HP CQ58-300 Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This
HP CQ58-300 Manual
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- HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 1
Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 4
iv Safety warning notice - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 5
parts ...24 Sequential part number listing 25 4 Removal and replacement procedures 28 Preliminary replacement requirements 28 Tools required ...28 Service considerations 28 Plastic parts 28 Cables and connectors 29 Drive handling 29 Grounding guidelines 30 Electrostatic discharge damage 30 - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 6
Packaging and transporting guidelines 31 Component replacement procedures 33 Service tag ...33 Computer feet ...34 Battery ...35 Memory , restoring, and recovering 84 Creating recovery media and backups 84 Creating HP Recovery media 85 Restore and recovery ...86 Using Windows Refresh for quick - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 7
Manager 88 What you need to know 89 Using the HP Recovery partition to recover a minimized image (select models only 89 Using HP Recovery media to recover 90 Changing the computer boot order 90 Removing the HP Recovery partition 90 8 Power cord set requirements 91 Requirements for all - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 8
viii - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 9
Name Processors Chipset Graphics Panel Description Compaq Presario CQ58 ● AMD® E2-2000 processor Series Graphics on computer models equipped with an AMD E1-1500 or AMD E1-1200 processor ● AMD Radeon HD 6310M Discrete-Class Graphics on computer models equipped with an AMD E-300 processor Supports - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 10
to DDR3-1333) on computer models equipped with an AMD E2-1800 processor DDR3-1066-MHz single channel support (DDR3-1600 downgrade to DDR3-1066) on computer models equipped with an AMD E1-1200 or E-300 processor Supports 8192-MB of system RAM in the following configurations: ● 8192-MB (4096-MB×2; not - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 11
-finger scrolling, and pinch-zoom as default Taps enabled by default 65W RC, V, EM, 3-wire HP Smart AC adapter with localized cable plug support (3wire plug with ground pin, supports 3-pin DC connector) Supports the following batteries: ● 6-cell, 55-Wh, 2.55-Ah, Li-ion battery ● 6-cell, 47-Wh, 2.20 - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 12
Category Security Operating system Serviceability Description Supports security cable lock Preinstalled: ● Windows® 8 Standard ● FreeDOS End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module 4 Chapter 1 Product description - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 13
2 External component identification Finding your hardware and software information ▲ Select Start > Computer. A list displays all the devices installed in your computer, including hard drive, optical drives, solid-state drives (SSD), or a secondary hard drive. To find out what software is included - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 14
notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support. 6 Chapter 2 External component identification - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 15
Button Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 16
Keys Item (1) (2) (3) (4) (5) Component esc key fn key Windows logo key Action keys Windows applications key Description Displays system information when pressed in combination with the fn key. Used in conjunction with hotkeys. Displays the Windows Start menu. Execute frequently used system - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 17
Lights Item (1) (2) Component Caps lock light Power light (3) Wireless light Description On: Caps lock is on, which switches the keys to all capital letters. ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 18
TouchPad Item (1) (2) (3) (4) (5) Front Component TouchPad on/off button TouchPad light TouchPad zone Left TouchPad button Right TouchPad button Component Speakers Description Turns the TouchPad on or off. ● On: The TouchPad is off. ● Off: The TouchPad is on. Moves the on-screen pointer and - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 19
Left side Item (1) (2) (3) (4) (5) (6) (7) Component External monitor port Vents (2) RJ-45 (network) jack HDMI port USB port Audio-in (microphone) jack Audio-out (headphone) jack Description Connects an external VGA monitor or projector. Enable airflow to cool internal components. NOTE: The - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 20
Item (8) Component Digital Media slot (9) (10) Hard drive light Power light Description Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● MultiMediaCard ( - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 21
disc tray. Connects an optional USB device. CAUTION: While there are multiple USB ports on the same side, only one USB port will able to support a high power device at a time. ● White: The AC adapter is connected and the battery is charged. ● Amber: The AC adapter is connected and the battery - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 22
your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact customer support through Help and Support. The hard drive compartment cover provides access to the hard drive bay and the RTC battery. - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 23
3 Illustrated parts catalog 15 - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 24
components. The part number helps a service technician to determine what components and parts are needed. This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. 16 Chapter - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 25
Computer major components Item (1) Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 21. Computer major components 17 - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 26
Item (2) (3) (4) (5) (6) (7) (8) (9) Component Keyboard (includes keyboard cable): For use in Belgium For use in Bulgaria For use in the Czech Republic and Slovakia For use in Denmark, Finland, and Norway For use in France For use in Germany For use in Greece For use in Hungary For use in Israel - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 27
