HP C8189A User Guide

HP C8189A Manual

Get HP C8189A PDF manuals and user guides View all HP C8189A manuals
Add to My Manuals
Save this manual to your list of manuals

HP C8189A manual content summary:

  • HP C8189A | User Guide - Page 1
    HP Officejet Pro L7300/L7500/L7600/L7700 User Guide
  • HP C8189A | User Guide - Page 2
  • HP C8189A | User Guide - Page 3
    HP Officejet Pro L7300/L7500/ L7600/L7700 All-in-One series User Guide
  • HP C8189A | User Guide - Page 4
    no one can step on or trip over the line cord, and the line cord cannot be damaged. 8. If the product does not operate normally, see Maintain and troubleshoot. 9. There are no user-serviceable parts inside. Refer servicing to qualified service personnel. Product restricted material This HP product
  • HP C8189A | User Guide - Page 5
    the all-in-one Use control panel menus ...24 Control-panel message types 25 Status messages ...25 Warning messages ...25 Error messages ...25 Critical error messages ...25 Change device settings ...25 Use the HP Solution Center (Windows 26 Use the HP photo and imaging software 26 Text and symbols
  • HP C8189A | User Guide - Page 6
    supported sizes 33 Understand supported media types and weights 36 Set minimum margins ...37 Load media ...37 Configure trays ...40 Print on special and custom-sized media 41 To print on special or custom-sized media (Windows settings ...50 Crop an original (color display models only 50 Cancel a
  • HP C8189A | User Guide - Page 7
    or graphic 56 Edit a scanned document using optical character recognition (OCR) software 56 Change scan settings ...57 Cancel a scan job ...57 7 Work a fax using the broadcast fax option (color display models only 73 Receive a fax ...73 Receive a fax manually ...73 Set up backup fax reception 74
  • HP C8189A | User Guide - Page 8
    Web server pages 91 Toolbox (Windows) ...91 To open the Toolbox 91 Toolbox tabs ...92 HP Printer Utility (Mac OS 93 To open the HP Printer Utility 93 HP Printer Utility panels 93 Network Printer Setup Utility (Mac OS 94 HP Web Jetadmin software 94 HP Instant Support ...94 Security and privacy
  • HP C8189A | User Guide - Page 9
    D: Fax with a distinctive ring service on the same line 108 Case printer driver using Add Printer 128 Configure the device (Mac OS 128 To install the software for network or direct connection 128 To share the device on a locally shared network 129 Set up the device for wireless Windows 136
  • HP C8189A | User Guide - Page 10
    10 Maintain and troubleshoot Supported ink cartridges ...143 Replace the ink cartridges ...144 Maintain the printheads ...145 To check printhead health 145 To print the print quality diagnostic page 145 To align the printheads 146 To calibrate the linefeed 147 To clean the printheads 147 To
  • HP C8189A | User Guide - Page 11
    wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP media ...199 B Support
  • HP C8189A | User Guide - Page 12
    HP telephone support 200 Before you call ...200 Telephone support numbers 201 Hewlett-Packard limited warranty statement 203 Prepare the device for shipment 204 Remove the ink cartridges and printheads LED classification ...219 Regulatory information for wireless products 219 Notice to users in
  • HP C8189A | User Guide - Page 13
    safety data sheets 229 Recycling ...229 Product packaging ...229 Plastics ...229 Disposal of waste equipment by users in private households in the European Union ...229 HP products and supplies 229 Index...230 9
  • HP C8189A | User Guide - Page 14
    the printheads, print the configuration page, order supplies online, and find support information from the Web site. You can also configure settings for wireless printing. For more information, see HP Printer Utility (Mac OS). The HP Printer Utility is typically installed with the device software
  • HP C8189A | User Guide - Page 15
    page HP Web sites HP telephone support HP photo and imaging software help Description Location Helps you quickly identify, diagnose, and resolve printing problems. For more information, see HP Instant Support. Available through any standard Web browser or through the Toolbox (Windows). Provides
  • HP C8189A | User Guide - Page 16
    software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The device doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach. Support For more details about the accessibility of this product and HP
  • HP C8189A | User Guide - Page 17
    have) 5 Output tray 6 Output tray extension 7 Length/width guides 8 Tray 1 9 Tray 2 (available with some models) 10 Front universal serial bus (USB) port (PictBridge-enabled) 11 Memory card slots 12 Memory device light 13 Document feeder tray 14 Width guides Understand the HP All-in-One parts 13
  • HP C8189A | User Guide - Page 18
    area 1 Ink cartridge door 2 Ink cartridges 3 Print-carriage access door 4 Printheads 5 Printhead latch Memory card slots 1 CompactFlash (types I and II) 2 Secure Digital, MultimediaCard (MMC), Secure MMC 3 xD 4 Memory Stick, Magic Gate Memory Stick, Memory Stick Duo, Memory Stick Pro 5 Front
  • HP C8189A | User Guide - Page 19
    that you have. The following sections describe control panel buttons, lights, and displays. Your model might not have all of the features described. Understand the HP All-in-One parts 15
  • HP C8189A | User Guide - Page 20
    4 5 6 7 8 9 10 11 12 13 14 15 16 Name and Description One-touch speed-dial buttons: Access the first five speed-dial numbers. Speed Dial: Selects a managing unwanted fax calls. You are required to subscribe to a caller ID service to use this feature. Keypad: Enters fax numbers, values, or text.
  • HP C8189A | User Guide - Page 21
    window color fax. START FAX Black: Starts a black-and-white fax. Redial/Pause: Redials the most recently dialed number, or inserts a 3-second pause in a fax number. START SCAN: Starts a scan job and sends it to the destination you selected using the Scan To button. Understand the HP All-in-One parts
  • HP C8189A | User Guide - Page 22
    of ink in the ink cartridge. The color of the icon corresponds to the color of the ink cartridge, and the fill level of the icon corresponds to the fill level of the ink cartridge. Shows that an unknown ink cartridge is inserted. This icon might appear if an ink cartridge contains non-HP ink. Shows
  • HP C8189A | User Guide - Page 23
    information Description USB connection Ethernet (wired) connection Printer sharing 802.11 wireless HP bt300, Printer and PC Adapter with Recommended number of connected computers for best performance Supported software features Setup instructions One computer connected with a USB cable to the
  • HP C8189A | User Guide - Page 24
    Chapter 1 Description Bluetooth® Wireless Technology Recommended number of connected computers for best performance Supported software features as a PDA, camera phone, or Bluetoothenabled computer. Setup instructions Bluetooth communication. 20 Get started
  • HP C8189A | User Guide - Page 25
    • Install the duplexer • Install Tray 2 • Turn on accessories in the print driver Install the duplexer NOTE: This feature is available with some models of the device. You can print on both sides of a sheet of paper automatically when the optional automatic two-sided printing accessory (duplexer) is
  • HP C8189A | User Guide - Page 26
    2 Tray 2 can hold up to 350 sheets of plain paper. For ordering information, see Accessories. To install Tray 2 1. 2 in the print driver. For more information, see Turn on accessories in the print driver. Turn on accessories in the print driver • To turn on accessories on Windows computers • To turn
  • HP C8189A | User Guide - Page 27
    The Mac OS automatically turns on all accessories in the print driver when you install the device software. If you add a new accessory later, follow these steps: 1. Click the Printer Setup Utility icon in the Dock. 2. On the Printer List window, click once on the device you want to set up to
  • HP C8189A | User Guide - Page 28
    3 Use the all-in-one This section contains the following topics: • Use control panel menus • Control-panel message types • Change device settings • Use the HP Solution Center (Windows) • Use the HP photo and imaging software • Text and symbols • Load the originals • Select print media • Load media •
  • HP C8189A | User Guide - Page 29
    to turn off the device, and then turn it on again. In most situations, this action solves the problem. If the message persists, your device might need service. Write down the error code, and then go to HP Instant Support to learn more about possible causes for the message. For more information, see
  • HP C8189A | User Guide - Page 30
    , Copy Menu). 2. To reach the option that you want to change, use one of the following methods: • Press a control-panel button, and then use the the HP Solution Center (Windows) On a Windows computer, the HP Solution Center is the entry point for the HP Photosmart Software. Use the HP Solution
  • HP C8189A | User Guide - Page 31
    , the entry point serves as the launching pad for the HP photo and imaging software and services. To open the HP Photosmart Software on a Windows computer 1. Do one of the following: • On the Windows desktop, double-click the HP Photosmart Software icon. • In the system tray at the far right of
  • HP C8189A | User Guide - Page 32
    models only). The visual keyboard appears automatically on the color display when you set up a wired or wireless network, the fax header, or speed-dial entries. /region setting, other characters might be available in addition to the ones shown on the keypad. 2. After the correct letter appears, wait
