HP 350 Maintenance and Service Guide

HP 350 Manual

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  • HP 350 | Maintenance and Service Guide - Page 1
    HP 350 G2 Notebook PC Maintenance and Service Guide
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    such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: December 2014 Document Part Number: 781558-001 Product notice This guide describes features
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    or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or
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    iv Safety warning notice
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    components ...21 Plastics Kit ...22 Miscellaneous parts ...23 4 Removal and replacement preliminary requirements 24 Tools required ...24 Service considerations ...24 Plastic parts ...24 Cables and connectors ...24 Drive handling ...25 Grounding guidelines ...26 Electrostatic discharge damage
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    37 Keyboard ...39 6 Removal and replacement procedures for Authorized Service Provider parts 42 Component replacement procedures ...42 Top cover ...42 BIOS) ...71 Windows 8 - Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI 71 Using Computer Setup ...71 Starting Computer Setup
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    Using Windows operating system media (purchased separately 90 Using Windows Refresh or Windows Reset 91 Using HP Software Setup 91 Windows 7 ...91 Creating recovery media with HP Recovery Disc Creator 92 Creating recovery media 92 Backing up your information ...92 Performing a system recovery
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    Using the Windows recovery tools 93 Using f11 recovery tools 94 Using a Windows 7 operating system DVD (purchased separately 95 Linux ...96 Creating backups ...96 Backing up your information ...96 Performing a system recovery ...97 Remove everything and reinstall SLED 97 10 Statement of
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    Chipset Panel Graphics Memory Primary storage Optical drive Description HP 350 G2 Notebook PC ● Intel® Core® i7-4500U 9.5-mm (.37-in) thickness Support for mSATA Support for Intel Smart Response Technology Accelerometer Support for hard drive protection Support for the following hard drives:
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    Ethernet Wireless networking External expansion Ports Keyboard/pointing devices Power requirements Description SATA Fixed (not modular) Support for zero-power optical drive Support for no optical drive option HP TrueVision HD webcamera (fixed/no tilt with activity light), 1280×720 by 30 frames per
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    HP Smart adapter (non-PFC, EM, 4.5-mm; for use only in India and the People's Republic of China) ● 45-W AC adapter (non-PFC, RC, 4.5-mm) Security Support for the following: ● Fingerprint reader (support system) ● SRDVD SuSE Linux Enterprise (SLED, service pack 2, 64-bit; available only with FreeDOS
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    Category Operating system Serviceability Description ● Microsoft Windows 7 Professional 32-bit End user replaceable part: ● AC adapter ● Battery (system) ● Hard drive ● Keyboard ● Memory module ● Optical drive ● WLAN module 4 Chapter 1 Product description
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    obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Display 5
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    Buttons, speakers, and fingerprint reader (select models only) Item (1) (2) (3) Component Power button Speakers Fingerprint reader (select models only) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate
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    Keys Item (1) (2) (3) (4) (5) Component esc key fn key Windows button Function keys Function keys Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc
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    Lights Item (1) (2) (3) (4) (5) (6) Component Power light Mute light Wireless light Fingerprint reader (select models only) TouchPad light Caps lock light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the
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    TouchPad Item (1) (2) (3) (4) Front Component TouchPad on/off button and light TouchPad zone Left TouchPad button Right TouchPad button Description Turns the TouchPad on and off. ● Amber: The TouchPad is off. ● Off: The TouchPad is on. Moves the pointer and selects or activates items on the
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    ): The network is connected. ● Amber (right): The network is showing activity. Each USB 3.0 port connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. 10 Chapter 2 External component identification
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    Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. (select models connector that supports both audio-out (headphone) and audio-in (microphone). Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner
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    is normal for the internal fan to cycle on and off during routine operation. Service cover Provides access to the hard drive bay and the WLAN module slot. CAUTION: to restore computer functionality, and then contact support through Help and Support. 12 Chapter 2 External component identification
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    improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the serial number, product number, and model number The serial
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    Computer major components 14 Chapter 3 Illustrated parts catalog
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    Item Component Spare part number (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page 21. (2) Keyboard (includes keyboard cable): For use only in Belgium 758027-A41 For
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    Item (8) (9) Component Spare part number Speaker Kit (includes left and right speakers and cables) 758053-001 System board (includes replacement thermal material): Equipped with an Intel Core i7-5500U 2.40-GHz (SC Turbo up to 3.00-GHz) processor (4.0MB L3 cache, dual core, 15 W), an AMD Radeon
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    Item Component Spare part number Equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W), an AMD Radeon 796384-601 R5 M240 (Jet S3 XT) graphics subsystem with 2.0-GB of discrete memory, and the Windows 8 Professional operating system Equipped with an Intel Core i3-4005U 1.70-
  • HP 350 | Maintenance and Service Guide - Page 26
    Item Component Spare part number Equipped with an Intel Core i7-5500U 2.40-GHz (SC Turbo up to 3.00-GHz) processor (4.0MB L3 cache, dual core, 15 W), a UMA graphics subsystem, and the Windows 8 Standard operating system 796392-501 Equipped with an Intel Core i7-5500U 2.40-GHz (SC Turbo up to 3.
