HP 15-ay500 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S
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- HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 1
HP Notebook PC (Intel) * Models: 15-ay000 - 15-ay099 * Models: 15-ay100 - 15-ay199 HP 250 G5 Notebook PC HP 256 G5 Notebook PC Maintenance and Service Guide - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 2
from Microsoft. For more information about Microsoft's support, please see Microsoft's Support Lifecycle FAQ at https://support.microsoft.com/lifecycle The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 4
iv Safety warning notice - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 5
Celeron processors; touch models 9 HP Notebook PC; Intel 5th and 6th generation and Pentium/Celeron processors; touch models 12 HP 250/256 G5 Notebook PC replacement procedures preliminary requirements 43 Tools required ...43 Service considerations ...43 Plastic parts ...43 Cables and connectors - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 6
Self-Repair parts 47 Component replacement procedures ...47 Battery ...48 Optical drive ...49 6 Removal and replacement procedures for Authorized Service Provider parts 51 Component replacement procedures ...51 Bottom cover ...52 WLAN module ...54 Memory module ...56 Optical drive board ...58 - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 7
partition (select products only 103 11 Using HP PC Hardware Diagnostics (UEFI 105 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 105 12 Specifications ...107 Computer specifications ...107 39.6-cm (15.6-in) display specifications ...108 Hard drive specifications, hybrid drives - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 8
DVD±RW SuperMulti DL Drive specifications ...111 13 Statement of memory volatility ...113 Nonvolatile memory usage ...117 Questions and answers ...119 Using HP Sure Start (select models only) ...120 14 Power cord set requirements ...121 Requirements for all countries ...121 Requirements for specific - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 9
Description Dis 7th M1-70 Dis 7th M1-30 HP Notebook PC Model numbers: 15-ay100 - 15-ay199 √ √ 7th generation Intel® Core™ processors R16M-M1-30 with 2048 MB of dedicated video memory Support HD Decode, DX12, and HDMI √ √ 39.6-cm (15.6-in), high-definition (HD), white light- √ √ - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 10
display, slim 3.2 mm, eDP; typical brightness: 220 nits 39.6-cm (15.6-in), full high-definition (FHD), white √ √ light-emitting diode (WLED non-customer-accessible/upgradable memory module slots DDR3L-1600 dual channel support Supports up to 16 GB of system RAM in the following configurations: - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 11
128 GB Optical drive Fixed, serial ATA, 9.5-mm tray load DVD+/-RW Double-Layer SuperMulti Supports zero power optical drive Supports M-disc Supports configuration without optical drive √ √ Webcam/mi HP TrueVision HD: Full HD camera - activity LED, USB √ √ c 2.0, BSI sensor, f2.0, 720p by 30 - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 12
√ pointing devices TouchPad with multi-touch gestures enabled Taps enabled by default Support Modern Trackpad Gestures Power AC adapters 65-W EM √ √ 65-W √ √ Value Notebook ● Windows 10 Home Value India Notebook Service End-user replaceable parts √ √ UMA 7th Gen Core Dis Pent/ - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 13
Dis 5th 6th Gen Gen Core Core UMA Dis UMA 5th Gen Pent/ Pent/ Core Celeron Celeron Product name HP Notebook PC Model numbers: 15-ay000 - 15-ay099 √ √ √ √ √ √ √ Processor 6th generation Intel® Core™ processors √ √ Intel Core i7-6500U (2.5-GHz, turbo up to 3.1 GHz, 4-MB L3 cache - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 14
R5 M430 R16M-M1-30 with up √ to 4096 MB of dedicated video memory (512Mx16 DDR3 x 4 PCs) Support HD Decode, DX12, HDMI, and PX7 √ √ √ √ √ √ √ Panel 39.6-cm (15.6-in), high-definition (HD), white √ √ √ √ √ √ √ light-emitting diode (WLED), SVA, BrightView (1366×768) display, slim - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 15
drive Fixed, serial ATA, 9.5-mm tray load DVD+/-RW Double-Layer SuperMulti √ √ √ √ √ √ √ Supports zero power optical drive Supports M-disc Supports configuration without optical drive Webcam/ HP TrueVision HD: HD camera - activity LED, √ √ √ √ √ √ √ mic USB 2.0, BSI sensor, 1280 - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 16
WLAN formats: ● Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.2 Combo External media card HP Multi-Format Digital Media Reader Support SD/SDHC/SDXC Push-Pull Insertion/Removal √ √ √ √ √ √ √ Internal Card One M.2 slot for WLAN √ √ √ √ √ √ √ Ports HDMI version 1.4b - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 17
● Windows 10 Home Value Notebook ● Windows 10 Home Value India Notebook Service End-user replaceable parts ● AC adapter ● Battery ● Optical drive Dis 6th touch models Category Description Product name Processor HP Notebook PC Model numbers: 15-ay100 - 15-ay199 7th generation Intel® Core™ - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 18
Core processors) Intel HD Graphics 505 (Intel Pentium/Celeron processors) Intel HD Graphics 500 (Intel Pentium/Celeron processors) Support HD Decode, DX12, and HDMI 39.6-cm (15.6-in); Touch-on Panel (TOP); High-definition (HD), white lightemitting diode (WLED), SVA, BrightView (1366×768) display - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 19
