HP 1500L HP Color LaserJet 1500 Printer Series - User Guide
HP 1500L - Color LaserJet Laser Printer Manual
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- HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 1
hp color LaserJet 1500 series use - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 2
- HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 3
HP color LaserJet 1500 series printer User guide - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 4
on a network server, provided access to the electronic copy is limited to PERSONAL, INTERNAL users of the Hewlett-Packard printer associated with this user guide. The information contained in this document is subject to change without notice. Part number: Q2488-90929 Edition 1, 4/2003 Trademark - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 5
centers in your area. Online and other support Online Services: for 24-hour World Wide Web URL: Updated HP printer software, product and support information, and access to information using a printer drivers in several languages can be obtained from: http://www.hp.com/go/clj1500. (Site is modem or - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 6
4 ENWW - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 7
print media for tray 1 23 Supported print media for optional tray 2 23 Purchasing paper and other print media 24 Loading trays 25 Loading tray 1 25 Loading optional tray 2 26 Printing a job 27 Gaining access to printer driver settings 30 Features in the printer driver 31 Choosing an output - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 8
problems 86 Cleaning the printer 88 Calibrating the printer 89 Managing supplies 90 Supplies life 90 Checking and ordering supplies 90 Storing supplies 91 Replacing and recycling supplies 91 HP policy on non-HP supplies 92 HP fraud hotline 92 Appendix A Service and support Introduction - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 9
basics Introduction This section provides information about the following topics: q "Printer configurations" on page 8 q "Printer features" on page 9 q "Printer parts" on page 10 q "Software and supported operating systems" on page 14 q "Software for Windows" on page 15 q "Software for Macintosh - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 10
configurations Thank you for purchasing the HP color LaserJet 1500 series printer. This printer is available in the configurations described below. HP color LaserJet 1500L The HP color LaserJet 1500L printer is a four-color laser printer that prints at 16 pages per minute (ppm) in black and white - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 11
(duplexing manually)" on page 41. q Supplies Status page with print cartridge and imaging drum gauges to display life remaining. For HP supplies only. q No-shake cartridge design. q Authentication for HP print cartridges. q Enabled supplies ordering capability. ENWW Chapter 1 Printer basics 9 - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 12
Printer parts Before using the printer, familiarize yourself with the parts of the printer. Top output bin Control panel Top cover Power switch Tray 1 Optional tray 2 (1500 only) Control panel USB interface Rear output door Power connector 10 Printer basics ENWW - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 13
Interface port All 1500 series printers have a USB port. An optional external HP Jetdirect print server is also available. To order, see "Accessories and ordering information" on page 19 or contact your local HP dealer. USB port ENWW Chapter 1 Printer basics 11 - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 14
into two main groups: Supplies Status (top) and Printer Status (bottom). To interpret and troubleshoot control panel light messages, see "Resolving control panel messages blinks), or the first time you install a non-HP imaging drum (light blinks and Attention light is on). This light will not indicate - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 15
and control the printer status. To interpret and troubleshoot control panel problems that need attention occur. The Attention light is on in conjunction and one of the Supplies Status lights is blinking the first time a non-HP supply is installed. Ready light The Ready light is on when the printer - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 16
Software and supported operating systems For easy printer setup and access to the full range of printer features, HP strongly recommends that you install the software provided. Not all software is available in all languages. See the getting started guide for installation instructions, and see the - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 17
specific printer driver. Help for the printer driver is separate from the Help for your program. HP color LaserJet 1500 toolbox The HP color LaserJet 1500 toolbox provides links to printer status information and help information, such as this user guide; and tools for diagnosing and solving problems - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 18
computers. Mac OS 9.x and Mac OS X classic An installation program for the printer driver is provided on the HP color LaserJet 1500 CD-ROM. Mac OS X (PDEs) PDEs are code plug-ins that provide access to printer features, such as number of copies, duplexing, and quality settings. An installation - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 19
printer-driver features. How do I get the latest printing software? When you want to check for and install upgrades to the printing software, you can download drivers from the World Wide Web or HP's FTP servers. To download drivers 1 Visit http://www.hp.com, and click Drivers. 2 Under the HP Drivers - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 20
are located in: Macintosh HD\System Folder\Extensions\Printer Descriptions. For Mac OS X: The driver files are located in: Macintosh HD\Library\Printers\PPDs\Contents\Resources\.lproj. For Mac OS X: The PDEs are located in: Macintosh HD\Library\Printers\PPD Plugins\hp* 18 Printer basics ENWW - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 21
