HP 18-5000 User Guide

HP 18-5000 Manual

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  • HP 18-5000 | User Guide - Page 1
    User Guide
  • HP 18-5000 | User Guide - Page 2
    access the latest user guide, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be
  • HP 18-5000 | User Guide - Page 3
    the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface
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    iv Safety warning notice
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    to the Internet (select models only 4 3 Navigating the screen ...5 Using touch gestures ...5 Using the keyboard and mouse ...5 4 Protecting your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse
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    9 Specifications ...24 Operating specifications ...24 10 Support information ...25 How to get help ...25 Where to get help ...25 Customer support for repairs ...26 Before upgrading your hardware ...26 Index ...27 vi
  • HP 18-5000 | User Guide - Page 7
    /contactHP. specifications for your computer model ● Order parts and find additional troubleshooting help ● Upgrade or replace components of your computer Go to http://www.hp.com/go/contactHP. ● Find computer warranty information HP Worldwide Limited Warranty and Technical Support guide: From
  • HP 18-5000 | User Guide - Page 8
    Tasks ● Find ergonomic information Instructions Go to http://www.hp.com/go/contactHP. Safety & Comfort Guide: From the Start screen, type support, and then select the HP Support Assistant app. Select My computer, and then select User guides. - or - Go to http://www.hp.com/ergo. 2 Chapter 1 Getting
  • HP 18-5000 | User Guide - Page 9
    all times. ● Disconnect power from the equipment by unplugging the power cord from the AC outlet. To prevent direct exposure to the laser beam, do not try to open the enclosure of the CD or DVD drive. ● The power supply is preset for the country or region in which you purchased your computer. If you
  • HP 18-5000 | User Guide - Page 10
    screen, type support, and then select the HP Support Assistant app. Select My computer, and then select User guides, or go to http://www.hp.com/ergo. After you complete the initial computer setup, you might want to install additional hardware devices or software. Check the operating system, memory
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    as you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions. TIP: The Windows key on the keyboard allows you to quickly return to the Start screen from an open app or the Windows desktop. Pressing the Windows key again will return
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    , or a BD. Opens the Print Options window. Pastes the contents of the Clipboard. Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved. To exit Sleep, briefly press the power button. CAUTION: To reduce the risk of
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    long as you hold down the key. Displays options for a selected object. Using Windows shortcut keys Windows provides shortcuts so that you can perform actions quickly. Press the Windows key alone or in combination with a specific key to perform a designated action. Using the keyboard and mouse 7
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    service. Unauthorized access to data and ongoing threats to the computer Firewall software ● Windows includes firewall software preinstalled on the computer. ● The antivirus software, which is preinstalled on the computer, includes firewall software. Windows critical security updates Updates
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    of the screen, and then select Restart. - or - Press and hold the power button on the computer for 5 or more seconds to turn off the computer, and then press the button to turn on the computer. 2. If Windows opens, immediately back up all important data to a backup hard drive. 3. Contact support
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    the pins are bent, replace the monitor cable. ● If no pins are bent, reconnect the monitor cable to the computer. Images on the screen are Adjust the monitor resolution setting in Windows. too large or too small, or the images are fuzzy 1. Right-click an empty area of the desktop, and then click
  • HP 18-5000 | User Guide - Page 17
    the keyboard shortcut for the Save command on most-not all-programs). 3. Repeat step 1 and step 2 to save changes in all open programs. 4. Press the power button to turn off the computer. 5. After the shutdown is complete, disconnect and reconnect the mouse cable to the back of your
  • HP 18-5000 | User Guide - Page 18
    to reactivate the mouse. ● Replace the batteries in the keyboard and a USB port on the computer, and then reconnect it. Your computer model might have a port port on the front of the computer. 2. Confirm that the mouse and then check for a response on the screen. 3. If the keyboard is not responding,
