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- HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 1
HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC HP 250 G2 Notebook PC HP 255 G2 Notebook PC Maintenance and Service Guide - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 2
services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: June 2014 First Edition: November 2013 Document Part Number: 754407-002 Product notice This guide describes - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 4
iv Safety warning notice - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 5
...7 2 External component identification ...11 Right side ...11 Left side ...12 Front ...13 Display ...14 Top ...15 TouchPad ...15 Lights ...16 Button ...17 Keys 45 Preliminary replacement requirements ...45 Tools required ...45 Service considerations ...45 Plastic parts ...45 Cables and connectors - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 6
49 Battery ...49 Display subcomponents (bezel, webcam, panel 50 Service door ...56 Optical drive ...57 WLAN module ...59 Memory ...109 Determining the BIOS version ...109 Downloading a BIOS update ...110 Using HP PC Hardware Diagnostics (UEFI) ...111 Downloading HP PC Hardware Diagnostics (UEFI) to - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 7
BIOS ...118 Determining the BIOS version ...118 Downloading a BIOS update Computer specifications ...121 39.6-cm (15.6-in) display specifications ...122 Hard HP Recovery partition (select models only 127 Using HP Recovery media to recover 128 Changing the computer boot order 128 Removing the HP - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 8
Recovery Manager 132 What you need to know 132 Recovering using HP Recovery partition (select models only 133 Recovering using the recovery media 133 Changing the computer boot order 133 11 Backup and Recovery in SUSE Linux ...135 Backing up your information ...135 Performing a system recovery - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 9
; Touch; Touch; UMA discrete UMA discrete Product name HP 15 Notebook PC √ √ √ √ HP 15 TouchSmart Notebook PC √ √ √ √ Compaq 15 Notebook PC √ √ √ √ Compaq 15 TouchSmart Notebook PC √ √ √ √ HP 250 G2 Notebook PC √ √ √ √ Processors Intel i5-3230M processor (2.6-GHz, 3-MB - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 10
7.0-mm Optical drive Fixed Serial ATA 9.5-mm tray load DVD+/-RW Double-Layer SuperMulti Supports zero power optical drive Supports no optical drive option Audio/video Single digital microphone HD audio Dual speakers HP TrueVision HD webcam (fixed, no tilt with activity LED, 1280×720 by 30 - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 11
Adapter External media card HP Multi-Format Digital Media Reader Support SD/SDHC/SDXC Push-Push /microphone in combo jack √ √ √ √ HDMI version 1.4 supporting 1920 ×1200 @ 60Hz √ √ √ √ RJ 2.0 (2 ports) √ √ √ √ VGA (Dsub 15 pin) supporting 2048×1536 external resolution @ √ 75 Hz, hot - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 12
Bay Trail chipset models Category Product name Processors Chipset Graphics Panel Description HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC HP 250 G2 Notebook PC Intel Pentium N3520 processor (2.4-GHz, 2-MB cache, 7.5 W) Intel Pentium N3510 - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 13
15.6-in), high-definition (HD), light-emitting diode (LED), SVA AntiGlare (1366×768) display; typical brightness: 200 nits Supports 16:9 ultra wide aspect ratio Supports Supports zero power optical drive Supports no optical drive option Single digital microphone HD audio Dual speakers HP TrueVision - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 14
Ports AC Smart Pin adapter plug Headphone/microphone in combo jack HDMI version 1.4 supporting 1920 ×1200 @ 60Hz RJ-45 (Ethernet, includes link and activity lights) USB 3.0 (1 port) USB 2.0 (2 ports) VGA (Dsub 15 pin) supporting 2560×1600 external resolution @ 60 Hz, hot plug and unplug and - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 15
Serviceability Description ● FreeDOS End-user replaceable parts: ● AC adapter ● Battery ● Memory modules (2) ● Optical drive ● WLAN module Non-touch; UMA √ √ Touch; UMA √ AMD models Category Description Product name HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 16
7.0-mm Optical drive Fixed Serial ATA 9.5-mm tray load DVD+/-RW Double-Layer SuperMulti Supports zero power optical drive Supports no optical drive option Audio/video Single digital microphone HD audio Dual speakers HP TrueVision HD webcam (fixed, no tilt with activity LED, 1280×720 by 30 - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 17
√ √ External media card HP Multi-Format Digital Media Reader Support SD/SDHC/SDXC Push-Push /microphone in combo jack √ √ √ √ HDMI version 1.4 supporting 1920 ×1200 @ 60Hz √ √ √ √ RJ 2.0 (2 ports) √ √ √ √ VGA (Dsub 15 pin) supporting 2048×1536 external resolution @ √ 75 Hz, hot - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 18
battery 3-cell, 31-Whr Li-ion battery Security Kensington Security Lock Support Intel Anti-Theft Support Intel IPT OTP support Operating system Preinstalled: ● Windows 8.1 ● Ubuntu ● FreeDOS 2.0 Serviceability End-user replaceable parts: ● AC adapter ● Battery ● Memory modules (2) ● Optical - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 19