service packs Contact HP Customer Care for availability and for ordering. User-replaceable parts Fuser Replace when print-quality issues remain after you have cleaned the engine and tried all troubleshooting measures. (See "Cleaning the printer" on page 88 and "Solving printquality problems - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 22
HP LaserJet Printer Family Print A guide to using paper and other print media with Media Guide HP LaserJet printers. 5963-7863 HP color LaserJet 1500 series printer user guide A printed copy of this user guide HP color LaserJet 1500 series printers CD-ROM Visit http://www.hp.com/support/ - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 23
36 q "Printing on both sides (duplexing manually)" on page 41 q "Canceling a print job" on page 42 q "Using color" on page 43 For information about managing the printer and its settings using the HP color LaserJet 1500 toolbox see "Managing the printer" on page 49. ENWW Chapter 2 Printing tasks - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 24
1 and tray 2) standard. Because tray 2 is not included for both models, it will be referred to as optional tray 2 in this documentation. By default, the printer draws first from tray 1. If tray 1 is empty, the printer draws from optional tray 2. Tray 1 Optional tray 2 22 Printing tasks ENWW - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 25
q Postcards. See "Printing on custom-sized print media or cardstock" on page 39. See "Print media specifications" on page 109 for specific types and weights. Supported print media for optional tray 2 Optional tray 2 holds up to 250 sheets of paper. See "Loading optional tray 2" on page 26. Load only - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 26
and custom-sized print media from tray 1. You can print on standard-weight paper from any tray. You can also print to paper that has up to 100 supplier should understand the requirements specified in the HP LaserJet Printer Family Print Media Guide. See "Print media specifications" on page - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 27
sides (duplexing manually)" on page 41 for loading instructions. 5 Slide the paper width guides inward until they lightly touch the print media stack on both sides without bending it. Make sure the print media fits under the tabs on the width guides. CAUTION 5 Wait for the printer to finish - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 28
2 Optional tray 2 supports standard-size paper only. Paper includes average-weight letterhead and prepunched paper. manually)" on page 41 for loading instructions. 5 Make sure the stack of paper is flat in the tray at all four corners, and keep it below the height tabs on the paper length guide - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 29
Printing a job This section provides basic printing instructions. When making changes to printing settings, the printer driver. • If you often print on a certain type or size of media, the printer administrator (for a network printer) or you (for a directly connected printer) can use the HP color - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 30
Setup dialog box. 5 If this print job is for a standard size and weight of paper, you probably do not need to change the Source is (tray), grayscale transparencies. 7 If you have not yet done so, click Properties. The printer driver opens. 8 On the various tabs, set any settings that you want that - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 31
or type of media. 8 Set any other settings you want, such as watermarks. (For more information, see "Gaining access to printer driver settings" on page 30.) 9 By default, the printer will print to the top output bin, which is the best location for most print jobs, including grayscale transparencies - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 32
the Custom option every time you open a program and print. * Access to default printer settings might be restricted and therefore unavailable. Using the printer-driver Help (Windows only) Once you are in the printer driver, you can use its Help, which is separate from the Help in a program. You - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 33
Features in the printer driver Some printer drivers and some operating systems do not support all printer features. q Selecting a Source the first page q Restoring default printer-driver settings For manual duplexing, see "Printing on both sides (duplexing manually)" on page 41. Selecting a - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 34
select Print in Grayscale. Changing color settings When you are printing in color, the printer driver automatically sets the optimal color settings for you. However, you can manually make adjustments to how the printer prints in color for text, graphics, and photographs. See "Using color" on page 43 - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 35
normal size. You can also choose to scale your document to fit on any size of paper supported by the printer. q Windows: Gain access to Fit to Page settings on the Effects tab in the printer driver. q Mac OS: Gain access to Reduce and Enlarge (Scale) settings from the Page Setup dialog box. ENWW - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 36
the first page and plain sheets for the subsequent pages. The size for all pages of the print job must be the same in the printer driver. q Windows: Try to set this setting from one of these locations, in this order: the Page Setup dialog box in the program, the Print dialog - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 37
when the rear output door is closed. Print jobs emerge from the back of the printer when the rear output door is open. q Use the top output bin when printing most jobs, including jobs on average-weight paper and letterhead, as well as grayscale transparencies. The top output bin can hold up - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 38
