HP Color LaserJet Managed MFP E78323-E78330 User Guide

HP Color LaserJet Managed MFP E78323-E78330 Manual

HP Color LaserJet Managed MFP E78323-E78330 manual content summary:

  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 1
    LaserJet Managed Flow MFP E72525, E72530, E72535 HP Color LaserJet Managed MFP E78323, E78325, E78330 HP Color LaserJet Managed Flow MFP E78323, E78325, E78330 User Guide www.hp.com/videos/A3 www.hp.com/support/ljE72500MFP www.hp.com/support/ljE78323MFP
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 2
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 3
    HP LaserJet Managed MFP E72525, E72530, E72535, HP LaserJet Managed Flow E72525, E72530, E72535, HP Color LaserJet Managed MFP E78323, E78325, E78330, HP Color LaserJet Managed Flow MFP E78323, E78325, E78330 User Guide
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 4
    contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 5
    ports ...6 Control-panel view ...7 How to use the touchscreen control panel 8 Printer specifications ...10 Technical specifications ...10 Supported operating systems ...17 Printer dimensions ...19 Power consumption, electrical specifications, and acoustic emissions 20 Operating-environment range
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    type (Windows) ...64 Additional print tasks ...64 Print tasks (macOS) ...66 How to print (macOS) ...66 Automatically print on both sides (macOS 66 Manually print on both sides (macOS) ...66 Print multiple pages per sheet (macOS) ...67 Select the paper type (macOS) ...67 Additional print tasks ...68
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    Delete a job that is stored on the printer 72 Change the job storage limit ...72 Information sent to printer for Job Accounting purposes 72 Print from a USB flash drive ...73 Enable the USB port for printing ...74 Method one: Enable the USB port from the printer control panel 74 Method two:
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    Step two: Configure the Scan to Network Folder settings 104 Step three: Complete the configuration 112 Set up Scan to SharePoint® ...113 Introduction ...113 Before you begin ...113 Step one: Access the HP Embedded Web Server (EWS 113 Step two: Enable Scan to SharePoint and create a Scan to
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    ...154 Supplies tab ...155 Troubleshooting tab ...155 Security tab ...155 HP Web Services tab ...156 Networking tab ... network ...159 Manually configure IPv4 TCP/IP parameters from the control panel 160 Manually configure IPv6 TCP Encryption support: HP High Performance Secure Hard Disks 164 Lock
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    ...167 Software and firmware updates ...167 9 Solve problems ...169 Customer support ...169 Control panel help system ...170 Reset factory 13.B9, 13.B2, 13.FF 185 Resolve print-quality problems ...187 Introduction ...187 Troubleshoot print quality ...188 Print from a different software program 188
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    Troubleshoot image defects ...194 Solve wired network problems ...202 Solve wireless network problems ...202 Solve fax problems ...203 Checklist for solving fax problems Server (network-connected printers only) ...208 Appendix A Service and support ...209 HP limited warranty statement ...210 UK,
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    site ...220 Data stored on the toner cartridge ...221 End User License Agreement ...221 Customer self-repair warranty service ...225 Customer support ...226 Appendix B Environmental product stewardship program ...227 Protecting the environment ...227 Ozone production ...227 Power consumption ...227
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    Canada ICES-003 Compliance Statement 237 VCCI statement (Japan) ...237 EMC statement (Korea) ...237 EMC statement (China) ...237 Power cord instructions ...237 Power cord statement (Japan) ...238 Laser safety ...238 Laser statement for Finland ...238 Nordic Statements (Denmark, Finland, Norway
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    xii ENWW
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 15
    's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Warning icons Use caution if you see a warning icon on your HP
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    when using this product to reduce risk of injury from fire or electric shock. ● Read and understand all instructions in the user guide. ● Observe all warnings and instructions marked on the product. ● Use only a grounded electrical outlet when connecting the product to a power source. If you
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 17
    ● Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately. ● Unplug this product from wall outlets before cleaning. ● Do not install or use this product near water or when you are wet. ● Install the product securely on a stable surface. ● Install the product
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    Printer views Locate key features on the printer and the control panel. Printer front view Locate features on the front of the printer. Figure 1-1 Printer front view 1 2 15 14 shift caps lock A Z @ alt S X D C F V G H B N J M alt , K . L : ; ? / " ' shift enter 13 Item
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    Item Description 9 Front door, for access to the toner cartridges 10 Power connection 11 Tray 2 12 Tray 3 13 Retractable keyboard (Flow models only) 14 Hardware integration pocket (HIP), for connecting accessory and third-party devices 15 Easy-access USB port Insert a USB flash drive
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    Item Description 2 Interface ports 3 Serial number and product number label Interface ports Locate the interface ports on the printer formatter. Figure 1-3 Interface ports view 1 2 3 4 Item Description 1 USB host ports for connecting external USB devices (these ports might be covered)
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    Control-panel view The control panel provides access to the printer features and indicates the current status of the printer. NOTE: Tilt the control panel for easier viewing. The Home screen provides access to the printer features and indicates the current status of the printer. Return to the
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    an optional wireless accessory is installed). ● Ethernet: View or change Ethernet connection settings. ● HP Web Services: View information to connect and print to the printer using HP Web Services (ePrint). Touch the Help button to open the embedded help system. The status line provides information
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    Table 1-1 Touchscreen control panel actions (continued) Action Description Swipe Touch the screen and then move your finger horizontally to scroll the screen sideways. Example Swipe until the Settings app displays. Scroll Touch the screen and then move your finger vertically to scroll the
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 24
    / ljE78323MFP. Technical specifications Review the printer technical specifications. See http://www.hp.com/support/ljE72500MFP or http://www.hp.com/support/ljE78323MFP for current information. Table 1-2 Printer technical specifications-E78323, E78325, E78330 models Model number Product number
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    Table 1-2 Printer technical specifications-E78323, E78325, E78330 models (continued) Model number E78323dn Flow E78323z E78325dn Flow E78325z E78330dn Flow E78330z Product number 8GR95A 8GR99A 8GR96A 8GS00A 8GR97A 8GS01A HP Second Exit Optional Optional Optional Optional Optional
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    Table 1-2 Printer technical specifications-E78323, E78325, E78330 models (continued) Model number E78323dn Flow E78323z E78325dn Flow E78325z E78330dn Flow E78330z Product number 8GR95A 8GR99A 8GR96A 8GS00A 8GR97A 8GS01A Security HP Trusted Platform Module for encrypting all data that
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 27
    Table 1-2 Printer technical specifications-E78323, E78325, E78330 models (continued) Model number E78323dn Flow E78323z E78325dn Product number 8GR95A 8GR99A 8GR96A HP EveryPage Technologies including ultrasonic multi-feed detection Embedded optical character recognition (OCR) provides the
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 28
    Table 1-3 Printer technical specifications-E72525, E72530, E72535 models (continued) Model number E72525dn Flow E72525z E72530dn Product number X3A60A X3A59A X3A63A 3,000-sheet sidemount high-capacity input tray Optional Optional Optional Printer stand Optional Optional Optional Tray
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    Table 1-3 Printer technical specifications-E72525, E72530, E72535 models (continued) Model number E72525dn Flow E72525z E72530dn Flow E72530z E72535dn Flow E72535z Product number X3A60A X3A59A X3A63A X3A62A X3A66A X3A65A Integrated HP nearfield communication (NFC) and Wi-Fi Direct
