HP 14-bw000 Maintenance and Service Guide
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- HP 14-bw000 | Maintenance and Service Guide - Page 1
HP 14 Laptop PC (AMD) * Model numbers: 14-bw0xx HP 14g Laptop PC * Model numbers: 14g-bx0xx HP 14q Laptop PC * Model numbers: 14q-by0xx Maintenance and Service Guide - HP 14-bw000 | Maintenance and Service Guide - Page 2
7th generation and forward processors or provide any Windows 8 or Windows 7 drivers on http://www.support.hp.com. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such - HP 14-bw000 | Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP 14-bw000 | Maintenance and Service Guide - Page 4
iv Safety warning notice - HP 14-bw000 | Maintenance and Service Guide - Page 5
...10 Button ...11 Special keys ...12 Action keys ...13 Bottom ...14 Labels ...15 3 Illustrated parts catalog ...17 Computer major components ...17 and replacement procedures preliminary requirements 27 Tools required ...27 Service considerations ...27 Plastic parts ...27 Cables and connectors - HP 14-bw000 | Maintenance and Service Guide - Page 6
33 6 Removal and replacement procedures for Authorized Service Provider parts 35 Component replacement procedures ...35 Display and backups ...77 Creating HP Recovery media (select products only 77 Using Windows tools ...78 Restore and recovery ...79 Recovering using HP Recovery Manager 79 What - HP 14-bw000 | Maintenance and Service Guide - Page 7
9 Using HP PC Hardware Diagnostics (UEFI) ...83 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 83 10 Specifications ...85 Computer specifications ...85 35.6-cm (14.0-in) display specifications ...86 Hard drive specifications ...87 M.2 solid-state drive specifications ...88 DVD±RW - HP 14-bw000 | Maintenance and Service Guide - Page 8
viii - HP 14-bw000 | Maintenance and Service Guide - Page 9
name HP 14 Laptop PC (Intel) * Model numbers: 14-bw0xx √ √ HP 14g Laptop PC * Model numbers: 14g-bx0xx √ √ HP 14q Laptop PC * Model with 2048 GB of dedicated video memory √ Support HD Decode, DX12, and HDMI √ √ Supports PX7 √ Panel 35.6-cm (14.0-in), high-definition (HD), white light- - HP 14-bw000 | Maintenance and Service Guide - Page 10
configuration: ● 128 GB ● 64 GB ● 32 GB Fixed, serial ATA, 9.0-mm tray load DVD+/-RW Double-Layer writer Supports zero power optical drive Supports M-disc Supports configuration without optical drive HP TrueVision HD camera - activity LED, USB 2.0, HD BSI sensor, f2.0, 720p by 30 frames per second - HP 14-bw000 | Maintenance and Service Guide - Page 11
● Intel Dual Band Wireless-AC 3168 802.11AC 1x1 WiFi + BT 4.2 Combo Adaptor √ √ (non-vPro) External media card HP Multi-Format Digital Media Reader Support SD/SDHC/SDXC √ √ √ √ Push-pull insertion/removal √ √ Internal Card One M.2 slot for SSD √ √ One M.2 slot for WLAN √ √ Ports - HP 14-bw000 | Maintenance and Service Guide - Page 12
Windows 10 Home China Language Edition For APJ SEAP Market (EM/SL): SEAP Windows 10 Home EM/SL SEAP Windows 10 Home Value Notebook FreeDOS 2.0 Service End-user replaceable parts AC adapter Battery Optical drive 4 Chapter 1 Product description Discrete UMA - HP 14-bw000 | Maintenance and Service Guide - Page 13
disc or reads and writes to an optical disc. NOTE: For disc compatibility information, type help in the taskbar search box, select Help and Support, and then type disc compatibility in the search box. (6) Optical drive eject button (select products only) Releases the optical drive disc tray - HP 14-bw000 | Maintenance and Service Guide - Page 14
Component Left side Description NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Component (1) Power connector Description Connects an AC adapter. (2) AC adapter and battery light ● White: The AC adapter is - HP 14-bw000 | Maintenance and Service Guide - Page 15
. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. Left - HP 14-bw000 | Maintenance and Service Guide - Page 16
. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. 8 Chapter 2 Getting to know your computer - HP 14-bw000 | Maintenance and Service Guide - Page 17
Keyboard area TouchPad Component (1) (2) (3) TouchPad zone Left TouchPad button Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external - HP 14-bw000 | Maintenance and Service Guide - Page 18
Lights Component (1) (2) Caps lock light Mute light Description On: Caps lock is on, which switches the key input to all capital letters. ● Amber: Computer sound is off. ● Off: Computer sound is on. 10 Chapter 2 Getting to know your computer - HP 14-bw000 | Maintenance and Service Guide - Page 19
Button Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in - HP 14-bw000 | Maintenance and Service Guide - Page 20
Special keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys Description Displays system information when pressed in combination with the fn key. Executes specific functions when pressed in combination with another key. Opens the Start menu. NOTE: Pressing the Windows key again - HP 14-bw000 | Maintenance and Service Guide - Page 21
Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 12. ▲ To use an action key, press and hold the key. Icon Description Opens the Get started app. Decreases the screen brightness incrementally as - HP 14-bw000 | Maintenance and Service Guide - Page 22
starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 14 Chapter 2 Getting to know your computer - HP 14-bw000 | Maintenance and Service Guide - Page 23
provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the - HP 14-bw000 | Maintenance and Service Guide - Page 24
16 Chapter 2 Getting to know your computer - HP 14-bw000 | Maintenance and Service Guide - Page 25
Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components 17 - HP 14-bw000 | Maintenance and Service Guide - Page 26
Item (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) (10) (11) (12) (13) Component Display assembly NOTE: For display assembly spare part information, see Display assembly subcomponents on page 21. Top cover/keyboard NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page 73. - HP 14-bw000 | Maintenance and Service Guide - Page 27
use in models with 2 GB of UMA graphics memory: AMD A9-9420P processor AMD A6-9220P processor AMD A4-9120P processor AMD E2-9000e processor (14) WLAN module Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT - HP 14-bw000 | Maintenance and Service Guide - Page 28
Item Component ● Marine blue ● Snow white ● Empress red ● Jack black For use in models without an optical drive: ● Pike/natural silver ● Silk gold ● Smoke gray ● Marine blue ● Jack black ● Snow white ● Empress red Spare part number 925325-001 925323-001 925657-001 925322-001 925332-001 925333-001 - HP 14-bw000 | Maintenance and Service Guide - Page 29
Display assembly subcomponents Item Component (1) Display bezel (2) Raw display panel (35.6-cm [14.0-in]) FHD, anti glare FHD, BrightView HD, anti glare HD, BrightView (3) Camera/microphone module HD VGA Spare part number 925335-001 821816-006 847660-009 - HP 14-bw000 | Maintenance and Service Guide - Page 30
Item (4) (5) (6) (7) (8) Component Hinge covers Right, jack black Left, jack black Right, jack black Left, jack black Right, textured black Left, textured black Hinge Kit (left and right) Display cable (includes display panel cable and camera/microphone cable) Antenna (includes wireless antenna - HP 14-bw000 | Maintenance and Service Guide - Page 31
Mass storage devices Item Component (1) Hard drive, SATA; does not include brackets, connector board, or cable): 1-TB, 5400-rpm 500-GB, 5400-rpm (2) Hard drive bracket (3) Solid-state drive, M.2 256 GB 128 GB (4) Solid-state drive bracket (5) Optical drive (DVD+/-RW Double-Layer - HP 14-bw000 | Maintenance and Service Guide - Page 32
Item (7) Component Marine blue Jack black Snow white Empress red Optical drive bracket Cables Spare part number 925339-001 925336-001 925337-001 925658-001 925353-001 Item (1) (2) (3) (4) Component USB board cable TouchPad button board cable TouchPad cable Power button board cable 24 Chapter 3 - HP 14-bw000 | Maintenance and Service Guide - Page 33
Miscellaneous parts Component HP Smart AC adapter (4.5 mm, non-PFC) 65-W 65-W, for use in Argentina 65-W, EM, for use in India and the People's Republic of China 45-W - HP 14-bw000 | Maintenance and Service Guide - Page 34
26 Chapter 3 Illustrated parts catalog - HP 14-bw000 | Maintenance and Service Guide - Page 35
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP 14-bw000 | Maintenance and Service Guide - Page 36
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP 14-bw000 | Maintenance and Service Guide - Page 37
-lined box Typical electrostatic voltage levels 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4, properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● - HP 14-bw000 | Maintenance and Service Guide - Page 38
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP 14-bw000 | Maintenance and Service Guide - Page 39
on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. many as 2 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. Make special note of each screw size and location - HP 14-bw000 | Maintenance and Service Guide - Page 40
Battery Description 4-cell, 41-Whr, 2.8-Ah Li-ion battery 3-cell, 31-Whr, 2.8-Ah Li-ion battery Spare part number 919701-850 919700-850 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the - HP 14-bw000 | Maintenance and Service Guide - Page 41
Optical drive Description DVD+/-RW Double-Layer SuperMulti Drive Optical drive bracket Optical drive bezel Pike/natural silver Silk gold Smoke gray Marine blue Jack black Snow white Empress red Spare part number 920417-001 925353-001 925340-001 925341-001 925338-001 925339-001 925336-001 925337-001 - HP 14-bw000 | Maintenance and Service Guide - Page 42