-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo External media card HP Multi-Format Digital Media Reader Support SD/SDHC/SDXC Push-Pull Insertion/Removal Internal Card One M.2 slot for WLAN Ports HDMI version 1.4b supporting 1920 ×1080 @ 60Hz Hot Plug/unplug and auto detect for correct output to - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 20
Power Security Operating system Service Description Taps enabled by default Support Modern Trackpad Gestures AC adapters Celeron processors; touch models Category Description Product name HP Notebook PC Model numbers: 15-ay000 - 15-ay099 Processor 6th generation Intel® Core™ processors Intel - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 21
series Support HD Decode, DX12, HDMI, and PX7 √ √ 39.6-cm (15.6-in -2133 dual channel support Supports up to 12 support One non-customer-accessible/upgradable memory module slot DDR3L-1600 single channel support Supports 2048-MB total system memory (2048×1) Supports up to 8 GB of system RAM - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 22
: ● 128 GB Optical drive Fixed, serial ATA, 9.5-mm tray load DVD+/-RW Double-Layer SuperMulti Supports zero power optical drive Supports M-disc Supports configuration without optical drive Webcam/mic HP TrueVision HD: HD camera - activity LED, USB 2.0, BSI sensor, 1280 x 720 by 30 frames per - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 23
Service Support SD/SDHC/SDXC Push-Pull Insertion/Removal One M.2 slot for WLAN HDMI version 1.4b supporting enabled Taps enabled by default Support Modern Trackpad Gestures AC adapters √ √ √ √ √ √ √ √ √ √ √ √ HP Notebook PC; Intel 5th and 6th generation and Pentium/Celeron processors; - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 24
DIS UMA UMA Skylake Skylake Broadwell Broadwell Braswell Product name HP 250 G5 Notebook PC HP 256 G5 Notebook PC √ √ √ √ √ with up to 2048 MB of dedicated video memory Support HD Decode, DX12, HDMI, and PX7 √ √ √ √ √ Panel 39.6-cm (15.6-in), high-definition (HD), white light- √ - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 25
-MB total system memory (4096×1) or (2048×2) ● 2048-MB total system memory (2048×1) √ √ √ Supports 6.35-cm (2.5-in) SATA hard drives in 9.5- √ √ √ √ √ mm (.37-in) and 7.0- -3 configuration: ● 128 GB Fixed, serial ATA, 9.5-mm tray load √ √ √ √ √ HP 250/256 G5 Notebook PC models 17 - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 26
DIS UMA UMA Skylake Skylake Broadwell Broadwell Braswell DVD+/-RW Double-Layer SuperMulti Supports zero power optical drive Supports M-disc Supports configuration without optical drive Webcam/mic HP TrueVision HD: HD camera - activity LED, USB 2.0, √ √ √ √ √ BSI sensor, 1280 x 720 by 30 - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 27
Security Operating system Service Description Hot Plug with multi-touch gestures enabled Taps enabled by default Support Modern Trackpad Gestures AC adapters 65-W 65-W EM 45 √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ HP 250/256 G5 Notebook PC models 19 - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 28
20 Chapter 1 Product description - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 29
obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Display 21 - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 30
disc or reads and writes to an optical disc. NOTE: For disc compatibility information, type help in the taskbar search box, select Help and Support, and then type disc compatibility in the search box. (6) Optical drive eject button (select products only) Releases the optical drive disc tray - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 31
(microphone) Connects optional powered stereo speakers, headphones, combo jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. Left side 23 - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 32
additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 33
Lights Component (1) (2) Caps lock light Mute light Description On: Caps lock is on, which switches the key input to all capital letters. ● Amber: Computer sound is off. ● Off: Computer sound is on. Top 25 - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 34
Button Component (1) Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 35
Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys (5) num lock key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the esc key, - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 36
the Windows operating system and your computer, answers to questions, and updates to your computer. Help and Support also provides automated troubleshooting tools and access to support. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 37
Bottom Component (1) Battery lock (2) Battery bay (3) Battery release latch (4) Speakers (2) Description Locks the battery in the battery bay. Holds the battery. Releases the battery. Produce sound. Bottom 29 - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 38
provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 39
Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components 31 - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 40