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    Table 1-3 Printer technical specifications-E72525, E72530, E72535 models (continued) Model number E72525dn Flow E72525z E72530dn Flow E72530z E72535dn Flow E72535z Product number X3A60A X3A59A X3A63A X3A62A X3A66A X3A65A Store jobs in the printer memory to print later or print privately (
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 31
    to install the HP print driver. 1. Go to 123.hp.com/LaserJet. 2. Follow the steps provided to download the printer software. Table 1-4 Supported operating systems and print drivers Operating system Print driver installed (for Windows, or the installer on the web for macOS) Notes Windows 7, 32
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 32
    For details on client and server operating systems and for HP UPD driver support for this printer, go to www.hp.com/go/upd. Under Additional , which will then allow printed pages to be accounted for in a Managed Print Services (MPS) account. The driver-only web packs downloaded from hp.com for the
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    Printer dimensions Make sure your printer environment is large enough to accommodate the printer. 1 1 2 3 2 3 Table 1-6 Dimensions of the E78323dn, 78323z, E78325dn, E78325z, E78330dn, and E78330z models Printer fully closed Printer fully opened 1. Height dn models:877 mm (34.5 in) dn
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    setup and software installation For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional instructions, go to HP support on the web. Go to http://www.hp.com/support/ljE72500MFP or http://www.hp.com/support/ljE78323MFP for HP's allinclusive help for
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    ● Find warranty and regulatory information ● Find instructions about how to use the Microsoft Add Printer tool ENWW Printer hardware setup and software installation 21
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    22 Chapter 1 Printer overview ENWW
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    inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Introduction Use caution when loading the paper trays. CAUTION: Do not
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    print driver before printing. CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing. 1. Open Tray 1. 2. Pull out the tray extension to support the paper. 3. Use the adjustment latch to spread the paper guides outward. 24 Chapter 2 Paper trays ENWW
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    stack height is 10 mm (0.4 in), or approximately 100 sheets of 75 g/m2 (20 lb) paper. 5. Using the adjustment latch, adjust the side guides so that they lightly touch the paper stack, but do not bend it. Tray 1 (multipurpose tray) paper orientation Position paper correctly in Tray 1 (multipurpose
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    Table 2-1 Letterhead or preprinted paper - Portrait Duplex mode 1-sided printing How to load paper Face-down Bottom edge leading into the printer Left edge leading into the printer Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-up Top edge leading into the printer
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    Table 2-2 Letterhead or preprinted paper - Landscape Duplex mode 1-sided printing How to load paper Face-down Left edge leading into the printer Bottom edge leading into the printer Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-up Left edge leading into the printer
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    Table 2-3 Prepunched paper - Portrait Duplex mode 1-sided printing How to load paper Face-down Holes toward the back of the printer Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-up Holes toward the back of the printer 28 Chapter 2 Paper trays ENWW
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    Table 2-4 Prepunched paper - Landscape Duplex mode 1-sided printing How to load paper Face-down Holes away from the printer Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-up Holes towards the printer ENWW Load paper to Tray 1 (multipurpose tray) 29
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    Use alternative letterhead mode Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing. Enable
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    down the blue lock/unlock toggle switch on the rear paper-width guide, pinching the blue adjustment latch on the front paper-width guide, and then sliding the guides to the fully open position. 3. Adjust the paper-length guide by pushing in at the bottom of the blue adjustment latch while sliding
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    against the paper stack. Adjust them to the indentations or markings in the tray. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be sure that the top of the stack is below the tray full indicator. 6. Close
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    Table 2-5 Letterhead or preprinted paper - Portrait Duplex mode 1-sided printing How to load paper Face-up Top edge at the back of the tray Top edge at the left side of the tray Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-down Top edge at the back of the tray NOTE
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    Table 2-6 Letterhead or preprinted paper - Landscape Duplex mode 1-sided printing How to load paper Face-up Top edge at the left side of the tray Top edge at the back of the tray Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-down Top edge at the right side of the
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    Table 2-7 Prepunched paper - Portrait Duplex mode 1-sided printing How to load paper Face-up Holes at the left side of the tray, with the top of the form at the rear of the printer Holes at the back of the tray Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-down
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 50
    Use alternative letterhead mode Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing. Enable
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    list, select the correct size for the envelopes. 5. In the Paper type drop-down list, select Envelope. 6. In the Paper source drop-down list, select Manual feed. 7. Click the OK button to close the Document Properties dialog box. 8. In the Print dialog box, click the OK button to print the job
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    Table 2-8 Envelope loading instructions - Tray 1 Envelope size Envelope #9, Envelope #10, Envelope Monarch, Envelope DL, Envelope B5, Envelope C5 (wallet), Envelope C6 How to load envelopes Face-down Top edge
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    Load and print labels To print on sheets of labels, use tray 1. Tray 2 and the optional 550-sheet trays do not support labels. Manually feed labels Use the manual feed mode for Tray 1 to print sheets of labels. 1. From the software program, select the Print option. 2. Select the printer from the
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 54
    Table 2-9 Label loading instructions Tray How to load labels Tray 1 Face-down Bottom edge leading into the printer Tray 2 or 3 Face-up Top edge at the left side of the tray 40 Chapter 2 Paper trays ENWW
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 55
    or http://www.hp.com/support/ljE78323MFP. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 56
    Order supplies, accessories, and parts Find out how to order replacement supplies, accessories, and parts for the printer. Ordering Contact the managed service representative. Make sure to have the product model number, which appears on the product label on the back of the printer. 42 Chapter 3
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    a message on the printer, or if you have print quality problems. Cartridge information This printer indicates when the toner cartridge level is quality is no longer acceptable. To purchase cartridges, contact the managed service representative. Make sure to have the product model number, which
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 58
    2. Pull the cartridge straight out of the printer. 3. Remove the new toner cartridge from its package. Save all packaging for recycling the used toner cartridge. 4. Hold both ends of the toner cartridge. Rock it to evenly distribute the toner inside, then remove the seal. 44 Chapter 3 Supplies,
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    5. Close the front door. 6. Pack the used toner cartridge into the box that the new cartridge came in. See the enclosed recycling guide for information about recycling. In the U.S. and Canada, a pre-paid shipping label is included in the box. In other countries/regions, go to www.hp.