  • HP C8189A | User Guide - Page 33
    enter text or symbols by using the visual keyboard that automatically appears on the color display when you must enter text. For example, the visual keyboard automatically appears when you are setting up a wired or wireless network, the fax header, or speed-dial entries. To enter text by using the
  • HP C8189A | User Guide - Page 34
    into the device. Load an original in the automatic document feeder (ADF) You can copy, scan, or fax a one-sided or two-sided, single- or multiple-page, A4- or letter-size document by placing it in the document . The document feeder tray holds a maximum of 50 sheets of plain paper. 30 Use the all-in
  • HP C8189A | User Guide - Page 35
    to the diagram engraved in the document feeder tray. 2. Slide the width guides inward until they stop at the left and right edges of the media - or A4-size originals by loading them on the glass. Some models support legal-size originals on the glass. If your original contains multiple full-size
  • HP C8189A | User Guide - Page 36
    , see Load media. • Tray 2 is designed to hold only plain paper. • Do not overload the trays. For more information, see Understand specifications for supported media. • To prevent jams, poor print quality, and other printing problems, avoid the following media: • Multipart forms • Media that is
  • HP C8189A | User Guide - Page 37
    provides longer drying time and ensures that the ink dries completely before the next page is driver. You might need to reformat existing documents to print them correctly on custom-sized media. Understand specifications for supported media Use the Understand supported sizes and Understand supported
  • HP C8189A | User Guide - Page 38
    U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches)* Monarch Envelope (98 x 191 mm; 3.88 x 7.5 inches)* HP Greeting Card Envelope (111 x 152 mm; 4.38 x 6 inches)* A2 Envelope (111 x 146 mm; 4.37 x 5.75 inches)* card (105 x 148.5 mm; 4.13 x 5.83 inches)* Tray 2 Duplexer 34 Use the all-in-one ADF
  • HP C8189A | User Guide - Page 39
    (continued) Media size Borderless A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)* Hagaki** (100 x 148 mm; 3.9 x 5.8 inches)* Photo media Photo media (76.2 x 127 mm; 3 x 5 inches)* Photo media (102 x 152 mm; 4 x 6 inches)* Photo media (5 x 7 inches)* Tray 1 Photo media (8 x 10 inches)* Photo media (
  • HP C8189A | User Guide - Page 40
    Type Paper Transparencies Photo media Labels Envelopes Tray 2 Cards Plain paper only Duplexer Paper Output-bin All supported media 28 lb bond) Capacity Up to 250 sheets of plain paper (25 mm or 1 inch stacked) Up to 70 paper (35 mm or 1.38 inch stacked) Not applicable Up to 150
  • HP C8189A | User Guide - Page 41
    computer running Windows, click the Advanced tab in the print driver, and select Minimize Margins. NOTE: If you are using the duplexer (available with some models), the minimum top and bottom margins must match or exceed 12 mm (0.47 inch). Load media This section provides instructions
  • HP C8189A | User Guide - Page 42
    right and back edges of the tray, and does not exceed the line marking in the tray. NOTE: Do not load paper while the device is printing. 3. Slide the media guides in the tray to adjust them for the media size that you have loaded, and then lower the output tray. 4. Pull
  • HP C8189A | User Guide - Page 43
    right of the tray. Make sure the stack of paper aligns with the right and back edges of the tray, and does not exceed the line marking in the tray. NOTE: Tray 2 can be loaded only with plain paper. 3. Slide the media guides in the tray to adjust them for the size that
  • HP C8189A | User Guide - Page 44
    tray settings, you must select the automatic tray selection option in the device software. If the device is on a network and you set a default device pick media from one tray if the other one is empty. Have both special media (such as transparencies or letterhead) and plain paper loaded in the trays
  • HP C8189A | User Guide - Page 45
    panel. • Print driver (Windows): Click the Printer services button on either the Features or Color tab, and then select Paper Handling. • Toolbox (Windows): Click the Services tab and click Paper Handling. • HP Printer Utility (Mac OS): Click Paper Handling from the Printer Settings panel. • Control
  • HP C8189A | User Guide - Page 46
    gain access to this feature from the Printing Shortcuts tab. Open the printer driver, select the Printing Shortcuts tab, and select the printing shortcut for this print job drop-down list. To print a borderless document (Windows) 1. Load the appropriate media. For more information, see Load media
  • HP C8189A | User Guide - Page 47
    then select the media type from the Paper type drop- down list. 8. If you are printing photos, select Best from the Quality drop-down list. Alternatively, select Maximum dpi, which provides up to 4800 x 1200 optimized dpi*. *Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This
  • HP C8189A | User Guide - Page 48
    HP Photosmart Software: Open the HP Photosmart Software and follow the instructions in the onscreen Help. • HP Device Manager (Mac OS): Launch HP a long-distance prefix. Type the name, and then press OK. • To delete one entry or all entries: Select Delete Speed Dial, press the arrow keys to highlight
  • HP C8189A | User Guide - Page 49
    Manager (Mac OS): Launch HP Device Manager, click Information and Settings, and then select Fax Speed Dial Settings from the drop-down list. • Control panel: Press the Setup button, and
  • HP C8189A | User Guide - Page 50
    Speed-dial in the left pane. • HP Device Manager (Mac OS): Launch HP Device Manager, click Information and Settings, and then select Fax Speed Dial Settings from the drop-down list. • HP Photosmart Software: Open the HP Photosmart Software and follow the instructions in the onscreen Help. 46 Use
  • HP C8189A | User Guide - Page 51
    paper size or type) from an application or the printer driver. Changes made from an application take precedence over changes made from the printer driver changes in the printer driver. For more information about the features of the Windows printer driver, see the online help for the driver. For more
  • HP C8189A | User Guide - Page 52
    specifications for supported media. • Specify duplex options in your application or in the printer driver. • Do not print on both sides of transparencies, envelopes, photo paper, glossy media, or paper lighter than 16 lb bond (60 g/m2) or heavier than 28 lb bond (105 g/ m2). Jams might occur
  • HP C8189A | User Guide - Page 53
    a print job You can cancel a print job using one of the following methods. Control panel: Press (Cancel button). This clears the job that the device is currently processing. It does not affect jobs waiting to be processed. Windows: Double-click the printer icon that appears in the lower-right corner
  • HP C8189A | User Guide - Page 54
    or the ADF. For more information, see Load the originals 3. Do one of the following: • Press START COPY Black to start a black-and-white copy job. • Press START COPY Color to start a color copy job. NOTE: If you have a color original, pressing START COPY Black produces a black-and-white copy of the
  • HP C8189A | User Guide - Page 55
    the arrow buttons to set the position of the lower-right corner of the crop area. 5. Press OK. The cropped image is displayed on the color graphics display. Cancel a copy job ▲ To stop copying, press Cancel on the control panel. Cancel a copy job 51
  • HP C8189A | User Guide - Page 56
    prior to scanning. To verify that the printer software is running on a computer running Windows, look for the device icon in the system tray at the lower-right side of the screen, near the clock. To verify this on a computer using the Mac OS, open the HP Device Manager, and click Scan Picture. If
  • HP C8189A | User Guide - Page 57
    following address into the Web browser: http://123.123.123.123 NOTE: The printer must be connected to the network. The IP address of the device can be You can scan originals directly into a network folder without any computer-based software. The shared folder can reside on a file server or on any
  • HP C8189A | User Guide - Page 58
    entries (some models) or the Getting Started Guide that came with the device. To send a HP photo and imaging software 1. At the computer, open the HP photo and imaging software. For more information, see Use the HP photo and imaging software. 2. See the onscreen Help for further instructions
  • HP C8189A | User Guide - Page 59
    as the HP photo and imaging software). 6. and paper size is whichever one you supported for all Windows and Mac OS operating systems, for both network connections and direct connections. For Windows operating systems, WIA is supported only for Windows XP direct connections. It is not supported
  • HP C8189A | User Guide - Page 60
    the program during the installation. See the onscreen Help for the HP photo and imaging software for information about how to create a link to the word-processing program. The OCR software does not support scanning colored text. Colored text is always converted to black-and-white text before being
  • HP C8189A | User Guide - Page 61
