HP 15-g050ca HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma
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- HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 1
HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSmart Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: August 2014 Document Part Number: 793333-001 Product notice This guide describes features - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 4
iv Safety warning notice - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 5
23 Rubber Kit ...23 Sequential part number listing ...24 4 Removal and replacement procedures preliminary requirements 31 Tools required ...31 Service considerations ...31 Plastic parts ...31 Cables and connectors ...31 Drive handling ...32 Grounding guidelines ...32 Electrostatic discharge damage - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 6
parts 35 Component replacement procedures ...35 Battery ...35 Optical drive ...37 Keyboard ...39 6 Removal and replacement procedures for Authorized Service Provider parts 43 Component replacement procedures ...43 Display subcomponents (bezel, webcam, panel 43 Top cover ...47 Power button board - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 7
Using HP PC Hardware Diagnostics (UEFI) ...83 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 84 9 Specifications ...85 Computer specifications ...85 39.6-cm (15.6-in) display specifications ...86 Hard drive specifications ...87 DVD±RW SuperMulti DL Drive specifications ...88 10 - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 8
viii - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 9
), light-emitting diode (LED), SVA BrightView (1366×768) display, slim 3.2 mm; typical brightness: 200 nits (for eTP2 touch solution only) Touch screen, multi-touch enabled Supports LVDS 1 customer-accessible/upgradable memory module slot 1 - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 10
WLAN) options by way of wireless module One or two WLAN antennas built into display assembly Compatible with Miracast-certified devices Single antenna support Support for the following WLAN formats: ● Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter ● Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi Adapter - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 11
Category Ports Keyboard/pointing devices Power requirements Security Operating system Serviceability Description HDMI version 1.4 supporting 1920 ×1200 @ 60Hz Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video RJ-45 (Ethernet, includes link and - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 12
4 Chapter 1 Product description - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 13
obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide in Windows 8.1, from the Start screen, type support, and then select the HP - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 14
and writes to an optical disc. NOTE: For disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Support & Drivers, and then select Product Information. Optical drive eject button (select models Releases the disc - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 15
. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide in Windows 8.1, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 16
button (3) Right TouchPad button Description Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 8 Chapter - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 17
Lights Component (1) Power light (2) Caps lock light (3) Mute light (4) Wireless light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 18
Button Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 19
Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys (5) num lk key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the spacebaror - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 20
Bottom Component (1) Battery lock and unlock latch Description Locks and unlocks the battery in the battery bay. (2) Battery bay Holds the battery. (3) Vent Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 21
computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: located in the battery bay. ● Service label-Provides important information to identify your computer. When contacting support, you will probably be asked for the - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 22
Component (4) Model number (select models only) (5) Revision number ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 23
Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components 15 - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 24
Item (1) (2) (3) Component Spare part number Display assembly (39.6-cm [15.6-in] HD, anti-glare, touchscreen) NOTE: For display assembly spare part information, see Display assembly subcomponents on page 20. Keyboard For use in the United States 749658-001 For use in the United Kingdom - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 25
Item (4) (5) (6) (7) (8) Component Sparkling black HP 15 models Red HP 15 models White HP 15 models Blue HP 15 models Silver HP 15 models Gray Compaq 15 models Power button board (includes cable) Touchpad button board (includes bracket) WLAN module: Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 26
Item (9) (10) (11) (12) (13) (14) (15) (16) (17) (18) Component ● AMD E1-6010 processor and UMA graphics ● AMD A6-5200 processor and UMA graphics ● AMD A4-5000 processor in models with 2 GB of discrete graphics ● AMD A4-5000 processor and UMA graphics ● AMD E2-3800 processor and UMA graphics ● AMD - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 27
Miscellaneous parts Component HP Smart AC adapter: 65-W non-PFC EM HP Smart AC adapter (for use in the People's Republic of China and India only) AC adapter, 65-W, non-PFC, 4.5 mm 45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the People's Republic of - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 28
Display assembly subcomponents Item (1) (2) (3) (4) (5) Component Display bezel (includes Mylar screw covers): For use with HP models For use with Compaq models Display cable (includes display panel cable and webcam/microphone cable) Non-touch screen Touch screen Webcam/microphone module HD VGA - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 29
