HP 17-ak000 Maintenance and Service Guide
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- HP 17-ak000 | Maintenance and Service Guide - Page 1
HP 17 Laptop PC (AMD) Maintenance and Service Guide - HP 17-ak000 | Maintenance and Service Guide - Page 2
.support.hp.com. The information contained herein is subject to change without notice. The only warranties for HP products and services guides or manuals for your product, go to http://www.hp.com/ support, and select your country. Select Find your product, and then follow the on-screen instructions - HP 17-ak000 | Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP 17-ak000 | Maintenance and Service Guide - Page 4
iv Safety warning notice - HP 17-ak000 | Maintenance and Service Guide - Page 5
19 Miscellaneous parts ...21 Mass storage devices ...22 4 Removal and replacement procedures preliminary requirements 25 Tools required ...25 Service considerations ...25 Plastic parts ...25 Cables and connectors ...25 Drive handling ...26 Grounding guidelines ...26 Electrostatic discharge damage - HP 17-ak000 | Maintenance and Service Guide - Page 6
6 Removal and replacement procedures for Authorized Service Provider parts 35 Component replacement procedures ...35 media and backups ...79 Creating HP Recovery media (select products only 79 Using Windows tools ...80 Restore and recovery ...81 Recovering using HP Recovery Manager 81 What you - HP 17-ak000 | Maintenance and Service Guide - Page 7
partition (select products only 84 9 Using HP PC Hardware Diagnostics (UEFI) ...85 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 85 10 Specifications ...87 Computer specifications ...87 43.9-cm (17.3-in) display specifications ...88 Hard drive specifications ...88 M.2 solid - HP 17-ak000 | Maintenance and Service Guide - Page 8
viii - HP 17-ak000 | Maintenance and Service Guide - Page 9
Product name Processors Graphics Panel Memory Description UMA HP 17 Laptop PC √ Model numbers: 17-ak000 - 17-ak099 AMD Quad-Core processor √ A12- Radeon 535DX Dual Graphics Support HD Decode, DX12, HDMI, and PX7 √ Support Optimus 16:9 Ultra Wide Aspect Ratio, 43.9-cm (17.3-in), WLED, flat - HP 17-ak000 | Maintenance and Service Guide - Page 10
drive + 128-GB M.2 SATA-3 solid-state drive Fixed, serial SATA, 9.0-mm tray load √ DVD+/-RW Double-Layer SuperMulti writer Supports zero power optical drive Supports M-disc HP TrueVision HD √ HD camera (fixed, no tilt with activity LED, USB 2.0, BSI sensor, f2.4, 720p by 30 frames per second - HP 17-ak000 | Maintenance and Service Guide - Page 11
BT 4.2 Combo (non-vPro) ● Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) External media card HP Multi-Format Digital Media Card Reader Support SD/SDHC/SDXC Push-push insertion/removal √ √ √ Internal Card One M.2 slot for WLAN √ √ √ Ports HDMI version - HP 17-ak000 | Maintenance and Service Guide - Page 12
Category Description Security Operating system Serviceability 3-cell, 31-Whr, li-ion battery AC adapters: 45 W 65 SEAP Market (EM/SL): SEAP Windows 10 Home EM/SL SEAP Windows 10 Home Value Notebook SEAP Windows 10 Home Plus Ubuntu Standard FreeDOS 2.0 End-user replaceable parts: AC adapter Battery - HP 17-ak000 | Maintenance and Service Guide - Page 13
optical disc or reads and writes to an optical disc. NOTE: For disc compatibility information, type help in the taskbar search box, select Help and Support, and then type disc compatibility in the search box. Right side 5 - HP 17-ak000 | Maintenance and Service Guide - Page 14
(microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. 6 Chapter 2 Getting to know your computer - HP 17-ak000 | Maintenance and Service Guide - Page 15
. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. Component - HP 17-ak000 | Maintenance and Service Guide - Page 16
Keyboard area TouchPad Component (1) (2) (3) TouchPad zone Left TouchPad button Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external - HP 17-ak000 | Maintenance and Service Guide - Page 17
Lights Component (1) (2) Caps lock light Mute light Description On: Caps lock is on, which switches the key input to all capital letters. ● On: Computer sound is off. ● Off: Computer sound is on. Keyboard area 9 - HP 17-ak000 | Maintenance and Service Guide - Page 18
Button Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in - HP 17-ak000 | Maintenance and Service Guide - Page 19
Special keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys (5) num lock key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes specific functions when pressed in combination with another key. Opens - HP 17-ak000 | Maintenance and Service Guide - Page 20
Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 11. ▲ To use an action key, press and hold the key. Icon Description Opens the Get started app. Decreases the screen brightness incrementally as - HP 17-ak000 | Maintenance and Service Guide - Page 21
Bottom Component (1) (2) (3) (4) Speakers Battery lock Battery bay Battery release latch Description Produce sound. Locks the battery in the battery bay. Holds the battery. Releases the battery. Bottom 13 - HP 17-ak000 | Maintenance and Service Guide - Page 22
provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the - HP 17-ak000 | Maintenance and Service Guide - Page 23
Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components 15 - HP 17-ak000 | Maintenance and Service Guide - Page 24
(7) (8) Component Spare part number Display assembly [43.9-cm 17.3-in] NOTE: Displays are only spared at the subcomponent level processor 926191-xxx ● AMD E2-9000e processor 926192-xxx Display cable frame/guide 926539-001 Power connector cable 810326-011 Power button board NOTE: The power - HP 17-ak000 | Maintenance and Service Guide - Page 25
(15) USB board NOTE: The USB board cable is available using spare part number 926516-001. (16) RTC battery (17) WLAN module Intel Dual Band Wireless-AC 7265 802.11 AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) Realtek -001 926558-001 919701-850 919700-850 Computer major components 17 - HP 17-ak000 | Maintenance and Service Guide - Page 26
Item (25) (26) (27) Component Bottom cover Pike silver Silk gold Smoke gray Marine blue Amethyst purple Pale mint Champagne rose Jet black Snow white Empress red Rose gold Rubber Kit (includes front and rear feet) Pike silver Silk gold Smoke gray Marine blue Amethyst purple Champagne rose Jet black - HP 17-ak000 | Maintenance and Service Guide - Page 27
bezel (2) Webcam/microphone module HD VGA (3) Touch control board (includes tape and EMI foil) (4) Raw display panel (16:9 Ultra Wide Aspect Ratio [43.9-cm 17.3-in]) FHD, anti glare, non-touch FHD, Touch On Panel (TOP) HD, Touch On Panel (TOP) HD+, BrightView, non-touch HD+, anti glare - HP 17-ak000 | Maintenance and Service Guide - Page 28
Item (6) (7) (8) (9) Component Right, snow white Left, pike silver Right, pike silver Left, rose gold Right, rose gold Left, champagne rose Right, champagne rose Left, silk gold Right, silk gold Hinges (left and right) Display cable Touch displays Non-touch displays Antennas Dual Single Display - HP 17-ak000 | Maintenance and Service Guide - Page 29
Item Component ● Amethyst purple ● Pale mint ● Champagne rose ● Jet black ● Snow white ● Empress red ● Rose gold Miscellaneous parts Component HP Smart AC adapter 45-W 65-W 65-W EM Power cord (3-pin, black, 1.0-m) for use in: For use in Australia For use in Denmark For use in - HP 17-ak000 | Maintenance and Service Guide - Page 30
Component Screw Kit HDMI to VGA adapter Mass storage devices Spare part number 926725-001 701943-001 Item (1) (2) Component DVD+/-RW Double-Layer SuperMulti Drive Optical drive bezel Pike silver Silk gold Smoke gray Marine blue Amethyst purple Pale mint 22 Chapter 3 Illustrated parts catalog - HP 17-ak000 | Maintenance and Service Guide - Page 31
Item Component Champagne rose Jet black Snow white Empress red Rose gold (3) Optical drive bracket (4) Hard drive (does not include bracket) 2-TB, 5400-rpm, 2.5 inch 1-TB, 5400-rpm, 2.5 inch 500-GB, 5400-rpm, 2.5 inch (5) Hard drive holder (6) Solid-state drive holder (7) Solid- - HP 17-ak000 | Maintenance and Service Guide - Page 32
24 Chapter 3 Illustrated parts catalog - HP 17-ak000 | Maintenance and Service Guide - Page 33
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP 17-ak000 | Maintenance and Service Guide - Page 34
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP 17-ak000 | Maintenance and Service Guide - Page 35
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP 17-ak000 | Maintenance and Service Guide - Page 36
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP 17-ak000 | Maintenance and Service Guide - Page 37
improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures NOTE: Please read and follow the procedures - HP 17-ak000 | Maintenance and Service Guide - Page 38
Battery Description 4-cell, 41-Whr, 2.8-Ah Li-ion battery 3-cell, 31-Whr, 2.8-Ah Li-ion battery Spare part number 919701-850 919700-850 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the - HP 17-ak000 | Maintenance and Service Guide - Page 39
Optical drive Description Optical drive (DVD+/-RW Double-Layer SuperMulti) Optical drive bracket Optical drive bezel Pike silver Silk gold Smoke gray Marine blue Amethyst purple Pale mint Champagne rose Jet black Snow white Empress red Rose gold Spare part number 920417-010 926526-001 926505-001 - HP 17-ak000 | Maintenance and Service Guide - Page 40
2. Remove the optical drive (2) by sliding it out of the optical drive bay. 3. If it is necessary to remove the optical drive bezel, insert a paper clip into the release hole (1) to disengage the bezel. Press the tab (2) to release the bezel from the drive. Rotate the side of the bezel (3), and the - HP 17-ak000 | Maintenance and Service Guide - Page 41
4. If it is necessary to replace the bracket on the rear of the optical drive, remove the Phillips PM2.0×2.5 screw (1) that secures the bracket to the drive, and then remove the bracket (2). Reverse this procedure to reassemble and install the optical drive. Component replacement procedures 33 - HP 17-ak000 | Maintenance and Service Guide - Page 42