Item (10) (11) (12) (13) (14) (15) (16) (17) (18) Component Spare part number For use on computer models equipped with an AMD E1-1200 processor (1.40-GHz, 1066-MHz, 18 W, dual core) and a UMA graphics subsystem memory 688303-501 Fan/heat sink assembly (includes replacement thermal material) - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 28
Item (19) (20) Component Spare part number Cover Kit, includes: 686272-001 Hard drive compartment cover (includes one captive screw, secured by a C-clip) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip) 20 Chapter 3 Illustrated parts catalog - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 29
Display assembly subcomponents Item (1) (2) (3) Component Display bezel Webcam/microphone module (includes double-sided adhesive): HD webcam/microphone module Non-HD webcam/microphone module 15.6-in, LED, SVA, HD, BrightView display panel Display Hinge Kit, includes: Spare part number 686255-001 - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 30
Item (4) (5) (6) (7) (8) Component Spare part number Left and right display hinge covers Left and right display hinges and vertical support brackets Display panel cable (includes webcam/microphone module cable) 686256-001 Antenna Kit (includes wireless antenna left and right (main and - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 31
Mass storage devices Item (1) (2a) (2b) Component Spare part number Hard drive (does not include hard drive bracket, hard drive connector cable, or screws): 750-GB, 5400-rpm, 9.5-mm 634250-001 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 5400-rpm, 9.5-mm 669299-001 500-GB, 5400-rpm, 7.0-mm - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 32
) DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel and optical drive bracket) Spare part number 686268-001 Miscellaneous parts Component 65-W HP Smart AC adapter (non-PFC, 3-wire) Power cord (3-pin, black, 1.83-m): For use in Denmark For use in Europe For use in Israel For - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 33
Sequential part number listing Spare part number Description 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 490371-021 Power cord for use in Europe (3-pin, black, 1.83-m) 490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m) 490371- - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 34
686262-001 Display Hinge Kit (includes left and right display hinges and vertical support brackets and left and right display hinge covers) 686268-001 DVD±RW Double RT5390R 802.11bg/n 1×1 WiFi Adapter 693711-001 65-W HP Smart AC adapter (non-PFC, 3-wire) 26 Chapter 3 Illustrated parts catalog - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 35
Spare part number Description 698694-031 Keyboard for use in the United Kingdom and Singapore (includes keyboard cable) 698694-041 Keyboard for use in Germany (includes keyboard cable) 698694-051 Keyboard for use in France (includes keyboard cable) 698694-061 Keyboard for use in Italy ( - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 36
● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep only at the points designated in the maintenance instructions. 28 Chapter 4 Removal and replacement procedures - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 37
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 38
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 39
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 40
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 41
, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 35 for battery removal instructions. Item (1) (2) (3) Component Product name Serial number (s/n) Part number/Product number - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 42
Description This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Computer feet The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 43
battery seal voids the computer and battery warranties. The computer has an internal rechargeable battery that can be replaced only by an authorized service provider. Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 44
Memory module Description 4-GB memory module (PC3, 12800, 1600-MHz) 2-GB memory module (PC3, 12800, 1600-MHz) Spare part number 652972-001 641369-001 Before removing the memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 45
country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 46
4. Remove the battery (see Battery on page 35). 5. Remove the memory module/wireless module compartment cover (see Memory module on page 36). Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The #1 WLAN antenna cable is connected to the - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 47
Reverse this procedure to install the WLAN module. Keyboard NOTE: The keyboard spare part kit includes the keyboard cable. For use in country/region For use in Belgium For use in Bulgaria For use in the Czech Republic and Slovakia For use in Denmark, Finland, and Norway For use in France For use in - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 48
Remove the keyboard: 1. Remove the Phillips PM2.5×4.0 screw that secures the keyboard to the computer. 2. Rest and secure the computer on its left side. 3. Partially open the computer. 40 Chapter 4 Removal and replacement procedures - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 49
4. Insert a screw driver or similar thin tool into the keyboard release hole, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 50
7. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. 8. Remove the keyboard (3). Reverse this procedure to install the keyboard. 42 Chapter 4 Removal and replacement procedures - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 51
36). Remove the optical drive: 1. Remove the Phillips PM2.5×4.0 screw (1) that secures the optical drive to the computer. 2. Use a flat-blade screw driver or similar tool to press on the optical drive bracket tab (2) to release the optical drive. 3. Remove the optical drive (3) from the computer - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 52
necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to release the optical drive tray. 5. Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2) to release the optical drive bezel. 6. Release the left side of the optical drive - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 53
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector cable, or screws. Description 750-GB, 5400-rpm, 9.5-mm 640-GB, 5400-rpm, 9.5-mm 500-GB, 5400-rpm, 9.5-mm 500-GB, 5400-rpm, 7.0-mm 320-GB, 5400-rpm, 9.5-mm 320-GB, 5400-rpm, 7.0-mm Hard Drive - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 54
