HP Chromebook x2 12-f000 Maintenance and Service Guide
HP Chromebook x2 12-f000 Manual
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- HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 1
HP Chromebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: May 2018 Document Part Number: L15921-001 Product notice This guide describes features that - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 4
iv Safety warning notice - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 5
...16 Packaging and transporting guidelines 17 Workstation guidelines 17 Equipment guidelines ...18 5 Removal and replacement procedures for authorized service provider parts 19 Component replacement procedures ...19 Display panel assembly ...20 Touchscreen control board ...22 Display panel cable - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 6
Rear webcam ...37 Left speaker ...38 System board ...39 WLAN module ...42 6 Specifications ...44 Computer specifications ...44 31.24 cm (12.3 in) display specifications ...45 7 Power cord set requirements ...46 Requirements for all countries ...46 Requirements for specific countries and regions 47 - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 7
Product Name HP Chromebook PC Models: XXXX Processors Intel® Core™ i5-7Y54 (1.0 GHz, turbo to 3.2 GHz), 8 GB 1866 MHz L3, Dual, HDCP Intel M3-7Y30 (1.0 GHz), 4/8 GB 1866 MHz L3, Dual, HDCP Intel Pentium™ 4415Y Graphics Internal graphics: Intel HD Graphics 615 Panel 12.3 in BrightView - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 8
4 Cell WHr 48 Long Life -PL Fast Charge battery 45 W nPFC USB Type-C AC adapter Security TPM 2.0 Security lock slot Operating system ChromeOS (64-bit) Serviceability End user replaceable parts: AC adapter Digital pen 2 Chapter 1 Product description - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 9
. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal safety information, refer to the Regulatory, Safety, and Environmental Notices. This guide is provided in the box. NOTE: When a device is connected to - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 10
Memory card reader AC adapter and battery light USB Type-C power connector and port Description Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: 1. Hold the card label-side up, with connectors facing the computer. 2. Insert the card into - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 11
free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. This guide is provided in the box. Display 5 - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 12
Rear display Component (1) Rear internal microphone (2) Rear camera Description Records sound. Allows you to video chat, record video, and record still images. 6 Chapter 2 External component identification - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 13
Top edge Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is on and you want to lock the screen, press the button until you see the sign-in - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 14
Bottom edge Component (1) (2) Alignment posts (2) Docking port Description Guide the keyboard to the correct connection with the tablet. Connects the tablet to the keyboard base. 8 Chapter 2 External component identification - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 15
provide information you may need when you troubleshoot system problems or travel internationally with the computer. support. Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component (1) HP - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 16
Component (3) Serial number (4) Warranty period ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 17
current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 18
Item (5) (6) (7) (8) (9) (10) (11) (12) (13) (14) (15) (16) (17) Component Front webcam (includes webcam cable) Front microphone (includes cable) Rear microphone ( -001 L20788-001 L20787-001 L17088-001 L17087-001 L17090-031 L17090-001 L20170-031 L20170-001 12 Chapter 3 Illustrated parts catalog - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 19
Miscellaneous parts Component AC adapter Digital pen Power cord (black, 1 m): For use in North America For use in the United Kingdom Screw kit Spare part number 934739-850 L23054-001 920688-001 920688-006 L17089-001 Miscellaneous parts 13 - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 20
need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 21
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. Service considerations 15 - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 22
vinyl tray Removing DIPS from plastic foam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 23
be properly grounded when touching a component or assembly. ● Store reusable ESD-sensitive parts from assemblies in protective packaging or surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 24
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 25
complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 48 screws that must be removed, replaced, and/or loosened when servicing the parts described in this - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 26
, but does not include the touchscreen control board cable or display cable. Description Display panel, 12.3 in BrightView Ultra Wide Aspect Ratio, WLED (2400 × 1600) ultraslim, eDP 1.3 + the base enclosure (4). 20 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 27
6. Lift the display away from the base enclosure (5). Reverse this procedure to install the display panel assembly. Component replacement procedures 21 - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 28
the display panel (1). 2. Remove the touchscreen control board(2). Reverse this procedure to install the touchscreen control board. 22 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 29
