Gateway GT5056 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case)
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- Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 1
- Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 2
- Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 3
power source problems 22 Checking the voltage selection 22 Starting your computer 23 Waking up your computer 24 Turning off your computer 24 Restarting (rebooting) your computer 25 Using the keyboard 26 Keyboard features 26 Using the mouse 28 Adjusting the volume 30 Configuring the audio - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 4
the case 53 Replacing the side panel 53 Replacing the front bezel 54 Installing memory 55 Replacing the system battery 57 6 Troubleshooting 59 Safety guidelines 60 First steps 60 Troubleshooting 61 Add-in cards 61 Audio 61 Battery 61 CD or DVD drives 61 Computer 63 ii www.gateway.com - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 5
Diskette drive 63 DVD drives 64 File management 64 Hard drive 65 Internet 66 Keyboard 67 Memory 68 Memory card reader 68 Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 6
iv www.gateway.com - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 7
Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1 - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 8
new computer. Each and every Gateway computer uses the latest technology and passes through the most stringent quality control tests to ensure that you are provided with the best product possible. Please read this manual carefully to familiarize yourself with our range of services and support. We - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 9
drivers, product specifications, tutorials, and personalized information about your computer. Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 10
, and guides for all Gateway computers. Product Support Click Product Support to view a list of all the products that Gateway supports. Downloads Click Downloads to get the latest software updates for BIOS and driver upgrades. By entering your serial number you get drivers specific to your computer - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 11
Support Help and Support Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 12
- These topics are located in Help and Support and contain the words you entered in the Search box. ■ Microsoft Knowledge Base - These topics name in the Search Results list. BigFix BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 13
been included on your hard drive. This guide includes information on using Windows, using the Internet, sending a fax, and changing power-saving settings as well as other topics. To access the Using Your Computer guide: ■ Click Start, All Programs, then click Gateway Documentation. Online help Many - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 14
can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. TTOeencclhhinSSeuusppupppooprrottrHPt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 15
Chapter 2 Checking Out Your Gateway Computer • Identifying features • Locating your computer model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your computer • Purchasing accessories 9 - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 16
Out Your Gateway Computer Desktop PC Front Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below. DVD/CD drive USB port (optional) DVD/CD drive (optional) Diskette drive (optional) Memory card reader - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 17
) Diskette drive (optional) Memory card reader (optional) Power button Power indicator IEEE 1394 ports (optional) Headphone jack Microphone jack Desktop PC Front Description Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store large files onto recordable discs - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 18
2: Checking Out Your Gateway Computer Desktop PC Back Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below. Power connector Case cover thumbscrew Rear speaker jack (optional) Ethernet (network) jack IEEE - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 19
the audio jacks" on page 30. Plug an Ethernet network cable or a device (such as a DSL or cable modem for a broadband Internet connection) into this jack. For more information, see "Learning about the Internet" in Using Your Computer which has been included on your hard drive. To access this guide - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 20
jack (green plug) -ORFront speakers jack Microphone jack (pink plug) Center/subwoofer jack (orange plug) (optional) USB ports Monitor port Serial port PS/2 keyboard port PS/2 mouse port Description If the back of your computer has five audio jacks, this jack is user configurable for one of the - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 21
Label information varies by model, features ordered, and location. Gateway model and serial number The label on the side of your computer case contains information that identifies your computer model and serial number. Gateway Technical Support will need this information if you call for assistance - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 22
Gateway Computer Finding your specifications For more information about your computer, such as memory size, memory type, and hard drive size, visit Gateway's Support page at support.gateway.com. The Support page also has links to additional Gateway cards, as well as documents. 16 www.gateway.com - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 23
hard drive with a larger drive. USB flash drive Use a USB flash drive for storing files or transferring files to another computer. Uninterruptible power supplies A standby, uninterruptible power supply (UPS) protects your computer from data loss during a total power failure. A UPS uses a battery - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 24
Chapter 2: Checking Out Your Gateway Computer 18 www.gateway.com - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 25
Chapter 3 Getting Started • Using your computer safely • Protecting your computer from power source problems • Turning your computer on and off • Adjusting the volume • Using the keyboard and the mouse • Installing peripheral devices 19 - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 26
of time. Look away from your computer occasionally, and try to focus on distant objects. Setting up your computer desk and chair When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture. 20 www.gateway.com - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 27
