HP 15-g036ds HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G
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- HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 1
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 2
an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: March 2014 First Edition: December 2013 Document Part Number: 756246-002 Product notice This guide describes features that are common to most models. Some features may - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 4
iv Safety warning notice - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 5
...15 Display assembly subcomponents ...20 Mass storage devices ...21 Plastics Kit ...22 Rubber Kit ...22 Miscellaneous parts ...23 Sequential part number listing ...24 4 Removal and replacement procedures ...29 Preliminary replacement requirements ...29 Tools required ...29 Service considerations - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 6
...59 Speakers ...60 Heat sink assembly ...61 RTC battery ...64 Memory module ...65 Display assembly ...66 5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8 73 Starting Setup Utility (BIOS) ...73 Updating the BIOS ...73 Determining the BIOS version ...73 Downloading - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 7
8 Specifications ...85 Computer specifications ...85 39.6-cm (15.6-in) display specifications ...86 Hard drive specifications ...87 DVD the HP Recovery partition (select models only 91 Using HP Recovery media to recover 92 Changing the computer boot order 92 Removing the HP Recovery partition - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 8
Changing the computer boot order 97 11 Backup and Recovery in SUSE Linux ...99 Backing up your information ...99 Performing a system recovery ...99 12 Power cord set requirements ...101 Requirements for all countries ...101 Requirements for specific countries and regions 102 13 Recycling ...105 - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 9
name Processors Chipset Graphics Panel Memory Description HP 15 Notebook PC Compaq 15 Notebook PC AMD A6-5200 processor (2.0-GHz GB VRAM GPU power management enabled at launch Support DX11 Support dynamic switching Support HD Decode and HDMI 39.6-cm (15.6-in), high-definition (HD), light-emitting - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 10
● 320-GB, 5400-rpm, 9.5-mm or 7.0-mm Fixed, serial ATA, 9.5-mm tray load DVD+/-RW Double-Layer SuperMulti Supports zero power optical drive Single digital microphone HD audio Dual speakers HP TrueVision HD webcam (fixed, no tilt with activity LED, 1280×720 by 30 frames per second) Integrated 10/100 - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 11
External media card HP Multi-Format Digital Media Reader Support SD/SDHC/SDXC Push-Pull Insertion/Removal Ports HDMI version 1.4 supporting 1920 ×1200 Support Intel Anti-Theft Support Intel IPT OTP support Operating system Preinstalled: ● Windows 8.1 ● Ubuntu ● FreeDOS 2.0 Serviceability - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 12
Category Description ● Optical drive ● Keyboard AMD Intel 4 Chapter 1 Product description - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 13
The webcam is in use. (4) Webcam Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. To use region. To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. Display 5 - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 14
an optical disc or reads and writes to an optical disc. NOTE: For disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Support & Drivers, and then select Product Information. Optical drive eject button (select - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 15
on and off during routine operation. (5) External monitor port (select models only) Connects an external VGA monitor or projector. (6) HDMI port Environmental Notices. To access this guide in Windows 8, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 16
button (3) Right TouchPad button Description Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 8 Chapter - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 17
sound is on. On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. NOTE: On some models, the wireless light is amber when all wireless devices are off. Top 9 - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 18
Button Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 19
Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys (5) num lk key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the spacebaror - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 20
Bottom Component (1) Battery lock and unlock latch Description Locks and unlocks the battery in the battery bay. (2) Battery bay Holds the battery. (3) Vent Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 21
important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support. NOTE: Your service labels will resemble one of the examples shown - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 22
Component (4) Model number (select models only) (5) Revision number ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices and the approval markings for the countries or - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 23
3 Illustrated parts catalog Computer major components Computer major components 15 - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 24
Item (1) (2) (3) (4) (5) Component Spare part number Display assembly (39.6-cm [15.6-in] HD, anti-glare, touchscreen) NOTE: 749658-FL1 Top cover (includes touchpad) For use in HP 15 models 749639-001 For use in Compaq 15 models 749640-001 Power button board (includes cable) 749650-001 - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 25
