HP Color LaserJet Enterprise M855 User Guide 2

HP Color LaserJet Enterprise M855 Manual

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  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 1
    COLOR LASERJET ENTERPRISE M855 User Guide M855dn M855xh M855x+
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 2
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 3
    HP Color LaserJet Enterprise M855 User Guide
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 4
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 5
    hole punch location ...29 3 Parts, supplies, and accessories ...31 Order parts, accessories, and supplies ...32 Ordering ...32 Parts and supplies ...32 Accessories ...34 Replace the toner cartridges ...35 Replace the imaging drums ...38 ENWW iii
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 6
    print (Mac OS X) ...52 Automatically print on both sides (Mac OS X 52 Manually print on both sides (Mac OS X 52 Print multiple pages per sheet (Mac a stored job ...57 Mobile printing ...58 HP Wireless Direct printing ...58 HP ePrint via email ...58 HP ePrint software ...59 AirPrint ...60 Print from
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 7
    ...70 Assign a system password ...70 Encryption support: HP High Performance Secure Hard Disks 71 Software and firmware updates ...72 6 Solve problems ...73 Restore factory-set defaults ...74 Control panel help system ...75 A "Cartridge is low" or "Cartridge is very low" message displays on the
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 8
    Step one: Use paper that meets HP specifications 124 Step two: Check the environment 125 Check other print job settings ...125 Adjust color settings (Windows 125 Try a different print driver ...126 Set the individual tray alignment 127 Solve wired network problems ...128 Poor physical connection
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 9
    US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 10
    of the optional finishing accessories can also be installed with the M855dn model. Optional stapler/stacker finishing accessory Optional stapler/stacker with 2/4 Available in North America and Latin America M855dn A2W77A M855xh A2W78A M855x+ A2W79A M855x+ D7P73A 2 Chapter 1 Product
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 11
    ● HP ePrint Enterprise www.hp.com/go/ LaserJetMobilePrinting (English only) www.hp.com/go/ eprintsoftware www.hp.com/go/ eprintenterprise ● HP ePrint Home & Biz ● HP Printer Control app ● Google Cloud Print ● AirPrint www.google.com/ cloudprint/learn www.hp.com/go/airprint M855dn A2W77A M855xh
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 12
    M855dn M855xh M855x+ M855x+ A2W77A A2W78A A2W79A D7P73A Supported operating systems2, 3 Windows XP SP3 or later, 32-bit and 64-bit NOTE: The software installer does not support the 64-bit version, but the print driver supports it. NOTE: Microsoft retired mainstream support for Windows XP
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 13
    view 12 34 5 9 6 8 7 10 M855dn 11 M855xh 1 Output bin 2 Control panel with color touchscreen display (tilts up for easier viewing) 3 Easy access to the fuser and for clearing jams) 6 Tray 1 7 Tray 2 8 On/off button 9 Front door (access to the toner cartridges and imaging drums
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 14
    Product back view 4 3 1 2 1 Formatter (contains the interface ports) 2 Lever to lock the product to the 3x500-sheet feeder (M855xh model only) 3 Power connection 4 Model and serial number label 6 Chapter 1 Product introduction ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 15
    Interface ports 1 2 3 4 5 1 Slot for a cable-type security lock 2 Local area network (LAN) Ethernet (RJ-45) network port 3 USB port for connecting external USB devices (this port might be covered) 4 Hi-Speed USB 2.0 printing port NOTE: For Easy-access USB printing, use the USB port near the
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 16
    the product Home screen at any time. 2 Product status The status line provides information about the overall product status. 3 HP logo or Home button On any screen other than the Home screen, the HP logo changes to a Home button. Touch the Home button to return to the Home screen. 4 Stop button
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 17
    10 Scroll bar 11 Features Touch the up or down arrows on the scroll bar to see the complete list of available features. Depending on the product configuration, the features that appear in this area can include any of the following items: ● Quick Sets ● Retrieve from USB ● Retrieve from Device
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 18
    Finishing accessory views These finishing devices are available as accessories for this product. ● Stapler/stacker and stapler/stacker with hole punch ● Booklet maker and booklet maker with hole punch Stapler/stacker and stapler/stacker with hole punch 2 4 3 1 1 Stapler/stacker output bins 2
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 19
    bins 3 Stapler/stacker output slot 4 Lower booklet door (access for clearing jams) 5 Front left door 6 Stapler 1 7 Lower paper delivery guide 8 Upper paper delivery guide 9 Top left door 10 Hole-punch unit (hole punch models only) 11 Hole-punch alignment knob (hole punch models
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 20
    Go to www.hp.com/support. 2. Select your country/region. 3. Click Product Support & Troubleshooting. 4. Enter the product name (HP Color LaserJet Enterprise M855), and then select Search. Find the following support: ● Install and configure ● Learn and use ● Solve problems ● Download software updates
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 21
    US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 22
