HP 14-ac000 User Guide

HP 14-ac000 Manual

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  • HP 14-ac000 | User Guide - Page 1
    User Guide
  • HP 14-ac000 | User Guide - Page 2
    latest user guide, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. Software for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should
  • HP 14-ac000 | User Guide - Page 3
    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    Processor configuration setting (select products only) IMPORTANT: Select computer products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the
  • HP 14-ac000 | User Guide - Page 6
    vi Processor configuration setting (select products only)
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    Table of contents 1 Starting right ...1 Visit the HP Apps Store ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...6 Display ...8 Top ...10 TouchPad ...10 Lights ...11 Buttons ...12 Keys ...
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    ...31 Initiating and exiting Sleep and Hibernation ...31 Manually initiating and exiting Sleep 32 Manually initiating and exiting Hibernation (select products only 32 battery 37 Running on AC power ...37 Troubleshooting power problems ...38 Shutting down (turning off) the computer ...39 viii
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    7 Maintaining your computer ...40 Improving performance ...40 Using Disk Defragmenter ...40 Using Disk Cleanup ...40 Using HP 3D DriveGuard (select products only 40 Identifying HP 3D DriveGuard status 41 Updating programs and drivers ...41 Cleaning your computer ...41 Cleaning procedures ...41
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    Removing the HP Recovery partition (select products only 59 12 Specifications ...60 Input power ...60 Operating environment ...60 13 Electrostatic Discharge ...61 14 Accessibility ...62 Supported assistive technologies ...62 Contacting support ...62 Index ...63 x
  • HP 14-ac000 | User Guide - Page 11
    the available apps. NOTE: HP picks is available in select countries only. 3. Select the app you want to download, and then follow the on-screen instructions. When the download is complete, the app appears on the All apps screen. Best practices After you set up and register the computer, we recommend
  • HP 14-ac000 | User Guide - Page 12
    Setup Instructions ● Overview of computer setup and features Get started app ● A broad range of how-to information and troubleshooting tips HP service center locations Safety & Comfort Guide To access this guide: 1. Type support in the taskbar search box, and then select the HP Support
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    Resource Contents Go to http://www.hp.com/go/orderdocuments. *You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in
  • HP 14-ac000 | User Guide - Page 14
    2 Getting to know your computer Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware
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    to an optical disc. NOTE: For disc compatibility information, go to the Support web page. Follow the web page instructions to select your computer. Select Drivers & Downloads, and then follow the onscreen instructions. Releases the disc tray. Attaches an optional security cable to the computer
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    -in (microphone) Connects optional powered stereo speakers, headphones, jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. 6 Chapter 2 Getting to know your computer
  • HP 14-ac000 | User Guide - Page 17
    in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Click the question mark icon in the taskbar. 2. Select My PC, select the Specifications tab, and then select User Guides. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure
  • HP 14-ac000 | User Guide - Page 18
    Display Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. (2) Webcam light On: The webcam is in use. (3) Webcam ‒ or
  • HP 14-ac000 | User Guide - Page 19
    Component Description 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Click the question mark icon in the taskbar. 2. Select My PC, select the Specifications tab, and then select User Guides. Display 9
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    Top TouchPad Component (1) TouchPad zone (2) Left TouchPad button (3) Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. NOTE: For more information, see Using the TouchPad and touch screen gestures on page 28. Functions like the
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    Lights Component (1) (2) Caps lock light Mute light Description On: Caps lock is on, which switches the key input to all capital letters. ● Amber: Computer sound is off. ● Off: Computer sound is on. Top 11
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    Buttons Component (1) Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in
  • HP 14-ac000 | User Guide - Page 23
    the Windows operating system and your computer, answers to questions, and updates to your computer. Help and Support also provides automated troubleshooting tools and access to support. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness
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    Icon Description Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the
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    Bottom Component (1) Battery lock (2) Battery bay (3) Battery release latch (4) Memory card reader (5) Speakers (2) Description Locks the battery in the battery bay. Holds the battery. Releases the battery. Reads optional memory cards that enable you to store, manage, share or access
  • HP 14-ac000 | User Guide - Page 26
    you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay (select products only), under the service door, or on the back
  • HP 14-ac000 | User Guide - Page 27
    Inserting a SIM card (select products only) CAUTION: To prevent damage to the connectors, use minimal force when inserting a SIM card. To insert a SIM card, follow these steps: 1. Turn off the computer by using the Shut down command. 2. Close the display. 3. Disconnect all external devices connected
  • HP 14-ac000 | User Guide - Page 28
