Section |
Page |
Printer overview |
13 |
Warning icons |
13 |
Potential shock hazard |
14 |
Printer views |
14 |
Printer front view |
14 |
Printer back view |
15 |
Control-panel view |
16 |
Printer specifications |
19 |
Technical specifications |
19 |
Supported operating systems |
21 |
Mobile printing solutions |
23 |
Printer dimensions |
23 |
Power consumption, electrical specifications, and acoustic emissions |
24 |
Operating-environment range |
25 |
Printer hardware setup and software installation |
25 |
Paper trays |
26 |
Load paper to Tray 1 (multipurpose tray) |
26 |
Load Tray 1 (multipurpose tray) |
26 |
Tray 1 (multipurpose tray) paper orientation |
28 |
Load paper to Tray 2 |
32 |
Load Tray 2 or the optional 550-sheet trays |
32 |
Tray 2 and the optional 550-sheet trays paper orientation |
34 |
Use alternative letterhead mode |
37 |
Load and print envelopes |
38 |
Print envelopes |
38 |
Envelope orientation |
38 |
Load and print labels |
39 |
Manually feed labels |
39 |
Label orientation |
40 |
Supplies, accessories, and parts |
41 |
Order supplies, accessories, and parts |
41 |
Ordering |
41 |
Supplies and accessories |
41 |
Customer self-repair parts |
43 |
Configure the HP toner-cartridge-protection supply settings |
44 |
Introduction |
44 |
Enable or disable the Cartridge Policy feature |
44 |
Enable or disable the Cartridge Protection feature |
46 |
Replace the toner cartridges |
49 |
Toner cartridge information |
49 |
Remove and replace the toner cartridge |
51 |
Replace the toner collection unit (TCU) |
53 |
Replace the toner collection unit (TCU) |
53 |
Replace the staple cartridge (stapler models only) |
55 |
Remove and replace the staple cartridge in the 3-bin stapler/stacker |
55 |
Remove and replace the staple cartridge in the convenience stapler |
57 |
Print |
59 |
Print tasks (Windows) |
59 |
How to print (Windows) |
59 |
Automatically print on both sides (Windows) |
60 |
Manually print on both sides (Windows) |
60 |
Print multiple pages per sheet (Windows) |
60 |
Select the paper type (Windows) |
61 |
Additional print tasks |
61 |
Print tasks (macOS) |
62 |
How to print (macOS) |
62 |
Automatically print on both sides (macOS) |
62 |
Manually print on both sides (macOS) |
62 |
Print multiple pages per sheet (macOS) |
63 |
Select the paper type (macOS) |
63 |
Additional print tasks |
64 |
Store print jobs on the printer to print later or print privately |
64 |
Introduction |
64 |
Create a stored job (Windows) |
64 |
Create a stored job (macOS) |
65 |
Print a stored job |
66 |
Delete a stored job |
66 |
Information sent to printer for Job Accounting purposes |
67 |
Mobile printing |
67 |
Mobile printing solutions |
67 |
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing |
68 |
HP ePrint via email |
69 |
AirPrint |
69 |
Android embedded printing |
70 |
Print from a USB flash drive |
70 |
Enable the USB port for printing |
70 |
Print USB documents |
71 |
Print using the SuperSpeed USB 3.0 port (wired) |
72 |
Method one: Enable the SuperSpeed USB 3.0 port from the printer control panel menus |
72 |
Method two: Enable the SuperSpeed USB 3.0 port from the HP Embedded Web Server (network-connected printers only) |
72 |
Copy |
73 |
Make a copy |
73 |
Copy on both sides (duplex) |
75 |
Additional copy tasks |
77 |
Scan |
78 |
Set up Scan to Email |
78 |
Introduction |
78 |
Before you begin |
78 |
Step one: Access the HP Embedded Web Server (EWS) |
79 |
Step two: Configure the Network Identification settings |
80 |
Step three: Configure the Send to Email feature |
80 |
Step four: Configure the Quick Sets (optional) |
90 |
Step five: Set up Send to Email to use Office 365 Outlook (optional) |
90 |
Set up Scan to Network Folder |
93 |
Introduction |
93 |
Before you begin |
93 |
Step one: Access the HP Embedded Web Server (EWS) |
93 |
Step two: Set up Scan to Network Folder |
94 |
Set up Scan to SharePoint |
103 |
Introduction |
103 |
Before you begin |
103 |
Step one: Access the HP Embedded Web Server (EWS) |
103 |
Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set |
104 |
Scan a file directly to a SharePoint site |
106 |
Quick Set scan settings and options for Scan to SharePoint |
107 |
Set up Scan to USB Drive |
108 |
Introduction |
109 |
Step one: Access the HP Embedded Web Server (EWS) |
109 |
Step two: Enable Scan to USB Drive |
109 |
Step three: Configure the Quick Sets (optional) |
110 |
Default scan settings for Scan to USB Drive setup |
111 |
Default file settings for Save to USB setup |
111 |
Scan to email |
112 |
Introduction |
112 |