    in the following situations: ● When you load paper into the tray ● When you specify a particular tray or paper type for a print job through the print driver or a software program and the tray is not configured to match the print-job's settings NOTE: The prompt does not display if you are printing
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 23
    from Tray 1 during printing. 1. Open Tray 1. 2. Pull out the tray extension to support the paper. 3. Load paper in the tray. See Table 2-1 Tray 1 paper orientation on page 16. TIP: To achieve the highest print-quality, HP recommends that you load the paper long-edge first. ENWW Load Tray 1 15
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 24
    4. Make sure that the paper fits under the fill line on the paper guides. 5. Adjust the side guides so that they lightly touch the paper stack, but do not bend it. Table 2-1 Tray 1 paper orientation Paper type Image orientation Preprinted, letterhead, or labels
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 25
    Table 2-1 Tray 1 paper orientation (continued) Paper type Image orientation Duplex mode Automatic 2-sided printing How to load paper Face-up Top edge toward the back of the product Prepunched Portrait 1-sided printing Face-down Holes towards the right of the tray Preprinted or letterhead
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 26
    Table 2-1 Tray 1 paper orientation (continued) Paper type Image orientation Duplex mode Automatic 2-sided printing How to load paper Face-up Top edge toward the left Envelopes Short edge of the envelope feeding into the product 1-sided printing Face-down Top edge toward the back of the
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 27
    the size of the paper being used. 3. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 28
    4. Close the tray. 5. The control panel shows the tray's paper type and size. If the configuration is not correct, follow the instructions on the control panel to change the type or size. 6. For custom-size paper, you need to specify the X and Y dimensions for the paper when
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 29
    Table 2-2 Tray 2 paper orientation (continued) Paper type Image orientation Duplex mode Automatic 2-sided printing How to load paper Face-down Top edge at the back of the tray Landscape 1-sided printing Face-up Bottom edge toward the right side of the tray Automatic 2-sided printing Face-
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 30
    Table 2-2 Tray 2 paper orientation (continued) Paper type Image orientation Prepunched Portrait Duplex mode 1-sided printing How to load paper Holes toward the left side of the tray Automatic 2-sided printing Holes toward the right side of the tray 22 Chapter 2 Paper trays ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 31
    . 1. Open the tray. NOTE: Do not open this tray while it is in use. 2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. 3. For any of the following paper sizes, also adjust the blue paper-stop
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 32
    into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. The control panel shows the tray's paper type and size. If the configuration is not correct, follow the instructions on the control panel to change the type or size. 7. For custom-size paper, you need to
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 33
    Table 2-3 3x500-sheet tray paper orientation Paper type Image orientation Preprinted or letterhead Portrait Duplex mode 1-sided printing How to load paper Face-up Top edge at the back of the tray Automatic 2-sided printing Face-down Top edge at the back of the tray Landscape 1-sided
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 34
    Table 2-3 3x500-sheet tray paper orientation (continued) Paper type Image orientation Duplex mode Prepunched Portrait 1-sided printing How to load paper Holes toward the left side of the tray Automatic 2-sided printing Holes toward the right side of the tray 26 Chapter 2 Paper trays ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 35
    Load the 3,500-sheet high-capacity tray The 3,500-sheet high-capacity tray supports only A4 and Letter-size paper. 1. Open the right and left sides of the tray. 2. On each side, adjust the paper-size lever to the
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 36
    3. Load full reams of paper into each side of the tray. The right side holds 1,500 sheets of paper. The left side holds 2,000 sheets of paper. NOTE: For best results, load full reams of paper. Avoid dividing reams into smaller sections. 4. Close the right and left sides of the tray. 28 Chapter 2
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 37
    Configure the default staple location 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the following menus: ● Stapler/Stacker Settings ● Stapling 3. Select a staple location from the list of options, and then touch the Save button. The
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 38
    ● Three top ● Three bottom NOTE: For documents with portrait orientation, the holes are on the left. For documents with landscape orientation, the holes are on the top. 30 Chapter 2 Paper trays ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 39
    accessories, and supplies ● Replace the toner cartridges ● Replace the imaging drums For more information: In the US, go to www.hp.com/support/colorljM855. Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 40
    -to-depot support is not provided under the HP product warranty. ● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the product warranty period. Item HP 826A Black toner cartridge HP 826A Cyan toner cartridge HP 826A
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 41
