HP Color LaserJet Managed MFP E78223-E78228 User Guide
HP Color LaserJet Managed MFP E78223-E78228 Manual
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- HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 1
HP Color LaserJet Managed MFP E78223, E78228 User Guide www.hp.com/videos/A3 www.hp.com/support/ljE78223MFP - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 2
- HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 3
HP Color LaserJet Managed MFP E78223, E78228 User Guide - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 4
contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 5
20 Control-panel view ...21 How to use the touchscreen control panel 23 Printer specifications ...24 Technical specifications ...24 Supported operating systems ...27 Printer dimensions ...29 Power consumption ...30 Electrical specifications ...30 Acoustic emissions ...30 Operating-environment range - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 6
type (Windows) ...66 Additional print tasks ...66 Print tasks (macOS) ...68 How to print (macOS) ...68 Automatically print on both sides (macOS 68 Manually print on both sides (macOS) ...68 Print multiple pages per sheet (macOS) ...69 Select the paper type (macOS) ...69 Additional print tasks ...70 - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 7
Information sent to printer for Job Accounting purposes 74 Print from a USB flash drive ...75 Enable the USB port for printing ...76 Method one: Enable the USB port from the printer control panel 76 Method two: Enable the USB port from the HP Embedded Web Server (networkconnected printers only) - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 8
Step two: Configure the Scan to Network Folder settings 108 Step three: Complete the configuration 116 Set up Scan to USB Drive ...117 Introduction ...117 Step one: Access the HP Embedded Web Server (EWS 117 Step two: Enable Scan to USB Drive ...117 Step three: Configure the Quick Sets (optional - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 9
Supplies tab ...144 Troubleshooting tab ...144 Security tab ...145 HP Web Services tab ...145 Networking 148 Manually configure IPv4 TCP/IP parameters from the control panel 149 Manually configure and firmware updates ...155 9 Solve problems ...157 Customer support ...157 Control panel help system - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 10
13.B2, 13.FF 174 Resolve print-quality problems ...176 Introduction ...176 Resolving print quality problems ...177 Update the printer firmware ...177 Print from driver ...183 Calibrate the printer to align the colors 183 Troubleshoot image defects ...184 Improve copy image quality ...193 Check the - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 11
company voice-messaging service or an answering machine? . 206 Does your phone line have a call-waiting feature 206 Check fax accessory status ...207 General fax problems ...208 The fax printers only) ...210 Appendix A Service and support ...211 HP limited warranty statement ...212 ENWW ix - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 12
site ...222 Data stored on the toner cartridge ...223 End User License Agreement ...223 Customer self-repair warranty service ...227 Customer support ...228 Appendix B Environmental product stewardship program ...229 Protecting the environment ...229 Ozone production ...229 Power consumption ...229 - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 13
Canada ICES-003 Compliance Statement 239 VCCI statement (Japan) ...239 EMC statement (Korea) ...239 EMC statement (China) ...239 Power cord instructions ...239 Power cord statement (Japan) ...239 Laser safety ...240 Laser statement for Finland ...240 Nordic Statements (Denmark, Finland, Norway - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 14
xii ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 15
's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Warning icons Use caution if you see a warning icon on your HP - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 16
when using this product to reduce risk of injury from fire or electric shock. ● Read and understand all instructions in the user guide. ● Observe all warnings and instructions marked on the product. ● Use only a grounded electrical outlet when connecting the product to a power source. If you - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 17
● Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately. ● Unplug this product from wall outlets before cleaning. ● Do not install or use this product near water or when you are wet. ● Install the product securely on a stable surface. ● Install the product - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 18
Printer views Locate key features on the printer and the control panel. Printer front view Locate features on the front of the printer. Figure 1-1 Printer front view (E78228dn, E78223dn) 1 2 14 13 Item 1 2 3 4 5 6 7 8 9 10 11 12 3 4 5 6 7 8 9 10 11 12 Description Automatic document feeder - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 19
Item Description 13 Hardware integration pocket (HIP), for connecting accessory and third-party devices 14 Easy-access USB port Insert a USB flash drive for printing or scanning without a computer or to update the printer firmware. NOTE: An administrator must enable this port before use. - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 20
Item Description 12 Tray 3 13 Hardware integration pocket (HIP), for connecting accessory and third-party devices 14 Easy-access USB port Insert a USB flash drive for printing or scanning without a computer or to update the printer firmware. NOTE: An administrator must enable this port - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 21
Item Description 11 Easy-access USB port Insert a USB flash drive for printing or scanning without a computer or to update the printer firmware. NOTE: An administrator must enable this port before use. 12 Hardware integration pocket (HIP), for connecting accessory and third-party devices - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 22
Interface ports Locate the interface ports on the printer formatter. Figure 1-5 Interface ports view 1 2 3 4 Item Description 1 USB host ports for connecting external USB devices (these ports might be covered) NOTE: For easy-access USB printing, use the USB port near the control panel. 2 - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 23
Control-panel view The control panel provides access to the printer features and indicates the current status of the printer. NOTE: Tilt the control panel for easier viewing. The Home screen provides access to the printer features and indicates the current status of the printer. Return to the Home - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 24
an optional wireless accessory is installed). ● Ethernet: View or change Ethernet connection settings. ● HP Web Services: View information to connect and print to the printer using HP Web Services (ePrint). Touch the Help button to open the embedded help system. The status line provides information - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 25
Item Control 6 Applications area 7 Copy button 8 Home-screen page indicator Description Touch any of the icons to open the application. Swipe the screen sideways to access more applications. NOTE: The available applications vary by printer. The administrator can configure which applications - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 26
correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/colorljE78223MFP. Technical specifications Review the printer technical specifications. Product numbers for each model ● E78223a - #8GS12A ● E78223dv - #8GS13A ● E78223dn - #8GS14A - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 27
Table 1-2 Connectivity specifications Connectivity features E78223a 10/100/1000 Ethernet LAN connection with IPv4 and IPv6 Hi-Speed USB 2.0 HP Jetdirect LAN Accessory (J8031A) Optional Print server for wireless Optional network connectivity Walk-up USB port Hardware Integration Pocket for - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 28
Table 1-4 Print specifications (continued) Print features E78223a Mobile/cloud printing Not available Store jobs in the printer memory to print later or print privately Not available Table 1-5 Copy and scan specifications Copy and scan features E78223a Scans 35 pages per minute (ppm) on A4 - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 29
E78228dn Optional Optional Optional Optional Optional Optional Supported operating systems Use the following information to to the printersupport website for this printer, www.hp.com/support/colorljE78223MFP, to download the print driver or the software installer to install the HP - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 30
/colorljE78223MFP for HP's all-inclusive help for the printer. NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go to www.hp.com/go/upd. Under Additional information, click the links. Table 1-9 Minimum system requirements Windows macOS - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 31
