HP CD055A User Guide

HP CD055A - Photosmart Premium All-in-One Color Inkjet Manual

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  • HP CD055A | User Guide - Page 1
    HP Photosmart Premium C309 series
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  • HP CD055A | User Guide - Page 3
    Contents Contents 1 HP Photosmart Premium C309 series Help 3 2 Get to know the HP Photosmart Printer parts...6 Control panel features...8 3 How do I?...9 5 Print Print documents...21 Print photos...22 Print a creative project...31 Print a Web page...35 Print forms and templates (
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    Contents Copy troubleshooting...98 Errors...99 14 Technical information Notice...147 Cartridge chip information...147 Specifications...148 Environmental product stewardship program 150 Regulatory notices...156 Regulatory wireless statements 159 Index...163 2
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    • "Scan" on page 41 • "Copy" on page 47 • "Reprint photos" on page 53 • "Save photos" on page 55 • "Network setup" on page 61 • "Maintain the HP Photosmart" on page 73 • "Technical information" on page 147 HP Photosmart Premium C309 series Help HP Photosmart Premium C309 series Help 3
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    Chapter 1 HP Photosmart Premium C309 series Help 4 HP Photosmart Premium C309 series Help
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    2 Get to know the HP Photosmart • Printer parts • Control panel features Get to know the HP Photosmart Get to know the HP Photosmart 5
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    parts • Front view of the printer Get to know the HP Photosmart 18 1 Lid 2 Glass 3 Color graphics display -width guide for the photo tray 11 Photo tray 12 Bluetooth indicator light: Indicates that the bluetooth radio is on. 13 Wireless network indicator light: Indicates that the wireless radio
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    rear views of the printer 19 20 21 24 25 19 Printhead assembly 20 Cartridge access area 21 Model number location 22 Rear USB port 23 Ethernet port 24 Power connection (Use only with the power adapter supplied by HP.) 25 Two-sided printing accessory Get to know the HP Photosmart Printer parts 7
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    panel features Figure 2-1 Control panel features Get to know the HP Photosmart 1 Home: Returns to the Homescreen (the default screen when to the current screen. 9 Photo: Opens the Photo Menu. 10 Ink Supplies: Opens the Estimated Ink Levels screen. 11 Setup: Opens the Setup menu where you can
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    3 How do I? This section contains links to commonly performed tasks, such as printing photos, scanning, and making copies. • "Print photos from a memory card or USB • "Scan to a computer" on page 41 storage device" on page 24 • "Scan to a memory card or USB storage • "Print a creative project"
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    Chapter 3 How do I? 10 How do I?
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    you can manually set the use this paper with any inkjet printer. It is available in semi-gloss HP Photosmart. Original HP inks and HP HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted, choose your country/region, follow the prompts to select your product, and then click one
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    quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. It is available in semi-gloss finish in several sizes, including A4, 8.5 x 11 inch , brochures, mailers, and calendars. HP Premium Presentation Paper or HP Professional Paper These papers are heavy
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    HP Premium Inkjet Transparency Film HP Premium your HP Photosmart. Original HP inks and HP hp.com/buy/supplies. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page. NOTE: At this time, some portions of the HP
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    Paper basics Chapter 4 Load media 1. Do one of the following: Load 10 x 15 cm (4 x 6 inch) paper a. Raise photo tray lid. ❑ Raise photo tray lid and slide paper-width guide outwards. b. Load paper. ❑ Insert stack of photo paper into photo tray with short edge forward and print side down. 14 Paper
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    Paper basics ❑ Slide stack of paper forward until it stops. NOTE: If the photo paper you are using has perforated tabs, load photo paper so that tabs are closest to you. ❑ Slide paper-width guide inward until it stops at edge of paper. c. Lower photo tray lid. Load media 15
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    Paper basics Chapter 4 Load A4 or 8.5 x 11 inch paper a. Raise output tray. ❑ Raise and hold output tray in open position. ❑ Slide paper-width guide outwards. ❑ Remove all paper from the main input tray. b. Load paper. ❑ Insert stack of paper into main input tray with short edge forward and print
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    Paper basics ❑ Slide stack of paper forward until it stops. ❑ Slide paper-width guide inward until it stops at edge of paper. c. Lower output tray. ❑ Lower output tray and pull tray extender towards you, as far as it will
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    Chapter 4 Load envelopes a. Raise output tray. ❑ Raise and hold output tray in open position. ❑ Slide paper-width guide outwards. ❑ Remove all paper from the main input tray. b. Load envelopes. ❑ Insert one or more envelopes into far-right side of main input tray, with envelope flaps on left and
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    forward until it stops. ❑ Slide paper-width guide inward against stack of envelopes until it stops. Paper basics c. Lower output tray. 2. View the animation for this topic. Related topics "Information on paper" on page 19 Information on paper The HP Photosmart is designed to work well with most
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    Chapter 4 • Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. • For best results, do not allow printed photos to stack up in the output tray. • Store printed photos under glass or in a storage book to