    Fuser Kit 110V Maintenance 110V fuser kit Mandatory Fuser Kit 220V Maintenance 220V fuser kit Mandatory Transfer & Roller Kit Replacement Kit Replacement control-panel assembly Mandatory Secondary Transfer Roller Kit Replacement secondary transfer roller Mandatory ITB Service Kit
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 42
    Maker/Finisher with 2/3 hole punch (available in North America and Latin America) Booklet maker with hole punch finishing accessory A2W84A HP LaserJet Booklet Maker/Finisher with 2/4 hole punch (available in Europe, the Middle East, Africa, and AsiaPacific Countries/Regions) Booklet maker with
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 43
    product uses four colors and has a different toner cartridge for each color: black (K), cyan (C), magenta (M), and yellow (Y). The product also has four imaging drums that are separate from the toner cartridges. The toner cartridges are above the imaging drums. The toner cartridges and imaging drums
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 44
    1. Open the front door. 2. Grasp the handle of the used toner cartridge and pull out to remove it. 3. Remove the new toner cartridge from its protective bag. 36 Chapter 3 Parts, supplies, and accessories ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 45
    4. Hold both sides of the toner cartridge and shake it up and down 5-6 times. 5. Align the toner cartridge with its slot, and then insert the toner cartridge into the product. 6. Close the front door. ENWW Replace the toner cartridges 37
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 46
    and has a different imaging drum for each color: black (K), cyan (C), magenta (M), and yellow (Y). The product also has four toner cartridges that are separate from the imaging drums. The toner cartridges are above the imaging drums. The toner cartridges and imaging drums are inside the front door
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 47
    1. Open the front door. 2. Grasp the handle of the used imaging drum and pull out to remove it. Grasp the blue handle on the top of the imaging drum to support it. 3. Remove the new imaging drum from its protective bag. ENWW Replace the imaging drums 39
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 48
    4. Align the imaging drum with its slot, and then insert the imaging drum into the product. The protective cover on the bottom of the drum automatically slides off as the imaging drum is inserted. Recycle this cover with the used imaging drum. 5. Close the front door. 40 Chapter 3 Parts, supplies,
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 49
    US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 50
    the list of printers, and then select Properties or Preferences (the name varies for different software programs). 3. Click or tap the tabs in the print driver to configure the available options. 4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 51
    Automatically print on both sides (Windows) NOTE: Your print driver might look different than what is shown here, but the steps are the same. 1. From the software program, select the Print option. 2. Select the product
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 52
    4. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog box. 5. In the Print dialog box, click the OK button to print the job. 44 Chapter 4 Print ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 53
    Manually print on both sides (Windows) NOTE: Your print driver might look different than what is shown here, but the steps are the same. 1. From the software program, select the Print option. 2. Select the product
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 54
    4. Select the Print on both sides check box. Click the OK button to print the first side of the job. 5. Retrieve the printed stack from the output bin, and then place it with the printed-side facing up in Tray 1. 6. If prompted, touch the appropriate control panel button to continue. 46 Chapter 4
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 55
    Print multiple pages per sheet (Windows) NOTE: Your print driver might look different than what is shown here, but the steps are the same. 1. From the software program, select the Print option. 2. Select the product
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 56
    4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close the Document Properties dialog box. 6. In the Print dialog box, click the OK button to print the job. 48
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 57
    Select the paper type (Windows) NOTE: Your print driver might look different than what is shown here, but the steps are the same. 1. From the software program, select the Print option. 2. Select the product
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 58
    4. From the Paper type drop-down list, click the More... option. 5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. 50 Chapter 4 Print ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 59
    7. Select the option for the type of paper you are using, and then click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. ENWW Print tasks (Windows) 51
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 60
    the Layout menu. 4. Select a binding option from the Two-Sided drop-down list. 5. Click the Print button. Manually print on both sides (Mac OS X) NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 61
    3. Open the menus drop-down list or click Show Details, and then click the Layout menu. 4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet. 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6. From the
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 62
    on the product Create a stored job (Windows) You can store jobs on the product so you can print them at any time. NOTE: Your print driver might look different than what is shown here, but the steps are the same. 1. From the software program, select the Print option. 2. Select the product