Item (6) (7) Component For use in models with a touch screen Raw display panel (39.6-cm [15.6-in], HD, WLED, BrightView) For use in HP 15 and Compaq 15 models without a touch screen For use in HP 15 models with a touch screen For use in Compaq 15 models with a touch screen Display enclosure: For - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 30
Mass storage devices Item (1) (2) Component Optical drive (DVD+/-RW Double-Layer SuperMulti) Hard drive, SATA; does not include bracket): 1-TB, 5400-rpm, 2.5-in 750-GB, 5400-rpm, 2.5-in 500-GB, 5400-rpm, 7-mm Hard drive bracket Spare part number 750636-001 778192-005 778190-005 778186-005 749648- - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 31
Plastics Kit Item (1) (2) Component Plastics Kit, includes: Left cover Right cover Rubber Kit Component Rubber Kit, includes: Front feet Rear feet Spare part number 749656-001 Spare part number 749652-001 Plastics Kit 23 - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 32
Sequential part number listing Spare part number Description 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use in Europe, the Middle East, and Africa (3-pin, black, 1.83-m) - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 33
Spare part number Description 749645-001 Display bezel for use with Compaq models 749646-001 Display cable for use in models with out a touch screen (includes display panel cable and webcam/microphone cable) 749647-001 Power connector cable 749648-001 Hard drive bracket 749649-001 USB board ( - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 34
Spare part number Description 749658-BA1 Keyboard for use in Slovenia 749658-BB1 Keyboard for use in Israel 749658-BG1 Keyboard for use in Switzerland 749658-DB1 Keyboard for use in French Canada 749658-DH1 Keyboard for use in Denmark, Finland, and Norway 749658-FL1 Keyboard for use in the - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 35
Spare part number 760155-601 760958-001 760959-001 760960-001 760961-001 760962-001 760963-001 760964-001 760965-001 760966-001 760967-001 761695-001 762728-001 762734-001 762734-501 762734-601 762735-001 762735-501 764260-001 764260-501 764260-601 764261-001 764261-501 764261-601 764262-001 764262- - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 36
Spare part number 764263-001 764263-501 764263-601 764264-001 764264-501 764264-601 764265-001 764265-501 764265-601 764266-001 764266-501 764266-601 764267-001 764267-501 764267-601 764268-001 764268-501 764268-601 764269-001 764269-501 764269-601 764876-001 764877-001 764888-001 Description - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 37
Spare part number 768276-001 774163-001 774164-001 774166-001 775079-001 775080-001 775081-001 775082-001 775083-001 775084-001 775085-001 775086-001 775087-001 775088-001 775089-001 776506-001 778186-005 778190-005 778192-005 781623-001 782948-001 782948-501 782948-601 782949-001 782949-501 782949- - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 38
30 Chapter 3 Illustrated parts catalog - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 39
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 40
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 41
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 42
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 43
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. many as 5 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. Make special note of each screw size and location during - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 44
3. Remove the battery from the computer (3). 36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 45
Optical drive Description DVD+/-RW Double-Layer SuperMulti Drive Spare part number 750636-001 Before removing the optical drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 46
5. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. 38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 47
Keyboard Description Keyboard for use in the United States Keyboard for use in the United Kingdom Keyboard for use in Germany Keyboard for use in France Keyboard for use in Italy Keyboard for use in Spain Keyboard for use in Portugal Keyboard for use in Turkey Keyboard for use in Greece Keyboard for - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 48
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35). To remove the keyboard: 1. Position the computer upside down with the front toward you. 2. Remove the - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 49
5. Rotate the keyboard over onto the palm rest (1), and the lift the ZIF connector (2) and disconnect the keyboard cable from the system board (3). Reverse this procedure to install the keyboard. Component replacement procedures 41 - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 50
42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 51
.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 13 for - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 52
to the display, and then remove the module enough to access the cable connection on the module (1). 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 53
c. Disconnect the cable (2) from the module. 5. To remove the display panel: a. Remove the four Phillips PM2.5×3.5 screws that secure the display panel to the enclosure. b. Rotate the display panel onto the keyboard to gain access to the display cable connection on the back of the panel (1). - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 54
cable (3). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 55
Top cover NOTE: The top cover spare part kit includes the TouchPad. Description Top cover for use in black licorice/textured HP 15 models (includes touchpad) Top cover for use in purple HP 15 models (includes touchpad) Top cover for use in sparkling black HP 15 models (includes touchpad) Top cover - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 56
with the front toward you. 6. Disconnect the power button board cable (1) and the touchpad button board cable (2). 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 57
7. Remove the four Phillips PM2.5×5.0 screws (3) that secure the top cover to the computer. 8. Lift the rear edge of the top cover (1) until it disengage from the base enclosure. 9. Remove the top cover (2). Reverse this procedure to install the top cover. Component replacement procedures 49 - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 58
