HP 2000-2b20CA HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre
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- HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 1
HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Maintenance and Service Guide - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 2
the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 4
iv Safety warning notice - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 5
identification ...6 Right side ...6 Left side ...7 Front ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons ...12 Keys ...13 Bottom listing ...23 4 Removal and replacement procedures ...26 Preliminary replacement requirements 26 Tools required ...26 Service considerations ...26 - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 6
tag and PCID label 31 Service tag ...31 PCID label ...32 Computer feet ...33 Battery ...34 Display subcomponents (bezel, webcam, panel 35 WLAN module ...42 Memory module ...45 Hard drive ...47 RTC battery ...50 Optical drive ...51 Keyboard ...53 Top cover ...57 Power button board ...61 TouchPad - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 7
Refresh for quick and easy recovery 106 Remove everything and reinstall Windows 106 Recovering using HP Recovery Manager 107 What you need to know 107 Using the HP Recovery partition to recover a minimized image (select models only) ...107 Using HP Recovery media to recover 108 Changing the - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 8
Notebook PC HP 2000 Notebook PC AMD processors C-60 1.333-GHz processor (1066-MHz memory speed, dual core, 9 W) E-300 1.3-GHz processor (1066-MHz memory speed, dual core, 18 W) E2-2000 2.20-GHz processor (3.0-MB L3 cache, dual core, 35 W) AMD models Intel models √ √ √ √ √ √ √ √ √ √ √ √ √ 1 - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 9
graphics: AMD Radeon HD 7340 Graphics (on models with AMD E2-1800 processor; supports DirectX 11) AMD Radeon HD 7310 Graphics (on models with AMD E1-1200 processor; supports DirectX 11) AMD Radeon HD 6310 Graphics (on models with AMD E-300 processor; supports DirectX 11) AMD Radeon HD 6290 Graphics - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 10
models Intel models DDR3/1333-MHz (DDR3/1600-MHz downgraded to DDR3/1333- √ √ MHz) DDR3/1066-MHz (DDR3/1600-MHz downgraded to DDR3/1066- √ MHz) Supports √ Altec Lansing speakers √ √ Supports Microsoft Premium requirements √ √ HP TrueVision HD webcam √ √ HP VGA webcam (fixed, no tilt - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 11
AMD models Intel models Support for the keyboard pointing devices √ √ TouchPad with multi-touch gestures, 2-finger scrolling, and pinch- √ √ zoom enabled Taps enabled by default √ √ Power requirements AC adapter 65-W RC V HP Smart AC adapter with localized cable plug support - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 12
Serviceability Description Support for the following batteries: ● 6-cell, 47-Whr, 2.20-Ah Li-ion battery Security cable slot Preinstalled: ● Windows 8 (64-bit) End-user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory modules (2) ● Optical drive ● WLAN module AMD models Intel models - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 13
(7) Security cable slot Description Reads an optical disc. NOTE: On select models, the optical drive also writes to an optical disc. ● Green: The White: The AC adapter is connected and the battery is charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 14
, see the Regulatory, Safety and Environmental Notices. NOTE: When a device is connected to a headphone jack, the computer speakers are disabled. Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 15
Component (9) (10) Hard drive light Power light Front Component Speakers (2) Description ● Blinking white: The hard drive is being accessed. ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 16
, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support. To access Help and Support in Windows 8, from the Start screen, type help, and then select Help and Support from the list of apps. Display 9 - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 17
Top TouchPad Component (1) (2) TouchPad on/off button TouchPad light (3) TouchPad zone (4) Left TouchPad button (5) Right TouchPad button Description Turns the TouchPad on or off. ● On: The TouchPad is off. ● Off: The TouchPad is on. Moves the on-screen pointer and selects or activates - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 18
. ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. Top 11 - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 19
the computer. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information. In Windows 8: 1. From the Start screen, type power options. 2. Click Settings, and then select Power Options from the options displayed. 12 Chapter 2 External component identification - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 20
pressed in combination with the esc key. Windows 8: Returns you to the Start screen from an open app or the Desktop. NOTE: Pressing the Windows logo key again will return you to the previous screen. Execute frequently used system functions. Windows 8: Displays options for a selected object. Top 13 - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 21
cycle on and off during routine operation. Releases the battery from the battery bay. Wireless and memory module compartment Hard drive bay replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 22
3 Illustrated parts catalog Computer major components Computer major components 15 - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 23
