HP 15-g067cl HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma
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- HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 1
HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSmart Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 2
Part Number: 793333-001 Product notice This guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available on all editions of Windows 8.1. This computer may require upgraded and/or separately purchased hardware, drivers - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 4
iv Safety warning notice - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 5
...15 Miscellaneous parts ...19 Display assembly subcomponents ...20 Mass storage devices ...22 Plastics Kit ...23 Rubber Kit ...23 Sequential part number listing ...24 4 Removal and replacement procedures preliminary requirements 31 Tools required ...31 Service considerations ...31 Plastic parts - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 6
parts 35 Component replacement procedures ...35 Battery ...35 Optical drive ...37 Keyboard ...39 6 Removal and replacement procedures for Authorized Service Provider parts 43 Component replacement RTC battery ...68 Memory module ...69 Display assembly ...70 7 Using Setup Utility (BIOS) and HP PC - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 7
the computer boot order 92 Removing the HP Recovery partition (select models only 92 11 Backup and Recovery in SUSE Linux ...93 Backing up your information ...93 Performing a system recovery ...93 12 Statement of Volatility ...95 Non-volatile memory usage ...97 Questions and answers ...99 13 - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 8
viii - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 9
1 Product description Category Product name Processors Chipset Graphics Panel Memory Description HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC AMD A8-6410 processor (2.0-GHz, 2-MB L2 cache, 1600-MHz DDR3L AMD A6-6310 processor (1.8-GHz, 2-MB - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 10
, 9.5-mm or 7.0-mm Fixed, serial ATA, 9.5-mm tray load DVD+/-RW Double-Layer SuperMulti Supports zero power optical drive Supports M-disc Supports weight saver option Single digital microphone HD audio Dual speakers HP TrueVision HD: HD camera (fixed, no tilt with activity LED, 1280×720 by 30 frames - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 11
design for use in India/China 1 meter power cord 4-cell, 41-Whr Li-ion battery 3-cell, 31-Whr Li-ion battery Kensington Security Lock Preinstalled: ● Windows 8.1 ● Windows 8.1 CPPP - China only ● Ubuntu ● FreeDOS 2.0 End-user replaceable parts: ● AC adapter ● Battery ● Optical drive ● Keyboard 3 - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 12
4 Chapter 1 Product description - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 13
local area networks (WLANs). (2) WWAN antennas (1 or 2)* (select models only) Send and receive wireless signals to communicate with wireless wide area region. To access this guide in Windows 8.1, from the Start screen, type support, and then select the HP Support Assistant app. Display 5 - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 14
disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Support & Drivers, and then select Product Information. Optical drive eject button (select models Releases the disc tray. only) 6 Chapter 2 External component - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 15
. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide in Windows 8.1, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 16
power. Component (1) TouchPad zone (2) Left TouchPad button (3) Right TouchPad button Description Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 17
. ● Amber: Computer sound is off. ● Off: Computer sound is on. On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. NOTE: On some models, the wireless light is amber when all wireless devices are off. Top 9 - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 18
5 seconds to turn off the computer. To learn more about your power settings, see your power options. In Windows 8.1, from the Start screen, type power, select Power and sleep settings, and then select Power and sleep from the list of applications. 10 Chapter 2 External component identification - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 19
from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen. Execute frequently used system functions. Alternates between the navigational and numeric functions on the integrated numeric keypad. NOTE: The keypad function that is active when - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 20
lock and unlock latch Description Locks and unlocks the battery in the battery bay. (2) Battery bay Holds the battery. (3) Vent Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 21
in the battery bay. ● Service label-Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support. NOTE: Your service labels - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 22
Component (4) Model number (select models only) (5) Revision number ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices and the approval markings for the countries or - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 23
Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components 15 - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 24
(3) Component Spare part number Display assembly (39.6-cm [15.6-in] HD, anti-glare, touchscreen) NOTE: For display assembly spare part information, see (includes touchpad) Black licorice/textured HP 15 models 749639-001 Purple HP 15 models 775088-001 16 Chapter 3 Illustrated parts catalog - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 25
