HP 2100tn HP LaserJet 2100 Series Printer -User Guide

HP 2100tn - LaserJet B/W Laser Printer Manual

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  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 1
    HP LaserJet 2100 2100 M 2100 TN Printers User Guide
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 2
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 3
    HP LaserJet 2100, 2100 M, and 2100 TN Printers User Guide
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 4
    MS Windows, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation. LaserWriter® is a registered trademark of Apple Computer, Inc. TrueType™ is a U.S. trademark of Apple Computer, Inc. ENERGY STAR® is a U.S. registered service mark of the U.S. EPA. Hewlett-Packard Company
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 5
    over your modem, we suggest these services: World Wide Web URL - Printer drivers, updated HP printer software, plus product and support information may be obtained from the following URLs: in the U.S. http://www.hp.com in Europe http://www2.hp.com Printer drivers may be obtained from the
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 6
    : Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada). Extended Service 1-800-446-0522 HP FIRST: HP FIRST Fax will deliver detailed troubleshooting information on common software and troubleshooting tips for your HP product. Call from any touch tone phone and request up to three documents
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 7
    Assistance for the U.S. and Canada: (Refer to the service and support chapter of this user guide for additional product repair information.) Call (1) (208) printer needs repair, call 1-800-243-9816 to locate your nearest HP-Authorized service provider, or call 208-223-2551 for HP centralized service
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    Worldwide (continued) In-country/region support numbers: If you require support after your warranty has expired, additional product repair services, or if your country/region is not listed below, see "Worldwide Sales and Service Offices." Argentina 787-8080 Japan (81) (3) 3335-8333 Australia
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    16 Ready 16 Processing 17 Data 17 Manual Feed with Pause 17 Paper Out 18 Paper Out (requested tray 18 Attention 18 Continuable Error 19 Service Error 19 Accessory Error 19 Printing with the Infrared Port (Wireless Printing 20 Printing Instructions 21 Interface Ports 22 Accessories and
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    Default Printer Driver Settings 65 Printing on Different Paper for the First Page 66 Tray Locking 68 3 Printer Tips and Maintenance Overview 69 Managing the UltraPrecise Toner Cartridge 70 HP Policy on Non-HP Toner Cartridges 70 Toner Cartridge Storage 70 Toner Cartridge Life Expectancy
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    Problems 110 Selecting an Alternate PPD 113 Troubleshooting PS Errors 114 5 Service and Support Availability 117 HP Express Exchange 117 Guidelines for Repacking the Printer 118 Service Information Form 119 HP Maintenance Agreements 120 On-Site Service Agreements 120 Hewlett-Packard
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    148 Transparencies 149 Appendix C Printer Memory and Expansion Overview 151 Printer Memory 152 Installing Memory 153 Checking Memory Installation 155 Installing an HP JetDirect EIO Card 156 Appendix D Printer Commands Overview 157 Understanding PCL Printer Command Syntax 158 Combining Escape
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    1 Printer Basics Getting to Know the Printer This chapter provides information in the following areas: ! Printer Features ! Printer Software ! Control Panel ! Printing with the Infrared Port (Wireless Printing) ! Interface Ports ! Accessories and Ordering Information EN Chapter 1 Printer Basics 1
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    imaging capabilities are benefits of the PCL 6 printer language. This also includes 45 scalable TrueType fonts and one bitmapped Line Printer Font. PS Language and Fonts ! The HP LaserJet 2100 M and 2100 TN printers include the HP PS Level 2 printer language emulation with 35 built-in PS
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    N print servers for fast and easy connectivity. ! Use in Workgroups to provide flexibility, fast printing through the network, and remote management. Enhanced Memory and Memory Expansion ! The HP LaserJet 2100 printer comes with 4 MB of memory and can be expanded to 52 MB with the three available
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    , see the HP Support pages at the front of this user guide to obtain the most recent software. The HP LaserJet 2100 Series printer comes with drivers for the following platforms and operating environments. Find your operating system and follow the instructions to start the installation. ! "Windows
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    remaining installation instructions. Windows 3.x page 13 for instructions. 2. Select installation type. The installer provides three options for software installation. • Typical (recommended method): This option loads printer drivers, screen fonts, HP FontSmart, an uninstaller, and a configuration
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    Wide Web, please take a moment to complete the registration for your HP LaserJet 2100 at the following website: http://www.hp.com/go/lj2100_register This will help Hewlett-Packard better provide support for your printer. After registering, you will have the option to receive valuable business tools
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    in the printer. HP LaserJet Configuration Utility (Windows 9x/NT 4.0 only) The HP LaserJet configuration utility manages printer default settings. It allows you to access many of the printer's features, including: ! Printing PCL and PS test, font, and demo pages. ! Selecting page setup defaults
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    Server) ! Windows 9x ! Solaris* ! OS/2* *The software for these systems is not included on the compact disc with the printer, but is available from the Internet. If you do not have access to the Internet, see the HP Support pages at the front of this user guide to obtain this software. Network
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    - Windows 9x/NT 4.0 only) HP JetSend is a new technology from Hewlett-Packard that allows devices to communicate with each other simply and directly. HP JetSend is built into your printer, allowing it to receive information from any JetSend-enabled sending device anywhere on your network, whether
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 22
    CD-ROM drive. The installation window will appear on the desktop. Custom (for experienced users and network administrators): This option allows you HP LaserJet 2100 at the following website: http://www.hp.com/go/lj2100_register This will help Hewlett-Packard better provide support for your printer
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    features that are not available in the driver. The illustrated screens make selecting printer features from the Macintosh computer easier than ever. Use the HP LaserJet Utility to do the following: ! Name the printer, assign it to a zone on the network, download files and fonts, and change most of