Scan to email |
112 |
Scan to job storage |
115 |
Introduction |
115 |
Scan to job storage on the printer |
115 |
Print from job storage on the printer |
117 |
Scan to network folder |
117 |
Introduction |
117 |
Scan to network folder |
117 |
Scan to SharePoint |
119 |
Introduction |
120 |
Scan to SharePoint |
120 |
Scan to USB drive |
121 |
Introduction |
122 |
Scan to USB drive |
122 |
Use HP JetAdvantage business solutions |
123 |
Additional scan tasks |
124 |
Fax |
125 |
Set up fax |
125 |
Introduction |
125 |
Set up fax by using the printer control panel |
125 |
Change fax configurations |
126 |
Fax dialing settings |
126 |
General fax send settings |
127 |
Fax receive settings |
128 |
Send a fax |
129 |
Create a fax printing schedule |
131 |
Block incoming faxes |
132 |
Create a list of blocked fax numbers |
132 |
Delete numbers from the list of blocked fax numbers |
132 |
Additional fax tasks |
132 |
Manage the printer |
134 |
Advanced configuration with the HP Embedded Web Server (EWS) |
134 |
Introduction |
134 |
How to access the HP Embedded Web Server (EWS) |
135 |
HP Embedded Web Server features |
136 |
Configure IP network settings |
144 |
Printer sharing disclaimer |
144 |
View or change network settings |
144 |
Rename the printer on a network |
145 |
Manually configure IPv4 TCP/IP parameters from the control panel |
145 |
Manually configure IPv6 TCP/IP parameters from the control panel |
146 |
Link speed and duplex settings |
146 |
Printer security features |
147 |
Introduction |
147 |
Security statements |
147 |
Assign an administrator password |
147 |
IP Security |
148 |
Encryption support: HP High Performance Secure Hard Disks |
149 |
Lock the formatter |
149 |
Energy-conservation settings |
149 |
Set the sleep timer and configure the printer to use 1 watt or less of power |
149 |
Set the sleep schedule |
149 |
HP Web Jetadmin |
150 |
Software and firmware updates |
150 |
Solve problems |
151 |
Control panel help system |
151 |
Reset factory settings |
152 |
Introduction |
152 |
Method one: Reset factory settings from the printer control panel |
152 |
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only) |
152 |
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS |
152 |
Change the “Very Low” settings |
153 |
Order supplies |
154 |
Printer does not pick up paper or misfeeds |
154 |
Introduction |
154 |
The printer does not pick up paper |
154 |
The printer picks up multiple sheets of paper |
157 |
The document feeder jams, skews, or picks up multiple sheets of paper |
159 |
Clear paper jams |
160 |
Paper jam locations |
160 |
Auto-navigation for clearing paper jams |
161 |
Experiencing frequent or recurring paper jams? |
161 |
31.13.yz jam error in the document feeder |
161 |
13.B2.D1 jam error in Tray 1 (multipurpose tray) |
164 |
13.B2.D2 jam error in Tray 2 |
166 |
13.A3 jam error in Tray 3 |
171 |
13.A4 jam error in Tray 4 |
176 |
13.A5 jam error in Tray 5 |
183 |
13.B2 jam error in right door |
190 |
13.B4 jam errors in the right door |
193 |
13.B9 jam errors in the fuser |
195 |
13.E1 jam error in the output bin |
199 |
13.60 jam errors in the fuser exit area when printing to a 3 bin stapler/stacker |
200 |
13.80, 13.83, or 13.84 jam errors in the 3 Bin Stapler/Stacker |
202 |
Resolving color print quality problems |
206 |
Introduction |
207 |
Troubleshoot print quality |
207 |
Improve copy image quality |
220 |
Check the scanner glass for dirt and smudges |
221 |
Calibrate the scanner |
222 |
Check the paper settings |
223 |
Check the image-adjustment settings |
223 |
Optimize copy quality for text or pictures |
224 |
Improve scan image quality |
224 |
Check the scanner glass for dirt and smudges |
224 |
Check the resolution settings |
226 |
Check the color settings |
226 |
Check the image-adjustment settings |
226 |
Optimize scan quality for text or pictures |
227 |
Check the output-quality settings |
228 |
Improve fax image quality |
228 |
Check the scanner glass for dirt and smudges |
228 |
Check the send-fax resolution settings |
230 |
Check the image-adjustment settings |
230 |
Optimize fax quality for text or pictures |
231 |
Check the error-correction setting |
231 |
Check the fit-to-page setting |
232 |
Send to a different fax machine |
232 |
Check the sender's fax machine |
232 |
Solve wired network problems |
232 |
Introduction |
232 |
Poor physical connection |
233 |
The computer is unable to communicate with the printer |
233 |
The printer is using incorrect link and duplex settings for the network |
233 |