and writes to an optical disc. NOTE: For disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Support & Drivers, and then select Product Information. Optical drive eject button (select models Releases the disc - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 20
on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. 12 Chapter 2 External component identification - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 21
device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audioin (microphone). Description Reads optional memory cards that store, manage, share, or access information. To insert - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 22
regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. 14 Chapter 2 External component identification - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 23
TouchPad button (3) Right TouchPad button Description Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. Top - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 24
Lights Component (1) (2) Caps lock light Mute light (3) Wireless light Description On: Caps lock is on, which switches the keys to all capital letters. ● Amber: Computer sound is off. ● Off: Computer sound is on. On: An integrated wireless device, such as a wireless local area network (WLAN) - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 25
Button Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 26
Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys (5) num lk key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the spacebaror - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 27
the internal fan to cycle on and off during routine operation. (4) Battery release latch Releases the battery. (5) Speaker openings (2) Produce sound. (6) Service door Provides access to the wireless LAN (WLAN) module slot, the memory module slots, and the optical drive bay (select models - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 28
select Help and Support. Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel bay, or under the service door. ● Service label-Provides important information to identify your computer. When contacting support, you will probably be - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 29
Component (1) Product name (2) Serial number (3) Product number (4) Warranty period (5) Model number (select models only) Component (1) Serial number (2) Product number (3) Warranty period Labels 21 - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 30
Component (4) Model number (select models only) (5) Revision number ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 31
3 Illustrated parts catalog Computer major components Computer major components 23 - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 32
● Purple 747121-001 747122-001 747123-001 750199-001 750200-001 For use in Compaq 15 models: ● Gray ● Blue ● Purple 747124-001 750201-001 750202-001 Top cover (includes keyboard): For use in black HP 15 and Compaq 15 models: ● For use in the United States ● For use in France ● For use in Italy - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 33
Norway ● For use in the Czech Republic and Slovakia For use in white HP 15 and Compaq 15 models: ● For use in the United States ● For use in France ● Norway ● For use in the Czech Republic and Slovakia For use in red HP 15 and Compaq 15 models: ● For use in the United States ● For use in France ● - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 34
Norway ● For use in the Czech Republic and Slovakia For use in blue HP 15 and Compaq 15 models: ● For use in the United States ● For use in Greece ● use in the Netherlands ● For use in French Canada For use in purple HP 15 and Compaq 15 models: ● For use in the United States ● For use in Greece ● - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 35
use in the Netherlands ● For use in French Canada For use in gray HP 15 and Compaq 15 models: ● For use in the United States ● For use in the United French Canada ● For use in Denmark, Finland, and Norway For use in black HP 250 and HP 255 models: ● For use in the United States ● For use in the - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 36
cable) Power button board (includes cable) Fan/heat sink assembly (includes replacement thermal materials): NOTE: Bay Trail models support only a heat sink. Bay Trail models do not support a fan. For use in models with Intel processors: ● UMA graphics and HM76 chipset ● UMA graphics and HM86 chipset - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 37
Item Component ● UMA graphics, Intel HM76 chipset, Windows 8 Standard ● UMA graphics, Intel HM76 chipset, Windows 8 Professional ● Discrete graphics, Intel HM76 chipset, without Windows 8 ● Discrete graphics, Intel HM76 chipset, Windows 8 Standard ● Discrete graphics, Intel HM76 chipset, Windows 8 - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 38
11) (12) (13) (14) (15) (16) (17) (18) (19) (20) (21) Component ● Windows 8 Standard Optical drive connector RTC battery Memory module (PC3L, 12800, 1600-MHz): NOTE: Bay Trail models support rpm, 2.5-in (for use only in HP 250 models) Speakers (includes left and -Fi Adapter Service door Spare part - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 39
