HP Chromebook 14 inch 14a-nd0000 Maintenance and Service Guide
HP Chromebook 14 inch 14a-nd0000 Manual
View all HP Chromebook 14 inch 14a-nd0000 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP Chromebook 14 inch 14a-nd0000 manual content summary:
- HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 1
Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more. - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: March 2021 Document Part Number: M47125-001 Product notice This guide describes features that - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 3
Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 4
iv Safety warning notice - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 5
subcomponents ...11 Cables ...13 Miscellaneous parts ...13 4 Removal and replacement procedures preliminary requirements 15 Tools required ...15 Service considerations ...15 Plastic parts ...15 Cables and connectors ...15 Drive handling ...15 Electrostatic discharge information ...16 Generating - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 6
Accessing support information ...21 5 Removal and replacement procedures for authorized service provider parts 23 Component replacement procedures ...23 Preparation for disassembly ...23 Bottom cover ...23 Battery ...24 WLAN module ...26 Speakers ...27 Touchpad ...28 USB board ... - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 7
, 14az-nd000 Processor AMD® 3015e (1.2 GHz, turbo up to 2.3 GHz, 5 MB L2 + L3 cache, dual core, 6 W) Graphics Internal graphics AMD Radeon™ Graphics Supports HD Decode, DX12, and HDMI Display 35.6 cm (14.0 in), WLED, antiglare, eDP, narrow bezel, 45% NTSC, narrow bezel Full high definition - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 8
USB 3.2 Gen1 Type C - Supports power delivery - Supports data transfer - Supports DisplayPort 1.4 out up to 3840 × 2160 @ 60 Hz - Supports HDMI 2.0 out up to Microcontroller Operating system Google Chrome™ Serviceability End user replaceable parts AC adapter 2 Chapter 1 Product description - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 9
2 Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 10
speakers, headphones, combo jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 11
Table 2-2 Left-side components and their descriptions (continued) Component Description 2. Insert the card into the memory card reader, and then press in on the card until it is firmly seated. To remove a card: ▲ Press in on the card, and then remove it from the memory card reader. Display Use - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 12
Keyboard area Keyboards can vary by language. Touchpad The touchpad settings and components are described here. Table 2-4 Touchpad component and description Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Speakers Use the - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 13
Table 2-5 Speakers and its description Component Speakers (2) Description Produce sound. Special keys Use the illustration and table to locate the special keys. Table 2-6 Special keys and their descriptions Component (1) esc key (2) Action keys (3) Power key Description Activates certain - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 14
computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer. Labels can be bottom of a tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support, you may be asked for the - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 15
Table 2-8 Service label components Component (1) HP product name (2) Product ID (3) Serial number (4) Warranty period ● Regulatory labels-Provide regulatory information about the computer. ● Wireless certification labels-Provide information - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 16
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 17
spare part number L73309-001 (high speed) and L73310-001 (low speed). (7) WLAN module (Realtek RTL8822CE 802.11b/g/n/a/ac (2 × 2) MU-MIMO supported and Bluetooth L44796-005 5.0) (8) Battery (2 cell, 47 Whr) L75783-005 (9) Touchpad bracket not available as a spare part (10) Touchpad NOTE - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 18
Table 3-2 Display component descriptions and part numbers Item Component (1) Display bezel Jet black Mineral silver (2) Display panel FHD, nontouch FHD, touch-on panel (TOP) HD, nontouch HD, touch-on panel (TOP) 12 Chapter 3 Illustrated parts catalog Spare part number M49662-001 M52664- - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 19
Table 3-2 Display component descriptions and part numbers (continued) Item Component (3) Display bracket (4) Wireless antennas (5) Camera cable (6) Display cable Nontouch Touch-on panel (TOP) (7) Hinges (left and right) (8) Display back cover (includes wireless antennas and bracket) - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 20
Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Miscellaneous Kit (includes WLAN module protective tape) Rubber Kit (included touchpad bracket rubber with protective tape and hinge cap rubber) Power cord (C5, 1.0 m [3.3 ft]) Australia Denmark Europe (Austria, Belgium - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 21
during disassembly and reassembly can damage plastic parts. Cables and connectors Handle cables with extreme care to avoid damage. IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 22
IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 23
Table 4-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Walking across vinyl floor Motions of bench worker Removing DIPs (dual in-line packages) from plastic tube 3,000 V 400 V 400 V 5,000 V 800 V 700 V Removing DIPs from vinyl tray Removing DIPs - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 24
. ● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and polystyrene foam. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 25
● Transparent metallized shielding bags ● Transparent shielding tubes Cleaning your computer Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best. Use the following information to safely clean the external surfaces of your computer. Enabling - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 26
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables. 6. Be sure that surfaces have completely air-dried before turning the device on after - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 27
is not possible, use an ionizer to dissipate electric charges. Accessing support information Use this information to find the HP support that you need. Table 4-3 Support information locations Service consideration Path to access information Records of reported failure incidents stored on - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 28
www.hp.com. 2. Place the cursor over Problem solving to display more options. 3. Select Support & Troubleshooting. 4. Type the serial number, product number, 2. Place the cursor over Support resources to display more options. 3. Select Authorized service providers. Component and diagnosis - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 29
. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 46 screws when you service the parts described in this chapter - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 30
the bottom cover, reverse the removal procedures. Battery To remove the battery, use this procedure and illustration. 24 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 31
Table 5-2 Battery description and part number Description Battery (2 cell, 47 Whr) Spare part number L75783-005 WARNING! To avoid personal injury and damage to the product: ● Do not puncture, twist, or crack the battery. ● Do not cause an external puncture or rupture to the battery. They can cause - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 32
a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Prepare the computer for M2.0 × 2.5 screw (3). 26 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 33
4. Remove the WLAN module from the socket (4). 5. If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module. Speakers To remove the speakers - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 34
). Remove the touchpad: 1. Remove the three Phillips M2.0 × 2.0 screws (1) that secure the touchpad bracket to the computer. 28 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 35
2. Remove the bracket from the computer (2). 3. Disconnect the cable from the ZIF connector on the touchpad (1). 4. Remove the protective shielding from the top of the touchpad to expose the screws (2). 5. Remove the three broadhead Phillips M2.0 × 2.0 screws (3) that secure the touchpad to the - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 36
numbers Description Heat sink Before removing the heat sink, follow these steps: Spare part number M49660-001 30 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 37
1. Prepare the computer for disassembly (see Preparation for disassembly on page 23). 2. Remove the bottom cover (see Bottom cover on page 23). 3. Disconnect the battery cable from the system board (see Battery on page 24). Remove the heat sink: 1. Remove the two Phillips M2.0 × 2.0 screws (1), and - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 38
(4) ● Keyboard cable (ZIF) (5) ● Keyboard camera cable (6) ● Touchpad cable (ZIF) (7) ● USB board cable (ZIF) (8) ● USB board cable (ZIF) (9) 32 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 39
2. Remove the five Phillips M2.0 × 35.0 screws (1) that secure the system board to the computer. 3. Lift the side of the system board (2), and then pull the board up and into the computer to remove it (3). Component replacement procedures 33 - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 40
clips (3). 3. Disconnect the camera cable from the system board (3), and then remove the cable from the clips (4). 34 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 41
4. Disconnect the display cable from the system board (5). 5. Remove the four Phillips M2.5 × 4.5 screws (1) that secure the display to the computer. 6. Open the computer to open the hinges (2). 7. Separate the display from the computer (3). 8. If you need to remove the bezel: a. Flex the top (1), - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 42
-001: FHD, touch-on panel (TOP) M49655-001: HD, nontouch M49656-001: HD, touch-on panel (TOP) 36 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 43
c. Lift the tape from the connector on the display panel (1), lift the locking lever (2), and then disconnect the cable from the panel (3). The display cable is available as spare part number M74214-001 for nontouch models and M74215-001 for touch models. 10. If you need to remove the camera module: - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 44
hinges from the display: a. For removal and reinstallation, note the display cable routing around the left hinge. 38 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 45
b. For removal and reinstallation, note the cable antenna cable routing around the right hinge. c. Remove the Phillips M2.0 × 2.5 screw (1) from the top of each hinge bracket. d. Remove the three Phillips M2.5 × 2.8 screws (2) from each hinge. e. Remove the hinges from the display rear cover (3). - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 46
the main spare part number for the top cover/keyboards. The second table provides the country codes. 40 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 47
Table 5-9 Keyboard with top cover descriptions and part numbers Description Natural silver top cover, jet black keyboard, not backlit Natural silver top cover, jet black keyboard, backlit Natural silver top cover, snow white keyboard, backlit Natural silver top cover, snow white keyboard, not - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 48
creating a backup, go to http://www.support.google.com. Resetting A factory reset erases message "Reset this Chrome device." ● You are having problems with your user profile or settings. ● You restarted then select Continue. 5. Follow the on-screen instructions to reset your computer, and sign in with - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 49
a system recovery on your computer, go to http://www.support.google.com. Before you begin the recovery process, you need Apps window, select Recovery, and then select Get started. 4. Follow the on-screen instructions to create the recovery media. NOTE: All data and partitions on your recovery media - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 50
or recovery After a reset or recovery is complete, perform the initial setup process. For details about setting up the computer, go to http://www.support.google.com. Erasing and reformatting the recovery media When you create recovery media, the USB flash drive or SD memory card is formatted as - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 51
7 Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 52
Table 7-2 Display specifications (continued) Metric U.S. Surface treatment Antiglare Brightness 250 nits Viewing angle UWVA Backlight WLED Display panel interface eDP 46 Chapter 7 Specifications - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 53
8 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 54
Table 8-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 People's Republic of China CCC 4 - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 55
9 Recycling When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 56
K keyboard product description 2 keyboard with top cover spare part numbers 40 keys 7 esc 7 power 7 L labels Bluetooth 8 regulatory 8 serial number 8 service 8 wireless certification 8 WLAN 8 lights AC adapter and battery 3, 4 camera 5 M memory card reader, identifying 4 microphone (audio-in) jack - HP Chromebook 14 inch 14a-nd0000 | Maintenance and Service Guide - Page 57
guidelines 15 S Screw Kit, spare part number 13 serial number, computer 8 service labels, locating 8 spare part country codes 40 speaker removal 27 spare part computer 45 display 45 hard drive 45 static electricity 15, 16 support information 21 system board removal 31 spare part numbers 31 system
Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.