HP 15-r017dx HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook
HP 15-r017dx Manual
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- HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 1
HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC Maintenance and Service Guide - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: August 2014 Document Part Number: 793335-001 Product notice This guide describes features - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 4
iv Safety warning notice - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 5
components ...15 Display assembly subcomponents ...20 Mass storage devices ...22 Plastics Kit ...23 Rubber Kit ...23 Miscellaneous parts ...24 Sequential part number listing ...25 4 Removal and replacement procedures preliminary requirements 35 Tools required ...35 Service considerations ...35 - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 6
...43 6 Removal and replacement procedures for Authorized Service Provider parts 47 Component replacement procedures ...47 Display subcomponents module ...74 Display assembly ...75 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1 83 Starting Setup Utility (BIOS) - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 7
Using HP PC Hardware Diagnostics (UEFI) ...89 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 90 9 Specifications ...91 Computer specifications ...91 39.6-cm (15.6-in) display specifications ...92 Hard drive specifications ...93 DVD±RW SuperMulti DL Drive specifications ...94 10 - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 8
viii - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 9
1 Product description Category Product name Processors Chipset Graphics Description HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC 4th generation Intel Core processors: Intel Core i5-4510U processor (2.0-GHz, 4-MB L2 cache, 1600-MHz DDR3L) - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 10
mm or 7.0-mm Fixed, serial ATA, 9.5-mm tray load DVD+/-RW Double-Layer SuperMulti Supports zero power optical drive Supports weight saver in optical drive bay Supports M-disc Single digital microphone HD audio Dual speakers HP TrueVision HD camera (fixed, no tilt with activity LED, 1280×720 by 30 - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 11
1x1 Wi-Fi Adapter ● Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter HP Multi-Format Digital Media Reader Support SD/SDHC/SDXC Push-Pull Insertion/Removal HDMI version 1.4 supporting 1920 ×1200 @ 60Hz Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 12
Category Operating system Serviceability Description Support Intel IPT OTP support Preinstalled: ● Windows 8.1 ● Windows 8.1 CPPP (China only) ● Ubuntu ● FreeDOS 2.0 End-user replaceable parts: ● AC adapter ● Battery ● Optical drive ● Keyboard 4 Chapter 1 Product description - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 13
obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide in Windows 8.1, from the Start screen, type support, and then select the HP Support Assistant app. Display 5 - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 14
and writes to an optical disc. NOTE: For disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Support & Drivers, and then select Product Information. Optical drive eject button (select models Releases the disc - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 15
. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide in Windows 8.1, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 16
button (3) Right TouchPad button Description Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 8 Chapter - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 17
Lights Component (1) Power light (2) Caps lock light (3) Mute light (4) Wireless light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 18
Button Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 19
Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys (5) num lk key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the spacebaror - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 20
Bottom Component (1) Battery lock and unlock latch Description Locks and unlocks the battery in the battery bay. (2) Battery bay Holds the battery. (3) Vent Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 21
computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: located in the battery bay. ● Service label-Provides important information to identify your computer. When contacting support, you will probably be asked for the - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 22
Component (4) Model number (select models only) (5) Revision number ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 23
Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components 15 - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 24
(1) (2) (3) Component Display assembly (39.6-cm [15.6-in] HD, anti-glare, touchscreen) NOTE: For Norway For use in the Czech Republic and Slovakia Top cover (includes touchpad) Black HP 15 models Purple HP 15 models Spare part number 749658-001 749658-031 749658-041 749658-051 749658-061 749658 - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 25
Item (4) (5) (6) (7) (8) Component Black HP 15 models Red HP 15 models White HP 15 models Blue HP 15 models Silver HP 15 models Gray Compaq 15 models Power button board (includes cable) Touchpad button board (includes bracket) WLAN module: Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 26
Item (9) (10) (11) (12) Component ● Intel Pentium N3540 processor and 1 GB of discrete graphics ● Intel Core i3-3217U processor and 2 GB of discrete graphics ● Intel Core i3-3217U processor and 1 GB of discrete graphics ● Intel Core i3-3217U processor and UMA graphics ● Intel Core i3-4005U - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 27
, 41-Whr, 2.8-Ah Li-ion battery 3-cell, 31-Whr, 2.8-Ah Li-ion battery Base enclosure For use in defeatured HP 15 and Compaq 15 models For use in full-featured HP 15 and Compaq 15 models Optical drive (DVD+/-RW Double-Layer SuperMulti) Spare part number 753894-001 749647-001 749653-001 740715-001 - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 28
Display assembly subcomponents Item (1) (2) (3) (4) (5) Component Display bezel (includes Mylar screw covers): For use with HP models For use with Compaq models Display cable (includes display panel cable and webcam/microphone cable) Non-touch screen Touch screen Webcam/microphone module HD - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 29