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    or any wordprocessing program that edits ASCII text files, and follow the instructions below. For DOS versions 4.0 and later, add: MODE LPT1:,,B Control Panel (RCP) enables you to change printer settings if the DOS software application does not support the printer feature you want to use. To start
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    features through your printer driver. See "Software Tasks" on page 44 for instructions on using specific printer driver features. What additional drivers and software upgrades are available to me? The latest printer drivers and printing software for HP LaserJet printers are available on the World
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    you do not have access to the Internet, see the HP Support pages at the front of this user guide to obtain the most recent software. How do I remove the printing software? In Windows, after installation, the Uninstall icon in the HP LaserJet program group allows you to select and remove any or all
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    , the top panel status lights will cycle, but nothing else will happen. Go Press GO to resume printing when the printer is paused or when unprinted data is still in the printer. Press GO to clear some printer errors. Press GO to print a demo page. The printer must be in the ready state. EN Chapter
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    Messages The following control panel messages indicate various conditions of the printer in preparation for, or during, printing. If the Attention light is on, the printer is experiencing an error. See "Troubleshooting Error Messages" on page 99. Startup The Go, Ready, and Attention lights cycle one
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    prints from Tray 1 or from another tray if Tray 1 is empty and the paper size is supported in the other Tray. Pressing the JOB CANCEL button cancels the current job and the printer returns to ready. Manual Feed with Pause The Go light is blinking. Pressing the Go button prints from Tray 1 or
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    prints from another tray. Pressing the JOB CANCEL button cancels the current job. Attention The printer requires attention for one of the following circumstances: door open toner cartridge missing paper jam Pressing the GO button causes the printer to attempt to clear the paper jam. 18 Chapter
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    return to the continuable error state. See "Continuable Error" on page 100. Service Error The printer has experienced an error and cannot recover. All of the lights are on. See "Service Error" on page 101. Accessory Error The printer has experienced an error and cannot recover. All of the lights
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    ) equipped with an IrDA-compliant IR port. An infrared port driver that allows printing from the computer to the printer using the IR port and the IrDA communication protocol. A printer driver to generate data that the printer can print. Check with your hardware or operating system manufacturer for
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    Printing Instructions 1. Make sure the printer is in ready state (Ready light on). 2. Align an IrDA-compliant computer within 1 meter (3 feet) of the IR port. Ensure the computer. The IR status light will turn on when the connection has been made. 15° 1 Meter (3 Feet) EN Chapter 1 Printer Basics 21
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    Interface Ports The HP LaserJet 2100 and the 2100 M printers include two interface ports: an IEEE-1284 parallel and a LocalTalk port. The HP LaserJet 2100 TN printer also includes an HP JetDirect 600 N print server card that includes a 10Base-T (RJ-45) port. LocalTalk port Parallel port (IEEE-1284)
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    toner cartridge Pallet Quantity C4096A C4097A Memory and Language Memory upgrades The HP LaserJet 2100 printer comes 4 MB C4135A with 4 MB of memory and can be 8 MB C4136A expanded to 52 MB with the 3 available 16 MB C4137A memory (DIMM) slots. The HP LaserJet 2100 M and 2100 TN printers
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    printer connector (B-type) 2 Meter A to B C2950A 3 Meter A to B C2951A LocalTalk Network Kit for Macintosh Connect to a LocalTalk Network 92215N Serial printer Tray 3 comes with the 2100 TN printer. C4793A Tray 2 or HP LaserJet Paper Premium HP brand paper for use with HP LaserJet printers
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    with HP LaserJet printers HP LaserJet 2100, 2100 M, and 2100 TN Printers User Guide An additional copy of this user guide C4170-90901 To order HP LaserJet accessories and options see the "Worldwide Sales and Service Offices" on page 124 for authorized HP dealers. EN Chapter 1 Printer Basics
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    26 Chapter 1 Printer Basics EN
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    2 Printing Tasks Overview This chapter explains your printing options and gives common printing tasks: ! Preparing for Printing ! Media Input Options ! Loading Media into Tray 1 ! Reloading Media into Tray 2 or Optional Tray 3 ! Changing Paper Size in Tray 2 or Optional Tray 3 ! Printing Tasks !
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    media specifications. Always test a sample of paper before purchasing large quantities. Your paper supplier should understand the requirements specified in the HP LaserJet Printer Family Paper Specification Guide. See "Supplementary Documentation" on page 25. 28 Chapter 2 Printing Tasks EN
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    , the printer draws from Tray 2 (or optional Tray 3 if it is installed). Tray 1 Tray 2 Optional Tray 3 Tray 1 Media Sizes Tray 1 adjusts for sizes from 76 by 127 mm (3 by 5 in.) to a legal-size sheet, 216 by 356 mm (8.5 by 14 in.). Tray 1 should be used when printing: Envelopes (see page 35) Labels
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    (ISO and JIS) Letter Legal Executive 8.5 by 13 in. See "Changing Paper Size in Tray 2 or Optional Tray 3" on page 33 to change the paper size. See "Supported Sizes of Paper" on page 140 for specific dimensions. Use only paper from Tray 2 or optional Tray 3. Other types of printable media may jam if
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    touch the media stack on both sides without bending it. Make sure the media fits under the tabs on the paper width guides. Note Do not add media to Tray 1 while the 4 printer is printing. This could cause a paper jam. For preprinted material, see "Letterhead or Preprinted Forms Orientation" on
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    tray at all four corners. Keep the media below the height tabs on the paper length guide in 2 the rear of the tray. 4 Slide the tray back into the printer. Note Whenever you remove a tray from the printer, always push down the metal paper lift plate before you put it back. 3 The metal