    devices. Operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. 18 Chapter 3 Connecting to a network
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    you to manually search for and connect to a network or to create a new network connection. 3. Follow the on-screen instructions to complete the products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operator
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    or the mobile network operator may provide it separately from the computer. For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with your computer. Using HP DataPass (select products only) HP
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    2. Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer. Sharing data and drives and
  • HP 14-ac000 | User Guide - Page 32
    wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Setting Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Select My PC, select the Specifications tab, and then select User Guides
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    is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information on using your video features, refer to HP Support Assistant. Connecting video devices by using a VGA cable (select products only) NOTE: To connect a VGA video
  • HP 14-ac000 | User Guide - Page 34
    HDMI cable, purchased separately. To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions: 1. Connect one end of the HDMI cable to the HDMI port on the computer. 24 Chapter 4 Enjoying entertainment features
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    Control Panel, select Appearance and Personalization. Under Display, select Adjust screen resolution. Setting up HDMI audio HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these
  • HP 14-ac000 | User Guide - Page 36
    : ▲ Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a wireless display, and then follow the on-screen instructions. 26 Chapter 4 Enjoying entertainment features
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    Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a wireless display, and then follow the on-screen instructions. To open Intel WiDi: ▲ Type Intel WiDi in the taskbar search box, and then click Intel WiDi. To open Intel WiDi Media Share: ▲ Type Intel
  • HP 14-ac000 | User Guide - Page 38
    5 Navigating the screen You can navigate the computer screen in the following ways: ● Use touch gestures directly on the computer screen (select products only) ● Use touch gestures on the TouchPad ● Use keyboard and optional mouse (mouse purchased separately) Using the TouchPad and touch screen
  • HP 14-ac000 | User Guide - Page 39
    Two-finger scroll (TouchPad only) Use the two-finger scroll to move up, down, or sideways on a page or image. ● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. Two-finger tap (TouchPad only) Use the two-finger tap to open the menu for an object on
  • HP 14-ac000 | User Guide - Page 40
    Using the keyboard and optional mouse The keyboard and mouse allow you to type, select items, scroll and to perform the same functions as you do using touch gestures. The keyboard also allows you to use action keys and key combinations to perform specific functions. TIP: The Windows key on a
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    the Hibernation state, your work is saved to a hibernation file and the computer powers down. You can also initiate Hibernation manually. For more information, see Manually initiating and exiting Hibernation (select products only) on page 32. CAUTION: To reduce the risk of possible audio and video
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    you have set a password to be required on exiting Sleep, you must enter your Windows password before your work returns to the screen. Manually initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power
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    a user account password or change your current user account password, select Create or change your user account password, and then follow the on-screen instructions. If you do not need to create or change a user account password, go to step 5. 5. Select Save changes. Using the power meter and power
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    3. Remove the battery (2) from the computer. ‒ or - 1. Turn the computer upside down on a flat surface with the battery facing toward you. 2. Slide the battery lock latch (1) to unlock the battery, and then slide the battery release latch (2) to release the battery. NOTE: The battery release latch
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    returns to its original position. 3. Pivot the battery upward (2), and then remove the battery (3) from the computer. Finding battery information To access battery information: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Running on battery power 35
  • HP 14-ac000 | User Guide - Page 46
    and tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. HP Support Assistant provides the following tools and information about the battery: ● HP Battery Check ● Information about battery types, specifications, life cycles
  • HP 14-ac000 | User Guide - Page 47
    in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Click the question mark icon in the taskbar. Running on AC power For information about connecting to AC power, refer to the Setup Instructions poster provided in the computer box. The computer does not use battery
  • HP 14-ac000 | User Guide - Page 48
    to save battery life. ● The power meter icon changes appearance. Troubleshooting power problems Test the AC adapter if the computer exhibits any of the following and should be replaced. Contact support for information about obtaining a replacement AC power adapter. 38 Chapter 6 Managing power
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    Shutting down (turning off) the computer CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before shutting down the computer. The Shut down command closes all open programs, including the operating system, and then turns off the display and computer. Shut
  • HP 14-ac000 | User Guide - Page 50