    program. Change scan settings To change scan settings • HP Device Manager (Mac OS): Launch HP Device Manager, click Information and Settings, and then select Scan Preferences from the drop-down list. • Windows: Open the device software, select Settings, select Scan Settings and Preferences, then
  • HP C8189A | User Guide - Page 62
    can safely remove a card only when the photo light is not blinking. Also, never insert more than one memory card at a time as this can also damage files on the memory cards. The device supports the memory cards described below. Each type of memory card can only be inserted in the appropriate
  • HP C8189A | User Guide - Page 63
    (continued) 5 Front universal serial bus (USB) port (PictBridge-enabled) To insert a memory card 1. Turn the memory card so that the label faces left, and the contacts are facing the device. 2. Insert the memory card into the corresponding memory card slot. Connect a digital camera The PictBridge-
  • HP C8189A | User Guide - Page 64
    supports two industry-standard formats, PictBridge and Digital Print Order Format (DPOF) file format 1.1, so you do not have to reselect the photos to print. • The PictBridge standard saves the print instructions slot on the device. 2. When prompted, do one of the following: • Press OK to print all
  • HP C8189A | User Guide - Page 65
    port. For more information on supported USB devices, see Supported devices. Check your camera camera, you might need to upgrade the camera firmware. For more information, see the documentation that came • View photos (color display only) • Edit photos using the control panel (color display only) •
  • HP C8189A | User Guide - Page 66
    appears on the color display. TIP: You HP Photosmart Software Help. Print photos from the control panel The device enables you to print photos directly from your memory card or storage device without first transferring the files to a computer. You can print borderless photos (one per sheet of paper
  • HP C8189A | User Guide - Page 67
    device to your computer and use the HP Photosmart Software. Printing photos from a proof sheet USB port. 2. Choose the appropriate display: For color display models a. Press the Photo Menu button, Press the arrow keys to select the appropriate Paper Size and Paper Type. For two-line display models a.
  • HP C8189A | User Guide - Page 68
    a dark pen or pencil to fill in the circles located under the thumbnail images on the proof sheet. If you want to print more than one copy of a photo, fill in the second or third circle. You can print up to three copies of each selected photo. TIP: If you want
  • HP C8189A | User Guide - Page 69
    print them. NOTE: The device will not stitch multiple photos together to create a panoramic photo, you must use another software application, such as HP Photosmart software. To print a panoramic photo 1. Insert a memory card into the appropriate slot on the device, or connect a storage device to
  • HP C8189A | User Guide - Page 70
    one of the following options, and then press OK. Print Options Enables you to manually specify the type of paper color display only) enables you to verify your settings before printing and wasting paper and ink passport photos, contact a local passport service agency. To print passport photos 1.
  • HP C8189A | User Guide - Page 71
    the arrow keys to highlight one of the following options, and then press OK. Print Options Enables you to manually specify the type of paper on which you are look like. This (color display only) enables you to verify your settings before printing and wasting paper and ink on potential mistakes.
  • HP C8189A | User Guide - Page 72
    Chapter 7 video on one sheet of paper in the order that they appear in the video. The video frames the size you want to print, and then press OK. 8. Press the arrow keys to highlight the type of paper you are printing on, and then press OK. 9. The video reappears, press OK to continue. 10. (Optional)
  • HP C8189A | User Guide - Page 73
    into the appropriate slot on the device, or connect a storage device to the front USB port. 2. Press Photo Menu. 3. Choose the appropriate display: For color display models a. Press the arrow keys and select Save. b. Press the arrow keys and select Transfer to computer, and then select the name of
  • HP C8189A | User Guide - Page 74
    software, see Use the HP photo and imaging software. NOTE: Before you begin faxing, make sure you have set up the device properly for faxing. You might have already done this as part of the initial setup, by using either the control panel or the software color fax. You can also send a fax manually
  • HP C8189A | User Guide - Page 75
    using the keypad, press Speed Dial or a one-touch speed dial button to select a speed dial 3. Press START FAX Black or START FAX Color. • If the device detects an original manually from a phone 1. Load your originals. For additional information, see Load media. NOTE: This feature is not supported
  • HP C8189A | User Guide - Page 76
    soon and cause your PIN not to be recognized by the calling card service. If this is the case, you can create a speed dial entry For additional information, see Load media. 2. Press START FAX Black or START FAX Color. • If the device detects an original loaded in the automatic document feeder, you
  • HP C8189A | User Guide - Page 77
    one-touch (color display paper, the device reduces the fax so that it fits on the paper manually When you are on the phone, the person you are speaking with can send you a fax while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual
  • HP C8189A | User Guide - Page 78
    To receive a fax manually 1. Make sure the device is turned on and you have paper loaded in the input currently on the phone with the sender, instruct the sender to press Start on their fax following: a. Press START FAX Black or START FAX Color on the control panel. b. When prompted, select Fax
  • HP C8189A | User Guide - Page 79
    . To reprint faxes in memory from the control panel 1. Make sure you have paper loaded in the input tray. 2. Press Setup. 3. Select Tools, and then in memory from the control panel ▲ Depending on the model you have, do one of the following: • Two-line display: Turn off the device by pressing the
  • HP C8189A | User Guide - Page 80
    Logs heading. Forward faxes to another number You can set up the device to forward your faxes to another fax number. A received color fax is forwarded in black and white. HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to make sure the
  • HP C8189A | User Guide - Page 81
    have a Block Junk Fax button. Depending on the model you have, do one of the following: • Block Junk Fax button: Press the Junk Fax Blocker button, select the Block Junk Fax option, and then select On or Off. • Color display menu: Press Setup, select Basic Fax Menu, select Junk Fax Blocker Setup
  • HP C8189A | User Guide - Page 82
    these numbers can be different. 5. When the Enter Another? prompt appears, do one of the following: • If you want to add another number to the list of , press OK to select it. 5. When the Delete Another? prompt appears, do one of the following: • If you want to remove another number from the list of
  • HP C8189A | User Guide - Page 83
    in the getting started guide that came with of every fax you send. HP recommends that you set up the fax header by using the software that you installed with the device Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to respond in person to the incoming
  • HP C8189A | User Guide - Page 84
    allows you to have several phone numbers on one phone line. When you subscribe to this service, each number is assigned a different ring pattern ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or
  • HP C8189A | User Guide - Page 85
    the errorcorrection setting is on, the device can request that a portion of the fax be resent. Turn off error correction only if you are having trouble sending or receiving a fax, and you want to accept the errors in the transmission. Turning off the setting might be useful when you are trying
  • HP C8189A | User Guide - Page 86
    is Fast. If you use one of the following, setting the fax speed to a slower speed might be required: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An integrated services digital network (ISDN) service If you experience problems sending and receiving faxes, you
  • HP C8189A | User Guide - Page 87
    service supports review the report for information on how to fix the problem and rerun the test. To test fax setup 1. Set up the device for faxing according to your particular home or office setup instructions. 2. Make sure the ink cartridges and printheads are installed, and that full-size paper
  • HP C8189A | User Guide - Page 88
    printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select , and then press Fax Error Report. 3. Press the right arrow button to select one of the following, and then press OK. Send & Receive Off On Fax Send
  • HP C8189A | User Guide - Page 89
    view the fax log from the HP photo and imaging software 1. At the computer, open the HP photo and imaging software. For more information, see Use the HP photo and imaging software. 2. See the onscreen Help for the HP photo and imaging software for further instructions. The log lists faxes that have
  • HP C8189A | User Guide - Page 90
    Web server, and the HP Printer Utility. Windows users can use the control panel, the embedded Web server, the printer driver, the Toolbox, the HP Web Jetadmin, and myPrintMileage. For more information about the HP Web Jetadmin software, open the HP Web Jetadmin software and see its documentation
