HP 2000-2b19WM HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre
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- HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 1
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Maintenance and Service Guide - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 4
iv Safety warning notice - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 5
components ...15 Display assembly subcomponents ...19 Mass storage devices ...21 Plastics kit ...22 Miscellaneous parts ...22 Sequential part number listing ...23 4 Removal and replacement procedures ...26 Preliminary replacement requirements 26 Tools required ...26 Service considerations ...26 - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 6
and transporting guidelines 29 Component replacement procedures 31 Service tag and PCID label 31 Service tag ...31 PCID label ...32 Computer feet ...98 6 Specifications ...99 Computer specifications ...99 39.6-cm (15.6-in), HD display specifications 100 Hard drive specifications ...101 7 - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 7
easy recovery 106 Remove everything and reinstall Windows 106 Recovering using HP Recovery Manager 107 What you need to know 107 Using the HP Recovery partition to recover a minimized image (select models only) ...107 Using HP Recovery media to recover 108 Changing the computer boot order 108 - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 8
1 Product description Category Product name Processors Description Compaq Presario CQ58 Notebook PC HP 2000 Notebook PC AMD processors C-60 1.333-GHz processor (1066-MHz memory speed, dual core, 9 W) E-300 1.3-GHz processor (1066-MHz memory speed, dual core, 18 W) - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 9
models with Intel Pentium or Celeron processor; supports DirectX 10) 39.6-cm (15.6-inch), HD, LED, SVA BrightView (1366×768) display; typical brightness: 200 nits LVDS support 2 customer-accessible/upgradable memory module slots Supports dual-channel memory Supports up to 8192 GB of system RAM DDR3 - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 10
and CD-RW Super Multi Double-Layer Combo Drive √ √ Single digital microphone √ √ HD audio √ √ Altec Lansing speakers √ √ Supports Microsoft Premium requirements √ √ HP TrueVision HD webcam √ √ HP VGA webcam (fixed, no tilt with activity LED, 640×480 by 24 √ √ frames per second - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 11
/g/n WiFi Adapter for use in Brazil External media HP Multi-Format Digital Media Reader supports the following digital √ √ card card formats: correct output to wide- aspect vs. standard aspect video VGA (Dsub 15 pin) supporting 2048×1536 external resolution @ 75 √ Hz, hot plug and unplug - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 12
Category Security Operating system Serviceability Description Support for the following batteries: ● 6-cell, 47-Whr, 2.20-Ah Li-ion battery Security cable slot Preinstalled: ● Windows 8 (64-bit) End-user replaceable parts: ● AC adapter ● - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 13
2 External component identification Right side Component (1) Optical drive (2) Optical drive light (3) Optical drive eject button (4) USB 2.0 ports (2) (5) AC adapter light (6) Power connector (7) Security cable slot Description Reads an optical disc. NOTE: On select models, the - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 14
, see the Regulatory, Safety and Environmental Notices. NOTE: When a device is connected to a headphone jack, the computer speakers are disabled. Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 15
Component (9) (10) Hard drive light Power light Front Component Speakers (2) Description ● Blinking white: The hard drive is being accessed. ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 16
notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support. To access Help and Support in Windows 8, from the Start screen, type help, and then select Help and - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 17
Top TouchPad Component (1) (2) TouchPad on/off button TouchPad light (3) TouchPad zone (4) Left TouchPad button (5) Right TouchPad button Description Turns the TouchPad on or off. ● On: The TouchPad is off. ● Off: The TouchPad is on. Moves the on-screen pointer and selects or activates - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 18
Lights Component (1) Caps lock light (2) Power light (3) Wireless light Description On: Caps lock is on, which switches the keys to all capital letters. ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 19
Buttons Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button down briefly to exit Hibernation. If the - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 20
Keys Component (1) esc key (2) fn key (3) Windows 8 logo key (4) Action keys (5) Windows 8 applications key Description Displays system information when pressed in combination with the fn key. Displays system information when pressed in combination with the esc key. Windows 8: Returns you - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 21
in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. Contains the hard drive. 14 Chapter 2 External component identification - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 22
3 Illustrated parts catalog Computer major components Computer major components 15 - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 23
-001 Power button board (includes cable) 689686-001 Top cover (includes TouchPad): For use with Compaq models 689696-001 For use with blue HP models 689694-001 For use with black HP models 689695-001 Speakers (includes left and right speakers and cable) 689693-001 TouchPad button board - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 24
Item (13) (14) (15) Component Spare part number For use only with models with an AMD E1-1200 processor ● Models without Windows 8 ● Models with Windows 8 Standard 688278-001 688278- - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 25
Item (16) (17) (18) (19) (20) (21) Component Spare part number WLAN module: Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001 Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 26
