HP 8550dn HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use
HP 8550dn - Color LaserJet Laser Printer Manual
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- HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 1
8550, 8550N, 8550DN, 8550GN, 8550MFP Printer User Guide English - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 2
HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer User Guide Use of this electronic document indicates that you accept the Terms of Use. © 2000 Hewlett-Packard Company - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 3
of the HP Color LaserJet 8550 printer. Part number: C7096-online Edition 3, 4/2009 Warranty The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 4
of support services from Hewlett-Packard and our support partners. These services are designed to give you the results you need, quickly and professionally. Online Services: For 24 hour access to information over your modem, we suggest these services: World Wide Web Printer drivers, updated HP - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 5
Printer drivers, updated HP printer software, and interactive sharing of technical information with other members is available on CompuServe's "HP User's forums" (GO HP Phone: (661) 257-5565 Fax: (661) 257-6995 Mail: Hewlett-Packard P.O. Box 907 Santa Clarita, CA 91380-9007 U.S.A. For Asia-Pacific - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 6
Agreements: Call (800) 835-4747 (U.S.) or (800) 268-1221 (Canada). Extended Service (800) 446-0522. HP FIRST: HP FIRST Fax will deliver detailed troubleshooting information on common software and troubleshooting tips for your HP product. Call from any touch tone phone and request up to three - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 7
Asia-Pacific Countries/Regions Australia China Hong Kong SAR India Indonesia Japan Korea Malaysia New Zealand Philippines Singapore Thailand 61 (0)3 9272 2627 86 (0)10 6505 5280 85 (0)2 2506 2422 91 (0)11 682 6031 21 (0)352 2044 81 (0)3 3335 8622 82 (0)02 769 0543 03 (0)298 2478 64 (0)09 356 6642 - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 8
nearby and your serial number ready when calling. If you know your printer needs repair, call (800) 243-9816 to locate your nearest HP Authorized service provider, or call (208) 323-2551 for HP centralized service dispatch. Post-warranty telephone assistance is available to answer your product - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 9
Open Monday through Friday 8:30-18:00 CET HP provides a free telephone support service during the warranty period. By calling a telephone number listed below, you will be connected to a responsive team waiting to help you. If you require support after your warranty has expired, you can receive - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 10
Hungary India Indonesia Korea Korea outside Seoul Japan Malaysia Mexico (Mexico City) Mexico (outside MexicoCity) New Zealand Philippines Poland Portugal Russia Singapore Taiwan Thailand Turkey (36) (1) 382-1111 (91) (11) 6826035 (91) (11) 6826069 (62) (21) 3503408 (82) (2) 32700700 (82) (080) - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 11
HP Customer Care Centers Asia Pacific Countries/Regions Australia China Hong Kon SAR India Indonesia Japan Korea Outside Seoul only Malaysia New Zealand Penang Philippines Singapore - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 12
Ireland Israel Tel. Fax Italy Netherlands Norway Poland Portugal Russian Federation South Africa Spain Sweden Switzerland Turkey United Kingdom + 353 (0)1 662 5525 + 972 (0)9 9524848 + 972 (0)9 9524849 + 39 02 264 10350 + 31 (0)20 606 8751 + 47 22 11 6299 + 48 22 519 06 00 + 48 22 519 06 01 + 351 - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 13
12 EN - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 14
Panel Selecting the Display Language Printing Internal Pages Interpreting the Configuration Page Duplex Registration Managing Memory Resource Saving Configuring the Printer for the Network EN 17 20 20 22 24 27 28 30 30 31 32 37 38 38 39 39 40 42 43 44 45 46 46 47 48 49 50 51 52 54 56 57 - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 15
3 Common Printing Tasks Selecting Media 59 Supported Media Weights and Sizes for Input Trays 60 Supported Media Weights and Sizes for the Optional Multi-bin Mailbox 63 Supported Media Weights and Sizes for the Optional Duplexer 65 Supported Media Weights and Sizes for the Optional 3000-sheet - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 16
Manager (Windows) 106 HP LaserJet Utility (Macintosh) 107 5 Using Color Controlling Color Output with Printer Drivers 109 Using Color 110 Manual Mode 111 ICC/CMS 112 Black and White 112 Automatic PANTONE® Matching 113 CMYK Ink Set Emulation 113 Adjusting the Print Color and - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 17
Basic Troubleshooting Steps Working with Toner Media Jam Locations Media Handling Problems Printer Response Problems Printer Control Panel and Configuration Problems Application Problems Incorrect Printer Output Color Printing Problems Print Quality Problems Cleaning the Transfer Drum Accessories - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 18
purchase of the HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, or 8550MFP printer. This printer is designed to produce high-quality, high-speed color printouts for business environments. This printer provides the quality and reliability of Hewlett-Packard printers as well as these specific features - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 19
and Memory Printer Personality Support User Interface and EIO Note: See "Printer Information" for printer configurations. z Prints on up to 12-by-18.50 inch (304.80-by-469.90 mm) sized media z Printing on heavy media up to 58 lb (216 g/m2) bond z A 500-sheet input tray (tray 3) that supports letter - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 20
might vary from those listed above because the following factors affect processing time: z Complex graphics or large graphics z I/O configuration z Type of computer z Computer configuration z Amount of printer memory z Network operating system z Network configuration z Print media EN Features 19 - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 21
a printer stand, 32 MB RAM, an HP JetDirect print server (10/100 Base-TX), and an internal hard disk. HP Color LaserJet 8550DN The HP Color LaserJet 8550DN comes standard with a 100-sheet tray 1, a 500-sheet tray 2, a 500-sheet tray 3, a (tray 4) 2000-sheet input tray, a duplexer, 64 MB RAM, an HP - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 22
HP Color LaserJet 8550MFP The HP Color LaserJet 8550MFP comes standard with a 100-sheet tray 1, a 500-sheet tray 2, a 500-sheet tray 3, a duplexer, 64 MB RAM, an HP JetDirect print server (10/100 Base-TX), an internal hard disk, a printer/copy module stand, and a copy module. EN Printer - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 23
printer's parts. (HP Color LaserJet 8550 shown below.) Figure 1 A Printer Control Panel B Left Output Bin (face up) C Front Door D Power Button E Input Tray 3 F Top Output Bin (face down) G Upper Right Door H Input Tray 1 I Lower Right Door J Printer Stand 22 1 The HP Color LaserJet 8550 Printer - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 24
4 Connector (C-Link Connector) D Parallel Connector E Upper Left Door F Lower Left Door G EIO Slot 1 (shown with optional HP JetDirect internal print server) H Power Connector For information on the locations of printer consumables, see "Locating Printer Consumables" in chapter 6. EN Locating the - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 25
-bin Mailbox Status Light C Duplexer (some printer models only) D Tray 2 (some printer models only) E Tray 4 (some printer models only) F Tray 4 Status Light G Media Transfer Door H 3000-sheet Stapler/Stacker (optional) or 3000-sheet Stacker (optional) 24 1 The HP Color LaserJet 8550 Printer EN - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 26
. The lower right door might be open. The accessory has a media jam or a page needs to be removed from the multi-bin mailbox, even if the page is not jammed. The accessory is not correctly attached to the printer. The printer might be in Power Save mode. Press GO. The accessory is not receiving - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 27
26 1 The HP Color LaserJet 8550 Printer EN - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 28
from within an application or printer driver, see the associated online help files. Use the printer control panel to configure the default settings for the printer or to obtain printer status information. Also, use the printer control panel to access printer features not supported by the application - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 29
the list of available menus. C Display Presents data about the printer (such as printer status, required actions, or data and print errors) in one or two lines of characters. D -Value+ Steps through the value choices for a particular menu item using -/+. This key permits both forward and backward - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 30
F Item Steps through the items in a particular menu. This key permits both forward and backward movement through the available items. The ITEM key also steps through the control panel help messages. G Ready Indicator (green) • On-The printer is online and able to accept and process data. • Off-The - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 31
and offline status z Print configuration pages z Set the printer defaults when the application does not support the option z Change the printer's EIO configuration z Print a file directory page to identify the fonts and macros available on the printer hard disk z Adjust duplex registration Using the - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 32
factory defaults clears all print jobs from the print buffer. After resetting the defaults, reprint any lost print jobs. 7 Reset the EIO type and configure the printer, if necessary. 8 Press GO to bring the printer online. 9 Use the printer configuration page to reconfigure the printer. EN When to - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 33