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    print settings are automatically handled by the software application. You need to change the settings manually only when you change print quality, dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. NOTE: When
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    easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab. guide inward until it stops at the edge of the paper. 3. On the File menu in your software application, click Print. 4. Make sure the product is the selected printer
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    paper size and paper type are not compatible, the product software displays an alert and allows you to select a different , you can use the Maximum dpi setting with supported types of photo paper. If Maximum dpi is not the following options: • Off: applies no HP Real Life Technologies to the image. •
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    Chapter 5 Print photos from a memory card or USB storage device 1. Do one of the following: Print single photo on small-size paper a. Load paper. ❑ Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray. b. Insert
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    ❑ Touch photo to select it. ❑ Touch up arrow to increase number of copies. d. Print photo. ❑ Touch Print to preview print job. ❑ Touch Print. Print single photo on full-size paper a. Load paper. ❑ Load full-size paper in the main input tray. b. Insert memory device. Print 1 Memory Stick, Memory
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    Chapter 5 ❑ Touch left or right arrow to scroll through photos. ❑ Touch photo you want to print. ❑ Touch photo to select it. ❑ Touch up arrow to increase number of copies. d. Change page layout. ❑ Touch Print to preview print job. ❑ Touch Options to change print settings. ❑ Touch Layout. ❑ Touch
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    Print multiple photos on full-size paper a. Load paper. ❑ Load full-size paper in the main input tray. b. Insert memory device. Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter
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    " on page 38 • "Stop the current job" on page 145 Print photos using Snapfish 1. Do one of the following: Print single photo on small-size paper a. Set up Internet connection. ❑ Make sure that the HP Photosmart is connected to a network that has Internet access. b. Load paper. ❑ Load up to 13 x 18
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    . ❑ Touch Print to preview print job. ❑ Touch Print. Print single photo on full-size paper a. Set up Internet connection. ❑ Make sure that the HP Photosmart is connected to a network that has Internet access. b. Load paper. ❑ Load full-size paper in the main input tray. Print c. Log in to Snapfish
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    Chapter 5 Print multiple photos on full-size paper a. Set up Internet connection. ❑ Make sure that the HP Photosmart is connected to a network that has Internet access. b. Load paper. ❑ Load full-size paper in the main input tray. Print c. Log in to Snapfish. ❑ Touch
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    Print a creative project 1. Do one of the following: Print album pages a. Load paper. ❑ Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray or full-size photo paper
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    Chapter 5 ❑ Touch Yes for cover page. ❑ Touch up arrow to increase number of album pages. e. Print photo. ❑ Touch Done to preview print job. ❑ Touch Print. Print panoramic photos a. Load paper. ❑ Load 10 x 30 cm (4 x 12 inch) panorama paper in the main input tray. b. Insert memory device. Print
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    ❑ Touch Panorama Prints. ❑ Select source. d. Select photo. ❑ Touch left or right arrow to scroll through photos. ❑ Touch photo to select it. ❑ Touch up arrow to increase number of copies. e. Print photo. ❑ Touch Done to preview print job. ❑ Touch Print. Print wallet photos a. Load paper. ❑ Load up
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    Chapter 5 d. Select photo. ❑ Touch left or right arrow to scroll through photos. ❑ Touch photo to select it. ❑ Touch up arrow to increase number of copies. e. Print photo. ❑ Touch Done to preview print job. ❑ Touch Print. Print passport photos a. Load paper. ❑ Load up to 13 x 18 cm (5 x 7 inch)
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    dialog box appears. 3. Make sure the product is the selected printer. 4. If your Web browser supports it, select the items on the Web page that you want to Landscape. Print forms and templates (Quick Forms) The HP Photosmart contains built-in templates that enable you to print common forms
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    the maximum dpi setting, the printer software displays the optimized dots per inch (dpi) that the HP Photosmart printer will print. Printing in maximum dpi is supported on the following paper-types only: • HP Premium Plus Photo Paper • HP Premium Photo Paper • HP Advanced Photo Paper • Photo Hagaki
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    documents, including letters and transparencies. • Two-sided (Duplex) Printing: Print two-sided pages with the HP Photosmart. To create a printing shortcut 1. On the File menu in your software application, click Print. 2. Make sure the product is the selected printer. Use printing shortcuts 37
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    they are already set when you open the Print dialog box from within your software application. To change the default print settings 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Settings. 2. Make changes to the print settings, and click OK. Edit photos
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    Print ❑ Touch left or right arrow to scroll through photos. ❑ Touch photo to select it. b. Edit photo. ❑ Touch Edit. ❑ Touch Rotate. ❑ Touch Done. Crop photo a. Select photo. ❑ Touch View & Print. ❑ Select photo source. ❑ Touch left or right arrow to scroll through photos. ❑ Touch photo to select
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    Chapter 5 Adjust brightness a. Select photo. ❑ Touch View & Print. ❑ Select photo source. ❑ Touch left or right arrow to scroll through photos. ❑ Touch photo to select it. b. Edit photo. ❑ Touch Edit. ❑ Touch down arrow to scroll to Brightness. ❑ Touch Brightness. ❑ Set brightness. ❑ Touch Done.