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    Item Component Spare part number Equipped with an Intel Core i3-4030U 1.90-GHz processor (dual core, 15 W), a UMA graphics 801977-001 subsystem, and a non-Windows 8 operating system Equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W), a UMA graphics 796382-601 subsystem,
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    Kit on page 22 for more Plastics Kit information. 758052-001 Memory module compartment cover (includes one captive screw, secured by an O-ring) Service cover (includes one captive screw, secured by an O-ring) Optical drive bay space saver (not illustrated) 20 Chapter 3 Illustrated parts catalog
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    Display assembly components Item Component (1) Display bezel For use only on computer models equipped with a webcamera For use only on computer models not equipped with a webcamera (2) 15.6-in, HD, SVA display panel Display Hinge Kit, includesL (3a) Left and right display hinge brackets
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    Plastics Kit Item (1) (2) (3) Component Plastics Kit, includes: Service cover (includes one captive screw, secured by an O-ring) Memory module compartment cover (includes one captive screw, secured by an O-ring) Optical drive bay space
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    Smart adapter (non-PFC S-3P, 4.5-mm) 45-W HP Smart adapter (non-PFC, RC, 4.5-mm) Carrying case: HP top load business carrying case HP top load essential carrying case HP ultraslim keyed cable lock Mouse: HP comfort grip wireless mouse HP USB laser mouse HP USB optical travel mouse Power cord (3-pin
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    plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable
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    liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "FRAGILE." Service considerations 25
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    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough
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    material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of
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    with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and
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    on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. as 7 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Make special note of each screw size and location
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    computer. WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent
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    is included in the Plastics Kit, spare part number 758052-001. Before removing the service cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and
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    cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 30). 5. Remove the service cover (see Service cover on page 31). Remove the hard drive: 1. Release the zero insertion force (ZIF) connector (1) to which the hard drive connector
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    3. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the hard drive connector adapter toward you. b. Release the left and right sides of the hard drive bracket (1) from the hard drive. c. Remove the hard drive bracket (2) from the hard
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    cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 30). 5. Remove the service cover (see Service cover on page 31). Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The
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    3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure
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    Memory module Description 8 GB 4 GB 2 GB Spare part number 693374-001 691740-001 691739-001 Before removing the memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the
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    4. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) 5. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Optical drive Description DVD
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    4. Remove the optical drive (3). Reverse this procedure to install the optical drive. 38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
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    Keyboard Description For use only in Belgium For use only in Bulgaria For use only in Canada For use only in the Czech Republic and Slovakia For use only in Denmark, Finland, and Norway For use only in France For use only in Germany For use only in Greece For use only in Hungary For use only in
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    2. Partially open the computer. 3. Rest and secure the computer on its left side. 4. Insert a thin, plastic tool into the keyboard retention screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Open the computer as far as it will open. 6. Slide
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    7. Lift the rear edge of the keyboard (2) until it rests at an angle. 8. Swing the keyboard (1) up and forward until it rests upside down on the palm rest. 9. Release the ZIF connector (2) to which the keyboard cable is attached, and then disconnect the keyboard cable (3) from the system board. 10.