factory defaults for printer settings. Menu INFORMATION MENU QUICK COPY JOBS MENUc PRIVATE/STORED JOBS MENU Item PRINT MENU MAP PRINT CONFIG PAGE PRINT PCL FONT LIST PRINT PS FONT LIST PRINT LASERJET DEMONSTRATION PRINT FILE DIRECTORYa PRINT EIO PAGEb PRINT CONTINUOUS CONFIG PAGES PRINT EVENT LOG - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 34
CONFIGURATION MENU Item TRAY 1 TYPE = TRAY 1 SIZE = TRAY 2 TYPE = d TRAY 3 TYPE = TRAY 4 TYPE = e PAPER DEST = DUPLEX = f BINDING g MANUAL FEED OVERRIDE A4 WITH LETTER AUTO PAPER OVERRIDE POWERSAVE = PERSONALITY CLEARABLE WARNINGS TONER LOW NEW TONER CARTRIDGE= NEW TONER=h QUICK COPY JOBS PRINT - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 35
PRINTING MENU Item COPIES= PAPER CONFIGURE CUSTOM PAPER=k UNIT OF MEASURE= X DIMENSION= Y DIMENSION= ORIENTATION FORM LENGTH PCL FONT SOURCE PCL FONT NUMBER PCL PITCH PCL POINT SIZE PCL SYMBOL SET COURIER WIDE A4 APPEND CR TO LF Factory Default 1 LETTERj NO INCHES 12.00 RANGE 3.87 - 12.00 18.50 - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 36
= 0 TRAY 4m PRINT TEST PAGE TRAY 4 X = 0 TRAY 4 Y = I/O TIMEOUT 0 30 (seconds) PARALLEL ADV FUNCTIONS = ON FACTORY DEFAULT RESET RESET ACTIVE I/O RESET ALL I/O RESET TRANSFER LIFE COUNT RESET FUSER LIFE COUNT supplied by installed devices EN When to Use the Printer Control Panel Menus - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 37
Factory Default COLOR ADJUST MENU PRINT TEST PAGE BLACK SMOOTH 0 VALUE= CYAN SMOOTH 0 VALUE= MAGENTA SMOOTH 0 VALUE= YELLOW SMOOTH 0 VALUE= BLACK DETAIL 0 VALUE= CYAN DETAIL 0 VALUE= MAGENTA DETAIL 0 VALUE= YELLOW DETAIL 0 VALUE= a. Appears only if the printer has a disk - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 38
Printing Menu Maps Print menu maps from the printer control panel, and then use the menu maps to view printer settings and to help navigate the printer control panel menus. To print menu maps 1 Press MENU until INFORMATION MENU appears on the printer control panel display. 2 Press ITEM until PRINT - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 39
use the printer control panel to access printer features not supported by your application. For more information on navigating the printer control panel, see "Printing Menu Maps" on the previous page. Configuring Menu Selections Use the following instructions to configure all printer control panel - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 40
control panel messages that do not disable the printer will not stop subsequent jobs from printing. However, the job where the error occurred might not print correctly. If in the Configuration Menu CLEARABLE WARNINGS is set to ON, many printer control panel messages can be cleared by pressing - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 41
, or transparencies) for each of the input trays. If the media type and size have been correctly configured for the input trays, the printer will print based on the type and size of media and will automatically use the correct input tray. Configuring the media type is beneficial for several - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 42
Note To configure the input trays Follow the steps below to configure the media type. 1 Press MENU until PAPER HANDLING MENU appears on the printer control panel display. 2 Press ITEM until TRAY [number] TYPE = appears on the display. 3 Press -VALUE+ until the correct media type appears on the - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 43
bin as your default. To configure other available modes, see your printer driver, or if your printing environment does not use printer drivers. For more information on using the HP Web JetAdmin software, see the online help. Changes made to the multi-bin mailbox mode settings in the printer driver - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 44
on the default media size (set in the PRINTING MENU on the printer control panel). The delay time can be configured through the HP Web JetAdmin software. For more information on configuring HP Web JetAdmin software, see the associated online help file. • OFF-TRAY X LOAD will appear - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 45
if an input tray is configured for the size you want to override (letter or A4), even if the tray is empty, then the printer will continue to try and print on the correct size of media regardless of the override setting. To select the A4 override 1 Press MENU until PAPER HANDLING MENU appears on - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 46
, then when the TRANSFER KIT LOW REPLACE KIT message appears on the printer control panel the printer will stop printing until the transfer kit is replaced or GO is pressed. To select the toner low response 1 Press MENU until CONFIGURATION MENU appears on the printer control panel display. 2 Press - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 47
after the last print job finishes. The printer fans will run for 30 minutes after entering Power Save mode to cool the printer. The 10 seconds setting is for use by service personnel and is not recommended for daily use. To set the Power Save mode 1 Press MENU until CONFIGURATION MENU appears on the - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 48
-platform environments, or select a personality if your printer driver does not send the PJL header with the print job. AUTO is the default setting. To select the printer personality 1 Press MENU until CONFIGURATION MENU appears on the printer control panel display. 2 Press ITEM until PERSONALITY - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 49
the I/O Timeout The I/O timeout sets the amount of time the printer waits after receiving print data before switching I/O ports. The default time is 30 seconds. To set the I/O timeout 1 Press MENU until I/O MENU appears on the printer control panel display. 2 Press ITEM until I/O TIMEOUT appears on - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 50
, see the HP Web JetAdmin online help. If you are using Mac OS, use the HP LaserJet utility. From the HP LaserJet utility, on the Security tab select Lock Control Panel. If you have forgotten the password for the printer control panel, print a configuration page, an EIO page, and a menu map page - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 51
Note Selecting the Display Language Using the printer control panel, you can set the printer to display printer messages and print test pages in a variety of supported languages. To select the display language 1 Hold down SELECT while turning the printer off and then on. CONFIG LANGUAGE (in English - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 52
MENU until INFORMATION MENU appears on the printer control panel display. 2 Press ITEM until the option you want appears on the display. The available options include the following: • PRINT MENU MAP • PRINT CONFIG PAGE • PRINT PCL FONT LIST • PRINT PS FONT LIST • PRINT LASERJET DEMONSTRATION • PRINT - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 53
printer product number, serial number, PCL firmware date code, PostScript version, total pages printed during the life of the printer, number of color pages printed during the life of the printer, HP JetSend ID, processor installed, and number of duplex pages printed during the life of the printer - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 54
Note I Color Adjust-Lists the number of pages since the last color adjustment and the color calibration information. Print the Menu Map from the printer control panel to view the current color adjustment values. EN Printing Internal Pages 53 - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 55
placement varies slightly for each input tray. The alignment procedure must be performed for each tray. Y Axis X Axis Tray 2 Duplex Registration Adjustment 1 Press MENU until DUPLEX REGISTRATION MENU appears on the printer control panel display. 2 Press ITEM until PRINT TEST PAGE appears for the - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 56
Note 9 Press SELECT to print the page. 10 Repeat step 4 to verify that the lines on the front and back of the page are now properly aligned. If the lines on the front and back of the page do not properly align, then repeat steps 4-9 until they are properly aligned. EN Printing Internal Pages 55 - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 57
hard disk is available for storing downloaded fonts and forms in the printer. Unlike standard printer memory, information stored on the printer hard disk is permanently downloaded and can remain in the printer even when the printer is turned off. A printer hard disk also enables proof and hold - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 58
data downloaded to the printer's RAM will be lost when the printer is turned off. Configuring the Printer for the Network For information on configuring the printer for the network, see your getting started guide or the HP JetDirect Print Server Software Installation Guide. EN Managing Memory 57 - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 59
58 2 Using the Printer Control Panel EN - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 60
by the HP warranty or service agreements. Before purchasing media or specialized forms, test a small quantity in the printer. Make sure your media supplier obtains and understands the media and print media specifications in the HP LaserJet Printer Family Paper Specifications Guide. (For ordering - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 61
no printing on the page. z Recycled media can be used with this printer. Recycled media must meet the specifications shown in this chapter. Supported Media Weights and Sizes for Input Trays The following table lists the types and sizes of media supported by each input tray. For best results, use HP - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 62
Prepunched Bond Recycled Color Card Stock Heavy (greater than 28 lb/105 g/m2 bond) Glossy Executive (7.25 by 10.50 in, 184.15 by 266.70 mm) Letter (8.50 by 11 in, 215.90 by 279.40 mm) Legal (8.50 by 14 in lb (75 g/m2) bond Limit to media-fill mark on the media width guides EN Selecting Media 61 - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 63