3. Remove the hard drive compartment cover (3) by sliding it away from the computer at an angle. The hard drive compartment cover is available in the Cover Kit, spare part number 686272-001. 4. Disconnect the hard drive connector cable (1) from the system board, and then release the cable from the - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 55
7. If it is necessary to disassemble the hard drive, perform the following steps: a. Remove the four Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to the hard drive. b. Remove the hard drive bracket (2) from the hard drive. c. Disconnect the hard drive connector cable (3) from the - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 56
RTC battery Description RTC battery Spare part number 686274-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 57
Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the "+" sign faces up. Top cover Description Top cover (includes the TouchPad board) Spare part number 686283-001 Before removing the top cover, follow these steps: 1. Turn off the computer. If you are - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 58
2. Remove the four Phillips PM2.0×2.5 screws on the rear edge of the battery bay and in the hard drive bay that secure the top cover to the computer. 3. Remove the four Phillips PM2.5×4.0 screws on the front edge of the battery bay and near the hard drive connector that secure the top cover to the - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 59
7. Release the ZIF connector to which the TouchPad button board cable is connected, and then disconnect the TouchPad button board cable (2) from the system board. 8. Remove the Phillips PM2.0×2.5 screw (1) and the three Phillips PM2.5×6.5 screws (2) that secure the top cover to the computer. 9. Lift - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 60
10. Remove the top cover (2). Reverse this procedure to install the top cover. Power button board Description Power button board (includes cable) Spare part number 686270-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 61
3. Remove the power button board (2). Reverse this procedure to install the power button board. TouchPad button board Description TouchPad button board (includes bracket, TouchPad button board cable, and TouchPad cable) Spare part number 686271-001 Before removing the TouchPad button board, - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 62
Remove the TouchPad button board: 1. Turn the top cover upside down, with the front toward you. 2. Detach the TouchPad button board cable (1) from the TouchPad. (The TouchPad button board cable is attached to the TouchPad with double-sided tape). 3. Release the ZIF connector to which the TouchPad - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 63
6. Remove the TouchPad button board (3) by sliding it away from the top cover at an angle. Reverse this procedure to install the TouchPad button board. Component replacement procedures 55 - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 64
1. Disconnect the optical drive connector cable (1) from the system board. 2. Release the optical drive connector cable from the clips (2) and routing channel built into the base enclosure. 3. Remove the two Phillips PM2.0×4.5 screws (3) that secure the optical drive connector to the base enclosure - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 65
4. Remove the optical drive connector cable (4). Reverse this procedure to install the optical drive connector cable. Component replacement procedures 57 - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 66
49) Remove the speakers: 1. Disconnect the speaker cable (1) from the system board. 2. Release the speaker cable from the clips (2) and routing channel built into the base enclosure. 3. Remove the two Phillips PM2.5×4.0 screws (3) that secure the speakers to the base enclosure. 58 Chapter 4 Removal - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 67
4. Remove the speakers (4). Reverse this procedure to install the speakers. Component replacement procedures 59 - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 68
USB board Description USB board (includes cable) Spare part number 686269-001 Before removing the USB board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 69
3. Remove the USB board (3). Reverse this procedure to install the USB board. Component replacement procedures 61 - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 70
System board NOTE: The system board spare part kit includes the processor and replacement thermal material. Description Spare part number For use on computer models equipped with an AMD E2-2000 processor (1.75-GHz, 1333-MHz, 716019-501 18 W, dual core) and a UMA graphics subsystem memory For use - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 71
Remove the system board: 1. Disconnect the following cables from the system board. (1) Speaker cable (2) Optical drive connector cable (3) Display panel cable (4) USB board cable (5) Power connector cable 2. Remove the three Phillips PM2.5×6.0 screws (1) that secure the system board to the base - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 72
4. Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. 64 Chapter 4 Removal and replacement procedures - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 73
Fan/heat sink assembly Description Fan/heat assembly (includes replacement thermal material) Spare part number 688306-001 Before removing the fan/heat sink assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 74
part kits. NOTE: The following illustration shows the replacement thermal material locations. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. 66 Chapter 4 Removal and replacement procedures - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 75
Reverse this procedure to install the fan/heat sink assembly. Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: 1. - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 76
2. Release the wireless antenna cables (2) from the clips and routing channel built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 77
4. Remove the display assembly (2). 5. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the two display bezel screw covers (1) and the two Phillips PM2.5×5.5 screws (2) that secure the display bezel to the display assembly. The display bezel - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 78