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    current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts
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    ● Card reader board (See Card reader board on page 48) ● Power button board (See Power button board on page 49) Remove the top cover: 1. Close the computer. 2. Turn the computer upside down with the front toward you. 3. Remove the two rubber feet (1). NOTE: The rubber feet are included in the Rubber
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    connector and ribbon cable 10. Separate the rear edge of the top cover (1) from the base enclosure. 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    11. Remove the top cover (2). Reverse this procedure to install the top cover. Component replacement procedures 45
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    . 3. Disconnect all external devices from the computer. 4. Remove the Battery (see Battery on page 30), and then remove the following components: a. Service cover (see Service cover on page 31) b. Hard drive (see Hard drive on page 32) c. Optical drive (see Optical drive on page 37) d. Keyboard
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    . 3. Disconnect all external devices from the computer. 4. Remove the Battery (see Battery on page 30), and then remove the following components: a. Service cover (see Service cover on page 31) b. Hard drive (see Hard drive on page 32) c. Optical drive (see Optical drive on page 37) d. Keyboard
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    . 3. Disconnect all external devices from the computer. 4. Remove the Battery (see Battery on page 30), and then remove the following components: a. Service cover (see Service cover on page 31) b. Hard drive (see Hard drive on page 32) c. Optical drive (see Optical drive on page 37) d. Keyboard
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    . 3. Disconnect all external devices from the computer. 4. Remove the Battery (see Battery on page 30), and then remove the following components: a. Service cover (see Service cover on page 31) b. Hard drive (see Hard drive on page 32) c. Optical drive (see Optical drive on page 37) d. Keyboard
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    . 3. Disconnect all external devices from the computer. 4. Remove the Battery (see Battery on page 30), and then remove the following components: a. Service cover (see Service cover on page 31) b. Hard drive (see Hard drive on page 32) c. Optical drive (see Optical drive on page 37) d. Keyboard
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    Remove the speakers: 1. Disconnect the speaker cable (1) from the system board. 2. Detach the speaker cable (2) from the system board. (The speaker cable is attached to the system board with tape.) 3. Remove the speakers (3). Reverse this procedure to install the speakers. Component replacement
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    . 3. Disconnect all external devices from the computer. 4. Remove the Battery (see Battery on page 30), and then remove the following components: a. Service cover (see Service cover on page 31) b. Hard drive (see Hard drive on page 32) c. Optical drive (see Optical drive on page 37) d. Keyboard
  • HP 350 | Maintenance and Service Guide - Page 61
    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number Equipped with an Intel Core i7-5500U 2.40-GHz (SC Turbo up to 3.00-GHz) processor (4.0-MB L3 cache, dual core, 15 W), an AMD Radeon R5 M240 (Jet S3 XT) graphics subsystem with
  • HP 350 | Maintenance and Service Guide - Page 62
    ) processor (4.0-MB L3 cache, 796392-001 dual core, 15 W), a UMA graphics subsystem, and a non-Windows 8 operating system 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    Description Spare part number Equipped with an Intel Core i5-5200U 2.20-GHz (SC Turbo up to 2.70-GHz) processor (3.0-MB L3 cache, 799571-601 dual core, 15 W), a UMA graphics subsystem, TPM, and the Windows 8 Professional operating system Equipped with an Intel Core i5-5200U 2.20-GHz (SC Turbo up
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    . 3. Disconnect all external devices from the computer. 4. Remove the Battery (see Battery on page 30), and then remove the following components: a. Service cover (see Service cover on page 31) b. Hard drive (see Hard drive on page 32) c. Optical drive (see Optical drive on page 37) d. Keyboard
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    3. Release the ZIF connector (3) to which the audio/USB board cable is attached, and then disconnect the audio/USB board cable from the system board. 4. Remove the fan cowling material (1) that forms a seal between the base enclosure and the fan. 5. Remove the two Philllips PM2.0×5.5 screws (2) that
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    . 3. Disconnect all external devices from the computer. 4. Remove the Battery (see Battery on page 30), and then remove the following components: a. Service cover (see Service cover on page 31) b. Hard drive (see Hard drive on page 32) c. Optical drive (see Optical drive on page 37) d. Keyboard
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    board spare part kits. thermal material is used in the following locations: ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Component replacement procedures 59
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    ● A thermal pad is used on the graphics subsystem component (3) and the heat sink section (4) that services it. The heat sink and system board used on computer models equipped with a graphics subsystem with UMA memory will not have this component. Reverse this
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    . 3. Disconnect all external devices from the computer. 4. Remove the Battery (see Battery on page 30), and then remove the following components: a. Service cover (see Service cover on page 31) b. Hard drive (see Hard drive on page 32) c. Optical drive (see Optical drive on page 37) d. Keyboard