50 in, 104.14 by 241.30 mm) Maximum 24 lb (90 g/m2) bond Trays 2 and 3 Labels Transparencies Paper: Plain Preprinted Letterhead Prepunched Bond Recycled Color 55 in) Letter (8.50 by 11 in, guides Limit to media-fill mark on the media width guides Limit to media-fill mark on the media width guides - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 64
Prepunched Bond Recycled Color Glossy Letter (8.50 by 11 in, 215.90 by 279.40 mm) Legal (8.50 by 14 in, HP recommends using 5 mil (0.13 mm) thick transparencies with this printer. Maximum Capacity 2,000 sheets of 20 lb (75 g/m2) bond Limit to media-fill mark on the media width guides Supported - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 65
Color Card Stock Heavy (greater than 28 lb/105 g/m2 bond) Glossy Letter (8.50 by 11 in, 215.90 by 279.40 mm) Legal (8.50 ) Executive (7.25 by 10.50 in, 184.15 by 266 bond Labels Transparencies 12 by 18.50 in (304.80 by 469.90 (8.50 by 11 in, - 215.90 11.70 in) Letter (8.50 by 11 in, 215.90 - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 66
#10 (Com10) (4.10 by 9.50 in, 104.14 by 241.30 mm) Monarch (3.90 by 7.50 in, 99.06 by 190.50 mm) Maximum 24 lb (90 g/ HP recommends using 5 mil (0.13 mm) thick transparencies with this printer. Maximum Capacity 30 Monarch-sized envelopes Supported Media Weights and Sizes for the Optional Duplexer - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 67
Stacker The following table lists the types and sizes of media supported by the optional 3000-sheet Stapler/Stacker and 3000-sheet Stacker face-up) Output Bin Paper: Plain Preprinted Letterhead Prepunched Bond Recycled Color Card Stock Heavy (greater than 28 lb/105 g/m2 bond) Printing Tasks EN - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 68
1) Paper: Plain Preprinted Letterhead Prepunched Bond Recycled Color z Letter, ISO A4 (landscape orientation only) orientation only) Note Envelopes, transparencies, and labels are ONLY supported in the Face-up Bin. 16 to 28 lb bond height. For example, 50 sheets of 20 lb bond. Note The stapling - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 69
Observe the following guidelines to avoid problems with preprinted forms and letterhead. z Forms and letterhead must have been printed with heat-resistant inks that will not melt, vaporize, or release hazardous emissions when subjected to the printer's fusing temperatures (approximately 374° F, or - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 70
recycled media that meets the same specifications as standard paper (see "Supported Media Weights and Sizes for Input Trays" earlier in this chapter). HP recommends that recycled media contain no more than five percent ground wood. Envelopes Envelopes can only be printed from tray 1. The weight of - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 71
HP Color LaserJet transparencies (for ordering information, see "Accessories, Options, and Related Products" in chapter 8). Using transparencies that do not meet the specifications for this printer can cause poor print quality, media jams, and damage to the printer. Although this printer supports - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 72
Using label stock with spaces between the horizontal rows of labels might result in labels peeling off during printing, causing jams and possible printer damage. Labels might be specifically manufactured to leave a margin around the outside edges that correspond to the outer margins of the printable - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 73
374° F, or 190° C). Do not use media with colored coating that was added after the media was produced. The printer cannot detect the color of media you are using. Varying the shade or color of the media can change the shades of the printed colors. Media to Avoid Follow these guidelines to avoid poor - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 74
or the printer driver. z To print across the length (long edge) of the media, select landscape page orientation from your application or the printer driver. For more information on changing the page orientation, see the online help for your application or the printer driver. EN Controlling - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 75
of 20 lb (75 g/m2) bond paper in tray 1. CAUTION To avoid media jams, never add or remove media from tray 1 while the printer is printing from tray 1. To load media into tray 1 1 Open tray 1. 2 Slide the media width guides to the size that matches the media. 3 Load up to 100 sheets of 20 - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 76
items can damage the printer. Never try to print on both sides of an envelope. Media jams and printer damage can result. To load envelopes in tray 1 1 Open tray 1. 2 Place up to ten envelopes in tray 1 between the media width guides, face up, with the back flap against the input tray and the return - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 77
envelope in your application or in the printer driver if your application does not support printing on envelopes. For more information on printing on envelopes, see the online help. 2 Set the envelope size and type in your application or the printer driver. 3 If your application does not have an - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 78
Use only transparencies and glossy media that meet the specifications for this printer. Using an incorrect type of media can damage the printer. For more information on glossy media, see "Supported Media Weights and Sizes for Input Trays" earlier in this chapter. EN Printing from Tray 1 77 - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 79
input tray with the side to be printed on face up for single-sided printing (see figure 8). For letter- or A4-sized media, place the top of the page toward the rear of the printer and the long edge toward the printer the printer. Load letterhead and preprinted forms face up. The duplexer prints the - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 80
input tray with the side to be printed on face down (see figure 10) for single-sided printing. Load letterhead with the top toward the rear of the input type in the Paper Handling menu from the control panel and select prepunched paper from your printer driver. When printing on both sides of - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 81
To avoid media jams, never open an input tray while the printer is printing from that input tray. 1 Firmly grip the handle in the center of the input tray, squeeze the release lever, and pull the input tray out until it stops. Note To use the media size currently configured in the input tray, go to - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 82
tray. 6 Position the left media guide over the correct media size marked on the input tray. 7 Press the left media guide into the rear slot (D), and then the input tray above the media-fill mark. Excessive media in the input trays can cause media jams. EN Printing from Trays 2 (some printer models - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 83
of media over. To avoid media jams, never open the input tray while the printer is printing. To print from trays 2 and 3 1 Select the media type and size from your application or the printer driver. To set the media type and size in the printer control panel, see "Configuring Media Type and Size" in - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 84
, see "Supported Media Weights and Sizes for Input Trays" earlier in this chapter. z Use letterhead that meets the media specifications for this printer. For more information on letterhead specifications, see "Preprinted Forms and Letterhead" earlier in this chapter. EN Printing from Trays - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 85
. Note To use the media size currently configured in the input tray, go to step 5. To use a different size, go to step 2. 2 Adjust the front media guide by pulling up on the pin (A), placing the media guide into the slots on the top and bottom of the input tray that correspond to the media size - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 86
on the left media guide. Excessive media can cause media jams. 6 Press down on all four corners of the media stack to ensure the media rests flat in the input tray. 7 Close tray 4. 8 Set the media type in the printer control panel. For more information on configuring the printer control panel, see - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 87
Printing Tips for Tray 4 (some printer models only) Use letterhead that meets the media specifications for this printer (see "Preprinted Forms and Letterhead" earlier in this chapter). 86 3 Common Printing Tasks EN - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 88
Features Overview This chapter introduces some advanced printing tasks to help you take full advantage of the printer's features. These tasks are "advanced" because they require you to change settings from a software application, the printer driver, or the printer's control panel. EN Overview 87 - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 89
TonerGauge indicator appears on the configuration page, on the status tab of the driver, and in HP Web JetAdmin (for the network administrator). The toner level indicated by the gauge may be used to estimate whether enough toner remains in the cartridges to complete a print job. Note The user must - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 90
control panel. • Tray 1: If custom paper is loaded, set the size of custom paper from the Printing Menu to match the paper loaded in tray 1. • Other trays: Paper size settings are adjusted when paper is properly loaded into the printer. (See the sections on loading paper, starting on page 77.) EN - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 91
settings can also be configured from HP Web JetAdmin for networked printers. See the printer software help. Settings in the printer driver and software application override control panel settings. (Software application settings override printer driver settings.) 90 4 Advanced Printing Features EN - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 92
