HP CQ58-300 Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi
HP CQ58-300 Manual
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- HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 1
Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Ue the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 4
iv Safety warning notice - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 5
Keys ...10 Lights ...11 TouchPad ...12 Front ...12 Left side ...13 Right side ...15 Bottom ...16 3 Illustrated parts catalog 17 Service tag ...18 Computer major components 19 Display assembly subcomponents 24 Mass storage devices ...26 Miscellaneous parts ...27 Sequential part number listing 28 - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 6
Packaging and transporting guidelines 36 Component replacement procedures 38 Service tag ...38 Computer feet ...39 Battery ...40 Memory module ...41 WLAN module ...42 Keyboard ...45 Optical drive ...49 Hard drive ...51 RTC battery ...54 Top - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 7
display specifications 96 Hard drive specifications ...97 7 Backup and recovery ...98 Windows 8 ...99 Creating recovery media and backups 99 Creating HP Recovery media 100 Restore and recovery 101 Using Windows Refresh for quick and easy recovery 102 Remove everything and reinstall Windows 103 - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 8
viii - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 9
1 Product description Category Product Name Processors Description Compaq Presario CQ58 HP 2000 Notebook PC ● Intel® Dual Core® i5-3230M 2.60-GHz processor (SC turbo up Dual Core i3-2328M 2.20-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) Compaq Presario CQ58 √ √ HP 2000 Notebook PC √ √ 1 - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 10
models equipped an Intel Core i5 or i3 processor) ● Intel HM70 Express chipset (only on computer models equipped an Intel Pentium or Intel Celeron processor) Compaq Presario CQ58 √ HP 2000 Notebook PC √ √ √ 2 Chapter 1 Product description - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 11
Core i3-3110M processor ● Intel HD Graphics 3000 (GT2) on computer models equipped with supported on computer models equipped with Windows 7, 32-bit operating system) ● 2048-MB (2048×1; not supported on computer models equipped with Windows 7, 32-bit operating system) Compaq Presario CQ58 √ √ √ HP - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 12
bracket) Customer-accessible Serial ATA Supports the following hard drives: ● 750-GB, 5400-rpm, 9.5-mm (not supported on computer models equipped with WLAN antennas built into display assembly, varying by computer model Compaq Presario CQ58 √ HP 2000 Notebook PC √ √ √ √ √ √ √ √ - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 13
) ● VGA (Dsub 15 pin) supporting: 2048×1536 external resolution @ 75 Hz, hot plug and unplug and autodetection for correct output to wide-aspect vs. standard aspect video Full-size (15.6-in.), textured, pocket keyboard, no numeric keypad Compaq Presario CQ58 √ √ √ √ HP 2000 Notebook PC √ √ √ √ 5 - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 14
Serviceability Description Gesture support: MultiTouch gestures enabled, twofinger scrolling, and pinch-zoom as default Taps enabled by default 65W RC, V, EM, 3-wire HP Smart AC adapter with localized cable plug support module Compaq Presario CQ58 √ √ √ HP 2000 Notebook PC √ √ √ - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 15
2 External component identification Finding your hardware and software information ▲ Select Start > Computer. A list displays all the devices installed in your computer, including hard drive, optical drives, solid-state drives (SSD), or a secondary hard drive. To find out what software is included - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 16
notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support. 8 Chapter 2 External component identification - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 17
Button Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 18
Keys Item (1) (2) (3) (4) (5) Component esc key fn key Windows logo key Action keys Windows applications key Description Displays system information when pressed in combination with the fn key. Used in conjunction with hotkeys. Displays the Windows Start menu. Execute frequently used system - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 19
Lights Item (1) (2) Component Caps lock light Power light (3) Wireless light Description On: Caps lock is on, which switches the keys to all capital letters. ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 20
TouchPad Item (1) (2) (3) (4) (5) Front Component TouchPad on/off button TouchPad light TouchPad zone Left TouchPad button Right TouchPad button Component Speakers Description Turns the TouchPad on or off. ● On: The TouchPad is off. ● Off: The TouchPad is on. Moves the on-screen pointer and - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 21
Left side Item (1) (2) (3) (4) (5) (6) (7) Component External monitor port Vents (2) RJ-45 (network) jack HDMI port USB port Audio-in (microphone) jack Audio-out (headphone) jack Description Connects an external VGA monitor or projector. Enable airflow to cool internal components. NOTE: The - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 22
Item (8) Component Digital Media slot (9) (10) Hard drive light Power light Description Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● MultiMediaCard ( - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 23
disc tray. Connects an optional USB device. CAUTION: While there are multiple USB ports on the same side, only one USB port will able to support a high power device at a time. ● White: The AC adapter is connected and the battery is charged. ● Amber: The AC adapter is connected and the battery - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 24
your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact customer support through Help and Support. The hard drive compartment cover provides access to the hard drive bay and the RTC battery. - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 25
