HP Color LaserJet Enterprise M855 Trusted Platform Module - User Guide
HP Color LaserJet Enterprise M855 Manual
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- HP Color LaserJet Enterprise M855 | Trusted Platform Module - User Guide - Page 1
HP Trusted Platform Module User Guide - HP Color LaserJet Enterprise M855 | Trusted Platform Module - User Guide - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Color LaserJet Enterprise M855 | Trusted Platform Module - User Guide - Page 3
Technical specifications ...3 Operating environment specifications 3 Supported printers and MFPs ...3 Product Dimensions ...3 TPM 14 3 Solve problems ...17 HP TPM related error codes ...18 Software and firmware updates ...19 4 Service and Troubleshooting ...21 Customer support ...21 Index ...23 - HP Color LaserJet Enterprise M855 | Trusted Platform Module - User Guide - Page 4
iv ENWW - HP Color LaserJet Enterprise M855 | Trusted Platform Module - User Guide - Page 5
, firmware will be reinstalled when the printer is restarted. All other installed applications or solutions will need to be reloaded and the printer reconfigured. NOTE: In some situations, a hard drive error might be seen requiring printer firmware to be manually restored with a USB flash drive at - HP Color LaserJet Enterprise M855 | Trusted Platform Module - User Guide - Page 6
Product views 2 Chapter 1 Product overview ENWW - HP Color LaserJet Enterprise M855 | Trusted Platform Module - User Guide - Page 7
box HP Trusted Platform Module, Install Guide Warranty One Supported printers and MFPs HP LaserJet: M806 HP LaserJet MFP: M630, M830 HP Color LaserJet: M651, M855 HP Color LaserJet MFP: M680, M880 HP Officejet: X555 HP Officejet MFP: X585 If your printer is not listed, please refer to the printer - HP Color LaserJet Enterprise M855 | Trusted Platform Module - User Guide - Page 8
Product hardware setup and software installation 1. Go to www.hp.com/support and download the latest firmware version for your printer. Update the firmware on your printer. Refer to the printer documentation for instructions. After the latest firmware is installed successfully, go to Step 2. 2. Turn - HP Color LaserJet Enterprise M855 | Trusted Platform Module - User Guide - Page 9
on the formatter. Apply slow, steady, downward pressure. You will hear a click when the connectors are fully engaged. 7. Reinstall the formatter into the printer. NOTE: It is recommended to secure the formatter with a Kensington Lock. ENWW Product hardware setup and software installation 5 - HP Color LaserJet Enterprise M855 | Trusted Platform Module - User Guide - Page 10
page. Refer to the printer documentation for instructions. Look under the Installed Personalities and Options heading on this page and verify that HP TPM Accessory: Enabled is listed. For additional TPM user information and troubleshooting, go to www.hp.com/support/. 6 Chapter 1 Product overview - HP Color LaserJet Enterprise M855 | Trusted Platform Module - User Guide - Page 11
2 Manage the product ● View TPM status via HP Embedded Web Server (EWS) ● Stop using TPM ● Install a new or re-enable an existing TPM after disabling a previous TPM ENWW 7 - HP Color LaserJet Enterprise M855 | Trusted Platform Module - User Guide - Page 12
How to access the HP Embedded Web Server (EWS) Refer to the printer user guide for information on how to access the HP Embedded Web Server. Product confirmation After the printer has initialized, print a configuration page. Refer to the printer documentation for instructions. Look under the - HP Color LaserJet Enterprise M855 | Trusted Platform Module - User Guide - Page 13
procedure, all customer data will be lost, including at installed solutions on the device. 1. Access the preboot menu by pressing the HP logo when the initializing screen has reached 1/8 for Multi Function Printers. Press the HP logo before 1/8 for Single Function Printers. ENWW Stop using TPM 9 - HP Color LaserJet Enterprise M855 | Trusted Platform Module - User Guide - Page 14