list of keyboard country codes, see Top cover/keyboard on page 86. For use in HP Notebook PC models: ● Turbo silver ● White silver ● Red ● Teal ● Noble blue operating systems xxxxxx-601: Windows 10 operating system For use in HP Notebook models (Discrete graphics memory; non-touch screen): ● Intel - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 41
N3710 processor and 2 GB of discrete graphics memory (R5M1-30) For use in HP Notebook models (UMA graphics memory; non-touch screen):: ● Intel Core i7-7500U Intel Pentium N3350 processor ● Intel Celeron N3060 processor For use in HP Notebook models (UMA graphics memory; touch screen): ● Intel Core i7 - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 42
903801-xx1 ● Intel Pentium N3160 processor 854949-xx1 For use in HP 250/256 G5 Notebook PC models (discrete graphics memory; non-touch -6006U processor and 2 GB of discrete graphics memory 909209-xx1 For use in HP 250/256 G5 Notebook PC models (UMA graphics memory; non-touch screen): ● - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 43
G5 Notebook PC models 861334-001 256 GB, for use in HP 250/256 G5 Notebook PC models 861335-001 (15) Hard drive connector board 817878-001 (16) Hard drive (does not include bracket, connector board, or cable) NOTE: For HP Notebook models, the hard drive cable is available using spare part - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 44
(includes rear left and right feet) Optical drive (DVD+/-RW Double-Layer SuperMulti; includes bracket and bezel) For use in all models For use in HP 250/256 G5 Notebook PC models Spare part number 854999-001 857281-001 859513-001 859514-001 906832-001 906833-001 807957-001 807956-001 - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 45
For use in the United Kingdom and Singapore Rubber Kit (includes front and rear feet) Screw Kit HP Value Backpack HP Black/Red Chroma Sleeve HP Black/Blue Chroma Sleeve HP Z3600 Wireless Mouse HP HDMI to VGA Adapter Spare part number 710412-001 714635-850 714657-001 741553-850 741727-001 213356 - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 46
Display assembly subcomponents Item (1) (2) (3) (4) Component Display bezel (includes Mylar screw covers) Raw display panel (39.6-cm [15.6-in]) For use in HP Notebook PC models: ● FHD, non-touch screen (anti glare) ● HD, non-touch screen (anti glare) ● HD, touch screen (BrightView) ● HD, non-touch - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 47
● Noble blue models ● Teal models ● Realtree Xtra models ● Iris purple models ● Powder blue models ● Soft lilac models ● Minty green models For use in HP 250/256 G5 Notebook PC models: ● Black models ● Silver models Spare part number 813944-001 709372-030 766523-019 861336-001 861337-001 - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 48
250/256 G5 Notebook PC models) Hard drive, SATA; does not include brackets, connector board, or cable): For use in HP Notebook PC models: ● 2-TB, 5400-rpm, hybrid 8 GB SSD, 9.5 mm 40 Chapter 3 Illustrated parts catalog Spare part number 858505-001 908491-001 865902-002 827560- - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 49
8 GB SSD ● 1-TB, 5400-rpm, 2.5-in ● 1-TB, 5400-rpm, 2.5-inch (for use in India) ● 500-GB, 5400-rpm, 7-mm For use in HP 250/256 G5 Notebook PC models: ● 500-GB, 7200-rpm, 7-mm (4) Hard drive brackets (HP 250/256 G5 models) (5) Hard drive connector board (6) Hard drive cable for use in - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 50
42 Chapter 3 Illustrated parts catalog - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 51
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 52
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 53
V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V 55% 7,500 V 3,000 use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 54
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 55
on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. many as 3 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. Make special note of each screw size and location - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 56
Battery Description 4-cell, 41-Whr, 2.8-Ah Li-ion battery 3-cell, 31-Whr, 2.8-Ah Li-ion battery Spare part number 807957-001 807956-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 57
include bracket and bezel. Description DVD+/-RW Double-Layer SuperMulti Drive for use in all models DVD+/-RW Double-Layer SuperMulti Drive for use in HP 250/256 G5 Notebook PC models Spare part number 858505-001 908491-001 Before removing the optical drive, follow these steps: 1. Shut down the - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 58
3. If it is necessary to replace the bracket on the rear of the optical drive, remove the two Phillips PM2.0×2.5 screws (1) that secure the bracket to the drive, and then remove the bracket (2). Reverse this procedure to reassemble and install the optical drive. 50 Chapter 5 Removal and replacement - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 59
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions Authorized Service Provider only parts. There are as many as 54 screws that must be removed, replaced, or loosened when servicing Authorized Service Provider - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 60
an optical drive (gray) Bottom cover for use on HP 250/256 G5 Notebook PC models with an optical drive (black) Bottom cover for use on HP 250/256 G5 Notebook PC models without an optical cover to the computer. 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 61