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    6 Scan • "Scan to a computer" on page 41 • "Scan to a memory card or USB storage device" on page 42 • "Scan and reprint photos" on page 53 Scan to a computer To scan to a computer 1. Load original. a. Lift lid on product. b. Load original print side down on right front corner of glass. Scan c.
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    that is currently inserted. This enables you to use the photo print options to print borderless prints and album pages from the scanned image. 1. Do one of the following: Save a scan to memory card a. Load original. ❑ Lift lid on product. Scan 42 Scan
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    ❑ Load original print side down on right front corner of glass. ❑ Close lid. b. Insert memory device. Scan 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick
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    Chapter 6 Save a scan to USB drive a. Load original. ❑ Lift lid on product. ❑ Load original print side down on right front corner of glass. Scan 44 Scan
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    ❑ Close lid. b. Insert memory device. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure
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    Chapter 6 Scan 46 Scan
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    7 Copy • "Copy text or mixed documents" on page 47 • "Copy photos (reprint)" on page 53 Copy text or mixed documents 1. Do one of the following: 1-sided copy a. Load paper. ❑ Load full-size paper in the main input tray. b. Load original. ❑ Lift lid on product. Copy Copy 47
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    Chapter 7 ❑ Load original print side down on right front corner of glass. ❑ Close lid. c. Select Copy. ❑ Touch Copy on Home screen. The Copy menu appears. ❑ Touch up arrow to increase number of copies. d. Start copy. ❑ Touch Black Copy or Color Copy. Copy 48 Copy
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    2-sided copy a. Load paper. ❑ Load full-size paper in the main input tray. b. Load original. ❑ Lift lid on product. ❑ Load original print side down on right front corner of glass. ❑ Close lid. Copy text or mixed documents 49 Copy
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    Chapter 7 c. Select Copy. ❑ Touch Copy on Home screen. The Copy menu appears. ❑ Touch Settings. The Copy Settings menu appears. ❑ Scroll down to select 2-Sided Copy. ❑ Touch On. The Copy menu appears. ❑ Touch up arrow to increase number of copies. d. Start copy. ❑ Touch Black Copy or Color Copy. ❑
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    paper or letterhead HP Bright White Paper HP Premium Plus Photo Paper, Glossy HP Premium Plus Photo Paper, Matte HP Premium Plus 10 x 15 cm (4 x 6 inch) Photo Paper HP Photo Paper HP Everyday Photo Paper HP Everyday Photo Paper, Semi Gloss HP Premium Paper Other inkjet paper HP Professional Brochure
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    2. Touch Settings. 3. Touch Lighter/Darker. 4. Set the contrast as desired, and then touch Done. Preview a copy before printing After changing settings on the HP Photosmart for making a copy, you can preview an image of the expected output on the display before starting the copy. NOTE: To ensure an
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    8 Reprint photos To reprint an original photo 1. Load original. a. Lift lid on product. Reprint photos b. Load original print side down on right front corner of glass. c. Close lid. 2. Load paper. ▲ Load up to 13 x 18 cm (5 x 7 inch) paper in the photo tray or full-size photo paper in the main
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    Chapter 8 f. Touch Print to preview print job. g. Touch Print. 4. View the animation for this topic. Related topics "Stop the current job" on page 145 Reprint photos 54 Reprint photos
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    9 Save photos • Save photos to your computer • Back up photos to a USB storage device • Save photos to Snapfish • Share photos using Snapfish Save photos to your computer To save photos 1. Insert memory device. Save photos 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic
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    Chapter 9 Back up photos to a USB storage device To back up photos 1. Insert memory device. a. Insert a memory card into appropriate slot on product. Save photos 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory
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    Save photos to Snapfish To save photos to Snapfish 1. Set up Internet connection. ▲ Make sure that the HP Photosmart is connected to a network that has Internet access. 2. Insert memory device. ▲ Insert a memory card into appropriate slot on product. Save photos 1 Memory Stick, Memory Stick