bezel (includes Mylar screw covers): For use with HP 15 models For use with Compaq 15 models For use with HP 250 and HP 255 models Webcam/microphone module Raw display panel (39.6-cm [15.6-in], HD, WLED, BrightView) For use in HP 15 and Compaq 15 models Spare part number 747113-001 747114-001 - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 40
microphone cable) Antennas (includes wireless antenna cables and transceivers) Display enclosure: For use in HP 15 and Compaq 15 models: ● Black ● White ● Red ● Blue ● Gray ● Purple For use in HP 250 and HP 255 models ● Black Mass storage devices Component Hard drive, SATA; does not include bracket - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 41
Kit Item (1) (2) Component Plastics Kit, includes: Service door Optical drive cover (for use in models without an optical drive) Rubber Kit Component Rubber Kit for use in HP 15 and Compaq 15 models Rubber Kit for use in HP 250 models Rubber Kit for use in HP 255 models Display rubber pieces for - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 42
use in Taiwan For use in Thailand For use in the United Kingdom and Singapore Rubber Kit For use in HP 15 and Compaq 15 models For use in HP 250 models For use in HP 255 models Screw Kit Spare part number 710413-001 710414-001 710412-001 714657-001 741427-001 490371-D01 - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 43
black, 1.83-m) 320-GB, 5400-rpm, 2.5-in SATA hard drive for use only in HP 250 models (does not include cable or bracket) 750-GB, 5400-rpm, 2.5-in SATA 35 W) Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 65-W non-PFC HP Smart AC adapter for use with computer models equipped with UMA graphics (for use in - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 44
(includes cable) Power button board (includes cable) Card reader board (includes cable) Plastics Kit (includes service door and optical drive cover (for use in models without an optical drive) Raw display panel for use in HP 15 and Compaq 15 models RTC battery 36 Chapter 3 Illustrated parts catalog - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 45
747140-071 747140-131 747140-141 747140-151 747140-161 747140-171 747140-211 747140-251 747140-261 Description Rubber Kit for use in HP 15 and Compaq 15 models Screw Kit Speakers (includes left and right speakers and cable) System board for use only in models with UMA graphics, Intel HM86 chipset - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 46
747141-FL1 Description Top cover with keyboard for use in black HP 15 and Compaq 15 models in Romania Top cover with keyboard for use in black HP 15 and Compaq 15 models in Thailand Top cover with keyboard for use in black HP 15 and Compaq 15 models in Japan Top cover with keyboard for use in black - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 47
the United Kingdom Top cover with keyboard for use in gray HP 15 and Compaq 15 models in Germany Top cover with keyboard for use in gray HP 15 and Compaq 15 models in France Top cover with keyboard for use in gray HP 15 and Compaq 15 models in Spain Top cover with keyboard for use in gray - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 48
-501 Description Top cover with keyboard for use in gray HP 15 and Compaq 15 models in Belgium Top cover with keyboard for use in gray HP 15 and Compaq 15 models in the Netherlands Top cover with keyboard for use in gray HP 15 and Compaq 15 models in Switzerland Top cover with keyboard for use in - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 49
, Finland, and Norway Top cover with keyboard for use in black HP 250 and HP 255 models in the Czech Republic and Slovakia Display bezel for use with HP 250 and HP 255 models Top cover with keyboard for use in blue HP 15 and Compaq 15 models in the United States Sequential part number listing 41 - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 50
models Top cover with keyboard for use in purple HP 15 and Compaq 15 models in French Canada Display enclosure for use on blue HP 15 and Compaq 15 models Display enclosure for use on purple HP 15 and Compaq 15 models Display assembly (39.6-cm [15.6-in] HD, anti-glare, touchscreen, for use in blue - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 51
Spare part number 753100-601 756215-001 Description System board for use only in models with UMA graphics, Celeron N2820 processor, and Windows 8 Professional (includes replacement thermal materials) Rubber Kit for use in HP 250 models Sequential part number listing 43 - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 52
44 Chapter 3 Illustrated parts catalog - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 53
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 54
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 55
12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V 55% 7,500 V 3,000 V use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 56
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 57
Component replacement procedures This chapter provides removal and replacement procedures. Make special note of each screw's size and location during removal and replacement. Battery Description 4-cell, 41-Whr, 2.8-Ah Li-ion battery 3-cell, 31-Whr, 2.8-Ah Li-ion battery Spare part number 740715- - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 58