  • HP C8189A | User Guide - Page 91
    Control panel Embedded Web server Toolbox (Windows) to obtain the following information.... Obtain information about the status of jobs that are being processed, the operating status of the device, and the status of ink cartridges and printheads. • Printer status information: Click the Information
  • HP C8189A | User Guide - Page 92
    ) Use this tool... HP Printer Utility (Mac OS) to obtain the following information.... about replacement ink cartridges and expirations dates. NOTE: The ink levels shown are an estimate only. Actual ink volumes may vary. Ink cartridge information: Open the Information and Support panel and click
  • HP C8189A | User Guide - Page 93
    Use this tool... Toolbox (Windows) HP Printer Utility (Mac OS) to do the following... • Configure network settings: Click the Networking tab, and then click an option in the left pane. • Set a static IP address: Click the Networking tab, and then click either Wired 802.3 or Wireless 802.11. In the
  • HP C8189A | User Guide - Page 94
    Toolbox (Windows) • HP Printer Utility (Mac OS) • Network Printer Setup Utility (Mac OS) • HP Web Jetadmin software • HP Instant Support • printer driver (Windows), or the HP Printer Utility (Mac OS), the device must be on a network and must have an IP address. • Web browser: In a supported Web
  • HP C8189A | User Guide - Page 95
    change these settings. Support provides a number of support services, including e-services such as HP Instant Support, myPrintMileage. For more information, see HP Instant Support and myPrintMileage. Order Supplies connects you to online ordering of supplies. Toolbox (Windows) The Toolbox provides
  • HP C8189A | User Guide - Page 96
    dates of the installed ink cartridges. Printer Information: Provides a link to myPrintMileage and shows the device hardware and printhead health information. Information tab options include: • Hardware information • myPrintmileage (if installed) • HP Instant Support • HP printhead health • Print PQ
  • HP C8189A | User Guide - Page 97
    hp, select Utilities, and then select HP Printer Selector. 4. Select the device and click Launch Utility. HP Printer Utility panels Information and Support panel • Supplies Status: Shows the information about currently installed printheads and ink cartridges. • Supply Info: Shows the ink cartridge
  • HP C8189A | User Guide - Page 98
    for the printer driver. A message appears on the HP Instant Support homepage; click the link within the message to go directly to the download section of the HP Web site. • Obtaining support services: Provides a list of the support services that are available for your device. • Managing ink and
  • HP C8189A | User Guide - Page 99
    the View menu in your Web browser. To gain access to HP Instant Support • Toolbox (Windows): Click the Information tab, and then click HP Instant Support. • Embedded Web server: Click the Support button, then click HP Instant Support. NOTE: The Support button is available in all pages. NOTE: Do not
  • HP C8189A | User Guide - Page 100
    the self-test diagnostic page Use the self-test diagnostic page to: • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional accessories, such as the duplexer The self-test diagnostic page also contains
  • HP C8189A | User Guide - Page 101
    select Self-Test Report, and then press OK. • Toolbox (Windows): Click the Services tab, and then click Print Self-test Diagnostic Page. • HP Printer Utility (Mac OS): Click Device Information from the Information and Support panel, and then click Print Configuration Page. Understand the self-test
  • HP C8189A | User Guide - Page 102
    use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print the hardware address of the device. 3. 802.11 Wireless: Shows information about the active wireless network connection, such as the IP address, the communication
  • HP C8189A | User Guide - Page 103
    Network Settings, and then press OK. • If the device has a color display: Press the Setup button, select Network, select View Network Settings, OK. Channel range definitions The following table lists the 802.11 Wireless channel range definitions. The first digit stands for Locale Number Locale
  • HP C8189A | User Guide - Page 104
    arrow keys until Network is highlighted, and then press OK. 3. Do one of the following: • To display wired (Ethernet) network settings, select Press the arrow keys until Network is highlighted, and then press OK. 3. Select Wireless Radio, and then select Yes to turn the radio on, or No to turn the
  • HP C8189A | User Guide - Page 105
    . Keep your getting started guide for later use. In this section, you will learn how to set up the device so that faxing works successfully with equipment and services you might already have on the same phone line. TIP: You can also use the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac
  • HP C8189A | User Guide - Page 106
    of phone system your country/region uses. The instructions for fax setup differ depending on whether you have NOTE: If you have a parallel-type phone system, HP recommends you use the 2-wire phone cord supplied with the types of equipment and services (if any) share the same phone line with
  • HP C8189A | User Guide - Page 107
    allows you to have several phone numbers on one phone line. When you subscribe to this service, each phone number will have a different ring modem: • Do you send and receive faxes directly to and from your computer software applications through a dial-up connection? • Do you send and receive e-mail
  • HP C8189A | User Guide - Page 108
    your phone system. Step-by-step instructions are included for each case in the phone cord supplied in the box to connect one end to your telephone wall jack and problems sending and receiving faxes. Other equipment/services sharing your fax line None (You answered No to all questions.) DSL service
  • HP C8189A | User Guide - Page 109
    6 only.) Case J: Shared voice/fax line with computer modem and answering machine Not applicable. Voice calls, computer dial-up modem, and voice mail service (You answered Yes to questions 4, 5, and 7 only.) Case K: Shared voice/fax line with computer dial-up modem and voice mail Not applicable
  • HP C8189A | User Guide - Page 110
    1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the DSL If you have a DSL service through your telephone company, and do not connect any equipment to the device, use the instructions in this section to connect a
  • HP C8189A | User Guide - Page 111
    you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If you have problems when connected to the fax device. Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call-waiting tone. • If you are using
  • HP C8189A | User Guide - Page 112
    the box with the device to connect to the 1-LINE port To set up the device with a distinctive ring service 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back
  • HP C8189A | User Guide - Page 113
    line 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port the phone cords you might already have in your home or office. 2. Do one of the following: • If you have a parallel-type phone system, remove the
  • HP C8189A | User Guide - Page 114
    the device as described in this section. NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to
  • HP C8189A | User Guide - Page 115
    To set up the device with voice mail 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: If you
  • HP C8189A | User Guide - Page 116
    the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end have in your home or office. 4. If your modem software is set to receive faxes to your computer automatically, turn instructions to set up your fax. 112 Configure and manage
  • HP C8189A | User Guide - Page 117
    will need to purchase a parallel splitter (also called a coupler). A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do . 2. Using the phone cord provided in the box with the device, connect one end to the DSL filter, and then connect the other end to the port
  • HP C8189A | User Guide - Page 118
    use your phone line for both fax and telephone calls, use these instructions to set up your fax. There are two different ways to set plug on the back.) Figure 9-7 Example of a parallel splitter • If your computer has one phone port, set up the device as described below. Figure 9-8 Back view of the
  • HP C8189A | User Guide - Page 119
    phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the your home or office. 6. If your modem software is set to receive faxes to your computer you set up the device to answer faxes manually, you must be available to respond in person
  • HP C8189A | User Guide - Page 120
    9 Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem 1 Telephone wall : You will need to purchase a parallel splitter (also called a coupler). A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use
  • HP C8189A | User Guide - Page 121
    : Phones in other parts of the home/office sharing the same phone number with DSL service will need to be connected to additional DSL filters, otherwise you will experience noise when making voice calls. 2. Using the phone cord supplied in the box with the devices, connect one
  • HP C8189A | User Guide - Page 122
    3. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the the Rings to Answer setting on the device to the maximum number of rings supported by your device. (The maximum number of rings varies by country/ region.)