UMA graphics: ● Without Windows 8 ● Windows 8 Standard ● Windows 8 Professional For use in models with an Intel Core i3-4010U processor and 1 GB of discrete graphics memory: ● Without Windows 8 ● Windows 8 Standard Spare part number 675794-001 690020-001 733476-001 709848-001 749649-001 754223-001 - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 26
-001. 1-GB, 5400-rpm, 2.5-in 750-GB, 5400-rpm, 2.5-in 500-GB, 5400-rpm 320-GB, 5400-rpm, 2.5-in (for use only in HP 250 models) Spare part number 759876-601 759877-001 759877-501 759877-601 760968-001 760968-501 760968-601 760969-001 760969-501 760969-601 760970-001 760970-501 - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 27
, 41-Whr, 2.8-Ah Li-ion battery 3-cell, 31-Whr, 2.8-Ah Li-ion battery Base enclosure For use in HP 15 and Compaq 15 models Optical drive (DVD+/-RW Double-Layer SuperMulti) Spare part number 753894-001 749647-001 749653-001 740715-001 746641-001 749643-001 750636-001 Computer major components 19 - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 28
wireless antenna cables and transceivers) Hinges (left and right) Raw display panel (39.6-cm [15.6-in], HD, WLED, BrightView) Display enclosure: For use in HP models For use in Compaq models Spare part number 749644-001 749645-001 749646-001 749654-001 749638-001 749655-001 750635-001 749641-001 - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 29
not include bracket): 1-GB, 5400-rpm, 2.5-in 750-GB, 5400-rpm, 2.5-in 500-GB, 5400-rpm 320-GB, 5400-rpm, 2.5-in (for use only in HP 250 models) Hard drive bracket Spare part number 750636-001 676521-001 644351-001 669299-001 634953-001 749648-001 Mass storage devices 21 - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 30
Plastics Kit Item (1) (2) Component Plastics Kit, includes: Left cover Right cover Rubber Kit Component Rubber Kit, includes: Front feet Rear feet 22 Chapter 3 Illustrated parts catalog Spare part number 749656-001 Spare part number 749652-001 - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 31
HP Smart AC adapter (for use in all countries and regions except for the People's Republic of China and India) Power cord (3-pin, black, 1.83-m): For use in models ● For use in Taiwan ● For use in Thailand Spare part number 714657-001 741427-001 490371-011 490371-021 490371-D61 490371-061 - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 32
number listing CSR flag designations: ● A = Mandatory ● B = Optional ● C = Service technician recommended ● N = Non-user replaceable Spare part number CSR flag Description 490371-001 A Power cord for use in AMD models hard drive for use only in HP 250 models (does not include cable or bracket - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 33
touchpad) 749641-001 N Display enclosure for use in HP models 749642-001 N Display enclosure for use in Compaq models 749643-001 N Base enclosure for use in HP 15 and Compaq 15 models 749644-001 N Display bezel for use with HP models 749645-001 N Display bezel for use with Compaq - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 34
number only with computer models without Windows 8 with computer models with Windows with computer models with with computer models without with computer models with Windows with computer models with with computer models without with computer models with Windows with computer models with Windows - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 35
Spare part number CSR flag Description 750636-001 A DVD+/-RW Double-Layer SuperMulti Drive 753894-001 N Fan 753895-001 N Heat sink assembly (includes replacement thermal materials): 754223-001 N System board for use only with computer models without Windows 8 and equipped with an AMD A4 - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 36
Spare part number CSR flag Description 759876-501 N System board for use in models with Windows 8 Standard with an Intel Core i3-4010U processor and 1 GB of discrete graphics memory 759876-601 N System board for use in models with Windows 8 Professional with an Intel Core i3-4010U processor - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 37
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 38
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 39
V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V 55% 7,500 V 3,000 use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 40
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 41
during removal and replacement. Battery Description 4-cell, 41-Whr, 2.8-Ah Li-ion battery 3-cell, 31-Whr, 2.8-Ah Li-ion battery Spare part number 740715-001 746641-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 42
removing the display assembly in its entirety. Description Raw display panel Display bezel for use with HP models Display bezel for use with Compaq models Webcam/microphone module Spare part number 750635-001 749644-001 749645-001 749654-001 Before removing display subcomponents while the display - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 43
3. Remove the display bezel (4). 4. To remove the webcam/microphone module: a. Position the display assembly with the top edge toward you. b. Lift to disengage the adhesive that secures the webcam/microphone module to the display, and then remove the module enough to access the cable connection on - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 44
b. Rotate the display panel onto the keyboard to gain access to the display cable connection on the back of the panel (1). c. On the back of the display panel, release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the cable (3). Reverse this - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 45
Optical drive Description DVD+/-RW Double-Layer SuperMulti Drive Spare part number 750636-001 Before removing the optical drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 46
5. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. 38 Chapter 4 Removal and replacement procedures - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 47
Keyboard for use in French Canada Keyboard for use in Denmark, Finland, and Norway Keyboard for use in the Czech Republic and Slovakia Spare part number 749658-001 749658-031 749658-041 749658-051 749658-061 749658-071 749658-131 749658-141 749658-151 749658-161 749658-171 749658-211 749658 - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 48
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 33). To remove the keyboard: 1. Position the computer upside down with the front toward you. 2. Remove the - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 49
5. Rotate the keyboard over onto the palm rest (1), and the lift the ZIF connector (2) and disconnect the keyboard cable from the system board (3). Reverse this procedure to install the keyboard. Component replacement procedures 41 - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 50
NOTE: The top cover spare part kit includes the TouchPad. Description Top cover for use in HP 15 models (includes touchpad) Top cover for use in Compaq 15 models (includes touchpad) Spare part number 749639-001 749640-001 Before removing the top cover, follow these steps: 1. Shut down the computer - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 51
4. Remove the seven Phillips PM2.5×5.0 screws that secure the top cover to the computer. 5. Position the computer upright with the front toward you. 6. Disconnect the power button board cable (1) and the touchpad button board cable (2). 7. Remove the four Phillips PM2.5×5.0 screws (3) that secure - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 52
9. Remove the top cover (2). Reverse this procedure to install the top cover. 44 Chapter 4 Removal and replacement procedures - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 53
Power button board Description Power button board (includes cable) Spare part number 749650-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 54
TouchPad button board Description TouchPad button board (includes bracket) Spare part number 749651-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 55
4. Remove the TouchPad button board and cable. Reverse this procedure to install the power button board and cable. Component replacement procedures 47 - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 56
. Description 1-GB, 5400-rpm, 2.5-in 750-GB, 5400-rpm, 2.5-in 500-GB, 5400-rpm, 2.5-in 320-GB, 5400-rpm, 2.5-in Hard drive bracket Spare part number 676521-001 644351-001 669299-001 634953-001 749648-001 Before removing the hard drive, follow these steps: 1. Shut down the computer. If you are - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 57
3. Lift the hard drive from the computer (3). 4. To remove the hard drive bracket, remove the two Phillips PM3.0×4.0 screws (1) that secure the bracket to the hard drive. 5. Remove the hard drive bracket from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 58
combo Adapter Realtek RTL8188EE 802.11bgn Wi-Fi Adapter Spare part number 675794-001 690020-001 733476-001 709848-001 CAUTION: To prevent warning message, remove the module to restore device functionality, and then contact support. Before removing the WLAN module, follow these steps: 1. Shut down - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 59
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. Component replacement procedures 51 - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 60
Fan NOTE: The fan spare part kit includes replacement thermal materials. Description Fan Spare part number 753894-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 61
4. Remove the fan from the computer (3). Reverse this procedure to install the fan. Component replacement procedures 53 - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 62
Power connector cable Description Power connector cable Spare part number 749647-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 63
graphics memory: ● Without Windows 8 ● Windows 8 Standard ● Windows 8 Professional For use in models with an Intel Core i3-4010U processor and 2 GB of discrete graphics memory: ● Without Windows 8 ● Windows 8 Standard Spare part number 754223-001 754223-501 754223-601 750634-001 750634-501 750634 - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 64
Windows 8 ● Windows 8 Standard ● Windows 8 Professional For use in models with an Intel Core i5-4210U processor and 2 GB of discrete graphics memory Windows 8 ● Windows 8 Standard ● Windows 8 Professional Spare part number 759877-601 760968-001 760968-501 760968-601 760969-001 760969-501 760969 - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 65
(4): Display cable 2. Remove the two Phillips PM2.5×5.0 screws (5) that secure the system board to the computer. 3. Lift the right side of the system board (1), and then pull the board away from the computer enough to disengage the connectors from the side of the base enclosure (2). NOTE: Be careful - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 66
5. Disconnect the USB board cable from the system board (2). Reverse this procedure to install the system board. 58 Chapter 4 Removal and replacement procedures - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 67
USB board Description USB board (includes cable) Spare part number 749649-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 68
Speakers Description Speakers (includes left and right speakers and cable) Spare part number 749653-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 69
replacement thermal materials. Description Heat sink for use in models with an AMD processor Heat sink for use in models with an Intel processor and UMA graphics Heat sink for use in models with an Intel processor and discrete graphics Spare part number 753895-001 759880-001 759881-001 NOTE: To - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 70