Raw display panel for use in HP 15 and Compaq 15 models Raw display panel for use in HP 250 models and HP 255 models Display bezel for use with HP 15 models Display bezel for use with Compaq 15 models Display bezel for use with HP 250 and HP 255 models Webcam/microphone module Spare part - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 59
2. Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.5 screws (2) that secure the display bezel to the display assembly. 3. Flex the inside of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 60
c. Lift to disengage the adhesive that secures the webcam/microphone module to the display, and then remove the module (2). 52 Chapter 4 Removal and replacement procedures - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 61
6. To remove the display panel: a. Remove the six Phillips PM2.5×4.0 screws (1) that secure the display panel to the enclosure, and then rotate the display panel and hinges forward to gain access to the hinge screws (2). Component replacement procedures 53 - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 62
b. Remove the six Phillips PM2.0×3.0 screws (1) that secure the display panel to the hinges, and then rotate the display panel onto the keyboard (2). 54 Chapter 4 Removal and replacement procedures - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 63
c. On the back of the display panel, release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect (2) and remove (3) the cable. Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. Component - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 64
Description Plastics Kit Spare part number 747130-001 Before removing the service door, follow these steps: 1. Shut down the computer. If Battery on page 49). To remove the service door: 1. Remove the service door screw (1). 2. Slide the service door toward the front of the computer (2), and then - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 65
from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49). 5. Remove the service door (see Service door on page 56). To remove the optical drive: 1. Remove the Phillips PM2.5×6.5 screw (1) that secures the optical drive to the computer - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 66
6. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. 58 Chapter 4 Removal and replacement procedures - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 67
message, remove the module to restore device functionality, and then contact support. Before removing the WLAN module, follow these steps: 1. Shut down Remove the battery (see Battery on page 49). 5. Remove the service door (see Service door on page 56). To remove the WLAN module: 1. Disconnect the - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 68
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 69
Memory module NOTE: Bay Trail models support only one memory module. Description 8-GB (PC3L, 12800, 1600-MHz from the computer. 4. Remove the battery (see Battery on page 49). 5. Remove the service door (see Service door on page 56). To remove a memory module: 1. Spread the retaining tabs (1) on - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 70
the TouchPad. Description Top cover with keyboard for use in black HP 15 and Compaq 15 models: ● For use in the United States ● For use in in the Czech Republic and Slovakia Top cover with keyboard for use in white HP 15 and Compaq 15 models: ● For use in the United States ● For use in France - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 71
Canada ● For use in Denmark, Finland, and Norway ● For use in the Czech Republic and Slovakia Top cover with keyboard for use in red HP 15 and Compaq 15 models: ● For use in the United States ● For use in France ● For use in Italy ● For use in Spain ● For use in Portugal ● For - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 72
in the Czech Republic and Slovakia Top cover with keyboard for use in blue HP 15 and Compaq 15 models: ● For use in the United States ● For use in Greece For use in French Canada Top cover with keyboard for use in purple HP 15 and Compaq 15 models: ● For use in the United States ● For use in Greece - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 73
● For use in Switzerland ● For use in French Canada ● For use in Denmark, Finland, and Norway Top cover with keyboard for use in black HP 250 and HP 255 models: ● For use in the United States ● For use in the United Kingdom ● For use in Germany ● For use in France ● For use - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 74
unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: 5. Remove the service door (see Service door on page 56). NOTE: When replacing the top cover, be sure that the power button board and cable (see Power button board - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 75
2. Disconnect the following cables: (1): Power button board cable (2): Keyboard cable (3): Touchpad cable 3. Remove the 14 Phillips PM2.5×6.0 screws that secure the top cover to the computer. 4. Position the computer upright with the front toward you, and then open the computer. 5. Lift the rear - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 76
6. Remove the top cover (2). Reverse this procedure to install the top cover/keyboard. Note the antenna routing path on the bottom of the computer when reassembling the computer. 68 Chapter 4 Removal and replacement procedures - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 77
unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: 5. Remove the service door (see Service door on page 56). 6. Remove the top cover (see Top cover/keyboard on page 62). To remove the power button board: 1. Position - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 78
the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: 5. Remove the service door (see Service door on page 56). 6. Remove the top cover (see Top cover/keyboard on page 62). To remove the TouchPad button board: 1. Position - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 79
for use in red HP 15 and Compaq 15 models Display enclosure for use in gray HP 15 and Compaq 15 models Display enclosure for use in blue HP 15 and Compaq 15 models Display enclosure for use in purple HP 15 and Compaq 15 models Display enclosure for use in black HP 250 and HP 255 models Hinges (left - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 80
(see WLAN module on page 59). 6. Remove the following components: ● Service door (see Service door on page 56) ● Top cover (see Top cover/keyboard on page the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 81
5. Remove the display assembly (2). Component replacement procedures 73 - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 82
the display assembly. The Mylar screw covers are included in the Rubber Kit, spare part number 747133-001 for HP 15 and Compaq 15 models, 756215-001 for HP 250 models, and 751418-001 for HP 255 models. NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 83
c. Remove the display bezel (4). NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. 2. To remove the webcam/microphone module: a. Position the display assembly with the top edge toward you. b. Disconnect the cable (1) from the module. - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 84
c. Remove the webcam/microphone module (2). (The module is attached to the display enclosure with double-sided tape.) 76 Chapter 4 Removal and replacement procedures - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 85
3. To remove the display panel: a. Remove the six Phillips PM2.5×4.0 screws (1) that secure the display panel to the enclosure, and then rotate the display panel (2) onto the computer. NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 86
b. On the back of the display panel, release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect (2) and remove (3) the cable. c. Remove the panel from the display enclosure. 4. To remove the display hinges: a. Remove the six Phillips PM2.0×3.0 - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 87
5. To remove the wireless antenna cables and transceivers: a. Release the wireless antenna cables from the clips (1) built into the display enclosure. b. Remove the wireless antenna cables and transceivers (2). 6. To remove the display/webcam cable, release the webcam connector (1), webcam cable - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 88
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● Top cover (see Top cover/keyboard on page 62) To remove the USB board: 1. Position the computer upright - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 89
5400-rpm, 2.5-in 320-GB, 5400-rpm, 2.5-in (for use only in HP 250 models) Hard drive bracket Spare part number 676521-005 634250-005 669299-005 (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● Top cover (see Top cover/keyboard on - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 90
4. Disconnect the connector from the hard drive (4). 5. To remove the hard drive bracket, remove the four Phillips PM2.5×3.0 screws (1) that secure the bracket to the hard drive. 82 Chapter 4 Removal and replacement procedures - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 91
6. Remove the hard drive bracket from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. Component replacement procedures 83 - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 92
then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● Top cover (see Top cover/keyboard on page 62) Remove the optical drive connector: 1. Disconnect the cable from - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 93
System board NOTE: The system board spare part kit includes replacement thermal materials. NOTE: Intel models come with removable processors. AMD models come with processors soldered to the system board that cannot be removed or replaced. Description System boards for use in models with Intel - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 94
AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49). 5. Remove the following components: ● Service door (see Service door on page 56) ● Top cover (see Top cover/keyboard on page 62) 6. Disconnect the display cable from the system board (see - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 95
To remove the system board: 1. Position the computer upside down, and then disconnect the hard drive connector cable (1) from the system board. Component replacement procedures 87 - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 96
