HP 15-r021nr HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook
HP 15-r021nr Manual
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- HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 1
HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC Maintenance and Service Guide - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 2
-001 Product notice This guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available on all editions of Windows 8.1. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 3
obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 4
iv Safety warning notice - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 5
...15 Computer major components ...15 Display assembly subcomponents ...20 Mass storage devices ...22 Plastics Kit ...23 Rubber Kit ...23 Miscellaneous parts ...24 Sequential part number listing ...25 4 Removal and replacement procedures preliminary requirements 35 Tools required ...35 Service - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 6
...39 Battery ...39 Optical drive ...41 Keyboard ...43 6 Removal and replacement procedures for Authorized Service Provider parts 47 Component replacement procedures ...47 Display subcomponents (bezel, webcam, panel 47 Top cover ...51 Power button board ...54 TouchPad button board ...55 Hard drive - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 7
Using HP PC Hardware Diagnostics (UEFI) ...89 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 90 9 Specifications ...91 Computer specifications ...91 39.6-cm (15.6-in) display specifications ...92 Hard drive specifications ...93 DVD±RW SuperMulti DL Drive specifications ...94 10 - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 8
viii - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 9
1 Product description Category Product name Processors Chipset Graphics Description HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC 4th generation Intel Core processors: Intel Core i5-4510U processor (2.0-GHz, 4-MB L2 cache, 1600-MHz DDR3L) - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 10
(15.6-in), high-definition (HD), light-emitting diode (LED), SVA BrightView (1366×768) display, slim 3.2 mm; typical brightness: 200 nits (for touch solution only) Touch screen, multi-touch enabled Supports LVDS 1 or 2 customer-accessible/upgradable memory module slots (depending on model) 2 slots - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 11
1x1 Wi-Fi Adapter ● Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter HP Multi-Format Digital Media Reader Support SD/SDHC/SDXC Push-Pull Insertion/Removal HDMI version 1.4 supporting 1920 ×1200 @ 60Hz Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 12
Category Operating system Serviceability Description Support Intel IPT OTP support Preinstalled: ● Windows 8.1 ● Windows 8.1 CPPP (China only) ● Ubuntu ● FreeDOS 2.0 End-user replaceable parts: ● AC adapter ● Battery ● Optical drive ● Keyboard 4 Chapter 1 Product description - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 13
local area networks (WLANs). (2) WWAN antennas (1 or 2)* (select models only) Send and receive wireless signals to communicate with wireless wide area region. To access this guide in Windows 8.1, from the Start screen, type support, and then select the HP Support Assistant app. Display 5 - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 14
disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Support & Drivers, and then select Product Information. Optical drive eject button (select models Releases the disc tray. only) 6 Chapter 2 External component - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 15
headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide in Windows 8.1, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 16
supports both audio-out (headphone) and audioin (microphone). Blinking white: The hard drive is being accessed. ● On: The computer is on. ● Blinking: The computer Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 17
computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer keys to all capital letters. ● Amber: Computer sound is off. ● Off: Computer sound is on. On: An integrated wireless - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 18
are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options. In Windows 8.1, from the Start screen, type power, select Power and sleep settings, and then select Power and sleep from the list of - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 19
Pressing the Windows key again will return you to the previous screen. Execute frequently used system functions. Alternates between the navigational and NOTE: The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on. When num lk has been - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 20
lock and unlock latch Description Locks and unlocks the battery in the battery bay. (2) Battery bay Holds the battery. (3) Vent Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 21
need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located in one of 2 places depending on your computer model: Affixed to the bottom of the computer, or located in the battery bay. ● Service label-Provides - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 22
Component (4) Model number (select models only) (5) Revision number ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 23
Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components 15 - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 24
[15.6-in] HD, anti-glare, touchscreen) NOTE: For display assembly spare part information, see Display assembly subcomponents on page 20. Keyboard For Czech Republic and Slovakia Top cover (includes touchpad) Black HP 15 models Purple HP 15 models Spare part number 749658-001 749658-031 749658-041 - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 25