3 Illustrated parts catalog 17 - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 26
components. The part number helps a service technician to determine what components and parts are needed. This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. 18 Chapter - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 27
Computer major components Item (1) Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 24. Computer major components 19 - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 28
(includes the TouchPad board): In black licorice finish for use on Compaq Presario CQ58 computer models In black licorice finish for use on HP 2000 Notebook PC computer models In winter blue finish for use on HP 2000 Notebook PC computer models Power button board (includes cable) TouchPad button - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 29
Item (7) (8) (9) (10) Component Spare part number Optical drive connector cable (includes bracket) 686257-001 USB board (includes cable) 686269-001 System board (includes replacement thermal material): Equipped with the Intel HM75 Express chipset, an Intel Dual Core i5 or i3 processor, and - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 30
Item (11) (12) (13) (14) (15) (16) (17) (18) (19) Component Spare part number Intel Pentium B960 TJ85 2.20-GHz processor (1333-MHz FSB, 2.0-MB L3 cache, dual 664662-001 core, 35 W) Intel Pentium B950 TJ85 2.10-GHz processor (1333-MHz FSB, 2.0-MB L3 cache, dual 653338-001 core, 35 W) Intel - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 31
Item (20) (21) Component Spare part number Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Ralink RT5390F 802.11b/g/n 1×1 WLAN module 670691-001 Ralink RT5390R 802.11bg/n 1×1 WiFi Adapter 691415-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 32
Display assembly subcomponents Item (1) (2) Component Display bezel: For use on Compaq Presario CQ58 computer models For use on HP 2000 Notebook PC computer models Webcam/microphone module (includes double-sided adhesive): HD webcam/microphone module Non-HD webcam/microphone module 24 Chapter 3 - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 33
hinge covers) 686260-001 Display hinges (includes vertical support brackets) 686262-001 Display panel cable (includes webcam/microphone black licorice finish for use on Compaq Presario CQ58 computer models 686251-001 In black licorice finish for use on HP 2000 Notebook PC computer models - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 34
Mass storage devices Item (1) (2a) (2b) (3) Component Spare part number Hard drive (does not include hard drive bracket, hard drive connector cable, or screws): 750-GB, 5400-rpm, 9.5-mm 634250-001 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 5400-rpm, 9.5-mm 669299-001 320-GB, 5400-rpm, - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 35
Miscellaneous parts Component AC adapter: 65-W HP Smart AC adapter (non-PFC, 3-wire) 65-W HP Smart AC adapter (RC, V, EM, 3-wire) Power cord (3-pin, black, 1.83-m): For use in Australia For use in Denmark For use in Europe For use - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 36
Sequential part number listing Spare part number Description 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use in Europe (3-pin, black, 1.83-m) 490371-031 Power cord for use - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 37
use on HP 2000 Notebook PC computer models 686251-001 Display enclosure in black licorice finish for use on Compaq Presario CQ58 computer models connector cable, and screws) 686262-001 Display hinges (includes vertical support brackets) 686268-001 DVD±RW Double-Layer with SuperMulti Drive ( - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 38
the TouchPad board) 686283-001 Top cover in black licorice finish for use on Compaq Presario CQ58 computer models (includes the TouchPad board) 686284-001 Top cover in winter blue finish for use on HP 2000 Notebook PC computer models (includes the TouchPad board) 686285-001 Non-HD webcam - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 39
Spare part number Description 698694-041 Keyboard for use in Germany (includes keyboard cable) 698694-051 Keyboard for use in France (includes keyboard cable) 698694-061 Keyboard for use in Italy (includes keyboard cable) 698694-071 Keyboard for use in Spain (includes keyboard cable) 698694 - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 40
Spare part number Description 713163-001 Intel Dual Core i3-3130M 2.60-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W; includes replacement thermal material) 713164-001 Intel Pentium 2030M 2.50-GHz processor (1600-MHz FSB, 2.0-MB L3 cache, dual core, 35 W; includes replacement thermal - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 41
● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in pressure only at the points designated in the maintenance instructions. Preliminary replacement requirements 33 - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 42
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 43
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 44
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 45
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 46
, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 40 for battery removal instructions. Item (1) (2) (3) Component Product name Serial number (s/n) Part number/Product number - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 47
Description This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Computer feet The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 48
battery seal voids the computer and battery warranties. The computer has an internal rechargeable battery that can be replaced only by an authorized service provider. Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 49
Memory module Description 4-GB memory module (PC3, 12800, 1600-MHz) 2-GB memory module (PC3, 12800, 1600-MHz) Spare part number 652972-001 641369-001 Before removing the memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 50
country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 51