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    . 3. Disconnect all external devices from the computer. 4. Remove the Battery (see Battery on page 30), and then remove the following components: a. Service cover (see Service cover on page 31) b. Hard drive (see Hard drive on page 32) c. Optical drive (see Optical drive on page 37) d. Keyboard
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    . 3. Disconnect all external devices from the computer. 4. Remove the Battery (see Battery on page 30), and then remove the following components: a. Service cover (see Service cover on page 31) b. Hard drive (see Hard drive on page 32) c. Optical drive (see Optical drive on page 37) d. Keyboard
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    . 3. Disconnect all external devices from the computer. 4. Remove the Battery (see Battery on page 30), and then remove the following components: a. Service cover (see Service cover on page 31) b. Hard drive (see Hard drive on page 32) c. Optical drive (see Optical drive on page 37) d. Keyboard
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    4. Remove the four Phillips PM2.5×3.25 broad head screws (2) that secure the display assembly right hinge to the base enclosure. 5. Remove the display assembly (3). 6. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the two display bezel screw
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    the display enclosure. (The webcamera/ microphone module is attached to the display enclosure with double-sided adhesive.) 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    b. Disconnect the webcamera/microphone module cable (2) from the webcamera/ microphone module. c. Remove the webcamera/microphone module. The webcamera/microphone module is available using spare part number 746667-001. 8. If it is necessary to replace the display panel: a. Remove the four Phillips
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    : a. Release the display panel cable from the clips (1) and routing channel built into the the display enclosure. 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    b. Remove the display panel cable (2). The display panel cable is available using spare part numbers 758059-001 (for use only on computer models equipped with a webcamera) and 758058-001 (for use only on computer models not equipped with a webcamera). 10. If it is necessary to replace the display
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    the Antenna Kit, spare part number 758060-001. Reverse this procedure to reassemble install the display assembly. 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
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    HP PC Hardware Diagnostics (UEFI) Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer USB legacy support is enabled on-screen instructions. To
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    screen, and then follow the on-screen instructions. - or - Use the arrow keys HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting
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    any device, cable, or cord. 1. From the Start screen, type support assistant, and then select the HP Support Assistant app. 2. Select Updates and tune-ups, and then select Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the
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    save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select Main > Save Changes and Exit, and then press enter. 74 Chapter 7 Computer Setup (BIOS
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    , click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select Main > Save Changes and Exit, and then press allotted time to expire. Windows 8 - Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) 75
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    test while it is running, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Dowloads tab
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    mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1. Turn on or restart the follow the on-screen instructions. - or - Windows 7 - Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) 77
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    HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the screen, and then follow the on-screen instructions. - or - Use the tab key
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    cord. 1. Access Help and Support by selecting Start > Help and Support. 2. Select Updates and tune-ups, and then select Check for HP updates now. 3. At it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. If the update is more
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    save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select File > Save Changes and Exit, and then press enter. 80 Chapter 7 Computer Setup (BIOS
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    , click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. - or - Use the arrow keys to select File > Save Changes and Exit, and then press allotted time to expire. Windows 7 - Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) 81
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    test while it is running, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Software tab
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    , display, keyboard, mouse, and printer). Computer Setup includes settings for the be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these left corner of the screen, and then follow the on-screen instructions. - or - Use the tab key and the arrow keys
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    HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting screen, and then follow the on-screen instructions. - or - Use the tab key
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    any device, cable, or cord. 1. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to
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    repeats the start-up test and checks for intermittent problems that the startup test does not detect. ● Hard . If the battery fails the test, contact support to report the issue and purchase a replacement and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it
  • HP 350 | Maintenance and Service Guide - Page 95