3. If it is necessary to remove the optical drive bezel, insert a paper clip into the release hole (1) to disengage the bezel. Press the tab (2) to release the bezel from the drive. Rotate the side of the bezel (3), and the remove it (4). 4. If it is necessary to replace the bracket on the rear of - HP 14-bw000 | Maintenance and Service Guide - Page 43
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions as 53 screws that must be removed, replaced, or loosened when servicing Authorized Service Provider only parts. Make special note of each screw size and - HP 14-bw000 | Maintenance and Service Guide - Page 44
that secures it to the display (1). c. Disconnect the cable (2) from the module. 4. To remove the display panel: 36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bw000 | Maintenance and Service Guide - Page 45
a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the top of the enclosure. b. Rotate the display panel onto the keyboard (2) to gain access to the display cable connection on the back of the panel. c. On the back of the display panel, release the adhesive strip that - HP 14-bw000 | Maintenance and Service Guide - Page 46
d. Remove the display panel from the computer (2). Reverse this procedure to reassemble and install the display assembly components. 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bw000 | Maintenance and Service Guide - Page 47
Bottom cover Description Bottom cover for use in models with an optical drive: ● Pike/natural silver ● Silk gold ● Smoke gray ● Marine blue ● Snow white ● Empress red ● Jack black Bottom cover for use in models without an optical drive: ● Pike/natural silver ● Silk gold ● Smoke gray ● Marine blue ● - HP 14-bw000 | Maintenance and Service Guide - Page 48
tool (1) to pry the bottom cover from the computer (2). Reverse this procedure to install the bottom cover. 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bw000 | Maintenance and Service Guide - Page 49
in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP 14-bw000 | Maintenance and Service Guide - Page 50
the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bw000 | Maintenance and Service Guide - Page 51
Memory module Description Memory modules 8-GB 4-GB 2-GB Spare part number 862398-855 862397-855 864271-855 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - HP 14-bw000 | Maintenance and Service Guide - Page 52
the hard drive: 1. Remove the Phillips PM2.5×3.5 screw (1) that secures the hard drive assembly to the computer. 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bw000 | Maintenance and Service Guide - Page 53
2. Pull the hard drive assembly away from connector (2), and the remove the hard drive assembly from the computer (3). 3. To remove the hard drive bracket from the hard drive, remove the four Phillips PM3.0×3.0 screws (1) that secure the bracket to the hard drive. Component replacement procedures 45 - HP 14-bw000 | Maintenance and Service Guide - Page 54
4. Remove the hard drive bracket from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bw000 | Maintenance and Service Guide - Page 55
M.2 solid-state drive/eMMC adapter bracket Three different SKUs related to storage are offered: ● Hard drive only ● M.2 solid-state drive only ● Hard drive and M.2 solid-state drive For hard drive only models, install the hard drive into hard drive bay. For solid-state drive only models, install the - HP 14-bw000 | Maintenance and Service Guide - Page 56
with notches to prevent incorrect insertion. Reverse this procedure to reassemble and install the solid-state drive. 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bw000 | Maintenance and Service Guide - Page 57
Fan Description Fan Spare part number 925352-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on - HP 14-bw000 | Maintenance and Service Guide - Page 58
3. Remove the fan from the computer (3). Reverse this procedure to install the fan. 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bw000 | Maintenance and Service Guide - Page 59
TouchPad button board Description TouchPad button board TouchPad button board cable TouchPad cable Spare part number 925365-001 925344-001 925346-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP 14-bw000 | Maintenance and Service Guide - Page 60
system board. 3. Remove the heat sink assembly from the system board. NOTE: Heat sink appearance may vary. 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bw000 | Maintenance and Service Guide - Page 61
Figure 6-1 Discrete graphics ● Discrete graphics Thermal paste is used on the processor and associated heat sink area (1)(2), as well as the graphics chip and associated heat sink area (3)(4). 4. Component replacement procedures 53 - HP 14-bw000 | Maintenance and Service Guide - Page 62
Figure 6-2 UMA graphics ● UMA graphics Thermal paste is used on the heat sink (1) and the processor (2). 5. 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bw000 | Maintenance and Service Guide - Page 63