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 40). 5. Remove the memory module/wireless module compartment cover (see Memory module on page 41). Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 52
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 53
Keyboard NOTE: The keyboard spare part kit includes the keyboard cable. For use in country/region For use in Belgium For use in Bulgaria For use in the Czech Republic and Slovakia For use in Denmark, Finland, and Norway For use in France For use in Germany For use in Greece For use in Hungary For - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 54
Remove the keyboard: 1. Remove the Phillips PM2.5×4.0 screw that secures the keyboard to the computer. 2. Rest and secure the computer on its left side. 3. Partially open the computer. 46 Chapter 4 Removal and replacement procedures - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 55
4. Insert a screw driver or similar thin tool into the keyboard release hole, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 56
7. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. 8. Remove the keyboard (3). Reverse this procedure to install the keyboard. 48 Chapter 4 Removal and replacement procedures - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 57
41). Remove the optical drive: 1. Remove the Phillips PM2.5×4.0 screw (1) that secures the optical drive to the computer. 2. Use a flat-blade screw driver or similar tool to press on the optical drive bracket tab (2) to release the optical drive. 3. Remove the optical drive (3) from the computer - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 58
necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to release the optical drive tray. 5. Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2) to release the optical drive bezel. 6. Release the left side of the optical drive - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 59
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector cable, or screws. Description 750-GB, 5400-rpm, 9.5-mm 640-GB, 5400-rpm, 9.5-mm 500-GB, 5400-rpm, 9.5-mm 320-GB, 5400-rpm, 9.5-mm Hard Drive Hardware Kit (includes hard drive bracket, hard - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 60
3. Remove the hard drive compartment cover (3) by sliding it away from the computer at an angle. The hard drive compartment cover is available in the Cover Kit, spare part number 686272-001. 4. Disconnect the hard drive connector cable (1) from the system board, and then release the cable from the - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 61
7. If it is necessary to disassemble the hard drive, perform the following steps: a. Remove the four Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to the hard drive. b. Remove the hard drive bracket (2) from the hard drive. c. Disconnect the hard drive connector cable (3) from the - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 62
RTC battery Description RTC battery Spare part number 686274-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 63
kit includes the TouchPad board. Description In black licorice finish for use on Compaq Presario CQ58 computer models In black licorice finish for use on HP 2000 Notebook PC computer models In winter blue finish for use on HP 2000 Notebook PC computer models Spare part number 686283-001 686282-001 - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 64
Remove the top cover: 1. Remove the six Phillips PM2.5×6.5 screws (1) and the two Phillips PM2.5×10.0 screws (2) that secure the top cover to the computer. 2. Remove the four Phillips PM2.0×2.5 screws on the rear edge of the battery bay and in the hard drive bay that secure the top cover to the - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 65
4. Turn the computer right side up, with the front toward you. 5. Open the computer. 6. Release the ZIF connector to which the power button board cable is connected, and then disconnect the power button board cable (1) from the system board. 7. Release the ZIF connector to which the TouchPad button - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 66
8. Remove the Phillips PM2.0×2.5 screw (1) and the three Phillips PM2.5×6.5 screws (2) that secure the top cover to the computer. 9. Lift the rear edge of the top cover (1) and swing it up and forward until the left and right sides of the top cover detach from the base enclosure. 10. Remove the top - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 67
Power button board Description Power button board (includes cable) Spare part number 686270-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 68
3. Remove the power button board (2). Reverse this procedure to install the power button board. TouchPad button board Description TouchPad button board (includes bracket, TouchPad button board cable, and TouchPad cable) Spare part number 686271-001 Before removing the TouchPad button board, - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 69
Remove the TouchPad button board: 1. Turn the top cover upside down, with the front toward you. 2. Detach the TouchPad button board cable (1) from the TouchPad. (The TouchPad button board cable is attached to the TouchPad with double-sided tape). 3. Release the ZIF connector to which the TouchPad - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 70
6. Remove the TouchPad button board (3) by sliding it away from the top cover at an angle. Reverse this procedure to install the TouchPad button board. 62 Chapter 4 Removal and replacement procedures - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 71
1. Disconnect the optical drive connector cable (1) from the system board. 2. Release the optical drive connector cable from the clips (2) and routing channel built into the base enclosure. 3. Remove the two Phillips PM2.0×4.5 screws (3) that secure the optical drive connector to the base enclosure - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 72
4. Remove the optical drive connector cable (4). Reverse this procedure to install the optical drive connector cable. 64 Chapter 4 Removal and replacement procedures - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 73