c. Remove the display bezel (6). The display bezel is available using spare part number 686255-001. 6. If it is necessary to replace the display hinge covers: a. Remove the two Phillips PM2.5×4.0 screws (1) that secure the display hinge covers to the display enclosure. b. Remove the display hinge - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 79
the display panel (3), and then swing it up and forward until it rests upside down in front of the display enclosure. d. Release the adhesive support strip (1) that secures the display panel cable to the display panel. e. Detach the display panel cable (2) from the display panel. (The display panel - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 80
f. Disconnect the display panel cable (3) from the display panel. g. Remove the display panel. The display panel is available using spare part number 686273-001. 8. If it is necessary to replace the display hinges: a. Remove the six Phillips PM2.0×3.5 screws (1) that secure the display hinges to the - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 81
b. Remove the display hinges (2). The display hinges are available using spare part number 686262-001. 9. If it is necessary to replace the display panel cable: a. Detach the display panel cable (1) from the display enclosure. (The display panel cable is attached to the display enclosure with double - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 82
c. Remove the display panel cable (3). The display panel cable is available using spare part number 686256-001 and includes the webcam/microphone cable. 74 Chapter 4 Removal and replacement procedures - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 83
enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) b. Release the wireless antenna cables from the clips and routing channels along the left, right, and bottom edges of the display enclosure (2). Component replacement procedures 75 - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 84
c. Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available using spare part number 686249-001. Reverse this procedure to install the display assembly. Power connector cable Description Power connector cable (includes bracket) Spare part - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 85
3. Remove the power connector bracket (3). 4. Remove the power connector cable (4). Reverse this procedure to install the power connector cable. Component replacement procedures 77 - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 86
of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 87
, or disconnect any device, cable, or cord. 1. From the Start screen, select the HP Support Assistant app. 2. Select Updates and tune-ups, and then select Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 88
or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc. 80 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 89
6 Specifications Computer specifications Metric U.S. Dimensions Width 37.60 cm 14.80 in Depth 24.70 cm 9.72 in Height (front to rear) 3.05 to 3.58 cm 1.20 to 1.41 in Weight 2.45 kg 5.39 lb Input power Operating voltage and current 18.5V/ 3.5A or 19.5V/ 3.33A - 65W 19V/ 4.74A or - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 90
15.6-in, SVA, display panel display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 19.6 cm 34.7 cm 39.8 cm Up to 16.8 million 200 - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 91
°F to 140°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 83 - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 92
NOTE: This guide describes an Support. Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP hardware-related drivers and software - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 93
software update, security scanning, or system diagnostics). You can also manually create a system restore point at any time. For more your computer from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 94
Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver maintenance events. Even if you did not manually create a restore point, you can choose to - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 95
through the Drivers and Applications Reinstall option in HP Recovery Manager. For more information, see Recovering using HP Recovery Manager See Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. NOTE: You may - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 96
button. 2. Select Troubleshoot from the boot options menu. 3. Select Reset your PC, and follow the on-screen instructions. To use the the on-screen instructions. Recovering using HP Recovery Manager HP Recovery Manager operating system and all hardware-related drivers and software, but not other - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 97
working. To start HP Recovery Manager from the HP Recovery partition: 1. Press f11 while the computer boots. - or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. Restore and - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 98
, change the computer boot order. See Changing the computer boot order on page 90. 3. Follow the on-screen instructions. Changing the computer boot order If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 99
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 100
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 101
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 102
10 computer feet locations 34 spare part number 19, 22, 26 computer major components 17 computer part number 33 computer specifications 81 connectors, service considerations 29 Cover Kit, spare part number 20, 26, 36, 46 D Digital Media slot 12 display components 5 specifications 82 display assembly - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 103
cable removal 56 spare part number 18, 26, 56 optical drive eject button 13 optical drive light 13 P packaging guidelines 31 plastic parts, service considerations 28 pointing device, product description 3 ports external monitor port 11 HDMI 11 monitor port 11 product description 3 USB 11, 13 power - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 104
part number 24, 26 security cable slot 13 security, product description 4 serial number 33 service considerations cables 29 connectors 29 plastic parts 28 service tag 16, 33 serviceability, product description 4 speakers location 10 removal 58 spare part number 18, 26, 58 specifications computer - HP CQ58-300 | Compaq Presario CQ58 Maintenance and Service Guide IMPORTANT! This - Page 105
Compaq Presario CQ58
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.