Different First Page 1 For Windows, select "Use different paper for first page" in your printer driver. Choose a tray or type under First Page for the first page and then select a tray or type from Other Pages for the remaining pages. Place the paper with the side-to-be-printed up, the top of the - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 93
sheet of paper. This feature is available in some printer drivers and provides a cost-effective way to print draft pages. To print more than one page on a sheet of paper, look for the Pages Per Sheet option in the Finishing Tab of the printer driver. (This is sometimes called 2-up, 4-up, or n-up - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 94
2000) Creating Quick Sets Note: If you are using NT 4.0 or Windows 2000 and are running the printer driver from the server, you need administrator rights to save new Quick Sets. 1 Access the printer driver. 2 Select the desired print settings. 3 In the Quick Sets box, type a name for the selected - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 95
Quick Sets (continued) Printer Driver Procedure Using Quick Sets 1 Access the printer driver. 2 Select the desired item from the Quick Sets drop-down list. 3 Click OK. The printer is now set to print according to the settings in the Quick Sets you selected. 94 4 Advanced Printing Features EN - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 96
COPY JOBS control panel item described on page 32. Printing Additional Copies of a Quick Copy Job To print additional copies of a job stored on the printer's hard disk from the control panel: 1 Press MENU repeatedly until QUICK COPY JOBS MENU appears. 2 Press ITEM until the desired job name appears - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 97
under the job name and the printer needs additional space, the printer may delete other stored quick from the control panel. If you turn the printer off and then back on, all quick copy from the control panel. 1 Press MENU repeatedly until QUICK COPY JOBS MENU appears. 2 Press ITEM until the desired - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 98
else, select the Stored Job option in the driver. Printing the Remaining Copies of a Held Job The user can print the remaining copies of a job held on the printer's hard disk from the control panel. 1 Press MENU repeatedly until QUICK COPY JOBS MENU appears. 2 Press ITEM until the desired job name - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 99
A stored proof and hold job can also be deleted from the control panel. 1 Press MENU repeatedly until QUICK COPY JOBS MENU appears. 2 Press ITEM until the desired job name appears. 3 Press SELECT to select the job. COPIES=1 appears. 4 Press - VALUE until DELETE appears. 5 Press SELECT to - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 100
the driver and it is sent to the printer as part of the print job. Specifying a Private Job To specify that a job is private from the driver, select the Private Job option and type a 4-digit PIN. Releasing a Private Job The user can print a private job from the control panel. 1 Press MENU repeatedly - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 101
selects the Stored Job option in the driver. If you turn the printer off and then back on, all quick copy, proof and hold, and private jobs are deleted. A private job can also be deleted from the printer's control panel before it is ever printed. 1 Press MENU repeatedly until PRIVATE/STORED JOBS - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 102
on the hard disk, select the Stored Job option in the driver when printing the job. Printing a Stored Job The user can print a job stored on the printer's hard disk from the control panel. 1 Press MENU repeatedly until PRIVATE/STORED JOBS MENU appears. 2 Press ITEM until the desired job name appears - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 103
patterns, and variable information that changes from page to page. In a print job, variable data printing separates the static and dynamic information and sends the static information to the printer only once. Pages print faster because repetitive information does not have to be processed separately - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 104
or bound into a book. Booklet printing is supported in PostScript and PCL5c in Windows 3.x, 9x, NT 4.0, Windows 2000, and using the Booklet Maker for Macintosh. Note Duplex printing must be selected in order to use the Booklet Printing feature. Offline Booklet Printing delivers the job to the top - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 105
on Backside of Heavy Media allows you to print on both sides of media that is not supported in the automatic duplexer accessory. 1 Make sure that the appropriate media type is selected in the driver. 2 Select the face-up output bin for the destination. 3 Print the odd pages of the desired document - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 106
from Hewlett-Packard that allows devices to communicate with each other simply and directly. HP JetSend is built into your printer, allowing printer. How the JetSend Communications Technology Works Networked Devices To use the JetSend capability between networked devices, print a configuration - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 107
to control hard disk features not found in the drivers. Bidirectional communication is required. HP LaserJet Resource Manager is not available for the Macintosh. Use the HP LaserJet Resource Manager to do the following: z Initialize disk. z Download, delete, and manage fonts to disk across networks - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 108
network, download files and fonts, and change most of the printer settings. z Set a password for the printer. z From the computer, lock out functions on the printer's control panel to prevent unauthorized access. (See the printer software help.) z Configure and set the printer for IP printing. EN - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 109
108 4 Advanced Printing Features EN - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 110
features. Access to the printer drivers depends on the computer system. For example, in a system using Microsoft Windows, use the application's Print Setup command to access your printer driver. For specific instructions on accessing the printer driver, see the online help files for your operating - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 111
are available on the properties page. Access the driver properties as it pertains to the specific operating system or application in use, then select the Color tab. ColorSmart II HP ColorSmart II technology optimizes the color and halftoning for each element in a document (such as text, graphics - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 112
default input color source. • Vivid-Saturation of colors is enhanced to produce high-impact color appearance. • OHT-(Overhead Transparency) For optimized color quality for projection. All settings in the printer driver will remain in effect until they are changed. The online help describes in - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 113
z ICM is Microsoft's color management system for Windows. For information on downloading and selecting color profiles, see the online help. If you are generating customized color profiles, use the same printer driver settings for both generating the profiles and printing. Black and White Selecting - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 114
None - no emulation, device CMYK) from the dropdown menu to provide output similar to an offset press ink set. If color management is active in an application or OS, the ink emulation selected must be the same as when the printer was profiled. EN Controlling Color Output with Printer Drivers 113 - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 115
might want to turn off HP ColorSmart II defaults and set color controls manually. The following table shows default color settings in the printer driver and recommended printer driver settings for various types of printed output: Page Objects Printer Driver Setting/Desired Treatment Text Vector - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 116
only if your application supports PANTONE colors. See the application's instructions for using these colors. The color and halftone settings and the media you use will affect the appearance of printed PANTONE colors. For the best PANTONE color reproduction, set the printer driver to ColorSmart II or - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 117
and preferably 300 dpi. The printer driver settings should be set to ColorSmart II. Or, if you are using the Manual setting, select Smooth Halftone and Screen Match color mode. Note Image resolutions of higher than 300 dpi will produce significantly larger files, but the print quality of the image - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 118
which are listed below, can increase the resolution of the image, resulting in higher quality images: z Select the appropriate image type (for example, color photograph, line art, or text). z Select the optimum image resolution based on image type, at least 300 dpi for most images; however, select - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 119
help. z Clean the density sensor in the printer. For more information, see "Cleaning the Density Sensor" in chapter 8. z Complete the troubleshooting solutions in chapter 8 for the color printing problem you are experiencing. To adjust the color balance 1 Print the color adjust page. a Press MENU - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 120
page allows you to adjust the printer's two halftone screens for each of the four colors (cyan, magenta, yellow, and black) for a total of eight adjustments. Make these adjustments after examining the color adjust page. The color adjust page consists of two sections: the Detail Halftone Adjust - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 121