4. Start prying at the front of the computer and work around to the back to separate the bottom cover from computer. 5. Remove the bottom cover. Reverse this procedure to install the bottom cover. Component replacement procedures 53 - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 62
and then receive a warning message, remove the module to restore device functionality, and then contact support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are up.) 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 63
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 64
each side of the memory module slot to release the memory module. (The memory module tilts up.) 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 65
2. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. Component replacement procedures 57 - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 66
up and out of the computer (3). Reverse this procedure to install the optical drive board and cable. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 67
Speakers Description Speakers (includes left and right speakers and cable) Spare part number 813965-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 68
inch (for use in India) 500-GB, 5400-rpm, 7-mm Hard drive for use in HP 250/256 G5 Notebook PC models: 500-GB, 7200-rpm, 7-mm Hard drive connector board Hard drive cable for use in drive assembly to the computer. 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 69
3. Lift the hard drive assembly from the computer (3). 4. To remove the hard drive connector board, pull the connector away from the drive to remove it (1). 5. To remove the hard drive cable from the connector board, disconnect the cable from the connector on the board and remove it (2). 6. To - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 70
7. Remove the hard drive brackets from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 71
RTC battery Description RTC battery Spare part number 760828-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 72
to the computer. 3. Remove the USB board and cable (3). Reverse this procedure to install the USB board. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 73
-state drive, 256-GB, M.2 Solid-state drive, 128-GB, M.2, for use in HP Notebook PC models Solid-state drive, 128-GB, M.2, for use in HP 250/256 G5 Notebook PC models Solid-state drive, 256-GB, M.2, for use in HP 250/256 G5 Notebook PC models Spare part number 865902-002 827560-021 - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 74
drive (SSD) on page 65). Reverse this procedure to install the solid-state drive board and cable. 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 75
Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Heat sink for use in models with discrete graphics memory and 5th or 6th generation Intel Core processors 815238-001 Heat sink for use in models with UMA graphics - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 76
processor and associated heat sink area (1)(2), as well as the graphics chip and associated heat sink area (3)(4). 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 77
● UMA graphics Thermal paste is used on the heat sink (1) and the processor (2). Reverse this procedure to reassemble and install the heat sink assembly. Component replacement procedures 69 - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 78
of the clip that the cable routes under, and then remove the cable from under the clip. 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 79
4. Remove the fan from the computer (3). Reverse this procedure to install the fan. Component replacement procedures 71 - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 80
then remove the TouchPad and cables (4). Reverse this procedure to install the TouchPad button board and cables. 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 81
-Windows operating systems xxxxxx-601: Windows 10 operating system For use in HP Notebook models (Discrete graphics memory; non-touch screen): ● Intel Core processor and 2 GB of discrete graphics memory (R5M1-30) For use in HP Notebook models (UMA graphics memory; non-touch screen):: ● Intel Core i7- - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 82
Intel Core i3-6006U processor and 2 GB of discrete graphics memory For use in HP 250/256 G5 Notebook PC models (UMA graphics memory; non-touch screen): ● Intel steps: 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Spare part number 903798-xx1 854943-xx1 860062- - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 83
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 84
3. Lift the system board out of the computer (2). Reverse this procedure to install the system board. 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 85
disassemble display subcomponents. Description Raw display panel (39.6-cm [15.6-in]) For use in HP Notebook PC models: ● FHD, non-touch screen (anti glare models Soft lilac models Minty green models Display enclosure for use in HP 250/256 G5 Notebook PC models: Black models Spare part number - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 86
Hinges (left and right) Webcam/microphone module for use in HP Notebook PC models: HD VGA Webcam/microphone for use in HP Notebook PC and HP 250/256 G5 Notebook PC models: HD VGA Spare part number side of a table. 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 87