Agent Base is securely upgraded to a full Smart Device Agent from JAMc, which will then allow printed pages to be accounted for in a Managed Print Services (MPS) account. The driver-only web packs downloaded from hp.com for the printer and installed through the Add Printer wizard do not install this - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 32
Table 1-10 Dimensions of the E78223a, E78223dv, E78223dn and E78228dn models (continued) Measurement Printer fully closed Printer fully opened 3. Width a model: a model: dv and dn models: dv and dn models: Weight a model: dv model: dn models: Power consumption Review the power - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 33
Hardware Installation Guide that came with the printer. For additional instructions, go to HP support on the web. Go to www.hp.com/support/colorljE78223MFP for HP's all-inclusive help for the printer, which includes the following information: ● Install and configure ● Learn and use ● Solve problems - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 34
32 Chapter 1 Printer overview ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 35
inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Introduction Use caution when loading the paper trays. CAUTION: Do not - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 36
print driver before printing. CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing. 1. Open Tray 1. 2. Pull out the tray extension to support the paper. 3. Use the adjustment latch to spread the paper guides outward. 34 Chapter 2 Paper trays ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 37
. NOTE: The maximum stack height is , or approximately 100 sheets of paper. 5. Using the adjustment latch, adjust the side guides so that they lightly touch the paper stack, but do not bend it. Tray 1 (multipurpose tray) paper orientation Position paper correctly in Tray 1 (multipurpose tray) - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 38
Table 2-1 Letterhead or preprinted paper - Portrait Duplex mode 1-sided printing How to load paper Face-down Bottom edge leading into the printer Left side of pre-printed image leading into the printer Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-up Top edge - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 39
Table 2-2 Letterhead or preprinted paper - Landscape Duplex mode 1-sided printing How to load paper Face-down Left side of pre-printed image leading into the printer Bottom edge leading into the printer Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-up Right side of - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 40
Table 2-3 Prepunched paper - Portrait Duplex mode 1-sided printing How to load paper Face-down Holes toward the back of the printer Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-up Holes toward the back of the printer 38 Chapter 2 Paper trays ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 41
Table 2-4 Prepunched paper - Landscape Duplex mode 1-sided printing How to load paper Face-down Holes away from the printer Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-up Holes towards the printer ENWW Load paper to Tray 1 (multipurpose tray) 39 - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 42
Use alternative letterhead mode Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing. Enable - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 43
down the blue lock/unlock toggle switch on the rear paper-width guide, pinching the blue adjustment latch on the front paper-width guide, and then sliding the guides to the fully open position. 3. Adjust the paper-length guide by pushing in at the bottom of the blue adjustment latch while sliding - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 44
against the paper stack. Adjust them to the indentations or markings in the tray. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be sure that the top of the stack is below the tray full indicator. 6. Close - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 45
Table 2-5 Letterhead or preprinted paper - Portrait Duplex mode 1-sided printing How to load paper Face-up Top edge at the back of the tray Top edge at the left side of the tray Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-down Top edge at the back of the tray NOTE - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 46
Table 2-6 Letterhead or preprinted paper - Landscape Duplex mode 1-sided printing How to load paper Face-up Top edge at the left side of the tray Top edge at the back of the tray Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-down Top edge at the right side of the - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 47
Table 2-7 Prepunched paper - Portrait Duplex mode 1-sided printing How to load paper Face-up Holes at the left side of the tray, with the top of the form at the rear of the printer Holes at the back of the tray Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-down - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 48
Use alternative letterhead mode Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing. Enable - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 49
only Tray 1 (multipurpose tray). Tray 2, Tray 3 and the optional 2 x 520-sheet trays do not support envelopes. Tray 1 (multipurpose tray) holds up to 10 envelopes. Print envelopes To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 50
Tray Tray 1 Envelope size Envelope #9, Envelope #10, Envelope Monarch, Envelope DL, Envelope B5, Envelope C5 (wallet), Envelope C6 How to load envelopes Face-down Top edge toward the front of the printer Envelope B5, Envelope C5 (pocket) Face-down Bottom edge leading into the printer; top flap - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 51
To print on sheets of labels, use only Tray 1 (multipurpose tray). Tray 2, Tray 3 and the optional 2 x 520-sheet trays do not support labels. Manually feed labels Use the manual feed mode for Tray 1 (multipurpose tray) to print sheets of labels. 1. From the software program, select the Print option - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 52
Tray Tray 1 How to load labels Face-down Bottom edge leading into the printer Tray 2 or 3 Face-up Top edge at the left side of the tray 50 Chapter 2 Paper trays ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 53
and replace another part. The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljE78223MFP. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 54
Order supplies, accessories, and parts Find out how to order replacement supplies, accessories, and parts for the printer. Ordering Contact the managed service representative. Make sure to have the product model number, which appears on the product label on the back of the printer. 52 Chapter 3 - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 55
a message on the printer, or if you have print quality problems. Toner cartridge information This printer indicates when the toner cartridge level quality is no longer acceptable. To purchase cartridges, contact the managed service representative. Make sure to have the product model number, which - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 56
2. Release the toner cartridge latch and pull the cartridge straight out of the printer. 1 2 3. Remove the new toner cartridge from its package. Save all packaging for recycling the used toner cartridge. 4. Hold both ends of the toner cartridge and rock it to evenly distribute the toner that is - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 57
latch. 2 1 6. Close the front door. 7. Pack the used toner cartridge into the box that the new toner cartridge came in. See the enclosed recycling guide for information about recycling. In the U.S. and Canada, a pre-paid shipping label is included in the box. In other countries/regions, go to www.hp - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 58
Replace the toner collection unit (TCU) Replace the toner collection unit if you receive a message on the printer, or if you have print quality problems. Remove and replace the TCU Follow these steps to replace the TCU. 1. Open the front door. 2. Pull on each tab on the sides of the - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 59
3. Remove the new TCU from its package. Save all packaging for recycling the used TCU. 2 1 4. Install the new TCU by pushing in on both sides until the tabs snap into place. ENWW Replace the toner collection unit (TCU) 57 - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 60
5. Close the front door. 6. Pack the used TCU into the box that the new TCU came in. See the enclosed recycling guide for information about recycling. In the U.S. and Canada, a pre-paid shipping label is included in the box. In other countries/regions, go to www.hp. - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 61