  • HP 18-5000 | User Guide - Page 19
    or a power cord) do not produce satisfactory sound. Replace the non-powered speakers with powered speakers. 1. From the Start screen, type control panel, select Control Panel, and then select System and Security. 2. Under Action Center, select Troubleshoot common computer problems, and then
  • HP 18-5000 | User Guide - Page 20
    the type of device you want to update or roll back (for example, DVD/ CD-ROM drives). 3. Double-click the specific item (for example, HP DVD Writer 640b). 4. Select the Driver tab. 5. To update a driver, select Update Driver, and then follow the on-screen instructions. - or - To revert to an earlier
  • HP 18-5000 | User Guide - Page 21
    If any of your factory-installed software programs or hardware drivers are damaged, you can reinstall them by using HP Recovery Manager (select models only). NOTE: Do not use HP Recovery Manager to reinstall software programs provided on CDs or DVDs included in the computer box. Reinstall these
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    and reformats the hard drive, deleting all data files you have created, and then reinstalls the operating system, programs, and drivers that were installed at the factory. Therefore, you must manually reinstall any software that was installed after the computer left the factory. NOTE: Always use
  • HP 18-5000 | User Guide - Page 23
    . 5. Select Windows Recovery Environment. 6. Follow the on-screen instructions. NOTE: If your system does not detect a recovery partition, it prompts you to insert recovery media. Insert the disc or USB flash drive, select Yes, and then click Next to restart the computer and run HP Recovery Manager
  • HP 18-5000 | User Guide - Page 24
    running System Recovery from media or from the hard drive, select media, and then click Next. 8. Select Factory Reset. 9. Follow the on-screen instructions. Recovery media Recovery media can be created on either blank DVDs or a USB flash drive (one or the other, but not both). Create recovery
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    the on-screen instructions. Label each disc as you make it (for example, Recovery 1, Recovery 2). To create a recovery USB flash drive: 1. Close all open programs. 2. Connect the USB flash drive to a USB port on the computer. 3. From the Start screen, type recovery, and then select HP Recovery
  • HP 18-5000 | User Guide - Page 26
    your hard drive to keep your hard disk in good condition and improve system performance. Frequently performing this task does not harm your system. To run Disk Defragmenter: 1. Connect the computer to AC power. 2. From the Start screen, type disk. 3. Follow the on-screen instructions. Virus
  • HP 18-5000 | User Guide - Page 27
    directly on the screen. Gently wipe the sides and the surface of the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Cleaning the computer vents Air vents keep the computer cool. Keep these vents clean by using a small, battery-powered vacuum cleaner. (A battery
  • HP 18-5000 | User Guide - Page 28
    clean the keyboard or mouse, use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe. ● To prevent keys the roller ball and rollers are completely dry, replace the ball and ball-cover ring. 22 Chapter 7 Maintenance
  • HP 18-5000 | User Guide - Page 29
    ) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 23. b. Hard drive c. BIOS 2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you
  • HP 18-5000 | User Guide - Page 30
    9 Specifications Operating specifications NOTE: To determine the exact electrical ratings of your computer, refer to the computer ratings label, located on the outside of the computer. Factor Operating temperature Storage temperature Operating humidity Operating altitude Storage altitude Metric
  • HP 18-5000 | User Guide - Page 31
    Support. ● Use HP Support Assistant. From the Start screen, type support, and then select HP Support Assistant. HP Support Assistant provides useful troubleshooting and diagnostics information and includes the following: ◦ Online chat with an HP technician ◦ Support telephone numbers ◦ HP service
  • HP 18-5000 | User Guide - Page 32
    Support guide. Before upgrading your hardware If you intend to upgrade any of your hardware, do it only after you set up your new computer. For instructions on setting up your computer, see the Setup Instructions poster or Setting up your computer on page 3. If you have any problems setting
  • HP 18-5000 | User Guide - Page 33
    21 cleaning your computer 21 computer security features 8 troubleshooting 9 F fn key 5 H Help and Support 1, 25 hot keys 5 HP PC Hardware Diagnostics (UEFI) downloading 23 using 23 I internet, connecting 4 M maintenance, schedules and tasks 20 O operating specifications 24 R recovery media choosing
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User Guide