2. From the preboot menu on the control panel, navigate to Administrator and press OK. If prompted, enter the Administrator password. 3. Navigate to F: TPM Config and press OK. 10 Chapter 2 Manage the product ENWW - HP Color LaserJet Enterprise M855 | Trusted Platform Module - User Guide - Page 15
4. Press Stop Using and then OK. 5. The control panel displays Data will be lost Firmware reinstall may be needed. Press any key. ENWW Stop using TPM 11 - HP Color LaserJet Enterprise M855 | Trusted Platform Module - User Guide - Page 16
6. Press Disable TPM then OK. 7. The control panel displays TPM Disable was Successful. Press any key. NOTE: Once disabled, the TPM may be left on the formatter or removed. If left installed, it can be reenabled by following the steps in the Install a new or re-enable an existing TPM after - HP Color LaserJet Enterprise M855 | Trusted Platform Module - User Guide - Page 17
8. The printer restarts and displays Upgrading FW and progress bar on the control panel. 9. Verify the TPM is disabled by printing a configuration page and looking for HP TPM Accessory: Disabled. ENWW Stop using TPM 13 - HP Color LaserJet Enterprise M855 | Trusted Platform Module - User Guide - Page 18
the TPM on the formatter and then install the formatter in the printer. 2. Access the preboot menu by pressing the HP logo when the initializing screen has reached 1/8 for Multi Function Printers. Press the HP logo before 1/8 for Single Function Printers. 14 Chapter 2 Manage the product ENWW - HP Color LaserJet Enterprise M855 | Trusted Platform Module - User Guide - Page 19
3. At the preboot menu, navigate to Administrator and press OK. If prompted, enter the Administrator password. 4. Navigate to F: TPM Config and press OK. ENWW Install a new or re-enable an existing TPM after disabling a previous TPM 15 - HP Color LaserJet Enterprise M855 | Trusted Platform Module - User Guide - Page 20
5. Press Enable and Use and then OK. 6. The printer restarts. 7. After the printer has initialized, print a configuration page. Look under the Installed Personalities and Options heading on this page and verify that HP TPM Accessory: Enabled is listed. 16 Chapter 2 Manage the product ENWW - HP Color LaserJet Enterprise M855 | Trusted Platform Module - User Guide - Page 21
3 Solve problems ● HP TPM related error codes ● Software and firmware updates ENWW 17 - HP Color LaserJet Enterprise M855 | Trusted Platform Module - User Guide - Page 22
is installed in a printer that previously TPM had a different TPM installed. Reinstall the original TPM into the printer. Restart the printer. OR If choosing to protect the printer with the new TPM, please go to www.hp.com/support/ for detailed instructions. 18 Chapter 3 Solve problems ENWW - HP Color LaserJet Enterprise M855 | Trusted Platform Module - User Guide - Page 23
Software and firmware updates Refer to the printer documentation for information on software and firmware updates. ENWW Software and firmware updates 19 - HP Color LaserJet Enterprise M855 | Trusted Platform Module - User Guide - Page 24
20 Chapter 3 Solve problems ENWW - HP Color LaserJet Enterprise M855 | Trusted Platform Module - User Guide - Page 25
/support Have the printer name, serial number, date of purchase, and problem description ready. Get support for products used with a Macintosh computer www.hp.com/go/macosx Order genuine HP parts or accessories www.hp.com/buy/parts Order additional HP service or maintenance agreements www.hp - HP Color LaserJet Enterprise M855 | Trusted Platform Module - User Guide - Page 26
22 Chapter 4 Service and Troubleshooting ENWW - HP Color LaserJet Enterprise M855 | Trusted Platform Module - User Guide - Page 27
operating 3 storage 3 I install 4 confirm 8 new 14 installation 4 confirmation 8 new 14 Internet Explorer, versions supported HP Embedded Web Server 8 K key certificates 8 printers supported 3 privacy features 8 private keys 8 S safety features 8 security features 8 setup 4 new TPM 14 software how - HP Color LaserJet Enterprise M855 | Trusted Platform Module - User Guide - Page 28
V view product 2 W warranty 3 Web browser requirements HP Embedded Web Server 8 weight 3 width 3 24 Index ENWW
HP Trusted Platform Module
User Guide