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    Chapter 9 Share photos using Snapfish To share photos with Snapfish 1. Set up Internet connection. ▲ Make sure that the HP Photosmart is connected to a network that has Internet access. 2. Insert memory device. ▲ Insert a memory card into appropriate slot on product. Save photos 1 Memory Stick,
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    Related topics "Stop the current job" on page 145 Save photos Share photos using Snapfish 59
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    Chapter 9 Save photos 60 Save photos
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    each one, and each has a different connector. An Ethernet cable connector (also called an RJ-45 connector) is wider and thicker and always has 8 contacts on the end. A phone connector has between 2 and 6 contacts. ❑ A desktop computer or laptop on the same network. NOTE: The HP Photosmart supports
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    port on your Ethernet router or switch. 2. Install software. 3. View the animation for this topic. Related topics "Install the software for a network connection" on page 68 WiFi Protected Setup (WPS) To connect the HP Photosmart to a wireless network using WiFi Protected Setup (WPS), you will
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    HP Photosmart using WiFi Protected Setup (WPS) 1. Do one of the following: Use Push Button (PBC) method a. Select setup method. ❑ On Home screen, touch right arrow to view more options. ❑ Touch Setup. ❑ Touch Network. ❑ Touch WiFi Protected Setup. ❑ Touch Push Button. b. Set up wireless connection
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    the networking device. ❑ Touch OK. c. Install software. 2. View the animation for this topic. Related topics "Install the software for a network connection" on page 68 Wireless with a router (infrastructure network) To connect the HP Photosmart to an integrated wireless WLAN 802.11 network, you will
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    are two methods you may use to connect the HP Photosmart to your computer using an ad hoc wireless network connection. Once connected, you can install the HP Photosmart software. ▲ Turn on the wireless radio for the HP Photosmart and the wireless radio on your computer. On your computer, connect to
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    Chapter 10 To connect the HP Photosmart to a Windows computer with an ad hoc connection, the computer must have a wireless network adapter and an ad hoc profile. Create a network profile for a Windows Vista or Windows XP computer using the directions below. NOTE: If you have
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    must enter the exact uppercase (capital) and lowercase (small) letters. Otherwise, the wireless connection will fail. c. When you have finished entering the new SSID, touch Done try running the Wireless Setup Wizard again to automatically discover the network. Add the HP Photosmart to a network 67
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    . Otherwise, the wireless connection will fail. HP Photosmart to a network. If the HP Photosmart has not been connected to a network, follow the onscreen instructions during the software installation to connect the product to the network. NOTE: If your computer is configured to connect to a series
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    the CD-ROM drive on your computer and follow the onscreen instructions. NOTE: If the HP Photosmart is not connected to a network, run the Wireless Setup Wizard from the Network menu on the HP Photosmart. If during software installation, the software cannot find the product on the network or you were
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    HP Photosmart from Bluetooth devices using a Bluetooth connection, see: • "Connect the HP Photosmart to a computer using a Bluetooth® wireless connection" on page 70 • "Connect the HP Photosmart to other Bluetooth devices using a Bluetooth® wireless connection" on page 72 Connect the HP Photosmart
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    the printer driver is available for the Bluetooth® connection. Therefore, if you have already installed the software, you do not need to reinstall it. If you want both a USB and a Bluetooth® connection to the HP Photosmart, install the USB connection first. For more information, see the Setup Guide
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    the printer driver is available for the Bluetooth® connection. Therefore, if you have already installed the software, you do not need to reinstall it. If you want both a USB and a Bluetooth® connection to the HP Photosmart, install the USB connection first. For more information, see the Setup Guide