Display assembly subcomponents Item (1) (2) Component Display bezel: For use with Compaq models For use with HP models Webcam/microphone module VGA HD Spare part number 689676-001 689675-001 685112-001 703461-001 Display assembly subcomponents 19 - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 27
(4a) (4b) (5) (6) (7) (8) Component 39.6-cm (15.6-inch), HD, LED, BrightView display panel Top hinge covers Side hinge cables and transceivers) Display enclosure: For use with Compaq models For use with black HP models For use with blue HP models Spare part number 689690-001 689679-001 689677-001 - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 28
Mass storage devices Item (1) (2a) (2b) (3) (4) Component Spare part number Hard drive (2.5-in, SATA; does not include hard drive cable or bracket): NOTE: The hard drive cable and bracket are included in the Hard Drive Hardware Kit, spare part number 685089-001. 640-GB, 5400-rpm, 9.5-mm - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 29
screw, secured by a C-clip) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip) Miscellaneous parts Component HP Smart AC adapter (65-W RC V) Power cord (3-pin, black, 1.83-m) for use in North America Rubber computer feet (includes computer feet - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 30
Sequential part number listing Spare part number 449137-001 490371-001 593553-001 593554-001 622643-001 641369-001 651046-001 652972-001 653338-001 653340-001 655795-001 657325-001 664662-001 669299-001 669300-001 670691-001 675794-001 676785-001 677152-001 680645-001 682417-001 685084-001 685086- - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 31
C-clips) 39.6-cm (15.6-inch), HD, LED, BrightView display panel Screw Kit Speakers (includes left and right speakers and cable) Top cover for use with blue HP models (includes TouchPad) Top cover for use with black HP models (includes TouchPad) Top cover for use with Compaq models (includes TouchPad - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 32
40-GHz processor (2.0-MB L3 cache, dual core, 35 W) Intel Core i3 2328M, 2.20-GHz processor (3.0-MB L3 cache, dual core, 35 W) 65-W RC V HP Smart AC adapter Keyboard for use in the United States (includes keyboard cable) Keyboard for use in French Canada (includes keyboard cable) Intel Celeron B830 - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 33
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 34
disc is not in the drive and be sure that the optical drive tray is closed. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive, an optical drive, or a diskette drive, place it - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 35
DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels Relative humidity 10% 40% 35,000 V 15,000 V 12,000 V 5,000 V 6,000 V 800 V 2,000 V 700 V 11,500 V 4,000 V 14,500 V 5,000 V 26,500 V 20,000 V 21,000 V 11,000 V 55 - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 36
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 37
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 38
each screw's size and location during removal and replacement. Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Component replacement procedures 31 - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 39
PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. Windows 8 models - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 40
Computer feet Description Rubber computer feet Spare part number 685103-001 The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. Component replacement procedures 33 - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 41
Battery Description 6-cell, 55-Whr, 2.55-Ah Li-ion battery 6-cell, 47-Whr, 2.20-Ah Li-ion battery Spare part number 593554-001 593553-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 42
, LED, BrightView display panel 35.6-cm (14.0-in), HD, LED, Anti-glare display panel Display bezel (includes Mylar screw covers) HP TrueVision HD webcam/microphone module HP VGA webcam/microphone module Rubber display bumpers Spare part number 685101-001 694746-001 685081-001 694747-001 685112-001 - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 43
4. Remove the display bezel (3). 36 Chapter 4 Removal and replacement procedures - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 44
5. To remove the webcam/microphone module: a. Remove the two broadhead Phillips PM2.5×2.5 screws (1) that secure the display panel and hinges to the enclosure, and then tilt the display panel (2) away from the enclosure as far as possible. Component replacement procedures 37 - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 45
b. Disconnect the module cable from the module. 38 Chapter 4 Removal and replacement procedures - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 46
c. Remove the webcam/microphone module. (The module is attached to the display enclosure with double-sided tape.) Component replacement procedures 39 - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 47
6. To remove the display panel: a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel, and then tilt the display panel down (2) until it rests on the computer. b. Release the adhesive strip (1) that secures the display panel cable to the display panel, - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 48
c. Release the webcam/microphone module cable that is secured to the back of the display panel with adhesive material, and then remove the display panel (3). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. Component replacement - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 49
in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 50
To remove the WLAN module: 1. Loosen the memory module/wireless module compartment cover screw (1), and then lift up on the tab (2) and remove the cover (3). The memory module/wireless module compartment cover is available in the Plastics Kit. For more information about the Plastics Kit, see - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 51
4. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 52
Memory module Description 4-GB (PC3, 12800, 1600-MHz) 2-GB (PC3, 12800, 1600-MHz) Spare part number 641369-001 652972-001 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 53
3. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. 46 Chapter 4 Removal and replacement procedures - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 54
Hard drive NOTE: The hard drive spare part kit does not include the hard drive cable or bracket. The hard drive cable and bracket are included in the Hard Drive Hardware Kit. Description 750-GB, 5400-rpm, 9.5-mm 640-GB, 5400-rpm, 9.5-mm 500-GB, 5400-rpm, 9.5-mm 320-GB, 5400-rpm, 9.5-mm Hard Drive - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 55
To remove the hard drive: 1. Loosen the hard drive cover screw (1), and then lift up (2) and remove the cover (3). The hard drive compartment cover is available in the Plastics Kit. For more information about the Plastics Kit, see Plastics kit on page 22. 2. Disconnect the hard drive cable (1) from - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 56
6. Remove the hard drive (3) from the bracket. Reverse this procedure to reassemble and install the hard drive. Component replacement procedures 49 - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 57
RTC battery Description RTC battery Spare part number 449137-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 58
Optical drive NOTE: The optical drive spare part kit includes the rear optical drive bracket but does not include the optical drive cable or cable bracket. The optical drive cable and cable bracket are included in the optical drive cable kit. See Optical drive cable on page 85 for more information - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 59
3. Remove the optical drive (3) by sliding it out of the optical drive bay. 4. If it is necessary to replace the optical drive bracket on the rear of the optical drive, position the optical drive with the rear panel toward you. 5. Remove the two Phillips PM2.0×3.0 screws (1) that secure the bracket - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 60
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Keyboard for use in Brazil Keyboard for use in India Keyboard for use in Latin America Keyboard for use in South Korea Keyboard for use in Taiwan Keyboard for use in Thailand Keyboard for use in the United States - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 61
Remove the keyboard: 1. Remove the Phillips PM2.5×4.0 screw that secures the keyboard to the computer just below the WLAN module slot. 2. Rest and secure the computer on its left side with the bottom toward you, and then partially open the computer. 3. Using a flat-bladed screwdriver or similar tool - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 62
4. Insert a screwdriver or similar small tool into the keyboard release hole (2), and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard (1), and then swing the - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 63
7. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. 8. Remove the keyboard (3). Reverse this procedure to install the keyboard. 56 Chapter 4 Removal and replacement procedures - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 64
Top cover NOTE: The top cover spare part kit includes the TouchPad. However, it does not include the TouchPad cables. The TouchPad cables are included with the TouchPad button board. For more information on the TouchPad button board, see TouchPad button board on page 63. Description Top cover for - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 65
2. Remove the five Phillips PM2.5×6.0 screws that secure the top cover to the computer. 3. Remove the four Phillips PM1.6×2.0 screws (1) and the Phillips PM2.0×3.0 screw (2) that secure the top cover to the computer. 58 Chapter 4 Removal and replacement procedures - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 66
4. Remove the eleven Phillips PM2.5×4.0 screws that secure the top cover to the computer. 5. Turn the computer right-side up with the front toward you, and then open the computer. 6. Release the ZIF connectors to the power button board cable (1) and the TouchPad button board cable (2), and then - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 67
7. Remove the two Phillips PM2.5×6.0 screws that secure the top cover to the computer. 8. Lift the rear edge of the top cover (1) until the left and right sides disengage from the base enclosure. 9. Remove the top cover (2). Reverse this procedure to install the top cover. 60 Chapter 4 Removal and - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 68
Power button board Description Power button board (includes cable) Spare part number 685098-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 69
4. Remove the power button board and cable (3). Reverse this procedure to install the power button board and cable. 62 Chapter 4 Removal and replacement procedures - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 70
TouchPad button board Description TouchPad button board (includes bracket and cables) Spare part number 685099-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 71
5. Remove the TouchPad button board cable (4) from the opening in the top cover, and then remove the TouchPad button board (5). Reverse this procedure to install the TouchPad button board. 64 Chapter 4 Removal and replacement procedures - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 72
Speakers Description Speakers (includes left and right speakers and cable) Spare part number 685106-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 73
3. Remove the speakers (4). Reverse this procedure to install the speakers. 66 Chapter 4 Removal and replacement procedures - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 74
USB board Description USB board (includes cable) Spare part number 685097-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 75
3. Remove the USB board (3). Reverse this procedure to install the USB board. 68 Chapter 4 Removal and replacement procedures - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 76
Power connector cable Description Power connector cable Spare part number 685085-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 77
4. Remove the power connector cable (4). Reverse this procedure to install the power connector cable. 70 Chapter 4 Removal and replacement procedures - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 78