    8 Specifications Metric U.S. Dimensions Width 38.40 cm 15.12 in Depth 26.10 cm 10.28 in Height 2.31 cm 0.91 in Weight 2.30 kg 5.07 lb Operating voltage and current 19.5 V dc @ 4.62 A- 90W 19.5 V dc @ 3.33 A - 65 W NOTE: This product is designed for IT power systems in Norway with
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    instructions on various backup and restore options, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly. ● f11
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    4. Select Troubleshoot, then select Advanced Options, and then select Startup Repair. 5. Follow the on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on
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    booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats
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    files ● Restoring the computer to a previous state ● information using recovery tools NOTE: For detailed instructions, perform a search for these topics in Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows
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    not come equipped with an internal optical drive. In order to create the recovery DVD, you may need to plug in an external optical drive. HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create
  • HP 350 | Maintenance and Service Guide - Page 101
    -layer (DL) support store more information Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up your backup, create a system image (select models . You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. ● f11
  • HP 350 | Maintenance and Service Guide - Page 102
    instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support , you may need to plug in an external optical drive. 3. If the HP Recovery partition is listed, restart the computer, and then press esc while the
  • HP 350 | Maintenance and Service Guide - Page 103
    DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en 4. Follow the on-screen instructions. 5. Click Next. 6. Select Repair your computer. 7. Follow the on-screen instructions. After the repair is completed
  • HP 350 | Maintenance and Service Guide - Page 104
    a reasonably current backup.needed. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive,
  • HP 350 | Maintenance and Service Guide - Page 105
    and drivers that were installed at the factory. Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup. To restore the computer using the HP Factory Image, you must first create the recovery ISO file and then burn it to an
  • HP 350 | Maintenance and Service Guide - Page 106
    To reinstall SLED, follow the steps below. 1. Select System Recovery from the boot menu after pressing f11. 2. A prompt will appear, reading, "This utility will wipe out your hard drive contents and restore your PC to factory state. Are you sure you want to continue?" Select Yes. 3. A prompt will
  • HP 350 | Maintenance and Service Guide - Page 107
    volatile memory in industrystandards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that are disclosed in the Maintenance and Service Guides available for HP PC products available on the product support pages at www.hp.com. 1. Follow steps (a)
  • HP 350 | Maintenance and Service Guide - Page 108
    . k. If the optional Absolute® Software Computrace® management and tracking service was activated on the notebook PC, contact the provider to deactivate Hard Disk Drive (HDD) Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of
  • HP 350 | Maintenance and Service Guide - Page 109
    Microsoft Windows date and time. This memory is not writeprotected. HP recommends password protecting the F10 Setup utility. Store NIC configuration and is required for writing data to this memory and is available on the HP website. Writing data to this ROM in an inappropriate manner can render
  • HP 350 | Maintenance and Service Guide - Page 110
    Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? input using the F10 setup utility or a custom utility.
  • HP 350 | Maintenance and Service Guide - Page 111
    upgrade is necessary to address a unique issue. By enrolling in HP ProtectTools Security Manager. Only a digitally signed application can make the call b. Select File, then select Restore defaults. c. Follow the on-screen instructions. d. Select File, save changes and exit, then press Enter. 2.
  • HP 350 | Maintenance and Service Guide - Page 112
    configuration defaults to their default settings. To return these system data and configuration defaults to default settings, refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults. 104 Chapter 10 Statement of Volatility
  • HP 350 | Maintenance and Service Guide - Page 113
    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the
  • HP 350 | Maintenance and Service Guide - Page 114
    Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (
  • HP 350 | Maintenance and Service Guide - Page 115
    dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the
  • HP 350 | Maintenance and Service Guide - Page 116
    latch 12 battery light 10 bottom components 12 button components 6 buttons optical drive eject 11 power 6 TouchPad 9 TouchPad on/off 9 Windows 7 C cables, service considerations 24 caps lock light 8 card reader board removal 48 spare part number 15, 48 carrying case, spare part numbers 23 chipset
  • HP 350 | Maintenance and Service Guide - Page 117
    part number 19 optical drive eject button 11 Optical Drive Hardware Kit, spare part number 20, 37 P packaging guidelines 27 plastic parts, service considerations 24 Plastics Kit components 22 spare part number 20, 22 pointing device, product description 2 ports external monitor 10 HDMI 10 product
  • HP 350 | Maintenance and Service Guide - Page 118
    , spare part number 23 security cable slot 11 security, product description 3 service considerations cables 24 connectors 24 plastic parts 24 service cover illustrated 22 location 12 removal 31 spare part number 31 serviceability, product description 4 Speaker Kit, spare part number 16, 50 speakers
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HP 350 G2 Notebook PC
Maintenance and Service Guide