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    2. Release the cartridge latch and pull the cartridge straight out of the printer. 3. Remove the new toner cartridge from its package. Save all packaging for recycling the used toner cartridge. 4. Hold both ends of the toner cartridge. Rock it to evenly distribute the toner inside, then remove the
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    5. Close the front door. 6. Pack the used toner cartridge into the box that the new cartridge came in. See the enclosed recycling guide for information about recycling. In the U.S. and Canada, a pre-paid shipping label is included in the box. In other countries/regions, go to www.hp.
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    Replace the toner collection unit (TCU) Replace the toner collection unit if you receive a message on the printer, or if you have print quality problems. Remove and replace the TCU (E78323, E78325, E78330 models) Follow these steps to replace the TCU. 1. Open the front door. 2. Pull on both sides ot
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    3. Remove the new TCU from its package. Save all packaging for recycling the used TCU. 2 1 4. Install the new TCU by pushing in on both sides until the tabs snap into place. ENWW Replace the toner collection unit (TCU) 49
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 64
    5. Close the front door. 6. Pack the used TCU into the box that the new TCU came in. See the enclosed recycling guide for information about recycling. In the U.S. and Canada, a pre-paid shipping label is included in the box. In other countries/regions, go to www.hp.
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    2. Pull on both sides ot the TCU to release the tabs, and then pull it straight out of the printer. 3. Remove the new TCU from its package. Save all packaging for recycling the used TCU. NOTE: Maintain the position of the TCU as you pull it out from the printer. This will ensure that you do not
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 66
    5. Close the front door. 6. Pack the used TCU into the box that the new TCU came in. See the enclosed recycling guide for information about recycling. In the U.S. and Canada, a pre-paid shipping label is included in the box. In other countries/regions, go to www.hp.
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    Replace the staple cartridge Install a new staple cartridge when your current cartridge is empty. Introduction The following information provides instructions to replace the staple cartridges. Remove and replace the inner finisher accessory staple cartridge Follow these steps to replace the staple
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    3. Lift two tabs on the staple cartridge, and then lift up to remove the empty staple cartridge from the staple cartridge carriage assembly. 4. Insert the new staple cartridge into the staple cartridge carriage. NOTE: Do not discard the staple cartridge carriage. It must be reused with the new
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    5. Reinstall the staple cartridge carriage into the stapler by pressing the colored handle inward until it snaps into place. 6. Close the inner finisher front door. Remove and replace the stapler/stacker accessory staple cartridge Follow these steps to replace the staple cartridge in the floor-
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    2. Rotate the knob counterclockwise to move the staple cartridge assembly all the way to the front. 3. Hold the knob to immobilize the staple cartridge assembly, grasp the colored tab on the staple cartridge carriage, and then pull the staple cartridge carriage straight out. 4. Lift two tabs on
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    5. Insert the new staple cartridge into the staple cartridge carriage. 6. Hold the knob to immobilize the staple cartridge assembly, insert the new staple cartridge into the assembly, and then press the colored handle inward until it snaps into place. 7. Close the finisher front door. Remove and
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    1. Open the finisher front door. 2. Pull out the booklet finisher assembly until it stops. 3. Pull the colored tabs away from the assembly, and then pull them up remove the two staple cartridges. 58 Chapter 3 Supplies, accessories, and parts ENWW
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    4. Push in the two blue tabs, and then lift up to open the top of the staple cartridge carriage. 5. Lift two tabs on each staple cartridge, and then lift up to remove the empty staple cartridges from the staple cartridge carriages. 6. Insert the new staple cartridges into the staple cartridge
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    8. Slide the booklet assembly into the finisher. 9. Close the finisher front door. 60 Chapter 3 Supplies, accessories, and parts ENWW
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    or http://www.hp.com/support/ljE78323MFP. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 76
    sides (Windows) If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper. Use a paper size and type supported by the duplexer. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the
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    duplexer installed or to print on paper that the duplexer does not support. 1. From the software program, select the Print option. 2. Select the printer. 3. Click the Finishing tab. 4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog. 5. In the Print
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    print tasks Locate information on the Web for performing common printing tasks. Go to http://www.hp.com/support/ljE72500MFP or http://www.hp.com/support/ljE78323MFP. Instructions are available for print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the
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    ● Print the first or last pages of the document on different paper ● Print watermarks on a document ENWW Print tasks (Windows) 65
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    option from the Two-Sided drop-down list. 5. Click the Print button. Manually print on both sides (macOS) Use this procedure for printers that do automatic duplexer installed or to print on paper that the duplexer does not support. NOTE: This feature is available if you install the HP print driver.