  • HP C8189A | User Guide - Page 123
    splitter which has two RJ-11 ports on the front and a plug on the back.) Figure 9-10 Example of a parallel splitter • If your computer has one phone port, set up the device as described below. Figure 9-11 Back view of the device 1 Telephone wall jack 2 Telephone cord connected to the parallel
  • HP C8189A | User Guide - Page 124
    in the box with the device, connect one end to your telephone wall jack, then connect cords for these connections. 6. If your modem software is set to receive faxes to your computer setting on the device to the maximum number of rings supported by your device. (The maximum number of rings varies
  • HP C8189A | User Guide - Page 125
    5 DSL/ADSL modem 6 Computer 7 Answering machine 8 Telephone (optional) NOTE: You will need to purchase a parallel splitter (also called a coupler). A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial splitter, or
  • HP C8189A | User Guide - Page 126
    parts of the home/office sharing the same phone number with DSL/ADSL service will need to be connected to additional DSL/ ADSL filters, otherwise you will experience noise when making voice calls. 2. Using the phone cord supplied in the box with the device, connect one supported instructions
  • HP C8189A | User Guide - Page 127
    if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available you begin, check your computer to see if it has one or two phone ports. • If your computer has only one phone port, you will need to purchase a parallel
  • HP C8189A | User Guide - Page 128
    device, connect one end to modem software is set hp.com/de/faxconfig www.hp.com/ch/fr/faxconfig www.hp.com/ch/de/faxconfig www.hp.com/uk/faxconfig www.hp.fi/faxconfig www.hp.dk/faxconfig www.hp.se/faxconfig www.hp.no/faxconfig www.hp.nl/faxconfig www.hp.be/nl/faxconfig www.hp.be/fr/faxconfig www.hp
  • HP C8189A | User Guide - Page 129
    printer driver on Windows 2000, Windows XP, or Windows Server 2003. When setting up the device, HP recommends that you connect it after you install the software CD.. 3. On the CD menu, click Install and follow the onscreen instructions. 4. When prompted, turn on the device and connect it to the
  • HP C8189A | User Guide - Page 130
    the device software, the Found Printers. 2. Right-click the device icon, click Properties, and then click the Sharing tab. 3. Click the option to share the device, and give it a share name. 4. To share the device with client computers that use other versions of Windows, click Additional Drivers
  • HP C8189A | User Guide - Page 131
    the onscreen instructions to complete the installation. NOTE: To share the device with Windows client computers, see To install the device software on client computers and To share the device on a locally shared network. To install the device software on client computers After printer drivers are
  • HP C8189A | User Guide - Page 132
    double-click the Add Printer icon and follow the instructions for a network installation. For more information, see To install the printer driver using Add Printer. • On the network, browse to the device and drag it to your Printers folder. • Add the device and install the software from the INF file
  • HP C8189A | User Guide - Page 133
    drop-down menu next to Printer, select Shared Printers, and then select your device. f. Make additional settings, if necessary, and then click Print. Set up the device for wireless communication (some models only) You may set up the device for wireless communication using one of the following ways
  • HP C8189A | User Guide - Page 134
    using the installer (Windows). SecureEasySetup (SES) For more information, see To set up wireless communication using SecureEasySetup (SES). * An ad hoc network can be set up using the Wireless Connection Utility on the Starter CD. NOTE: If you encounter problems, see Solve wireless problems. To use
  • HP C8189A | User Guide - Page 135
    over radio waves from one wireless device to another wireless device. Devices on supports the Independent Basic Service Set (IBSS) to enable security between client workstations operating in ad hoc mode. To set up wireless communication using the control panel with wireless setup wizard The Wireless
  • HP C8189A | User Guide - Page 136
    display instructions to complete the setup. To set up wireless communication using the installer (Windows) For printer to your network if you are unable to establish wireless communication. a. Temporarily connect the device to the network with an Ethernet cable. b. Follow the onscreen instructions
  • HP C8189A | User Guide - Page 137
    settings or modify the wireless settings and repeat the steps. For more information, see Solve wireless problems. 4. Close any applications Wireless and follow the onscreen instructions. To set up the device on a wireless network (Mac OS) 1. Set up the device hardware (see the getting started guide
  • HP C8189A | User Guide - Page 138
    Software and follow the onscreen instructions. 8. On the Connection Type screen, select the wireless network option, and then click Done. 9. Follow the onscreen instructions in the Network Printer Setup Utility, which starts running automatically, to install the printer driver. To turn off wireless
  • HP C8189A | User Guide - Page 139
    off the setting to automatically connect to non-preferred networks. This is disabled by default in Windows XP. Set up the device for Bluetooth communication The HP Bluetooth Wireless Printer Adapter allows you to print documents from Bluetooth devices without a cable connection. Simply insert the
  • HP C8189A | User Guide - Page 140
    ink cartridges. NOTE: The only software functionality available with a Bluetooth connection is printing. Scanning and software-based faxing cannot be done over a Bluetooth connection. However, stand-alone copy and fax functions are still available. Connecting the device with Bluetooth on Windows
  • HP C8189A | User Guide - Page 141
    an HP Bluetooth adapter, it will install automatically using the Widcomm/Broadcom stack. To install and print using the Microsoft stack NOTE: Make sure that you have installed the device software on the computer. The purpose of installing the software is to make sure the printer driver is available
  • HP C8189A | User Guide - Page 142
    1. Make sure that you have installed the device software on the computer. 2. Attach an HP Bluetooth Adapter to the front USB port of the the Printer Setup Utility. 6. In the Printer List, click Add. The computer searches for the device. 7. Depending on the Mac OS version you are using, do one
  • HP C8189A | User Guide - Page 143
    : Any Bluetooth device within range can print to the device. • Not visible: Only Bluetooth devices that have stored the device address of the all- in-one can print to it. NOTE: The device ships with a default accessibility level of Visible. To set the device to be not visible from the control
  • HP C8189A | User Guide - Page 144
    after you have reinstalled the software. 2. Press the Power button to turn off the device. 3. On the Windows taskbar, click Start, select Programs or All Programs, select HP, select Officejet Pro L7XXX Series, and then click Uninstall. 4. Follow the onscreen instructions. 5. If you are asked whether
  • HP C8189A | User Guide - Page 145
    . 2. Select HP Officejet Pro All-in-One Series, and then click Change/Remove or Uninstall/Change. Follow the onscreen instructions. 3. Disconnect the onscreen instructions and also see To install the software before connecting the device (recommended). To uninstall from a Windows computer, method
  • HP C8189A | User Guide - Page 146
    Chapter 9 6. On the desktop, open the CD-ROM, and then double-click HP All-in-One Installer. 7. Follow the onscreen instructions and also see To install the software before connecting the device (recommended). 142 Configure and manage
  • HP C8189A | User Guide - Page 147
    paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems • Solve device management problems • Troubleshoot installation issues • Clear jams Supported ink cartridges The availability of ink cartridges varies by country/region. The ink
  • HP C8189A | User Guide - Page 148
    Chapter 10 Replace the ink cartridges You can check the estimated ink levels from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. For information about using these tools, see Use device management tools. You can also print the self-
  • HP C8189A | User Guide - Page 149
    and then click Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Print Quality Diagnostics from the Information and Support panel. Maintain the printheads 145
  • HP C8189A | User Guide - Page 150
    -down list in the Print Quality section, and then click Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the Information and Support panel. 146 Maintain and troubleshoot
  • HP C8189A | User Guide - Page 151
    Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Clean from the Information and Support panel. To clean the printhead contacts manually After the printheads are installed, you might