models: For use in black licorice/textured HP 15 models For use in sparkling black HP 15 models For use in gray HP 15 models For use in white HP 15 models For use in red HP 15 models For use in silver HP 15 models For use in blue HP 15 models For use in purple HP 15 models For use in black Compaq - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 30
Mass storage devices Item (1) (2) Component Optical drive (DVD+/-RW Double-Layer SuperMulti) Hard drive, SATA; does not include bracket): 1-TB, 5400-rpm, 2.5-inch 750-GB, 5400-rpm, 2.5-inch 500-GB, 5400-rpm, 7-mm Hard drive bracket Spare part number 750636-001 778192-005 778190-005 778186-005 - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 31
Plastics Kit Item (1) (2) Component Plastics Kit, includes: Left cover Right cover Rubber Kit Component Rubber Kit, includes: Front feet Rear feet Spare part number 749656-001 Spare part number 749652-001 Plastics Kit 23 - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 32
) 65-W, non-PFC, 4.5 mm (for use in all countries and regions except for the People's Republic of China and India) 45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the People's Republic of China and India) Power cord (3-pin, black, 1.00-m): ● For - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 33
) Display enclosure for use in black licorice/textured HP 15 models Display enclosure for use in gray Compaq 15 models Base enclosure for use in defeatured HP 15 and Compaq 15 models Display bezel for use with HP models Display bezel for use with Compaq 15 models Display cable for use in models with - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 34
Spare part number 749658-001 749658-031 749658-041 749658-051 749658-061 749658-071 749658-131 749658-141 749658-151 749658-161 749658-171 749658-211 749658-251 749658-261 749658-271 749658-281 749658-291 749658-A41 749658-AB1 749658-AD1 749658-B31 749658-BA1 749658-BB1 749658-BG1 749658-DB1 749658- - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 35
Spare part number 755530-031 755530-061 755530-081 755530-111 755530-201 755530-291 755530-AA1 755530-AB1 755530-AD1 755530-AR1 755530-BB1 755530-D61 759873-001 759873-501 759873-601 759874-001 759874-501 759874-601 759875-001 759875-501 759875-601 759876-001 759876-501 759876-601 759877-001 759877- - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 36
for use in black Compaq 15 models Display enclosure for use in gray HP 15 models Display enclosure for use in red HP 15 models Display enclosure for use in white HP 15 models Display enclosure for use in blue HP 15 models Display enclosure for use in silver HP 15 models System board with an - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 37
Spare part number 764103-001 764103-501 764103-601 764104-001 764104-501 764104-601 764105-001 764105-501 764105-601 764106-001 764106-501 764106-601 764107-001 764107-501 764107-601 764108-001 764108-501 764108-601 764109-001 764109-501 764109-601 764110-001 Description System board with Intel - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 38
for use in blue HP 15 touch screen models Display enclosure for use in silver HP 15 touch screen models Display enclosure for use in sparkling black HP 15 touch screen models For use in full-featured HP 15 and Compaq 15 models Top cover for use in purple HP 15 models (includes touchpad) Display - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 39
bracket) 1-TB, 5400-rpm, 2.5-in SATA hard drive (does not include cable or bracket) Display enclosure for use in purple HP 15 models Display enclosure for use in purple Compaq 15 models System board with Intel Core i3-4030U processor and UMA graphics memory for use in non-touch screen models without - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 40
Spare part number 779469-001 779469-501 779469-601 779470-001 779470-501 779470-601 779471-001 779471-501 779471-601 781623-001 784567-001 784567-501 784567-601 788287-001 788287-501 788287-601 788288-001 788288-501 788288-601 788289-001 788289-501 788289-601 Description System board with Intel - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 41
Spare part number 788290-001 788290-501 788290-601 788291-001 788291-501 788291-601 789106-001 789106-501 789106-601 789107-001 789107-501 789107-601 789108-001 789108-501 789108-601 Description System board with Intel Celeron N2840 processor and 1 GB of discrete graphics memory for use in non- - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 42
34 Chapter 3 Illustrated parts catalog - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 43
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 44
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 45
V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V 55% 7,500 V 3,000 use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 46
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 47
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. many as 5 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. Make special note of each screw size and location during - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 48
3. Remove the battery from the computer (3). 40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 49
Optical drive Description DVD+/-RW Double-Layer SuperMulti Drive Spare part number 750636-001 Before removing the optical drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 50
5. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. 42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 51
Keyboard Description Keyboard for use in the United States Keyboard for use in the United Kingdom Keyboard for use in Germany Keyboard for use in France Keyboard for use in Italy Keyboard for use in Spain Keyboard for use in Portugal Keyboard for use in Turkey Keyboard for use in Greece Keyboard for - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 52
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39). To remove the keyboard: 1. Position the computer upside down with the front toward you. 2. Remove the - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 53
5. Rotate the keyboard over onto the palm rest (1), and the lift the ZIF connector (2) and disconnect the keyboard cable from the system board (3). Reverse this procedure to install the keyboard. Component replacement procedures 45 - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 54
46 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 55