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    NOTE: The name of the item varies for different software programs. 4. Click the Manual Duplex box, and select a binding option. 5. Click the Print button. 6. Go to the printer and remove any blank paper that is in Tray 1. 7. Retrieve the
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    print tasks Locate information on the Web for performing common printing tasks. Go to http://www.hp.com/support/ljE72500MFP or http://www.hp.com/support/ljE78323MFP. Instructions are available for print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 83
    Store print jobs on the printer to print later or print privately Store print jobs in the printer memory for printing at a later time. Introduction The following information provides procedures for creating and printing documents that are stored on the USB flash drive. These jobs can be printed at a
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    Storage menu. NOTE: If the Job Storage menu is not showing, follow the instructions in the "Disable or enable job storage feature" section to activate the menu must provide the required PIN at the control panel. The job is deleted manually or by the job retention schedule. 5. To use a custom user
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    Print a stored job Use the following procedure to print a job that is stored in the printer memory. 1. From the Home screen on the printer control panel, navigate to the Print application, and then select the Print icon. 2. Select Print from Job Storage. 3. Select the name of the folder where the
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    Delete a stored job You can delete documents that have been saved to the printer when they are no longer needed. You can also adjust the maximum number of jobs for the printer to store. Delete a job that is stored on the printer Use the control panel to delete a job that is stored in the printer
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    easy-access USB printing to print files without a computer. The printer accepts standard USB flash drives in the USB port near the control panel. It supports the following types of files: ● .pdf ● .prn ● .pcl ● .ps ● .cht ENWW Print from a USB flash drive 73
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    Enable the USB port for printing The USB port is disabled by default. Before using this feature, enable the USB port. Use one of the following methods to enable the port: Method one: Enable the USB port from the printer control panel Use the printer control panel to enable the USB port for printing.
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    3. Select Print from USB Drive. 4. Select Choose, select the name of the document to print, and then select Select. NOTE: The document might be in a folder. Open folders as necessary. 5. To adjust the number of copies, touch the box to the left of the Print button, and then select the number of
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    Print using high-speed USB 2.0 port (wired) Enable the high-speed USB 2.0 port for wired USB printing. The port is located in the interface ports area and is disabled by default. Use one of the following methods to enable the high-speed USB 2.0 port. Once the port is enabled, install the product
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    all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Make a copy Copy a document or picture from the scanner glass or
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    6. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages. Table 5-1 Buttons on the right side of the preview pane Button Description Use these
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    of the paper. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, navigate to the Copy application, and then select the
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    Table 5-2 Buttons on the right side of the preview pane Button Description Use these buttons to toggle between single-page view and thumbnail view. More options are available in thumbnail view than in single-page view. Use these buttons to zoom in or out on the selected page. NOTE: Select only
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 95
    Go to http://www.hp.com/support/ljE72500MFP or http://www.hp.com/support/ljE78323MFP. Instructions are available for copy tasks, such as the following: ● Copy or scan pages from books or other bound documents ● Copy mixed-size documents ● Copy or
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    82 Chapter 5 Copy ENWW
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    or http://www.hp.com/support/ljE78323MFP. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 98
    smtp.mycompany.com) NOTE: If you do not know the SMTP server name, SMTP port number, or authentication information, contact the email/Internet service provider or system administrator for the information. SMTP server names and port names are typically found by doing an Internet search. For example
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 99
    Step two: Configure the Network Identification settings Configure advanced setting for network identification. NOTE: Configuring email setup on the Networking tab is an advanced process and might require the assistance of a system administrator. 1. Using the EWS top navigation tabs, click Networking
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 100
    4. If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the email client being used is listed. DNS suffixes have this format: companyname.com, gmail.com, etc. NOTE: If the Domain Name suffix is not set up, use the IP address. 5. Click Apply. 6. Click OK
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    Step three: Configure the Send to Email feature The two options for configuring Send to Email are the Email Setup Wizard for basic configuration and Email Setup for advanced configuration. Use the following options to configure the Send to Email feature: Method one: Basic configuration using the
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    cases, the default port number does not need to be changed. NOTE: If you are using a hosted SMTP service such as Gmail, verify the SMTP address, port number, and SSL settings from the service provider's website or other sources. Typically, for Gmail, the SMTP address is smtp.gmail.com, port number
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    ● MTIFF ● XPS ● PDF/A HP LaserJet Enterprise Flow MFP printers or MFP printers that are connected to a digital send software (DSS) server also support the following OCR file types: ● Text (OCR) ● Unicode Text (OCR) ● RTF (OCR) ● Searchable PDF (OCR) ● Searchable PDF/A (OCR) ● HTML (OCR) ● CSV (OCR
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    Table 6-2 Scan settings (continued) Option Description Color/Black Select the default color setting for the scanned document: ● Color ● Black ● Black/Gray ● Automatically detect Quality and File Size Select the default output quality for the scanned document: ● Low (small file) ● Medium
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 105
    Figure 6-1 Location of Advanced Settings button 2. On the Default Job Options page, select the Enable Scan to Email check box. If this check box is not selected, the feature is unavailable at the printer control panel. 3. In the Outgoing Email Servers (SMTP) area, complete the steps for one of the
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 106
    These problems can be prevented by entering a number in Split emails if larger than (MB). ○ In most cases, the default port number does not need to be changed. However, when using the Enable SMTP SSL Protocol option, port 587 must be used. ○ If you are using Google™ Gmail for email service, select
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    Field Restrictions Specify whether users must select an email address from an address book or whether users are allowed to enter in an email address manually. CAUTION: If Users must select from address book is selected, and any of the address fields are also set as User editable, changes to those
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    Table 6-5 File Settings (Basic Settings) (continued) Feature Description Resolution Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 109
    Table 6-7 Signing and Encryption settings (continued) Feature Description Encryption Select whether to encrypt the email. Select the User editable check box to make this setting editable at the printer control panel. Encryption Algorithm Select the algorithm to use for encrypting the email.