  • HP C8189A | User Guide - Page 152
    (which corresponds to the control panel message) and use it to pull the printhead out of its slot. 5. Obtain clean, dry, soft and lint-free cleaning material. Suitable materials include paper coffee filters and eyeglass lens cleaning paper. CAUTION: Do not use water. 148 Maintain and troubleshoot
  • HP C8189A | User Guide - Page 153
    6. Wipe the electrical contacts on the printhead but do not touch the nozzles. NOTE: The electrical contacts are small copper-color squares, grouped on one face of the printhead. The nozzles are on a different face of the printhead. Ink will be visible on the nozzles. CAUTION: Touching the nozzles
  • HP C8189A | User Guide - Page 154
    . To replace the printheads NOTE: To find out which printheads work with your printer, see Supplies. 1. Open the top cover. 2. If the carriage does not move to the left automatically, press and hold the OK button for 5 seconds. Wait for the carriage to stop moving. 150 Maintain and troubleshoot
  • HP C8189A | User Guide - Page 155
    3. Lift the printhead latch. 4. Lift the handle of a printhead and use it to pull the printhead out of its slot. 5. Before installing a printhead, shake the printhead up and down at least six times while the printhead is still in its packaging. Maintain the printheads 151
  • HP C8189A | User Guide - Page 156
    not print the pages, start the alignment process manually. For more information, see To align the printheads. Store printing supplies This section covers the following topics: • Store ink cartridges • Store printheads Store ink cartridges Ink cartridges can be left in the device for extended periods
  • HP C8189A | User Guide - Page 157
    turn on the device. Clean the automatic document feeder (ADF) The ADF requires periodic cleaning depending on the amount of use and the type of paper that is fed through it. If you use the ADF several times per week, monthly cleaning is recommended. Set up a cleaning routine that is appropriate
  • HP C8189A | User Guide - Page 158
    Chapter 10 To clean the ADF 1. Turn off the device. 2. Lift the ADF. 3. Locate the ADF frame on the underside of the ADF. 4. Press the ADF frame release. 154 Maintain and troubleshoot
  • HP C8189A | User Guide - Page 159
    5. Unhook and remove the ADF frame. 6. Clean the ADF frame by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. Clean both sides of the transparent film, including the white strip on the inside of the ADF frame. CAUTION: Use only glass cleaner. Avoid cleaners that
  • HP C8189A | User Guide - Page 160
    scrub the backing. 4. Dry the backing with a dry, soft, lint-free cloth. CAUTION: Do not use paper-based wipes, because these might scratch the backing. 5. If this does not clean the backing thoroughly, repeat the cloth. 6. Close the ADF and then turn on the device. 156 Maintain and troubleshoot
  • HP C8189A | User Guide - Page 161
    Electrical specifications. • Media is loaded correctly in the tray and is not jammed in the device. • Printheads and ink cartridges are properly installed in their correct color-coded slots. Press down firmly on each one to ensure proper contact. Ensure you have removed the orange protective caps
  • HP C8189A | User Guide - Page 162
    the cables. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. The device is not responding (nothing prints) If the device supports wireless communication, see also Solve wireless problems. Check the device
  • HP C8189A | User Guide - Page 163
    Ensure the correct device driver and printer driver port are being used. For more information about network connections, see Configure the device (Windows), Configure the device (Mac OS), or the documentation provided by your network vendors. Check any personal firewall software installed on the
  • HP C8189A | User Guide - Page 164
    . For more information, see Guidelines for reducing interference on a wireless network. Blank or partial page printed Check for empty ink cartridges Check the control panel to see which cartridge is low or empty. The Toolbox (Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page
  • HP C8189A | User Guide - Page 165
    printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem color print settings Make sure Print in Grayscale is not selected in the print driver length guides fit printer driver. For more information, see Change print settings. Solve printing problems 161
  • HP C8189A | User Guide - Page 166
    • Printout shows bleeding colors • Colors do not line up properly • Lines or dots are missing from text or graphics Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the
  • HP C8189A | User Guide - Page 167
    printer driver, select the Best print quality, and also increase the ink drying time and reduce the ink saturation using the ink volume under the advanced features (Windows) or ink features (Mac OS). However, note that decreasing ink saturation might give printouts a "washed-out" quality. • Color
  • HP C8189A | User Guide - Page 168
    is not selected in the printer driver. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page. 164 Maintain and troubleshoot
  • HP C8189A | User Guide - Page 169
    and damage to the device or printhead. HP does not guarantee or support refilled ink cartridges. For ordering information, see HP supplies and accessories. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the
  • HP C8189A | User Guide - Page 170
    up • Fan the media before loading. • Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack. • Make sure the tray is not overloaded with paper. 166 Maintain and troubleshoot
  • HP C8189A | User Guide - Page 171
    stack of paper may cause sheets to slide up within the device, causing the device to jam or pick multiple sheets at one time. • Use HP media for optimum performance and efficiency. Solve copy problems If the following topics do not help, see Support and warranty for information about HP support. No
  • HP C8189A | User Guide - Page 172
    adjust the contrast. • Colored backgrounds might cause images in Help for the HP photo and imaging software for more window might need cleaning. See Clean the device for more information. Copy defects are apparent • Vertical white or faded stripes The media might not meet Hewlett-Packard troubleshoot
  • HP C8189A | User Guide - Page 173
    the device. For more information, see Replace the ink cartridges. Solve scan problems If the following topics do not help, see Support and warranty for information about HP support. NOTE: If you are starting the scan from a computer, see the software Help for troubleshooting information. Solve scan
  • HP C8189A | User Guide - Page 174
    be slower. Part of the Colored HP photo and imaging software might be set to automatically perform a specific task other than the one that you are attempting. See the onscreen Help for the HP photo and imaging software for instructions about changing the properties. 170 Maintain and troubleshoot
  • HP C8189A | User Guide - Page 175
    software See the product software Help for more information . • Colored backgrounds can an original, any colored text on the with the device software. • Make selected. In the software, check the TWAIN ink that make an interpretation of the original photograph, which degrades the quality. Often, the ink
  • HP C8189A | User Guide - Page 176
    Windows control panel. • Try adjusting the resolution and color settings. • The scanned image is skewed (crooked) The original might have been loaded incorrectly. Be sure to use the media guides device for cleaning instructions. • The defects originals. • Adjust the software settings according to how
  • HP C8189A | User Guide - Page 177
    is reduced The HP software settings might be set to reduce the scanned image. See the product software Help for more information about changing the settings. Unable to scan to network folder (Direct Digital Filing) NOTE: The Direct Digital Filing feature does not support Windows Active Directory
  • HP C8189A | User Guide - Page 178
    9. Some common punctuation marks are also supported. However, do not use accented or turn on the all-in-one. Solve fax problems This section contains fax setup troubleshooting information for the device. the report to see which part of the test failed, and then review the appropriate topic in this
  • HP C8189A | User Guide - Page 179
    the test fails again, continue reviewing the troubleshooting information in this section. • Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. • If you are running the test from the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac
  • HP C8189A | User Guide - Page 180
    problems found, run the fax test again to make sure it passes and the device is ready for faxing. The "Phone Cord Connected to Correct Port on Fax" test failed Solution: Plug the phone cord into the correct port. 1. Using the phone cord supplied in the box with the device, connect one troubleshoot
  • HP C8189A | User Guide - Page 181
