OR - In Windows XP, click Start, then click Search. The Search Results window opens. - OR - In Windows 98, Windows Me, or Windows - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 74
CHAPTER 5: Maintaining Your Computer 68 - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 75
CHAPTER6 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Recovering your system • Telephone support 69 - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 76
your computer and an AC outlet and that the AC outlet is supplying power. • If you use a power strip or surge protector, make sure that it is turned on. • If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. • Make sure that your hard drive - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 77
make sure that you have a DVD drive. To identify your drive type, see the "Using Drives and Media Files" chapter in the online User Guide. • Your computer may be experiencing some temporary memory problems. Shut down and restart your computer. • Some music CDs have copy protection software. You may - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 78
then enter the BIOS Setup utility by pressing and holding F2 while your computer restarts. Make sure that the IDE controllers are enabled. • Make sure that the drive is configured correctly by following the instructions in the drive documentation. • Reinstall the device driver. An audio CD does not - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 79
drive's regional code may not match. Diskette drive The diskette drive is not recognized • Shut down and restart your computer. You cannot save a file to diskette or you see the message "disk diskette drive. • Run Error-checking on the diskette. For more information, see "Checking the hard drive for - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 80
. The diskette drive LED is lit continuously • Remove the diskette from the drive. If the light stays on, try restarting your computer. DVD drives • See "CD or DVD drives" on page 71. Ethernet You cannot see the other computers on your network • Make sure that your Ethernet cable is plugged into the - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 81
, Fast Ethernet, and Gigabit Ethernet components will result in your network running at the slowest component speed. File management Help For more information about restoring deleted files, click Start, then click Help and Support. Type System Restore in the Search Help box, then press ENTER. A file - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 82
on the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" on page 60. The hard drive cannot be accessed, or you see a "General failure reading drive C" error message • If your computer has - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 83
cable is plugged into the Ethernet network jack and service provider (ISP) is set up correctly. Contact your ISP technical support for help. • Make sure that you do not have a problem with your modem. For more information, "Modem (dial-up)" on page 83. Help For more information about troubleshooting - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 84
service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard The keyboard does not work • Make sure that the keyboard cable is plugged in correctly. For more information, see the poster that came with your computer the keyboard device driver. A keyboard character - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 85
. Media Center To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. Help For more information about Windows Media Center, click Start, then click Help and Support. Type Windows Media Center in the Search Help box - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 86
not as good as VGA output. S-Video display output is not optimized for computer video display. • Quality of video cables-Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 87
to a TV • Your Media Center computer detects whether you are using a VGA or an S-Video display device and automatically changes the display settings for the type of display device you are using. For more information, see the Gateway support Web site at: www.gateway.com. You want to change display - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 88
to the Internet to update the Program Guide. Make sure that your Internet account is set up and connected to the Media Center computer. Memory Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type memory error in the Search Help box, then - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 89
that came with your modem for additional troubleshooting information. Modem (dial-up) See also "Internet" on page 77. Your modem does not dial or does not connect • Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See your setup poster to make - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 90
or telephone wall jack are secure. You can also call your telephone service and have the telephone line checked for noise or low line levels. • support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 91
use). • Use the modem cable that came with your computer. Some telephone cables do not meet cable standards and may cause problems with the connection. • Shut down and restart your computer. • Run Windows modem diagnostics. To run modem diagnostics: 1 Close all open programs. 2 Click (Start), then - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 92
CHAPTER 6: Troubleshooting The modem is noisy when it dials and connects When your "Customizing Windows" chapter in the online User Guide. The computer is running but there is no picture • Make sure that the monitor is plugged in and turned on. If the monitor is turned on, the power LED should be - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 93
gateway , electric fan, fluorescent part of computer. • Change the display settings. For more information, see the "Customizing Windows" chapter in the online User Guide video card documentation. Help For more information about changing the screen resolution, click Start, then click Help and Support - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 94
help. For more information about setting up a network in your home, see the "Networking Your Computer" chapter in the online User Guide. Help For more information about network troubleshooting, click Start, then click Help and Support. Type network troubleshooting in the Search Help box, then press - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 95
Printer option under the Printers category. The Printer window opens. 3 Right-click the printer you want to be the default printer, then click Set as Default Printer. • Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. 89 - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 96
for instructions for adding additional memory. You see a "Printer is out of paper" error message After adding paper, make sure that the printer is online. Most printers have an online/offline button that you need to press after adding paper. Help For more information about printer troubleshooting - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 97
or exchange your hard drive, or if your hard drive is completely erased or corrupted, your only option for system recovery may be to reinstall Windows from the Windows DVD, then recover your pre-installed software and device drivers using recovery discs that you created. (Your computer must have - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 98
instructions. You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center. Preparing for software and device driver recovery You can usually recover your pre-installed software and drivers from your hard drive - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 99
a complete system recovery. (Your computer must have a recordable disc drive to perform this procedure.) To create discs for recovering pre-installed software and drivers: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 100
. Tip After a recovery disc is created, your computer names the disc Recovery13 for disc 1 of a 3-disc set, Recovery23 for disc 2, and so on. 6 If multiple discs are required, insert the additional blank disks when prompted. 7 When the process is finished, the Congratulations! window opens. 8 Click - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 101