) System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Without the Windows operating system xxxxxx-501: Windows 8.1 Standard xxxxxx-601: Windows 8.1 Professional For use in HP 15 and Compaq 15 models with a touch screen: ● AMD A8-6410 - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 26
, UMA graphics, and 2 memory slots RTC battery Memory module (PC3L, 12800, 1600-MHz): 8-GB 4 GB 2 GB Hard drive (SATA; does not include bracket): NOTE: The hard drive bracket is available using spare part number 749648-001. 1-TB, 5400-rpm, 2.5-inch for use in HP 15 and Compaq 15 models 750 GB, 5400 - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 27
use in the United Kingdom and Singapore Power cord (3-pin, black, 1.00-m): ● For use in Denmark ● For use in Israel Rubber Kit (includes front and rear feet) Screw Kit Case, sleeve, for use in HP 15 and Compaq 15 models Spare part number 714657-001 710412-001 741727-001 490371-011 490371-021 490371 - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 28
wireless antenna cables and transceivers) For use in models without a touch screen For use in models with a touch screen Hinges (left and right) For use in models without a touch screen 20 Chapter 3 Illustrated parts catalog Spare part number 749644-001 749645-001 749646-001 764888-001 749654 - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 29
models without a touch screen: ● Black licorice/textured HP 15 models ● Sparkling black HP 15 models ● Gray HP 15 models ● Red HP 15 models ● White HP 15 models ● Blue HP 15 models ● Silver HP 15 models ● Purple HP 15 models ● Black Compaq 15 models ● Gray Compaq 15 models Spare part number 774166 - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 30
) Hard drive, SATA; does not include bracket): 1-TB, 5400-rpm, 2.5-in 750-GB, 5400-rpm, 2.5-in 500-GB, 5400-rpm, 7-mm Hard drive bracket Spare part number 750636-001 778192-005 778190-005 778186-005 749648-001 22 Chapter 3 Illustrated - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 31
Plastics Kit Item (1) (2) Component Plastics Kit, includes: Left cover Right cover Rubber Kit Component Rubber Kit, includes: Front feet Rear feet Spare part number 749656-001 Spare part number 749652-001 Plastics Kit 23 - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 32
India) 746641-001 3-cell, 31-Whr, 2.8-Ah Li-ion battery 749638-001 Antennas for use in models without a touch screen (includes wireless antenna cables and transceivers) 749639-001 Top cover for use in black licorice/textured HP 15 models (includes touchpad) 749640-001 Top cover for use in gray - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 33
Spare part number Description 749645-001 Display bezel for use with Compaq models 749646-001 Display cable for use in models with out a touch screen (includes display panel cable and webcam/microphone cable) 749647-001 Power connector cable 749648-001 Hard drive bracket 749649-001 USB board ( - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 34
replacement thermal materials) 750635-001 Raw display panel, non-touch screen, for use in HP 15 and Compaq 15 models models with an AMD processor and UMA graphics (includes replacement thermal materials): 755530-BB1 Power cord for use in Israel (3-pin, black, 1.83-m) 759981-001 RTC battery - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 35
blue HP 15 models Display enclosure for use in silver HP 15 models Display enclosure for use in sparkling black HP 15 models Heat sink for use in models with AMD processors and discrete graphics System board with AMD A4-5000 processor and UMA graphics for use in touch screen models without Windows - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 36
screen models with Windows 8.1 Professional Raw display panel for use in Compaq 15 touch screen models Raw display panel for use in HP 15 touch screen models Display cable for use in models with a touch screen (includes display panel cable and webcam/microphone cable) 28 Chapter 3 Illustrated parts - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 37
use in red HP 15 touch screen models Display enclosure for use in white HP 15 touch screen models Display enclosure for use in blue HP 15 touch screen models Display enclosure for use in silver HP 15 touch screen models Display enclosure for use in black HP 15 touch screen models Base enclosure for - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 38
30 Chapter 3 Illustrated parts catalog - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 39
damage. Plastic parts CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 40
a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing a diskette drive or optical drive, be sure that a diskette or disc by as little as 700 V. 32 Chapter 4 Removal and replacement procedures preliminary requirements - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 41
6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V 55% touching a component or assembly. ● Store reusable ESD-sensitive parts and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 42
resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, level 1,500 V 7,500 V 5,000 V 34 Chapter 4 Removal and replacement procedures preliminary requirements - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 43
-screen instructions. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair parts successfully. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 44
3. Remove the battery from the computer (3). 36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 45
Drive Spare part number 750636-001 Before Battery on page 35). To remove the optical drive: 1. Remove the Phillips PM2.5×5.0 screw (1) that secures the optical drive to the computer. 2. Remove the optical drive (2) by sliding it out of the optical drive bay. 3. If it is necessary to replace - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 46
5. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. 38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 47
use in Denmark, Finland, and Norway Keyboard for use in the Czech Republic and Slovakia Spare part number 749658-001 749658-031 749658-041 749658-051 749658-061 749658-071 749658-131 749658-141 . 2. Disconnect all external devices connected to the computer. Component replacement procedures 39 - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 48
the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35). To remove the keyboard: 1. Position the computer upside down with the to disengage it from the computer. 40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 49
5. Rotate the keyboard over onto the palm rest (1), and the lift the ZIF connector (2) and disconnect the keyboard cable from the system board (3). Reverse this procedure to install the keyboard. Component replacement procedures 41 - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 50
42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 51
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 52
the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35). To remove the display bezel, webcam/microphone module, and raw display panel on the module (1). 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 53
to the enclosure. b. Rotate the display panel onto the keyboard to gain access to the display cable connection on the back of the panel (1). Component replacement procedures 45 - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 54
, and then disconnect the cable (3). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 55
) Top cover for use in white HP 15 models (includes touchpad) Top cover for use in blue HP 15 models (includes touchpad) Top cover for use in silver HP 15 models (includes touchpad) Top cover for use in gray Compaq 15 models (includes touchpad) Spare part number 749639-001 775088-001 768276-001 - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 56
. 5. Position the computer upright with the front toward you. 6. Disconnect the power button board cable (1) and the touchpad button board cable (2). 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 57
7. Remove the four Phillips PM2.5×5.0 screws (3) that secure the top cover to the computer. 8. Lift the rear edge of the top cover (1) until it disengage from the base enclosure. 9. Remove the top cover (2). Reverse this procedure to install the top cover. Component replacement procedures 49 - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 58
board (includes cable) Spare part number 749650-001 Before removing the outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35). 5. Remove the keyboard (see Keyboard on page 39). and replacement procedures for Authorized Service Provider parts - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 59
button board (includes bracket) Spare part number 749651-001 Before removing the TouchPad AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35). 5. Remove the keyboard (see Keyboard on page 39). top cover. Component replacement procedures 51 - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 60
4. Remove the TouchPad button board and cable. Reverse this procedure to install the power button board and cable. 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 61
2.5 in 500-GB, 5400-rpm, 7-mm Hard drive bracket Spare part number 778192-005 778190-005 778186-005 749648-001 Before removing the hard then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35). 5. Remove the keyboard (see Keyboard on replacement procedures 53 - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 62
hard drive. 5. Remove the hard drive bracket from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 63
part number 675794-005 690020-005 733476-005 709848-005 753076-005 CAUTION: To prevent an unresponsive system, replace replace the module and then receive a warning message, remove the module to restore device functionality, and then contact support . 4. Remove the battery (see Battery on page 35). - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 64
must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 65
NOTE: The fan spare part kit includes replacement thermal materials. Description Fan Spare part number 753894-001 NOTE: To the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35). 5. Remove the keyboard (see Keyboard on page 39). 6. - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 66
4. Remove the fan from the computer (3). Reverse this procedure to install the fan. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 67
Description Power connector cable Spare part number 749647-001 Before removing the outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35), and then remove the following components: ● Keyboard (see Keyboard cable. Component replacement procedures 59 - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 68
replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Without the Windows operating system xxxxxx-501: Windows 8.1 Standard xxxxxx-601: Windows 8.1 Professional For use in touch screen models and replacement procedures for Authorized Service Provider parts - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 69
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35). 5. Remove the following components: ● Keyboard (see the defective system board and installed on the replacement system board: ● Memory module (see Memory module on page 69) ● Heat sink assembly - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 70
to the speaker connector (1). 5. Disconnect the USB board cable from the system board (2). Reverse this procedure to install the system board. 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 71