cartridge (Optional Inner finisher) Install a new staple cartridge when your current cartridge is empty. Introduction The following information provides instructions to replace the staple cartridges. Remove and replace the inner finisher accessory staple cartridge Follow these steps to replace the - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 62
3. Lift two tabs on the staple cartridge, and then lift up to remove the empty staple cartridge from the staple cartridge carriage assembly. 4. Insert the new staple cartridge into the staple cartridge carriage. NOTE: Do not discard the staple cartridge carriage. It must be reused with the new - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 63
5. Reinstall the staple cartridge carriage into the stapler by pressing the colored handle inward until it snaps into place. 6. Close the inner finisher front door. ENWW Replace the staple cartridge (Optional Inner finisher) 61 - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 64
62 Chapter 3 Supplies, accessories, and parts ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 65
device or USB flash drive. The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljE78223MFP. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 66
sides (Windows) If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper. Use a paper size and type supported by the duplexer. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 67
duplexer installed or to print on paper that the duplexer does not support. 1. From the software program, select the Print option. 2. Select the printer. 3. Click the Finishing tab. 4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog. 5. In the Print - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 68
touch the OK button. Additional print tasks Locate information on the Web for performing common printing tasks. Go to www.hp.com/support/colorljE78223MFP. Instructions are available for print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size, or use - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 69
● Print the first or last pages of the document on different paper ● Print watermarks on a document ENWW Print tasks (Windows) 67 - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 70
option from the Two-Sided drop-down list. 5. Click the Print button. Manually print on both sides (macOS) Use this procedure for printers that do automatic duplexer installed or to print on paper that the duplexer does not support. NOTE: This feature is available if you install the HP print driver. - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 71
NOTE: The name of the item varies for different software programs. 4. Click the Manual Duplex box, and select a binding option. 5. Click the Print button. 6. Go to the printer and remove any blank paper that is in Tray 1. 7. Retrieve the - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 72
Click the Print button. Additional print tasks Locate information on the Web for performing common printing tasks. Go to www.hp.com/support/colorljE78223MFP. Instructions are available for print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size, or - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 73
Store print jobs on the printer to print later or print privately Store print jobs in the printer memory for printing at a later time. Introduction The following information provides procedures for creating and printing documents that are stored on the USB flash drive. These jobs can be printed at a - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 74
Storage menu. NOTE: If the Job Storage menu is not showing, follow the instructions in the "Disable or enable job storage feature" section to activate the menu must provide the required PIN at the control panel. The job is deleted manually or by the job retention schedule. 5. To use a custom user - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 75
Print to Job Storage Use the following procedure to print a job that is stored in the printer memory. NOTE: Printed jobs can be stored in Job Storage and if needed additional storage can be added with a Hard drive added to the formatter. 1. From the Home screen on the printer control panel, navigate - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 76
Delete a stored job You can delete documents that have been saved to the printer when they are no longer needed. You can also adjust the maximum number of jobs for the printer to store. Delete a job that is stored on the printer Use the control panel to delete a job that is stored in the printer - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 77
easy-access USB printing to print files without a computer. The printer accepts standard USB flash drives in the USB port near the control panel. It supports the following types of files: ● .pdf ● .prn ● .pcl ● .ps ● .cht ENWW Print from a USB flash drive 75 - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 78
Enable the USB port for printing The USB port is disabled by default. Before using this feature, enable the USB port. Use one of the following methods to enable the port: Method one: Enable the USB port from the printer control panel Use the printer control panel to enable the USB port for printing. - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 79
3. Select Print from USB Drive. 4. Select Choose, select the name of the document to print, and then select Select. NOTE: The document might be in a folder. Open folders as necessary. 5. To adjust the number of copies, touch the box to the left of the Print button, and then select the number of - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 80
Print using high-speed USB 2.0 port (wired) This printer features a high-speed USB 2.0 port for wired USB printing. Use the following information to enable the port. The port is disabled by default. 78 Chapter 4 Print ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 81
Enable the high-speed USB port for printing This printer features a high-speed USB 2.0 port for wired USB printing. The port is located in the interface ports area and is disabled by default. Use one of the following methods to enable the port. Once the port is enabled, install the product software - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 82
80 Chapter 4 Print ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 83
all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Make a copy Copy a document or picture from the scanner glass or - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 84
6. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages. Table 5-1 Buttons on the right side of the preview pane Button Description Use these - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 85
of the paper. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, navigate to the Copy application, and then select the - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 86
Table 5-2 Buttons on the right side of the preview pane Button Description Use these buttons to toggle between single-page view and thumbnail view. More options are available in thumbnail view than in single-page view. Use these buttons to zoom in or out on the selected page. NOTE: Select only - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 87
Go to www.hp.com/support/colorljE78223MFP. Instructions are available for copy tasks, such as the following: ● Copy or scan pages from books or other bound documents ● Copy mixed-size documents ● Copy or - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 88
86 Chapter 5 Copy ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 89
folder, or another destination. The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljE78223MFP. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 90
smtp.mycompany.com) NOTE: If you do not know the SMTP server name, SMTP port number, or authentication information, contact the email/Internet service provider or system administrator for the information. SMTP server names and port names are typically found by doing an Internet search. For example - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 91
Step two: Configure the Network Identification settings Configure advanced setting for network identification. NOTE: Configuring email setup on the Networking tab is an advanced process and might require the assistance of a system administrator. 1. Using the EWS top navigation tabs, click Networking - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 92
4. If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the email client being used is listed. DNS suffixes have this format: companyname.com, gmail.com, etc. NOTE: If the Domain Name suffix is not set up, use the IP address. 5. Click Apply. 6. Click OK - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 93
Step three: Configure the Send to Email feature The two options for configuring Send to Email are the Email Setup Wizard for basic configuration and Email Setup for advanced configuration. Use the following options to configure the Send to Email feature: Method one: Basic configuration using the - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 94
