HP Chromebook 14 inch 14a-ne0000 Maintenance and Service Guide
HP Chromebook 14 inch 14a-ne0000 Manual
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- HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 1
Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more. - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 2
for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 3
Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 4
replacement procedures preliminary requirements 14 Tools required ...14 Service considerations...14 Plastic parts ...14 Cables and transporting guidelines ...20 Accessing support information ...20 5 Removal and replacement procedures for authorized service provider parts 23 Component replacement - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 5
Top cover with keyboard...23 Touchpad cable ...25 Touchpad ...26 Battery ...27 WLAN module ...29 Connector board cables ...30 Connector board ...31 Sensor board cable ...32 Speakers ...33 Sensor board...34 System board...35 Display assembly...38 6 Backing up, resetting, and recovering ...48 Backing - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 6
® Celeron® N4120 processor (1.1 GHz base frequency, up to 2.6 GHz burst frequency, 4 MB cache, 4 cores) Graphics Internal graphics Intel UHD Graphics 600 Supports HD decode, DX12, and HDMI Display 14.0 in (35.6 cm), white light-emitting diode (WLED), antiglare, high definition (HD) (1366 × 768 - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 7
, (nPFC ), straight, 1.8 m [6 ft]) 45 W Power cord C5, conventional, 1 m (3.3 ft) Security H1 Secure Microcontroller Kensington Nano Security Lock (select products only) Operating system Chrome™ Serviceability End user replaceable parts AC adapter 2 Chapter 1 Product description - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 8
powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 9
Table 2-1 Right-side components and their descriptions (continued) Component Description (3) Battery light When AC power is connected: ● White: The battery charge is greater than 90 percent. ● Amber: The battery charge is from 0 to 90 percent. ● Off: The battery is not charging. When AC - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 10
Table 2-2 Left-side components and their descriptions (continued) Component Description (3) USB SuperSpeed 5 Gbps port Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in Sleep mode. - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 11
Table 2-3 Display components and their descriptions (continued) Component Description (5) Camera light On (white): The camera is in use. On (amber): The camera is turned off. Off: The camera is turned off by the software. *The antennas are not visible from the outside of the computer. For - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 12
Speakers Speakers are located on the right and left above the keyboard. Table 2-5 Speakers and their descriptions Component Speakers Description Produce sound. Special keys Use the illustration and table to locate the special keys. Speakers 7 - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 13
the computer provide information you might need when you troubleshoot system problems or travel internationally with the computer. Labels might be of a tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support, you might be asked for the - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 14
label components Component (1) HP product name (2) Product ID (3) Serial number (4) Warranty period Table 2-9 Service label components Component (1) HP product name (2) Warranty period (3) Product ID (4) Serial number ● Regulatory labels-Provide regulatory information about the computer. ● Wireless - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 15
3 Illustrated parts catalog Use this chapter to determine the spare parts that are available for the computer. Computer major components To identify the computer major components, use this illustration and table. 10 Chapter 3 Illustrated parts catalog - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 16
Table 3-1 Computer major component descriptions and part numbers Item Component (1) Display assembly NOTE: Display assemblies are offered as spare parts only at a subcomponent level. For more information, see Display assembly subcomponents on page 11. (2) Top cover with keyboard (3a) Touchpad - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 17
Table 3-2 Display component descriptions and part numbers Item Component (1) Display bezel (2) Hinge cover (3) Camera module (includes double-sided adhesive) (4) Display bracket (5) Display panel (6) Display panel cable (included in the Display Cable with Hinge Kit) (7) Camera cable ( - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 18
Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Screw Kit Tape Kit (includes bezel and display cover adhesive) Power cord (C5, conventional, 1.0 m [3.3 ft]) North America Spare part number L90432-001 M47411-001 L19367-001 Miscellaneous parts 13 - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 19
during disassembly and reassembly can damage plastic parts. Cables and connectors Handle cables with extreme care to avoid damage. IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 20
● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed. ● Handle drives on surfaces covered - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 21
Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event 55% 40% Walking across carpet 7,500 V 15,000 V Walking across vinyl floor 3,000 V 5,000 V Motions of bench worker 400 V 800 V Removing dual in-line packages (DIPs) from plastic tube 400 V - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 22
tabletop workstations with ground cord of 1 MΩ ±10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages Grounding the work area 17 - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 23
● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Cleaning your computer Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 24
3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet. IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels. 4. Wipe the exterior of the product gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 25
proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. 20 Chapter 4 Removal and replacement procedures preliminary requirements - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 26
bulletins: 1. Go to www.hp.com. 2. Place the cursor over Problem solving to display more options. 3. Select Support & Troubleshooting. 4. Type the serial number, product number, or product name to go to the product support page. 5. Select Advisories to view technical bulletins. To locate repair - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 27
information locations (continued) Service consideration Path to access information Component and diagnosis information, failure To locate diagnosis information and actions: detection, and required action 1. Go to http://www.hp.com/go/techcenter/pcdiags. 2. Select Get Support. 3. Near the bottom - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 28
serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. Component replacement procedures To remove about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 29
right side up with the rear toward you. 5. Open the computer as far as it will open. 24 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 30
6. Lift the rear edge of the top cover (1) as far as the backlight cable, keyboard cable, sensor board cable, and touchpad cable allow. 7. Release the shielding (2) that covers the touchpad cable zero insertion force (ZIF) connector, the keyboard cable ZIF connector, and the backlight cable ZIF - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 31
on page 23). 2. Remove the top cover with keyboard (see Top cover with keyboard on page 23). 26 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 32
