HP 15-g020ca User Guide - Windows 7

HP 15-g020ca Manual

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  • HP 15-g020ca | User Guide - Windows 7 - Page 1
    User Guide
  • HP 15-g020ca | User Guide - Windows 7 - Page 2
    contained herein. First Edition: December 2013 Document Part Number: 752217-001 Product notice This guide describes features that are common to most models. Some features may not be available on your computer. This computer may require upgraded and/ or separately purchased hardware and/or a DVD
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    to do ...1 More HP resources ...2 2 Getting to 15 Using operating system controls 15 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 16 Configuring a wireless router 17 Protecting your WLAN 17 Connecting to a WLAN 17 Using Bluetooth wireless devices (select models
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    Using audio ...21 Connecting speakers ...22 Connecting headphones and microphones 22 Checking the sound ...22 Using video ...22 Connecting a VGA monitor or projector (select models only 23 Connecting an HDMI device 23 Configuring HDMI audio settings 24 Managing your audio and video files (select
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    a powered USB device 39 Inserting and removing a memory card 40 8 Maintaining your computer ...41 Improving drivers ...42 Cleaning your computer ...42 Cleaning procedures ...42 Cleaning the display (All-in-Ones or Notebooks (BIOS) and HP PC Hardware Diagnostics (UEFI 50 Starting Setup Utility (
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    using HP Recovery partition (select models only 57 Recovering using the recovery media 57 Changing the computer boot order 58 12 Specifications ...59 Input power ...59 Operating environment ...59 13 Troubleshooting and support ...60 Troubleshooting ...60 Wireless connection problems 60
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    Network status icon is not displayed 62 Audio problems ...62 Power management problems 63 Resolving a low battery level 63 Resolving level when the computer cannot exit Hibernation 63 Troubleshooting an AC adapter 63 Contacting support ...64 14 Electrostatic Discharge ...65 Index ...66 ix
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    x
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    to do with your computer, and where to find additional HP resources. Best practices To protect your smart investment, after you wireless network. See details in Connecting to a network on page 15. ● Become familiar with the computer hardware and software. Go models only) on page 23. Best practices 1
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    Setup Instructions ● Overview of computer setup and features Help and Support ● A broad range of how-to information and troubleshooting tips To access Help and Support, select Start > Help and Support. For more details, go to http://www.hp.com/ support. Safety & Comfort Guide ● Proper
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    (SSD), or a secondary hard drive. To find out what software is included on your computer, select Start > All Programs. Front Component Memory card reader Description Reads data from and writes data to memory cards such as Secure Digital (SD). Finding your hardware and software information 3
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    (1) (2) (3) USB 2.0 ports (2) Optical drive (select models only) Optical drive eject button (select models only) Description Connect an optional USB device, such as on page 38. Reads and writes (select models only) to an optical disc. Releases the disc tray. 4 Chapter 2 Getting to know your
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    and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (5) External monitor port (select models only) Connects an external VGA monitor or projector. (6) HDMI port Connects an optional video or audio device, such as a high-definition television
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    When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). Blinking white: The hard drive is being accessed. ● On: The computer is on. ● Blinking: The
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    Webcam light On: The webcam is in use. (4) Webcam Records video and captures still photographs. Some models provide access to video conferences and online chat by means of streaming video. To use the webcam, to your country or region. These notices are located in Help and Support. Display 7
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    Top TouchPad Component (1) TouchPad zone (2) Left TouchPad button (3) Right TouchPad button Description Moves the on-screen pointer and selects or activates items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 8
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    Lights Component (1) Power light (2) Caps lock light (3) Mute light (4) Wireless light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is
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    Button Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in
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    Keys Component (1) esc key (2) fn key (3) Windows key (4) Action keys (5) num lk key (6) Integrated numeric keypad Description Reveals system information when pressed in combination with the fn key. Reveals system information when pressed in combination with the esc key. Displays the
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    Bottom Component (1) Battery lock and unlock latch Description Locks and unlocks the battery into the battery bay. (2) Battery bay Holds the battery. (3) Vent Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent
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    important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support. NOTE: Your service labels will resemble one of the examples shown
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    Component (4) Model number (select models only) (5) Revision number ● Microsoft Certificate of Authenticity-Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. ● Regulatory label(s)-Provide(s) regulatory information about the computer. ●
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    ● Bluetooth device (select models only)-Creates a personal provided in Help and Support. Using the wireless and one wireless light, depending on the model. All of the wireless devices on devices are off. NOTE: On some models, the wireless light is amber when problems. Connecting to a wireless network
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    For more information, select Start > Help and Support. Using a WLAN With a WLAN device, access points that can accommodate a large number of computers and accessories and can separate connect your wireless router to the modem, and test the Internet service. NOTE: Your ISP will give you a user ID and a