use in black models (includes Mylar screw covers) Hinge covers (includes Mylar screw covers) Hinges (includes Mylar screw covers) HP TrueVision HD webcam/microphone module HP VGA webcam/microphone module Rubber display bumpers Spare part number 685101-001 694746-001 685076-001 685081-001 685083-001 - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 79
(2) built into the base enclosure. NOTE: Models may have either one or two antennas installed. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 3. Remove the - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 80
4. Remove the display assembly (2). NOTE: Models may have either one or two antennas installed. If it is necessary to replace any of the display assembly subcomponents: 1. To remove the display bezel: a. Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.0 screws (2) that secure the - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 81
c. Remove the display bezel (6). 2. To remove the webcam/microphone module: a. Position the display assembly with the top edge toward you. b. Remove the two broadhead Phillips PM2.5×2.5 screws (1) that secure the display panel to the enclosure. c. Tilt the display panel (2) up. 74 Chapter 4 Removal - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 82
d. Disconnect the module cable (3) from the module. Component replacement procedures 75 - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 83
e. Remove the webcam/microphone module. (The module is attached to the display enclosure with double-sided tape.) 3. To remove the hinge covers: a. Position the display assembly with the bottom edge toward you. 76 Chapter 4 Removal and replacement procedures - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 84
b. Remove the two Phillips PM2.5×4.0 screws (1) that secure the top hinge covers to the display enclosure, and then remove the top hinge covers (2). c. Remove the two Phillips PM2.0×3.0 screws (1) that secure the side hinge covers to the display enclosure, and then remove the side hinge covers (2). - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 85
b. Remove the four Phillips PM2.5×4.0 screws (1) that secure the display panel to the enclosure, and then remove the display panel (2) from the enclosure. c. On the back of the display panel, release the adhesive strip (1) that secures the display panel cable to the display panel, and then - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 86
e. Remove the display hinges (2). 5. To remove the wireless antenna cables and transceivers: a. Position the display assembly with the bottom edge toward you. b. Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 87
Reverse this procedure to reassemble and install the display assembly. 80 Chapter 4 Removal and replacement procedures - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 88
System board NOTE: The system board spare part kit includes replacement thermal materials (including a thermal pad). Description Spare part number System board for use only with computer models equipped with an AMD E2-1800 processor ● For use in models without Windows 8 ● For use in models with - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 89
Description System board for use only with computer models equipped with an Intel Pentium or Celeron processor and a graphics subsystem with UMA video memory ● For use in models without Windows 8 ● For use in models with Windows 8 Standard ● For use in models with Windows 8 Professional System board - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 90
● Fan/heat sink assembly (see Fan/heat sink assembly on page 87) ● Processor (Intel only; see Processor on page 93) NOTE: AMD processors come soldered to the system board and cannot be removed or replaced. To remove the system board: 1. Close the computer, turn it upside down, and then disconnect - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 91
3. Tilt the system board up to the left slightly (2), and then remove the system board (3). NOTE: A thermal pad services a component on the bottom of the system board. Replacement thermal material is included with all system board spare part kits. Reverse this procedure to install - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 92
Optical drive cable Description Optical drive cable (includes cable bracket) Spare part number 685084-001 Before removing the optical drive cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 93
3. Release the optical drive cable from the clips (4) built into the base enclosure. Reverse this procedure to install the optical drive cable. 86 Chapter 4 Removal and replacement procedures - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 94
Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Fan/heat sink assembly for use only with computer models equipped with an AMD processor 688281-001 Fan/heat sink assembly for use only with computer - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 95
To remove the fan/heat sink assembly: 1. Disconnect the fan cable (1) from the system board. 2. Loosen the screws on the heat sink (2) that secure the fan/heat sink assembly to the system board. NOTE: The number of screws used to secure the fan/heat sink assembly to the system board varies by - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 96
NOTE: The following illustration shows the fan/heat sink assembly removal process on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory. Component replacement procedures 89 - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 97
The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal materials are included with the fan/heat sink assembly, processor, and system board spare part kits. NOTE: The following - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 98
it ● Thermal paste is used on the graphics subsystem chip (3) and the heat sink section (4) that services it NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory. - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 99
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it Reverse this procedure to reassemble and install the fan/heat sink assembly. 92 Chapter 4 Removal and replacement procedures - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 100