support. Setting up your computer and computer accessories ■ Set up the monitor so the top is no higher than eye level, the monitor controls are within reach, and the screen is tilted to be perpendicular to your line of sight. ■ Place your keyboard and mouse a variety of tasks. www.gateway.com 21 - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 28
An uninterruptible power supply (UPS) supplies battery power to your computer during a power failure. Although you cannot run your computer for an computer normally. Checking the voltage selection A power supply is integrated into your computer to provide power to the system board, add-in cards - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 29
the on-screen instructions to set up your computer. Important Your computer has a built-in variable speed fan. In addition, your computer uses a powerful processor which produces heat. Both the system fan and processor can run at different speeds at times to ensure proper system cooling. You may - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 30
-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Turning off your computer Warning When you turn off your computer, certain components in the power supply and system board remain - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 31
it on again. Important If your computer does not turn off, press and hold the power button for about five seconds, then release it. As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts. www.gateway.com 25 - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 32
keyboard also has status indicators that show which keyboard feature is active. Feature Icon Editing buttons Function keys Internet buttons Audio home page, search, or e-mail programs. Press these buttons to play your audio files and to adjust the volume. Press these keys to move the cursor to - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 33
Using the keyboard Feature Icon Indicators Windows keys Application key Description Show if your NUM LOCK, CAPS LOCK, or SCROLL LOCK keys are activated. Press cursor up, down, right, or left. Press these keys to type numbers when the numeric keypad (NUM LOCK) is turned on. www.gateway.com 27 - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 34
Chapter 3: Getting Started Using the mouse The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. Right button Left button Scroll wheel As you move the mouse, the pointer (arrow) on the display moves in the same direction. You - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 35
and other mouse settings, see "Changing the mouse or touchpad settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. For instructions on how to clean the mouse, see "Cleaning the mouse" on page - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 36
the keyboard" on page 26. Tips & Tricks For instructions on how to adjust the volume in Windows, see "Adjusting the Volume" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Configuring the audio - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 37
network, see "Networking Your Computer" on page 81. To connect to a cable or DSL modem or to an Ethernet network: 1 Insert one end of the network cable into the network jack computer. on the back of your 2 Insert the other end of the network cable into a network jack. www.gateway.com 31 - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 38
documentation and installation instructions. Your computer has one or instructions. Help and Support For more information about installing peripheral devices, click Start, then click Help and Support. Type the keyword installing devices in the Search box , then click the arrow. 32 www.gateway - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 39
Chapter 4 Using Drives and Ports • Using the diskette drive • Using the memory card reader • Using CD or DVD drives 33 - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 40
and Ports Using the diskette drive The optional diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Drive Diskette slot Eject button activity light To use a diskette: 1 Insert the diskette into - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 41
also use the memory card reader to transfer data between your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. Memory card reader slots Activity indicator Memory card types The memory card reader supports the following card types: Card Type Secure - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 42
while using a memory card, insert only one memory card in a slot at a time. To use a memory card: 1 Insert the memory card into the memory card slot as indicated in the previous table. 2 To access a file on the memory card, click Start, then click My Computer. Double-click the drive letter (for - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 43
and recording video and data to CDs and double layer DVD+R discs. Note: To use the double layer capability of the double layer recordable DVD drive, the blank DVDs you purchase must state Double Layer, Dual Layer, or DL. Using other types of blank media will result in less capacity. www.gateway.com - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 44
Activity indicator Manual eject hole Eject (location varies) (location varies) button Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. To insert a CD or DVD: 1 Press the eject button on the CD or DVD drive. 2 Place the disc in the - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 45
disc. You can play DVDs with the DVD program or Windows Media Player on your computer. Tips & Tricks For more information about playing DVDs, see "Playing DVDs" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 46
Chapter 4: Using Drives and Ports 40 www.gateway.com - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 47
Chapter 5 Maintaining Your Computer • Caring for your computer • Updating Windows • Protecting your computer from viruses • Cleaning your computer • Restoring your system • Opening the computer case • Adding memory and replacing the battery 41 - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 48
Start, All Programs, then click Windows Update. 3 Follow the on-screen instructions. Help and Support For more information about Windows Update, click Start, then click Help and Support. Type the keyword Windows Update in the HelpSpot Search box , then click the arrow. 42 www.gateway.com - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 49