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    3. If you selected Add, the Quick Sets Setup page opens. Complete the following information: ● Quick Set Name: Enter a title for the new Quick Set. ● Quick Set Description: Enter a description of the Quick Set. ● Quick Set Start Option: To set how the Quick Set starts, click either Enter application
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 111
    Step five: Set up Send to Email to use Office 365 Outlook (optional) Enable the printer to send an email with an Office 365 Outlook account from the control panel. Introduction Microsoft Office 365 Outlook is a cloud-based email system provided by Microsoft which uses Microsoft's Simple Mail
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    the Port Number field, type 587. NOTE: Some servers have problems sending or receiving emails that are larger than 5 megabytes (MB). These problems can be prevented by entering a number in Split emails if server setup. For more information, go to Microsoft's Support page. 98 Chapter 6 Scan ENWW
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    Set up Scan to Network Folder Set up the Scan to Folder feature to scan documents directly to network folder. Introduction This section explains how to enable and configure the Scan to Network Folder function. The printer has a feature that enables it to scan a document and save it to a network
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    100 Chapter 6 Scan ENWW
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    Step two: Set up Scan to Network Folder Set up Scan to Network Folder using one of the following methods. Method one: Use the Scan to Network Folder Wizard Use this option for basic configuration of the Save to Network Folder feature using the Scan to Network Folder wizard. NOTE: Before you begin:
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    ● Use credentials of user to connect after Sign In at the control panel ● Always use these credentials NOTE: If Always use these credentials is selected, a user name and password must be entered in the corresponding fields, and the printer's access to the folder must be verified by clicking Verify
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    Method two: Use Scan to Network Folder Setup This option enables advanced configuration of the Save to Network Folder feature using the HP Embedded Web Server (EWS) for the printer. NOTE: Before you begin: To display the printer's IP address or host name, touch the Information icon , and then touch
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 118
    Step two: Configure the Scan to Network Folder settings Use the following procedure to complete Scan to Network Folder setup. Step one: Begin the configuration Use the following steps to begin configuration. 1. On the Scan to Network Folder Setup page, select the Enable Scan to Network Folder check
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    Dialog two: Folder Settings Use the Folder Settings dialog to configure the types of folders the printer sends scanned documents to and the folder permissions. There are two types of destination folders to select from: ● Shared folders or FTP folders ● Personal shared folders There are two types of
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 120
    Configure the destination folder for scanned documents Select one of the following options to set up a destination folder. Option 1: Configure the printer to save to a shared folder or FTP folder To save scanned documents to a standard shared folder or an FTP folder, complete the following steps. 1.
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    is no Domain Name Server (DNS). In this case, it is best to set up a static IP address on the shared PC to alleviate the problem of DHCP assigning a new IP address. On a typical home router, this is done by setting a static IP address that is on the same subnet, but
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 122
    NOTE: If an FTP site is outside the firewall, a proxy server must be specified under the network settings. These settings are located in the EWS Networking tab, under the Advanced options. 1. Select Save to an FTP Server. 2. In the FTP Server field, type the FTP server name or IP address. 3. In the
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    NOTE: This option is used in domain environments where the administrator configures a shared folder for each user. If the Save to a personal shared folder feature is configured, users will be required to sign in at the printer control panel using Windows credentials or LDAP authentication. 1. Select
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    documents to a folder configured for read and write access, complete the following steps. NOTE: Send only to folders with read and write access supports folder verification and job notification. 1. If it is not already selected, select Send only to folders with read and write access. 2. To require
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    3. To include a thumbnail of the first scanned page in the notification, select Include Thumbnail. 4. To prompt the user to review their notification settings, select Prompt user prior to job start, and then click Next. ● Option three: Notify only if job fails. 1. Select Notify only if job fails. 2.
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    Table 6-10 File settings Feature Description File Name Prefix Set the default file name prefix used for files saved to a network folder. File Name Default file name for the file to be saved. Select the User editable check box to make this setting editable at the printer control panel. File
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    a network folder, USB flash drive, or e-mail message, and then manually upload the files to the SharePoint site. Introduction Set up the Scan to then scan documents directly to a SharePoint® site. Scan to SharePoint® supports all scanning options, including the ability to scan documents as images or
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 128
    Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set Follow the steps to enable the Scan to SharePoint feature and create a Scan to SharePoint Quick Set. 1. Using the top navigation tabs, click Scan/Digital Send. 2. In the left navigation pane, click Scan to SharePoint®.
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    NOTE: Use credentials of user to connect after Sign In at the control panel is selected in the Authentication Settings drop-down menu, the logged-in user must have permission to write to the specified SharePoint site. NOTE: For security purposes, the printer does not display credentials entered in
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    1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon,
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    Table 6-11 Buttons on the right side of the preview pane (continued) Button Description Use this button to add a page to the document. The printer prompts to scan additional pages. Use this button to clear the changes made in the preview and start over. Touch this button to collapse the preview
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    Table 6-13 File settings for Scan to SharePoint (continued) Feature Description File Name Suffix Set the default file name suffix used for files to be saved. Duplicate filename suffix default [filename]_YYYYMMDDT File Name Preview Enter a file name, and then click the Update Preview button.
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    Set up Scan to USB Drive Enable the Scan to USB feature, which allows you to scan directly to a USB flash drive. Introduction The printer has a feature that enables it to scan a document and save it to a USB flash drive. The feature is not available until it has been configured through the HP
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    4. Select the Enable Save to USB check box. 5. Click Apply at the bottom of the page. NOTE: Most devices ship with hard disk drives (HDDs) already installed. In some cases, additional storage devices can be added via USB. Verify whether the Save to USB feature needs to be expanded to USB and hard
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    NOTE: For more information on the available file settings, see Default scan settings for Scan to USB Drive setup on page 121 8. Review the summary of settings, and then click Finish to save the Quick Set, or click Previous to edit the settings. Default scan settings for Scan to USB Drive setup
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    Table 6-15 File settings for Save to USB setup (continued) Option name Description File Type Select the file format for the saved file. Select the User editable check box to make this setting editable at the printer control panel. High Compression (smaller file) Select this setting to compress
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    or contact list. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 138
    Table 6-16 Buttons on the left side of the preview pane Button Description Expand the preview screen. Collapse the preview screen. Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages. Table 6-17 Buttons on the right side of
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 139
    Table 6-17 Buttons on the right side of the preview pane (continued) Button Description Use this button to add a page to the document. The printer prompts to scan additional pages. Use this button to clear the changes made in the preview and start over. Touch this button to collapse the preview
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    at any time. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 141