) Remove the speakers: 1. Disconnect the speaker cable (1) from the system board. 2. Release the speaker cable from the clips (2) and routing channel built into the base enclosure. 3. Remove the two Phillips PM2.5×4.0 screws (3) that secure the speakers to the base enclosure. Component replacement - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 74
4. Remove the speakers (4). Reverse this procedure to install the speakers. 66 Chapter 4 Removal and replacement procedures - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 75
USB board Description USB board (includes cable) Spare part number 686269-001 Before removing the USB board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 76
3. Remove the USB board (3). Reverse this procedure to install the USB board. 68 Chapter 4 Removal and replacement procedures - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 77
System board NOTE: The system board spare part kit includes replacement thermal material. Description Equipped with the Intel HM75 Express chipset, an Intel Dual Core i5 or i3 processor, and the Windows 8 Professional operating system Equipped with the Intel HM75 Express chipset, an Intel Dual Core - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 78
Remove the system board: 1. Disconnect the following cables from the system board. (1) Speaker cable (2) Optical drive connector cable (3) Display panel cable (4) USB board cable (5) Power connector cable 2. Remove the three Phillips PM2.5×6.0 screws (1) that secure the system board to the base - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 79
4. Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Fan/heat sink assembly Description Fan/heat assembly (includes replacement thermal material) Spare part number 686259-001 Before removing the fan/heat sink assembly, - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 80
part kits. NOTE: The following illustration shows the replacement thermal material locations. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. 72 Chapter 4 Removal and replacement procedures - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 81
Reverse this procedure to install the fan/heat sink assembly. Processor Description Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 3.0MB L3 cache, 35 W) Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz; 1600-MHz FSB, 3.0MB L3 cache, 35 W) - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 82
System board on page 69) Remove the the processor: 1. Turn the system board upside down, with the front toward you. 2. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise (2), until you hear a click. 74 Chapter 4 Removal and replacement procedures - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 83
3. Remove the processor (3). NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Component replacement procedures 75 - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 84
Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 85
2. Release the wireless antenna cables (2) from the clips and routing channel built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 86
the display enclosure. c. Remove the display bezel (6). The display bezel is available using the following spare part numbers: ● 686255-001 - For use on Compaq Presario CQ58 computer models ● 686254-001 - For use on HP 2000 Notebook PC computer models 78 Chapter 4 Removal and replacement procedures - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 87
6. If it is necessary to replace the display hinge covers: a. Remove the two Phillips PM2.5×4.0 screws (1) that secure the display hinge covers to the display enclosure. b. Remove the display hinge covers (2). The display hinge covers are available using spare part number 686260-001. Component - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 88
the display panel (3), and then swing it up and forward until it rests upside down in front of the display enclosure. d. Release the adhesive support strip (1) that secures the display panel cable to the display panel. e. Detach the display panel cable (2) from the display panel. (The display panel - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 89
f. Disconnect the display panel cable (3) from the display panel. g. Remove the display panel. The display panel is available using spare part number 686273-001. 8. If it is necessary to replace the display hinges: a. Remove the six Phillips PM2.0×3.5 screws (1) that secure the display hinges to the - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 90
b. Remove the display hinges (2). The display hinges are available using spare part number 686262-001. 9. If it is necessary to replace the display panel cable: a. Detach the display panel cable (1) from the display enclosure. (The display panel cable is attached to the display enclosure with double - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 91
c. Remove the display panel cable (3). The display panel cable is available using spare part number 686256-001 and includes the webcam/microphone cable. Component replacement procedures 83 - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 92
. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) b. Release the wireless antenna cables from the clips and routing channels along the left, right, and bottom edges of the display enclosure (2). 84 Chapter 4 Removal and replacement procedures - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 93
c. Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available using spare part number 686249-001. Reverse this procedure to install the display assembly. Power connector cable Description Power connector cable (includes bracket) Spare part - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 94
3. Remove the power connector bracket (3). 4. Remove the power connector cable (4). Reverse this procedure to install the power connector cable. 86 Chapter 4 Removal and replacement procedures - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 95
5 Using Setup Utility (BIOS) and System Diagnostics 87 - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 96