through the hole in top cover (3). Reverse this procedure to install the power button board and cable. 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 59
TouchPad button board Description TouchPad button board (includes bracket) Spare part number 749651-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 60
4. Remove the TouchPad button board and cable. Reverse this procedure to install the power button board and cable. 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 61
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket. Description 1-TB, 5400-rpm, 2.5-in 750 GB, 5400 rpm, 2.5 in 500-GB, 5400-rpm, 7-mm Hard drive bracket Spare part number 778192-005 778190-005 778186-005 749648-001 Before removing the hard drive, follow these - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 62
hard drive bracket from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 63
in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 64
the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 65
Fan NOTE: The fan spare part kit includes replacement thermal materials. Description Fan Spare part number 753894-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 66
4. Remove the fan from the computer (3). Reverse this procedure to install the fan. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 67
Power connector cable Description Power connector cable Spare part number 749647-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 68
, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 69
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35). 5. Remove the following components: ● Keyboard (see Keyboard on page 39) ● Top cover (see Top cover on - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 70
(1). 5. Disconnect the USB board cable from the system board (2). Reverse this procedure to install the system board. 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 71
USB board Description USB board (includes cable) Spare part number 749649-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 72
installing the speakers, make sure the gaskets are installed correctly. Reverse this procedure to install the speakers. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 73
Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials. Description Heat sink for use in models with an AMD processor, UMA graphics, and 1 memory slot Heat sink for use in models with an AMD processor, discrete graphics, and 1 memory slot Heat sink for - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 74
3. Remove the heat sink assembly (2) from the system board. Discrete graphics: UMA graphics: 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 75
● Discrete graphics: Thermal paste is used on the processor and associated heat sink area (1)(2), as well as the graphics chip and associated heat sink area (3)(4). ● UMA graphics: Thermal paste is used on the heat sink (1) and the processor (2). Reverse this procedure to reassemble and install the - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 76
battery from the socket (1), and then remove the battery (2). Reverse this procedure to install the RTC battery. 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 77
Memory module Description 8-GB (PC3L, 12800, 1600-MHz) 4-GB (PC3L, 12800, 1600-MHz) 2-GB (PC3L, 12800, 1600-MHz) Spare part number 693374-005 691740-005 691739-005 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 78
-001 775085-001 775080-001 775079-001 749641-001 761695-001 775081-001 775089-001 749642-001 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 79
Description Black Compaq 15 models Gray HP 15 models Red HP 15 models White HP 15 models Blue HP 15 models Silver HP 15 models Hinges (left and right) Non-touch screen models Touch screen models Webcam/microphone module HD VGA Spare part number 760962-001 760963-001 760964-001 760965-001 760966-001 - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 80
the clips (3) built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display display enclosure. 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 81
b. Remove the display bezel (4). NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. 2. To remove the webcam/microphone module: a. Position the display assembly with the top edge toward you. b. Disconnect the cable (1) from the module. c. - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 82
display hinges: a. Remove the eight Phillips PM2.5×3.5 screws (1) that secure the display hinges to the display panel. 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 83
b. Remove the display hinges (2). 5. To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips built into the display enclosure. Component replacement procedures 75 - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 84
hardware) are transferred to the new enclosure. Reverse this procedure to reassemble and install the display assembly. 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 85
in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 86
disconnect any device, cable, or cord. 1. From the Start screen, type support, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 87
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English Click the UEFI Download link, and then select Run. Option 2: Support and Drivers pages-Provide downloads for a specific product for earlier and later - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 88
80 Chapter 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1 - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 89
to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1. Turn on the main Computer Setup screen, press esc, and then follow the on-screen instructions. NOTE: You can use either a pointing device (TouchPad, pointing stick, or - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 90
Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the tab key and the arrow keys to select File > Save Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 91
any device, cable, or cord. 1. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 92
HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English Click the UEFI Dowload link, and then select Run. Option 2: Support and Drivers pages-Provides downloads for a specific product for earlier and later versions - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 93