    Table 6-18 Buttons on the left side of the preview pane Button Description Expand the preview screen. Collapse the preview screen. Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages. Table 6-19 Buttons on the right side of
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 142
    Table 6-19 Buttons on the right side of the preview pane (continued) Button Description Use this button to add a page to the document. The printer prompts to scan additional pages. Use this button to clear the changes made in the preview and start over. Touch this button to collapse the preview
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 143
    use this feature. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 144
    Table 6-20 Buttons on the left side of the preview pane Button Description Expand the preview screen. Collapse the preview screen. Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages. Table 6-21 Buttons on the right side of
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 145
    Table 6-21 Buttons on the right side of the preview pane (continued) Button Description Use this button to add a page to the document. The printer prompts to scan additional pages. Use this button to clear the changes made in the preview and start over. Touch this button to collapse the preview
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 146
    drive, or email message, and then manually upload the files to the SharePoint site. Scan to SharePoint® supports all scanning options, including the ability glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 147
    Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages. Table 6-23 Buttons on the right side of the preview pane Button Description Use these buttons to toggle between single-page view and thumbnail view. More options are
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 148
    use this feature. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. Insert the USB drive into the USB port near the printer control panel. 3. From the Home screen on
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 149
    Table 6-25 Buttons on the right side of the preview pane Button Description Use these buttons to toggle between single-page view and thumbnail view. More options are available in thumbnail view than in single-page view. Use these buttons to zoom in or out on the selected page. NOTE: Select only
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 150
    to help businesses of all types, including healthcare, financial services, manufacturing, and public sector, manage a fleet of printers scan tasks. Go to http://www.hp.com/support/ljE72500MFP or http://www.hp.com/support/ljE78323MFP. Instructions are available for performing specific scan tasks,
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 151
    or http://www.hp.com/support/ljE78323MFP. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 152
    analog fax accessory has been installed. Before continuing, connect the printer to a phone line (for analog fax) or to an Internet or network fax service. Set up fax by using the printer control panel Configure the fax features using the control panel. 1. From the Home screen on the printer control
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 153
    Change fax configurations Change or update fax settings. NOTE: The settings configured using the control panel override any settings made in the HP Embedded Web Server. Fax dialing settings Use the following steps to change the fax dialing settings. 1. From the Home screen on the printer control
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    of the fax be sent again. The Error Correction Mode feature is enabled by default. You should turn it off only if you are having trouble sending or receiving a fax and if you are willing to accept the errors in the transmission and a probable quality reduction in the image. Turning off
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 155
    Description The Receive Mode setting determines how the fax accessory receives fax jobs. Select one of the following options: ● Automatic ● TAM ● Fax/Tel ● Manual The Rings to Answer setting determines the number of times the phone rings before the call is answered by the fax accessory. NOTE: The
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 156
    1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, navigate to the Fax application, and then select the
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 157
    Table 7-5 Buttons on the right side of the preview pane Button Description Use these buttons to toggle between single-page view and thumbnail view. More options are available in thumbnail view than in single-page view. Use these buttons to zoom in or out on the selected page. NOTE: Select only
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 158
    Create a fax printing schedule Faxes print automatically upon receipt, but they can also be stored and printed on a schedule that you determine. After you create the schedule, you can enable or disable the schedule as needed. 1. From the Home screen on the printer control panel, navigate to the
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 159
    on the confirmation prompt. Additional fax tasks Locate information on the Web for performing common fax tasks. Go to http://www.hp.com/support/ljE72500MFP or http://www.hp.com/support/ljE78323MFP. Instructions are available for fax tasks, such as the following: ENWW Block incoming faxes 145
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    ● Create and manage fax speed dial lists ● Configure fax billing codes ● Use a fax printing schedule ● Block incoming faxes ● Fax archiving and forwarding 146 Chapter 7 Fax ENWW
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 161
    or http://www.hp.com/support/ljE78323MFP. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 162
    network configuration The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the HP Embedded Web Server. When the printer is connected to the
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 163
    Windows® 8 or greater ● Internet Explorer (version 9.x or greater) ● Google Chrome (version 34.x or greater) ● Firefox (version 20.x or greater) macOS ● Safari (version 5.x or greater) ● Google Chrome (version 34.x or greater) Linux ● Google Chrome (version 34.x or greater) ● Firefox (version 20.x
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 164
    of all printer events and errors. Use the HP Instant Support link (in the Other Links area on all HP Embedded Web Server pages) to connect to a set of dynamic web pages that help solve problems. These pages also show additional services available for the printer. Usage Page Shows a summary of the
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 165
    Table 8-1 HP Embedded Web Server Information tab (continued) Menu Description Remote Control-Panel Provides a way to troubleshoot or manage the printer from a browser window on a desktop or laptop. Print Allows the user to send a print-ready file to the printer to be
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 166
    connection information about third-party job-quota services, or enables local device quota service. Other Links list Configure which links display Links list Menu Description HP Instant Support Connect to the HP website to find solutions to printer problems. Shop for Supplies Connect to
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 167
    Table 8-4 HP Embedded Web Server Copy/Print tab (continued) Menu Description Expert Copy Enable or disable Expert Copy and set the initial copy view. The Expert Copy feature is available only on some HP MFPs with larger control panels, and is available in FutureSmart 4 firmware 24.7.3 release
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 168
    for notifications ● Default setting for sending faxes using the internal fax modem ● Settings for using a LAN fax service ● Settings for using an Internet fax service Fax Speed Dials Manage speed dials, including the following: ● Import .CSV files containing email addresses, fax numbers
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 169
    to assist in troubleshooting printing issues. Diagnostic Data NOTE: This item is available only if an administrator password is set from the Security tab. Export printer information to a file that can be useful for HP technical support to use for detailed problem analysis. Calibration/Cleaning
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    the network. Email Domain Restriction If email functionality is enabled, administrators can limit the email addresses to which the printer can send messages. Web Service Security Allow resources on this printer to be accessed by web pages from different domains. If no sites are added to the list
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 171
    IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server model. Other Settings Configure general printing protocols and services supported by the print server. The available options depend on the print server model, but can include firmware update, LPD queues, USB settings
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 172
    print server. ● Control access through protocols that may not be secure, such as printing protocols, print services, discovery protocols, name resolution services, and configurationmanagement protocols. 802.1X Authentication Configure 802.1X authentication settings on the Jetdirect print server
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 173
    Configure IP network settings Use the EWS to configure the printer network settings. Printer sharing disclaimer Review the following disclaimer. HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 174
    1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the Settings icon. 2. To enable manual configuration, open the following menus: a. Networking b. Ethernet c. TCP/IP d. IPV6 Settings 3. Select Enable, and then select On. 4. Select the Enable