34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP 17-ak000 | Maintenance and Service Guide - Page 43
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions as 58 screws that must be removed, replaced, or loosened when servicing Authorized Service Provider only parts. Make special note of each screw size and - HP 17-ak000 | Maintenance and Service Guide - Page 44
edge toward you. b. Lift to disengage the adhesive that secures the webcam/microphone module to the display (1). 36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ak000 | Maintenance and Service Guide - Page 45
c. Disconnect the cable (2) from the module. 5. To remove the display panel: a. Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the enclosure. b. Rotate the display panel onto the keyboard (1) to gain access to the display cable connection on the back of the panel. c. On - HP 17-ak000 | Maintenance and Service Guide - Page 46
d. Remove the display panel from the computer. Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ak000 | Maintenance and Service Guide - Page 47
Bottom cover Description Bottom cover for use in models of the following colors: Pike silver Silk gold Smoke gray Marine blue Amethyst purple Pale mint Champagne rose Jet black Snow white Empress red Rose gold Spare part number 926493-001 926494-001 926495-001 926496-001 926497-001 926498-001 - HP 17-ak000 | Maintenance and Service Guide - Page 48
cover from the computer (2), and then remove the cover (3). Reverse this procedure to install the bottom cover. 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ak000 | Maintenance and Service Guide - Page 49
Hard drive NOTE: The hard drive spare part kit does not include the hard drive cover. Description 2-TB, 5400-rpm, 2.5 inch 1-TB, 5400-rpm, 2.5 inch 500-GB, 5400-rpm, 2.5 inch Hard drive holder Spare part number 912487-855 676423-855 683839-855 905974-001 Before removing the hard drive, follow - HP 17-ak000 | Maintenance and Service Guide - Page 50
remove the cover from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ak000 | Maintenance and Service Guide - Page 51
in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP 17-ak000 | Maintenance and Service Guide - Page 52
the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ak000 | Maintenance and Service Guide - Page 53
RTC battery Description RTC battery Spare part number 926546-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect - HP 17-ak000 | Maintenance and Service Guide - Page 54
(2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ak000 | Maintenance and Service Guide - Page 55
Solid-state drive Description 256-GB solid-state drive 128-GB solid-state drive Spare part number 865902-015 827560-046 Before removing the solid-state drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and - HP 17-ak000 | Maintenance and Service Guide - Page 56
board from the holder, remove the two Phillips PM2.0×4.0 screws (1) that secure the board to the holder. 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ak000 | Maintenance and Service Guide - Page 57
4. Lift the board out of the holder (2). Reverse this procedure to install the solid-state drive holder and board. Component replacement procedures 49 - HP 17-ak000 | Maintenance and Service Guide - Page 58
computer. 3. Remove the optical drive connector and cable (3). Reverse this procedure to install the optical drive connector. 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ak000 | Maintenance and Service Guide - Page 59
TouchPad click board Description TouchPad click board TouchPad click board cable NOTE: This cable connects from the TouchPad click board to the system board. TouchPad cable NOTE: This cable connects from the TouchPad board to the TouchPad click board. Spare part number 926530-001 928882-001 926518- - HP 17-ak000 | Maintenance and Service Guide - Page 60
(2), and them remove the TouchPad board from the computer (3). Reverse this procedure to install the TouchPad board. 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ak000 | Maintenance and Service Guide - Page 61
USB board Description USB board USB board cable Spare part number 926528-001 926516-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating - HP 17-ak000 | Maintenance and Service Guide - Page 62
the rubber grommets (4) that secure the speakers are correctly installed. Reverse this procedure to install the speakers. 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ak000 | Maintenance and Service Guide - Page 63
Fan Description Fan Spare part number 926724-001 Before removing the fan, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices - HP 17-ak000 | Maintenance and Service Guide - Page 64
the heat sink, loosen the seven Phillips screws (1) that secure the heat sink to the system board. 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ak000 | Maintenance and Service Guide - Page 65