cases, the default port number does not need to be changed. NOTE: If you are using a hosted SMTP service such as Gmail, verify the SMTP address, port number, and SSL settings from the service provider's website or other sources. Typically, for Gmail, the SMTP address is smtp.gmail.com, port number - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 95
● MTIFF ● XPS ● PDF/A HP LaserJet Enterprise Flow MFP printers or MFP printers that are connected to a digital send software (DSS) server also support the following OCR file types: ● Text (OCR) ● Unicode Text (OCR) ● RTF (OCR) ● Searchable PDF (OCR) ● Searchable PDF/A (OCR) ● HTML (OCR) ● CSV (OCR - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 96
Table 6-2 Scan settings (continued) Option Description Color/Black Select the default color setting for the scanned document: ● Color ● Black ● Black/Gray ● Automatically detect Quality and File Size Select the default output quality for the scanned document: ● Low (small file) ● Medium - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 97
Figure 6-1 Location of Advanced Settings button 2. On the Default Job Options page, select the Enable Scan to Email check box. If this check box is not selected, the feature is unavailable at the printer control panel. 3. In the Outgoing Email Servers (SMTP) area, complete the steps for one of the - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 98
These problems can be prevented by entering a number in Split emails if larger than (MB). ○ In most cases, the default port number does not need to be changed. However, when using the Enable SMTP SSL Protocol option, port 587 must be used. ○ If you are using Google™ Gmail for email service, select - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 99
Field Restrictions Specify whether users must select an email address from an address book or whether users are allowed to enter in an email address manually. CAUTION: If Users must select from address book is selected, and any of the address fields are also set as User editable, changes to those - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 100
Table 6-5 File Settings (Basic Settings) (continued) Feature Description Resolution Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 101
Table 6-7 Signing and Encryption settings (continued) Feature Description Encryption Select whether to encrypt the email. Select the User editable check box to make this setting editable at the printer control panel. Encryption Algorithm Select the algorithm to use for encrypting the email. - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 102
3. If you selected Add, the Quick Sets Setup page opens. Complete the following information: ● Quick Set Name: Enter a title for the new Quick Set. ● Quick Set Description: Enter a description of the Quick Set. ● Quick Set Start Option: To set how the Quick Set starts, click either Enter application - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 103
Step five: Set up Send to Email to use Office 365 Outlook (optional) Enable the printer to send an email with an Office 365 Outlook account from the control panel. Introduction Microsoft Office 365 Outlook is a cloud-based email system provided by Microsoft which uses Microsoft's Simple Mail - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 104
the Port Number field, type 587. NOTE: Some servers have problems sending or receiving emails that are larger than 5 megabytes (MB). These problems can be prevented by entering a number in Split emails if server setup. For more information, go to Microsoft's Support page. 102 Chapter 6 Scan ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 105
Set up Scan to Network Folder Set up the Scan to Folder feature to scan documents directly to network folder. Introduction This section explains how to enable and configure the Scan to Network Folder function. The printer has a feature that enables it to scan a document and save it to a network - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 106
104 Chapter 6 Scan ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 107
Step two: Set up Scan to Network Folder Set up Scan to Network Folder using one of the following methods. Method one: Use the Scan to Network Folder Wizard Use this option for basic configuration of the Save to Network Folder feature using the Scan to Network Folder wizard. NOTE: Before you begin: - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 108
● Use credentials of user to connect after Sign In at the control panel ● Always use these credentials NOTE: If Always use these credentials is selected, a user name and password must be entered in the corresponding fields, and the printer's access to the folder must be verified by clicking Verify - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 109
Method two: Use Scan to Network Folder Setup This option enables advanced configuration of the Save to Network Folder feature using the HP Embedded Web Server (EWS) for the printer. NOTE: Before you begin: To display the printer's IP address or host name, touch the Information icon , and then touch - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 110
Step two: Configure the Scan to Network Folder settings Use the following procedure to complete Scan to Network Folder setup. Step one: Begin the configuration Use the following steps to begin configuration. 1. On the Scan to Network Folder Setup page, select the Enable Scan to Network Folder check - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 111
Dialog two: Folder Settings Use the Folder Settings dialog to configure the types of folders the printer sends scanned documents to and the folder permissions. There are two types of destination folders to select from: ● Shared folders or FTP folders ● Personal shared folders There are two types of - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 112
Configure the destination folder for scanned documents Select one of the following options to set up a destination folder. Option 1: Configure the printer to save to a shared folder or FTP folder To save scanned documents to a standard shared folder or an FTP folder, complete the following steps. 1. - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 113
is no Domain Name Server (DNS). In this case, it is best to set up a static IP address on the shared PC to alleviate the problem of DHCP assigning a new IP address. On a typical home router, this is done by setting a static IP address that is on the same subnet, but - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 114
NOTE: If an FTP site is outside the firewall, a proxy server must be specified under the network settings. These settings are located in the EWS Networking tab, under the Advanced options. 1. Select Save to an FTP Server. 2. In the FTP Server field, type the FTP server name or IP address. 3. In the - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 115
NOTE: This option is used in domain environments where the administrator configures a shared folder for each user. If the Save to a personal shared folder feature is configured, users will be required to sign in at the printer control panel using Windows credentials or LDAP authentication. 1. Select - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 116
documents to a folder configured for read and write access, complete the following steps. NOTE: Send only to folders with read and write access supports folder verification and job notification. 1. If it is not already selected, select Send only to folders with read and write access. 2. To require - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 117
3. To include a thumbnail of the first scanned page in the notification, select Include Thumbnail. 4. To prompt the user to review their notification settings, select Prompt user prior to job start, and then click Next. ● Option three: Notify only if job fails. 1. Select Notify only if job fails. 2. - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 118
Table 6-10 File settings Feature Description File Name Prefix Set the default file name prefix used for files saved to a network folder. File Name Default file name for the file to be saved. Select the User editable check box to make this setting editable at the printer control panel. File - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 119
Set up Scan to USB Drive Enable the Scan to USB feature, which allows you to scan directly to a USB flash drive. Introduction The printer has a feature that enables it to scan a document and save it to a USB flash drive. The feature is not available until it has been configured through the HP - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 120