New software programs might be causing compatibility problems |
233 |
The computer or workstation might be set up incorrectly |
234 |
The printer is disabled, or other network settings are incorrect |
234 |
Solve wireless network problems |
234 |
Introduction |
234 |
Wireless connectivity checklist |
234 |
The printer does not print after the wireless configuration completes |
235 |
The printer does not print, and the computer has a third-party firewall installed |
235 |
The wireless connection does not work after moving the wireless router or printer |
235 |
Cannot connect more computers to the wireless printer |
236 |
The wireless printer loses communication when connected to a VPN |
236 |
The network does not appear in the wireless networks list |
236 |
The wireless network is not functioning |
236 |
Reduce interference on a wireless network |
237 |
Solve fax problems |
237 |
Checklist for solving fax problems |
237 |
General fax problems |
239 |
Service and support |
241 |
HP limited warranty statement |
241 |
UK, Ireland, and Malta |
242 |
Austria, Belgium, Germany, and Luxemburg |
243 |
Belgium, France, and Luxemburg |
243 |
Italy |
244 |
Spain |
245 |
Denmark |
245 |
Norway |
245 |
Sweden |
246 |
Portugal |
246 |
Greece and Cyprus |
246 |
Hungary |
247 |
Czech Republic |
247 |
Slovakia |
247 |
Poland |
248 |
Bulgaria |
248 |
Romania |
248 |
Belgium and the Netherlands |
249 |
Finland |
249 |
Slovenia |
249 |
Croatia |
250 |
Latvia |
250 |
Lithuania |
250 |
Estonia |
250 |
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement |
251 |
Long life consumable and maintenance kit limited warranty statement |
251 |
HP policy on non-HP supplies |
252 |
HP anticounterfeit Web site |
252 |
Data stored on the toner cartridge |
252 |
End User License Agreement |
253 |
Customer self-repair warranty service |
257 |
Customer support |
257 |
Environmental product stewardship program |
259 |
Protecting the environment |
259 |
Ozone production |
259 |
Power consumption |
259 |
Toner consumption |
259 |
Paper use |
260 |
Plastics |
260 |
HP LaserJet print supplies |
260 |
Paper |
260 |
Material restrictions |
260 |
Battery information |
260 |
Disposal of waste equipment by users (EU, UK, and India) |
261 |
Electronic hardware recycling |
261 |
Brazil hardware recycling information |
261 |
WEEE (Turkey) |
262 |
Chemical substances |
262 |
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory Requirements |
262 |
SEPA Ecolabel User Information (China) |
262 |
The regulation of the implementation on China energy label for printer, fax, and copier |
262 |
Restriction on Hazardous Substances statement (India) |
263 |
Substances Table (China) |
264 |
Material Safety Data Sheet (MSDS) |
264 |
EPEAT |
265 |
Substances Table (Taiwan) |
265 |
For more information |
265 |
Regulatory information |
267 |
Regulatory statements |
267 |
Regulatory model identification numbers |
267 |
European Union & United Kingdom Regulatory Notice |
267 |
FCC regulations |
268 |
Canada - Industry Canada ICES-003 Compliance Statement |
268 |
VCCI statement (Japan) |
268 |
EMC statement (Korea) |
268 |
EMC statement (China) |
268 |
Power cord instructions |
269 |
Power cord statement (Japan) |
269 |
Laser safety |
269 |
Laser statement for Finland |
269 |
Nordic Statements (Denmark, Finland, Norway, Sweden) |
270 |
GS statement (Germany) |
270 |
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia) |
271 |
Taiwan BSMI USB Port (Walk-up) statement |
271 |
EMI statement (Taiwan) |
271 |
Product stability |
272 |
Telecom (fax) statements |
272 |
Fax Cord Statement |
272 |
Europe Statement for Telecom Operation |
272 |
Declaração para a ANATEL do Brasil |
272 |
New Zealand Telecom Statements |
272 |
Additional FCC statement for telecom products (US) |
273 |
Telephone Consumer Protection Act (US) |
273 |
Industry Canada CS-03 requirements |
273 |
Japan Telecom Mark |
275 |
Belarus |
275 |
Wireless statements |
275 |
European regulatory notice |
275 |
FCC compliance statement—United States |
275 |
Australia statement |
276 |
Brazil: (Portuguese) |
276 |
Canadian statements |
276 |
Products with 5 GHz Operation Industry of Canada |
276 |
Exposure to Radio Frequency Radiation (Canada) |
276 |
European Regulatory Notice |
277 |
China CMIIT Wireless Statement |
277 |
Notice for use in Japan |
277 |
Notice for use in Russia |
277 |
Mexico statement |
277 |
Taiwan statement |
277 |
Taiwan NCC statement |
277 |
Thailand Wireless Statement |
278 |
Belarus |
278 |
RFID/NFC Statement |
278 |
China Short Range Device Statement |
278 |