2. Position the computer upright, and then disconnect the following cables from the system board: (2): Speaker cable (3): USB board cable (4): Optical drive connector cable 3. Remove the seven Phillips PM2.5×5.0 screws (1) that secure the system board to the base enclosure. 4. Lift the plastic tape - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 97
5. Lift the side opposite of the connectors of the system board (3), and then pull the system board away from the connectors to remove it (4). Reverse this procedure to install the system board. Component replacement procedures 89 - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 98
thermal materials. NOTE: Bay Trail models support only a heat sink. Bay Trail models do not support a fan. Description Models with Intel battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● WLAN module (see WLAN module on page 59 - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 99
4. Remove the fan/heat sink assembly (3). Intel Bay Trail processor and UMA graphics Remove the fan: a. Disconnect the fan cable (1) from the system board. b. Remove the fan from the clip on the system board (2). c. Remove the fan (3). Intel processor and UMA graphics (not Bay Trail) Component - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 100
Intel processor and discrete graphics (not Bay Trail) Remove the heat sink: a. Loosen the four Phillips screws that secure the heat sink to the system board (1). b. Remove the heat sink (2) from the system board. 92 Chapter 4 Removal and replacement procedures - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 101
AMD processor and discrete graphics AMD processor and UMA graphics The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal materials are included with the fan/ heat sink assembly, - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 102
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it Intel processor and discrete graphics (not Bay Trail) 94 Chapter 4 Removal and replacement procedures - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 103
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● Thermal paste is used on the graphics subsystem chip (3) and the heat sink section (4) that services it Intel processor and UMA graphics (not Bay Trail) Component replacement procedures 95 - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 104
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it AMD processor with discrete graphics ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it 96 Chapter 4 Removal and replacement procedures - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 105
AMD processor with UMA graphics ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it Reverse this procedure to reassemble and install the fan/heat sink assembly. Processor NOTE: This section applies only to computer models equipped with an - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 106
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● WLAN module (see WLAN module on page 59) ● Top cover (see Top cover/keyboard on page 62) ● System board - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 107
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● WLAN module (see WLAN module on page 59) ● Top cover (see Top cover/keyboard on page 62) ● System board - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 108
4. Remove the power connector cable (3). Reverse this procedure to install the power connector cable. 100 Chapter 4 Removal and replacement procedures - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 109
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● WLAN module (see WLAN module on page 59) ● Top cover (see Top cover/keyboard on page 62) ● System board - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 110
4. Remove the card reader board (3). Reverse this procedure to install the card reader board. 102 Chapter 4 Removal and replacement procedures - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 111
outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● WLAN module (see WLAN module on page 59) ● Top cover (see Top cover/keyboard on page 62) ● USB board - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 112
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● WLAN module (see WLAN module on page 59) ● Top cover (see Top cover/keyboard on page 62) ● System board - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 113
To remove the RTC battery: 1. Position the system board upside down. 2. Disconnect the battery cable from the system board (1), and then lift the battery up and off the system board (2). Reverse this procedure to install the RTC battery. Component replacement procedures 105 - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 114
outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● WLAN module (see WLAN module on page 59) ● Hard drive (see Hard drive on page 81) ● Top cover (see Top - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 115
2. Remove the hard drive connector (2). Reverse this procedure to install the hard drive connector. Component replacement procedures 107 - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 116
outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49), and then remove the following components: ● Service door (see Service door on page 56) ● WLAN module (see WLAN module on page 59) ● Hard drive (see Hard drive on page 81) ● Top cover (see Top - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 117