3. Remove the heat sink assembly (2) from the system board. Discrete graphics: UMA graphics: 62 Chapter 4 Removal and replacement procedures - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 71
● Discrete graphics: Thermal paste is used on the processor and associated heat sink area (1)(2), as well as the graphics chip and associated heat sink area (3)(4). ● UMA graphics: Thermal paste is used on the heat sink (1) and the processor (2). Reverse this procedure to reassemble and install the - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 72
RTC battery Description RTC battery Spare part number 759981-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 73
have one memory slot. Intel models have two memory slots. Description 8-GB (PC3L, 12800, 1600-MHz) 4-GB (PC3L, 12800, 1600-MHz) 2-GB (PC3L, 12800, 1600-MHz) Spare part number 693374-001 691740-001 691739-001 Before removing a memory module, follow these steps: 1. Shut down the computer. If you - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 74
for use in HP 15 models Display bezel for use in Compaq 15 models Display cable (includes display panel cable and webcam/microphone cable) Display enclosure for use in HP models Display enclosure for use in Compaq models Hinges (left and right) Webcam/microphone module Spare part number 747121-001 - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 75
3. Release the wireless antenna cables from the clips (3) built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 4. Remove the four - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 76
b. Remove the display bezel (4). NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. 2. To remove the webcam/microphone module: a. Position the display assembly with the top edge toward you. b. Disconnect the cable (1) from the module. c. - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 77
b. Rotate the display panel onto the keyboard to gain access to the display cable connection on the back of the panel (1). c. On the back of the display panel, release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the cable (3). NOTE: In this - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 78
b. Remove the display hinges (2). 5. To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips built into the display enclosure. 70 Chapter 4 Removal and replacement procedures - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 79
6. To remove the display/webcam cable, remove the cable from the clips built into the display enclosure (1), and then remove the cable from the display enclosure (2). 7. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone module, the antenna receivers, - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 80
72 Chapter 4 Removal and replacement procedures - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 81
of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 82
any device, cable, or cord. 1. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 83
NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Downloads tab. 3. Enter the product name in the text box, and then click Go. 4. Select your computer model, and - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 84
76 Chapter 5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8 - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 85
of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 86
Sleep or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. Select Start > Help and Support > Maintain. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. At the download area, follow these steps - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 87
screen, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, press esc. Using System Diagnostics 79 - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 88
80 Chapter 6 Using Setup Utility (BIOS) and System Diagnostics in Windows 7 - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 89
to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1. Turn on the main Computer Setup screen, press esc, and then follow the on-screen instructions. NOTE: You can use either a pointing device (TouchPad, pointing stick, or - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 90
screen, and then follow the on-screen instructions. - or - Use the tab key HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 91
. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. Click the option for software and driver downloads, type your computer model number in the product - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 92
the battery if necessary. If the battery fails the test, contact support to report the issue and purchase a replacement battery. ● System Tune Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 93
specifications Metric U.S. Dimensions (touch models) Depth Width Height Weight 3 cell W 5°C to 35°C -20°C to 60°C 41°F to 95°F -4°F to 140°F 10% to 90% 5% to 95% -15 m to 3,048 m -15 m to 12,192 m -50 ft to 10,000 ft -50 ft to 40,000 ft NOTE: Applicable product safety standards specify - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 94
39.6-cm (15.6-in) display specifications Active diagonal size Resolution Active area PPI Surface treatment Contrast ratio Response time Brightness 8 ms 200 nits (typical) SVA LED 1.4 (typ), 1.6 (max) 12,000 hours (0.313, 0.329) +/- 0.02 +/- 0.03 45% typical U.S. 15.6-in 86 Chapter 8 Specifications - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 95
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 320-GB* (9.5 mm) 7.0 mm or 9.5 mm 100.4 mm 69.9 mm 98.8 g SATA 300 MB/sec ATA security 3 ms 13 ms 24 - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 96