Security Center is configured to provide you with the highest level of protection. Help and Support For more information about protecting your computer against viruses, click Start, then click Help and Support. Type the keyword viruses in the Search box , then click the arrow. www.gateway.com - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 50
Chapter 5: Maintaining Your Computer To scan for viruses: 1 Click Start, All Programs, Norton Internet Security, then click Norton Internet Security. Norton Internet Security opens. 2 Click Norton AntiVirus. 44 www.gateway.com - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 51
on-screen instructions to remove the virus. 2 Turn off your computer and leave it off for at least 30 seconds. 3 Turn on your computer and rescan subscription to the Norton Internet Security service when you purchased your computer. To update Norton Internet Security after . www.gateway.com 45 - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 52
drive cleaning kit Cleaning the exterior Warning When you shut down your computer, the power turns off, but some electrical current still flows through your computer dust from the inside of your computer. Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 53
begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. To clean your mouse: ■ Wipe the bottom of the mouse with a damp lint-free cloth Cleaning CDs or DVDs Wipe from the center to the edge, not around - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 54
If a program or device on your computer is not working correctly, you may need to reinstall your program or driver. To reinstall your program or driver: 1 Click Start, All Programs, System Recovery, then click Application & Driver Recovery. 2 Follow the on-screen instructions. 48 www.gateway.com - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 55
does not start or if the two previous procedures do not correct the problem, you may need to restore your computer to the original configuration. To restore your computer to the original configuration: 1 Turn on your computer, then press F11. 2 Follow the on-screen instructions. www.gateway.com 49 - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 56
turn off your computer and unplug the power cord and modem power supply. ■ Touch a bare metal surface on the back of the computer. ■ Unplug the power cord and the modem and network cables. Before working with computer Always hold expansion cards by their edges or their metal mounting brackets. Avoid - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 57
network cable before opening the case. Removing the side panel To remove the side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 50. 2 Shut down your computer, then disconnect the power cord and modem, network, and all peripheral device cables. 3 Press the - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 58
5: Maintaining Your Computer Removing the front bezel To remove the front bezel: 1 Remove the side panel. 2 Press on the three spring tabs while pulling the right side of the bezel away from the computer, then swing the bezel toward the left and remove it from the computer. Tabs 52 www.gateway.com - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 59
pinched when you close the case. 2 Align the panel tabs into the front case notches, then swing the side panel toward the back of the computer to secure it into place. 3 Replace the two side panel thumbscrews. 4 Reconnect the cables and power cord. www.gateway.com 53 - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 60
Chapter 5: Maintaining Your Computer Replacing the front bezel To replace the front bezel: ■ Align the tabs in the left side of the bezel with the notches in the left side of the case, then press the right side of the bezel against the case until it clicks into place. 54 www.gateway.com - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 61
Installing memory Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing the side - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 62
starts and the Windows desktop appears. 10 Click Start, Control Panel, then click Performance and Maintenance (if in Category view). Click/Double-click System. The amount of memory in your computer is shown at the bottom of the System Properties dialog box in the General tab. 56 www.gateway.com - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 63
incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries following the manufacturer's instructions. To replace the battery: 1 Restart your computer. 2 During the restart, press and hold the F1 key. The main menu of the BIOS Setup - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 64
side of the new battery is facing up, then press the battery into the socket until it snaps into place. 10 Replace the side panel by following the instructions in "Replacing the side panel" on page 53. 11 Reconnect all external cables and the power cord. 12 Turn on your computer, then press F1 to - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 65
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59 - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 66
your computer and an AC outlet and that the AC outlet is supplying power. ■ If you use a power strip or surge protector, make sure that it is turned on. ■ If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. ■ Make sure that your hard drive - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 67
more information, see the documentation that came with your add-in card. Audio See "Sound" on page 77. Battery See "Power" on page 75. CD or DVD drives The computer does not recognize a disc or the CD or DVD drive ■ Make sure that the disc label is facing up, then try again. ■ Try a different - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 68
Chapter 6: Troubleshooting Audio CD does not produce sound ■ Make sure that the disc label is facing up, then try again. ■ Some music CDs have copy protection software. You may not be able to play these CDs on your computer. ■ Make sure that the volume controls are turned up. For more information, - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 69
-checking on the diskette. For more information, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. If errors are detected and corrected, try using the diskette - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 70
. For more information, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. You see a "Non-system disk" or "Disk error" error message ■ Eject the diskette - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 71