colors. c Record the number in the circle. 4 Enter the color adjustment numbers in the printer control panel. a Press MENU until COLOR ADJUST MENU appears on the printer d Press SELECT to enter the number into the printer memory. An asterisk (*) appears to the right of the selection. e Repeat steps 4a - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 122
circles with the arrows beside them match their background for each of the color ramps (cyan, magenta, yellow, and black). If another circle matches the background more closely, return to step 4 to reset the values on the printer control panel to the number shown in that circle. z Verify that the - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 123
magenta ramp should be examined closely to determine if magenta should be increased. Note If the color settings are less accurate when you finish the color adjustment than when you started, reset all color values to 0 (zero) in the printer control panel and try the adjustment again. 122 5 Using - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 124
the imaging drum and all toner cartridges before moving or shipping the printer. Figure 13 Sufficient space is required on all sides of the printer for removing consumables when performing printer maintenance. For more information on maintenance procedures, see the installation guide with each - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 125
Color Toner Cartridges B Black Toner Cartridge C Imaging Drum D Cleaning Roller E Transfer Belt F Transfer Drum G Air Filters H Charcoal Filter I Fuser J Transfer Charger For information on replacing the consumables, see the instructions included with each consumable. 124 6 Maintaining the Printer - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 126
can be found in "Accessories, Options, and Related Products" in chapter 8. For best print quality output, use HP consumables that have been designed to work together in this printer. Do not shake the toner cartridge in attempts to extend the cartridge life. For more information on replacing the - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 127
color pages Transfer Kit Transfer Drum Transfer Belt Transfer Charger Cleaning Roller Charcoal Filter Hand Wipe TRANSFER KIT LOW REPLACE KIT 150,000 black-and-white only pages, or 75,000 color pages 25 months black-and-white only pages, or 12.5 months color pages Fuser Kit (110 Volt) Fuser - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 128
Consumables HP encourages responsible disposal of HP Color LaserJet printer consumables through its printing supplies recycling toner cartridges, then press MENU repeatedly until CONFIGURATION MENU appears. When you replace an empty or low toner cartridge, press ITEM repeatedly until NEW TONER - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 129
128 6 Maintaining the Printer EN - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 130
the numeric messages. Using the Printer Online Help System ITEM This printer features an online Help system that provides instructions for resolving most printer errors. Certain control panel error messages alternate with instructions on accessing the online help system. Whenever a " appears in an - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 131
properly. All data in the print buffer will be lost. 41.2 PRINTER ERROR Indicates that a laser scanner error has occurred. Open and close the front door of the printer to remove any remaining pages from the printer. Reprint the job. If the problem persists, turn the printer off and on to reset - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 132
the media width selected in the application or printer driver. is the media length selected in the application or printer driver. Load the requested size media into tray 1. For more information on configuring input trays, see "Configuring Media Type and Size" in chapter 2. 41.5 UNEXPECTED - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 133
Heater Error Turn the printer off and on to reset the printer. For a 50.3 error, turn the printer off for 30 minutes to allow the fuser to cool, and then turn the printer on. If the condition persists, contact a local authorized HP dealer or service representative for service. 51 LASER ERROR CYCLE - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 134
. For more information about installing and configuring DIMMs, see appendix A, "DIMM Installation." If the condition persists, contact a local authorized HP dealer or service representative for service. ZZ Error 0 Unsupported memory 1 Unrecognized memory 2 Unsupported memory size 3 Failed RAM test - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 135
the color toner clear door and look for an obstruction. If the message does not clear after closing the doors, turn the printer off and on to reset the printer. If the condition persists, contact a local authorized HP dealer or service representative for service. 54.3 DENSITY SENSOR ERROR CYCLE - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 136
media type is set in the printer control panel. Turn the printer off and on to reset the printer. If the condition persists, contact a local authorized HP dealer or service representative for service. For more information on configuring input trays, see "Configuring Media Type and Size" in chapter - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 137
connected. Press GO to continue printing. If the message persists, turn the printer off and on to reset the printer. 66.X1.YY INPUT DEVICE FAILURE CHECK CABLES AND CYCLE POWER Indicates a tray 4 error. X/YY Description X = Device number in the link YY = Error code from the optional device Verify - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 138
the condition persists, contact a local authorized HP dealer or service representative for service. 68 NVRAM ERROR SETTINGS CHANGED Indicates that a recoverable error has been detected in the NVRAM (nonvolatile random-access memory). Verify the printer control panel settings. One or more fields - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 139
the staple jam. The density sensor values are out of range or inconsistent. The density sensor might be dirty or the transfer drum might be damaged. Clean the density sensor. Then turn the printer off and on to reset the printer. If the problem is not resolved, clean the transfer drum. If the - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 140
, see the quick reference guide. Open the lower left door. Remove the duplexer if installed. Remove the jammed media. Replace the duplexer if necessary. Close the lower left door, and wait for the printer to warm up before resuming printing. WARNING! Do not touch the fuser; it might be very hot and - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 141
the transfer drum, and remove the jammed media from under the metal paper guide. Swing the lower (green) lever to the left, and close the front door. If the message still appears on the control panel display, open the input tray, remove any jammed media, and close the input tray. Close the printer - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 142
. Remove the transfer drum, remove the jammed media, reinstall the transfer drum, close the upper right door, and wait for the printer to warm up before resuming printing. For more information on clearing jams, see the quick reference guide. CLEAR TRAY 4 JAM The printer senses a media jam in tray - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 143
control panel. For more information on loading media into tray 1, see "Printing from Tray 1" in chapter 3. For more information on clearing jams, see the quick reference guide. CLEARING PAPER FROM PRINTER The printer is attempting to remove unusable media (such as a misfed page or media damaged - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 144
the printer hard disk using the printer drivers or a disk management application. Or, to clear all data from the printer hard disk, reformat the printer hard disk from the printer control panel. To reformat the printer hard disk, press MENU until CONFIGURATION MENU appears on the printer control - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 145
installation guide included with the drum kit. For more information on configuring the printer response to this message, see "Selecting Toner Low Response" in chapter 2. DRUM LIFE OUT The imaging drum is past its REPLACE DRUM KIT specified life. Printing cannot continue until the drum kit has - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 146
right side of the duplexer, and pull the duplexer out of the printer. Check for and remove any jammed media from the duplexer. Reinstall the duplexer. Turn the printer off and then on. If the problem persists, contact a local authorized HP dealer or service representative for service. No action is - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 147
the fuser kit and reset the fuser counter before attempting to print. For more information on replacing the fuser kit and resetting the counter, see the installation guide included with the fuser kit. For more information on configuring the printer response to this message, see "Selecting Toner Low - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 148
toner cartridges, see the installation guide included with the toner cartridge. Install the fuser and verify that it is correctly seated in the printer before attempting to print. For more information on installing the fuser, see the installation guide included with the fuser kit. EN Printer - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 149
output bin on the printer is full. For more information on installing the imaging drum, see the getting started guide or the installation guide included with the drum kit. Install the transfer drum before attempting to print. If the condition persists, take the transfer drum out and reinstall it - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 150
and power cables are connected. Press GO to continue printing. If the message persists, turn the printer off and on to reset the printer. If the condition still persists, contact a local authorized HP dealer or service representative for service. The multi-bin mailbox is not correctly attached to - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 151