4. Select the Enable Save to USB check box. 5. Click Apply at the bottom of the page. NOTE: Most devices ship with hard disk drives (HDDs) already installed. In some cases, additional storage devices can be added via USB. Verify whether the Save to USB feature needs to be expanded to USB and hard - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 121
NOTE: For more information on the available file settings, see Default scan settings for Scan to USB Drive setup on page 119 8. Review the summary of settings, and then click Finish to save the Quick Set, or click Previous to edit the settings. Default scan settings for Scan to USB Drive setup - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 122
Table 6-12 File settings for Save to USB setup (continued) Option name Description File Type Select the file format for the saved file. Select the User editable check box to make this setting editable at the printer control panel. High Compression (smaller file) Select this setting to compress - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 123
at any time. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 124
Table 6-13 Buttons on the left side of the preview pane Button Description Expand the preview screen. Collapse the preview screen. Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages. Table 6-14 Buttons on the right side of - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 125
Table 6-14 Buttons on the right side of the preview pane (continued) Button Description Use this button to add a page to the document. The printer prompts to scan additional pages. Use this button to clear the changes made in the preview and start over. Touch this button to collapse the preview - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 126
use this feature. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. Insert the USB drive into the USB port near the printer control panel. 3. From the Home screen on - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 127
Table 6-16 Buttons on the right side of the preview pane Button Description Use these buttons to toggle between single-page view and thumbnail view. More options are available in thumbnail view than in single-page view. Use these buttons to zoom in or out on the selected page. NOTE: Select only - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 128
designed to help businesses of all types, including healthcare, financial services, manufacturing, and public sector, manage a fleet of printers for performing common scan tasks. Go to www.hp.com/support/colorljE78223MFP. Instructions are available for performing specific scan tasks, such as the - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 129
faxes using the printer. The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljE78223MFP. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 130
analog fax accessory has been installed. Before continuing, connect the printer to a phone line (for analog fax) or to an Internet or network fax service. Set up fax by using the printer control panel Configure the fax features using the control panel. 1. From the Home screen on the printer control - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 131
Change fax configurations Change or update fax settings. NOTE: The settings configured using the control panel override any settings made in the HP Embedded Web Server. Fax dialing settings Use the following steps to change the fax dialing settings. 1. From the Home screen on the printer control - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 132
of the fax be sent again. The Error Correction Mode feature is enabled by default. You should turn it off only if you are having trouble sending or receiving a fax and if you are willing to accept the errors in the transmission and a probable quality reduction in the image. Turning off - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 133
Tel Ring Time The Receive Mode setting determines how the fax accessory receives fax jobs. Select one of the following options: ● Automatic ● TAM ● Fax/Tel ● Manual The Rings to Answer setting determines the number of times the phone rings before the call is answered by the fax accessory. NOTE: The - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 134
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, navigate to the Fax application, and then select the - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 135
Table 7-5 Buttons on the right side of the preview pane Button Description Use these buttons to toggle between single-page view and thumbnail view. More options are available in thumbnail view than in single-page view. Use these buttons to zoom in or out on the selected page. NOTE: Select only - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 136
Create a fax printing schedule Faxes print automatically upon receipt, but they can also be stored and printed on a schedule that you determine. After you create the schedule, you can enable or disable the schedule as needed. 1. From the Home screen on the printer control panel, navigate to the - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 137
then select Delete on the confirmation prompt. Additional fax tasks Locate information on the Web for performing common fax tasks. Go to www.hp.com/support/colorljE78223MFP. Instructions are available for fax tasks, such as the following: ENWW Block incoming faxes 135 - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 138
● Create and manage fax speed dial lists ● Configure fax billing codes ● Use a fax printing schedule ● Block incoming faxes ● Fax archiving and forwarding 136 Chapter 7 Fax ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 139
updates for the printer. The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljE78223MFP. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 140
network configuration The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the HP Embedded Web Server. When the printer is connected to the - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 141
Windows® 8 or greater ● Internet Explorer (version 9.x or greater) ● Google Chrome (version 34.x or greater) ● Firefox (version 20.x or greater) macOS ● Safari (version 5.x or greater) ● Google Chrome (version 34.x or greater) Linux ● Google Chrome (version 34.x or greater) ● Firefox (version 20.x - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 142
of all printer events and errors. Use the HP Instant Support link (in the Other Links area on all HP Embedded Web Server pages) to connect to a set of dynamic web pages that help solve problems. These pages also show additional services available for the printer. Shows a summary of the number of - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 143
-party software packages that extend or modify the functionality of the printer. Provides connection information about third-party job-statistics services. Provides connection information about third-party job-quota services. ENWW Advanced configuration with the HP Embedded Web Server (EWS) 141 - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 144
Copy/Print tab Refer to the table for settings in the Copy/Print tab. Table 8-3 HP Embedded Web Server Copy/Print tab Menu Description Print from USB Drive Settings Manage Stored Jobs Default Print Options Restrict Color (Color printers only) PCL and PostScript Settings Print Quality Copy - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 145
faxes ● Settings for fax Quick Sets jobs ● Settings for notifications ● Default setting for sending faxes using the internal fax modem ● Settings for using a LAN fax service ● Settings for using an Internet fax service ENWW Advanced configuration with the HP Embedded Web Server (EWS) 143 - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 146
with the printer. Online Help Link to HP cloud-based online help to assist in troubleshooting printing issues. Diagnostic Data Export printer information to a file that can be useful for detailed problem analysis. NOTE: This item is available only if an administrator password is set from the - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 147
HP JetAdvantage Smart Cloud Print Connect this printer to HP Connected on the web by enabling HP Web Services. Configure a proxy server if there are issues enabling HP Web Services or connecting the printer to the Internet. Access solutions that extend the capabilities of the printer Enable Smart - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 148
model. Configure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server model. Configure general printing protocols and services supported by the print server. The available options depend on the print server model, but can include firmware update, LPD queues, USB settings - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 149
, such as printing protocols, print services, discovery protocols, name resolution services, and configurationmanagement protocols. 802.1X Other Links list Menu Description HP Instant Support Connect to the HP website to find solutions to printer problems. Shop for Supplies Connect to the - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 150