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 63
    4. Select a Job Storage Mode option. ● Proof and Hold: Print and proof one copy of a job, and then print more copies. ● Personal Job: The job does not print until you request it at the product control panel. For this job-storage mode, you can select one of the Make Job Private/Secure options. If you
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 64
    them at any time. 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Job Storage menu. 4. In the Mode drop-down list, select
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 65
    ● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the product memory so you can print it again later. ● Stored Job: Store a job on the product and allow other users to print the job at any time. If you assign a personal identification number (PIN) to the job,
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 66
    HP LaserJet printers (check the printer's documentation). See www.hp.com/go/jd2800wSupport for more information on the HP Jetdirect 2800w NFC & Wireless Direct Accessory. HP with HP Connected. Follow this procedure to enable HP Web Services and register with HP Connected: 1. Open the HP Embedded
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 67
    Services. NOTE: Enabling Web Services might take several minutes. 4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process. HP ePrint software The HP bottom left of the driver screen). Select HP ePrint. For Windows, the HP ePrint software supports TCP/IP printing to
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 68
    use AirPrint, the product must be connected to the same wireless network as the Apple device. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/airprint. NOTE: AirPrint does not support USB connections. 60 Chapter 4 Print ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 69
    Print from the USB port This product features easy-access USB printing, so you can quickly print files without sending them from a computer. The product accepts standard USB flash drives in the USB port on the front of the product. You can print the following types of files: ● .pdf ● .prn ● .pcl ● .
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 70
    62 Chapter 4 Print ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 71
    US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search. HP's all-inclusive help for your product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 72
    ● Receive notification of product and supplies events ● View and change network configuration The HP Embedded Web Server works when the product is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based product connections. You do not have to have Internet access to
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 73
    . ● All Settings: Click this button to return to the HP Utility main page. ● Applications: Click this button to manage which HP tools or utilities appear in the Dock. ● HP Support: Click this button to open a browser and go to the HP support Web site for the product. ● Supplies: Click this button
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 74
    print jobs that are stored on the product hard disk. Configures the network settings, such as the IPv4 and IPv6 settings. Provides access to the HP Embedded Web Server. 66 Chapter 5 Manage the product ENWW
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    , monitor, maintain, troubleshoot, and secure your printing and imaging environment - ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 76
    Economy settings ● Optimize speed or energy usage ● Set Sleep mode ● Set the Sleep Schedule Optimize speed or energy usage By default the product stays warm between jobs to optimize speed and print the first page of jobs faster. To conserve energy, set the product to cool between jobs. The product
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 77
    4. Touch the Save button. 5. Open the Date/Time menu and configure the following settings: ● Date/Time ● Time Zone If you are in an area that uses daylight savings time, select the Adjust for Daylight Savings box. 6. Touch the Save button. 7. Touch the back-arrow button to return to the
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 78
    features ● Security statements ● IP Security ● Sign in to the product ● Assign a system password ● Encryption support: HP High Performance Secure Hard Disks Security statements The product supports security standards and recommended protocols that help you keep the product secure, protect critical
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 79
    password in the Old Password field. 6. Click the Apply button. Make note of the password and store it in a safe place. Encryption support: HP High Performance Secure Hard Disks The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting product
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 80
    : In the US, go to www.hp.com/support/colorljM855. Click Drivers & Software. Outside the US, follow these steps: 1. Go to www.hp.com/support. 2. Select your country/region. 3. Click Drivers & Software. 4. Enter the product name (HP Color LaserJet Enterprise M855), and then select Search. 72 Chapter
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 81
    ● Clear jams ● Improve print quality ● Solve wired network problems For more information: In the US, go to www.hp.com/support/colorljM855. Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 82
    in loss of data. Touch the Reset button to complete the process. NOTE: The product restarts automatically after the reset operation completes. 74 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 83