. there is no job to cancel. The printer is offline. No error Press GO to bring the printer messages are pending. online. The printer personality for the current job could not be run in the available memory. The job was canceled, and no pages were printed. Reprint the job. If the message still - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 152
has been replaced, press SELECT to reset the internal counter. If the fuser has not been replaced, press GO. PRESS SELECT IF TRANSFER IS NEW The printer has detected that a new transfer drum has been installed. If the transfer drum has been replaced, press SELECT to reset the internal counter. If - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 153
personality that does not exist in the printer. The job was canceled and no pages were printed. Try reprinting the job using PCL or PS. PRINTING CONFIGURATION The printer is printing the configuration page. When the configuration page is printed, the printer returns to an online and ready state - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 154
X is the input tray that the job will be printed from. PS MEMORY FULL STORED DATA LOST The resource save area for the printer personality is full. Fonts downloaded to the printer's RAM might have been deleted. Turn the printer off and on to clear the printer's RAM. READY The printer is online - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 155
printing. STAPLER LOW ON STAPLES The Stapler Cartridge has 20 No action required. to 50 staples remaining. STKR: ATTACH TO PRINTER The device is not attached to the printer STKR: DETACH AND A paper jam occurred in the CLEAR JAM device. Clear the paper jam. STKR: TRAY OVERLOAD alternates with - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 156
. For more information on configuring the printer response to this message, see "Selecting Toner Low Response" in chapter 2. TONER OUT REPLACE The printer is out of the specified toner and cannot continue. can be cyan, magenta, yellow, or black. Printing cannot continue until the - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 157
counter, see the installation guide included with the transfer kit. For more information on configuring the printer response to this message, see "Selecting Toner Low Response" in chapter 2. TRAY 1 CONTAINS UNKNOWN MEDIA Media was stacked in tray 1 for continuous manual feed printing, and the job - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 158
local authorized HP dealer or service representative for service. Load the media type and size specified on the printer control panel display. For more information on loading media, see chapter 3, "Common Printing Tasks." No action is required. X is the input tray number. EN Printer Messages 157 - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 159
the media type and size specified on the printer control panel display, and configure the media type in the printer control panel. After the requested input tray is loaded, the printer automatically goes online. Pressing GO will cause the printer to attempt to print the page on the default type and - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 160
tray number. is the last media type configured for the input tray. The fuser is warming up. Recommended Action Press -VALUE+ to view the choices. Press SELECT when the choice you want is displayed, and then press GO to bring the printer online. If no key is pressed for 30 seconds after the - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 161
160 7 Printer Control Panel Messages EN - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 162
software installed correctly? For more information on installation and set up, see the getting started guide. If you have questions that you do not find the answers to in this chapter, see the HP Customer Care information in the front of this manual. EN Performing Basic Troubleshooting Steps 161 - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 163
Working with Toner HP recommends that you use HP LaserJet toner cartridges. HP has designed the printer, toner cartridges, and toner formula to work together to give you optimal image quality from the printer. If toner gets on clothing or carpet, wipe the toner off with a dry cloth and then wash - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 164
figure shows the locations of media jams in the printer paper path. Figure 15 A Registration and Transfer Area B Tray 2 (some printer models only) C Tray 3 D Tray 4 (some printer models only) E Top Output Bin (face down) F Tray 1 G Lower Right Door H Media Transfer Door (part of tray 4) EN Media - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 165
Left Door B Fuser and Duplexer (optional) area C Multi-bin Mailbox (optional) For information on clearing jams, see the quick reference guide. CAUTION Resetting the transfer life count without replacing the transfer kit can cause print quality problems and may damage the printer. 164 8 Solving - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 166
Media Handling Problems Problem Media jams EN Cause and Solution The media does not meet the specifications for this printer. For media specifications, see "Supported Media Weights and Sizes for Input Trays" in chapter 3. The paper or other media is in poor condition. Replace the media. The media - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 167
of the fuser up until they snap into place. Repeated jams in the transfer area might indicate that the transfer drum is not installed correctly. Remove the transfer drum and reinstall it, making sure the knobs on the sides of the transfer drum are in the guides inside the printer. Repeated jams in - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 168
of media, such as paper and transparencies, in the input tray. Remove all media except the type you want to print on. The media does not meet the specifications for this printer. For media specifications, see "Supported Media Weights and Sizes for Input Trays" in chapter 3. The correct media size is - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 169
remove any media from the paper path. Check the fuser area carefully for any jams. For information on removing media jams, see the quick reference guide. Media does not feed from Manual Feed (Tray 1) is not selected in the printer tray 1 driver. Select the correct media source. If the size set - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 170
jams, see the quick reference guide. Media does not feed from tray 4 Remove the media and verify the media guides in the front, back, and left of the input tray are configured to the correct media size. For more information on configuring the media guides, see "Printing from Tray 4 (some printer - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 171
media specifications, see "Supported Media Weights and Sizes for Input Trays" in chapter 3. Transparencies or glossy paper will not feed from trays 1, 2, or 3 Verify the correct media type is selected in the printer driver or application. Or, if you are trying to print from a particular input tray - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 172
bin printer driver. For more information on changing printer driver settings, see the online help. The media does not meet the specifications for the output bin. For media specifications, see "Supported Media Weights and Sizes for Input Trays" in chapter 3. If you are trying to send print jobs - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 173
Problem Cause and Solution Curled or wrinkled output The media does not meet the specifications for this printer. For media specifications, see "Supported Media Weights and Sizes for Input Trays" in chapter 3. The current media is damaged or in poor condition. Remove the damaged media from the - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 174
power cord. Verify that the cables are firmly attached between tray 4 and the printer. Also, verify that the cables are connected to the correct connector. For more information on connecting the cables between tray 4 and the printer, see the getting started guide. EN Printer Response Problems 173 - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 175
sure that the device has been configured in the printer driver. If the printer still does not recognize the device, contact a dealer or authorized HP service provider. See the user guide for your specific HP LaserJet printer for service and support information. 174 8 Solving Printer Problems EN - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 176
Problem Cause and Solution Color toner carousel will not rotate The power cord is not firmly plugged into both the printer and the power receptacle. Remove and reconnect the power cord. The printer must be turned on. Verify the clear door is closed, the imaging drum and black toner cartridge are - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 177
, see the HP Web JetAdmin online help. The computer port is not configured or working correctly. Connect another peripheral to this port to check the port operation. If you are using AppleTalk, the printer is not selected in the Chooser menu. Go to the Chooser menu. Select the printer type. In - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 178
panel display for TONER OUT REPLACE . For more information on replacing the toner cartridge, see the installation guide included with the toner cartridge. The imaging drum life might be exceeded. Check the printer control panel display for DRUM LIFE OUT REPLACE DRUM KIT. For more information - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 179
the computer. Load the correct printer driver. The correct printer and port are not selected on the computer. See the getting started guide to verify that the printer is connected to the network correctly, and then select the correct printer and port. Print a configuration page to verify that the - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 180