board (includes cable) Spare part number 749649-001 Before removing the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35), and then remove the following components: ● Keyboard (see Keyboard USB board. Component replacement procedures 63 - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 72
right speakers and cable) Spare part number 749653-001 Before removing the and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35), and then remove the following components: ● Keyboard (see replacement procedures for Authorized Service Provider parts - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 73
part kit includes replacement thermal materials. Description Heat sink for use in models with an AMD processor, UMA graphics, and 1 memory slot Heat sink for use in models with an AMD processor, discrete graphics, and 1 memory the computer. 4. Remove the battery (see Battery on page 35), and then - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 74
3. Remove the heat sink assembly (2) from the system board. Discrete graphics: UMA graphics: 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 75
(3)(4). ● UMA graphics: Thermal paste is used on the heat sink (1) and the processor (2). Reverse this procedure to reassemble and install the heat sink assembly. Component replacement procedures 67 - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 76
RTC battery Description RTC battery Spare part number 759981-001 Before removing the RTC battery, battery from the socket (1), and then remove the battery (2). Reverse this procedure to install the RTC battery. 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 77
GB (PC3L, 12800, 1600-MHz) Spare part number 693374-005 691740-005 691739-005 Before removing a memory module, follow these steps: 1. Shut down and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35), and then remove the following components: ● Keyboard - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 78
15 models White HP 15 models Blue HP 15 models Silver HP 15 models Black Compaq 15 models Gray Compaq 15 models Display enclosure, non-touch screen models Black licorice/textured HP 15 models Sparkling black HP 15 models Gray HP 15 models Purple HP 15 models Gray Compaq 15 models Spare part number - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 79
Black Compaq 15 models Gray HP 15 models Red HP 15 models White HP 15 models Blue HP 15 models Silver HP 15 models Hinges (left and right) Non-touch screen models Touch screen models Webcam/microphone module HD VGA Spare part number Remove the battery (see Battery on page replacement procedures 71 - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 80
(3) built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to disengages from the display enclosure. 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 81
display panel to the enclosure. NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. Component replacement procedures 73 - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 82
image. 4. To remove the display hinges: a. Remove the eight Phillips PM2.5×3.5 screws (1) that secure the display hinges to the display panel. 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 83
b. Remove the display hinges (2). 5. To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips built into the display enclosure. Component replacement procedures 75 - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 84
enclosure (1), and then remove the cable from the display enclosure (2). 7. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone module, install the display assembly. 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 85
and the amount of system and extended memory. Starting Setup Utility (BIOS) To HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 86
, or disconnect any device, cable, or cord. 1. From the Start screen, type support, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 87
1. Go to http://www.hp.com. 2. Point to Support, located at the top of the page, and then click Download Drivers. 3. In the text box, enter the product name, and then click Go. - or - Click Find Now to let HP automatically detect your product. 4. Select your computer model, and then select your - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 88
80 Chapter 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1 - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 89
USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1. Turn open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions. NOTE: You can use either a pointing device ( - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 90
left corner of the screen, and then follow the on-screen instructions. - or - HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 91
. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. Click the option for software and driver downloads, type your computer model number in the product - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 92
. 1. Go to http://www.hp.com. 2. Point to Support, located at the top of the page, and then click Download Drivers. 3. In the text box, enter the product name, and then click Go. - or - Click Find Now to let HP automatically detect your product. 4. Select your computer model, and then select your - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 93
Dimensions (touch models) Depth Width Height Weight 3 cell battery 4 cell battery Input W 5°C to 35°C -20°C to 60°C 41°F to 95°F -4°F to 140°F 10% to 90% 5% to 95% -15 m to 3,048 m -15 m to 12,192 m -50 ft to 10,000 ft -50 ft to 40,000 ft NOTE: Applicable product safety standards specify - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 94
39.6-cm (15.6-in) display specifications Active diagonal size Resolution Active area PPI Surface treatment Contrast ratio cm 1600x900 (HD+) 309.399x173.952 112 Anti-glare 300:1 (typical) 8 ms 200 nits (typical) SVA LED 1.4 (typ), 1.6 (max) 12,000 hours (0.313, 0.329) +/- 0.02 +/- 0.03 45% typical - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 95