(BIOS) and HP PC Hardware Diagnostics ( HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 118
hp support assistant, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update and compare it to the BIOS version - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 119
need to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Downloads - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 120
112 Chapter 5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8 - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 121
available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 122
Support > Maintain. 2. Follow the on-screen instructions version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. b. Follow the on-screen instructions - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 123
screen, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, press esc. Using System Diagnostics 115 - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 124
116 Chapter 6 Using Setup Utility (BIOS) and System Diagnostics in Windows 7 - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 125
to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1. Turn on the main Computer Setup screen, press esc, and then follow the on-screen instructions. NOTE: You can use either a pointing device (TouchPad, pointing stick, or - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 126
screen, and then follow the on-screen instructions. - or - Use the tab key HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 127
can also determine the BIOS version by turning on or support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 2. Follow the on-screen instructions problems that the start-up test does not detect. Using Advanced - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 128
the battery if necessary. If the battery fails the test, contact support to report the issue and purchase a replacement battery. ● System Tune Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 129
Width 37.8 cm 14.88 in Height Touch Non-touch 2.98 cm 2.81 cm 1.17 in 1.11 in Weight Touch Non-touch 2.75 kg 2.25 kg 6.17 lb 5.51 lb Input power Operating to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 130
39.6-cm (15.6-in) display specifications Active diagonal size Resolution Active area PPI Surface treatment Contrast ratio Response time 8 ms 200 nits (typical) SVA LED 1.4 (typ), 1.6 (max) 12,000 hours (0.313, 0.329) +/- 0.02 +/- 0.03 45% typical U.S. 15.6-in 122 Chapter 8 Specifications - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 131
track 1.4 ms 1.5 ms 3 ms Average (read/write) 10 ms 11 ms 13 ms Maximum 12 ms 14 ms 24 ms Logical blocks 1,938 . Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 320-GB* (9.5 mm) 7.0 mm or 9.5 mm 100.4 mm - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 132
CD-R and CD-RW DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM 1.5 cm (0.59 in) 12 cm (4.72 in) 8 cm (3.15 in) 1.2 mm (0.047 in) 0.74 μm CD < 175 ms < 285 ms Line-out, 0.7 Vrms 2 MB DVD < 230 ms < KB/sec 2,700 KB/sec 6,750 KB/sec Multiword DMA Mode < 15 seconds < 6 seconds 124 Chapter 8 Specifications - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 133
points and create backups of personal information. For more information and steps, see Help and Support. From the Start screen, type help, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 134
contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use see Help and Support. From the Start screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 135
booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 136
you press the power button. 2. Choose your keyboard layout. 3. Select Troubleshoot from the boot options menu. 4. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 137
these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 138
. 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 132. . For more information about using shadow copies to restore, see Help and Support. Creating a system restore point 1. Select Start > Control Panel > System - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 139
> System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control running utilities, or changing Windows settings. See Help and Support for more information. To restore, see Restoring specific files using - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 140
software fixes the problems. If uninstalling does not fix the problems, you can Click System Restore, and follow the on-screen instructions. Restoring specific files If files are accidentally deleted from Support for more information. Recovering the original system using HP Recovery Manager HP - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 141
press f11 while the "F11 (System Recovery)" message is displayed on the screen. 2. Click System Recovery in the HP Recovery Manager window. 3. Follow the on-screen instructions. Recovering using the recovery media 1. If possible, back up all personal files. 2. Insert the first recovery disc into - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 142
To change the boot order for a recovery flash drive: 1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window. 134 Chapter 10 Backing up, restoring, - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 143