Configure IP network settings Use the EWS to configure the printer network settings. Printer sharing disclaimer Review the following disclaimer. HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 151
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the Settings icon. 2. To enable manual configuration, open the following menus: a. Networking b. Ethernet c. TCP/IP d. IPV6 Settings 3. Select Enable, and then select On. 4. Select the Enable - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 152
NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 153
, to secure data, and to prevent access to valuable hardware components. Security statements Review this important security statement. The printer supports security standards and recommended protocols that help you keep the printer secure, protect critical information on your network, and simplify - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 154
password cannot be recovered. If the administrator password is lost or forgotten, contact HP Support for the assistance required to completely reset the printer. Click here to contact HP Support about resetting the printer password. Provide user access credentials at the printer control panel Use - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 155
and have an HP Jetdirect print server, you can configure IPsec by using the Networking tab in the HP Embedded Web Server. Encryption support: HP High Performance Secure Hard Disks The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting printer - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 156
Energy-conservation settings Learn about the energy-conservation settings that are available for the printer. Set the sleep timer and configure the printer to use 1 watt or less of power The sleep settings affect how much power the printer uses, the wake/sleep time, how quickly the printer enters - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 157
solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment - ultimately increasing investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to www.hp.com/go/webjetadmin - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 158
156 Chapter 8 Manage the printer ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 159
9 Solve problems Troubleshoot problems with the printer. Locate additional resources for help and technical support. The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljE78223MFP. For more information: HP's all-inclusive help for - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 160
procedures, such as clearing paper jams. If the printer alerts of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem. 158 Chapter 9 Solve - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 161
Reset factory settings Resetting the printer settings to the factory-set defaults can help resolve problems. Introduction Use one of the following methods to reset the printer settings to the original settings from the factory. Method one: Reset factory settings from - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 162
near the end of useable cartridge life. Check the Supplies Status Page or the HP Embedded Web Server (EWS) for the status. 160 Chapter 9 Solve problems ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 163
not picking up paper from the tray or is picking up multiple sheets of paper at one time. Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 164
line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. markings for Tray 1 or the multipurpose tray Figure 9-2 Size markings for cassette trays 162 Chapter 9 Solve problems ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 165
. Figure 9-3 Technique for flexing the paper stack 1 2 A4 1 2 A3 6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper, and continue. ENWW Printer does not pick up paper or misfeeds 163 - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 166
process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray. 164 Chapter 9 Solve problems ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 167
Figure 9-5 Technique for flexing the paper stack 1 2 A4 1 2 A3 2. Use only paper that meets HP specifications for this printer. 3. Verify that the humidity in the room is within specifications for this printer, and that paper is being stored in unopened packages. Most reams of paper are sold - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 168
hold the paper in the correct position as it enters the printer. Figure 9-6 Stack-height markings Figure 9-7 Tab for the paper stack 166 Chapter 9 Solve problems ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 169
should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 170
or output bin might contain more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that there are no pieces of paper document-feeder kit, and replace it if necessary. 168 Chapter 9 Solve problems ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 171
jams Use the procedures in this section to clear jammed paper from the printer paper path. Introduction The following information includes instructions for clearing paper jams from the printer. Paper jam locations Jams can occur in these locations. 1 Item Description 1 Document feeder 2 Output - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 172
instructions on the control panel. When you complete a step, the printer displays instructions guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the printer. 7. If you are printing on heavy, embossed, or perforated paper, use the manual - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 173
paper. To remove the jammed paper easily, turn the green wheel. 3. Close the document-feeder cover. NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted against the document, without bending the document. To copy narrow documents, use the flatbed scanner. Remove - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 174
-sheet trays, is the same as for Tray 2. Only Tray 2 is shown here. 1. Open the right door. 2. Gently remove any jammed paper. 172 Chapter 9 Solve problems ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 175
3. Close the right door. 4. Open the tray. 5. Gently remove any jammed paper. 6. Close the tray. Printing automatically resumes. Clear paper jams in the output bin (13.E1) Use the following procedure to check for paper in all possible jam locations in the output bin. When a jam occurs, the control - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 176
fuser is hot while the printer is in use. Wait for the fuser to cool before clearing jams. 1. Open the right door. 174 Chapter 9 Solve problems ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 177
2. Gently remove any jammed paper. 3. Close the right door. ENWW Clear paper jams 175 - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 178
including issues with image quality and color quality. Introduction Use the information below to troubleshoot print-quality problems, including issues with image quality and color quality. The troubleshooting steps can help resolve the following defects: ● Blank pages ● Black pages ● Colors that do - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 179
Resolving print quality problems To resolve print-quality issues, try these steps in the order presented. To troubleshoot specific image defects, see Troubleshoot Image Defects. Update the printer firmware Try upgrading the printer firmware. See www.hp.com/support for more information. Print from a - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 180
, select the printer. 3. Click Show Details or Copies & Pages. 4. Open the menus drop-down list, and then click the Paper/Quality menu. 178 Chapter 9 Solve problems ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 181
5. Select a type from the Media Type drop-down list. 6. Click the Print button. ENWW Resolve print-quality problems 179 - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 182
if applicable, the status of other replaceable maintenance parts. Print quality problems can occur when using a toner cartridge that is at its estimated 1. From the Home screen on the printer control panel, select the Support Tools menu. 2. Select the following menus: a. Maintenance b. Calibration/ - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 183
the surface of the green imaging drum. CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality problems. 4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge. 5. Reinstall the toner cartridge and print - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 184
specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports. ● Use paper that Select Print Test Page, and then follow the instructions on the printed pages. 182 Chapter 9 Solve problems ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 185
