Gateway M-6888U User Guide
Gateway M-6888U - Core 2 Duo GHz Manual
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Gateway M-6888U manual content summary:
- Gateway M-6888U | User Guide - Page 1
Gateway Notebook User Guide - Gateway M-6888U | User Guide - Page 2
- Gateway M-6888U | User Guide - Page 3
Using Your Computer guide 7 Online help 7 2 Checking Out Your Gateway Notebook 9 Front 10 Left 11 Right 12 Back 13 Bottom 14 Keyboard area 15 Identifying your model 16 Gateway model and serial number 16 Microsoft Certificate of Authenticity 17 Finding your specifications 17 Accessories - Gateway M-6888U | User Guide - Page 4
49 Modifying television settings 52 Connecting a video camera to your notebook 53 5 Managing Power 55 Monitoring the battery charge 56 Recharging the battery 57 Recalibrating the battery 57 Changing batteries 58 Extending battery life 60 Conserving battery power 60 Using alternate power - Gateway M-6888U | User Guide - Page 5
from viruses 85 Updating Windows 88 Restoring your system 89 Microsoft System Restore 89 Reinstalling programs and drivers 89 Restoring your notebook to the original configuration 90 9 Troubleshooting 91 Safety guidelines 92 First steps 93 Troubleshooting 94 Audio 94 Battery 94 CD drives - Gateway M-6888U | User Guide - Page 6
Video 113 Telephone support 114 Before calling Gateway Customer Care 114 Telephone numbers 115 Self-help 116 Tutoring 116 Training 116 A Safety, Regulatory, and Legal Information 117 Index 129 iv www.gateway.com - Gateway M-6888U | User Guide - Page 7
Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help 1 - Gateway M-6888U | User Guide - Page 8
balanced with optimized battery life when on battery power. Please read this manual carefully to familiarize yourself with our range of services and support. We have highlighted some basic care and safety information to help you keep your notebook in good operating condition. Gateway stands behind - Gateway M-6888U | User Guide - Page 9
drivers, product specifications, tutorials, and personalized information about your notebook. Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade - Gateway M-6888U | User Guide - Page 10
click Notebook Computers to access product documentation, specifications, and guides for all Gateway notebooks. Product Support Click Product Support to view a list of all the products that Gateway supports. Downloads Click Downloads to get the latest software updates for BIOS and driver upgrades - Gateway M-6888U | User Guide - Page 11
Support Help and Support Your notebook includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway notebook - Gateway M-6888U | User Guide - Page 12
Full-text Search Matches - These topics are located in Help and Support and contain the words you entered in the Search box. ■ in the Search Results list. BigFix Your notebook may include BigFix. BigFix monitors your notebook for problems and conflicts. It automatically gathers information about - Gateway M-6888U | User Guide - Page 13
hard drive. The Using Your Computer guide includes information on using Windows, using the Internet, sending a fax, and changing power-saving settings as well as other topics. To access the Using Your Computer guide: ■ Click Start, All Programs, then click Gateway Documentation. Online help Many - Gateway M-6888U | User Guide - Page 14
Chapter 1: Getting Help You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. 8 www.gateway.com - Gateway M-6888U | User Guide - Page 15
Chapter 2 Checking Out Your Gateway Notebook • Identifying features • Locating your notebook's model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your notebook • Purchasing accessories 9 - Gateway M-6888U | User Guide - Page 16
2: Checking Out Your Gateway Notebook Front Speaker Microphone Memory jack card reader LCD panel release latch Headphone jack Battery charge indicator Power indicator Speaker Component Icon Speakers Microphone jack Headphone jack Memory card reader Battery charge indicator Power indicator - Gateway M-6888U | User Guide - Page 17
, scanner, camera, keyboard, or mouse) into these ports. Plug an S-Video device, such as a television, into this jack. For more information, see "Viewing the display on a television" on page 49. Helps cool internal components. Warning: Do not work for long periods with the notebook resting on your - Gateway M-6888U | User Guide - Page 18
Gateway Notebook Component Icon IEEE 1394 port PC Card slot Description Plug an IEEE 1394 (also known as Firewire® or i.Link®) device (such as a digital camcorder) into this 4-pin IEEE 1394 port. Insert one Type II PC Card the type of drive in the notebook, examine the drive tray's plastic - Gateway M-6888U | User Guide - Page 19
connector Component Icon Ethernet jack Modem jack Monitor port Power connector Description Plug a 10/100/1000 Ethernet network cable into this jack. The other end of the cable can be plugged into a cable modem, monitor" on page 47. Plug the AC adapter cable into this connector. www.gateway.com 13 - Gateway M-6888U | User Guide - Page 20