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 175
    NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 176
    , to secure data, and to prevent access to valuable hardware components. Security statements Review this important security statement. The printer supports security standards and recommended protocols that help you keep the printer secure, protect critical information on your network, and simplify
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 177
    password cannot be recovered. If the administrator password is lost or forgotten, contact HP Support for the assistance required to completely reset the printer. Click here to contact HP Support about resetting the printer password. Provide user access credentials at the printer control panel Use
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 178
    and have an HP Jetdirect print server, you can configure IPsec by using the Networking tab in the HP Embedded Web Server. Encryption support: HP High Performance Secure Hard Disks The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting printer
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 179
    Energy-conservation settings Learn about the energy-conservation settings that are available for the printer. ENWW Energy-conservation settings 165
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    Print with EconoMode This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast
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    solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment - ultimately increasing investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to www.hp.com/go/webjetadmin
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    Go to http://www.hp.com/support/ljE72500MFP or http://www.hp.com/support/ljE78323MFP. Click Software, Drivers and Firmware. 168 Chapter 8 Manage the printer ENWW
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    9 Solve problems Troubleshoot problems with the printer. Locate additional resources for help and technical support. The following information is correct at the time of publication. For current information, see http://www.hp.com/ support/ljE72500MFP or http://www.hp.com/support/ljE78323MFP. For
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 184
    procedures, such as clearing paper jams. If the printer alerts of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem. 170 Chapter 9 Solve
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 185
    Reset factory settings Resetting the printer settings to the factory-set defaults can help resolve problems. Introduction Use one of the following methods to reset the printer settings to the original settings from the factory. Method one: Reset factory settings from
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    near the end of useable cartridge life. Check the Supplies Status Page or the HP Embedded Web Server (EWS) for the status. 172 Chapter 9 Solve problems ENWW
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    not picking up paper from the tray or is picking up multiple sheets of paper at one time. Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these
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    line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. markings for Tray 1 or the multipurpose tray Figure 9-2 Size markings for cassette trays 174 Chapter 9 Solve problems ENWW
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    Figure 9-3 Technique for flexing the paper stack 1 2 6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper, and continue. 7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water
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    flex the stack as described above. 4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package. 176 Chapter 9 Solve problems ENWW
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    5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray. The following images show examples of the stack-height markings in
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    line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray cassette trays 7. Make sure the printing environment is within recommended specifications. 178 Chapter 9 Solve problems ENWW
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    . ● The document feeder input tray or output bin might contain more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that there are no pieces of paper, staples, paper clips, or other debris
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 194
    jams Use the procedures in this section to clear jammed paper from the printer paper path. Introduction The following information includes instructions for clearing paper jams from the printer. Paper jam locations Jams can occur in these locations. 1 2 3 4 5 Item Description 1 Document feeder
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    instructions on the control panel. When you complete a step, the printer displays instructions guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the printer. 7. If you are printing on heavy, embossed, or perforated paper, use the manual
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    jammed paper. 3. Close the document-feeder cover. NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted against the document, without bending the document. To control panel displays an animation that assists in clearing the jam. 182 Chapter 9 Solve problems ENWW
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    1. Gently remove the jammed paper. 2. Open and then close the front door to resume printing. Clear paper jams in Tray 2 and Tray 3 (13.A2, 13.A3) Use the following procedure to check for paper in all possible jam locations related to Tray 2 or Tray 3. When a jam occurs, the control panel might
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    possible jam locations in the output bin. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 184 Chapter 9 Solve problems ENWW
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    1. If paper is visible in the output bin, grasp the leading edge and remove it. Clear paper jams in the fuser area (13.B9, 13.B2, 13.FF) Use the following procedure to clear paper jams in the right door and fuser area. When a jam occurs, the control panel displays an animation that assists in
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    2. Gently remove any jammed paper. 3. Close the right door. 186 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 201
    , including issues with image quality and color quality. Introduction Use the information below to troubleshoot print-quality problems, including issues with image quality. The troubleshooting steps can help resolve the following defects: ● Blank pages ● Black pages ● Curled paper ● Dark or light
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 202
    issues, try these steps in the order presented. To troubleshoot specific image defects, see Troubleshoot image defects. Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were
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    the printer. 3. Click Show Details or Copies & Pages. 4. Open the menus drop-down list, and then click the Paper/Quality menu. ENWW Resolve print-quality problems 189
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    5. Select a type from the Media Type drop-down list. 6. Click the Print button. 190 Chapter 9 Solve problems ENWW
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    if applicable, the status of other replaceable maintenance parts. Print quality problems can occur when using a toner cartridge that is at its estimated 1. From the Home screen on the printer control panel, select the Support Tools menu. 2. Select the following menus: a. Maintenance b. Calibration/
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    the surface of the green imaging drum. CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality problems. 4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge. 5. Reinstall the toner cartridge and print
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 207
    specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports. ● Use paper Print Test Page, and then follow the instructions on the printed pages. ENWW Resolve print-quality problems 193
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 208
    , and printer feature support for most users ● Developed to align with Windows Graphic Device Interface (GDI) for best speed in Windows environments ● Might not be fully compatible with third-party and custom software programs that are based on PCL 5 Troubleshoot image defects Review examples
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 209
    cause, can often be resolved using the same steps. Use the following steps as a starting point for solving image defect issues. ENWW Resolve print-quality problems 195
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 210
    5. Make sure that the paper type, size, and weight are supported by the printer. See support.hp.com for a list of the supported paper sizes and types for the printer. NOTE: The term "fusing the print quality. 6. If the issue persists, go to support.hp.com. 196 Chapter 9 Solve problems ENWW
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    cartridge is installed correctly. 3. Replace the cartridge. 4. If the issue persists, go to support.hp.com. Table 9-5 Blank page - No print Sample Description The page is completely blank lighter paper type. 5. If the issue persists, go to support.hp.com. ENWW Resolve print-quality problems 197
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 212
    settings to match. If necessary, select a lighter paper type. 3. If the issue persists, go to support.hp.com. Toner rubs off along either edge of the page. This defect is more common at the reprint the document. 5. If the issue persists, go to support.hp.com. 198 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 213