cm (0.59 in) Write: CD-R and CD-RW DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM 12 cm (4.72 in) 8 cm (3.15 in) 1.2 mm (0.047 in) 0.74 μm CD < 175 ms < 285 ms Line-out, 0.7 Vrms 2 MB DVD < 230 ms < KB/sec 2,700 KB/sec 6,750 KB/sec Multiword DMA Mode < 15 seconds < 6 seconds 88 Chapter 8 Specifications - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 97
see Help and Support. From the Start screen, type help, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 98
discs for your computer from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 99
for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 100
you press the power button. 2. Choose your keyboard layout. 3. Select Troubleshoot from the boot options menu. 4. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 101
media can be created. Handle these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required. Use DVD-R, DVD+R, DVD-R DL, DVD+R DL discs - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 102
Creation. 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 96. . For more information about using shadow copies to restore, see Help and Support. Creating a system restore point 1. Select Start > Control Panel > System - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 103
backup ● Number backup discs System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User utilities, or changing Windows settings. See Help and Support for more information. To restore, see Restoring specific files - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 104
software fixes the problems. If uninstalling does not fix the problems, you can Click System Restore, and follow the on-screen instructions. Restoring specific files If files are accidentally deleted from Support for more information. Recovering the original system using HP Recovery Manager HP - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 105
recovery will fail. Recovering using HP Recovery partition (select models only) The HP Recovery partition (select models only), allows you to restore screen. 2. Click System Recovery in the HP Recovery Manager window. 3. Follow the on-screen instructions. Recovering using the recovery media 1. If - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 106
1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window. 98 Chapter 10 Backing up, restoring, and recovering in Windows 7 - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 107
computer files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 108
HP must be manually reinstalled. Personal files must be restored from a backup. To restore the computer using the HP and then click Create HP Factory Image Restore DVD in the right pane. 3. Follow the on-screen instructions to create an image Numbers booklet. 100 Chapter 11 Backup and Recovery in - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 109
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 110
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 111
, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element. 3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 112
104 Chapter 12 Power cord set requirements - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 113
HP encourages customers to recycle used electronic hardware, HP HP Web site at http://www.hp NOTE: Materials Disposal. This HP product contains mercury in the This section provides disassembly instructions for the display assembly. chapter are general disassembly instructions. Specific details, such - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 114
2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel (3). 4. Disconnect all display panel cables (1) from the display inverter and remove the inverter - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 115
6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. 9. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 116
12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel upright. 15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 108 Chapter 13 Recycling - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 117
17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame. 19. Disconnect the - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 118
22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight. 110 Chapter 13 Recycling - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 119
boot order changing 97 changing HP Recovery Manager 92 bottom 14 buttons left TouchPad 8 power 10 right TouchPad 8 C cables, service considerations 29 caps lock light, , service considerations 29 D deleted files restoring 90, 96 display assembly illustrated 16 removing 34, 66 spare part numbers 16 - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 120
number 25 HP PC Hardware Diagnostics (UEFI) downloading 75 using 75 HP Recovery Manager 96 correcting boot problems 92 starting 91 HP Recovery media creating 89 recovery 92 HP number 13 service 13 wireless certification 14 WLAN 14 latch, battery release 12 left cover illustrated 22 legacy support, - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 121
name 1 security 3 serviceability 3 video 2 wireless 2 product name 1 product name and number, computer 13 R recovering from the recovery discs 97 recovering the original system 96 recovery 96, 99 discs 89, 92 HP Recovery Manager 91, 96 media 92 options 90 starting 91 supported discs 89 system 91 - HP 15-g036ds | HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service G - Page 122
WLAN label 14 WLAN module illustrated 17 removing 50 spare part number 24 workstation guidelines 31 WWAN antennas, identifying 5 114 Index
HP 15 Notebook PC
Compaq 15 Notebook PC
Maintenance and Service Guide