    test again. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) in the box with the device to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on
  • HP C8189A | User Guide - Page 182
    problems. problem, disconnect everything one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem one problems. problem problems problems
  • HP C8189A | User Guide - Page 183
    them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. • If the Fax Line Condition Test fails without the other equipment, connect the device to a working phone line and continue reviewing the troubleshooting information in
  • HP C8189A | User Guide - Page 184
    or access the Internet. The device is having problems sending and receiving faxes Solution: Make sure the the device. After turning on the device, HP recommends you wait five minutes before sending or to connect to the telephone wall jack. One end of the phone cord should be connected troubleshoot
  • HP C8189A | User Guide - Page 185
    the onscreen Help. If the problem persists, contact your telephone company. • If you are using a digital subscriber line (DSL) service, make sure that you have off, contact your DSL provider for support. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord
  • HP C8189A | User Guide - Page 186
    problems sending a manual Solution: • If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature manually; otherwise, the device will not receive the fax. For information on receiving faxes manually, see Receive a fax manually. 182 Maintain and troubleshoot
  • HP C8189A | User Guide - Page 187
    a voice mail service, see Case F: Shared voice/fax line with voice mail. For information on receiving faxes manually, see Receive a fax manually. • If on the same phone line with the device, you might have one of the following problems: • Your answering machine might not be set up properly with
  • HP C8189A | User Guide - Page 188
    the other equipment, one or more pieces of the other equipment is causing problems; try adding them back one at a time and service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. 184 Maintain and troubleshoot
  • HP C8189A | User Guide - Page 189
    cord 1. Using the phone cord supplied in the box with the device, connect one end to the coupler, then connect the other end to the port labeled 1-LINE (memory card) problems If the following topics do not help, see Support and warranty for information about HP support. Solve photo (memory card
  • HP C8189A | User Guide - Page 190
    software Help for troubleshooting information. The device cannot read the memory card • Check the memory card • Make sure that the memory card is one of the supported reader or have the device serviced. For more information, see Support and warranty. • Make sure that only one memory card has been
  • HP C8189A | User Guide - Page 191
    ejects the paper Check the ink cartridges The ink cartridges may have run out of ink, and the print job was cancelled. Replace the ink cartridges, and then resend the print job to the device. For more information, see Replace the ink cartridges. Solve device management problems This section provide
  • HP C8189A | User Guide - Page 192
    Chapter 10 Troubleshoot installation issues If the following topics do not help, see Support and warranty for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve alignment page problems • Solve software installation problems • Solve network
  • HP C8189A | User Guide - Page 193
    have been removed from each printhead. • Printheads and ink cartridges are properly installed in their correct color-coded slots. Press down firmly on each one to ensure proper contact. • Printhead latch and all covers are closed. Solve software installation problems Check or perform the following
  • HP C8189A | User Guide - Page 194
    Chapter 10 Solve network problems NOTE: After correcting any of the following, run the installation program again. General network troubleshooting • If you are unable to install the device software, verify that: • All cable connections to the computer and the device are secure. • The network is
  • HP C8189A | User Guide - Page 195
    Solve wireless problems If the device is unable to communicate with the network after completing the wireless setup and software installation, perform one or more of the following tasks. Check the wireless communication settings • Make sure the computer's wireless card is set to the correct wireless
  • HP C8189A | User Guide - Page 196
    MAC filtering is a security feature in which a wireless access point (WAP) is configured with a list mode is "ad hoc." Clear jams Occasionally, media becomes jammed during a job. Try the following remedies before you attempt to clear the jam. • Make sure that you media. 192 Maintain and troubleshoot
  • HP C8189A | User Guide - Page 197
    inside the device, grasp it with both hands and then pull it towards you. c. If the jam is not there, push the latch on the top of the duplexer and lower its cover. If the jam is inside, carefully remove it. Close the cover. d. Reinsert the rear access panel or the duplexer
  • HP C8189A | User Guide - Page 198
    cord. b. Lift the device off Tray 2. c. Remove the jammed media from the bottom of the device or from Tray 2. d. Reposition the device on top of Tray 2. 5. Open the print carriage access door. If there is paper remaining inside the device, ensure the carriage has moved to the right of the device
  • HP C8189A | User Guide - Page 199
    is jammed in the ADF, use the following instructions below to clear the jam. For information about how to avoid jams, see Tips for avoiding jams. To clear a jam in ADF cover. 3. Remove the jam cleanout part. Using both hands, lift up on the two handles until the part unsnaps. Rotate and lift out the
  • HP C8189A | User Guide - Page 200
    , gently pull it out. 8. Close the ADF. 9. Lower the green lever. 10. Reinstall the jam cleanout part by inserting it as shown. Push down on the two tabs until the part snaps into place. NOTE: If the cleanout part is not replaced correctly, future jamming might occur. 196 Maintain and troubleshoot
  • HP C8189A | User Guide - Page 201
    jams • Make sure that nothing is blocking the paper path. • Do not overload the trays. For more information, see Understand specifications for supported media. • Load paper full stack of paper may cause sheets to slide up within the device, causing it to jam or pick multiple sheets at one time. • Do
  • HP C8189A | User Guide - Page 202
    up to 350 pages of plain paper External print server (USB 1.0) External print server (USB 2.0) Wireless or wired external print server Bluetooth compatible USB adapter *Only supports print functionality. Supplies • • • Ink cartridges Printheads HP media Ink cartridges Use only the replacement
  • HP C8189A | User Guide - Page 203
    cartridges. • HP Printer Utility (Mac OS): Open the Information and Support panel, and then click Supply Info. NOTE: The availability of ink cartridges varies by country/region. If you live in Europe, go to www.hp.com/eu/hard-to-find-supplies to locate information on HP ink cartridges. Printheads
  • HP C8189A | User Guide - Page 204
    and those suggestions did not solve your problem, try using one of the following support services to obtain assistance. This section contains the following topics: • Obtain electronic support • Obtain HP telephone support • Hewlett-Packard limited warranty statement • Prepare the device for
  • HP C8189A | User Guide - Page 205
    the version number of the printer software, such as HP Officejet Pro L7500 Series Version: 60.52.213.0. (To find the version number of the printer driver, open the printer settings or properties dialog box, and click the About tab.) 6. If you have a problem printing from a particular application
  • HP C8189A | User Guide - Page 206
    Appendix B 202 Support and warranty
  • HP C8189A | User Guide - Page 207
    Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement 203
  • HP C8189A | User Guide - Page 208
    for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the device in for service, make sure you remove and keep the following items before returning your device: • The ink cartridges and printheads • The control-panel faceplate • The
  • HP C8189A | User Guide - Page 209
    device unless the HP customer support call agent instructs you to. 5. Close the ink cartridge door and wait a few minutes for the print carriage to move back to turn off the device. To remove printheads before shipment 1. Open the top cover. 2. If the carriage does not move to the left automatically
  • HP C8189A | User Guide - Page 210
    control-panel faceplate. Do not return the control-panel faceplate with the HP Allin-One. CAUTION: The replacement device might not come with a control-panel the device for instructions on how to attach your control-panel faceplate. The replacement device might come with instructions for setting up
  • HP C8189A | User Guide - Page 211