4. Remove the four Phillips PM2.5×6.5 screws (1) (two from each hinge) and one broadhead Phillips PM2.0×2.0 screw (2) (on the left hinge) that secures the display assembly to the computer. 5. Separate the display from the computer (3). If it is necessary to replace any of the display assembly - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 88
adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the cable (3). 80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 89
d. Remove the display panel from the computer. 4. To remove the display hinges: a. For each hinge, remove the two Phillips PM2.5×3.5 screws (1) and the two broadhead Phillips PM2.5×2.5 screws (2) that secure each hinge to the display enclosure. b. Remove the display hinges (3). Component replacement - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 90
/microphone module, the antenna receivers, and all associated cables and hardware) are transferred to the new enclosure. 82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 91
8. Use the following image to determine proper cable routing for the display cable and the wireless antennas. (1): Display hinge (2): Display cable routing path (3): Antenna cable routing path Reverse this procedure to reassemble and install the display assembly. Component replacement procedures 83 - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 92
the system board (1). 2. Remove the power connector cable (2). Reverse this procedure to install the power connector cable. 84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 93
Power button board Description Power button board (includes cable) Spare part number 855012-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 94
All top cover/keyboard spare part kits include TouchPad. Description Top cover/keyboard for use in HP Notebook PC models: Turbo silver models White silver models Red models Teal models Noble blue AD1 -071 -BG1 86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 95
For use in country or region France Germany Spare part number -051 -041 For use in country or region Romania Russia Spare part number -271 -251 For use in country or region United Kingdom United States Spare part number -031 -001 Component replacement procedures 87 - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 96
88 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 97
HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting download and installation, follow these instructions: Do not disconnect power - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 98
Select Start, type hp support assistant, and then select the HP Support Assistant program. 2. Follow the on-screen instructions to identify your computer it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 99
and troubleshooting the file. Determining the BIOS version To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 100
in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 101
these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 102
Creation. 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 96. . For more information about using shadow copies to restore, see Help and Support. Creating a system restore point 1. Select Start > Control Panel > System - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 103
> System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control running utilities, or changing Windows settings. See Help and Support for more information. To restore, see Restoring specific files using - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 104
software fixes the problems. If uninstalling does not fix the problems, you can Click System Restore, and follow the on-screen instructions. Restoring specific files If files are accidentally deleted from Support for more information. Recovering the original system using HP Recovery Manager HP - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 105
press f11 while the "F11 (System Recovery)" message is displayed on the screen. 2. Click System Recovery in the HP Recovery Manager window. 3. Follow the on-screen instructions. Recovering using the recovery media 1. If possible, back up all personal files. 2. Insert the first recovery disc into - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 106
1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window. 98 Chapter 9 Backing up, restoring, and recovering in Windows 7 - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 107
media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. Creating recovery media and - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 108
Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. - Be sure that the computer is connected to AC power before you begin creating the - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 109
search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 110
then quickly hold down the Windows button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 111
is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore and recovery 103 - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 112
104 Chapter 10 Backing up, restoring, and recovering in Windows 10 - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 113
diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 114
Enter the product name or number. - or - Select Identify now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. 106 Chapter 11 - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 115