HP 15 models Red HP 15 models White HP 15 models Blue HP 15 models Silver HP 15 models Gray Compaq 15 models (includes cable) System board (includes replacement thermal materials): All system boards use N3540 processor and UMA graphics Non-touch screen models: ● Intel Celeron N2805 processor and UMA - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 26
graphics Heat sink assembly (includes replacement thermal materials): For use in models with UMA graphics and the models with Intel i3-3217U processors and UMA graphics RTC battery Memory module (PC3L, 12800, 1600-MHz): 8 GB 4 GB 2 GB Hard drive (SATA; does not include bracket): NOTE: The hard drive - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 27
includes left and right speakers and cable) Battery: 4-cell, 41-Whr, 2.8-Ah Li-ion battery 3-cell, 31-Whr, 2.8-Ah Li-ion battery Base enclosure For use in defeatured HP 15 and Compaq 15 models For use in full-featured HP 15 and Compaq 15 models Optical drive (DVD+/-RW Double-Layer SuperMulti) Spare - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 28
Component Display bezel (includes Mylar screw covers): For use with HP models For use with Compaq models Display cable (includes display panel cable and webcam/microphone cable) Non-touch screen Touch screen Webcam/microphone module HD VGA Antennas (includes wireless antenna cables and transceivers - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 29
15 models Non-touch screen models: For use in black licorice/textured HP 15 models For use in sparkling black HP 15 models For use in gray HP 15 models For use in red HP 15 models For use in white HP 15 models For use in blue HP 15 models For use in silver HP 15 models For use in purple HP 15 models - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 30
Mass storage devices Item (1) (2) Component Optical drive (DVD+/-RW Double-Layer SuperMulti) Hard drive, SATA; does not include bracket): 1-TB, 5400-rpm, 2.5-inch 750-GB, 5400-rpm, 2.5-inch 500-GB, 5400-rpm, 7-mm Hard drive bracket Spare part number 750636-001 778192-005 778190-005 778186-005 - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 31
Plastics Kit Item (1) (2) Component Plastics Kit, includes: Left cover Right cover Rubber Kit Component Rubber Kit, includes: Front feet Rear feet Spare part number 749656-001 Spare part number 749652-001 Plastics Kit 23 - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 32
) 65-W, non-PFC, 4.5 mm (for use in all countries and regions except for the People's Republic of China and India) 45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the People's Republic of China and India) Power cord (3-pin, black, 1.00-m): ● For - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 33
for use in defeatured HP 15 and Compaq 15 models Display bezel for use with HP models Display bezel for use with Compaq 15 models Display cable for use in models with out a touch screen (includes display panel cable and webcam/microphone cable) Power connector cable Hard drive bracket USB board - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 34
use in Israel Keyboard for use in Switzerland Keyboard for use in French Canada Keyboard for use in Denmark, Finland, and Norway Keyboard for use in the Czech Republic and Slovakia Raw display panel, non-touch screen for use in all models DVD+/-RW Double-Layer SuperMulti Drive Realtek RT8723BE 802 - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 35
board with an Intel Core i3-4010U processor and UMA graphics for use in models with Windows 8.1 Professional System board with an Intel Core i3-4010U processor and 1 GB of discrete graphics memory for use in models without Windows 8.1 System board with an Intel Core i3-4010U processor and 1 GB of - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 36
, i5-4210U, i3-4005U RTC battery Top cover for use in red HP 15 models (includes touchpad) Top cover for use in white HP 15 models (includes touchpad) Top cover for use in blue HP 15 models (includes touchpad) Top cover for use in silver HP 15 models (includes touchpad) Display enclosure for use - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 37
System board with Intel Core i3-4010U processor and UMA graphics memory for use in touch screen models without Windows 8.1 System board with Intel Core i3-4010U processor and UMA graphics memory for use in touch screen models with Windows 8.1 Standard System board with Intel Core i3-4010U processor - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 38
3217U processor and UMA graphics memory for use in touch screen models with Windows 8.1 Professional Raw display panel for use in Compaq 15 touch screen models Raw display panel for use in HP 15 touch screen models Display cable for use in models with a touch screen (includes display panel cable and - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 39
-rpm, 2.5-in SATA hard drive (does not include cable or bracket) Display enclosure for use in purple HP 15 models Display enclosure for use in purple Compaq 15 models System board with Intel Core i3-4030U processor and UMA graphics memory for use in non-touch screen models without Windows 8.1 System - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 40
System board with Intel Core i3-4030U processor and UMA graphics memory for use in touch screen models without Windows 8.1 System board with Intel Core i3-4030U processor and UMA graphics memory for use in touch screen models with Windows 8.1 Standard System board with Intel Core i3-4030U processor - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 41
Intel Core i5-4210U processor and 1 GB of discrete graphics memory for use in non-touch screen models without Windows 8.1 System board with Intel Core i5-4210U processor and 1 GB of discrete graphics memory for use in non-touch screen models with Windows 8.1 Standard System board with Intel Core i5 - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 42
34 Chapter 3 Illustrated parts catalog - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 43
tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 44
computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer Chapter 4 Removal and replacement procedures preliminary requirements - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 45
Removing DIPS from vinyl tray Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15 Use conductive field service tools, such as - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 46
one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive protection level 1,500 V 7,500 V 5,000 V 38 Chapter 4 Removal and replacement procedures preliminary requirements - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 47
when servicing Customer SelfRepair parts. Make special note of each screw size and location during removal and replacement. Battery Description 4-cell, 41-Whr, 2.8-Ah Li-ion battery 3-cell, 31-Whr, 2.8-Ah Li-ion battery Spare part number 740715-001 746641-001 Before disassembling the computer - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 48
3. Remove the battery from the computer (3). 40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 49
from the computer. 4. Remove the battery (see Battery on page 39). To remove the optical drive: 1. Remove the Phillips PM2.5×5.0 screw (1) that secures the optical drive to the computer. 2. Remove the optical drive (2) by sliding it out of the optical drive bay. 3. If it is necessary to replace the - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 50
5. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. 42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 51
Before removing the keyboard, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. Component replacement - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 52
AC adapter from the computer. 4. Remove the battery (see Battery on page 39). To remove the keyboard: 1. Position the computer upside down with the front toward you. 2. Remove the two Phillips PM2.5×5.0 screws that secure the keyboard to the computer. 3. Position the computer upright with the front - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 53
5. Rotate the keyboard over onto the palm rest (1), and the lift the ZIF connector (2) and disconnect the keyboard cable from the system board (3). Reverse this procedure to install the keyboard. Component replacement procedures 45 - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 54
46 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 55
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 56
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39). To remove the display bezel, webcam/microphone module, and raw display panel: 1. Position the computer upright with the front toward you, and then open it. 2. Flex the inside - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 57
from the module. 5. To remove the display panel: a. Remove the four Phillips PM2.5×3.5 screws that secure the display panel to the enclosure. b. Rotate the display panel onto the keyboard to gain access to the display cable connection on the back of the panel (1). Component replacement procedures 49 - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 58
display panel, and then disconnect the cable (3). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 59
use in blue HP 15 models (includes touchpad) Top cover for use in silver HP 15 models (includes touchpad) Top cover for use in gray Compaq 15 models (includes touchpad) Spare part number 749639-001 775088-001 768276-001 760958-001 760959-001 760960-001 760961-001 749640-001 Before removing the top - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 60
drive bay (4). 4. Remove the seven Phillips PM2.5×5.0 screws that secure the top cover to the computer. 5. Position the computer upright with the front toward you. 6. Disconnect the power button board cable (1) and the touchpad button board cable (2). 52 Chapter 6 Removal and replacement procedures - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 61
7. Remove the four Phillips PM2.5×5.0 screws (3) that secure the top cover to the computer. 8. Lift the rear edge of the top cover (1) until it disengage from the base enclosure. 9. Remove the top cover (2). Reverse this procedure to install the top cover. Component replacement procedures 53 - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 62
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39). 5. Remove the keyboard (see Keyboard on page 43). 6. Remove the top cover (see Top cover on page 51). To remove the power button board: 1. Position the top cover upside down - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 63
the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39). 5. Remove the keyboard (see Keyboard on page 43). 6. Remove the top cover (see Top cover on page 51). To remove the TouchPad button board: 1. Position the top cover upside down with - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 64
4. Remove the TouchPad button board and cable. Reverse this procedure to install the power button board and cable. 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 65
outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39). 5. Remove the keyboard (see Keyboard on page 43). 6. Remove the top cover (see Top cover on page 51). To remove the hard drive: 1. Remove the two Phillips PM2.5×5.0 screws (1) that secure the - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 66
drive bracket, remove the two Phillips PM3.0×4.0 screws (1) that secure the bracket to the hard drive. 5. Remove the hard drive bracket from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. 58 Chapter 6 Removal and replacement procedures for Authorized Service - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 67
from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39). 5. Remove the keyboard (see Keyboard on page 43). 6. Remove the top cover (see Top cover on page 51). To remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 68
protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 69