on page 19. Keyboard (includes keyboard cable): For use in French Canada 698694-DB1 For use in the United States 698694-001 Power button board (includes cable) 689686-001 Top cover (includes TouchPad): For use with Compaq models 689696-001 For use with blue HP models 689694-001 For use - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 24
8 ● Models with Windows 8 Standard 685783-001 685783-501 Power connector cable 689678-001 RTC battery 449137-001 Processor (includes replacement thermal materials): NOTE: Only valid on models with Intel processors. On AMD models, the processor comes with the system board and cannot be removed - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 25
, 9.5-mm 622643-001 Base enclosure (for use with all models) For use in models without Windows 8 689674-001 For use in Windows 8 models 704016-001 Battery: 6-cell, 55-Whr, 2.55-Ah Li-ion battery 593554-001 6-cell, 47-Whr, 2.20-Ah Li-ion battery 593553-001 Optical drive (DVD±RW and CD-RW - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 26
Display assembly subcomponents Item (1) (2) Component Display bezel: For use with Compaq models For use with HP models Webcam/microphone module VGA HD Spare part number 689676-001 689675-001 685112-001 703461-001 Display assembly subcomponents 19 - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 27
Top hinge covers Side hinge covers Hinges (include hinges and left and right hinge covers) Display cable (includes display panel cable and webcam/microphone cable) Antennas (includes wireless antenna cables and transceivers) Display enclosure: For use with Compaq models For use with black HP models - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 28
Mass storage devices Item (1) (2a) (2b) (3) (4) Component Spare part number Hard drive (2.5-in, SATA; does not include hard drive cable or bracket): NOTE: The hard drive cable and bracket are included in the Hard Drive Hardware Kit, spare part number 685089-001. 640-GB, 5400-rpm, 9.5-mm - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 29
cover (includes one captive screw, secured by a C-clip) Miscellaneous parts Component HP Smart AC adapter (65-W RC V) Power cord (3-pin, black, 1.83-m) for use in North America Rubber computer feet (includes computer feet and display rubber) Screw Kit Thermal pad (for use with all models - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 30
, 1.83-m) 6-cell, 47-Whr, 2.20-Ah Li-ion battery 6-cell, 55-Whr, 2.55-Ah Li-ion battery 320-GB, 5400-rpm, 9.5-mm SATA hard drive (does not models without Windows 8 and with an Intel Core i5 or i3 processor (includes replacement thermal materials) System board for use only with models with Windows - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 31
panel Screw Kit Speakers (includes left and right speakers and cable) Top cover for use with blue HP models (includes TouchPad) Top cover for use with black HP models (includes TouchPad) Top cover for use with Compaq models (includes TouchPad) Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 32
W) System board for use only with models with Windows 8 Standard and an AMD E1-1500 processor (includes replacement thermal materials) System board for use only with models with Windows 8 Standard and an AMD E2-2000 processor (includes replacement thermal materials) Sequential part number listing - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 33
the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 34
precautions: Before removing or inserting a the connector. Before removing a diskette drive covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing life expectancy. CAUTION: To prevent damage to the computer when you are removing remove - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 35
vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs 000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V 28 Chapter 4 Removal and replacement procedures - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 36
electric charges. Workstation guidelines Follow these grounding workstation guidelines: ● Cover the workstation with approved static-shielding material. ● Use a wrist off power and input signals before inserting or removing connectors or test equipment. Preliminary replacement requirements 29 - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 37
resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, mats Voltage protection level 1,500 V 7,500 V 5,000 V 30 Chapter 4 Removal and replacement procedures - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 38
needed. ● Warranty period (4). This number describes the duration (in years) of the warranty period for the computer. ● Model description (select models only) (5). This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Component replacement procedures 31 - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 39
reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. Windows 8 models Non-Windows 8 models 32 Chapter 4 Removal and replacement procedures - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 40
Computer feet Description Rubber computer feet Spare part number 685103-001 The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. Component replacement procedures 33 - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 41
battery: 1. Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay. 2. Pivot the front edge of the battery down into the battery bay until it is seated. (The battery release latch will automatically lock into place.) 34 Chapter 4 Removal and replacement - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 42
battery (see Battery on page 34). To remove the display bezel, webcam/microphone module, and display panel while the display assembly is still attached to the computer: 1. Position the computer right-side up with the front toward you, and then open it. 2. Remove the two Mylar screw covers (1) and - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 43