to UL 1950 for use only with port replicators designed for your Gateway notebook. Provides power when the notebook is not plugged into AC power. Slide to unlock the battery. For more information, see "Changing batteries" on page 54. Install a memory module into this bay. For more information - Gateway M-6888U | User Guide - Page 21
to release the battery. For more information, see "Changing batteries" on page 54. Keyboard area Power button Keyboard Touchpad Status indicators Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway - Gateway M-6888U | User Guide - Page 22
Chapter 2: Checking Out Your Gateway Notebook Component Icon Description Keyboard Provides all the features of a full-sized computer keyboard. For more information, see "Using the keyboard" on page 29. Touchpad Provides all the functionality of a mouse. For more information, see "Using the EZ - Gateway M-6888U | User Guide - Page 23
at support.gateway.com. The Support site also has links to additional Gateway documentation and detailed specifications. For more information, see "Gateway Web site" on page 3. Accessories To order accessories, visit the Accessory Store at accessories.gateway.com. Batteries If you run your notebook - Gateway M-6888U | User Guide - Page 24
Chapter 2: Checking Out Your Gateway Notebook Memory Large programs, such as multimedia games or graphics programs, use a lot of memory. If your programs are large documents. USB flash drive Use a USB flash drive for storing files or transferring files to another computer. 18 www.gateway.com - Gateway M-6888U | User Guide - Page 25
Chapter 3 Getting Started • Installing the battery • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a cable or DSL modem or to an Ethernet network • Turning your notebook on and off • Using the status indicators • Using the keyboard and the EZ Pad touchpad • Adjusting the - Gateway M-6888U | User Guide - Page 26
. You should use the AC adapter right away to fully charge the battery. Allow three hours for the battery to fully charge. Important If the battery is not fully charged before you use your notebook on battery power for the first time, the battery life may be much shorter than you expect. If the - Gateway M-6888U | User Guide - Page 27
you use the AC adapter that came with your notebook or one of the same type purchased from Gateway. Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged. 2 Connect the AC adapter to - Gateway M-6888U | User Guide - Page 28
AC adapters. Important If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at support.gateway.com. Protecting from power source problems During a power surge, the voltage level of electricity coming into your notebook can increase to levels far - Gateway M-6888U | User Guide - Page 29
Insert one end of the modem cable into the modem jack back of your notebook. on the 2 Insert the other end of the modem cable into a telephone wall jack. The modem will not work with digital or PBX telephone lines. 3 Start your notebook, then start your communications program. www.gateway.com 23 - Gateway M-6888U | User Guide - Page 30
. To connect to a cable or DSL modem or to an Ethernet network: 1 Insert one end of the network cable into the network jack on the back of your notebook. 2 Insert the other end of the network cable into a cable modem, DSL modem, or Ethernet network jack. 3 Start your notebook. 24 www.gateway.com - Gateway M-6888U | User Guide - Page 31
Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. 3 If you are starting your notebook for the first time, follow the on-screen instructions to set up your notebook. www.gateway.com 25 - Gateway M-6888U | User Guide - Page 32
on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Turning off your notebook To turn off your notebook: 1 Click Start, then click Turn Off Computer. The Turn Off Computer dialog box opens. 2 Click Turn Off. Windows shuts down and turns off your - Gateway M-6888U | User Guide - Page 33
hold the power button for about five seconds, then release it. 2 Unplug the power cord and remove the battery for more than 10 seconds. As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts. www.gateway.com 27 - Gateway M-6888U | User Guide - Page 34
the keyboard is used. Power Caps lock Wireless network Num lock Hard drive Indicator Icon Description Power ■ LED on - Notebook is turned on. ■ LED off - Notebook is turned off or in standby mode. Wireless network ( drive is in use. ■ LED off - The drive is not in use. 28 www.gateway.com - Gateway M-6888U | User Guide - Page 35
Using the keyboard Using the keyboard Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows, function keys for specific system operations, and the Num Lock - Gateway M-6888U | User Guide - Page 36