as misaligned color, colored shadows, blurry graphics, or other print-quality issues. 1. From the Home screen on the printer control panel, select the Support Tools menu. 2. Select the following menus: ● Maintenance ● Calibration/Cleaning ● Full Calibration ENWW Resolve print-quality problems 183 - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 186
calibration process has finished. 4. Wait while the printer calibrates, and then try printing again. Troubleshoot image defects Review examples of image defects and steps to resolve these defects. Table 9-2 Image page 186 Table 9-12 Streak defects on page 192 184 Chapter 9 Solve problems ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 187
supported paper sizes and types for the printer. NOTE: The term "fusing" refers to the part of the printing process where toner is affixed to paper. The following examples depict letter-size paper that has passed through the printer with the short edge first. ENWW Resolve print-quality problems - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 188
the print speed and might improve the print quality. 6. If the issue persists, go to support.hp.com. Description The entire printed page is black. Possible solutions 1. Visually inspect the Replace the cartridge. 4. If the issue persists, go to support.hp.com. 186 Chapter 9 Solve problems ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 189
. If necessary, select a lighter paper type. 5. If the issue persists, go to support.hp.com. Table 9-6 Color plane registrations defects (color models only) Sample Description Possible solutions defaults. 5. If the issue persists, go to support.hp.com. ENWW Resolve print-quality problems 187 - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 190
settings to match. If necessary, select a lighter paper type. 3. If the issue persists, go to support.hp.com. Toner rubs off along either edge of the page. This defect is more common at the reprint the document. 5. If the issue persists, go to support.hp.com. 188 Chapter 9 Solve problems ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 191
. 4. Make sure that the paper guides are adjusted to the correct size for the paper. Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. 5. If the issue persists, go to support.hp.com. ENWW Resolve print-quality problems 189 - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 192
is installed correctly. 5. Print a Supplies Status Page and check the life and usage of the cartridge. 6. Replace the cartridge. 7. If the issue persists, go to support.hp.com. 190 Chapter 9 Solve problems ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 193
opened paper. 3. Print in duplex mode. 4. If the issue persists, go to support.hp.com. The paper does not stack well in the output tray. The stack If the defect is caused by extreme paper curl, refer to the troubleshooting steps for "Output curl." Use a different paper type. Use freshly opened - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 194
of this procedure, see Replace the toner cartridges. 3. If the issue persists, go to support.hp.com. NOTE: Both light and dark vertical streaks can occur when the printing environment toner level in the cartridge. 5. If the issue persists, go to support.hp.com. 192 Chapter 9 Solve problems ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 195
feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 196
the Support Tools icon. 2. Open the following menus: a. Maintenance b. Calibration/Cleaning c. Calibrate Scanner 3. Touch the Start button to start the calibration process. Follow the on-screen prompts. 4. Wait while the printer calibrates, and then try copying again. 194 Chapter 9 Solve problems - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 197
Check the paper settings Follow these steps if copied pages have smears, fuzzy or dark print, curled paper, or areas where pigment has dropped out. Check the paper selection options Use the following steps to check the paper selection options. 1. From the Home screen on the printer control panel, - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 198
-To-Edge output option if the original document is printed close to the paper edges. 4. Select Copy to start the copy job. 196 Chapter 9 Solve problems ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 199
feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 200
on the glass or platen. They might seep and damage 2 the printer. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, 1 be sure to clean the small strips of select Done. 5. Select Send or Save to start the scan. 198 Chapter 9 Solve problems ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 201
Check the color settings Follow these steps to adjust the color setting. 1. From the Home screen on the printer control panel, navigate to the Scan application, and then select the Scan icon. 2. Select one of the following Scan features: ● Save to Device Memory ● Scan to Email ● Scan to Network - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 202
. 4. Select one of the predefined Quality and File Size options, and then select Done. 5. Select Send or Save to start the scan. 200 Chapter 9 Solve problems ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 203
feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 204
on the glass or platen. They might seep and damage 2 the printer. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, 1 be sure to clean the small strips of between the lightest and the darkest color on the page. 202 Chapter 9 Solve problems ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 205
● Background Cleanup: Remove faint colors from the background of scanned images. For example, if the original document is printed on colored paper, use this feature to lighten the background without affecting the darkness of the image. ● Automatic Tone: Available for Flow printers only. The printer - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 206
the Off option to disable it. Send to a different fax machine The problem might be related to fax machine settings or supplies status. Try sending the fax from a different fax machine. If the fax quality is better, the problem is with the sender's fax machine. If a different fax machine is - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 207
Solve fax problems Use the following sections to solve issues involving the printer fax functions. ENWW Solve fax problems 205 - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 208
directly to the phone jack on the wall to determine whether the problem is with the surge-protection device. Are you using a phone company voice-messaging service or an answering machine? If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 209
Page does not print, there might be a problem with the analog fax accessory. If you are using LAN fax or Internet fax, those configurations could be disabling the feature. Table 9-13 Analog-fax accessory troubleshooting Status conditions Possible solutions Operational / Enabled1 The analog - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 210
Learn about solutions for common fax problems. The fax failed to send Verify the fax issue, and try the suggested solution. JBIG is enabled, and the receiving fax of faxing Verify the fax issue, and try the suggested solution. A jam is in the document feeder. 208 Chapter 9 Solve problems ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 211
. The volume setting needs to be adjusted. Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings menu. ENWW Solve fax problems 209 - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 212
tab for SFP models. 4. In the left menu, select Print from USB Drive Settings. 5. Select Enable Print from USB Drive. 6. Click Apply. 210 Chapter 9 Solve problems ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 213
A Service and support ENWW 211 - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 214
period, HP will replace software which does not execute its programming instructions due to such defects. HP does not warrant that the operation locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 215
website (http://ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited Warranty or against the seller under the legal guarantee. Ireland: The HP Limited Warranty benefits apply in - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 216
de la délivrance. Il répond également des défauts de conformité résultant de l'emballage, des instructions de montage ou de l'installation lorsque celle-ci a été mise à sa charge par le contrat ou la connaissance du vendeur et que ce dernier a accepté ». 214 Appendix A Service and support ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 217
(http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/ index_en.htm). Les consommateurs ont le droit de choisir de réclamer un service sous la garantie limitée HP ou auprès du vendeur au cours d'une garantie légale de deux ans. Italy La Garanzia limitata HP - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 218