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions replaced, or loosened when servicing Authorized Service Provider only parts. HP 15 models Touch screen for use in Compaq 15 models Display bezel For use with HP - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 56
to the display, and then remove the module enough to access the cable connection on the module (1). 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 57
c. Disconnect the cable (2) from the module. 5. To remove the display panel: a. Remove the four Phillips PM2.5×3.5 screws that secure the display panel to the enclosure. b. Rotate the display panel onto the keyboard to gain access to the display cable connection on the back of the panel (1). - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 58
cable (3). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 59
includes the TouchPad. Description Top cover for use in black HP 15 models (includes touchpad) Top cover for use in purple HP 15 models (includes touchpad) Top cover for use in black HP 15 models (includes touchpad) Top cover for use in red HP 15 models (includes touchpad) Top cover for use in white - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 60
with the front toward you. 6. Disconnect the power button board cable (1) and the touchpad button board cable (2). 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 61
7. Remove the four Phillips PM2.5×5.0 screws (3) that secure the top cover to the computer. 8. Lift the rear edge of the top cover (1) until it disengage from the base enclosure. 9. Remove the top cover (2). Reverse this procedure to install the top cover. Component replacement procedures 53 - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 62
through the hole in top cover (3). Reverse this procedure to install the power button board and cable. 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 63
TouchPad button board Description TouchPad button board (includes bracket) Spare part number 749651-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 64
4. Remove the TouchPad button board and cable. Reverse this procedure to install the power button board and cable. 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 65
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket. Description 1-TB, 5400-rpm, 2.5-inch 750 GB, 5400 rpm, 2.5 inch 500-GB, 5400-rpm, 7-mm Hard drive bracket Spare part number 778192-005 778190-005 778186-005 749648-001 Before removing the hard drive, follow - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 66
hard drive bracket from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 67
in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 68
the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 69
Fan NOTE: The fan spare part kit includes replacement thermal materials. Description Fan Spare part number 753894-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 70
4. Remove the fan from the computer (3). Reverse this procedure to install the fan. 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 71
Power connector cable Description Power connector cable Spare part number 749647-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 72
-xxx 759873-xxx 765444-xxx 775393-xxx 775394-xxx 759875-xxx 759876-xxx 759877-xxx 779467-xxx 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 73
Description ● Intel Core i3-4030U processor and 1 GB of discrete graphics ● Intel Core i3-4030U processor and 2 GB of discrete graphics ● Intel Core i5-4210U processor and UMA graphics ● Intel Core i5-4210U processor and 1 GB of discrete graphics ● Intel Core i5-4210U processor and 2 GB of discrete - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 74
lifting the system board. 4. Flip the system board upside down to gain access to the speaker connector (1). 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 75
5. Disconnect the USB board cable from the system board (2). Reverse this procedure to install the system board. Component replacement procedures 67 - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 76
board to the base enclosure. 5. Remove the USB board (4). Reverse this procedure to install the USB board. 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 77
Speakers Description Speakers (includes left and right speakers and cable) Spare part number 749653-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 78
. 2. Loosen the screws on the heat sink (1) that secure the heat sink assembly to the system board. 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 79
3. Remove the heat sink assembly (2) from the system board. Discrete graphics: UMA graphics: Component replacement procedures 71 - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 80
the heat sink (1) and the processor (2). Reverse this procedure to reassemble and install the heat sink assembly. 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 81
RTC battery Description RTC battery Spare part number 759981-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 82
(2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 83
, touch screen models Black licorice/textured HP 15 models Sparkling black HP 15 models Blue HP 15 models Silver HP 15 models White HP 15 models Red HP 15 models Gray HP 15 models Purple HP 15 models Gray Compaq 15 models Black Compaq 15 models Purple Compaq 15 models Display enclosure, non-touch - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 84
Description Gray HP 15 models Red HP 15 models White HP 15 models Blue HP 15 models Silver HP 15 models Gray Compaq 15 models Purple HP 15 models Black Compaq 15 models Display hinges (left and routing path (2). 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 85
3. Release the wireless antenna cables from the clips (3) built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 4. Remove the four - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 86
this procedure, the display will NOT be connected to the computer, as shown in the following image. 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 87
b. Rotate the display panel onto the keyboard to gain access to the display cable connection on the back of the panel (1). c. On the back of the display panel, release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the cable (3). NOTE: In this - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 88
b. Remove the display hinges (2). 5. To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips built into the display enclosure. 80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 89