Printing on envelopes Load envelopes into tray 1 only. q The weight of the envelope paper should not exceed 105 g/m2 (24 guides and must be under the tabs on the guides. 6 Choose the envelope you are using as the Size (Windows) or the Paper (Macintosh) from the Print dialog box or the printer driver - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 39
short edge in first. q Choose Labels as the Type (Windows) or the Paper (Mac OS 9.x) from the Print dialog box or the printer driver. For Mac OS X, click Printer Features on the Print dialog box, and then click Media type. q Remove label sheets as they print from the straight-through paper path to - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 40
printer supports printing in grayscale on grayscale or color transparencies. (Grayscale transparencies are usually less expensive.) See "Grayscale transparencies" on page 118 for more details. To avoid damaging the printer ) from the Print dialog box or the printer driver. q Use the top output bin to - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 41
at least 6.4 mm (.25 inches) away from the edges of the print media. q Choose the custom media you are using as the Type in the printer driver and set the correct Size. q Lower the rear output door to use the straight-through paper path and reduce curl. q See "Print media specifications" on - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 42
For duplex (two-sided printing) orientation, see "Printing on both sides (duplexing manually)" on page 41. q Orient paper as shown below. Orientation of letterhead inks, such as those used in some types of thermography. q The printer uses heat and pressure to fuse toner to the paper. Make sure that - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 43
both sides of labels or transparencies. Damage to the printer and jams might result. To duplex manually (Windows only) 1 Insert enough paper into one edge toward the back of the tray. Tray 1 Optional tray 2 2 In the printer driver, select the Print on Both Sides option and send the job to print. 3 - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 44
the job within the program that sent the print job. q If the print job is waiting in a print queue or print spooler such as the Printers group in Windows or Print Monitor or Print Center Queue (Mac OS), try to delete the job from there next. q If the print job is - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 45
The printer also offers these capabilities to help manage color: q HP ImageREt 2400 q HP ColorSmart (Windows only) q Managing color options q Matching colors HP ImageREt 2400 HP ImageREt 2400 is a technology that provides you with the best color print-quality without having to change driver settings - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 46
copies of slides and hardcopy output quickly, or for color documents that will be photocopied or faxed. Automatic versus Manual color adjustment You can allow the printer driver to select the best color options, or you can make adjustments yourself. q Automatic. The Automatic option is the default - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 47
options (Windows) If you select Manual, you can individually adjust the Halftoning and Neutral Grays companies and organizations, such as Microsoft and the World Wide Web Consortium. q Device sets the printer to print RGB data in raw device mode. To render photographs properly when this option is - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 48
options (Macintosh) If you select Manual, you can individually adjust the Halftoning, Neutral Grays, companies and organizations, such as Microsoft and the World Wide Web Consortium. q Device sets the printer to print RGB data in raw device mode. To render photographs properly when this option is - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 49
q Programs q Printer drivers q Computer operating system q Monitors q Video cards and drivers q Operating environment, printer is to print sRGB colors. The printer uses sRGB and automatically optimizes color output. For more information about solving issues related to color output, see "Problem - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 50
48 Printing tasks ENWW - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 51
3 Managing the printer Introduction This printer comes with several software tools that help you monitor, troubleshoot problems with, and maintain the printer. The software tools are: q "Special pages" on page 50 q "HP color LaserJet 1500 toolbox" on page 53 ENWW 3 Managing the printer 49 - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 52
pages reside within the memory of the printer. These pages help you to diagnose and solve problems with the printer. If the printer language was not correctly set during installation, you can set the language manually so that the pages print in one of the supported languages. Demo page To print the - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 53
of pages printed, and other supplies information. You can print a Supplies Status page from the printer or from the HP color LaserJet 1500 toolbox. To print from the printer, press (GO) and (CANCEL JOB) simultaneously. (The Configuration page also prints.) 1 4 2 5 3 1 Ordering Information. This - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 54
of toner used on a page. You can print a Usage page from the HP color LaserJet 1500 toolbox. 1 2 3 1 Printer Information. This section contains basic information about the printer, such as the product name and the printer name. 2 Usage totals. This area contains a page count for each page size - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 55
LaserJet 1500 toolbox is a Web page that opens in a Web browser and provides access to the device, printer documentation, and printer management and troubleshooting tools. To use the HP color LaserJet 1500 toolbox, you must have Microsoft Internet Explorer 4 or later or Netscape Navigator 4 or later - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 56