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    Size in Tray 2 or Optional Tray 3 1 1 Pull the desired tray out of the printer and remove any paper. 2 Press on the blue tab on the rear paper length guide to adjust for the paper length. 3 Adjust the paper length guide so the pointer matches the desired paper size. 2 4 Move the side width
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    tabs on the paper length guide in the rear of the tray. 7 Move the paper width guides inward so they touch the media on each 7 side. The paper width guides will click into place for all sizes supported by the tray. 8 Slide the tray back into the printer. 8 34 Chapter 2 Printing Tasks EN
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    they are undamaged and are not stuck together. Never use envelopes with clasps, snaps, windows, coated linings, self-stick adhesives, or other synthetic materials. See Appendix B for media envelope curl. 3 Slide the width guides on Tray 1 outward slightly wider than the media. Continued on next
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    envelope stack without bending it. The envelopes should be centered between the paper guides and under the tabs on 5 the paper width guides. Note If the envelope has a flap on the short edge, this edge must enter the printer first. You may experience some paper jams when using any media with
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 49
    recommended for laser printers, such as HP LaserJet labels. See "Labels" on page 148 for printer more than once. The adhesive backing is designed for one pass through the printer. If a sheet of labels becomes jammed in the printer, remove the toner cartridge and then see "Clearing Paper Jams" on page
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    Printing on Transparencies Only use transparencies recommended for use in laser printers, such as HP transparency film. Ordering information is located on page 25. Appendix B lists transparency specifications on page 149. Print transparencies from Tray 1. Use the top output tray to reduce curling (
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    . For optimum performance, make sure you are storing and handling the paper correctly. Please refer to "Printing and Paper Storage Environment" on page 144. Using media from another manufacturer may also help. Custom-Sized Media and Cardstock Guidelines: Always insert the short-edge first into Tray
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    Tray 1, making sure the printed side is facing down with the top-edge toward the printer. The PS Windows 9x and the Windows NT 4.0 printer driver as well as some software applications include "odd pages" and "even pages" printing. To use this option, flip down the rear output bin so that the paper
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    binding on the long edge. Short edge duplexing prints the page with the binding on the short edge. Long edge binding: Print the second side from Tray 1, making sure the printed side is facing down with the top-edge toward the printer. Short edge binding: Print the second side from Tray 1, making
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    Printing on Special Media Letterhead or Preprinted Forms Orientation Tray 1 letterhead orientation: print-side up, top-edge toward the printer. Tray 2 or optional Tray 3 letterhead orientation: print-side down, top-edge toward you. 42 Chapter 2 Printing Tasks EN
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    print spooler such as the Print Manager in Windows 3.1 or Print Monitor in Mac, delete the job there. If the print job is already printing, press the printer JOB CANCEL button. The printer will finish printing any pages that are already moving through the printer and delete the rest of the print job
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    the printer software. Some printer drivers do not support all printer features. Use the PCL 6 printer driver to take full advantage of all the printer's Multiple Pages on One Sheet of paper (N-up printing) Accessing the Printer Driver After installation, you can access the printer driver through
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    Properties. Many of the features in NT 4.0 printer drivers are also located on the Document Defaults menu. Windows 3.x From the File menu, click Print, click From the Windows control panel, Printers, and then click Options. double-click Printers, highlight the (The actual steps can vary; this
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    " or "confidential" placed diagonally across the first page or all pages of a document. Watermarks are available only with the HP PCL 6 (Windows), Windows NT 4.0 PS, and LaserWriter printer drivers. Watermarks Printer Driver PCL 6 (Windows 3.1/9x) Procedure To use an existing watermark 1. Access
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    Watermarks (continued) Printer Driver Procedure PCL 6 (Windows NT 4.0) To use an existing watermark 1. Click the Start button, point to Settings, then click Printers. Right-click the printer icon and choose Document Defaults. 2. From the Effects tab, click the Watermarks drop-down list. 3. Click
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    and select "none" in the Change 'Watermark' Setting box. The Windows 9x PS printer driver does not support userdefined watermarks. If you want to create a watermark, use the HP PCL 6 printer driver. Macintosh LaserWriter 8.3 1. Select Page Setup from the File menu. 2. Select Options. 3. Click the
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    Watermarks (continued) Printer Driver Procedure Macintosh LaserWriter 8.4 and higher 1. Select Page Setup from the File menu. 2. Click the pop-up and select Watermark/Overlay. 3. Click on each desired watermark option and select the desired setting. To
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    on the sheet. You can specify up to 9 pages. N-up Printing Printer Driver PCL 6 (Windows 3.1/9x) PCL 6 (Windows NT 4.0) Windows 9x PS Procedure 1. Access the printer driver. 2. From the Finishing tab, click Pages per Sheet. 3. Enter the number of pages you want to print per sheet (1, 2, 4, or
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 63
    (continued) Printer Driver Procedure Windows NT 4.0 PS 1. Access the printer driver. 2. From the Advanced tab, click Document Options, then Printer Features to expand their subentries. 3. Click Pages per Sheet. 4. Select the desired option (1, 2, 4, 6, 9, or 16) in the Change 'Pages per Sheet
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    the custom paper size length and width. 6. Click OK. You can save up to five custom paper sizes for reuse. Windows NT 4.0 The Windows NT printer drivers do not support custom paper sizes. You may access custom sizes through the operating system. 1. Click the Start button, point to Settings, then
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    Custom Paper Size (continued) Printer Driver Procedure Windows 9x PS 1. Access the printer driver. 2. From the Paper tab, scroll to the right of the Paper Size box and click Custom Page. 3. Click the Custom button. 4. From the Custom-Defined Size window, type the name of the custom paper size.