Panel and Configuration Problems Problem Printer control panel settings work incorrectly Cannot select the information menu Cause and Solution The printer control panel display appears blank or is not lit even when the fan is running. The printer is in standby mode (off). Turn the printer on - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 181
SELECT once to print the configuration page. Pressing GO after the printer self-test is started, or before pressing SELECT, stops the printer self-test and brings the printer online. The selected input tray is empty. Load the correct media size in the input tray. 180 8 Solving Printer Problems EN - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 182
program (such as EuroForm or other font management utilities) help for more information. Print a disk directory page to see if the font has been downloaded to the printer hard disk. If the font is on the printer hard disk, install the font in Windows using a font management utility or through the - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 183
color. See the documentation for your application for help. The color mode is not selected in your application. Select the color mode instead of the grayscale or black and white output mode. The correct printer driver is not loaded. Load the correct printer driver. 182 8 Solving Printer Problems - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 184
want. For more information on downloading fonts, see the online help for the printer driver. The correct printer driver is not selected. Select the correct printer driver. For more information on selecting printer drivers, see the online help for the printer driver for your application. The correct - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 185
media size set in the printer driver and the actual size of the media match. For information on configuring the printer driver, see the online help. A memory error message appears on the printer control panel display. Delete from the printer memory any unwanted downloaded fonts, style sheets, macros - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 186
driver color controls, see chapter 5, "Using Color." Turn the printer off and on to reset the printer's color calibration. If the problem persists, clean the density sensor as described in "Cleaning the Density Sensor" later in this chapter. Extremely light screen colors are not being printed - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 187
online help for the printer driver. The printer is not working correctly. Verify the printer operation by printing a configuration page from the printer control panel. If no color appears on the configuration page, contact a local authorized HP dealer for service. You are not using the correct toner - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 188
long edge first. Because media sizes other than letter or A4 are fed into the printer short edge first, the orientations of print quality problems are the opposite of those on letter or A4-sized media. Print quality problems that appear horizontally on a letter- or A4-sized page when it is held with - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 189
assembly may not be seated properly. Open and close the front door to complete a printer self-cleaning cycle. There might be an undetected jam in the printer. Open and close the front door to allow the printer to clear the jam. If the problem persists, remove the transfer drum. Look between the drum - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 190
the printer). If the problem persists, replace the imaging drum. For more information on replacing the imaging drum, see the installation guide included with the drum kit. Light streaks in dark solid fill areas might indicate that the post charger on the transfer drum needs to be cleaned. Open - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 191
HP dealer or service representative for service. The new imaging drum might have a temporary charging problem. Print several configuration pages to clear the drum. A toner cartridge is running out of toner. Check for a TONER LOW REPLACE or TONER OUT REPLACE message on the printer - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 192
the imaging drum, see the installation guide included with the drum kit. If the print or the background is too dark, turn the printer off and on to allow the printer to adjust its color settings. If the problem persists, clean the density sensor as described in "Cleaning the Density Sensor" later in - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 193
finish on the media. For more information on changing printer driver settings, see the online help. Toner is smudged on the back of the page. Toner collected on the transfer belt will cause smudging on the back of a page. The belt is self-cleaning and the smudging will normally clear within a few - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 194
for this printer. Use HP brand transparencies to produce the best image quality for the printer. For media specifications, see "Supported Media Weights and Sizes for Input Trays" in chapter 3. The selected colors give an undesirable appearance when printed. Select different colors in your - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 195
. Use HP brand transparencies to produce the best image quality for the printer. For media specifications, see "Supported Media Weights and Sizes for Input Trays" in chapter 3. There is a wave or ripple in the background when printing a solid color. Choose a background pattern that uses less toner - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 196
printer. For media specifications, see "Supported Media Weights and Sizes for Input Trays" in chapter 3. Repetitive defects The printer should be cleaned. Open and shut the front door of the printer to complete a printer self-cleaning cycle. If the problem persists, see "Cleaning the Transfer Drum - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 197
cleaning the transfer drum does not correct the problem, replace the transfer drum or contact a local authorized HP dealer or service representative for service. For more information on replacing the imaging drum or the transfer drum, see the installation guide included with the drum kit or transfer - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 198
drum and when printed colors are inaccurate. To clean the density sensor and erase lamp 1 Open the upper door on the right side of the printer. 2 On the inside of the door, locate the density sensor and the density sensor brush. Use the brush to brush off toner particles from the density sensor - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 199
areas. If the procedures are performed incorrectly or without proper care, the transfer drum can be permanently damaged. These procedures require the following items: z A print sample showing the repetitive defect z A clean, flat surface to work on z Isopropyl alcohol z A hand wipe CAUTION You can - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 200
the printer powered on and open the printer's front door. 2 Push the white button on the lower (green) lever and swing the lever to the right. 3 Open the upper door on the right side of the printer. 4 Using the handles, gently pull out the transfer drum until it stops. EN Print Quality Problems - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 201
Lift the drum out of the printer. 6 Place the drum on a clean, smooth surface that is free of sharp or rough objects. 7 Face the drum surface towards you (the handles will be away from you). 8 Center the print sample beside the transfer drum with the top of the page toward the transfer drum. 9 Using - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 202
alcohol to clean the transfer drum, you might need to print 50 to 100 pages to clean any residual isopropyl alcohol from the transfer drum. 13 To reinstall the transfer drum, align the arrows on the ends of the drum with the matching arrows on the tracks inside the printer. 14 Push the drum into the - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 203
areas. To clean the post charger 1 Open the right upper door. 2 Locate the post charger unit cleaner by the transfer drum handle. 3 Slide the post charger unit cleaner across the bar several times. 4 Push the cleaner back into place. 5 Close the right upper door. 202 8 Solving Printer Problems EN - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 204
the Transfer Charger Clean the transfer charger when irregular wavy patterns appear in solid backgrounds. To clean the transfer charger 1 Open the front door. 2 Find the knob below the transfer charger. 3 Pull the knob out and push it back in. 4 Close the front door. EN Print Quality Problems 203 - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 205
As your printing and networking needs grow, you can increase the printer's capabilities by adding accessories and options. To order accessories or options for the printer, call HP's Direct Marketing Division (see the front of this guide for ordering information). Part Part Number Memory C2985A - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 206
Volt Fuser Kit Fuser Paper Rollers Hand Wipe IEEE-1284 compliant parallel cable of 3 m (approximately 10 ft.) with 25-pin male/micro 36-pin male ("C" size) connector Macintosh DIN-8 printer cable HP LocalTalk Cable Kit HP Color LaserJet Transparency (letter), 50 sheets HP Color LaserJet Transparency - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 207
5010-6394 5021-0337 HP LaserJet Printer Family Paper Specifications Guide PCL/PJL Technical Reference Packagec a. You must install DRAM DIMMs in synchronized pairs, for example two 8 MB DIMMs. b. You must have a 2,000 sheet input tray (tray 4) installed in the printer in order to install - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 208
EDO (extended data out) or Fast Page Mode DIMMs are not supported. Installing DIMMs The printer supports ROM (font) and synchronous DRAM (memory) DIMMs. ROM (font) DIMMs need not be installed in a specific configuration. DRAM (memory) DIMMs must be installed in synchronized pairs: two DIMMs with the - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 209