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    and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage. Maintain the HP Photosmart Maintain the HP Photosmart 73
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    . 2. Touch Ink Supplies. The HP Photosmart displays a gauge that shows the estimated ink levels of all cartridges installed. To check the ink levels from the HP Photosmart Software ▲ In the HP Solution Center, click the Estimated Ink Levels icon. NOTE: You can also open the Printer Toolbox from the
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    to move to center of the product. b. Press tab on cartridge, then remove it from slot. 3. Insert new cartridge. a. Remove cartridge from packaging. Maintain the HP Photosmart Replace the cartridges 75
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    . ▲ Load letter, A4, or legal unused plain white paper into the main input tray. 5. Align cartridges. 6. View the animation for this topic. 76 Maintain the HP Photosmart Maintain the HP Photosmart
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    . During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached using the wrong software settings or printing a poor quality source file, or there might be a problem with the printing system in the HP Photosmart. If you are
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    ink levels from the control panel or HP Photosmart Software. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink of the color bars are irregularly streaked, lighter on one side, or contain one or more streaks of a different color, refer to
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    does not solve this print quality issue, contact HP support for service. 3. Look at the large text above the alignment pattern. The type should be sharp and clear. Figure 11-4 Sample text area - expected result • If the type is jagged, align the printer, and then print this diagnostic page again
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    , and then print this diagnostic page again. Figure 11-9 Alignment pattern - jagged lines Maintain the HP Photosmart NOTE: If aligning the printer does not solve this print quality issue, contact HP support for service. If you do not see any defects on the print quality report, then the printing
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    a problem 12 Solve a problem This section contains the following topics: • HP support • Setup troubleshooting • Print troubleshooting • Memory card troubleshooting • Scan troubleshooting • Copy troubleshooting • Errors HP support • HP support by phone • Additional warranty options HP support by
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    12 Placing a call Call HP support while you are in front of the computer and the product. Be prepared to provide the following information: • Product name (HP Photosmart Premium C309 series) • Model number (located near the cartridge access area) [[[[[ Solve a problem • Serial number (located on
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    one minute, then restart it. 5. Reinstall the HP Photosmart software. CAUTION: Do not connect the USB cable to the computer until prompted by the software installation slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service Setup troubleshooting 83
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    the power cord into a power outlet, surge protector, or power strip. Solve a problem 1 Power connection 2 Power cord and adapter 3 Power outlet • If you are see if the appliance has power. If not, then there might be a problem with the power outlet. • If you plugged the product into a switched
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    solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly. After setting up
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    to the computer through a wired, wireless, or Bluetooth connection, make sure that the respective connections are active and the product is turned on. For more information on setting up the product and connecting it to your computer, see the setup instructions guide that came with the product
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    On the Home Screen, touch the right arrow to view more options. 2. Touch Setup. Solve a problem 3. Touch Preferences. 4. Touch Set Country/Region. 5. Touch the down arrow to scroll through the countries have selected the incorrect language when setting up the product. Setup troubleshooting 87
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    HP, Photosmart Premium C309 series, and then clicking Product Registration. Cause: The registration screen did not launch automatically. Uninstall and reinstall the software If your installation HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions.