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    data that is transmitted over the network. For more information, see Help and Support. Connecting to a WLAN To connect to the WLAN, follow these steps: 1. list of options is displayed, allowing you to manually search for and connect to a network or to create a new network connection. Connecting
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    as walls and floors. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications traditionally link electronic devices such as the following: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices
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    2. Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer. Connecting to a wired network 19
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    HP Webcam Internal microphone Optical drive (select models only) Description On: The webcam is video and captures still photographs. Some models allow you to video conference and chat > CyberLink YouCam. Records sound. Depending on your computer model, reads an optical disc or reads and writes to an
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    in (microphone) jack USB 3.0 port HDMI port External monitor port (select models only) Description Connect optional USB devices. NOTE: For details about different types about using the webcam, select Start > Help and Support. Using audio On your HP computer, you can play music CDs (external optical
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    -in (microphone) jack on your computer or on a docking station. To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Configuring HDMI audio settings on page 24. Before connecting speakers, lower the
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    or projector (select models only) To see Press f4 to alternate the screen image between 4 display states: ● PC Screen only: View the screen image on the computer only. ● Duplicate high-definition device according to the following instructions. To connect an HDMI device to your computer, you need
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    Press f4 to alternate the computer screen image between 4 display states: ● PC screen only: View the screen image on the computer only. ● Duplicate: changes. Configuring HDMI audio settings HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to
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    Managing your audio and video files (select models only) CyberLink PowerDVD helps you manage and edit your photo and video collections. ▲ To start CyberLink PowerDVD, select about using CyberLink PowerDVD, see the PowerDVD software Help. Managing your audio and video files (select models only) 25
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    keyboard, a TouchPad allows you to perform on-screen functions. Select models also have special action keys or hot key functions to perform routine (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 50 for instructions on opening Setup Utility (BIOS), and then follow the instructions at the bottom
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    answers to questions, and updates to your computer. Help and Support also provides automated troubleshooting tools and access to support. f2 Decreases the screen brightness incrementally as long as you about system hardware components and the system BIOS version number. Using the keyboard 27
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    Using the keypad Using the integrated numeric keypad The computer includes an integrated numeric keypad, and it also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad. For more details about the integrated numeric keypad, see Keys on
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    Use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse. Using TouchPad gestures The TouchPad supports a variety of gestures that let your fingers swipe, pinch, and rotate to manipulate items on the desktop. To use TouchPad gestures, place two
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    Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. To scroll, place two fingers slightly apart on the TouchPad, and then drag them across the TouchPad in an up, down, left, or right motion. NOTE: Scrolling speed is controlled by finger speed. Pinching/zooming Pinching
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    is important to monitor and conserve the battery charge. Your computer supports an optimal power plan to manage how your computer uses and conserves When Sleep is initiated, the screen clears, and your work is saved to memory, allowing you to resume your work faster than when you exit Hibernation.
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    a user account password or change your current user account password, click Create or change your user account password, and then follow the onscreen instructions. 5. Click Save changes. Using the power meter The power meter allows you to quickly access power settings and view the remaining battery
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    . ● High Performance. Favors performance, but may use more energy. You can also create your own power plan and customize it to suit your needs. Use HP Power Manager (select models only) or Windows Control Panel to select a power plan or to create your own plan. To start
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    2. Remove the battery (3) from the computer. To insert the battery, follow these steps: CAUTION: Do not slant the battery as you insert it. 1. Holding the battery in the middle, slide the battery (1) straight into the computer until the battery release latch locks into place. 2. Reset the battery
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    capacity To access battery information, select Start > Help and Support > Learn > Power Plans: Frequently Asked Questions. Conserving hard drive connected to a USB port. ● Stop, disable, or remove any external memory cards that you are not using. ● Before you leave your computer, initiate Sleep
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    User Guides. Replacing a user-replaceable battery Battery Check in Help and Support notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition. If the battery is possibly covered by an HP warranty, instructions
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    Shutting down the computer CAUTION: Unsaved information is lost when the computer shuts down. The Shut down command closes all open programs, including the operating system, and then turns off the display and computer. Shut down the computer under any of the following conditions: ● When you need to
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    separately), such as an optical drive or hard drive, or insert a memory card to import information directly from your phone or camera. A USB flash page 15. NOTE: For more information about required software and drivers, or to learn which computer port to use, see the manufacturer's instructions.