Figure 6-3 UMA graphics (fanless) ● UMA graphics (fanless) Thermal paste is used on the heat sink (1) and the processor (2). Reverse this procedure to reassemble and install the heat sink assembly. Component replacement procedures 55 - HP 14-bw000 | Maintenance and Service Guide - Page 64
the bottom of the computer (2). 3. Remove the 2 Phillips PM2.5×3.0 screws (3) that secure the speakers to the computer. 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bw000 | Maintenance and Service Guide - Page 65
4. Lift up and remove the speakers from the computer (4). Reverse this procedure to install the speakers. Component replacement procedures 57 - HP 14-bw000 | Maintenance and Service Guide - Page 66
the computer. 3. Remove the USB board from the computer (3). Reverse this procedure to install the USB board. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bw000 | Maintenance and Service Guide - Page 67
System board NOTE: The system board spare part kit includes replacement thermal materials. Description System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system For use in - HP 14-bw000 | Maintenance and Service Guide - Page 68
then lift the system board out of the computer (3). Reverse this procedure to install the system board. 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bw000 | Maintenance and Service Guide - Page 69
RTC battery Description RTC battery Spare part number 746439-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect - HP 14-bw000 | Maintenance and Service Guide - Page 70
hinge) that secure the display assembly to the computer. 4. Lift the display to bend the hinges upward (2). 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bw000 | Maintenance and Service Guide - Page 71
5. Separate the display from the computer (3). If it is necessary to replace any of the display assembly subcomponents: 1. To remove the display bezel: a. Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the display bezel until the bezel disengages from - HP 14-bw000 | Maintenance and Service Guide - Page 72
: a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the top of the enclosure. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bw000 | Maintenance and Service Guide - Page 73
b. Rotate the display panel onto the keyboard (2) to gain access to the display cable connection on the back of the panel. NOTE: The display will not be connected to the computer as shown in the following image. c. On the back of the display panel, release the adhesive strip that secures the display - HP 14-bw000 | Maintenance and Service Guide - Page 74
remove the display hinges: a. Pull either side of each hinge cap to disengage it from the enclosure (1). 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bw000 | Maintenance and Service Guide - Page 75
b. Remove the caps from the hinges (2). c. Remove the two Phillips PM2.0×3.0 screws (1), and then lift the top display hinge (2) off the display. d. Remove the three broadhead Phillips PM2.5×3.0 screws (1) and the PM2.0×3.0 screw (2) that secure each hinge to the display enclosure. Component - HP 14-bw000 | Maintenance and Service Guide - Page 76
e. Remove the display hinges (3). 5. To remove the wireless antennas an cables, release the cables from the clips built into the side of the display enclosure (1), and then remove the antennas and cables (2)(3). 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bw000 | Maintenance and Service Guide - Page 77
6. To remove the display/camera cable, remove the cable from the clips built into the side of the display enclosure (1), and then remove the cable from the display enclosure (2). Component replacement procedures 69 - HP 14-bw000 | Maintenance and Service Guide - Page 78
hardware) are transferred to the new enclosure. Reverse this procedure to reassemble and install the display assembly. 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bw000 | Maintenance and Service Guide - Page 79
Power connector cable Description Power connector cable Spare part number 814142-013 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP 14-bw000 | Maintenance and Service Guide - Page 80
power button board from the computer (4). Reverse this procedure to install the power button board and cable. 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bw000 | Maintenance and Service Guide - Page 81
Top cover/keyboard The top cover/keyboard spare part remains after all other spare parts have been removed. The top cover/keyboard spare part kit includes the keyboard and keyboard cable. In this section, the first table provides the main spare part number for the top cover/keyboard. The second - HP 14-bw000 | Maintenance and Service Guide - Page 82
74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 14-bw000 | Maintenance and Service Guide - Page 83
date and System BIOS), use one of these options. ● HP Support Assistant 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Select My PC, and then select Specifications. ● Setup Utility (BIOS) 1. Start Setup - HP 14-bw000 | Maintenance and Service Guide - Page 84