of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 97
, or disconnect any device, cable, or cord. 1. From the Start screen, select the HP Support Assistant app. 2. Select Updates and tune-ups, and then select Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 98
or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc. 90 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 99
to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1. Turn on the main Computer Setup screen, press esc, and then follow the on-screen instructions. NOTE: You can use either a pointing device (TouchPad, pointing stick, or - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 100
screen, and then follow the on-screen instructions. - or - Use the tab key HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 101
, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. Click the option for software and driver downloads, type your - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 102
repeats the start-up test and checks for intermittent problems that the start-up test does not detect. If the battery fails the test, contact support to report the issue and purchase a want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 103
6 Specifications Computer specifications Metric U.S. Dimensions Width 37.60 cm 14.80 in Depth 24.70 cm 9.72 in Height (front to rear) 3.05 to 3.58 cm 1.20 to 1.41 in Weight 2.45 kg 5.39 lb Input power Operating voltage and current 18.5V/ 3.5A or 19.5V/ 3.33A - 65W 19V/ 4.74A or - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 104
15.6-in, SVA, display panel display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 19.6 cm 34.7 cm 39.8 cm Up to 16.8 million 200 - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 105
°F to 140°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 97 - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 106
7 Backup and recovery 98 Chapter 7 Backup and recovery - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 107
This guide describes an Support. Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP related drivers and can also manually create a - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 108
from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/ HP Recovery media: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Recovery Media Creation, and follow the on-screen instructions - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 109
Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver maintenance events. Even if you did not manually create a restore point, you can choose to - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 110
For more information, see Removing the HP Recovery partition on page 105. Using Windows Refresh might need to reinstall. See Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. NOTE: You may be prompted for your - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 111
button. 2. Select Troubleshoot from the boot options menu. 3. Select Reset your PC, and follow the on-screen instructions. To use the the on-screen instructions. Recovering using HP Recovery Manager HP Recovery Manager operating system and all hardware-related drivers and software, but not other - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 112
working. To start HP Recovery Manager from the HP Recovery partition: 1. Press f11 while the computer boots. - or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. 104 Chapter - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 113
, change the computer boot order. See Changing the computer boot order on page 105. 3. Follow the on-screen instructions. Changing the computer boot order If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 114
maintain a reasonably current backup. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 115
HP programs and drivers that were installed at the factory. Software, drivers, and updates not installed by HP must be manually reinstalled pane, click Tools, and then click Create HP Factory Image Restore DVD in the right pane. 3. Follow the on-screen instructions to create an image file to burn a - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 116
to create a backup image of the SLED operating system installed on select HP Business Notebooks. This Disk On Key may be used to restore the system Disk on Key or the notebook that will be recovered before starting. NOTE: HP recommends that you create the USB Recovery Disk in the event of a system - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 117
key to select Yes. Press enter to begin the recovery process. 8. After the files are copied to the system, follow the on-screen instructions. Remove everything and reinstall SLED Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 118
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 119
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 120
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 121
battery release latch 16 bottom components 16 button component 9 buttons optical drive eject 15 power 9 TouchPad 12 TouchPad on/off 12 C cables, service considerations 34 caps lock light 11 chipset, product description 2 components bottom 16 button 9 display 7 front 12 keys 10 left-side 13 lights - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 122
cable removal 63 spare part number 21, 29, 63 optical drive eject button 15 optical drive light 15 P packaging guidelines 36 plastic parts, service considerations 33 pointing device, product description 5 ports external monitor port 13 HDMI 13 monitor port 13 product description 5 USB 13, 15 power - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 123
part number 27, 30 security cable slot 15 security, product description 6 serial number 38 service considerations cables 34 connectors 34 plastic parts 33 service tag 18, 38 serviceability, product description 6 speakers location 12 removal 65 spare part number 20, 30, 65 specifications computer - HP CQ58-300 | Compaq Presario CQ58 and HP 2000 Notebook PC Maintenance and Servi - Page 124
Compaq Presario CQ58 and
HP 2000 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.