Press this key to open the Windows Start menu. This key can also be used in combination with other keys to open utilities like F (Search utility), R (Run utility), and E (Explorer utility). Press the FN key in combination with a colored system key to perform a specific action. 30 www.gateway.com - Gateway M-6888U | User Guide - Page 37
. For more information, see "Changing Power-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Toggle the notebook display in the following order: ■ The LCD ■ An external monitor or - Gateway M-6888U | User Guide - Page 38
Press a third time to return the display to the normal brightness setting. Important: Using this feature will affect battery performance. Play or Pause the CD or DVD. Stop playing the CD or DVD. Skip back one CD song For more information, see "Adjusting the volume" on page 37. 32 www.gateway.com - Gateway M-6888U | User Guide - Page 39
Press and hold FN, then press this system key... Using the keyboard To... Increase volume. For more information, see "Adjusting the volume" on page 37. Decrease volume. For more information, see "Adjusting the volume" on page 37. www.gateway.com 33 - Gateway M-6888U | User Guide - Page 40
zone may vary from program to program. You can use the EZ-Pad left and right buttons below the touchpad to select objects. 34 www.gateway.com - Gateway M-6888U | User Guide - Page 41
, and other touchpad settings, see "Changing the mouse or touchpad settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Using the touchpad To... Do this... Move the pointer on the screen - Gateway M-6888U | User Guide - Page 42
drop the object where you want it. Tips & Tricks You received your notebook with the EZ Pad touchpad set to only accept clicking by using the Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. 36 - Gateway M-6888U | User Guide - Page 43
the overall volume your notebook. To adjust the overall instructions on how to adjust the volume in Windows, see "Adjusting the Volume" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway - Gateway M-6888U | User Guide - Page 44
In environments where the risk of interference to other devices or services is harmful or perceived as harmful, the option to use for authorization prior to use or turning on the wireless device. Your Gateway notebook may have wireless networking built-in. To turn the wireless radio on or off: ■ - Gateway M-6888U | User Guide - Page 45
Chapter 4 Using Drives and Ports • Using DVD drives • Using the media card reader • Using a PC Card • Viewing the display on a monitor or projector • Connecting a video camera to your notebook 39 - Gateway M-6888U | User Guide - Page 46
protection software. You may not be able to play these CDs on your notebook. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of data to CD-R or CD-RW discs, and recording video and data to DVD-R, DVD+R, DVD-RW, or DVD+RW discs. 40 www - Gateway M-6888U | User Guide - Page 47
Inserting a CD or DVD [ Using the DVD drive Eject button Manual eject hole To insert a CD or DVD: 1 Press the eject button on the DVD drive. After the tray opens slightly, pull the so the name of the side you want to play is facing up. 3 Push the tray in until it is closed. www.gateway.com 41 - Gateway M-6888U | User Guide - Page 48
a CD Use a music program or Windows Media Player on your notebook to: ■ Play music CDs ■ Create Windows Media Player", "Using Nero Express", and "Editing videos" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway - Gateway M-6888U | User Guide - Page 49
memory card slot with the label facing up and the arrow on the label pointing towards the notebook. Using a memory card To access a file on a memory card: 1 Click Start, then click My Computer. 2 Double-click the drive letter (for example, the E: drive), then double-click the file name. www.gateway - Gateway M-6888U | User Guide - Page 50
notebook when changing most cards because your notebook supports hot-swapping. Hot-swapping means that you can insert a PC Card while your notebook is running. If your PC Card does not work after hot-swapping, see the PC Card manufacturer's documentation for further information. 44 www.gateway - Gateway M-6888U | User Guide - Page 51
hardware name, then click Stop. -OR- Turn off your notebook. icon in the taskbar, the PC Card Important If the remove hardware icon does not appear on the taskbar, click the show hidden icons button. 2 Release the eject button by pressing the PC Card eject button once. www.gateway.com 45 - Gateway M-6888U | User Guide - Page 52
Chapter 4: Using Drives and Ports 3 Eject the PC Card by pressing the eject button again. 46 www.gateway.com - Gateway M-6888U | User Guide - Page 53
port, see "Right" on page 12. 3 Turn on your notebook. 4 Plug the projector's or monitor's power cord into an AC power source and turn it on. Windows recognizes the new hardware and searches for its driver. You may need to install the driver from the disc supplied by the manufacturer or download the - Gateway M-6888U | User Guide - Page 54