4. Remove the display bezel (3). 36 Chapter 4 Removal and replacement procedures - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 44
5. To remove the webcam/microphone module: a. Remove the two broadhead Phillips PM2.5×2.5 screws (1) that secure the display panel and hinges to the enclosure, and then tilt the display panel (2) away from the enclosure as far as possible. Component replacement procedures 37 - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 45
b. Disconnect the module cable from the module. 38 Chapter 4 Removal and replacement procedures - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 46
c. Remove the webcam/microphone module. (The module is attached to the display enclosure with double-sided tape.) Component replacement procedures 39 - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 47
the display panel: a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel, and then tilt the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel. 40 Chapter 4 Removal and replacement procedures - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 48
the webcam/microphone module cable that is secured to the back of the display panel with adhesive material, and then remove the display panel (3). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. Component replacement procedures 41 - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 49
. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact support. Before removing the WLAN module AC adapter from the computer. 4. Remove the battery (see Battery on page 34). 42 Chapter 4 Removal and replacement procedures - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 50
compartment cover screw (1), and then lift up on the tab (2) and remove the cover (3). The memory module/wireless module compartment cover is antenna cable is connected to the WLAN module Aux terminal. 3. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 51
4. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. 44 Chapter 4 Removal and replacement procedures - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 52
cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 34). 5. Remove the memory module/wireless module compartment cover (see WLAN module on page 42). To remove a memory module: 1. Flip up the Mylar sheet protecting the memory module - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 53
3. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. 46 Chapter 4 Removal and replacement procedures - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 54
the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 34). 5. Remove the memory module/wireless module compartment cover (see WLAN module on page 42). Component replacement procedures 47 - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 55
the hard drive: 1. Loosen the hard drive cover screw (1), and then lift up (2) and remove the cover (3). The hard drive compartment cover is available in the Plastics Kit. For more information about the bracket (2) out and away from the hard drive. 48 Chapter 4 Removal and replacement procedures - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 56
6. Remove the hard drive (3) from the bracket. Reverse this procedure to reassemble and install the hard drive. Component replacement procedures 49 - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 57
adapter from the computer. 4. Remove the battery (see Battery on page 34). 5. Remove the memory module/wireless module compartment cover (see WLAN module on page 42). 6. Remove the hard drive compartment cover (see Hard drive on page 47). To remove the RTC battery: ▲ Insert a screwdriver or similar - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 58
drive insert for use in models without an optical drive Spare part number 685096-001 702756-001 Before removing the optical drive, follow these 4. Remove the battery (see Battery on page 34). 5. Remove the memory module/wireless module compartment cover (see WLAN module on page 42). 6. Remove the - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 59
drive (3) by sliding it out of the optical drive bay. 4. If it is necessary to replace the optical drive bracket on the rear of the optical drive, position the optical drive with the rear panel toward you. 5. Remove the two Phillips PM2.0×3.0 screws (1) that secure the bracket to the optical drive - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 60
then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 34). 5. Remove the memory module/wireless module compartment cover (see WLAN module on page 42). 6. Remove the hard drive compartment cover (see Hard drive on page 47). Component replacement procedures 53 - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 61
the bottom toward you, and then partially open the computer. 3. Using a flat-bladed screwdriver or similar tool, push the tabs of the 4 keyboard clips (1) that are visible inside the battery bay towards the rear of the computer to loosen the keyboard. 54 Chapter 4 Removal and replacement procedures - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 62
of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests upside down on the palm rest. Component replacement procedures 55 - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 63
7. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. 8. Remove the keyboard (3). Reverse this procedure to install the keyboard. 56 Chapter 4 Removal and replacement procedures - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 64
computer. 4. Remove the battery (see Battery on page 34), and then remove the following components: ● Memory module/wireless module compartment cover (see WLAN module on page 42) ● Hard drive (see Hard drive on page 47) ● Keyboard (see Keyboard on page 53) NOTE: When replacing the top cover, be sure - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 65