b. Remove the heat sink (2) from the system board. 2. If you have a model with UMA graphics and fan: a. In the order indicated on the heat sink, loosen the four Phillips screws (1) that secure the heat sink to the system board. b. Remove the heat sink (2) from the system board. 3. If you have a - HP 17-ak000 | Maintenance and Service Guide - Page 66
material locations. ● Discrete graphics: Thermal paste is used on the heat sink (1) (3) and associated system board components (2) (4). 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ak000 | Maintenance and Service Guide - Page 67
● UMA graphics on models with fan: Thermal paste is used on the heat sink (1) and associated system board component (2). ● UMA graphics on models without fan: Thermal paste is used on the heat sink (1) and associated system board component (2). Reverse this procedure to reassemble and install the - HP 17-ak000 | Maintenance and Service Guide - Page 68
sink assembly on page 56) ● Solid-state drive (if installed) (see Solid-state drive on page 47) 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ak000 | Maintenance and Service Guide - Page 69
To remove the system board: 1. Position the computer upright, and then disconnect the following cables from the system board: (1): Power connector cable (2): Display cable (3): Power button board (4): Speaker cable (5): TouchPad cable (6): Touchpad board cable (7): USB board cable (8): Optical drive - HP 17-ak000 | Maintenance and Service Guide - Page 70
4. Lift the system board out of the computer (3). Reverse this procedure to install the system board. 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ak000 | Maintenance and Service Guide - Page 71
Display assembly Description Raw display panel (43.9-cm [17.3-in]; includes screw covers) FHD, anti glare, non-touch FHD, Touch On Panel (TOP) HD, Touch On Panel (TOP) HD+, BrightView, non-touch HD+, anti - HP 17-ak000 | Maintenance and Service Guide - Page 72
the black Mylar tape from near each hinge (1). 2. Disconnect the wireless antenna cables from the WLAN module (2). 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ak000 | Maintenance and Service Guide - Page 73
3. Disconnect the power connector cable (3) and display cable (4) from the system board . 4. Remove the two Phillips PM2.5×5.0 screws (1) that secure each hinge to the computer. 5. Remove the two Phillips broadhead PM2.0×2.0 screws (2) that secure each hinge to the computer. Component replacement - HP 17-ak000 | Maintenance and Service Guide - Page 74
6. Remove the display cable routing guide from the display enclosure. 7. Open the display to rotate the hinges upward to an angle (1). 8. Separate the bezel until the bezel disengages from the display enclosure. 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ak000 | Maintenance and Service Guide - Page 75
2. Remove the display bezel (5). NOTE: In this procedure the display will not be connected to the computer as shown in the following image. 3. To remove the webcam/microphone module: a. Position the display assembly with the top edge toward you. b. Lift to disengage the adhesive that secures the - HP 17-ak000 | Maintenance and Service Guide - Page 76
adhesive strip that secures the display panel cable to the display panel (2), and then disconnect the cable (3). 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ak000 | Maintenance and Service Guide - Page 77
d. Remove the display panel from the computer. NOTE: In this procedure the display will not be connected to the computer as shown in the following image. 5. To remove the touch control board from the display: a. Remove the two Phillips PM2.0×2.0 screws (1) that secure the touch control board to the - HP 17-ak000 | Maintenance and Service Guide - Page 78
(1) from the top of each hinge and three Phillips PM2.5×4.0 screws (2) from the bottom of each hinge. 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ak000 | Maintenance and Service Guide - Page 79
b. Remove the display hinges from the panel (3). 8. To remove the wireless antennas and cables, peel the antennas of the display enclosure (1), release the wireless antenna cables from the clips (2) built into the side of the display enclosure, and then remove the antennas and cables. NOTE: Number - HP 17-ak000 | Maintenance and Service Guide - Page 80
cable routing bracket (2). In the following image, note the correctly routed antenna cables (1) and display/webcam cable (2). 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ak000 | Maintenance and Service Guide - Page 81
Component replacement procedures 73 - HP 17-ak000 | Maintenance and Service Guide - Page 82
. 3. Remove the power button board from the computer (3). Reverse this procedure to install the power button board. 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ak000 | Maintenance and Service Guide - Page 83
Power connector Description Power connector cable Spare part number 810326-011 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP 17-ak000 | Maintenance and Service Guide - Page 84