°F to 140°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 87 - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 96
DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode Startup time Stop time Read: CD-DA, CD+(E)G, CD-MIDI, CD- , DVD-RW, DVD+R, DVD+RW, DVD-RAM 1.5 cm (0.59 in) Write: CD-R and CD-RW DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM 12 cm (4.72 in) 8 cm (3.15 in) 1.2 mm (0.047 in) 0.74 - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 97
corrupted or has been replaced. HP Recovery media you create Support. From the Start screen, type help, and then select Help and Support. Creating HP Recovery media HP HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 98
discs for your computer from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 99
for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 100
Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 101
computer files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 102
HP programs and drivers that were installed at the factory. Software, drivers, and updates not installed by HP must be manually then click Create HP Factory Image Restore DVD in the right pane. 3. Follow the on-screen instructions to create an Numbers booklet. 94 Chapter 11 Backup and Recovery in - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 103
notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp to reject. If the HP notebook model number ends in a 'p' - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 104
management and tracking service was activated on the notebook PC, contact the provider to deactivate it. l. Remove all power and system batteries for at least 24 is U.S. Department of Defense (DOD) 5220.22-M approved. To run HP Disk Sanitizer, enter BIOS Setup by powering on the system and pressing - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 105
Engine Firmware (present only in models ending in a 'p' or 'w' or with Intel Centrino Pro technology) Does this memory retain data when power is removed keyboard, when the system BIOS is memory and is mouse, & updated. available on the HP battery website. Writing data management). to - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 106
this utility. Stores Bluetooth configuration and firmware. Programmed at the factory. Tools for writing data to this memory are not publicly available writing data to this memory and is made available through newer versions of the driver if the flash requires an upgrade. Stores configuration and - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 107
instructions. d. Select File, save changes and exit, then press Enter. 2. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory module? How would this data be written? The DIMM SPD memory contains information about the memory module such as size, serial number - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 108
100 Chapter 12 Statement of Volatility - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 109
13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 110
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 111
, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element. 3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 112
104 Chapter 13 Power cord set requirements - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 113
instructions. Specific details, such as screw sizes, quantities, and locations, and component shapes and sizes, can vary from one computer model to another. Perform the following steps: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Battery - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 114
2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel (3). 4. Disconnect all display panel cables (1) from the display inverter and remove the inverter - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 115
6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. 9. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 116
12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel upright. 15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 108 Chapter 14 Recycling - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 117
17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame. 19. Disconnect the - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 118
22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight. 110 Chapter 14 Recycling - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 119
part number 24 battery illustrated 18 removing 35 spare part number 24 battery bay, identifying 12 battery lock and unlock latch, identifying 12 battery release latch 12 BIOS determining version 77, 82 downloading an update 78, 83 updating 77, 82 Bluetooth label 14 boot order changing HP Recovery - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 120
39 keys action 11 esc 11 fn 11 num lk 11 Windows 11 L labels Bluetooth 14 regulatory 14 serial number 13 service 13 wireless certification 14 WLAN 14 latch, battery release 12 left cover illustrated 23 legacy support, USB 81 lights AC adapter 7 caps lock 9 hard drive 8 mute 9 power 8, 9 RJ-45 - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 121
cable slot, identifying 7 security, product description 3 serial number 13 serial number, computer 13 service considerations cables 31 connectors 31 plastic parts 31 service labels locating 13 serviceability, product description 3 slots memory card 6 security cable 7 speakers illustrated 18 removing - HP 15-g067cl | HP 15 TouchSmart Notebook PC HP 15 Notebook PC Compaq 15 TouchSma - Page 122
114 Index
HP 15 TouchSmart Notebook PC
HP 15 Notebook PC
Compaq 15 TouchSmart Notebook PC
Compaq 15 Notebook PC
Maintenance and Service Guide