2. Remove the five Phillips PM2.5×6.0 screws that secure the top cover to the computer. 3. Remove the four Phillips PM1.6×2.0 screws (1) and the Phillips PM2.0×3.0 screw (2) that secure the top cover to the computer. 58 Chapter 4 Removal and replacement procedures - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 66
top cover to the computer. 5. Turn the computer right-side up with the front toward you, and then open the computer. 6. Release the ZIF connectors to the power button board cable (1) and the TouchPad button board cable (2), and then disconnect the cables from the system board. Component replacement - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 67
PM2.5×6.0 screws that secure the top cover to the computer. 8. Lift the rear edge of the top cover (1) until the left and right sides disengage from the base enclosure. 9. Remove the top cover (2). Reverse this procedure to install the top cover. 60 Chapter 4 Removal and replacement procedures - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 68
4. Remove the battery (see Battery on page 34), and then remove the following components: ● Memory module/wireless module compartment cover (see WLAN module on page 42) ● Hard drive (see Hard drive on page 47) ● Keyboard (see Keyboard on page 53) ● Top cover (see Top cover on page 57) To remove the - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 69
4. Remove the power button board and cable (3). Reverse this procedure to install the power button board and cable. 62 Chapter 4 Removal and replacement procedures - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 70
4. Remove the battery (see Battery on page 34), and then remove the following components: ● Memory module/wireless module compartment cover (see WLAN module on page 42) ● Hard drive (see Hard drive on page 47) ● Keyboard (see Keyboard on page 53) ● Top cover (see Top cover on page 57) To remove the - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 71
5. Remove the TouchPad button board cable (4) from the opening in the top cover, and then remove the TouchPad button board (5). Reverse this procedure to install the TouchPad button board. 64 Chapter 4 Removal and replacement procedures - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 72
4. Remove the battery (see Battery on page 34), and then remove the following components: ● Memory module/wireless module compartment cover (see WLAN module on page 42) ● Hard drive (see Hard drive on page 47) ● Keyboard (see Keyboard on page 53) ● Top cover (see Top cover on page 57) To remove the - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 73
3. Remove the speakers (4). Reverse this procedure to install the speakers. 66 Chapter 4 Removal and replacement procedures - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 74
4. Remove the battery (see Battery on page 34), and then remove the following components: ● Memory module/wireless module compartment cover (see WLAN module on page 42) ● Hard drive (see Hard drive on page 47) ● Keyboard (see Keyboard on page 53) ● Top cover (see Top cover on page 57) To remove the - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 75
3. Remove the USB board (3). Reverse this procedure to install the USB board. 68 Chapter 4 Removal and replacement procedures - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 76
4. Remove the battery (see Battery on page 34), and then remove the following components: ● Memory module/wireless module compartment cover (see WLAN module on page 42) ● Hard drive (see Hard drive on page 47) ● Keyboard (see Keyboard on page 53) ● Top cover (see Top cover on page 57) To remove the - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 77
4. Remove the power connector cable (4). Reverse this procedure to install the power connector cable. 70 Chapter 4 Removal and replacement procedures - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 78
(see Battery on page 34). 5. Disconnect the WLAN module antenna cables from the WLAN module (see WLAN module on page 42). 6. Remove the following components: ● Hard drive (see Hard drive on page 47) ● Keyboard (see Keyboard on page 53) ● Top cover (see Top cover on page 57) Component replacement - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 79
the wireless antenna cables from the clips (2) built into the base enclosure. NOTE: Models may have either one or two antennas installed. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 80
the display assembly (2). NOTE: Models may have either one or two antennas installed. If it is necessary to replace any of the display assembly subcomponents: 1. To remove the display bezel: a. Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.0 screws (2) that secure the display - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 81
(6). 2. To remove the webcam/microphone module: a. Position the display assembly with the top edge toward you. b. Remove the two broadhead Phillips PM2.5×2.5 screws (1) that secure the display panel to the enclosure. c. Tilt the display panel (2) up. 74 Chapter 4 Removal and replacement procedures - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 82
d. Disconnect the module cable (3) from the module. Component replacement procedures 75 - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 83
e. Remove the webcam/microphone module. (The module is attached to the display enclosure with double-sided tape.) 3. To remove the hinge covers: a. Position the display assembly with the bottom edge toward you. 76 Chapter 4 Removal and replacement procedures - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 84