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    the Quick Sets drop-down list. Quick Sets are available only with the HP PCL 6 printer driver for Windows. Quick Sets Printer Driver PCL 6 (Windows 3.1/9x) Procedure Creating Quick Sets 1. Access the printer driver. 2. Select the desired print settings. 3. In the Quick Sets box, type a name for
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    Sets (continued) Printer Driver Procedure PCL 6 (Windows NT 4.0) Creating Quick Sets If you are running the printer driver from the server, you need administrator rights to save new Quick Sets. 1. Click the Start button, point to Settings, then click Printers. Right-click the printer icon and
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    will extend the life of your toner cartridge and reduce your cost per page, but will reduce print quality. This setting is not available with 1200 dpi settings. EconoMode Printer Driver Procedure PCL 6 (Windows 3.1/9x) 1. Access the printer driver. 2. From the Finishing tab, click EconoMode
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    EconoMode (continued) Printer Driver Procedure Macintosh LaserWriter 8.3 1. Select Print from the File menu. 2. Click Options. 3. Select the desired EconoMode setting. 4. Click OK. Macintosh LaserWriter 8.4 and higher 1. Select Print from
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    you can choose custom settings. Resolution Options: Best Quality (default) - 1200 dpi for the best print quality. Faster Printing - 600 dpi, alternate text. Choosing Print Quality Settings Printer Driver Procedure PCL 6 (Windows 3.1/9x) 1. Access the printer driver. 2. From the Finishing tab,
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    Print Quality Settings (continued) Printer Driver Procedure Windows NT 4.0 PS 1. Access the printer driver. 2. From the Advanced tab, click Graphics to expand its subentries. 3. Click Resolution. 4. Select the desired Resolution option in the Change 'Resolution' Setting box. (1200 is the same as
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    or A4-size paper. Reduce/Enlarge Printer Driver Procedure PCL 6 (Windows 3.1/9x) 1. Access the printer driver. 2. From the Effects tab, -size paper 1. Access the printer driver. 2. From the Device Options tab, click Fit to Page. 3. Select the desired Fit to Page option in the Change Setting
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    or A4-size paper This setting works for all paper sizes in the Windows NT 4.0 PS printer driver. 1. Access the printer driver. 2. From the Advanced tab, click Document Options, then Printer Features to expand their subentries. 3. Click Fit to Page. 4. Select the desired option in the Change 'Fit to
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    . 2. From the Paper tab, select the desired Paper Source option in the Paper Source drop-down list. 3. Click OK. Windows NT 4.0 PS 1. Access the printer driver. 2. From the Page Setup tab, select the desired paper source from the Paper Source drop-down list. 3. Click OK. Macintosh LaserWriter
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    Off if graphics, particularly scanned images, are not printing clearly. REt is disabled when 1200 dpi settings are selected. REt Printer Driver Procedure PCL 6 (Windows 3.1/9x) 1. Access the printer driver. 2. From the Finishing tab, click Custom, then Details. 3. In the Print Quality Details
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    REt (continued) Printer Driver Procedure Windows 9x PS 1. Access the printer driver. 2. From the Device Options tab, select the desired Resolution Enhancement option from the Printer Features drop-down list. 3. Select the desired Resolution Enhancement option in the Change setting for '
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    printer settings without restarting your application, select another printer driver, then select the Windows NT 4.0 PS printer driver. Macintosh LaserWriter 8.3 To restore default printer driver the printer. For example, for a printer called HP LaserJet 2100 M, delete the file HP LaserJet 2100 M.
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    only with the HP PCL 6 printer and Macintosh LaserWriter driver. Some applications may also have this feature. Check with the application's help file. Printing on Different Paper for the First Page Printer Driver Procedure PCL 6 (Windows 3.1/9x) 1. Access the printer driver. 2. From the Paper
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    Note Printing on Different Paper for the First Page (continued) Printer Driver Procedure Macintosh LaserWriter 8.3 1. Select Print from the File menu. 2. Select First From and then select the desired tray for the first page from the pop-up menu. 3. Select the tray for the rest of the job from
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    you must specify the source. The feature will not allow you to lock all the trays. One tray must be "unlocked." Tray Locking Printer Utility Windows Macintosh Procedure 1. Run the HP LaserJet configuration utility or JetAdmin. 2. From the Custom tab, select the tray you wish to lock. 1. Run the
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    for high-quality and economical printing. It also lists special maintenance tasks for the toner cartridge and the printer. Managing the UltraPrecise Toner Cartridge Redistributing the Toner Cleaning the Printer Using the Printer Cleaning Processes EN Chapter 3 Printer Tips and Maintenance 69
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    EconoMode is off. (These are the default settings.) Recycling Toner Cartridges To install a new HP toner cartridge and recycle the used cartridge, follow the instructions included in the new toner cartridge box. See "HP Toner Cartridges" on page 133. 70 Chapter 3 Printer Tips and Maintenance EN
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    damage, do not expose the 3 toner cartridge to light for more than a few minutes. 3 Rotate the toner cartridge and gently shake from side to side to redistribute the toner. (Do not tip the cartridge on end, or it might leak.) Continued on next page. EN Chapter 3 Printer Tips and Maintenance 71
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    in cold water. (Hot water sets toner into fabric.) 4 Reinsert the toner cartridge into the printer and close the top cover. If the print remains light, install a new toner cartridge. (Follow the instructions provided with the new toner cartridge.) 72 Chapter 3 Printer Tips and Maintenance EN
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    quality, follow the cleaning procedures on the following pages every time the toner cartridge is changed or whenever print quality problems occur. As much as possible, keep the printer free from dust and debris. Clean the outside of the printer with a lightly water-dampened cloth. Clean the inside
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    , or for cartridge cleaning, press the Job Cancel button. 4. Discard the blank page produced from the engine cleaning process. The cartridge cleaning process takes about 10 minutes. To stop the toner cartridge cleaning process, turn the printer off. 74 Chapter 3 Printer Tips and Maintenance EN
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    it while it is out of the printer. 3 With a dry, lint-free cloth, wipe any residue from the paper path area and the toner cartridge cavity. 4 Replace the toner cartridge and close the top cover. Plug in the power cable, and turn the printer 4 on. EN Chapter 3 Printer Tips and Maintenance 75