    by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams. For screens that contain settings that describes the problem. The message also contains instructions to help solve the problem. ENWW Control panel help system 75
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 84
    HP toner cartridge has reached Very Low, HP's Premium Protection Warranty on that toner cartridge toner cartridge. 1. From the Home screen on the product control panel, scroll to and touch Supplies. 2. Open the following menus: ● Manage Supplies ● Supply Settings ● Black Cartridge or Color Cartridges
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 85
    -authorized service or support provider. To access, in a supported Web browser on your computer, enter the product IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies. ENWW A "Cartridge
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 86
    guides to the appropriate indentation in the tray. 5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually Use only paper that meets HP specifications for this product. guides to center the stack. 78 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 87
    contain more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that there are the status of the document-feeder kit, and replace it if necessary. ENWW Product does not pick up paper or misfeeds 79
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 88
    adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the product. 7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 89
    Clear jams in Tray 1, the right door, and the fuser Clear jams in Tray 1, the right door, and the fuser by opening the right door of the product. Use the following procedure to check for paper in all possible jam locations inside the right door.
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 90
    the duplex printing path, and remove any jammed paper. 5. Lift the green handle on the transfer-access panel and open the panel. 82 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 91
    6. Gently pull out any jammed paper. 7. Close the transfer-access panel. ENWW Clear jams 83
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 92
    8. If paper is jammed in the fuser, lift the jamaccess cover on top of the fuser, and gently pull out the paper. WARNING! The fuser can be hot while the product is in use. 9. Close the right door. 84 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 93
    Clear jams in Tray 2 Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Open the right door. 2. Lift the green handle on the transfer-access panel and open the
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 94
    4. Close the transfer-access panel. 5. Close the right door. 6. Pull the tray completely out of the product by pulling and lifting it up slightly. 86 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 95
    7. Remove any jammed or damaged sheets of paper. 8. Remove any paper from the feed rollers inside the product. 9. Reinsert and close the tray. ENWW Clear jams 87
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 96
    that assists in clearing the jam. 1. Open the lower-right door. 2. Gently pull out any jammed paper. 3. Close the lower-right door. 88 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 97
    4. Open the tray. NOTE: The message on the product control panel indicates which tray has the jam. The following steps show removing a jam from the top tray, but the procedure is the same for all three trays. 5. Remove any jammed or damaged sheets of paper. 6. Close the tray. ENWW Clear jams 89
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 98
    the trays and discard any damaged sheets. 3. Above the right-side tray, press the green button to release the jam-access plate. 90 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 99
    4. If jammed paper is in the feed area, pull it down to remove it. 5. Push up on the jam-access plate to close it. 6. Load full reams of paper into each side of the tray. The right side holds 1,500 sheets of paper. The left side holds 2,000 sheets of paper. NOTE: For best results, load full reams of
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 100
    7. Close the right and left trays. 8. Open the jam-access door on the right side of the high-capacity tray cabinet. 92 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 101
    9. Remove any jammed paper. 10. Close the jam-access door on the right side of the high-capacity tray cabinet. NOTE: If after clearing the jam the product control panel displays a message that there is no paper in the tray or the tray is over filled, remove the tray and look behind it for any
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 102
    1. Lift the latch on the top cover of the outputaccessory bridge and open the top cover. 2. Gently pull the jammed paper to remove it. 3. Close the top cover of the output-accessory bridge. 94 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 103
    Clear jams in the stapler/stacker accessory or the stapler/stacker with hole punch accessory The procedures to clear paper jams and staple jams in the stapler/stacker accessory and the stapler/stacker with hole punch accessory are similar. Use the following procedures to check for jams in all
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 104
    3. Hole punch models only: Turn the knob to align the arrows. 4. Hole punch models only: Lift the hole-punch unit. 5. Hole punch models only: If paper is jammed in the bottom of the hole-punch unit, carefully remove it. NOTE: Do not close the hole-punch unit yet. 96 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 105
    6. Lift the jam access cover for the output slot, and gently remove any jammed paper. 7. Remove all paper from the top left door area. 8. Hole punch models only: Close the hole-punch unit. NOTE: Ensure the arrows on the hole punch are positioned as shown in the graphic. ENWW Clear jams 97