Processor NOTE: This section applies only to computer models equipped with an Intel processor. AMD processors come soldered to the system board and cannot be removed or replaced. NOTE: The processor spare part kit includes replacement thermal materials. Description Intel Core i5 processors: 3230M - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 101
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 34), and then remove the following components: ● WLAN module (see WLAN module on page 42) ● Hard drive (see - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 102
2. Lift the processor (3) straight up, and then remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Component replacement procedures 95 - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 103
of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 104
or disconnect any device, cable, or cord. 1. From the Start screen, select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 105
or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc. 98 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 106
to 140°F Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 107
39.6-cm (15.6-in), HD display specifications Active diagonal size Resolution Active area PPI Surface treatment Contrast ratio - BrightView 8 ms 200 nits (typical) SVA LED 1.4 (typ), 1.6 (max) 12,000 hours (0.313, 0.329) +/- 0.02 +/- 0.03 60% (typical) U.S. 15.6-in 100 Chapter 6 Specifications - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 108
°F to 131°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 101 - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 109
restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your Creating recovery media and backups ● Restoring and recovering your system NOTE: This guide describes an overview of backing up, restoring and recovering options. For more details - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 110
software update, security scanning, or system diagnostics). You can also manually create a system restore point at any time. For more information History, see Help and Support. From the Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 111
the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/ HP Recovery media: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Recovery Media Creation, and then follow the on-screen instructions - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 112
Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions Even if you did not manually create a restore point, - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 113
Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. NOTE power button. 2. Select Troubleshoot from the boot options menu. 3. Select Reset your PC, and then follow the on-screen instructions. To use the Start - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 114
Get started, and follow the onscreen instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. IMPORTANT: HP - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 115
or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 116
recovery options; see Creating HP Recovery media on page 103. Follow these steps to remove the HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore and recovery - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 117
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 118
Requirements for specific countries and regions Country/region Argentina Australia Austria Belgium Brazil Canada Chile Denmark Finland France Germany India Israel Italy Japan The Netherlands New Zealand Norway The People's Republic of China Saudi Arabia Singapore South Africa South Korea Sweden - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 119
plug) must bear the BSMI certification mark. 7. For 127 V ac, the flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3X0.75/1.00mm2 conductor size, with - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 120
remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that site at http://www.eiai.org. This section provides disassembly instructions for the display assembly. The display assembly must be disassembled - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 121
Perform the following steps: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 122
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 123
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. 116 Chapter - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 124
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 17. Remove the backlight frame from the - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 125
19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 126
HP Recovery Manager 108 buttons left TouchPad 10 optical drive eject 6 power 12 right TouchPad 10 TouchPad on/off 10 C cables service part number 25 computer major components illustrated 15 computer reset 106 computer specifications 99 connectors service considerations 26 D deleted files restoring - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 127
hinge covers removing 76 hinges illustrated 20 removing 77 spare part number 24 HP Recovery Manager 107 correcting boot problems 108 starting 108 HP Recovery media creating 103 recovery 108 HP Recovery partition 108 recovery 107 removing 108 I integrated webcam light, identifying 9 internal display - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 128
system 5 optical drive 3 pointing device 4 ports 4 power requirements 4 processor 1 product name 1 security 5 serviceability 5 video 3 wireless 3 product name 1 R recovery 105, 106 discs 104, 108 HP Recovery Manager 107 media 108 starting 108 supported discs 104 system 107 USB flash drive 108 using - HP 2000-2b19WM | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 129
system restore point creating 103 restoring 105 T thermal pad spare part number 23 tools required 26 top cover illustrated 16 removing 57 spare part number 24 TouchPad button board illustrated 16 removing 63 spare part number 24 TouchPad buttons identifying 10 TouchPad light identifying 10 TouchPad
HP 2000 Notebook PC
Compaq Presario CQ58 Notebook PC
Maintenance and Service Guide