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39). 5. Remove the keyboard (see Keyboard on page 43). 6. Remove the top cover (see Top cover on page 51). To remove the fan: 1. Position the computer upright and open it. 2. Disconnect the fan cable - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 70
4. Remove the fan from the computer (3). Reverse this procedure to install the fan. 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 71
unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39), and then remove the following components: ● Keyboard (see Keyboard on page 43) ● Top cover (see Top cover on page 51) ● Display (see Display assembly on - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 72
graphics ● Intel Pentium N3540 processor and UMA graphics System board in non-touch screen models with the following processors: ● Intel Celeron N2805 processor and UMA graphics ● Intel 759877-xxx 779467-xxx 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 73
from the computer. 4. Remove the battery (see Battery on page 39). 5. Remove the following components: ● Keyboard (see Keyboard on page 43) ● Top cover (see Top cover on page 51) ● WLAN module (see WLAN module on page 59) ● Hard drive (see Hard drive on page 57) NOTE: When replacing the system - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 74
Remove the two Phillips PM2.5×5.0 screws (5) that secure the system board to the computer. 3. Lift the right side of the system board (1), and then pull the board away from the computer to the speaker connector (1). 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 75
5. Disconnect the USB board cable from the system board (2). Reverse this procedure to install the system board. Component replacement procedures 67 - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 76
the computer. 4. Remove the battery (see Battery on page 39), and then remove the following components: ● Keyboard (see Keyboard on page 43) ● Top cover (see Top cover on page 51) ● WLAN module (see WLAN module on page 59) ● System board (see System board on page 64) ● Hard drive (see Hard drive on - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 77
the AC adapter from the computer. 4. Remove the battery (see Battery on page 39), and then remove the following components: ● Keyboard (see Keyboard on page 43) ● Top cover (see Top cover on page 51) ● WLAN module (see WLAN module on page 59) ● Hard drive (see Hard drive on page 57) ● System board - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 78
unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39), and then remove the following components: ● Keyboard (see Keyboard on page 43) ● Top cover (see Top cover on page 51) ● WLAN module (see WLAN module - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 79
3. Remove the heat sink assembly (2) from the system board. Discrete graphics: UMA graphics: Component replacement procedures 71 - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 80
graphics: Thermal paste is used on the heat sink (1) and the processor (2). Reverse this procedure to reassemble and install the heat sink assembly. 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 81
unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39), and then remove the following components: ● Keyboard (see Keyboard on page 43) ● Top cover (see Top cover on page 51) ● WLAN module (see WLAN module - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 82
the memory module slot to release the memory module. (The memory module tilts up.) 2. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 83
not require that you remove the entire display assembly from the computer. Description Raw display panel Non-touch screen for use in all models Touch screen for use in HP 15 models Touch screen for use in Compaq 15 models Antennas For use in models without a touch screen (includes wireless antenna - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 84
Description Gray HP 15 models Red HP 15 models White HP 15 models Blue HP 15 models Silver HP 15 models Gray Compaq 15 models Purple HP 15 models Black Compaq 15 models Display hinges (left and right) Models without a touch screen Models with a touch screen Webcam/microphone module HD VGA Spare - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 85
Phillips PM2.5×3.5 screw (2) (on the right hinge) that secures the display assembly to the computer. 5. Remove the display assembly (3). If it is necessary to replace any of the display assembly subcomponents: 1. To remove the display bezel: a. Flex the inside of the top edge (1), the left and right - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 86
remove the display panel: a. Remove the four Phillips PM2.5×3.5 screws that secure the display panel to the enclosure. NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. 78 Chapter 6 Removal and replacement procedures for Authorized Service - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 87
b. Rotate the display panel onto the keyboard to gain access to the display cable connection on the back procedure, the display will NOT be connected to the computer, as shown in the following image. 4. To remove the display hinges: a. Remove the eight Phillips PM2.5×3.5 screws (1) that secure the - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 88
b. Remove the display hinges (2). 5. To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips built into the display enclosure. 80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 89
the cable from the clips built into the display enclosure (1), and then remove the cable from the display enclosure (2). 7. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone module, the antenna receivers, and all associated cables and hardware) are - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 90
82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 91
and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. Starting Setup Utility (BIOS) To start Setup - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 92
. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 93
) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 85. b. Hard drive c. BIOS 2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 94
86 Chapter 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1 - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 95
and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 96
the on-screen instructions. - or - Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 97
. 7. Follow the installation instructions as provided with the downloaded BIOS software package. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 98
(UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 90. b. BIOS 2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 99
Computer specifications Metric U.S. Dimensions (touch models) Depth Width Height Weight 3 cell battery 4 cell battery 35°C -20°C to 60°C 41°F to 95°F -4°F to 140°F 10% to 90% 5% to 95% -15 m to 3,048 m -15 m to 12,192 m -50 ft to 10,000 ft -50 ft to 40,000 ft NOTE: Applicable product safety - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 100
39.6-cm (15.6-in) display specifications Active diagonal size Resolution Active area PPI Surface treatment Contrast ratio Response time Brightness 8 ms 200 nits (typical) SVA LED 1.4 (typ), 1.6 (max) 12,000 hours (0.313, 0.329) +/- 0.02 +/- 0.03 45% typical U.S. 15.6-in 92 Chapter 9 Specifications - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 101
5400 rpm 5400 rpm Operating temperature 0°C to 60°C (32°F to 140°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 93 - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 102
DVD±RW SuperMulti DL Drive specifications Applicable disc Center hole diameter Disc diameter DVD-10, DVD-18), DVDR, DVD-RW, DVD+R, DVD+RW, DVD-RAM 1.5 cm (0.59 in) Write: CD-R and CD-RW DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM 12 cm (4.72 in) 8 cm (3.15 in) 1.2 mm (0.047 in) 0.74 μm CD < 175 ms - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 103
Start screen, type help, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 104
can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 105
to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page 97. ● If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 106
want to boot from. 4. Follow the on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you can no longer use the - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 107
repair or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive. You can also restore the computer to its factory condition from the HP dedicated recovery partition on the hard drive. Backing up your - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 108
hard drive. All files you have created and any software installed on the computer are permanently removed. The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory. Software, drivers, and updates not installed by HP must be manually - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 109
to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the must meet the requirements of the country or region where the computer is used. Requirements for all countries The following requirements are applicable - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 110
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 111
plug) must bear the BSMI certification mark. 7. For 127 V ac, the flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or CUL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3X0.75/1.00mm2 conductor size, with - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 112
104 Chapter 12 Power cord set requirements - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 113
The procedures provided in this chapter are general disassembly instructions. Specific details, such as screw sizes, quantities, and locations, and component shapes and sizes, can vary from one computer model to another. Perform the following steps: 1. Remove all screw covers (1) and screws (2) that - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 114
of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel (3). 4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 106 - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 115
enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel to the display panel frame. 10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 116
12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel upright. 15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 108 Chapter 13 Recycling - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 117
and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame. 19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 118
22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight. 110 Chapter 13 Recycling - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 119
right side 6 top 8 computer major components, illustrated 15 Computer Setup navigating and selecting 87 restoring factory settings 88 computer specifications 91 connector, power 7 connectors, service considerations 35 D deleted files restoring 96 display assembly illustrated 16 removing 47, 75 spare - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 120
description 3 removing 43 keys action 11 esc 11 fn 11 num lk 11 Windows 11 L labels Bluetooth 14 regulatory 14 serial number 13 service 13 wireless certification 14 WLAN 14 latch, battery release 12 left cover illustrated 23 legacy support, USB 87 lights AC adapter 7 caps lock 9 hard drive 8 mute - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 121
plastic parts 35 service labels locating 13 serviceability, product description 4 slots memory card 6 security cable 7 speakers illustrated 19 removing 69 spare part number 25 specifications computer 91 display 92 DVD±RW SuperMulti DL Drive 94 hard drive 93 optical drive 94 supported discs recovery - HP 15-r021nr | HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook - Page 122
114 Index
HP 15 Notebook PC
HP 15 TouchSmart Notebook PC
Compaq 15 Notebook PC
Compaq 15 TouchSmart Notebook PC
Maintenance and Service Guide