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    When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. Solve a problem Print troubleshooting Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does
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    Solve a problem Chapter 12 NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/
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    does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Align the printer • Clean the printhead Align the printer Solution: Aligning the printer can help ensure excellent print quality. To align the printer from the HP Photosmart Software 1. Load letter, A4
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    poor. If print quality still seems poor after you complete both stages of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the
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    still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly. Memory card troubleshooting Use this
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    light will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem. Cause: You had inserted more than one memory card. If this did not solve the issue, try the next solution. Solution 3: Reformat the memory card in your digital
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    start the Setup program. 2. When prompted, click Install More Software to install the product software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. Cause: The product software was not installed. If this did not solve the issue
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    the camera supports PictBridge, make sure the camera is set to PictBridge mode. See the user guide that came with the camera for instructions on how photos on the camera for printing. Scan troubleshooting Use this section to solve these scan problems: • Scanned image is incorrectly cropped • Scanned
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    software and crop the scanned image manually, or not at all. Cause: The software one of the scan document settings in the software . In the software, select the correct problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Adjust the brightness in the software
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    . Solve a problem Solution 3: Select the correct OCR language Solution: Select the correct OCR language in the software. NOTE: If you are using HP Photosmart Premier, the Optical Character Recognition (OCR) software might not be installed on your computer. To install the OCR software, you must
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    Firmware revision mismatch • Memory is full • Photo tray problem • Photo tray cannot engage • Photo tray cannot disengage • Missing HP Photosmart Software Firmware revision mismatch Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then
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    If the first solution does not solve the problem, continue trying the remaining solutions until the issue sure the photo paper is not curled • Solution 6: Load one sheet of paper at a time Solution 1: Load more paper higher than the top of the paper-width guide. Cause: There was not enough paper in
  • HP CD055A | User Guide - Page 103
    issue, try the next solution. Solution 6: Load one sheet of paper at a time Solution: Try loading just one sheet of photo paper in the photo tray at not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Install the HP Photosmart Software • Solution
  • HP CD055A | User Guide - Page 104
    Install More Software to install the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. Cause: The HP Photosmart Software was not installed computer through a wired, wireless, or Bluetooth 102 Solve a problem
  • HP CD055A | User Guide - Page 105
    problem connection, make sure that the respective connections are active and the product is turned on. For more information on setting up the product and connecting it to your computer, see the Start Here guide Invalid file name • Supported file types for the : The product software could not open
  • HP CD055A | User Guide - Page 106
    likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Cause: The file name you entered was invalid. Supported file types for the product The product software only recognizes JPG and TIF images. File corrupted
  • HP CD055A | User Guide - Page 107
    order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Remove all but one memory card • Solution 2: Remove the memory card and reinsert it correctly • Solution 3: Push the memory
  • HP CD055A | User Guide - Page 108
    resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Close some applications or restart your computer • Solution 2: Empty the Recycle
  • HP CD055A | User Guide - Page 109
    order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Remove all but one memory card • Solution 2: Remove the memory card and reinsert it correctly • Solution 3: Push the memory
  • HP CD055A | User Guide - Page 110
    Solve a problem Chapter 12 Card is inserted incorrectly Solution: Turn the memory card so that the label faces up had not fully inserted the memory card. Paper messages The following is a list of paper-related error messages: • Ink is drying • Paper upside down • Paper orientation error 108 Solve
  • HP CD055A | User Guide - Page 111
    messages: • Cartridges in wrong slot • General printer error • Incompatible ink cartridges • Incompatible printhead • Ink alert • Ink cartridge problem • Ink service capacity warning • Ink system failure • Check ink cartridges • Install printhead and then cartridges • Non-HP cartridge Errors 109
  • HP CD055A | User Guide - Page 112
    Chapter 12 • Original HP ink depleted • Previously used genuine HP cartridge • Printhead appears to be missing or damaged • Printhead problem • Problem with printer preparation • Ink cartridge is missing, incorrectly installed, or not intended for your product Cartridges in wrong slot Solution
  • HP CD055A | User Guide - Page 113
    try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The ink cartridges were not intended for use in this
  • HP CD055A | User Guide - Page 114
    the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Install the ink cartridges correctly • Solution 2: Close the print carriage latch • Solution 3: Clean the electrical contacts • Solution 4: Replace the ink cartridge • Solution 5: Contact HP support 112
  • HP CD055A | User Guide - Page 115
    Solve a problem Solution 1: Install the ink cartridges correctly Solution: Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this error. To make sure the ink cartridges are properly installed 1. Make sure the product is turned on. 2. Open the ink
  • HP CD055A | User Guide - Page 116
    Solve a problem Chapter 12 6. If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the
  • HP CD055A | User Guide - Page 117
    the printhead is securely closed. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. Cause: The print carriage latch was not closed properly. If this did not solve
  • HP CD055A | User Guide - Page 118
    Solve a problem Chapter 12 Solution 3: Clean the electrical contacts Solution: Clean the cartridge electrical contacts. To product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Locate the ink cartridge that is indicated in the error message, and then press the tab on the
  • HP CD055A | User Guide - Page 119
    Solve a problem 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink cartridge. 1 Ink window 2 Electrical contacts 5.