3. Disconnect the battery cable from the system board (see Battery on page 27). Remove the touchpad: 1. Turn the top cover upside down with the front toward you. 2. Remove the four Phillips M2.0 × 2.9 screws (1) that secure the touchpad and touchpad bracket to the keyboard/top cover. 3. Remove the - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 33
. 2. Remove the four Phillips M2.0 × 4.2 screws (2) that secure the battery to the bottom cover. 3. Remove the battery (3). 28 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 34
. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 23). 2. Remove - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 35
and part number Description Connector board cables (available in the Cable Kit) Spare part number L90412-001 30 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 36
Before removing the connector board cables, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 23). 2. Remove the top cover with keyboard (see Top cover with keyboard on page 23). 3. Disconnect the battery cable from the system board (see Battery on - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 37
the Cable Kit) Before removing the sensor board cable, follow these steps: Spare part number L90412-001 32 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 38
1. Prepare the computer for disassembly (see Preparation for disassembly on page 23). 2. Remove the top cover with keyboard (see Top cover with keyboard on page 23). 3. Disconnect the battery cable from the system board (see Battery on page 27). Remove the sensor board cable: 1. Release the ZIF - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 39
from the system board (see Battery on page 27). 4. Remove the speakers (see Speakers on page 33). 34 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 40
Remove the sensor board: 1. Release the ZIF connector (1) to which the sensor board cable is connected, and then disconnect the sensor board cable from the sensor board. 2. Remove the sensor board (2) and cable. To install the sensor board, reverse this procedure. System board To remove the system - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 41
system board. 9. Remove the six Phillips M2.0 × 4.2 screws (1) that secure the system board to the bottom cover. 36 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 42
10. Remove the I/O bracket (2). 11. Lift the left side the system board (1) until it rests at an angle. 12. Remove the system board (2) by lifting it up and to the left at an angle. To install the system board, reverse this procedure. System board 37 - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 43
assembly or any of the display assembly internal components, remove the hinge cover by following these steps: 38 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 44
a. Close the computer. b. Turn the computer upside down with the front toward you. c. Use a case utility tool (1) or similar thin, plastic tool to separate the left (2) and right edges of the hinge cover from the display assembly. d. Remove the hinge cover (3). The hinge cover is available using - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 45
from behind the display panel (2). You must pull the tape multiple times before it is completely removed. 40 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 46
b. Swing the top edge (3) of the display panel up and forward until the display panel cable is accessible. c. Release the adhesive support strip (1) that secures the display panel cable connector to the display panel. d. Disconnect the display panel cable (2) from the display panel. e. Remove the - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 47
-001. c. Remove the two Phillips M2.0 × 3.8 screws (3) that secure the display back cover to the display hinges. 42 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 48
d. Remove the six Phillips M2.5 × 3.0 broad head screws (4) that secure the display back cover to the display hinges. e. Release the display panel cable and the wireless antenna cable from the routing channel in the right display hinge area (1). f. Release the camera cable and the wireless antenna - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 49
camera cable (3). The camera module cable is included in the Cable Kit, spare part number L90412-001. 44 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 50
14. To remove the display cable, peel the cable off the inside of the display back cover. a. Release the display panel cable from the retaining clips (1) built into the bottom edge of the display back cover. b. Remove the display panel cable (2). The display panel cable is available using spare part - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 51
the left hinge (2). d. Rock the right hinge (1) back and forth until it releases from the bottom cover. 46 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 52
e. Remove the right hinge (2). The hinges are available using spare part number M76003-001. To reassemble and replace the display assembly, reverse this procedure. Display assembly 47 - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 53
creating a backup, go to http://www.support.google.com. Resetting A factory reset erases "Reset this Chrome device." ● You are having problems with your user profile or settings. ● You restarted then select Continue. 5. Follow the on-screen instructions to reset your computer, and sign in with - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 54
information about performing a system recovery on your computer, go to http://www.support.google.com. Before you begin the recovery process, you need the following Utility from the Apps list, and follow the on-screen instructions. Creating recovery media You can use recovery media to recover - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 55
, select Recovery, and then select Get started. 4. Follow the on-screen instructions to create the recovery media. NOTE: All data and partitions on your recovery For details about setting up the computer, go to http://www.support.google.com. Erasing and reformatting the recovery media When you create - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 56
5. After the recovery media is erased, select Done to close the Chromebook Recovery Utility, and then remove the USB flash drive or SD memory card. The media is ready to be formatted using a formatting tool provided by your operating system. Erasing and reformatting the recovery media 51 - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 57
7 Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, input power ratings, and operating specifications provide helpful - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 58
35.6 cm (14.0 in) display specifications This section provides specifications for your display. Table 7-2 Display specifications Metric Active diagonal size Resolution Surface treatment Brightness 35.6 cm 1366 × 768 (HD) Antiglare 250 nits Viewing angle Backlight Display panel interface SVA - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 59
8 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 60
Table 8-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 People's Republic of China CCC 4 - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 61
9 Recycling When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 62
audio-in (microphone) 3 audio-out (headphone) 3 K keyboard product description 1 keys esc 7 power 8 L labels Bluetooth 8 regulatory 8 serial number 8 service 8 wireless certification 8 WLAN 8 lights AC adapter and battery 4 battery 4 camera 6 M memory module product description 1 microphone product - HP Chromebook 14 inch 14a-ne0000 | Maintenance and Service Guide - Page 63
8 serviceability, product description 2 slots security cable 4 solid-state drive product description 1 speaker illustrated 11 removal 33 spare part number 11 spare part numbers 33 speakers, identifying 7 specifications computer 52 display 52, 53 hard drive 52 static electricity 14, 15 support
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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.