and viewing the display on the projector or monitor. Important If an external monitor or projector is connected and you close the LCD panel, your notebook may turn off the LCD panel, but will not enter Standby mode. 48 www - Gateway M-6888U | User Guide - Page 55
" on page 98. 2 Connect the other end of the cable to the Video in jack on your television or VCR. 3 Turn on the television or VCR. 4 Start your notebook. 5 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Appearance and Themes - Gateway M-6888U | User Guide - Page 56
Chapter 4: Using Drives and Ports 7 Click the Settings tab. 8 Click Advanced. The Multiple Monitors and ATI Mobility Radeon X700 Properties dialog box opens. 50 www.gateway.com - Gateway M-6888U | User Guide - Page 57
the Enable TV button if it is not already enabled, then click Apply. Important If the Enable TV and TV buttons are grayed out, your notebook has not detected the television. Make sure that the television is turned on and connected correctly. www - Gateway M-6888U | User Guide - Page 58
ATI Mobility Radeon X700 Properties dialog box Displays tab, click TV. Important 2 Click Apply. If you are traveling internationally, you may need to change the video standard. For example, many televisions in Asia use PAL instead of NTSC. 52 www - Gateway M-6888U | User Guide - Page 59
the IEEE 1394 port on the side of your notebook. Tips & Tricks For more information about editing video, see "Editing videos" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.com 53 - Gateway M-6888U | User Guide - Page 60
Chapter 4: Using Drives and Ports 54 www.gateway.com - Gateway M-6888U | User Guide - Page 61
Chapter 5 Managing Power • Checking and recharging the battery • Recalibrating the battery • Changing batteries • Extending the life of the battery 55 - Gateway M-6888U | User Guide - Page 62
dialog box. For more information, see "Changing advanced settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Look at the battery charge indicator (see "Front" on page 10): ■ LED blue - Gateway M-6888U | User Guide - Page 63
. For more information, see "Changing notebook power settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Recalibrating the battery If your notebook unexpectedly goes into Standby mode while - Gateway M-6888U | User Guide - Page 64
an AC outlet, you must turn your notebook off while changing the battery. Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The - Gateway M-6888U | User Guide - Page 65
plugged into an AC outlet, save your work and turn off your notebook. 3 Close the LCD panel. 4 Turn your notebook over so the bottom is facing up. 5 Slide the battery lock to the unlocked position. 6 Slide the battery release latch, then slide the battery out of the notebook. www.gateway.com 59 - Gateway M-6888U | User Guide - Page 66
LCD panel and press the power button. Extending battery life Conserving battery power To conserve power while using the battery to power your notebook: ■ Dim the display as low as is comfortable. ■ Remove PC Cards when you do not need them. Many PC Cards use a small amount of power while inserted - Gateway M-6888U | User Guide - Page 67
about traveling with your notebook, see "Traveling with your notebook" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Using alternate power sources To extend battery life, use alternate power - Gateway M-6888U | User Guide - Page 68
life of your notebook's battery: ■ Standby - while your notebook is work before using Standby mode. In Standby mode, your notebook Computer. Press and hold activated) SHIFT, then click Hibernate. In Standby or Hibernate mode Exit Standby or Hibernate mode Press the power button. 62 www.gateway - Gateway M-6888U | User Guide - Page 69
Chapter 6 Upgrading Your Notebook • Adding and replacing memory • Replacing the hard drive 63 - Gateway M-6888U | User Guide - Page 70
exposure to dangerous electrical voltages and moving parts, turn off your notebook and unplug the power cord, modem cable, and network cable before opening the case. Warning To prevent risk of electric shock a bare metal surface on your workbench or other grounded object. 64 www.gateway.com - Gateway M-6888U | User Guide - Page 71
your Gateway notebook for network cable. 4 Disconnect all peripheral devices and remove any PC cards. 5 Disconnect your notebook from the optional port replicator (see "Disconnecting from the port replicator" on page 78). 6 Turn your notebook over so the bottom is facing up. 7 Remove the battery - Gateway M-6888U | User Guide - Page 72
Chapter 6: Upgrading Your Notebook 8 Loosen the seven memory bay cover screws (these screws cannot be removed), then remove the memory bay cover. 9 If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. 66 www.gateway.com - Gateway M-6888U | User Guide - Page 73