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    76 Chapter 3 Printer Tips and Maintenance EN
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    printer problems in the following areas: Troubleshooting Checklist Troubleshooting General Printing Problems Printing Special Pages Clearing Paper Jams Solving Print Quality Problems Infrared Printing Problems Troubleshooting Error Messages Secondary Light Patterns Network Problems Common Windows
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    is feeding paper correctly. If the page jams in the printer, go to "Clearing Paper Jams" on page 85. If the printer prints, but you get an error message, go to "Troubleshooting Error Messages" on page 99. Check the demo page If there is a print quality problem, go to "Solving Print to see
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    printer, check the following troubleshooting sections: "Troubleshooting General Printing Problems" on page 80 "Infrared Printing Problems" on page 97 "Troubleshooting Error Messages" on page 99 "Secondary Light Patterns" on page 102 "Network Problems" on page 107 "Common Windows Problems" on page
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 92
    of 10 quality settings. If this problem pages per minute cannot be occurs frequently, add memory exceeded even when more to the printer. memory is added. Pages print, but are totally blank. The sealing tape may still be in Remove the toner cartridge the toner cartridge. and pull out the sealing
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    network administrator. The wrong driver was selected Check the software's printer in the software. selection menu to make sure that the HP LaserJet 2100 press the Go button to print and eject the page. The printer does not respond The printer may be in manual Add paper to Tray 1 and press when "
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 94
    Compliant) or LocalTalk cable (Mac). The wrong printer was selected in the software. Check the software printer selection menu to make sure that the HP LaserJet 2100 is selected. . The software for the printer is Check the software's printer not configured for the printer selection menu to make
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    the top cover securely. open. The toner cartridge is missing Make sure the toner cartridge or not installed correctly. is installed. Try removing the cartridge and re-installing it. There is a paper jam in the printer. See "Clearing Paper Jams" on page 85. EN Chapter 4 Problem Solving 83
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    path and the toner cartridge. The Engine cleaning process produces a blank page that should be discarded. See "Using the Printer Cleaning Processes" on page 73. Font List To print a font list, use either HP FontSmart (Windows) or the HP LaserJet Utility (Macintosh). 84 Chapter 4 Problem Solving EN
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    139. Media that is outside of the supported size range is used. See "Media Specifications" on page 139. Find and remove the jammed paper using the instructions on the following pages. If the location of the paper jam is not obvious, look first in the toner cartridge area. Paper jams can occur at
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    of the toner cartridge to shield it while it is out of the printer. 3 Carefully lift up the registration plate. If the leading edge of the paper is visible, gently pull the paper toward the rear of the printer to remove it from the printer. Continued on next page. 86 Chapter 4 Problem Solving EN
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    cover. Note If the toner cartridge is difficult to reinstall, make sure the registration plate has been flipped back down into position. If the Attention light does not go out, there is still jammed paper inside the printer. Check the paper feed or output areas. EN Chapter 4 Problem Solving 87
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    1 Paper Jam: Tray 2 or Optional Tray 3 Paper Feed Area Note If paper has entered the toner cartridge area, follow the instructions on page 86. 2 It is easier to remove paper from the toner cartridge area than the paper feed area. 1 Slide out Tray 2 to expose the jammed paper. 2 Remove
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    toner on the page. If you get any toner on your clothes, wash them in cold water because hot water will set the toner into the fabric. 1 Open the top cover and remove the 2 toner cartridge cartridge area, carefully pull the leading edge out of the printer printer. 4 Re-install the toner cartridge
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    a piece of jammed paper can tear when being removed. Use the following procedure to remove any small pieces of paper left in the printer. 2 1 Make sure the toner cartridge is installed, the top cover is closed, and Tray 2 and optional Tray 3 (if installed) are completely pushed into the
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    software (see page 58). Check to make sure EconoMode is off in the software (see page 56). Troubleshooting General Printing Problems (see page 80). Install a new HP toner cartridge, then check print quality again. See instructions provided with the toner cartridge. EN Chapter 4 Problem Solving 91
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    paper that has passed through the printer short-edge first. The following pages list the typical cause and solution for each of these examples. Light Print or Fade Toner Specks Dropouts Vertical Lines Gray Background Toner Smear Loose Toner Vertical Repetitive Defects Misformed Characters
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    areas to reject toner. Try a different kind or brand of paper. See "Media Specifications" on page 139. The toner cartridge may be defective. See "Vertical Repetitive Defects" on page 95. If these steps do not correct the problem, contact an HPauthorized dealer or service representative. EN Chapter
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 106
    " on page 139. Try installing a new HP toner cartridge. Loose Toner Clean the inside of the printer. See "Internal Cleaning Procedure" on page 75. Check the paper type and quality. See "Media Specifications" on page 139. Try installing a new HP toner cartridge. 94 Chapter 4 Problem Solving EN
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    wavy effect, the laser scanner may need service. Verify that it also occurs on a demo page by pressing GO when the printer is ready. If you need service, contact an HP-authorized dealer or service representative. See "Hewlett-Packard Limited Warranty Statement" on page 121. Page Skew Check the paper
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    the stack of paper in the tray or try rotating the paper 180° in the input tray. Hint If the page is totally blank (all white) check to make sure the sealing tape is removed from the toner cartridge and ensure that the toner cartridge is installed correctly. 96 Chapter 4 Problem Solving EN
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 109
    using an HP LaserJet 2100 series printer driver. Keep in mind that complex pages take longer to print. HP does not supply the IR driver for the computer port. The IR driver is available through the hardware or operating system manufacturers. Contact your hardware or software tech support to obtain
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 110