Display panel cable NOTE: The display panel cable is not spared separately. IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the display panel cable, follow these steps: 1. Shut down the computer. 2. Disconnect all external - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 30
the base enclosure. 4. Remove the battery from the base enclosure (4). Reverse this procedure to install the battery. 24 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 31
Audio board NOTE: The audio board spare part kit includes the audio board cable and power button board. Description Audio board Spare part number L17078-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the audio board, - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 32
from the ZIF connector (2) that secures it to the power button board. 3. Remove the power button board (3). 26 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 33
Reverse this procedure to install the power button board. Right speaker Description speaker, right Spare part number xxxxxx-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the right speaker, follow these steps: 1. Shut - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 34
5. Replace the volume button board in the side of the base enclosure (2). Reverse this procedure to install the right speaker. 28 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 35
Volume button board NOTE: The volume button board spare part kit includes the volume button board cable. Description Volume button board Volume button board bracket Spare part number L17080-001 L17072-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 36
page 24). Remove the USB board: 1. Release the ZIF connector from the system board and USB board (1). 30 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 37
2. Remove the USB board cable from the base enclosure (2). 3. Release the ZIF connector from the USB board (1). 4. Remove the two Phillips M2.0 × 3.0 screws (2) that secure USB board bracket to the USB board. 5. Release the ZIF connector from the system board and USB board (3). 6. Remove the USB - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 38
enclosure (3). 4. Remove the POGO board from the base enclosure (4). Reverse this procedure to install the POGO board. 32 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 39
Front webcam NOTE: The front webcam spare part kit includes the webcam cable. Description Front webcam Spare part number xxxxxx-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement.. Before removing the front webcam, follow these steps: 1. - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 40
(2). 3. Remove the front microphone module from the base enclosure (3). Reverse this procedure to install the front microphone. 34 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 41
WLAN antenna Description WLAN dual antenna module Spare part number L17064-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the WLAN antenna module, follow these steps: 1. Shut down the computer. 2. Disconnect all - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 42
the rear microphone module from the base enclosure (2). Reverse this procedure to install the rear microphone module. 36 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 43
Rear webcam Description Rear webcam Spare part number L17083-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the rear webcam, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 44
base enclosure. 3. Remove the speaker from the base enclosure (3). Reverse this procedure to install the left speaker. 38 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 45
System board NOTE: The system board spare part kit includes a solid state drive, thermal material, heatsink, and adhesive cover for the system board and battery. Description i5-7Y54 (1.0 GHz, turbo to 3.2 GHz), 8 GB 1866 MHz L3, Dual, HDCP (includes 65536 MB eMMC SSD) M3-7Y30 (1.0 GHz), 8 GB 1866 - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 46
the system board: 1. Remove the Phillips M2.0 × 1.5 screw (1) that secures the system board to the base enclosure. 40 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 47
2. Remove the system board (2). Reverse this procedure to install the system board. Component replacement procedures 41 - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 48
Phillips PM2.0×3.4 screw (2) that secures the WLAN module to the system board (the WLAN module tilts up). 42 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 49
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. Reverse this procedure to install the WLAN module. Component replacement procedures 43 - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 50
10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 51
31.24 cm (12.3 in) display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format mm x 0.252 mm 1366×768 RGB vertical stripe LED 80 × 25 2.0 W ±65° horizontal, ±50° vertical (typical) 31.24 cm (12.3 in) display specifications 45 - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 52
7 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 53
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 54
Country/region Accredited agency Applicable note number 3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 55
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 56
, identifying 5, 6 J jacks audio-in (microphone) 3 audio-out (headphone) 3 K Keyboard spare part number 12 keyboard product description 2 L labels Bluetooth 10 regulatory 10 serial number 9 service 9 wireless certification 10 WLAN 10 lights AC adapter and battery 3, 4 camera 5 M memory card reader - HP Chromebook x2 12-f000 | Maintenance and Service Guide - Page 57
19 S screw kit spare part number 13 security, product description 2 serial number, computer 9 service labels, locating 9 serviceability, product description 2 slots memory card reader 4 speaker spare part number 12 speaker, identifying 5 speaker, left removal 38 spare part number 38 speaker, right
HP Chromebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.