until it clicks in place. 13 Replace the memory bay cover, then tighten the cover screws. 14 Insert the battery, then turn your notebook over. 15 Reconnect the optional port replicator. 16 Connect the power adapter, modem cable, and network cable, then turn on your notebook. www.gateway.com 67 - Gateway M-6888U | User Guide - Page 74
Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. 2 Follow the guidelines under "Preventing static electricity discharge" on page 64. 3 Turn off your notebook. 4 Disconnect the AC adapter, modem cable, and network - Gateway M-6888U | User Guide - Page 75
Replacing the hard drive kit 8 Remove the battery (see "Changing batteries" on page 58). 9 Loosen the hard drive bay cover screw (this screw cannot be removed), then remove the hard drive bay cover. www.gateway.com 69 - Gateway M-6888U | User Guide - Page 76
Pull the old hard drive kit away from the hard drive connector, then lift the hard drive kit out of your notebook. 11 If your new hard drive already includes the hard drive kit bracket, go to Step 16. -OR- If you need to move the hard - Gateway M-6888U | User Guide - Page 77
Replacing the hard drive kit 12 Remove the screws that secure the hard drive to the hard drive kit bracket. Screws Screws www.gateway.com 71 - Gateway M-6888U | User Guide - Page 78
tighten the cover screw. 18 Insert the battery, then turn your notebook over. 19 Reconnect the optional port replicator. 20 Connect the power adapter, modem cable, and network cable, then turn on your notebook. 21 For instructions on installing Windows, your drivers, and your applications, see the - Gateway M-6888U | User Guide - Page 79
Chapter 7 Using the Optional Port Replicator • Identifying features • Connecting and disconnecting the port replicator • Securing the port replicator with a locking cable 73 - Gateway M-6888U | User Guide - Page 80
Docking port Press the release latch to release the notebook. Secure your port replicator and notebook to an object by running a Kensington cable through to the slot on the notebook. For more information, see "Securing your port replicator" on page 79. Connect the notebook to this port. Warning: - Gateway M-6888U | User Guide - Page 81
Icon S-Video out jack IEEE 1394 port Headphone network jack. For more information, see "Connecting to a cable or DSL modem or to an Ethernet network" on page 24. Plug USB devices (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into these ports. www.gateway - Gateway M-6888U | User Guide - Page 82
to this jack so you can record sound on your notebook or play sound through the notebook speakers. Plug the AC adapter cable into this connector. Connecting notebook to the port replicator while your notebook is off, on, or in Standby mode. Attaching to the port replicator To attach your notebook - Gateway M-6888U | User Guide - Page 83
in the middle or you may damage the LCD screen. Important The notebook may detect additional devices and add drivers after being attached to the port replicator. This process must be completed for components to work correctly. Follow any on-screen instructions, if necessary. www.gateway.com 77 - Gateway M-6888U | User Guide - Page 84
your notebook is on, click Start, then click Undock Computer. The Undock Computer menu item appears in the Start menu only while the notebook is docked. 2 Press down on the docking release latch. The notebook will spring up slightly. 3 Lift the notebook off of the port replicator. 78 www.gateway - Gateway M-6888U | User Guide - Page 85
security ring on the port replicator. 2 Attach your notebook to the port replicator. 3 Secure one end of the Kensington cable to a solid object, then run the other end of the cable through the security ring and lock it into the slot provided on the left side of your notebook. www.gateway.com 79 - Gateway M-6888U | User Guide - Page 86
Chapter 7: Using the Optional Port Replicator 80 www.gateway.com - Gateway M-6888U | User Guide - Page 87
Chapter 8 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Protecting your notebook from viruses • Updating Windows • Restoring your system 81 - Gateway M-6888U | User Guide - Page 88
are comfortable for you. ■ Keep all liquids away from your notebook. When spilled onto computer components, almost any liquid can result in expensive repairs that are not covered under your warranty. ■ Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms and can - Gateway M-6888U | User Guide - Page 89
notebook performing at its best. You may want to gather these items and put together a notebook cleaning network cable from the wall outlets. Always turn off your notebook and other peripherals before cleaning any components. Also, remove the battery dust. With your notebook turned off and unplugged - Gateway M-6888U | User Guide - Page 90