    shipping label on the outside of the box. 3. Include the following items in the box: • A complete description of symptoms for service personnel (samples of print quality problems are helpful). • A copy of the sales slip or other proof of purchase to establish the warranty coverage period. • Your
  • HP C8189A | User Guide - Page 212
    Four ink cartridges (one each for black, cyan, magenta, and yellow) Printheads Two printheads (one black and yellow, and one magenta and cyan) Supply yields Visit www.hp.com/pageyield/ for more information on estimated ink cartridge yields. Device languages HP PCL 3 enhanced Font support US
  • HP C8189A | User Guide - Page 213
    operating systems and system requirements, visit http://www.hp.com/support/ Operating system compatibility • Windows 2000, Windows XP, Windows XP x64* (Professional and Home Editions) • Mac OS X (10.3, 10.4) • Linux NOTE: Printer and scanner drivers for Windows Server 2003 (both 32-bit and 64-bit
  • HP C8189A | User Guide - Page 214
    2003 Server Terminal Services with Citrix Presentation Server 4.0 • Microsoft Windows 2003 Server Terminal Services with Citrix Metaframe XP with Feature Release 3 • Novell Netware 6, 6.5, Open Enterprise Server 6.5 Compatible network protocols TCP/IP Network management • HP Web Jetadmin plug
  • HP C8189A | User Guide - Page 215
    Color HP enhanced photo quality with Vivera inks (up to 4800 by 1200 dpi Optimized on HP Premium Plus photo papers uses more memory. • Manual fax send and receive. • Automatic busy redial up (varies by model). • Automatic no-answer redial one time (varies by model). • Confirmation and activity
  • HP C8189A | User Guide - Page 216
    included • Integrated OCR software automatically converts scanned text to editable text • Scan speeds vary according to the complexity of the document • Twain-compliant interface • Resolution: 2400 x 4800 ppi optical, up to 19,200 ppi enhanced • Color: 16-bit per RGB color, 48-bit total • Maximum
  • HP C8189A | User Guide - Page 217
    with the device. However, HP cannot guarantee that they will function Pro • Secure Digital • MultiMediaCard (MMC) • xD-Picture Card Other memory cards, including Memory Stick Magic Gate Duo, Memory Stick Duo, and Secure Multimedia Card, are supported with the use of an adapter. See the instructions
  • HP C8189A | User Guide - Page 218
    Regulatory information for wireless products • Declaration Part 15 of the FCC Rules. Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by the Hewlett-Packard to try to correct the interference by one or more of the following measures: •
  • HP C8189A | User Guide - Page 219
    Exposure to radio frequency radiation (wireless products only) FCC statement 215
  • HP C8189A | User Guide - Page 220
    Appendix D Notice to users of the U.S. telephone network 216 Regulatory information
  • HP C8189A | User Guide - Page 221
    Notice to users of the Canadian telephone network Notice to users of the Canadian telephone network 217
  • HP C8189A | User Guide - Page 222
    Appendix D Notice to users in the European Economic Area Other regulatory information • EMI statement (Korea) • VCCI statement (Japan) • Regulatory model number • Power cord statement • LED classification EMI statement (Korea) 218 Regulatory information
  • HP C8189A | User Guide - Page 223
    -01 or SNPRC-0602-02. This regulatory number should not be confused with the marketing name (HP Officejet Pro L7300/ L7500/L7600/L7700) or product number (CB778A, C8157A, C8158A, C8159A). Power cord statement users in Italy • Notice to users in Spain Regulatory information for wireless products 219
  • HP C8189A | User Guide - Page 224
    Appendix D Notice to users in Canada/Note à l'attention des utilisateurs Canadien Notice to users in Brazil/Notificação de Normas de Uso de Dispositivos Sem Fio do Brasil 220 Regulatory information
  • HP C8189A | User Guide - Page 225
    Notice to users in the European Union (English) Regulatory information for wireless products 221
  • HP C8189A | User Guide - Page 226
    Appendix D Notice to users in France 222 Regulatory information
  • HP C8189A | User Guide - Page 227
    Notice to users in Germany Regulatory information for wireless products 223
  • HP C8189A | User Guide - Page 228
    Appendix D Notice to users in Italy 224 Regulatory information
  • HP C8189A | User Guide - Page 229
    Notice to users in Spain Regulatory information for wireless products 225
  • HP C8189A | User Guide - Page 230
    Appendix D Declaration of conformity HP Officejet Pro L7500/L7600 226 Regulatory information
  • HP C8189A | User Guide - Page 231
    HP Officejet Pro L7700 Declaration of conformity 227
  • HP C8189A | User Guide - Page 232
    a document on one sheet of paper) can reduce paper usage and the resulting demands on natural resources. See this guide for more information about using these features. Ink use This product's draft mode uses less ink, which might extend the life of the cartridges. See the print driver's online Help
  • HP C8189A | User Guide - Page 233
    to locate, access, and remove using common tools. • High-priority parts have been designed so that they can be accessed quickly for efficient household waste disposal service or the shop where you purchased the product. HP products and supplies HP's Planet Partners™ recycling service provides an easy
  • HP C8189A | User Guide - Page 234
    32 sizes supported 34 tray supporting 36 cartridges. See ink cartridges chlorofluorocarbons (CFCs) 228 clean ADF 153 exterior 157 printheads 147 scanner glass 152 color copy 50 colored text, and OCR 56 colors bleeding 165 faded or dull 164 print black and white, troubleshoot 164 specifications
  • HP C8189A | User Guide - Page 235
    33 print on 41 sizes supported 35 customer support electronic 200 HP Instant Support 94 phone support 200 cut-off pages, troubleshoot 161 D dark images, troubleshoot copies 168 scans 173 Declaration of Conformity (DOC) 226 default settings control panel 25 copy 50 driver 47 print 47 deleting faxes
  • HP C8189A | User Guide - Page 236
    159 FoIP 82 fonts supported 208 forwarding faxes 76 G getting started guide 10 glass, scanner clean 152 load originals 31 locating 13 grainy or white bands on copies, troubleshoot 169 graphics incompletely filled on copies 169 ink not filling in 164 look different from original scan 172 missing
  • HP C8189A | User Guide - Page 237
    online 198 part numbers 97, 198 remove 204 replace 144 status 87, 97 supported 143, 208 warranty 203 yields 208 ink level icons 18 ink smearing, troubleshoot 163 installation accessories 21 Add Printer, Windows 128 duplexer 21 ink cartridges 144 software for Mac OS 128 software for Windows 125 tray
  • HP C8189A | User Guide - Page 238
    feeder) 30 scan 52 output tray locating 13 media supported 36 ozone-depleting chemicals 228 P packing the device 206 pages per month (duty cycle) 208 panoramic photos 65 paper. See media paper-feed problems, troubleshoot 165 parallel phone systems answering machine setup 117 countries/regions
  • HP C8189A | User Guide - Page 239
    ink cartridges print driver accessories settings 22 settings 47 version 201 warranty 203 print quality diagnostic page 145 troubleshoot 162 Print quality diagnostic page 145 print-carriage access door, locating 14 printer driver accessories settings 22 settings 47 version 201 warranty 203 printhead
  • HP C8189A | User Guide - Page 240
    14 SecureEasySetup (SES), wireless communication 133 security Bluetooth 138 HP Instant Support 95 manage 87 wireless communication 134 wireless settings 131 self-test diagnostic page information on 96 print 97 send faxes basic fax 70 manually 71 monitor dialing 72, 73 troubleshoot 180, 182, 184
  • HP C8189A | User Guide - Page 241
    40 management tools 87 media sizes supported 33 media types and weights supported 36 paper guides illustration 13 setting default 40 troubleshoot feeding 166 turn on and off in driver 22 troubleshoot answering machines 185 blank pages printed 160 bleeding colors 165 colors 164, 165 control panel
  • HP C8189A | User Guide - Page 242
    yield data sheet 208 wireless security 131 Webscan 55 white bands or stripes, troubleshoot copies 168, 169 scans 172 WIA (Windows Image Application), scan from 55 Windows Add Printer installation 128 Bluetooth 136 borderless printing 42 duplexing 48 HP Photosmart Software 26 HP Solution Center 26
  • HP C8189A | User Guide - Page 243
  • HP C8189A | User Guide - Page 244
  • HP C8189A | User Guide - Page 245
    © 2007 Hewlett-Packard Development Company, L.P. www.hp.com
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
  • 189
  • 190
  • 191
  • 192
  • 193
  • 194
  • 195
  • 196
  • 197
  • 198
  • 199
  • 200
  • 201
  • 202
  • 203
  • 204
  • 205
  • 206
  • 207
  • 208
  • 209
  • 210
  • 211
  • 212
  • 213
  • 214
  • 215
  • 216
  • 217
  • 218
  • 219
  • 220
  • 221
  • 222
  • 223
  • 224
  • 225
  • 226
  • 227
  • 228
  • 229
  • 230
  • 231
  • 232
  • 233
  • 234
  • 235
  • 236
  • 237
  • 238
  • 239
  • 240
  • 241
  • 242
  • 243
  • 244
  • 245
HP Officejet Pro
L7300/L7500/L7600/L7700
User Guide