  • HP CD055A | User Guide - Page 120
    solution. Solution 5: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The product had a problem. Ink service capacity warning Solution
  • HP CD055A | User Guide - Page 121
    problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Install all five ink cartridges • Solution 2: Make sure the ink cartridges are installed correctly • Solution 3: Contact HP support Solution 1: Install all five ink cartridges Solution: Install all five ink
  • HP CD055A | User Guide - Page 122
    Solve a problem Chapter 12 Solution 2: Make sure the ink cartridges are installed correctly Solution: Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this error. To make sure the ink cartridges are properly installed 1. Make sure the product is
  • HP CD055A | User Guide - Page 123
    Solve a problem 6. If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has
  • HP CD055A | User Guide - Page 124
    . Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the ink cartridges. Install printhead and then
  • HP CD055A | User Guide - Page 125
    Solve a problem Solution 1: Install the printhead and then cartridges Solution: Check to make sure the printhead and the cartridges are installed. To reinstall the printhead 1. Make sure that the product is turned on. 2. Open the ink cartridge door. 3. Remove every ink cartridge by pushing the tab
  • HP CD055A | User Guide - Page 126
    lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 124 Solve
  • HP CD055A | User Guide - Page 127
    2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem installing the printhead or ink cartridges. Non-HP cartridge
  • HP CD055A | User Guide - Page 128
    is ready to install. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs
  • HP CD055A | User Guide - Page 129
    print quality problems persist after cleaning and aligning, contact HP support. Follow the prompts on the display or computer screen to continue. NOTE: HP recommends that you do not leave the ink cartridge outside of the printer for an extended period of time. If a used cartridge is installed, check
  • HP CD055A | User Guide - Page 130
    Solve a problem Chapter 12 Solution 1: Reinstall the printhead and cartridges Solution: Check to make sure the printhead and the cartridges are installed. To reinstall the printhead 1. Make sure that the product is turned on. 2. Open the ink cartridge door. 3. Remove all of the ink cartridges and
  • HP CD055A | User Guide - Page 131
    Solve a problem 5. Remove the printhead by lifting it straight up. 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. 1
  • HP CD055A | User Guide - Page 132
    Solve a problem Chapter 12 To clean the printhead a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area from the bottom to the top. Do not go past the edge between the nozzles and the electrical contacts. Clean until no new ink shows on the cloth. b. Use a fresh, lightly
  • HP CD055A | User Guide - Page 133
    Use as many fresh, clean cloths as necessary. Clean until no ink shows on the cloth. c. Wipe the area dry with a dry ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink
  • HP CD055A | User Guide - Page 134
    . 11. Close the ink cartridge door. Solve a problem Cause: The printhead or ink cartridges were not installed correctly. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose
  • HP CD055A | User Guide - Page 135
    Solve a problem Reinstall the printhead. To reinstall the printhead 1. Make sure that the product is turned on. 2. Open the ink cartridge door. 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage
  • HP CD055A | User Guide - Page 136
    Chapter 12 5. Remove the printhead by lifting it straight up. Solve a problem 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical
  • HP CD055A | User Guide - Page 137
    Solve a problem To clean the printhead a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area from the bottom to the top. Do not go past the edge between the nozzles and the electrical contacts. Clean until no new ink shows on the cloth. b. Use a fresh, lightly dampened,
  • HP CD055A | User Guide - Page 138
    Use as many fresh, clean cloths as necessary. Clean until no ink shows on the cloth. c. Wipe the area dry with a dry ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink
  • HP CD055A | User Guide - Page 139
    2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Problem with printer preparation Solution
  • HP CD055A | User Guide - Page 140
    after you complete both stages of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. Cause: The product was turned off improperly. Ink cartridge is missing, incorrectly installed, or not intended for your product Try the following
  • HP CD055A | User Guide - Page 141
    Solve a problem Solution 2: Check if all ink cartridges are properly installed Solution: Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this error. To make sure the ink cartridges are properly installed 1. Make sure the product is turned on. 2.