covers (2). c. Remove the two Phillips PM2.0×3.0 screws (1) that secure the side hinge covers to the display enclosure, and then remove the side hinge covers (2). 4. To remove the display panel, cable, and hinges: a. Position the display assembly with the top edge toward you. Component replacement - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 85
(1) that secure the display panel to the enclosure, and then remove the display panel (2) from the enclosure. c. On the back panel cable to the display panel, and then disconnect (2) and remove (3) the cable. d. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 86
the wireless antenna cables from the clips (2) built into the display enclosure. d. Remove the wireless antenna cables and transceivers (3). NOTE: Models may have either one or two antennas installed. 6. If replacing the display enclosure, be sure that the other subcomponents (including the webcam - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 87
Reverse this procedure to reassemble and install the display assembly. 80 Chapter 4 Removal and replacement procedures - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 88
graphics subsystem with UMA video memory (RCTO system board for use in Brazil and India only) ● For use in models without Windows 8 685107-001 ● For use in models with Windows 8 Standard 685107-501 ● For use in models with Windows 8 Professional 685107-501 Component replacement procedures 81 - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 89
the AC adapter from the computer. 4. Remove the battery (see Battery on page 34). 5. Remove the following components: ● WLAN module (see WLAN module on page 42) ● Hard drive (see Hard drive on page 47) ● Keyboard (see Keyboard on page 53) ● Top cover (see Top cover on page 57) ● Speakers (see - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 90
on page 87) ● Processor (Intel only; see Processor on page 93) NOTE: AMD processors come soldered to the system board and cannot be removed or replaced. To remove the system board: 1. Close the computer, turn it upside down, and then disconnect the optical drive connector cable from the system board - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 91
3. Tilt the system board up to the left slightly (2), and then remove the system board (3). NOTE: A thermal pad services a component on the bottom of the system board. Replacement thermal material is included with all system board spare part kits. Reverse this procedure to install the system board. - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 92
the AC adapter from the computer. 4. Remove the battery (see Battery on page 34), and then remove the following components: ● WLAN module (see WLAN module on page 42) ● Hard drive (see Hard drive on page 47) ● Keyboard (see Keyboard on page 53) ● Top cover (see Top cover on page 57) ● Speakers (see - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 93
3. Release the optical drive cable from the clips (4) built into the base enclosure. Reverse this procedure to install the optical drive cable. 86 Chapter 4 Removal and replacement procedures - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 94
the AC adapter from the computer. 4. Remove the battery (see Battery on page 34), and then remove the following components: ● WLAN module (see WLAN module on page 42) ● Hard drive (see Hard drive on page 47) ● Keyboard (see Keyboard on page 53) ● Top cover (see Top cover on page 57) ● Speakers (see - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 95
To remove the fan/heat varies by computer model. 3. Remove the Phillips PM2.0×3.0 screw (3) that secures the fan/heat sink assembly to the system board. 4. Remove the fan/heat the fan/heat sink assembly removal process on a computer model equipped with an AMD processor. NOTE: The following illustration - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 96
NOTE: The following illustration shows the fan/heat sink assembly removal process on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory. Component replacement procedures 89 - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 97
thermal materials are included with the fan/heat sink assembly, processor, and system board spare part kits. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an AMD processor. 90 Chapter 4 Removal and replacement procedures - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 98
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory. ● Thermal paste is used on - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 99
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it Reverse this procedure to reassemble and install the fan/heat sink assembly. 92 Chapter 4 Removal and replacement procedures - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 100
Processor NOTE: This section applies only to computer models equipped with an Intel processor. AMD processors come soldered to the system board and cannot be removed or replaced. NOTE: The processor spare part kit includes replacement thermal materials. Description Intel Core i5 processors: 3230M - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 101
Remove the battery (see Battery on page 34), and then remove the following components: ● WLAN module (see WLAN module on page 42) ● Hard drive (see Hard drive on page 47) ● Keyboard (see Keyboard on page 53) ● Top cover (see Top cover To remove the processor: 1. Use a flat-bladed screw driver (1) to - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 102
2. Lift the processor (3) straight up, and then remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Component replacement procedures 95 - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 103
, keyboard, mouse the screen. NOTE HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting you are already in Windows) or by using Setup - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 104