6. To remove the display/webcam cable, remove the cable from the clips built into the display enclosure (1), and then remove the cable from the display enclosure (2). 7. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone module, the antenna receivers, - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 90
82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 91
7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 92
support, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions downloaded file from your hard drive. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 93
instructions. NOTE: If you need to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC for earlier and later versions 1. Go to http://www.hp.com. 2. Point to Support, located at the top of the page, and then click - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 94
86 Chapter 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1 - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 95
to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1. Turn on the main Computer Setup screen, press esc, and then follow the on-screen instructions. NOTE: You can use either a pointing device (TouchPad, pointing stick, or - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 96
screen, and then follow the on-screen instructions. - or - Use the tab key HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 97
support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 2. Follow the on-screen instructions by the operating system or other software components. To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 98
instructions. NOTE: If you need to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC for earlier and later versions. 1. Go to http://www.hp.com. 2. Point to Support, located at the top of the page, and then click - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 99
A - 65 W 19 V dc @ 4.74 A or 19.5 V dc @ 4.62 A - 90 W 5°C to 35°C -20°C to 60°C 41°F to 95°F -4°F to 140°F 10% to 90% 5% to 95% -15 m to 3,048 m -15 m to 12,192 m -50 ft to 10,000 ft -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 100
39.6-cm (15.6-in) display specifications Active diagonal size Resolution Active area PPI Surface treatment Contrast ratio Response time Brightness 8 ms 200 nits (typical) SVA LED 1.4 (typ), 1.6 (max) 12,000 hours (0.313, 0.329) +/- 0.02 +/- 0.03 45% typical U.S. 15.6-in 92 Chapter 9 Specifications - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 101
°F to 140°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 93 - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 102
cm (0.59 in) Write: CD-R and CD-RW DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM 12 cm (4.72 in) 8 cm (3.15 in) 1.2 mm (0.047 in) 0.74 μm CD < 175 ms < 285 ms Line-out, 0.7 Vrms 2 MB DVD < 230 ms < KB/sec 2,700 KB/sec 6,750 KB/sec Multiword DMA Mode < 15 seconds < 6 seconds 94 Chapter 9 Specifications - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 103
points and create backups of personal information. For more information and steps, see Help and Support. From the Start screen, type help, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 104
contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use see Help and Support. From the Start screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 105
booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 106
- or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 107
computer files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 108
installed by HP must be manually reinstalled. Personal files must be restored from a backup. To restore the computer using the HP Factory Image , click Tools, and then click Create HP Factory Image Restore DVD in the right pane. 3. Follow the on-screen instructions to create an image file to burn - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 109
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 110
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 111
plug) must bear the BSMI certification mark. 7. For 127 V ac, the flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or CUL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3X0.75/1.00mm2 conductor size, with - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 112
104 Chapter 12 Power cord set requirements - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 113
remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that site at http://www.eiai.org. This section provides disassembly instructions for the display assembly. The display assembly must be disassembled - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 114
2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel (3). 4. Disconnect all display panel cables (1) from the display inverter and remove the inverter - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 115
6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. 9. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 116
12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel upright. 15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 108 Chapter 13 Recycling - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 117
17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame. 19. Disconnect the - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 118
22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight. 110 Chapter 13 Recycling - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 119
14 boot order changing HP Recovery Manager 98 bottom 14 buttons left TouchPad 8 power 10 right TouchPad 8 C cables, service considerations 35 caps lock 15 Computer Setup navigating and selecting 87 restoring factory settings 88 computer specifications 91 connector, power 7 connectors, service - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 120
HP PC Hardware Diagnostics (UEFI) downloading 85, 90 using 84 HP Recovery Manager correcting boot problems 98 starting 97 HP Recovery media creating 95 recovery 98 HP number 13 service 13 wireless certification 14 WLAN 14 latch, battery release 12 left cover illustrated 23 legacy support, USB 87 - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 121
3 processors 1 product name 1 security 3 serviceability 4 video 2 wireless 3 product name 1 product name and number, computer 13 R recovery 99 discs 95, 98 HP Recovery Manager 97 media 98 options 96 starting 97 supported discs 95 system 97 USB flash drive 98 using HP Recovery media 96 recovery media - HP 15-r017dx | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 122
114 Index
HP 15 Notebook PC
HP 15 TouchSmart Notebook PC
Compaq 15 Notebook PC
Compaq 15 TouchSmart Notebook PC
Maintenance and Service Guide