and drivers using Gateway Recovery Center To recover specific drivers and software: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Important If you have recently reinstalled Windows or installed a new hard drive, and - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 102
not offer the software or driver you need to recover, try another disc. To recover software and drivers using recovery discs: 1 Insert a software and driver recovery disc into a CD/DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. The disc's Gateway Recovery Center starts. 96 - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 103
. - OR To recover pre-installed device drivers, click Device driver recovery, click the type of driver you want to recover, then click Next. 3 If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 104
one of these restore points to get your system running again. Windows automatically creates an additional restore point each day, and also each time you install software or device drivers. You can also create a restore point manually. For instructions, see "Manually creating a restore point" on page - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 105
www.gateway.com 2 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. 3 Click the restore point you want, click Next, then click Finish. A confirmation message box appears. 4 Click Yes. Your system is restored using - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 106
CHAPTER 6: Troubleshooting 2 On the left side of the window, click Create a restore point or change settings, then click Next. The System Properties dialog box opens to the System Protection tab. 3 Click Create. The Create a restore point dialog box opens. 4 Type a description for the restore point - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 107
your hard drive and re-install all factory software: 1 If you can still run Windows: a Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. b Click Recovery, then click Next. Your computer restarts. 2 If you cannot run Windows - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 108
original hard drive, you must recover your system using the Windows Vista operating system DVD. You will also need to recover your computer's pre-installed software and device drivers. To completely re-install Windows: 1 Insert the Windows DVD into one of your computer's DVD-capable drives, then - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 109
Help • Printed documentation • The Microsoft Windows documentation • The software publisher's Web site • See the troubleshooting section of this chapter. Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: - Power cords or plugs are damaged - Liquid has been - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 110
computer. 605-232-2191 Sales, accounting, and warranty Get information about available systems, pricing, orders, billing statements, warranty service, or other non-technical issues. 800-846-2000 (US) 888-387-7752 (Canada) Self-help If you have how-to questions about using your Gateway-supplied - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 111
. For more information, go to www.gateway.com/answers. Training Gateway provides the following computer-based training: Resource Service description For more information Gateway Learning Libraries A variety of courses and tutorials are available on CD. Select from several easy-to-use learning - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 112
CHAPTER 6: Troubleshooting 106 - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 113
AppendixA Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices 107 - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 114
and operating instructions for future use. • Do not use this product near water or a heat source such as a radiator. • Set up the system on a stable work surface. • The product should be operated only from the type of power source indicated on the rating label. • If your computer has a voltage - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 115
cleaning the system. • Unplug the system from the wall outlet and refer servicing to qualified personnel if: • The power cord or plug is damaged. • Liquid has been spilled into the system. • The system does not operate properly when the operating instructions are followed. • The system was dropped - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 116
of conformity Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 Phone: 800-846-2000 Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. This device complies with Part 15 of the FCC - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 117
A telephone line cord with a modular plug is required for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions for details. The Ringer Equivalence Number (REN - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 118
antenna connectors protection (for systems fitted with TV/cable TV tuner cards) 112 External television antenna grounding Important The instructions are for the person who installs cable to the system. Gateway assumes you are qualified in the servicing of computer equipment and trained in - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 119
lines or circuits. 7 6 5 4 3 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground clamps 4 Grounding conductors (NEC Section 810-21) 5 Antenna discharge unit (NEC - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 120
7565 Irvine Center Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 121
Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows companies. Macrovision statement If your computer has a DVD-compatible drive and an analog TV Out port - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 122
Appendix A: Legal Notices 116 - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 123
57 troubleshooting 71 CD drive adding 39 locating drive 6 replacing 39 troubleshooting 71 Certificate of Authenticity 3 cleaning audio CD 57 case 56 CD 57 computer screen 57 DVD 57 keyboard 56 LCD panel 57 mouse 57 notebook exterior 55 screen 57 clicking 24 closing computer case 33 front bezel 33 - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 124
drive 7, 9 Customer Service Accounting 104 Sales 104 Warranty 104 D default printer 89 defragmenting hard drive 62 deleting files and folders 60 digital audio out 9 digital camera locating USB port 7, 9 digital video camera locating IEEE 1394 port 7, 9 DIMM See memory directional keys 21, 22 Disk - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 125
21, 22 installing battery 49 devices 28 digital camera 28 digital video camera 28 front bezel 32 memory 37 peripheral devices 28 printer 28 scanner 28 side panel 31 system battery 49 Internet buttons 20 troubleshooting 77, 84 G J Gateway contact information 3 jacks See connections H hard drive - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 126
60 checking hard drive space 58 cleaning 55, 57 cleaning computer display 57 cleaning computer screen 57 cleaning mouse 57 defragmenting 62 deleting files 60 suggested schedule 54 120 using Scheduled Task Wizard 64 memory adding 37 installing 37 replacing 37 troubleshooting 82 memory card reader - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 127
on computer 17 power button 7 printer default 89 installing 28 parallel port 9 troubleshooting 89 USB port 7, 9 programs closing unresponsive 19 opening 24 PS/2 port keyboard 8 mouse 9 R RAM See memory rebooting computer 19 recordable drive 6 removing files and folders 60 resetting computer 19 - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 128
Gateway 105 transferring files from old computer 65, 66 settings from old computer 65 troubleshooting add-in cards 71 automated system 103 cards 71 CD drive 71 diskette drive 73 display 74 DVD drive 71, 74 DVD/CD drive 71, 74 Ethernet network 74 faxes 85 files 75 general guidelines 70 hard drive - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 129
19 turning on computer 7, 17 tutoring fee-based 104 U uninterruptible power supply (UPS) 14 updating Windows 58 UPS 14 USB port 7, 9, 28 V volume adjusting 25 adjusting modem 86 controls 25 muting 25 troubleshooting 90 W Windows key 21, 22 Windows Media Center troubleshooting 79 Windows Product Key - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 130
Index 124 - Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 131
- Gateway GM5442 | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 132
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