noncondensing) ‑20°C to 60°C ‑4°F to 140°F Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 116
220 nits (non-touch) SVA WLED eDP 3.2 mm (touch) 3.8 mm (non-touch) U.S. 15.6-in Hard drive specifications, hybrid drives 1000-GB*, 8 GB NAND hybrid SSD Dimensions Height 5 mm : Certain restrictions and exclusions apply. Contact technical support for details. 108 Chapter 12 Specifications - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 117
°F to 140°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 109 - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 118
°F to 194°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 110 Chapter 12 Specifications - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 119
+R, DVD+RW, DVD-RAM Write: CD-R and CD-RW DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM 1.5 cm (0.59 in) 12 cm (4.72 in) 8 cm (3.15 in) 1.2 mm (0.047 in) 0.74 µm CD < 175 ms < 285 ms Line-out, 0.7 Vrms 2 MB DVD < 230 ms < 335 ms 3,600 KB/sec 10,800 KB - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 120
112 Chapter 12 Specifications - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 121
Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 122
Hard Drive Tools. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. Legacy BIOS Steps Use the steps for older versions of BIOS. NOTE: If you already completed the steps in Current BIOS steps on - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 123
Drive Tools. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. - or - ● Clear the contents of the drive by using the following Disk Sanitizer command steps: IMPORTANT: If you clear data using - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 124
Hard Drive Tools. d. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. 116 Chapter 13 Statement of memory volatility - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 125
Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select platforms that support HP Sure Start. For more information, see Using HP Sure Start (select models only) on page 120. Yes Stores system RTC battery backed-up CMOS This memory is not write - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 126
Yes Engine Firmware MBytes (present in only specific ZBook and EliteBook models. For more information, go to http://www.hp.com/ support. Select Find your product, and then follow the onscreen instructions.) Bluetooth flash 2 Mbit No 802.11 WLAN EEPROM 4 Kbit to 8 Kbit No Web camera 64 Kbit No - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 127
the on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions. 2. What for the older BIOS architecture, but supports much of the legacy BIOS functionality. firmware management and recovery software. HP has provided options in Computer Setup - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 128
Sure Start default configuration. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. 120 Chapter 13 Statement of memory volatility - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 129
14 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 130
must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element. 122 Chapter 14 Power cord set requirements - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 131
plug) must bear the BSMI certification mark. 7. For 127 V ac, the flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or CUL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3X0.75/1.00mm2 conductor size, with - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 132
124 Chapter 14 Power cord set requirements - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 133
15 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 134
126 Chapter 15 Recycling - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 135
52 buttons left TouchPad 24 optical drive eject 22 power 26 right TouchPad 24 C cables, service considerations 43 caps lock light, identifying 25 chipset, product description 5, 13, 16 components for the HP Notebook 15 computer model bottom 29 display 21 left side 23 right side 22 top 24 computer - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 136
problems 103 starting 102 HP Recovery media creating 99 recovery 102 HP Recovery partition recovery 102 removing 103 HP Sure Start 120 I integrated numeric keypad, identifying 27 internal card product description 4, 8, 11, 15 11, 15, L labels Bluetooth 30 regulatory 30 serial number 30 service 30 - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 137
12, 15, 19 serviceability 4, 9, 12, 15, 19 video 3, 7, 11, 14, 18 wireless 3, 8, 11, 14, 18 product name 1, 5, 9, 12, 16 product name and number, computer 30 R recover options 101 recovering from the recovery discs 97 recovering the original system 96 recovery 96 discs 100, 102 HP Recovery Manager - HP 15-ay500 | 15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and S - Page 138
wireless antenna illustrated 39 wireless antennas removing 82 wireless certification label 30 wireless, product description 3, 8, 11, 14, 18 WLAN antennas, identifying 21 WLAN device 30 WLAN label 30 WLAN module illustrated 34 removing 54 workstation guidelines 45 130 Index
HP Notebook PC (Intel)
* Models: 15-ay000 – 15-ay099
* Models: 15-ay100 – 15-ay199
HP 250 G5 Notebook PC
HP 256 G5 Notebook PC
Maintenance and Service Guide