the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 72
your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. ■ Make sure that you do not have a problem with your modem. For more information, "Modem (dial-up)" on page 68. Help and Support For more information about troubleshooting Internet connections - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 73
service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard The keyboard does not work ■ Make sure that the keyboard cable is plugged in correctly. For more information, see the poster that came with your computer. ■ Remove all extension cables and switch boxes - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 74
, then restart your computer. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow. Memory card reader Drive letters for the memory card slots do not appear - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 75
Troubleshooting Your modem does not dial or does not connect ■ Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See "Desktop PC Back" on page 12 to make sure that the connections have been made correctly. ■ Make sure that your computer is connected to - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 76
support. ■ See if the modem works with a different communications program. The problem may be with just one program. ■ Review the troubleshooting factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. If your computer has a v.90 modem - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 77
modem has failed to respond, the modem did not pass diagnostics. Help and Support For more information about modem troubleshooting, click Start, then click Help and Support. Type the keyword modem troubleshooting in the Search box , then click the arrow. The modem is noisy when it dials and - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 78
the Display Properties dialog box. Tips & Tricks For more information, see "Adjusting the color depth" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Help and Support For more information about - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 79
Tips & Tricks For more information, see "Adjusting the screen and desktop settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Move the monitor away from sources of electrical interference - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 80
network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search box , then click the arrow. Passwords Your computer does not accept your password Make sure that CAPS LOCK is turned off, then retype the password. 74 www.gateway.com - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 81
Power Troubleshooting Your computer will not turn on ■ Make sure that your power cord is connected correctly to your computer. ■ If your computer is plugged into a surge protector, make sure that the surge protector is connected securely to an electrical outlet, turned on, and working correctly. - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 82
Chapter 6: Troubleshooting ■ Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a "Printer queue is full" error message ■ Make sure that the printer is not set to work offline. To make sure that the printer - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 83
correctly. For more information, see "Configuring the audio jacks" on page 30. Help and Support For more information about sound troubleshooting, click Start, then click Help and Support. Type the keyword sound troubleshooter in the Search box , then click the arrow. www.gateway.com 77 - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 84
6: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 85
Telephone support Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone 800-846-2118 keypad to find answers to common problems - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 86
, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. ■ This user guide and the Using Your Computer guide. ■ The software publisher's Web site. Help and Support For more how-to information about Windows, click - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 87
Chapter 7 Networking Your Computer • Introducing networking • Creating an Ethernet network • Testing your network • Troubleshooting your Ethernet network 81 - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 88
a permit and hire a licensed installer. Using a router The most common way to set up an Ethernet network is Dynamic Host Control Protocol (DHCP) using a router. A DHCP network configuration uses a router to automatically assign IP addresses to each computer or network device. 82 www.gateway.com - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 89
network is made up of a router, a cable or DSL modem, your computers, and cables connecting each of these components. The router is the central control point for the network. Attached to the router are all of your computers or Ethernet-ready devices. Also connected to the router is a cable or DSL - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 90
to install Ethernet cards and drivers on the computers that do not have Ethernet already installed. To order wired or wireless Ethernet PCI or PC cards, visit the Accessories Store at accessories.gateway.com. Use the documentation that comes with your Ethernet cards for instructions on installing - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 91
for any specific instructions they have for setting up a network. Naming the computers and the workgroup Important You must give each computer on the network a unique Computer Name and the same Workgroup Name. To identify this computer on the network: 1 Click Start, then click Control Panel. The - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 92
use to talk to each other. One of several available protocols must be set up on each computer you plan to use on your network. We recommend you use the Transmission Control Protocol/Internet Protocol (TCP/IP), which is widely accepted and compatible for local area networks (LANs), as well as - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 93
Creating an Ethernet network 3 Right-click Local Area Connection, then click Properties. The Local Area Connection Properties dialog box opens. - OR - If you do not have a LAN connection setup, click Create a new connection and follow the instructions in the New Connection Wizard. 4 Click to select - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 94
