HP Chromebook 11.6 inch 11a-nd0000 Maintenance and Service Guide
HP Chromebook 11.6 inch 11a-nd0000 Manual
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- HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 1
Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more. - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 2
for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 3
Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 4
iv Safety warning notice ENWW - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 5
display assembly subcomponents ...13 Miscellaneous parts ...15 4 Removal and replacement procedures preliminary requirements 17 Tools required ...17 Service considerations ...18 Plastic parts ...18 Cables and connectors ...18 Drive handling ...18 Electrostatic discharge information ...19 Generating - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 6
Caring for wood veneer (select products only 24 Packaging and transporting guidelines ...24 Accessing support information ...24 5 Removal and replacement procedures for authorized service provider parts 27 Component replacement procedures ...28 Preparation for disassembly ...29 Top cover/keyboard - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 7
without panel self-refresh (PSR) , slim touchscreen display panel; typical brightness: 220 nits Graphics card Intel HD Graphics 500 Memory On-board (nonupgradeable) system memory supporting 8 GB Support for 3733 LPDDR4 1.1v IC FBGA200 system memory Media card reader microSD™ media reader slot - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 8
AC adapter: 45 W, non-PFC, standard, USB Type-C, straight Power cord: C5, 1.0 m (3.3 ft) Security Titan C security chip Nano security cable lock Operating system Google® Chrome™ Serviceability End user replaceable part: AC adapter 2 Chapter 1 Product description ENWW - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 9
Components This is the Components chapter from the user guide. Right Use the illustration and table to identify the television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 10
Table 2-1 Right-side components and their descriptions (continued) Component Description (2) microSD™ memory card reader Reads optional memory cards that store, manage, share, or access information. To insert a card: 1. Hold the card label-side up, with the connectors facing the computer. - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 11
Table 2-2 Left-side components and their descriptions Component (1) Security cable slot (2) USB Type-C power connector and port (3) USB SuperSpeed port Description Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it might - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 12
Table 2-3 Display components and their descriptions Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Camera light On (white): The camera is in use. Off: The camera is turned off by the software. (3) - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 13
Table 2-4 Touchpad component and description Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Power key Use the illustration and table to identify the power key. ENWW Power key 7 - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 14
Table 2-5 Power key and its description Component Power key Description ● When the computer is off, press the key briefly to turn on the computer. ● When the computer is in the Sleep state, press the key briefly to exit Sleep (select products only). ● When the computer is in Hibernation, press the - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 15
Table 2-7 Bottom component and description Components Speakers (2) Description Produce sound. ENWW Bottom 9 - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 16
10 Chapter 2 Components ENWW - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 17
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 18
Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number (1) Display assembly NOTE: Display spare parts are available as subcomponents, not as whole units. Display subcomponent spare parts are available. For spare part information, see (29.6 mm) 11.6 in - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 19
Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (3a) Touchpad L14922-001 NOTE: The touchpad spare part kit does not include the touchpad bracket or touchpad cable. The touchpad bracket is available using spare part number L18300-001 - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 20
Table 3-2 Display component descriptions and part numbers Item Component Spare part number (1) Display bezel L14912-001 (2) Webcam/microphone module (includes double-sided adhesive) M54840-001 NOTE: The webcam/microphone module spare part kit does not include the webcam/microphone module - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 21
Miscellaneous parts To identify the miscellaneous parts, use this table. Table 3-3 Miscellaneous part descriptions and part numbers Component 45 W, USB Type-C, AC adapter (non-PFC, 1.8 m, 3 pin) Cable Kit (includes connector board high-speed cable, connector board low-speed cable, touchpad cable, - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 22
16 Chapter 3 Illustrated parts catalog ENWW - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 23
4 Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Forceps or tweezers ● Keyboard removal tool ● Magnetic - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 24
during disassembly and reassembly can damage plastic parts. Cables and connectors Handle cables with extreme care to avoid damage. IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 25
Electrostatic discharge information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) might - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 26
Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity damage to electronic components. ● To avoid - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 27
. ● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and polystyrene foam. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 28
Cleaning your computer Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best. Use the following information to safely clean the external surfaces of your computer. Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 29
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning. 7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves. See Cleaning your computer with a disinfectant on page 23 for recommended steps to clean the high-touch - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 30
materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information Use this information to find the HP support that you need. 24 Chapter 4 Removal and replacement procedures preliminary requirements ENWW - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 31
Table 4-3 Support information locations Service consideration Path to access information Records of the cursor over Problem solving to display more options. 3. Select Support & Troubleshooting. 4. Type the serial number, product number, or product name to go to the product support page. 5. Select - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 32
Repair professionals To locate repair professionals: 1. Go to www.hp.com. 2. Place the cursor over Support resources to display more options. 3. Select Authorized service providers. Component and diagnosis information, failure detection, and required action To locate diagnosis information and - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 33
provider parts. IMPORTANT: Components described in this chapter should be accessed only by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: Details about your computer, including model, serial number, product key, and length - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 34
. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 44 screws when you service the parts described in this chapter - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 35