11 a current backup. You can manually back up your information to an version. 6. Click Restore to start restoring the files, or click Cancel to cancel the operation. Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 144
HP must be manually reinstalled. Personal files must be restored from a backup. To restore the computer using the HP Tools, and then click Create HP Factory Image Restore DVD in the right pane. 3. Follow the on-screen instructions to create an image file to 11 Backup and Recovery in SUSE Linux - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 145
personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com. 1. Follow steps (a) through - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 146
optional Absolute® Software Computrace® management and tracking service was activated on the notebook PC, contact the provider to deactivate it. HP Sure platforms that device via the host processor. Start Embedded support Sure The content is managed Controller. Start to provide solely by the HP - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 147
the factory. writing data to this PC Code is updated when the memory and is available configuration system BIOS is updated. on the HP website. Writing data. Configuration data and from the silicon vendor. versions of the driver if the flash requires an upgrade. Non-volatile memory - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 148
11 Yes Stores By enrolling in HP Only a digitally signed fingerprint then select Restore defaults. c. Follow the on-screen instructions. d. Select File, save changes and exit, then is required to perform the write function. 4. In some PC systems, the Firmware Hub for System BIOS is a flash - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 149
Time Clock (RTC) CMOS memory that contains PC configuration data. 6. Does resetting the CMOS configuration memory return the PC back to factory defaults? The process of resetting and answer 1 and follow the instructions for returning the BIOS settings to factory defaults. Questions and answers 141 - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 150
142 Chapter 12 Statement of Volatility - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 151
13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 152
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 153
plug) must bear the BSMI certification mark. 7. For 127 V ac, the flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or CUL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3X0.75/1.00mm2 conductor size, with - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 154
146 Chapter 13 Power cord set requirements - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 155
remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that site at http://www.eiai.org. This section provides disassembly instructions for the display assembly. The display assembly must be disassembled - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 156
Perform the following steps: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 157
the tape (1) that secures the sides of the display panel to the display panel frame. 10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. Display 149 - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 158
12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel upright. 15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 150 Chapter 14 Recycling - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 159
17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame. 19. Disconnect the - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 160
22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight. 152 Chapter 14 Recycling - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 161
release latch 19 BIOS determining version 109, 113, 118 downloading an update 110, 114, 119 updating 109, 113, 118 Bluetooth label 22 boot order changing 133 changing HP Recovery Manager 128 bottom 22 buttons left TouchPad 15 power 17 right TouchPad 15 C cables, service considerations 45 caps lock - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 162
30 removing 106 hard drive light 11 HDMI port identifying 12 hinges illustrated 32 removing 53, 77, 78 spare part number 36 HP PC Hardware Diagnostics (UEFI) downloading 111 using 111 HP Recovery Manager 132 correcting boot problems 128 starting 127 HP Recovery media creating 125 recovery 128 - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 163
spare part number 28, 36, 70 TouchPad zone, identifying 15 transporting guidelines 47 traveling with the computer 22 U USB 2.0 ports, identifying 11 USB 3.0 port, identifying 12 USB board removing 80 spare part number 28, 36 USB legacy support 117 V vents, identifying 19 video, product description - HP 15-d100 | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook P - Page 164
W webcam identifying 14 webcam light, identifying 14 webcam/microphone cable illustrated 32 removing 53, 77, 78 spare part number 36 webcam/microphone module illustrated 31 removing 51, 75 spare part number 40 weight removing 108 Windows File History 126 restoring files 126 system restore point 125
HP 15 Notebook PC
HP 15 TouchSmart Notebook PC
Compaq 15 Notebook PC
Compaq 15 TouchSmart Notebook PC
HP 250 G2 Notebook PC
HP 255 G2 Notebook PC
Maintenance and Service Guide