printed by page, chapter, or the entire document, and will be formatted as a traditional book. q User Guide - HTML. Contains the information about the printer usage, warranty, specifications, and support that you are currently reading. This HTML format allows you to easily search for specific topics - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 57
. Connecting might require that you close the HP color LaserJet 1500 toolbox and reopen it. q HP Instant Support™. Connects you to the HP website to help you find help for issues that might arise. This service analyzes your printer error log and configuration information to provide diagnostic - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 58
56 Managing the printer ENWW - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 59
solving and maintenance Introduction This troubleshooting information is organized to help you resolve printing problems. Choose the general type of problem from the following list. q There is a jam in the printer. See "Clearing jams" on page 58. q Printer lights, other than the Ready light, are - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 60
blocked an output area. q Paper being used does not meet HP specifications. See "Print media specifications" on page 109. q instructions on the following pages. If the location of the jam is not obvious, look first inside the printer. Loose toner might remain in the printer after a jam. This problem - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 61
top cover. 2 2 Remove the imaging drum by pushing it away from you and lifting it out of the printer. You cannot reach jams by removing the print cartridges. 3 Complete one of these steps: q If the jams from output areas" on 4 page 61. ENWW Chapter 4 Problem solving and maintenance 59 - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 62
metal paper lift plate into place (tray 2 only) and slide the tray back into the printer. 3 5 Open the top cover, close it again, and then press (GO) if the jams from inside the printer" on page 59 and "To clear jams from output areas" on page 61. 4 5 60 Problem solving and maintenance ENWW - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 63
2. q If the paper is almost completely visible, pull it carefully out of the printer and go to the last step. 2 Open the rear output door. 3 If the . 4 If the jam is too far into the printer to remove, turn off the printer and disconnect the power cable. 5 Rotate the locks on the fuser to - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 64
) if the Go light is flashing. If the Attention light is still blinking, then there is another jam. See "To clear jams from inside the printer" on page 59 and "To clear jams from input areas" on page 60. 62 Problem solving and maintenance ENWW - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 65
the control panel: Supplies Status lights and Printer Status lights: Black print-cartridge light Cyan (green) Go light and GO button (both green) Printer Status lights and buttons The lights can be in any lights, or see the HP color LaserJet 1500 toolbox to view animations of the light - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 66
about supplies also appears in the HP color LaserJet 1500 toolbox. (For more information, see "Managing the printer" on page 49.) To order new on. The printer continues to print without any action required until the imaging drum is empty. Order a new imaging drum. 64 Problem solving and maintenance - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 67
is still blinking but the Attention light is not on, turn the printer off and then back on again. If the problem persists, contact HP Customer Care. See "HP Customer Care" on page 3, or see the flyer that came in the printer box for contact information. Cyan print cartridge is empty or missing The - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 68
, press (CANCEL JOB) to continue printing. You will not receive any indication from the printer Supplies Status lights, the Supplies Status page, or any software component (such as HP color LaserJet 1500 toolbox) when this print cartridge is low or empty. 66 Problem solving and maintenance ENWW - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 69
top cover after you resolve the problem. If the problem is not resolved, the Attention light continues to blink. Interaction state The Go light is blinking. The top cover has been opened and then closed, or you pressed (ROTATE CAROUSEL). Pressing (GO) returns the printer to the Ready state. If you - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 70
15 minutes to reset the printer. q If the printer is connected to a power strip or surge protector, disconnect it and connect the power cable directly to a working wall outlet. q If the problem continues, contact HP Customer Care. See "HP Customer Care" on page 3 or the support flyer that came in - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 71
. Try using a different, high-quality USB cable. See "Accessories and ordering information" on page 19 q Contact HP Customer Care. See "HP Customer Care" on page 3, or see the flyer that came in the printer box for contact information. ENWW Chapter 4 Problem solving and maintenance 69 - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 72
error The Attention light is blinking. The nonvolatile memory (NVRAM) is temporarily full. Press (GO) to clear the message. Check the printer settings to ensure they are correct. If the problem persists, contact HP Customer Care. See "HP Customer Care" on page 3, or see the flyer that came in the - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 73
the HP color LaserJet 1500 toolbox. If the page prints correctly, there might be a problem with the printing software. Uninstall the printing software (see "Uninstalling the printing software" on page 18) and then reinstall it (see the getting started guide). 7 Restart the computer and the printer - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 74