    Infrared Printing Problems (continued) the IR port on the printer. The printer prints only part of a The connection has been page or document. interrupted during (middle) light is on, press JOB CANCEL to clear the printer memory. Position the device within the range of operation and print the
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    on page 16. Paper Out Attention Continuable Service Error Error Accessory Error Off On Blinking Paper Out The printer is out of paper in the requested tray. Filling the trays with paper will cancel this message and allow you to continue with the print job. EN Chapter 4 Problem Solving
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    Attention There are three possible causes that will display the Attention light pattern: Door open Toner cartridge missing Paper jam After the cause of the problem has been addressed, pressing the GO button will cause the printer to attempt to recover from the cause of the error. If there is a paper
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    printer off and then on again. If the problem persists, leave the printer off for 15 minutes to reset the formatter. If the problem continues, contact HP Service buttons simultaneously and then releasing the buttons will cause the printer to display a secondary light pattern that will indicate the
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 114
    back on again. Print Overrun The print job was too complex for available printer memory. Press Go to resume printing. If you lose some data, you may need to add more printer memory. For a temporary solution, simplify the image or print at a 600-dpi resolution. 102 Chapter 4 Problem Solving EN
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 115
    by briefly turning the printer off and back on again. NVRAM Error The nonvolatile memory (NVRAM) is temporarily full. Press Go to clear the message. Check the printer settings to ensure they are correct. If the problem persists, contact your dealer or HP service representative. EN Chapter
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 116
    Continuable Error (continued) Type of Error Light Pattern Recommended Action EIO Error The printer has experienced a temporary EIO error. Reset the printer by turning the printer off and back on again. 104 Chapter 4 Problem Solving EN
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    to continue printing. DIMM Slot 2 Error Remove the accessory from the EIO Port or DIMM Slot indicated by the error to continue printing. EN Chapter 4 Problem Solving 105
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    Accessory Error (continued) Type of Error Light Pattern DIMM Slot 3 Error Recommended Action Remove the accessory from the EIO Port or DIMM Slot indicated by the error to continue printing. 106 Chapter 4 Problem Solving EN
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    Network Problems You are experiencing shared printer problems. Print a Configuration page. If an HP JetDirect EIO print server is installed, printing a Configuration page will also print a second page that will show the network settings and status. Try printing the job from another computer. To
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 120
    printing again. Close all other applications, reboot Windows, and try again. Switch the printer driver. If the HP LaserJet 2100 Series PCL 6 Driver is selected, switch to another printer driver such as an HP LaserJet 2100 Series PCL 5e Driver or a Microsoft Driver. 108 Chapter 4 Problem Solving EN
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    Common Windows Problems (continued) Symptom Possible Cause Error Message: "General Protection Fault" "Exception OE" "Spool32" "Illegal is usually C:\temp by default, but can be redefined. Refer to Microsoft Windows 3.x, 9x, or NT 4.0 documentation that came with your PC for further information on
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    Possible Cause Problems in the Chooser Printer driver icon does not Software not installed appear in the Chooser. correctly. Printer name does not appear in the "Select a PostScript Printer" box in the Chooser. Solution The LaserWriter driver should be present as a part of the Mac OS. Make
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    software. See "Macintosh Installation" on page 10. Select an alternate PPD. Printing Errors A print job was not sent to your desired printer. Another printer with the same or similar name may have received your print job. Rename the printer using the HP LaserJet Utility, making sure that all
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    occurs with some software applications. Try downloading the fonts contained in the EPS file to the printer before printing. Your document is not printing with New York, Geneva, or Monaco. Select Options in the Page Setup dialog box to deselect substituted fonts. 112 Chapter 4 Problem Solving EN
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    the printer, do this before selecting the printer in the Chooser. If you rename the printer after selecting it in the Chooser, you will have to go back into the Chooser and reselect it. Use the Set Printer Name feature in the HP LaserJet Utility to rename the printer. EN Chapter 4 Problem Solving
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    . Download to printer if applicable. Check with the software documentation. A legal page prints printer. Specific Errors Limit Check Error Print job too complex. You may need to print your job at 600 dots per inch, reduce the complexity of the page, or install more memory. 114 Chapter 4 Problem
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 127
    PS Errors (continued) Symptom VM Error Possible Cause Font Error Range Check Font Error Solution Select unlimited downloadable fonts from printer driver. Select unlimited downloadable fonts from printer driver. EN Chapter 4 Problem Solving 115
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    116 Chapter 4 Problem Solving EN
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 129
    might prevent next-day shipping.) 4. The customer sends the defective printer to Hewlett-Packard at HP's expense. Customers with on-site support service provided by HP should work directly with the local Customer Support Center instead of following the steps outlined here. Exchanged units carry
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    surface of the DIMMs' antistatic package, then touch bare metal on the printer. To remove the DIMMs see "Installing Memory" on page 153. ! Remove and retain the toner cartridge. To prevent damage to the toner cartridge, store the cartridge in its original packing material, or store it so that it is
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    for service. If standard repair prices do not apply, a minimum purchase order is required. Standard repair prices can be obtained by contacting an HP-authorized Repair Center. Authorized signature Phone Billing address: Special billing instructions: EN Chapter 5 Service and Support 119
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    HP Maintenance Agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services vary by area. Check with your local HP dealer to determine the services available to you. On-Site Service
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    Hewlett-Packard Limited Warranty Statement HP PRODUCT HP LaserJet 2100, 2100 M, 2100 TN DURATION OF WARRANTY 1 year, Return to Authorized Service Center 1. HP warrants to you, the end-user customer, that HP or (e) improper site preparation or maintenance. 6. HP MAKES NO OTHER EXPRESS WARRANTY OR