dust and lint trapped under the keys. If you spill liquid on the keyboard, turn off your notebook and turn the notebook upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Cleaning the - Gateway M-6888U | User Guide - Page 91
see "Modifying Security Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Help and Support For more information about protecting your notebook against viruses, click Start, then click Help - Gateway M-6888U | User Guide - Page 92
Chapter 8: Maintaining Your Notebook To scan for viruses: 1 Click Start, All Programs, Norton Internet Security, then click Norton Internet Security. Norton Internet Security opens. 2 Click Norton AntiVirus. 86 www.gateway.com - Gateway M-6888U | User Guide - Page 93
on-screen instructions to remove the virus. 2 Turn off your notebook and leave it off for at least 30 seconds. 3 Turn on your notebook and rescan time subscription to the Norton Internet Security service when you purchased your notebook. To update Norton Internet Security after . www.gateway.com 87 - Gateway M-6888U | User Guide - Page 94
to the software and hardware on your notebook. To run Windows Update: 1 Connect to the Internet. 2 Click Start, All Programs, then click Windows Update. 3 Follow the on-screen instructions. Help and Support For more information about Windows Update in Windows XP, click Start, then click Help and - Gateway M-6888U | User Guide - Page 95
about System Restore, click Start, then click Help and Support. Type the keyword System Restore in the HelpSpot Search box , then click the arrow. Reinstalling programs and drivers If a program or device on your notebook is not working correctly, you may need to reinstall your program or - Gateway M-6888U | User Guide - Page 96
does not start or if the two previous procedures do not correct the problem, you may need to restore your notebook to the original configuration. To restore your notebook to the original configuration: 1 Turn on your notebook, then press F11. 2 Follow the on-screen instructions. 90 www.gateway.com - Gateway M-6888U | User Guide - Page 97
Chapter 9 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems 91 - Gateway M-6888U | User Guide - Page 98
, then replace the battery before you start your notebook. Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician. 92 www.gateway.com - Gateway M-6888U | User Guide - Page 99
instruction. ■ If an error occurs in a program, see the program's printed documentation or the online help. Help and Support For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in the Search box , then click the arrow. www.gateway - Gateway M-6888U | User Guide - Page 100
Battery Battery troubleshooting is covered under "Power" on page 109. CD drives CD drive troubleshooting is covered under "DVD drives" on page 96. Device installation You have computer problems tab, then click Device Manager. The Device Manager window opens. 3 Click View, then click Resources by - Gateway M-6888U | User Guide - Page 101
dialog box. Tips & Tricks For instructions on changing the screen resolution, see "Adjusting the screen resolution" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. The text on the display - Gateway M-6888U | User Guide - Page 102
9: Troubleshooting ■ Change the display settings. Tips & Tricks For instructions on changing the display settings, see "Adjusting the screen and desktop settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway - Gateway M-6888U | User Guide - Page 103
is turned up. Tips & Tricks For instructions on how to adjust the volume control in Windows, see "Adjusting the volume" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Make sure that Mute - Gateway M-6888U | User Guide - Page 104
Your notebook must be turned on to remove CDs and DVDs. If you do not want to turn on your notebook, manually eject the disc by inserting an opened paper clip into the manual eject hole. See "Inserting a CD or DVD" on page 41 for the location of the manual eject hole. 98 www.gateway.com - Gateway M-6888U | User Guide - Page 105
drive using Disk Cleanup. Tips & Tricks For instructions on deleting unnecessary files, see "Using Disk Cleanup" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Empty the Recycle Bin by right - Gateway M-6888U | User Guide - Page 106
checking program. Tips & Tricks For instructions on fixing hard drive problems, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. The hard drive cannot be - Gateway M-6888U | User Guide - Page 107
have a problem with your modem. For more information, see "Modem (dial-up)" on page 103. ■ Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. Help and Support For more information about troubleshooting Internet - Gateway M-6888U | User Guide - Page 108
Chapter 9: Troubleshooting ■ Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard The external keyboard does not work ■ Make sure that the keyboard cable is plugged in correctly. ■ Remove all extension cables and - Gateway M-6888U | User Guide - Page 109