Solving issues with all printed documents The examples below depict letter-size paper that has passed through the printer short-edge first. These examples illustrate problems that would affect all pages you print, whether you print in color or in black only. The topics that follow list the typical - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 75
color LaserJet 1500 toolbox. q Clean the printer using a cleaning page. See "Cleaning the printer" on page 88. q Use the tools on the Troubleshooting tab of the HP color LaserJet toolbox to correct the problem. q If the problem is not resolved, see "If the problem is not resolved" on page 77. ENWW - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 76
Troubleshooting tab of the HP color LaserJet toolbox to correct the problem. q The imaging drum might be defective. Replace the imaging drum. q The fuser might be damaged. Contact HP Customer Care. See "HP Customer Care" on page 3 or the support flyer that came in the printer box. q If the problem - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 77
, the laser scanner might need service. Verify that the problem also occurs on the Configuration page. If so, contact HP Customer Care. See "HP Customer Care" on page 3 or the support flyer that came in the printer box. q If the problem is not resolved, see "If the problem is not resolved" on page - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 78
and that the guides are not too tight or too loose against the stack. See "Loading trays" on page 25. q Check the paper type and quality. Use a different paper, such as high-quality paper intended for laser printers. See "Print media specifications" on page 109. q If the problem is not resolved - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 79
the pages do not print correctly, then the problem is with the printer itself. The problem might be the fuser. Contact HP Customer Care. See "HP Customer Care" on page 3 or the support flyer that came in the printer box. 3 Change the Type setting in the printer driver. If this step does not help, go - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 80
The correct printer driver is not selected in the program. Select the correct printer driver. q The printer is not properly configured. Verify the printer configuration by printing a Configuration page. If no color appears on the Configuration page, contact HP Customer Care. 78 Problem solving and - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 81
is low and replace it if necessary. If you are using a non-HP print cartridge, it might be low or empty but you will receive no tab of the printer driver. q Print the Configuration and Supplies Status pages to ensure that they print correctly. If not, the problem is with the printer. q Try - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 82
Errors that you see in Printer Status and Alerts in the HP color LaserJet 1500 toolbox provide their own instructions for resolving the error. , select Print Directly to Printer, and click OK. (Note: Selecting Printing Directly to Printer disables some enhanced driver functionality.) q Try printing - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 83
. If the printer does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem, you can stop , the problem is with the printer hardware. Contact HP Customer Care. (See "HP Customer Care" on page 3 or the support flyer that came in the printer box.) - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 84
to a computer with a USB cable. Redirect the printer to the proper port, or reinstall the software, choosing the new connection type you are using. 9 Print a page from the HP color LaserJet 1500 toolbox. a If it prints, there might be a problem with the printing software. Uninstall the printing - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 85
the print quality settings. If this problem occurs frequently, add memory to the printer. The maximum speed is 16 ppm when printing special-sized media. In the printer driver, the Type or Size q If you are the printer select from the desired tray. The Type or Size setting does not Open the HP - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 86
or surge protector) is receiving power. q If none of the above measures works, contact HP Customer Care. See "HP Customer Care" on page 3 or see the support flyer that shipped in the printer box. The printer might be in Manual Feed Add paper to tray 1 if it is empty. If paper is already in the - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 87
LaserJet 1500 is selected as the printer. The printer driver is malfunctioning. Print a page from the HP color LaserJet 1500 toolbox. If the page prints, then the problem is with the printer driver. Uninstall and reinstall the printer driver. The program is malfunctioning. Try printing a job - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 88
X. Symptom Possible Cause Solution Problems in the Chooser (Mac OS 9.x) or in the Print Center (Mac OS X) The printer driver icon does not appear in printer software. See the getting started guide. Printing Errors A print job was not sent to Another printer with the same or the printer that - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 89
using a USB cable, the printer does not appear in the Macintosh Chooser (Mac OS 9.x) or in the Print Center (Mac OS X) after the driver is selected. This problem is caused by either a software or hardware component. Software troubleshooting q Check that your Macintosh supports USB. q Verify if - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 90
late-breaking Readme on the root of the CD-ROM, or visit http://www.hp.com/support/clj1500. 1 Make sure the printer is turned on and in the Ready state. 2 Open the HP color LaserJet 1500 toolbox. 3 On the Troubleshooting tab, click Cleaning Page and click Print. A page with a pattern prints from the - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 91