/ecc-net/index_en.htm). Forbrugere har ret til at vælge, om de vil gøre krav på service i henhold til HP's begrænsede garanti eller hos sælger i henhold til en toårig juridisk eller på säljaren enligt den lagstadgade treåriga garantin. Portugal 216 Appendix A Service and support ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 219
A Garantia Limitada HP é uma garantia comercial fornecida voluntariamente pela HP. O nome e a morada da entidade HP responsável pela prestação da Garantia Limitada HP no seu país são os seguintes: Portugal: HPCP - Computing and Printing Portugal, Unipessoal, Lda., Edificio D. Sancho I, Quinta da - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 220
możliwosci skorzystania albo z usług gwarancyjnych przysługujących w ramach Ograniczonej gwarancji HP albo z uprawnień wynikających z dwuletniej rękojmi w stosunku do sprzedawcy. 218 Appendix A Service and support ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 221
Bulgaria HP HP HP HP HP Inc Bulgaria EOOD 1766 No 258 HP HP www.hp.com/go/eulegal http://ec.europa.eu/consumers/ solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm HP Romania Garanția limitată HP este o garanție comercială furnizată în mod voluntar de către HP. - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 222
neatbilst pirkuma līgumam, tomēr šo tiesību saņemšanu var ietekmēt vairāki faktori. HP ierobežotā garantija nekādā veidā neierobežo un neietekmē 220 Appendix A Service and support ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 223
for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace products that prove to be - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 224
for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 225
● The supplies status page indicates that a non-HP supply is installed. ● You are experiencing a high number of problems with the cartridge. ● The cartridge does not look like it usually does (for example, the packaging differs from HP packaging). Data stored on the toner - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 226
must register and establish an account on HP ID in order to use the Software. It is your responsibility to obtain and maintain all equipment, services and software needed for access to and 224 Appendix A Service and support ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 227
use this data to optimize Software performance based on user preferences, provide support and maintenance, and assure security and software integrity. You can read the terms of any HP policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 228
options. If you are a consumer within the meaning of the Australia Consumer Law and you are purchasing the Software or warranty and support services for the Software which are not of a kind ordinarily acquired for personal, domestic or household use or consumption, then despite any other provision - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 229
a. provision of warranty or support services for the Software: to any one or more of the following: resupply of the services or payment of the costs of having the services re-supplied; b. provision of the Software: to any one or more of the following: replacement of the Software or the supply of - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 230
your country/region Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register your product Country/region phone numbers are on the - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 231
B Environmental product stewardship program Protecting the environment HP is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production The airborne emissions of ozone - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 232
product's duplex feature (manual or automatic) and to return HP printing supplies. Multi-lingual program information and instructions are also included in every new HP LaserJet print cartridge outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 233
a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to: www.hp.com/recycle. Electronic hardware recycling HP encourages customers to recycle used electronic hardware. For more - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 234
Brazil hardware recycling information Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora estejam em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter, ainda que em quantidades mínimas, substâncias impactantes ao meio - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 235
1 2 2.1 LaserJet GB21521 kWh GB21521 Restriction on Hazardous Substances statement (India) This product, as well as its related consumables and spares, complies with the reduction in hazardous substances provisions of the "India E-waste Rule 2016." It does not contain lead, mercury, - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 236
Substances Table (China) CHR-LJ-PK-MFP-02 Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds. 234 Appendix B Environmental product stewardship - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 237
EPEAT Many HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps identify greener electronics equipment. For more information on EPEAT go to www.epeat.net. For information on HP's EPEAT registered products go to www.hp.com/hpinfo/globalcitizenship/ - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 238
● Product environmental profile sheet for this and many related HP products ● HP's commitment to the environment ● HP's environmental management system ● HP's end-of-life product return and recycling program ● Material Safety Data Sheets Visit www.hp.com/go/environment. Also, visit www.hp.com/ - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 239
C Regulatory information ENWW 237 - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 240
. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 241
Industry Canada ICES-003 Compliance Statement CAN ICES-3(A)/NMB-3(A) VCCI statement (Japan) VCCI 32-1 EMC statement (Korea) EMC statement (China) Power cord instructions Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product label. The product - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 242
1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for adjustments, or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation. For other US/Canada - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 243
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser. Nordic Statements (Denmark, Finland, Norway, Sweden) Denmark: Apparatets stikprop skal tilsuttes en stikkontakt med jord, som giver forbindelse til stikproppens jord. Finland: Laite - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 244
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia) EMI statement (Taiwan) 242 Appendix C Regulatory information ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 245
Product stability Do not extend more than one paper tray at a time. Do not use paper tray as a step. Keep hands out of paper tray when closing. All trays must be closed when moving the printer. ENWW Regulatory statements 243 - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 246
244 Appendix C Regulatory information ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 247
142 copying overview 81 counterfeit supplies 211, 222 customer support online 157, 211, 228 D default gateway, document feeder jams 170 locating 16 paper-feeding problems 161, 168 double-sided printing Mac 68 Windows) 64 Windows 64 duplexing manually (Mac) 68 manually (Windows) 64 E easy-access - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 248
regulations 237, 238 feeding problems 205, 208 Finnish laser 138, 140, 141 HP Web Services 138, 140, 145 information pages 138 140, 145 supplies 144 troubleshooting tools 138, 140, 144 20 Internet Explorer, versions supported HP Embedded Web Server 138 manual duplex Mac 68 Windows 64 246 Index ENWW - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 249
173 right door 174 Tray 1 171 Tray 2 172 Tray 3 172 paper pickup problems solving 161, 164 paper trays overview 33 paper type selecting (Windows) 64 paper drivers download from printer support website 183 print media loading in Tray 1 34 print on both sides Mac 68 manually, Windows 64 Windows 64 - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 250
, 238, 242 TCP/IP manually configuring IPv4 parameters 148 manually configuring IPv6 parameters 148 technical support online 157, 211, 228 177, 180 jams 169, 170 overview 157 paper feed problems 161 try a different print driver 183 troubleshooting tools HP Embedded Web Server 138, 140, 144 two- - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 251
Web sites customer support 211, 228 fraud reports 211, 222 Material Safety Data Sheet (MSDS) 229, 234 websites customer support 157 HP Web Jetadmin, downloading 155 ENWW Index 249 - HP Color LaserJet Managed MFP E78223-E78228 | User Guide - Page 252
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HP Color LaserJet Managed MFP E78223, E78228
User Guide