information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow. Memory card reader Drive letter for the memory card slot does not appear in the My Computer window ■ Reboot your notebook. Modem (dial - Gateway M-6888U | User Guide - Page 110
9: Troubleshooting To check the dialing properties: 1 Click Start, then click Control Panel. The Control Panel window opens. work with your modem. ■ Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate - Gateway M-6888U | User Guide - Page 111
■ The ISP may be having technical difficulties. Contact your ISP for technical support. ■ See if the modem works with a different communications program. The problem may be with just one program. ■ Review the troubleshooting information under "Internet" on page 100. Your 56K modem does not connect - Gateway M-6888U | User Guide - Page 112
Chapter 9: Troubleshooting ■ Shut down and restart your notebook. ■ Run Windows modem diagnostics. To run modem diagnostics: 1 Close all open programs. 2 Click Start, then click Control Panel. The Control Panel window opens. are too loud, you can turn down the modem volume. 106 www.gateway.com - Gateway M-6888U | User Guide - Page 113
mouse works erratically ■ Clean the mouse. ■ Some mouse pad patterns "confuse" optical mice. Try the mouse on a different surface. Networks You cannot connect to your company network Every network is unique. Contact your company computer department or network administrator for help. www.gateway.com - Gateway M-6888U | User Guide - Page 114
(which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. PC Cards You installed a PC Card and now your notebook is having problems ■ Make sure that you have - Gateway M-6888U | User Guide - Page 115
Troubleshooting ■ Make sure that the PC Card you installed is not causing a system resource conflict. For more information on resource conflicts, see "Device installation" on page 94. Power Your notebook is not working on AC power ■ Make sure that your AC power adapter is connected correctly to - Gateway M-6888U | User Guide - Page 116
Troubleshooting your notebook. Make window opens. 3 Right-click the name of the printer you want to be the default printer, then click Set as Default Printer. ■ Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. 110 www.gateway - Gateway M-6888U | User Guide - Page 117
Troubleshooting You see a "Printer queue is full" error message ■ Make sure that the printer is not set to work offline. To make sure that the printer is not set to work offline: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click - Gateway M-6888U | User Guide - Page 118
Chapter 9: Troubleshooting ■ Make sure that the Windows volume control is turned up. Tips & Tricks For instructions on how to adjust the volume control in Windows, see "Adjusting the volume" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All - Gateway M-6888U | User Guide - Page 119
Video Troubleshooting The projector or external monitor is not working ■ Make sure that you have pressed FN+F4 to activate the external monitor option. ■ Make sure that the monitor is turned on and that the video cable is connected correctly. TV out is not working ■ Make sure that you have - Gateway M-6888U | User Guide - Page 120
Chapter 9: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying - Gateway M-6888U | User Guide - Page 121
Telephone support Gateway offers a wide range of customer service, customer care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone 800-846-2118 keypad to find answers to common problems. Telephone - Gateway M-6888U | User Guide - Page 122
information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. ■ This user guide and the Using Your Computer guide. ■ The software publisher's Web site. Help and Support For more how-to information about Windows, click Start, then click - Gateway M-6888U | User Guide - Page 123
Appendix A Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Environmental information • Notices 117 - Gateway M-6888U | User Guide - Page 124
extension cord ampere rating. Care during use ■ Do not walk on the power cord or allow anything to rest on it. ■ Do not spill anything on the notebook. The best way to avoid spills is to avoid eating and drinking near your notebook. ■ Do not work for long periods with the notebook resting on your - Gateway M-6888U | User Guide - Page 125
from the wall outlet and refer servicing to qualified personnel if: ■ The power cord or plug is damaged. ■ Liquid has been spilled into the notebook. ■ The notebook does not operate properly when the operating instructions are followed. ■ The notebook was dropped or the cabinet is damaged. ■ The - Gateway M-6888U | User Guide - Page 126
or Wifi) and Bluetooth communication devices are notebook is fully assembled. Caution Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Please contact Gateway for service. Caution Only use drivers - Gateway M-6888U | User Guide - Page 127