in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP 14-bw000 | Maintenance and Service Guide - Page 85
, and then select This PC. ● If your computer does not support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions - HP 14-bw000 | Maintenance and Service Guide - Page 86
Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. - Be sure that the computer is connected to AC power before you begin creating the - HP 14-bw000 | Maintenance and Service Guide - Page 87
option (select products only) of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you want to recover - HP 14-bw000 | Maintenance and Service Guide - Page 88
quickly hold down the volume down button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be - HP 14-bw000 | Maintenance and Service Guide - Page 89
detachable keyboard, connect the tablet to the keyboard base before beginning these steps. 1. Insert the HP Recovery media. 2. Access the system Startup menu. For computers or tablets with keyboards attached: ▲ which you want to boot. 4. Follow the on-screen instructions. Restore and recovery 81 - HP 14-bw000 | Maintenance and Service Guide - Page 90
is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. 82 Chapter 8 Backing up - HP 14-bw000 | Maintenance and Service Guide - Page 91
diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files - HP 14-bw000 | Maintenance and Service Guide - Page 92
, follow the on-screen instructions to select and download the UEFI version you want. Additional BIOS crisis recovery tool HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can be used by HP authorized service providers to recover systems that - HP 14-bw000 | Maintenance and Service Guide - Page 93
10 Specifications Computer specifications Metric U.S. Dimensions Depth 240.0 mm 9.45 in Width 340.0 mm 13.39 in Height 23.7 mm 0.93 in Weight 3 cell battery 4 cell battery 1853 g 1900 g 4.09 lb 4.19 lb Input power Operating voltage and current 19.5 V dc @ 3.33 A - 65 W 19.5 V dc @ - HP 14-bw000 | Maintenance and Service Guide - Page 94
Backlight Graphics adapter Thickness Metric 35.6-cm 1366x768 (HD) 1920x1080 (FHD) BrightView Anti glare 220 nits SVA (HD displays) UWVA (FHD displays) WLED eDP 3.0 mm U.S. 14.0-in 86 Chapter 10 Specifications - HP 14-bw000 | Maintenance and Service Guide - Page 95
Operating temperature *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 87 - HP 14-bw000 | Maintenance and Service Guide - Page 96
°F to 194°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 88 Chapter 10 Specifications - HP 14-bw000 | Maintenance and Service Guide - Page 97
DVD±RW SuperMulti DL Drive specifications Component Applicable disc Center hole diameter Disc diameter Standard disc Mini disc Disc thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X - HP 14-bw000 | Maintenance and Service Guide - Page 98
90 Chapter 10 Specifications - HP 14-bw000 | Maintenance and Service Guide - Page 99
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP 14-bw000 | Maintenance and Service Guide - Page 100
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 - HP 14-bw000 | Maintenance and Service Guide - Page 101
Country/region Accredited agency Applicable note number 3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm2 or 1.25mm2 conductor size. The wall - HP 14-bw000 | Maintenance and Service Guide - Page 102
94 Chapter 11 Power cord set requirements - HP 14-bw000 | Maintenance and Service Guide - Page 103
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP 14-bw000 | Maintenance and Service Guide - Page 104
96 Chapter 12 Recycling - HP 14-bw000 | Maintenance and Service Guide - Page 105
removing 36, 64 caps lock light, identifying 10 components bottom 14 display 8 keyboard area 9 left side 6 right side 5 computer major components, illustrated 17 computer specifications 85 connector, power 6 connectors, service considerations 27 D display assembly illustrated 18 removing 62 display - HP 14-bw000 | Maintenance and Service Guide - Page 106
HP PC Hardware Diagnostics (UEFI) using 83 HP Recovery Manager correcting boot problems 81 starting 80 HP Recovery media creating 77 recovery 80 HP Bluetooth 15 regulatory 15 serial number 15 service 15 wireless certification 15 WLAN 15 latch, battery release 14 lights AC adapter and battery light 6 - HP 14-bw000 | Maintenance and Service Guide - Page 107
serviceability 4 video 2 wireless 3 product name 1 product name and number, computer 15 R recover options 79 recovery discs 78, 80 HP Recovery Manager 79 media 80 starting 80 supported discs 78 system 79 USB flash drive 80 using HP 24 V vents, identifying 6, 14 video, product description 2 W - HP 14-bw000 | Maintenance and Service Guide - Page 108
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HP 14 Laptop PC (AMD)
* Model numbers: 14-bw0xx
HP 14g Laptop PC
* Model numbers: 14g-bx0xx
HP 14q Laptop PC
* Model numbers: 14q-by0xx
Maintenance and Service Guide