or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. From the Start screen, select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 105
on or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc. 98 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 106
6 Specifications Computer specifications Metric U.S. Dimensions Depth 23.1 cm 9.09 in Width 34.2 cm 13.46 in Height (front to back) 3.00 to 3.55 cm 1.18 to 1.40 in Weight 2.19 kg 4.84 lb Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A - 65 W 19 V - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 107
39.6-cm (15.6-in), HD display specifications Active diagonal size Resolution Active area PPI Surface treatment Contrast ratio Response time Brightness Viewing angle Backlight Luminance uniformity @ 13 points Lifetime (1/2 luminance) Color coordinate (white) Color tolerance (White) Color tolerance - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 108
°F to 131°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 101 - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 109
recovering Your computer includes tools provided by HP and the operating system to help you guide describes an overview of backing up, restoring and recovering options. For more details about the tools provided, see Help and Support. From the Start screen, type h, and then select Help and Support - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 110
cases where the hard drive is corrupted or has been replaced. HP Recovery media you create will provide the following recovery options: for enabling Windows File History, see Help and Support. From the Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 111
the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/ HP Recovery media: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Recovery Media Creation, and then follow the on-screen instructions - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 112
using File History, see Help and Support. From the Start screen, type h, and then select Help and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 113
in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Refresh your PC without affecting your files, select Get started, and then follow the on-screen instructions. Remove everything and reinstall Windows Sometimes you want to perform detailed - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 114
screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows, select Get started, and follow the onscreen instructions. Recovering using HP Recovery Manager HP the operating system and all hardware-related drivers and software, but not other software - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 115
Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP the on-screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 116
recovery options; see Creating HP Recovery media on page 103. Follow these steps to remove the HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore and recovery - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 117
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 118
Requirements for specific countries and regions Country/region Argentina Australia Austria Belgium Brazil Canada Chile Denmark Finland France Germany India Israel Italy Japan The Netherlands New Zealand Norway The People's Republic of China Saudi Arabia Singapore South Africa South Korea Sweden - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 119
Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 120
life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries general disassembly instructions. Specific - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 121
Perform the following steps: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 122
the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. 9. Use a sharp-edged tool to cut the tape (1) that secures the sides of - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 123
the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. 116 Chapter 9 Recycling - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 124
the clip (2) in the display panel. 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 125
. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight. 118 Chapter 9 Recycling - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 126
illustrated 18 removing 34 spare part number 23 battery bay identifying 14 battery release latch identifying 14 BIOS determining version 96 downloading an update 97 updating 96 boot order changing HP Recovery Manager 108 buttons left TouchPad 10 optical drive eject 6 power 12 right TouchPad 10 - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 127
covers removing 76 hinges illustrated 20 removing 77 spare part number 24 HP Recovery Manager 107 correcting boot problems 108 starting 108 HP Recovery media creating 103 recovery 108 HP Recovery partition 108 recovery 107 removing 7 K keyboard illustrated 16 product description 4 removing 53 spare - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 128
105, 106 refresh 106 computer 105 removal/replacement preliminaries 26 procedures 31 remove everything and reinstall Windows 106 reset computer 105, 106 steps 106 restore Windows File History 105 RJ-45 (network) jack identifying 7 RTC battery illustrated 17 removing 50 spare part number 23 rubber - HP 2000-2b20CA | HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Compaq Pre - Page 129
23 tools required 26 top cover illustrated 16 removing 57 spare part number 24 TouchPad button board illustrated 16 removing 63 spare part number 19 removing 37, 74 spare part number 23, 25 122 Index Windows backup 103 File History 103, 105 Refresh 105, 106 reinstall 105, 106 remove everything
HP 2000 Notebook PC
Compaq Presario CQ58 Notebook PC
Maintenance and Service Guide