a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than the one provided with the notebook. Caution In order to comply with FCC requirements this transmitter must - Gateway M-6888U | User Guide - Page 128
used in accordance with the instructions, may cause harmful interference to with this equipment are: shielded video cable when an external monitor is Gateway Companies, Inc. 610 Gateway Drive, North Sioux City, SD 57049 (605) 232-2000 Fax: (605) 232-2023 Product: ■ Gateway M680 ■ Gateway 8000 series - Gateway M-6888U | User Guide - Page 129
network, the telephone company will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem makes it unlawful for any person to use a computer or other electronic device to send any message - Gateway M-6888U | User Guide - Page 130
will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook. 124 Caution The 802.11A radio LAN your notebook may have been equipped with operates in the same - Gateway M-6888U | User Guide - Page 131
certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The www.gateway.com 125 - Gateway M-6888U | User Guide - Page 132
servicing, contact an authorized service location. Warning Use of controls or adjustments or performance of procedures other than those specified in this manual , Gateway has determined that this product meets the ENERGY STAR guidelines for energy efficiency when used with a computer equipped - Gateway M-6888U | User Guide - Page 133
Gateway equipment. Call Gateway to see if this program is available in your area. ■ If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide recycling used batteries properly. - Gateway M-6888U | User Guide - Page 134
. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer - Gateway M-6888U | User Guide - Page 135
Lock indicator 28 cards inserting memory card 43 inserting PC Card 44 memory card slot 10 PC Card slot 12 removing memory card 43 removing PC Card 44 slots 43, 44 troubleshooting memory card 103 troubleshooting PC Card 108 types of memory cards supported 43 carrying case 17 www.gateway.com 129 - Gateway M-6888U | User Guide - Page 136
CD cleaning 84 creating 42 inserting 41 playing audio 42 troubleshooting 94 cellular phone memory cards 43 Certificate of Authenticity 17 cleaning audio CD 84 case 83 CD 84 computer exterior 83 computer screen 84 DVD 84 keyboard 84 LCD panel 84 screen 84 clicking 35 closing unresponsive program 27 - Gateway M-6888U | User Guide - Page 137
, 75 directional keys 30 display properties 47 switching 31 troubleshooting 95 docking port 14, 74 docking release latch 74 documentation Gateway Web site 3 help 5 Help and Support 5 online help 7 Using Your Computer 7 double-clicking 35 dragging 36 drivers updating 3 drives DVD 12, 40 DVD/CD-RW 12 - Gateway M-6888U | User Guide - Page 138
and Support 5 searching 6 starting 5 Using your computer link 5 Hibernate mode 62 hot-swapping 44 I i.Link port 12, 75 IEEE 1394 port 12, 75 indicators See status indicators inkjet printer 18 installing battery 58 devices 94 hard drive 68 memory 65 memory card 43 PC Card 44 Internet troubleshooting - Gateway M-6888U | User Guide - Page 139
Update 88 memory bay 14 installing 65 purchasing 18 removing 65 replacing 65 troubleshooting 102 memory card reader locating 10 memory card types supported 43 using 43 microphone jack 10 Microsoft Certificate of Authenticity 17 model number 16 modem cable 24 connecting 23, 24 dial-up 23 DSL 24 - Gateway M-6888U | User Guide - Page 140
power 60 EmPower adapter 61 extending battery life 60 Hibernate mode 62 indicator 10, 26 management 55, 60 source problems 22 Standby mode 26, 31, 62 status box 31 status indicator 10 troubleshooting 109 turning off notebook 26 turning on notebook 25 printer default 110 inkjet 18 laser 18 parallel - Gateway M-6888U | User Guide - Page 141
system key 31 starting notebook 25 programs 35 static electricity 64 status indicators battery charge 10, 56 Caps Lock 28 drive activity 28 hard drive 28 location 16 numeric keypad 28 Pad Lock 28 power 10 Support getting specifications 17 using 3 surge protector 22 Suspend 31 S-Video (TV) out jack - Gateway M-6888U | User Guide - Page 142
113 Web site connection speed 101 turning off notebook 26, 27 wireless network 31, 38 turning on notebook 25 wireless network 31, 38 tutoring fee-based 116 TV out (S-Video out) jack 11, 75 U undocking 78 updating device drivers 3 Norton Internet Security 85 Windows 88 upgrading 63 USB port 11, 12 - Gateway M-6888U | User Guide - Page 143
W waking up notebook 26 Web site Gateway 3 Windows key 30 Product Key Code 17 restoring 89 updating 88 Windows Media Player 42 Windows Security Center using 85 wireless network button 31 turning off 38 turning on 38 www.gateway.com 137 - Gateway M-6888U | User Guide - Page 144
138 www.gateway.com - Gateway M-6888U | User Guide - Page 145
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Gateway Notebook
User Guide