backlight cable. The top cover/keyboard spare part remains after all other spare parts have been removed. 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ak000 | Maintenance and Service Guide - Page 85
and troubleshooting the file. Determining the BIOS version To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant - HP 17-ak000 | Maintenance and Service Guide - Page 86
in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP 17-ak000 | Maintenance and Service Guide - Page 87
media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. Creating recovery media and - HP 17-ak000 | Maintenance and Service Guide - Page 88
Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. - Be sure that the computer is connected to AC power before you begin creating the - HP 17-ak000 | Maintenance and Service Guide - Page 89
search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide - HP 17-ak000 | Maintenance and Service Guide - Page 90
quickly hold down the volume down button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be - HP 17-ak000 | Maintenance and Service Guide - Page 91
detachable keyboard, connect the tablet to the keyboard base before beginning these steps. 1. Insert the HP Recovery media. 2. Access the system Startup menu. For computers or tablets with keyboards attached: ▲ which you want to boot. 4. Follow the on-screen instructions. Restore and recovery 83 - HP 17-ak000 | Maintenance and Service Guide - Page 92
is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. 84 Chapter 8 Backing up - HP 17-ak000 | Maintenance and Service Guide - Page 93
. This ID code can then be provided to support to help determine how to correct the problem. NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you must use the keyboard attached. To start HP PC Hardware Diagnostics (UEFI), follow these steps: 1. Turn - HP 17-ak000 | Maintenance and Service Guide - Page 94
, follow the on-screen instructions to select and download the UEFI version you want. Additional BIOS crisis recovery tool HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can be used by HP authorized service providers to recover systems that - HP 17-ak000 | Maintenance and Service Guide - Page 95
10 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 278 mm 10.95 in Width 415 mm 16.34 in Height (rear) 24.6 mm 0.97 in Weight (fanless UMA, 3 cell battery) Non-touch Touch 2505 g 2635 kg 5.52 lb 5.81 lb Input power Operating voltage and current - HP 17-ak000 | Maintenance and Service Guide - Page 96
or BrightView 220 nits (HD+) 300 nits (FHD) SVA (HD+) UWVA (FHD) WLED eDP U.S. 17.3-in 0.236 inch Hard drive specifications 2-TB* 1-TB* 500-GB* Dimensions Height 7.2 mm or 9.5 mm Certain restrictions and exclusions apply. Contact technical support for details. 88 Chapter 10 Specifications - HP 17-ak000 | Maintenance and Service Guide - Page 97
°F to 185°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. M.2 solid-state drive specifications 89 - HP 17-ak000 | Maintenance and Service Guide - Page 98
DVD±RW SuperMulti DL Drive specifications Component Applicable disc Center hole diameter Disc diameter Standard disc Mini disc Disc thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X - HP 17-ak000 | Maintenance and Service Guide - Page 99
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP 17-ak000 | Maintenance and Service Guide - Page 100
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 - HP 17-ak000 | Maintenance and Service Guide - Page 101
Country/region Accredited agency Applicable note number 3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm2 or 1.25mm2 conductor size. The wall - HP 17-ak000 | Maintenance and Service Guide - Page 102
94 Chapter 11 Power cord set requirements - HP 17-ak000 | Maintenance and Service Guide - Page 103
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP 17-ak000 | Maintenance and Service Guide - Page 104
96 Chapter 12 Recycling - HP 17-ak000 | Maintenance and Service Guide - Page 105
10 right TouchPad 8 C cables, service considerations 25 camera identifying 7 camera light 72 display cable frame/guide illustrated 16 display enclosure 17, 23 HDMI port identifying 6 heat sink assembly illustrated 17 removing 17 hinge covers removing 70 hinges illustrated 20 removing 37, 67, 70 HP - HP 17-ak000 | Maintenance and Service Guide - Page 106
boot problems 83 starting 82 HP Recovery media creating 79 recovery 82 HP Recovery 11 L labels Bluetooth 14 regulatory 14 serial number 14 service 14 wireless certification 14 WLAN 14 latch, battery release specifications 90 optical drive cable illustrated 17 optical drive connector removing 50 spare - HP 17-ak000 | Maintenance and Service Guide - Page 107
cables 25 connectors 25 plastic parts 25 service labels, locating 14 serviceability, product description 4 slots memory card reader 5 security cable 6 solid-state drive illustrated 17 removal 47 spare part numbers 47 solid-state drive board illustrated 17, 23 removing 48 spare part number 48 - HP 17-ak000 | Maintenance and Service Guide - Page 108
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HP 17 Laptop PC (AMD)
Maintenance and Service Guide