    box, and then select Free up disk space by deleting unnecessary files or Uninstall apps to free up disk space. 2. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of
  • HP 14-ac000 | User Guide - Page 51
    notifications when updates become available. If you would like to update your programs and drivers, follow these instructions: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or Click the question mark icon in the taskbar. 2. Select My PC, select the
  • HP 14-ac000 | User Guide - Page 52
    WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is on. 1. Turn off the computer. 2. Disconnect AC power. 3. Disconnect all powered external devices. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids
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    ● If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you are allowed to use your computer. In-flight computer use is at the discretion of the airline. ● If you are shipping the computer or a drive, use suitable protective packaging and label
  • HP 14-ac000 | User Guide - Page 54
    letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your files, delete confidential files, and then remove all password such as screen-saver passwords: ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the
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    or restart the tablet, and then quickly hold down the Windows button. 2. Tap f10. 2. Select Security, and then follow the on-screen instructions. Your changes take effect when the computer restarts. Using the fingerprint reader (select products only) Integrated fingerprint readers are available on
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    For more information about computer viruses, type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question on your computer should be regularly updated to correct security problems and improve software performance. CAUTION: Microsoft sends out alerts
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    . 3. To schedule a time for installing updates, select Advanced Options, and then follow the on-screen instructions. Using HP Touchpoint Manager (select products only) HP Touchpoint Manager is a cloud-based IT solution that enables businesses to effectively manage and secure their company
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    3. Insert the security cable lock into the security cable slot on the computer (3), and then lock the security cable lock with the key. 4. Remove the key and keep it in a safe place. 48 Chapter 8 Securing your computer and information
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    file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide whether you date and System BIOS): 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Starting Setup Utility (BIOS)
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    in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
  • HP 14-ac000 | User Guide - Page 61
    that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Synchronizing
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    52. b. Hard drive c. BIOS 3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test. NOTE: If you need to stop a diagnostic test on computers or tablets with
  • HP 14-ac000 | User Guide - Page 63
    for a specific product: 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. 2. Click Drivers & Downloads. 3. In system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Downloading HP PC
  • HP 14-ac000 | User Guide - Page 64
    , refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You
  • HP 14-ac000 | User Guide - Page 65
    with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ◦ Be sure that the computer is connected to AC power before you begin creating the recovery media. ◦ The creation
  • HP 14-ac000 | User Guide - Page 66
    app. ● If you need to correct a problem with a preinstalled application or driver, use the applications, and then follow the on-screen instructions. ● If you want to recover the can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with
  • HP 14-ac000 | User Guide - Page 67
    to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to
  • HP 14-ac000 | User Guide - Page 68
    down the Windows button; then select f9. 3. Select the optical drive or USB flash drive from which you want to boot. 4. Follow the on-screen instructions. 58 Chapter 11 Backing up, restoring, and recovering
  • HP 14-ac000 | User Guide - Page 69
    ; see Creating HP Recovery media (select products only) on page 54. NOTE: The Remove Recovery Partition option is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery
  • HP 14-ac000 | User Guide - Page 70
    12 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100-240 V, 50-60 Hz. Although the
  • HP 14-ac000 | User Guide - Page 71
    components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep components in their electrostatic-safe containers until
  • HP 14-ac000 | User Guide - Page 72
    features. NOTE: For additional information about a particular assistive technology product, contact customer support for that product. Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users. If you have an issue with a product or
  • HP 14-ac000 | User Guide - Page 73
    20 HP Mobile Broadband activating 19 IMEI number 19 MEID number 19 HP PC Hardware Diagnostics (UEFI) using 52 HP Recovery Manager correcting boot problems 58 starting 57 HP Recovery media creating 54 recovery 57 HP Recovery partition recovery 57 removing 59 HP resources 2 HP Touchpoint Manager 47
  • HP 14-ac000 | User Guide - Page 74
    13 fn 13 Windows 13 L labels Bluetooth 16 regulatory 16 serial number 16 service 16 wireless certification 16 WLAN 16 latch, battery release 15 lights AC adapter/ recovery discs 55, 57 HP Recovery Manager 56 media 57 starting 57 supported discs 55 64 Index system 56 USB flash drive 57 using HP
  • HP 14-ac000 | User Guide - Page 75
    system restore point creating 55 system restore point, creating 54 T tap TouchPad and touch screen gesture 28 temperature 37 testing an AC adapter 38 touch screen gestures one-finger slide 29 TouchPad buttons 10 using 28 TouchPad and touch screen gestures tap 28 two-finger pinch zoom 28 TouchPad
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User Guide