9 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth Width Height Weight 3 cell battery 4 cell battery Input power Operating voltage and current Temperature Operating Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude ( - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 94
39.6-cm (15.6-in) display specifications Active diagonal size Resolution Active area PPI Surface treatment Contrast ratio Response time Brightness Viewing angle Backlight Luminance uniformity @ 13 points Lifetime (1/2 luminance) Color coordinate (white) Color tolerance (White) Color tolerance (W, - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 95
°F to 140°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 87 - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 96
DVD±RW SuperMulti DL Drive specifications Applicable disc Center hole diameter Disc diameter Standard disc Mini disc Disc thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 97
system restore points and create backups of personal information. For more information and steps, see Help and Support. From the Start screen, type help, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 98
the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it Help and Support. From the Start screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 99
the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 100
f11 while the computer boots. - or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 101
a reasonably current backup. Backing up your information You should back up your computer files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, or discs. Back up your system at the following times: ● At - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 102
Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup. To : Do you want to start the System-Restore? 6. Follow the on-screen instructions. NOTE: You can also restore the computer from the partition by restarting the computer - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 103
based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com. 1. Follow - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 104
Intel® Anti-Theft Technology (AT) was activated, contact the provider to deactivate it. k. If the optional Absolute® Software Computrace® management and tracking service was activated on the notebook PC, contact the provider to deactivate it. l. Remove all power and system batteries for at least 24 - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 105
Non-volatile memory usage Non Volatile Memory Type Amount (Size) Real Time Clock (RTC) battery backed-up CMOS configuration memory (CMOS) 256 Bytes Controller (NIC) EEPROM 64 Kbytes (not customer accessible) Does this memory store customer data? No No Keyboard ROM 64 Kbytes No (not customer - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 106
Bluetooth flash 2Mbit No Yes 802.11 WLAN 4kb to 8kb No Yes EEPROM Web camera 64K bit No Yes Fingerprint 512kByte Yes Yes reader Flash third party data store contents can populated by a remote management console or local applications registered by an administrator to have access to the - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 107
the computer and press F10 when prompted near the bottom of the display. b. Select File, then select Restore defaults. c. Follow the on-screen instructions. d. Select File, save changes and exit, then press Enter. 2. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 108
100 Chapter 12 Statement of Volatility - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 109
13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 110
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 111
Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 112
104 Chapter 13 Power cord set requirements - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 113
contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiai.org. This section provides disassembly instructions for the display assembly. The display assembly must be disassembled to gain access to the backlight (1) and the liquid crystal display (LCD - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 114
2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel (3). 4. Disconnect all display panel cables (1) from the display inverter and remove the inverter - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 115
6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. 9. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 116
12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel upright. 15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 108 Chapter 14 Recycling - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 117
17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame. 19. Disconnect the - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 118
22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight. 110 Chapter 14 Recycling - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 119
77, 82 Bluetooth label 14 boot order changing HP Recovery Manager 92 bottom 14 buttons left TouchPad 8 power 10 right TouchPad 8 C cables, service considerations 31 caps lock light, identifying 9 chipset, product description 1 components bottom 12 display 5 front side 6 left side 7 right side 6 top - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 120
downloading 79, 84 using 78 HP Recovery Manager correcting boot problems 92 starting 91 HP Recovery media creating 89 recovery 92 regulatory 14 serial number 13 service 13 wireless certification 14 WLAN 14 latch, battery release 12 left cover illustrated 23 legacy support, USB 81 lights AC adapter - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 121
ports 3 power requirements 3 processor 1 product name 1 security 3 serviceability 3 video 2 wireless 2 product name 1 product name and number, computer 13 R recovery 93 discs 89, 92 HP Recovery Manager 91 media 92 options 90 starting 91 supported discs 89 system 91 USB flash drive 92 using HP - HP 15-g050ca | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 122
114 Index
HP 15 TouchSmart Notebook PC
HP 15 Notebook PC
Compaq 15 TouchSmart Notebook PC
Compaq 15 Notebook PC
Maintenance and Service Guide