To install a DIMM 1 Synchronous DRAM (memory) DIMMs must be installed in pairs. 2 Print a configuration page. Next turn the printer off and disconnect it from its power source. Locate the formatter board on the left rear of the printer. 3 Loosen the two thumb screws by hand or with a #2 Phillips - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 210
on the DIMMs with the tabs on the connectors. Firmly push the DIMM into the slot until the levers lock. Repeat for each DIMM. EN Supported DIMMs 209 - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 211
board into the printer, ensuring that the edges of the board line up with the guides in the printer. 9 Tighten the thumb screws, reconnect the power, and turn on the printer. 10 Confirm installation: print a configuration page and compare it with the previous configuration page. 210 A DIMM - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 212
B Specifications Electrical Specifications 110-Volt Models 220-Volt Models Power Requirements 100-127 V (+/- 10%) 50/60 Hz (+/- 2 Hz) 220-240 V (+/- 10%) 50/60 Hz (+/- 2 Hz) Power Consumption (typical) z During printing (black & white) z During printing (color) z During idlea 750 W (average - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 213
Operating Environmental Specifications Temperature z Recommended z Allowed Humidity z Recommended z Allowed Altitude Allowed 68 to 79° F (20 to 26° C) 59 to 86° F (15 to 30° C) 20 to 50% RH 10 to 80% RH 0 to 10,000 ft (0 to 3,048 m) 212 B Specifications EN - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 214
Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This HP LaserJet printer has been designed with several attributes to minimize impacts on our environment. This HP LaserJet printer design eliminates: z Ozone Production This HP LaserJet printer - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 215
end of the printer's life. z HP Toner Cartridges/Photoconductive Drum In many countries/regions, this product's toner cartridge, photoconductive drum, transfer assembly, and fuser can be returned to HP at the end of each item's useful life. A prepaid shipping label and instructions on how to return - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 216
papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Paper Specifications Guide, HP part number 5010-6394. This printer is suited for the use of recycled paper according to DIN 19 309. • The user guide is provided on CD-ROM, which allows the same high-quality - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 217
to the internet, call the U.S. HP FIRST (fax-on-demand service) at (1) (800) 231-9300. Use Index number 7 for a listing of the material safety data sheets. Non-US customers should refer to the front of this manual for appropriate HP FIRST phone numbers and information. 216 B Specifications EN - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 218
and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, experienced radio/TV technician. Any changes or modifications to the printer not expressly approved by HP could void the user's authority to operate this equipment. Use - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 219
Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: Model Number: Product Options: HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP C7096A, C7097A, C7098A - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 220
was tested in a typical configuration with Hewlett-Packard Personal Computer Systems. 2 This Device complies with Part 15 of the FCC Rules. Victoria 3130, Australia European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards Europe, - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 221
Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company Montemorelos #299 Guadalajara Jalisco, 45060 México declares, that the product Product Name: Model Number: Product Options: Duplexer C4782A ALL conforms to the following Product Specifications: Safety - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 222
Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130, Australia European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards Europe, Herrenberger Strasse 110-140, D-71034 Böblingen (FAX: +49-7031-14-3143) USA Contact: Product - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 223
's Name: Manufacturer's Address: Hewlett-Packard Company Montemorelos #299 Guadalajara Jalisco, 45060 México declares, that the product Product Name: Model Number: Product Options: 2000-Sheet Input Tray C4781A All conforms to the following Product Specifications: Safety: EMC: IEC 950 - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 224
Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130, Australia European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards Europe, Herrenberger Strasse 110-140, D-71034 Böblingen (FAX: +49-7031-14-3143) USA Contact: Product - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 225
VCCI Statement (Japan) Korean EMI Statement 224 B Specifications EN - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 226
printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services manual may result in exposure to hazardous radiation. Product Information Sheet The Toner Product Information Sheet can be obtained by calling the U.S. HP FIRST (Fax Information Retrieval Support - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 227
Laser Apparat HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasers ömälle lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen. 226 B Specifications EN - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 228
Varning! Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 mW Luokan 3B laser EN Safety Information 227 - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 229
228 B Specifications EN - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 230
EN Hewlett-Packard Limited Warranty Statement HP PRODUCT HP Color LaserJet 8500, 8550N, 8550DN, 8550GN DURATION OF WARRANTY 1-year, on-site This section does not cover warranty specifications for the 8550MFP product. Please refer to the HP Color LaserJet 8550MFP Copy Module User Guide. 1. HP - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 231
from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 232
filter, illustration 124 charcoal filter, ordering 204 charcoal filter, replacement frequency 126 cleaning roller, illustration 124 cleaning roller, ordering 204 cleaning roller, replace frequency 126 cleaning, density sensor 197 cleaning, post charger 202 cleaning, toner from fabric 162 231 - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 233
settings 111 colors, ICC 112 colors, management systems 112 colors, Manual settings 111 colors, media 61 colors, media specifications 72 colors, missing 185 colors, PANTONE settings 115 colors, print as black 186 colors, print speeds 17 colors, printing problems 185 colors, ramps 119 colors, Screen - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 234
Duplex Menu 35 defaults, Resets Menu 35 defaults, resolution 32 defaults, selecting printer personality 47 defaults, settings 34 defaults, symbol set 34 defaults, toner low response 33 defects, repeated printed 195 deleting a held job 97 demonstration page, printing 51 density sensor, cleaning - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 235
modules, increasing printer memory 56 dual inline memory modules, slot configuration 207 dual inline memory modules, supported 207 dual inline memory modules, types supported 207 dual inline memory modules, verify configuration 52 duplex registration 52, 54 duplexer, error 145 duplexer, features 18 - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 236
, duplexing 190 heavy paper, printing from tray 1 77 heavy paper, specifications 70 heavy paper, weights/sizes 61 height, printer 123 help, using online 129 HP ColorSmart II, settings 110 HP Customer Care Centers 10 HP LaserJet Resource Manager 106 HP LaserJet Utility 107 HP support services 3 HP - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 237
123 manual feed, default 33 maps, printing menu 37 Material safety data sheet, obtaining 216 measurements, printer 123 measurements, space for printer 123 media guides, adjusting in tray 4 84 media guides, adjusting in trays 2 or 3 80 media jams, causes 165 media jams, duplexer 139 media jams, fuser - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 238
, printed since color adjustment 53 PANTONE settings 115 PANTONE, automatic matching 113 paper guides, adjusting in tray 4 84 paper guides, adjusting in trays 2 or 3 80 paper jams, causes 165 paper jams, duplexer 139 paper jams, fuser 139 paper jams, locations 163 paper jams, transfer 141 paper jams - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 239
transfer drum, frequency 126 replacing transfer kit, frequency 126 reset, cold, message 142 reset, cold, performing 49 resolution, digital cameras 116 resolution, graphics 116 resolution, printer default 32 resolution, scanners 117 Resource Manager, HP LaserJet 106 resource saving, configuring - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 240
language 50 selecting default printer personality 47 selecting output bin 42 selecting PANTONE 115 selecting PCL personality 47 selecting PostScript personality 47 selecting Power Save 46 sensor, cleaning density 197 serial numbers, verifying 52 service code, verifying 52 settings, adjusting color - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 241
195 toner, stray spots 192 toner, streaks 189 transfer belt, illustration 124 transfer belt, ordering 204 transfer belt, replace frequency 126 transfer charger, cleaning 203 transfer drum, cleaning 198 transfer drum, error 148 transfer drum, illustration 124 transfer drum, ordering 204 transfer drum - HP 8550dn | HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer - Use - Page 242
disk lock 52 verifying, input tray configuration 52 verifying, input tray installation 52 verifying, memory installed 52 verifying, memory settings 52 verifying, multi-bin mailbox installation 52 verifying, number of pages printed 52 verifying, PCL firmware date code 52 verifying, product number
User Guide
English
8550, 8550N, 8550DN, 8550GN,
8550MFP Printer