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 106
    9. Hole punch models only: Close the hole-punch door. 10. Close the top left door. Clear Stapler 1 jams in the stapler/stacker 1. Lift the jam access cover for the output slot, and gently remove any jammed paper. 98 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 107
    2. Wait three seconds, and then open the front left door. 3. Pull the staple cartridge up and out to remove it. 4. Lift up the metal handle on the front of the staple cartridge. ENWW Clear jams 99
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 108
    5. Remove any jammed staples from the staple cartridge. 6. Push down the metal handle on the front of the staple cartridge. 100 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 109
    7. Insert the staple cartridge. Press down on the top of the staple cartridge until it clicks into place. 8. Close the front left door. Clear stapler/stacker connection jams (hole-punch models only) 1. Open the top left door. ENWW Clear jams 101
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 110
    2. Open the hole-punch door. 3. Turn the knob to align the arrows. 4. Lift the hole-punch unit. 102 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 111
    5. If paper is jammed in the bottom of the holepunch unit, carefully remove it. NOTE: Do not close the hole-punch unit yet. 6. Remove all paper from the top left door area. 7. Close the hole-punch unit. NOTE: Ensure the arrows on the hole punch are positioned as shown in the graphic. ENWW Clear
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 112
    8. Close the hole-punch door. 9. Close the top left door. 104 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 113
    Clear jams in the booklet maker accessory or the booklet maker with hole punch accessory The procedures to clear paper jams and staple jams in the booklet maker accessory and the booklet maker with hole punch accessory are similar. Use the following procedures to check for jams in all possible
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 114
    3. Hole punch models only: Turn the knob to align the arrows. 4. Hole punch models only: Lift the hole-punch unit. 5. Hole punch models only: If paper is jammed in the bottom of the hole-punch unit, carefully remove it. NOTE: Do not close the hole-punch unit yet. 106 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 115
    6. Lift the jam access cover for the output slot, and gently remove any jammed paper. 7. Remove all paper from the top left door area. 8. Hole punch models only: Close the hole-punch unit. NOTE: Ensure the arrows on the hole punch are positioned as shown in the graphic. ENWW Clear jams 107
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 116
    9. Hole punch models only: Close the hole-punch door. 10. Close the top left door. Clear Stapler 1 jams in the booklet maker 1. Lift the jam access cover for the output slot, and gently remove any jammed paper. 108 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 117
    2. Wait three seconds, and then open the front left door. 3. Pull the staple cartridge up and out to remove it. 4. Lift up the metal handle on the front of the staple cartridge. ENWW Clear jams 109
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 118
    5. Remove any jammed staples from the staple cartridge. 6. Push down the metal handle on the front of the staple cartridge. 110 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 119
    7. Insert the staple cartridge. Press down on the top of the staple cartridge until it clicks into place. 8. Close the front left door. Clear front left door jams in the booklet maker 1. Open the front left door. ENWW Clear jams 111
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 120
    2. Hole punch models only: Open the top left door. 3. Hole punch models only: Open the hole-punch door. 4. Hole punch models only: Turn the knob to align the arrows. 112 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 121
    5. Hole punch models only: Lift the hole-punch unit. 6. Hole punch models only: If paper is jammed in the bottom of the hole-punch unit, carefully remove it. 7. Hole punch models only: Close the hole-punch unit. NOTE: Ensure the arrows on the hole punch are positioned as shown in the graphic. ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 122
    8. Hole punch models only: Close the hole-punch door. 9. Hole punch models only: Close the top left door. 10. Move the lower jam-release lever to the right, and then remove any paper. Move the lower jamrelease handle to the left. 114 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 123
    11. Move the upper jam-release lever to the right, and then remove any paper. Move the upper jamrelease handle to the left. 12. Open the lower booklet door. 13. Turn the small jam-release knob counterclockwise. ENWW Clear jams 115
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 124
    14. Press the large jam-release knob, and then turn it clockwise. 15. Remove all paper from the lower booklet door area. 116 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 125
    16. Close the lower booklet door. 17. Close the front left door. Clear stapler 2 or 3 jams in the booklet maker 1. Open the front left door. ENWW Clear jams 117
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 126
    handle of the stapler unit toward you and rotate it upward. Push the handle in to lock it in the open position. 2 1 118 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 127
    5. Grasp the edges of each staple cartridge and firmly pull up to remove the staple cartridges from the staple cartridge unit. 6. Press down on the jam-release at the back of the saddle-staple cartridge, push up on the plate at the front of the cartridge, and then remove any jammed staples. 3 7.