is changed. You can also calibrate the printer manually when you are having color-related issues. To calibrate the printer at the printer 1 Turn the printer off and then on again. To calibrate the printer from the HP color LaserJet 1500 toolbox 1 Open the HP color LaserJet 1500 toolbox in one of - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 92
the printer control panel. These HP dealer, by telephone, or online. See "Accessories and ordering information" on page 19 for part numbers. To order online, visit http://www.hp.com, click Products & Services, click Options, Supplies, and Accessories, and then click Printing and Digital Imaging. 90 Problem - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 93
the printer from printing (a print cartridge is low) or that do prevent the printer from instructions included in the box containing the new supply, or see the getting started guide. See "HP LaserJet printing supplies" on page 103 for more information about recycling. ENWW Chapter 4 Problem - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 94
remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. Service or repairs required as a result of using a non-HP supply will not be covered under the printer warranty. When you insert a supply into the printer, the printer will inform you if the - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 95
"Hewlett-Packard limited warranty statement" on page 94 q "Limited warranty for the print cartridges and imaging drum" on page 95 q "Availability of support and service" on page 96 q "HP maintenance agreements" on page 96 q "Repacking the printer" on page 97 ENWW Appendix A Service and support 93 - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 96
performance to new. 2. HP warrants to you that HP software will not fail to execute its programming instructions after the date of HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 97
cartridges and imaging drum This HP product is warranted to be free from defects in materials and workmanship during its useful life (end of life is indicated by a printer control panel low-life to place of purchase with a written description of the problem. ENWW Appendix A Service and support 95 - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 98
and for more information about maintenance agreements. In general, the printer will have the following maintenance agreements: On-site service agreements To provide you with the level of support best suited to your needs, HP has on-site service agreements with three response times: Priority On-Site - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 99
the original shipping container and packing material, if possible. If you have already disposed of the printer packing material, contact a local mailing service for information about repacking the printer. HP recommends insuring the equipment for shipment. ENWW Appendix A Service and support 97 - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 100
any request for service. If standard repair prices do not apply, a minimum purchase order is required. Standard repair prices can be obtained by contacting an HP-authorized repair center. Authorized signature Phone Billing address: Special billing instructions: 98 Service and support ENWW - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 101
B Specifications and regulatory information Introduction This section contains information regarding printer specifications and required regulatory information. These topics are: q "Printer specifications" on page 100 q "Environmental Product Stewardship program" on page 102 q "FCC regulations" on - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 102
Printer specifications CAUTION Physical specifications Height Width Depth (body) Weight (with supplies) HP color LaserJet 1500L HP circuit capacity for typical product Average power consumption (watts) - HP color LaserJet 1500 series printers Printing, four color = 224 W Printing, one color =400 - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 103
20° to 40° C (-4° to 104° F) 95% or less Acoustic Emissions (HP color LaserJet 1500 series printers - Noise level per ISO 9296) Printing (16 ppm) Standby Sound power Sound . See http://www.hp.com/support/clj1500 for current information. ENWW Appendix B Specifications and regulatory - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 104
of energy-efficient office products. ENERGY STAR is a U.S. registered service mark of the U.S. Environmental Protection Agency. As an ENERGY STAR® www.energystar.gov/. Paper use The manual duplex feature [two-sided printing; see "Printing on both sides (duplexing manually)" on page 41] and N-up - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 105
instructions are included in every new HP LaserJet print cartridge and supplies package. HP Printing Supplies Returns and Recycling Program Information Since 1990, the HP paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. See "Supplementary Documentation" on page - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 106
-year period from the date of the HP product purchase. The customer must purchase HP SupportPack within 180 days of the HP product purchase. For more information, contact HP Customer Care. See the support flyer that shipped in the box with the printer. Spare parts and supplies availability Spare - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 107
this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, /television technician. Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate this - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 108
Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department HQ- - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 109
United States. The printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance confused with the marketing name (HP color LaserJet 1500 series printer) or product numbers (Q2597A and Q2489A). ENWW Appendix B Specifications - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 110