Local Area Connection Properties dialog box. 10 Click X to close the Network Connections window. 11 Repeat this procedure for every computer on your network. Setting up an Ethernet network We recommend using category telephone jack connector, but with eight pins) on each end. 88 www.gateway.com - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 95
Creating an Ethernet network Important Category 5 cables are available in two different types; straight-through cables, used to connect computers to a router, and crossover cables, used to connect two computers. To determine which type of cable you have, hold both ends of the cable with the - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 96
on the router and the other end into the Ethernet jack on the DSL or cable modem. Configuring your router After you have named your computers and set up TCP/IP on them, you can configure your router using your Web browser. For these instructions, we assume that you are using the router - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 97
Creating an Ethernet network ■ Router Name and Domain Name - Check with your ISP to see if entries are required in checkbox, then click Apply. 7 Press the reset button on your cable or DSL modem, then restart the computer. Your network should be running. Go to "Testing your network" on page 92. www - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 98
Wizard (for more information, see "Using Your Computer guide" on page 7) ■ Check all physical cable desktop computer ■ Turn off all of the devices, then power them back on ■ Refer to your router's or access point's troubleshooting information ■ Contact your Internet service provider 92 www.gateway - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 99
network Troubleshooting Your Ethernet network You cannot see the other computers on your network ■ Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a router. ■ Make sure that all computers are plugged into a powered - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 100
Chapter 7: Networking Your Computer 94 www.gateway.com - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 101
Appendix A Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Notices 95 - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 102
a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable batteries according to the manufacturer's instructions. ■ When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock, always unplug all power - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 103
used in accordance with the instructions, may cause harmful interference video cable when an external monitor is connected. These accessories are required to be used in order to ensure compliance with FCC rules. FCC declaration of conformity Responsible party: Gateway, Inc. 7565 Irvine Center Drive - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 104
(CFR 47) rules. On the computer or modem card is a label that contains the FCC is Part 68-compliant. See installation instructions for details. The Ringer Equivalence Number service may be required. The telephone company may request that you disconnect the equipment until the problem gateway.com - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 105
an authorized service location. Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. Television antenna - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 106
Gateway product during a lightning storm or when it is left unattended or unused for long periods of time, unplug the product from the wall outlet and disconnect the antenna or cable system. Power Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 107
Gateway to see if this program is available in your area. ■ If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide of or recycling used batteries properly. With your help - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 108
7565 Irvine Center Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 109
38 playing audio 39 recording 39 troubleshooting 61 CD drive identifying 37 locating drive 11 troubleshooting 61 cellular phone memory cards 35 Certificate of Authenticity 15 cleaning audio CD 47 case 46 CD 47 computer exterior 46 computer screen 47 DVD 47 keyboard 46 LCD panel 47 mouse 47 screen - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 110
memory directional keys 27 diskette drive 34 troubleshooting 63 diskette drive identifying 34 troubleshooting 63 using 34 display troubleshooting 64 documentation Gateway Web site 3 help 5 Help and Support 5 online help 7 Using Your Computer 7 domain name 91 double-clicking 29 dragging 29 drivers - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 111
finding Help and Support topics 6 specifications 16 Firewire port 11, 13, 32 folders opening 29 front bezel removing 54 replacing 54 function keys 26 G Gateway model number 15 serial number 15, 16 support 16 Web address 3 Web site 3 Gigabit Ethernet 82 H hard drive troubleshooting 65 headphone jack - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 112
component exteriors 46 cleaning computer display 47 cleaning computer screen 47 cleaning keyboard 46 cleaning mouse 47 protecting from viruses 43 memory adding 55 installing 55 purchasing 16 replacing 55 troubleshooting 68 memory card reader locating 10 memory card types supported 35 using 35 - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 113
74 PDA memory cards 35 peripheral devices 32 playing audio CD 39 DVD 39 Plug and Play devices IEEE 1394 support for 32 USB support for 32 pointer 28 moving 29 ports See connections power button 11 connector 13 Hibernate mode 11 indicator 11 source problems 22 Standby/Resume 11 troubleshooting 75 - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 114
11, 14 programs closing unresponsive 25 opening 29 PS/2 port keyboard 14 mouse 14 R RAM See memory rebooting computer 25 recordable drive 11, 17 locating 11 troubleshooting 61 recording CDs 39 DVDs 39 resetting computer 25 restarting computer 25 restoring system 48 Resume mode 11 right-clicking 29 - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 115
cleaning DVD 47 computer startup 63 diskette drive 63 display 64 DVD drive 61, 64 DVD/CD drive 61, 64 Ethernet network 93 faxes 70 files 64 general guidelines 60 hard drive 65 Internet connection 66, 70 keyboard 67 LCD panel 64, 72 memory 68 memory card reader 68 modem 68 monitor 72 mouse 74 network - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 116
naming 85 working safely 20 Z Zip drive 17 port 11, 14 110 www.gateway.com - Gateway GT5056 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 117
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