  • HP CD055A | User Guide - Page 142
    Solve a problem Chapter 12 6. If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the
  • HP CD055A | User Guide - Page 143
    Solve a problem 11. Reinstall the ink cartridge. It should now snap down into place. 12. Close the ink cartridge access door, and "Replace the cartridges" on page 75 Cause: One or more of the ink cartridges were not installed. If this did not solve the issue, try the next solution. Solution 3:
  • HP CD055A | User Guide - Page 144
    Solve a problem Chapter 12 3. Locate the ink cartridge that is indicated in the error message, and then press the tab on the ink cartridge to release it from the slot. 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The
  • HP CD055A | User Guide - Page 145
    Solve a problem 8. Reinstall the ink cartridge. 9. Close the ink cartridge door, and HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The ink
  • HP CD055A | User Guide - Page 146
    Solve a problem Chapter 12 144 Solve a problem
  • HP CD055A | User Guide - Page 147
    Stop the current job 13 Stop the current job To stop a current job from the product ▲ Touch Cancel on the control panel. If the current job does not stop, touch Cancel again. It can take a few moments for the current job to be cancelled. Stop the current job 145
  • HP CD055A | User Guide - Page 148
    Stop the current job Chapter 13 146 Stop the current job
  • HP CD055A | User Guide - Page 149
    HP Photosmart. This section contains the following topics: • Notice • Cartridge chip information • Specifications • Environmental product stewardship program • Regulatory notices • Regulatory wireless : the date when the cartridge was first installed, the date when the cartridge was last used
  • HP CD055A | User Guide - Page 150
    the product's usage information. Specifications Technical specifications for the HP Photosmart are provided in this section. For complete product specifications, see the Product Data Sheet at www.hp.com/support. System requirements Software and system requirements are located in the Readme file
  • HP CD055A | User Guide - Page 151
    of paper and the amount of ink you are using. HP recommends emptying the output tray frequently. For a complete list of supported media sizes, see the printer driver. Two-sided printing accessory software automatically converts scanned text to editable text (if installed) • Twain-compliant software
  • HP CD055A | User Guide - Page 152
    -50% (depends on model) Print resolution To find out about the printer resolution, see the printer software. For more information, see "View the print resolution" on page 37. Ink cartridge yield Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields. Environmental
  • HP CD055A | User Guide - Page 153
    /regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Set the Energy Save Mode When you turn off the HP Photosmart, it goes into Energy Save mode by default
  • HP CD055A | User Guide - Page 154
    . To determine the ENERGY STAR® qualification status for this product see the Product Data Sheet or Specifications Sheet. Qualified products are also listed at www.hp.com/go/energystar. 152 Technical information Technical information
  • HP CD055A | User Guide - Page 155
    recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des é information report for this product can be found at: www.hp.com/go/reach. Environmental product stewardship program 153 Technical information
  • HP CD055A | User Guide - Page 156
    Chapter 14 Toxic and hazardous substance table Battery disposal in the Netherlands Dit HP Product bevat een lithium-manganese-dioxide batterij. Deze bevindt zich op de hoofdprintplaat. Wanneer deze batterij leeg is, moet deze volgens de geldende regels worden
  • HP CD055A | User Guide - Page 157
    real time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Directive sur les batteries de l'Union Européenne Ce produit contient une batterie qui permet de maintenir l'int
  • HP CD055A | User Guide - Page 158
    power cord • Notice to users in Korea • Notice to users in Germany • Noise emission statement for Germany • HP Photosmart Premium C309 series declaration of conformity Regulatory model identification number For regulatory identification purposes, your product is assigned a Regulatory Model Number
  • HP CD055A | User Guide - Page 159
    installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment. This device
  • HP CD055A | User Guide - Page 160
    Chapter 14 Notice to users in Korea Notice to users in Germany Sehanzeige-Arbeitsplätze Das Gerät ist nicht für die Benutzung am Bildschirmarbeitsplatz gemäß BildscharbV vorgesehen. Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T.
  • HP CD055A | User Guide - Page 161
    HP Photosmart Premium C309 series declaration of conformity Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products: • Exposure to radio frequency radiation • Notice to users in Brazil • Notice to users in Canada • European Union
  • HP CD055A | User Guide - Page 162
    is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential Radio Interference Regulations of the Canadian Department of Communications. The internal wireless radio complies with RSS 210 and RSS GEN of Industry Canada
  • HP CD055A | User Guide - Page 163
    Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or product family. This compliance is indicated by the following conformity marking placed on the product. The wireless telecommunications functionality of this product may be used in the following EU and
  • HP CD055A | User Guide - Page 164
    Chapter 14 Notice to users in Taiwan 162 Technical information Technical information
  • HP CD055A | User Guide - Page 165
    panel 8 C CAT-5 Ethernet cable 61 connection problems HP All-in-One will not turn on 83 control panel buttons 8 features 8 copy fit to page fails 98 specifications 150 troubleshooting 98 crop fails 106 customer support warranty 82 D damaged, ink cartridge 112 diagnostic page 77 display change
  • HP CD055A | User Guide - Page 166
    82 WEP key, setup 66 wireless router 61 S scan crop incorrect 97 scan specifications 149 text appears as dotted lines 97 text format incorrect 97 text incorrect 97 troubleshooting 96 security network, WEP key 66, 68 troubleshoot 66 software installation reinstall 88 uninstall 88 system requirements
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HP Photosmart Premium C309 series