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    the device. 2. Click the remove hardware icon in the notification area, at the far right of the taskbar, and then follow the on-screen instructions. 3. Remove the device. Connecting a powered USB device CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure
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    the digital card. 1. Save your information and close all programs associated with the memory card. 2. Click the remove hardware icon in the notification area, at the far right of the taskbar. Then follow the on-screen instructions. 3. Pull the card out of the slot. 40 Chapter 7 Managing and sharing
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    hard drive or adding memory. It also provides information about updating your programs and drivers, instructions for cleaning your computer, of your hard drive and the number of fragmented files, Disk Defragmenter may take more than an hour to complete. HP recommends defragmenting your hard drive at
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    Disk Cleanup. 2. Follow the on-screen instructions. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest available. Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition, register to
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    can permanently damage internal components. Cleaning the display (All-in-Ones or Notebooks) Gently wipe the display using a soft, lint-free cloth moistened with an external drive. ◦ Remove all discs and all external memory, such as memory cards, from the computer. ◦ Remove any media from external
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    CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walk-through devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives. ● If you plan
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    software Firewall software Administrator password Software updates User password Security cable lock Locating your security software HP Security Assistant (select models only) provides a starting location for quick access to a collection of security software applications that are organized
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    , symbols, and numbers. ● Before you send your computer for service, back up your files, delete confidential files, and then remove all password settings. For additional information about Windows passwords, such as screen-saver passwords, select Start > Help and Support
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    Use the arrow keys to select Security, and then follow the on-screen instructions. Your changes take effect when the computer restarts. Using Internet security software be kept up to date. It is strongly recommended that you upgrade the security software trial offer or purchase the software of your
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    link in Help and Support. Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that were originally provide software updates to their products to correct security problems and improve functionality of the software. Securing your wireless
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    Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure. For more information, see Backing up, restoring, and recovering on page
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    HP PC the amount of system and extended memory. Starting Setup Utility (BIOS) To HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting
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    Sleep or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. Select Start > Help and Support > Maintain. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. At the download area, follow these steps
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    NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Software tab. 3. Enter the product name in the text box, and then click Search. 4. Select your computer model, and then
  • HP 15-g020ca | User Guide - Windows 7 - Page 63
    a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs from support through the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If
  • HP 15-g020ca | User Guide - Windows 7 - Page 64
    Creation. 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 56. . For more information about using shadow copies to restore, see Help and Support. Creating a system restore point 1. Select Start > Control Panel > System
  • HP 15-g020ca | User Guide - Windows 7 - Page 65
    a successful backup ● Number backup discs before inserting them Panel > System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control feature Help and Support for more information. Creating backups 55
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    software fixes the problems. If uninstalling does not fix the problems, you can Click System Restore, and follow the on-screen instructions. Restoring specific files If files are accidentally deleted from Support for more information. Recovering the original system using HP Recovery Manager HP
  • HP 15-g020ca | User Guide - Windows 7 - Page 67
    discs for your system from support through the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. ● The Minimized Image Recovery option is recommended for advanced users only. All hardwarerelated drivers and software are re-installed
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    Changing the computer boot order To change the boot order for recovery discs: 1. Restart the computer. 2. Press esc while the computer is restarting, and then press f9 for boot options. 3. Select Internal CD/DVD ROM Drive from the boot options window. To change the boot order for a recovery flash
  • HP 15-g020ca | User Guide - Windows 7 - Page 69
    only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within Nonoperating Metric 5°C to 35°C -20°C to 60°C 10% to 90% 5% to 95% -15 m to 3,048 m -15 m to 12,192 m U.S. 41°F to 95°F -4°F to 140°F 10% to 90% 5%
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    are included with select computer models only. If wireless networking is to a WLAN If you have a problem connecting to a WLAN, confirm that the driver for the WLAN device is not properly installed. For more information about troubleshooting WLANs, see the website links provided in Help and Support
  • HP 15-g020ca | User Guide - Windows 7 - Page 71
    right of the taskbar, right-click the icon, and then click Troubleshoot problems. Windows resets your network device and attempts to reconnect to one For a network connected to your personal wireless router, review the router user guide for instructions on setting up the same codes on both the
  • HP 15-g020ca | User Guide - Windows 7 - Page 72
    your Internet browser and go to http://www.hp.com/support. 2. Select your country or region. 3. Click the option for software and driver downloads, and then type your computer model number in the search box. 4. Press enter, and then follow the on-screen instructions. NOTE: If the WLAN device you are
  • HP 15-g020ca | User Guide - Windows 7 - Page 73
    problems Resolving a low battery level Resolving a low battery level when external power is available ● Connect an AC adapter. ● Connect an optional docking or expansion device. ● Connect an optional power adapter purchased as an accessory from HP the power button. Troubleshooting an AC adapter Test
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    .html. Here you can: ● Chat online with an HP technician. NOTE: When technical support chat is not available in a particular language, it is available in English. ● Email Support. ● Find Support worldwide telephone numbers. ● Locate an HP service center. 64 Chapter 13 Troubleshooting and support
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    to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, unplug it after being properly grounded and before removing a about static electricity or assistance with component removal or installation, contact support. 65
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    screen brightness 27 Help and Support 27 identifying 11 increase version 50 downloading an update 51 updating 50 Bluetooth device 15, 18 Bluetooth label 14 boot order changing 58 bottom 14 information 27 using 27 HP and third-party software updates, installing 48 HP Recovery Manager 56 hubs 38
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    14 Microsoft Certificate of Authenticity 14 regulatory 14 serial number 13 service 13 wireless certification 14 WLAN 14 latch battery lock 42 Disk Defragmenter 41 memory card inserting 40 removing 40 memory card reader, identifying original system 56 recovery 56 HP Recovery Manager 56 recovery discs
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    low battery level 63 power management 63 wireless connection 60 Troubleshooting and support 60 turning off the computer 37 U unresponsive system 37 15 wireless button 15 wireless certification label 14 wireless controls button 15 operating system 15 Wireless Assistant software 15 wireless light 9, 15
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