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 128
    8. Insert the staple cartridges. 9. Pull the handle of the staple cartridge unit toward you and rotate it downward to its original position. Lock it into position by pushing in the handle. 2 1 120 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 129
    10. Push the saddle-stitch carriage in. NOTE: If the saddle-stitch carriage does not easily slide into the finisher, the staple unit is not closed properly. Pull the saddle-stitch carriage out of the finisher and reseat the stapler unit. 11. Close the front left door. ENWW Clear jams 121
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 130
    is having print-quality problems, try the following solutions in the order presented to resolve the issue. ● Print from a different software program ● Check the paper-type setting for the print job ● Check toner-cartridge status ● Calibrate the product to align the colors ● Print a cleaning page
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 131
    to see if you are using a genuine HP cartridge. A genuine HP toner cartridge has the words "HP" on it, or has the HP logo on it. For more information on identifying HP cartridges go to www.hp.com/go/learnaboutsupplies. Calibrate the product to align the colors Calibration is a product function that
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 132
    paper, toner, and dust particles can accumulate inside the product and can cause print-quality issues such as toner specks or HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this product supports
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 133
    driver settings. Adjust color settings (Windows) Follow these steps if colors on the printed page to not match colors on the computer screen, or if the colors button. 3. Click the Color tab. 4. Select the HP EasyColor check box to clear it. 5. Select a color theme from the Color Themes drop-down list
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 134
    control color output (for example, to emulate a specific HP Color LaserJet product). Download custom profiles from www.hp.com. drivers from the HP Web site. In the US, go to www.hp.com/support/ colorljM855. Outside the US, go to www.hp.com/support. Select your country/region. Click Download Drivers
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 135
    support ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet Windows environments to provide a single driver for use with multiple product Test Page button, and then follow the instructions on the printed pages. 5. Touch the
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 136
    compatibility problems ● The computer or workstation might be set up incorrectly ● The product is disabled, or other network settings are incorrect NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. For
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 137
    The product is using incorrect link and duplex settings for the network HP recommends leaving these settings in automatic mode (the default setting). If causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver. The
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 138
    130 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 139
    , locating 11 top left door, locating 11 browser requirements HP embedded Web Server 64 C calibrate colors 123 cartridge replacing 35 cleaning paper path 124 color options changing, Windows 125 color theme changing, Windows 125 colors calibrate 123 control panel help 75 locating 5 locating features
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 140
    supported HP driver settings Job Storage 56 Macintosh HP Utility 65 manual duplex Mac 52 Windows 45 memory included 2 memory chip (imaging drum) locating 38 memory chip (toner fuser 81 output-accessory bridge 93 right door 81 stapler/stacker 95, 101, 111 Tray 1 81 Tray 2 85 paper pickup problems
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 141
    29 status HP Utility, Mac toner-cartridge status 123 transparencies printing (Windows) 49 Tray 1 jams 81 paper orientation 16 Tray 2 jams 85 loading 19 paper orientation 20, 25 trays capacity 2 configure 14 included 2 locating 5 troubleshooting jams 80 network problems 128 paper feed problems
  • HP Color LaserJet Enterprise M855 | User Guide 2 - Page 142
    Web sites HP Web Jetadmin, downloading 67 134 Index ENWW
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User Guide
COLOR LASERJET ENTERPRISE M855
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