108 Specifications and regulatory information ENWW - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 111
specifications Introduction This section contains specifications for the paper and other print media you can use with the printer. The following topics appear in this section of the user guide: "General guidelines" on page 110 "Tray specifications" on page 111 "Paper and print media" on page 113 - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 112
in the HP LaserJet Printer Family Print Media Guide. For ordering information, see "Supplementary Documentation" on page 20. Using paper that does not meet HP specifications can cause problems for the printer, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 113
m2 (16 to 24 lb) 50 typically 50 typically up to 10 1. The printer supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes. 2. Capacity can vary depending on media weight and thickness, and environmental conditions. 3. Smoothness - 100 to 250 - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 114
x 13 in. 216 by 330 mm (8.5 by 13 in.) 1. The printer supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes. 2. Capacity can vary depending on media weight and thickness, and environmental conditions. 112 Print media specifications ENWW - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 115
second Grain Long Grain Moisture Content 4% to 6% by weight Smoothness 100 to 250 Sheffield For complete paper specifications for all HP LaserJet printers, see the HP LaserJet Printer Family Print Media Guide. To order the guide, see "Supplementary Documentation" on page 20. ENWW Appendix - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 116
the better the results, although coated, photo, and glossy papers are not supported. If you are unsure what type of paper you are loading (such as cutouts or perforations. Problems with feeding The paper has ragged edges. Use high-quality paper made for laser printers. Paper has variability - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 117
properties of paper). q The best way to store an opened ream of paper is to rewrap it tightly in its moisture-proof wrapping. If the printer environment is subject to extremes, unwrap only the amount of paper to be used during the day's operation to prevent unwanted moisture changes. q Avoid storing - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 118
the type of envelope you are using from the Print dialog box or the printer driver. In your program, set the margins for the envelope. The following table envelopes. When selecting envelopes, consider the following components: q Weight: The weight of the envelope paper should not exceed 105 g/m2 (24 - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 119
-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer. The extra flaps and strips might cause wrinkling, creasing, or even jams and might even damage the fuser. ENWW Appendix C Print media specifications 117 - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 120
on labels" on page 37. Grayscale transparencies CAUTION Select Grayscale Transparencies from the Print dialog box or the printer driver. The printer supports printing in grayscale on grayscale or color transparencies. (Grayscale transparencies are usually less expensive.) Only use transparencies - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 121
89 features 43 grayscale, printing as 32 HP ColorSmart 43 HP ImageREt 2400 43 Manual adjustment options 45, 46 matching 47 settings, changing 44 sRGB 47 troubleshooting 78 Configuration page printing 50 viewing 53 configurations, printer 8 connecting cables 11 consumables availability 104 life - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 122
quality 71 dots, troubleshooting 73 double-sided printing 41 downloading drivers 17 dpi (dots per inch) HP ImageREt 2400 43 specifications 9 troubleshooting print quality 71 drivers downloading 17 features 31 Macintosh, features 16 opening 27 operating systems supported 14 restoring default settings - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 123
messages 64 locating 12 printer status messages 67 printer status secondary messages 69 states 63 lines, troubleshooting 73 loading media tray 1 25 tray 2 26 loose toner, troubleshooting 74 M Macintosh driver features 31 features supported 14 printing from 29 problems, troubleshooting 86 settings 30 - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 124
noise specifications 101 non-HP print cartridges 66, 92 nonvolatile memory (NVRAM) errors 70 not printing, troubleshooting 81, 84 N-up printing 33 NVRAM (nonvolatile memory) errors 70 O on/off switch 10 online customer support 3 online Help printer drivers 30 on-site service agreements 96 operating - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 125
19 printer drivers downloading 17 features 31 Macintosh 16 opening 27 operating systems supported 14 restoring default settings 34 settings, changing 30 uninstalling 18 Windows, features 15 Printer tab 54 printing both sides 41 canceling 42 Macintosh 29 troubleshooting 81, 84 Windows 28 problem - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 126
part numbers 19 repacking printer 97 service information form 98 telephone and online 3 telephone numbers HP fraud hotline 92 HP Printing Supplies Returns and Recycling Program 103 support 3 temperature specifications paper, storing 115 printer environment 101 text, troubleshooting 75, 85 toner low - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 127
watermarks 32 wave, troubleshooting 75, 85 Web browser requirements 53 websites customer support 3 HP Printing Supplies Returns and Recycling Program 103 linking to 54 Material Safety Data Sheet 104 weight media specifications 111 printer 100 Windows driver features 31 driver Help 30 error messages - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 128
126 Index ENWW - HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 129
- HP 1500L | HP Color LaserJet 1500 Printer Series - User Guide - Page 130
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