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    THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST TO THE SALE OF THIS PRODUCT TO YOU. 122 Chapter 5 Service and Support EN
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    below applies to the toner cartridge that came with this printer. HP toner cartridges are warranted to be free from defects in materials and workmanship until the HP toner is depleted. The warranty covers any defects or malfunctions in a new Hewlett-Packard toner cartridge. How long does the
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    not be returned to these offices. Product return information is also available through the appropriate Customer Support Center in "HP Support" in the front of this guide. Argentina Hewlett-Packard Argentina S.A. Montañeses 2140/50/60 1428 Buenos Aires Phone: (54) (1) 787-7100 Fax: (54) (1) 787
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 137
    (11) 646-1117 Hardware Repair Center and Extended Warranty Support: Phone: (91) (11) 642-5073 (91) (11) 682-6042 Italy Hewlett-Packard Italiana SpA Via Giuseppe di Vittorio, 9 Cernusco Sul Naviglio I-20063 (Milano) Phone: (39) (2) 921-21 Fax: (39) (2) 921-04473 EN Chapter 5 Service and Support 125
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    HP Response Center Hewlett-Packard S.A. Rue de Veyrot 39 P.O. Box 364 CH-1217 Meyrin - Geneva Switzerland Phone: (41) (22) 780-4111 AO Hewlett-Packard Business Complex Building #2 129223, Moskva, Prospekt Mira VVC Phone: (7) (95) 928-6885 Fax: (7) (95) 974-7829 126 Chapter 5 Service and Support
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    Hewlett-Packard Ltd. Cain Road Bracknell Berkshire RG12 1HN Phone: (44) (134) 436-9222 Fax: (44) (134) 436-3344 Venezuela Hewlett-Packard de Venezuela S.A. Los Ruices Norte 3A Transversal Edificio Segre Caracas 1071 Phone: (58) (2) 239-4244 Fax: (58) (2) 239-3080 EN Chapter 5 Service and Support
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    128 Chapter 5 Service and Support EN
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    Printer Specifications HP LaserJet 2100 Height 230 mm (9 in.) Width 406 mm (15.9 in.) Depth (body) 420 mm (16.5 in.) Weight (with toner cartridge) 11.5 kg (25.4 lbs) HP LaserJet 2100 2Hz) Power Consumption (typical for HP LaserJet 2100 Series Printers) During printing 225 W During
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    Specifications Operating Printing Temperature 15° to 32.5° C (printer and toner cartridge) (59° to 89° F) Relative humidity 10% to 80% Storage/Standby -20° to 40° C (-4° to 104° F) 10% to 90% Acoustic Emissions (Per ISO 9296) (HP LaserJet 2100 at 10 ppm) Operator Position Bystander (1m
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    this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, /television technician. Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate this
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 144
    This HP LaserJet printer service mark of the U.S. EPA. As an ENERGY STAR partner, Hewlett-Packard Company has determined that this product meets ENERGY STAR Guidelines for energy efficiency. Toner Consumption EconoMode uses significantly less toner, which may extend the life of the toner cartridge
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    and Service Office for further information regarding the HP Planet Partners LaserJet Toner Cartridge Recycling Program. Paper This printer is suited for the use of recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Paper Specifications Guide. See page 25
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 146
    Safety Data Sheet The Toner Cartridge/Drum MSDS can be obtained by contacting the HP LaserJet Supplies website at: http://ljsupplies.com/planetpartners/datasheets.html If you do not have access to the Internet, call the U.S. HP FIRST (Fax Information Retrieval Service Technology) at (1) (800) 231
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 147
    Guide 22 and EN45014 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares that the product Product Name: HP LaserJet 2100, 2100 M, 2100 TN Model Number: C4170A typical configuration with Hewlett-Packard Personal
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 148
    This device is not considered harmful, but the following precautions are recommended. ! If the printer requires service, contact an authorized HP service center. ! Do not attempt to make any adjustments of the printer. ! Avoid direct eye exposure to the infrared LED beam. ! Be aware that the beam
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    Statement for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 2100 -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on
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    ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja. VARO! Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen. VARNING! Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren
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    other variables over which Hewlett-Packard has no control. Before purchasing large quantities of paper, make sure the paper meets the requirements specified in this user guide and in the HP LaserJet Printer Family Paper Specification Guide. (For ordering information, see page 25). Always test paper
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 152
    50 typical Up to 90 g/m2 (16-24 lb) up to 10 a. The printer supports a wide range of media sizes. Check the printer software for supported sizes. See "Printing on Custom-Sized Media or Cardstock" on page 39. b. Capacity may vary depending on media weight and thickness, and environmental conditions
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 153
    (60 to 105 g/m2) Capacityb 250 sheets of 20 lb Bond (80 g/m2) paper a. The printer supports a wide range of media sizes. See "Printing on Custom-Sized Media or Cardstock" on page 39. b. Capacity may vary depending on media weight and thickness, and environmental conditions. EN Appendix B Media
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    ), check the label on the package of paper. The following problems with paper cause print quality deviations, jamming, or even damage to the printer. Symptom Problem with Paper Solution Poor print quality or toner adhesion Problems with feeding Too moist, too rough, too smooth, or embossed
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 155
    letterhead. The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or preprinted forms use inks that are complete paper specifications for all HP LaserJet printers, see the HP LaserJet Printer Family Paper Specification Guide. EN Appendix B Media Specifications
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    properties of paper). ! The best way to store an opened ream of paper is to rewrap it tightly in its moisture-proof wrapping. If the printer environment is subject to extremes, unwrap only the amount of paper to be used during the day's operation to prevent unwanted moisture changes. 144 Appendix
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    . ! Temperature: You should use envelopes that are compatible with the heat and pressure of the printer. ! Size: You should use only envelopes within the following size ranges. Minimum Maximum Tray 1 "Printing and Paper Storage Environment" on page 144. EN Appendix B Media Specifications 145
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    -off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer. The extra flaps and strips might cause wrinkling, creasing, or even jams and may even damage the