Preparation for disassembly Top cover/keyboard To remove the top cover/keyboard, use this procedure and illustration. NOTE: The top cover/keyboard spare part kit includes the keyboard cable. Table 5-1 Top cover/keyboard description and part number Description Top cover/keyboard for use in the United - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 36
keyboard/top cover. (The TouchPad cable is attached to the keyboard/top cover with double-sided adhesive.) 30 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 37
2. Release the ZIF connector (2) to which TouchPad cable is connected, and then disconnect the TouchPad cable from the TouchPad.. 3. Remove the TouchPad cable. Reverse this procedure to install the touchpad cable Touchpad To remove the touchpad, use this procedure and illustration. Table 5-2 - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 38
page 29). 2. Remove the top cover/keyboard (see Top cover/keyboard on page 29). Remove the battery: 32 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 39
1. Release the tape (1) that secures the battery cable connector to the system board. The battery connector tape is available using spare part number L14905-001. 2. Disconnect the battery cable from the system board (2). 3. Remove the two Phillips M2.0×4.1 screws (1) that secure the battery to the - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 40
secure the speakers to the bottom cover. 4. Remove the speakers (4). Reverse this procedure to install the speakers. 34 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 41
Connector board cables To remove the connector board cables, use this procedure and illustration. NOTE: The connector board cables are included in the Cable Kit, spare part number L14906-001, and include double-sided adhesive. Before removing the connector board cables, follow these steps: 1. - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 42
spare part number L14359-001. 5. Remove the connector board (5). Reverse this procedure to install the connector board. 36 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 43
System board To remove the system board, use these procedures and illustrations. Table 5-6 System board description and part number Description Spare part number System board equipped with an Intel Celeron N3350 1.1 GHz (SC Turbo up to 2.4 GHz) processor (2400 MHz FSB, dual core, 2 MB L2 cache, - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 44
it up and to the left at an angle. Reverse this procedure to install the system board. 38 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 45
Heat sink To remove the heat sink, use these procedures and illustrations. Table 5-7 Heat sink description and part number Description Heat sink (includes replacement thermal material) Spare part number 928840-001 Before removing the heat sink, follow these steps: 1. Prepare the computer for - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 46
The following illustration shows the replacement thermal material locations. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the heat sink. 29.5 cm (11.6 in) display assembly To remove and disassemble the display assembly - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 47
3. Release the display webcam/microphone cable from the retention clips (3) and routing channels built into the bottom cover. 4. Release the adhesive strip (4) that secures the display panel cable to the system board. 5. Disconnect the display panel cable (5) from the system board. 6. Release the - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 48
back cover. (The webcam/microphone module is attached to the display back cover with double-sided adhesive.) 42 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 49
c. Disconnect the webcam/microphone module cable (2) from the webcam/microphone module. d. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number M54840-001. 10. If it is necessary to replace the display panel: a. Remove the display bezel. b. Remove - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 50
the top edge of the display panel (3) and swing it up and forward until it rests upside down on the computer. e. Release the adhesive support strip (1) that secures the display panel cable connector to the display panel. f. Disconnect the display panel cable (2) from the display panel. 44 Chapter - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 51
g. Remove the display panel (3). The display panel is available using spare part number M54841-001. 11. If it is necessary to replace the display back cover: a. Remove the display bezel. b. Remove the display panel. c. Remove the six Phillips PM2.0×2.9 broad head screws (1) that secure the back - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 52
back cover. (The display panel cable is attached to the display back cover with double-sided adhesive.) 46 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 53
e. Release the display panel cable from the retention clips (2) and routing channel built into the display back cover. f. Remove the display panel cable. The display panel cable is available using spare part number L14915-001, and includes double-sided adhesive: 13. If it is necessary to replace - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 54
f. Remove the display hinges (3). The display hinges are available using spare part number L14907-001. Reverse this procedure to reassemble and replace the display assembly. 48 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 55
to an optional USB flash drive or SD memory card or through Google Drive. For detailed information about creating a backup, go to http://www.support.google.com. Resetting A factory reset erases all the information on your computer hard drive, including all the files in the Downloads folder. Before - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 56
or recovery After a reset or recovery is complete, perform the initial setup process. For details on setting up the computer, go to http://www.support.google.com. Erase and reformat the recovery media During the process of creating recovery media, the USB flash drive or SD memory card is formatted - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 57
ENWW Erase and reformat the recovery media 51 - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 58
52 Chapter 6 Backing up, resetting, and recovering ENWW - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 59
7 Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 60
54 Chapter 7 Specifications ENWW - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 61
8 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 62
Table 8-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 Netherlands - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 63
Table 8-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number United States UL 2 1. The flexible cord must be Type HO5VV-F, three-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 64
58 Chapter 8 Power cord set requirements ENWW - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 65
9 Recycling When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 66
60 Chapter 9 Recycling ENWW - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 67
Index A AC adapter light 4 AC adapter, spare part number 15 action keys identifying 8 audio-in (microphone) jack, identifying 3 audio-out (headphone) jack, identifying 3 B back cover removal 45 spare part number 46 battery light 4 removal 32 spare part number 32 bezel removal 41 spare part number - HP Chromebook 11.6 inch 11a-nd0000 | Maintenance and Service Guide - Page 68
reset or recovery 50 speaker removal 34 spare part number 34 speakers, identifying 9 specifications computer 53 display 53 hard drive 53 static electricity 17, 19 support information 24 system board removal 37 spare part number 37 62 Index ENWW
Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.