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    stored flat. If air is trapped in an envelope, creating an air bubble, then the envelope may wrinkle during printing. See "Printing on Envelopes" on page 35. EN Appendix B Media Specifications 147
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    To avoid damaging the printer, use only labels recommended for laser printers, such as HP-brand labels. (For ordering information, see page 25.) To prevent adhesive material should be stable at 200° C (392° F), the printer's fusing temperature. ! Arrangement: Only use labels with no exposed backing
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 161
    to withstand 200° C (392° F), the printer's fusing temperature. To avoid damaging the printer, use only transparencies recommended for use in laser printers, such as HP-brand transparencies. (For ordering information, see page 25.) See "Printing on Transparencies" on page 38. EN Appendix B Media
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    150 Appendix B Media Specifications EN
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    C Printer Memory and Expansion Overview ! Printer Memory ! Installing Memory ! Checking Memory Installation ! Installing an HP JetDirect EIO Card EN Appendix C Printer Memory and Expansion 151
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    used on previous HP LaserJet printers are not compatible with the printer. You may want to add more memory to the printer if you often print complex graphics or PS documents, or use many downloaded fonts. To find out how much memory is installed in the printer, print a configuration page by pressing
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 165
    package, then touch bare metal on the printer. If you have not already done so, print a configuration page to find out how much memory is installed in the printer before adding more memory. 1 After the configuration page is printed, turn the printer off and disconnect the power cord. 2 Open
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    slide the panel backwards until the release 9 button latches into place. Close the top cover. 10 Reinstall the interface cable(s) and power cord. Turn the printer on. 10 154 Appendix C Printer Memory and Expansion EN
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    after the printer has gone through the startup sequence. If an error message appears, a DIMM may have been incorrectly installed. See "Troubleshooting Error Messages" on page 99. 2. Print a configuration page by pressing the Go and Job Cancel buttons simultaneously. 3. Check the memory section on
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    appropriate network cable to the EIO card. 5 Reinstall the interface cable(s) power cord. Reinstall the interface cable door. Turn the printer on. 3 Note Print a PCL configuration page to check that the HP JetDirect EIO card appears as an installed option. 4 4 5 156 Appendix C Printer Memory
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    using the HP-GL/2 graphics language. Printing in the HP-GL/2 language requires that the printer leave PCL language and enter HP-GL/2 mode, which can be done by sending the proper PCL codes. Some software applications switch languages through their drivers. EN Appendix D Printer Commands 157
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    page 25. To receive more information about printer commands via fax, call HP FIRST (Fax Information Retrieval Service Technology) and request an index for HP LaserJet printers. (See the HP Support pages at the front of this user guide.) Understanding PCL Printer Command Syntax Before using printer
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 171
    shown here. You must use the exact character and case specified for PCL printer commands. The following illustration displays the elements of a typical printer command (in this instance, a command for page orientation). Escape character (begins escape sequence) Value field (contains both alpha and
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    escape sequence to lowercase. 3. The final character of the combined escape sequence must be uppercase. The following escape sequence string would be sent to the printer to select legal paper, landscape orientation, and 8 lines per inch: ?&l3A?&l1O?&l8D The following escape sequence sends the same
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    10U (PC-8) or 12U (PC-850) symbol set. Other common symbol set codes are listed in the table on page 161. Fonts are either "fixed" or "proportional" in spacing. The printer contains both fixed fonts (Courier, Letter Gothic, and Lineprinter) and proportional fonts (CG Times, Arial®, Times New Roman
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 174
    Common PCL Printer Commands (continued) Function Command Options (#) Page Control Commands Paper Source ?&l #H 0 = prints or ejects current page 1 = Tray 2 2 = manual feed, paper 3 = manual feed, envelope 4 = Tray 1 5 = Tray 3 7 = auto select Paper Size ?&l #A 1 = Executive 2 = Letter 3 =
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    Common PCL Printer Commands (continued) Function Command Options (#) Vertical Motion Index ?&l #C 1/48-inch increments (compresses print vertically) Line Spacing ?&s#C 0 = Enable 1 = Disable Display Functions On ?Y n/a Display Functions Off ?Z n/a EN Appendix D Printer Commands 163
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    PCL cursor position Font Selection Symbol Sets ?(# 8U = HP Roman-8 Symbol Set 10U = IBM Layout (PC-8) (code page 437) Default Symbol Set 12U = IBM Layout for Europe (PC-850) (code page 850) 8M = Math-8 19U = Windows 3.1 Latin 1 9E = Windows 3.1 Latin 2 (commonly used in Eastern Europe) 5T
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    Common PCL Printer Commands (continued) Function Command Options (#) Primary Stroke Wt. ?(s#B 0 = medium (book or text) 1 = semi bold 3 = bold 4 = extra bold command for each internal font. a. The preferred method is to use the primary pitch command. EN Appendix D Printer Commands 165
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    166 Appendix D Printer Commands EN
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    the cleaning process 74 toner cartridge 73 cleaning process 84 clearing paper jams 85 commands, printer 157- 165 escape sequences 160 selecting PCL fonts 161 syntax 158-160 compact disc 4 configuration page 84 control panel 15 buttons 15 light patterns 16 locking 11 troubleshooting 99 custom sized
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    153- 155 maintenance 69 memory 153 redistributing toner 71 renaming 113 repacking 118 selecting drivers 6 service 117 software 4 syntax for commands 158-160 upgrading memory 152 printer drivers accessing 44 help software 6 software 7 windows 6 printer features 2 Printer Page Description Files, see
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 181
    113 self-test page, see configuration page service agreements 120 Setup driver only 7 software drivers 7 help for drivers 6 HP FontSmart, installing 7 HP JetSend, installing 9 HP LaserJet Utility for Macintosh 11 included with printer 4 Macintosh 11 Macintosh printer drivers 11 Windows 6, 7 Solaris
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 182
    170 Index EN
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 183
  • HP 2100tn | HP LaserJet 2100 Series Printer -User Guide - Page 184
    Copyright© 2002 Hewlett-Packard Co. Manual Part No. C4170-90901 *C4170-90901* *C4170-90901* C4170-90901
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