    . 4. Make sure that the paper guides are adjusted to the correct size for the paper. Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. 5. If the issue persists, go to support.hp.com. ENWW Resolve print-quality problems 199
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 214
    is installed correctly. 5. Print a Supplies Status Page and check the life and usage of the cartridge. 6. Replace the cartridge. 7. If the issue persists, go to support.hp.com. 200 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 215
    opened paper. 3. Print in duplex mode. 4. If the issue persists, go to support.hp.com. The paper does not stack well in the output tray. The stack If the defect is caused by extreme paper curl, refer to the troubleshooting steps for "Output curl." Use a different paper type. Use freshly opened
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 216
    cartridges. 3. Print a cleaning page. 4. Check the toner level in the cartridge. 5. If the issue persists, go to support.hp.com. Solve wired network problems Contact your managed service representative. Make sure that you know your product model number, which appears on the product label on the
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 217
    Solve fax problems Use the following sections to solve issues involving the printer fax functions. ENWW Solve fax problems 203
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 218
    directly to the phone jack on the wall to determine whether the problem is with the surge-protection device. Are you using a phone company voice-messaging service or an answering machine? If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 219
    Page does not print, there might be a problem with the analog fax accessory. If you are using LAN fax or Internet fax, those configurations could be disabling the feature. Table 9-12 Analog-fax accessory troubleshooting Status conditions Possible solutions Operational / Enabled1 The analog
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 220
    Learn about solutions for common fax problems. The fax failed to send Verify the fax issue, and try the suggested solution. JBIG is enabled, and the receiving fax of faxing Verify the fax issue, and try the suggested solution. A jam is in the document feeder. 206 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 221
    . The volume setting needs to be adjusted. Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings menu. ENWW Solve fax problems 207
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 222
    tab for SFP models. 4. In the left menu, select Print from USB Drive Settings. 5. Select Enable Print from USB Drive. 6. Click Apply. 208 Chapter 9 Solve problems ENWW
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    A Service and support ENWW 209
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 224
    period, HP will replace software which does not execute its programming instructions due to such defects. HP does not warrant that the operation locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 225
    website (http://ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited Warranty or against the seller under the legal guarantee. Ireland: The HP Limited Warranty benefits apply in
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 226
    lors de la délivrance. Il répond également des défauts de conformité résultant de l'emballage, des instructions de montage ou de l'installation lorsque celle-ci a été mise à sa charge par le contrat ou a ésentant, notamment dans la publicité ou l'étiquetage; 212 Appendix A Service and support ENWW
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 227
    (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/ index_en.htm). Les consommateurs ont le droit de choisir de réclamer un service sous la garantie limitée HP ou auprès du vendeur au cours d'une garantie légale de deux ans. Italy La Garanzia limitata HP
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 228
    /ecc-net/index_en.htm). Forbrugere har ret til at vælge, om de vil gøre krav på service i henhold til HP's begrænsede garanti eller hos sælger i henhold til en toårig juridisk garanti eller på säljaren enligt den lagstadgade treåriga garantin. 214 Appendix A Service and support ENWW
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 229
    Portugal A Garantia Limitada HP é uma garantia comercial fornecida voluntariamente pela HP. O nome e a morada da entidade HP responsável pela prestação da Garantia Limitada HP no seu país são os seguintes: Portugal: HPCP - Computing and Printing Portugal, Unipessoal, Lda., Edificio D. Sancho I,
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 230
    możliwosci skorzystania albo z usług gwarancyjnych przysługujących w ramach Ograniczonej gwarancji HP albo z uprawnień wynikających z dwuletniej rękojmi w stosunku do sprzedawcy. 216 Appendix A Service and support ENWW
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 231
    Bulgaria HP HP HP HP HP Inc Bulgaria EOOD 1766 No 258 HP HP www.hp.com/go/eulegal http://ec.europa.eu/consumers/ solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm HP Romania Garanția limitată HP este o garanție comercială furnizată în mod voluntar de către HP.
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 232
    neatbilst pirkuma līgumam, tomēr šo tiesību saņemšanu var ietekmēt vairāki faktori. HP ierobežotā garantija nekādā veidā neierobežo un neietekmē 218 Appendix A Service and support ENWW
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 233
    for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace products that prove to be
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 234
    for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 235
    ● The supplies status page indicates that a non-HP supply is installed. ● You are experiencing a high number of problems with the cartridge. ● The cartridge does not look like it usually does (for example, the packaging differs from HP packaging). Data stored on the toner
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 236
    must register and establish an account on HP ID in order to use the Software. It is your responsibility to obtain and maintain all equipment, services and software needed for access to and 222 Appendix A Service and support ENWW
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 237
    use this data to optimize Software performance based on user preferences, provide support and maintenance, and assure security and software integrity. You can read the terms of any HP policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 238
    options. If you are a consumer within the meaning of the Australia Consumer Law and you are purchasing the Software or warranty and support services for the Software which are not of a kind ordinarily acquired for personal, domestic or household use or consumption, then despite any other provision
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 239
    a. provision of warranty or support services for the Software: to any one or more of the following: resupply of the services or payment of the costs of having the services re-supplied; b. provision of the Software: to any one or more of the following: replacement of the Software or the supply of
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 240
    your country/region Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register your product Country/region phone numbers are on the
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 241
    B Environmental product stewardship program Protecting the environment HP is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production The airborne emissions of ozone
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 242
    product's duplex feature (manual or automatic) and to return HP printing supplies. Multi-lingual program information and instructions are also included in every new HP LaserJet print cartridge outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 243
    a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to: www.hp.com/recycle. Electronic hardware recycling HP encourages customers to recycle used electronic hardware. For more
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 244
    Brazil hardware recycling information Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora estejam em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter, ainda que em quantidades mínimas, substâncias impactantes ao meio
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 245
    1 2 2.1 LaserJet GB21521 kWh GB21521 Restriction on Hazardous Substances statement (India) This product, as well as its related consumables and spares, complies with the reduction in hazardous substances provisions of the "India E-waste Rule 2016." It does not contain lead, mercury,
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 246
    Substances Table (China) CHR-LJ-PK-MFP-02 Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds. EPEAT Many HP products are designed to meet EPEAT.
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 247
    Substances Table (Taiwan) For more information To obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP's commitment to the environment ● HP's environmental management system ● HP's end-of-life product return and
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 248
    Also, visit www.hp.com/recycle. 234 Appendix B Environmental product stewardship program ENWW
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 249
    C Regulatory information ENWW 235
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 250
    Regulatory statements Regulatory model identification numbers For regulatory identification purposes, your product is assigned a regulatory model number. Regulatory model numbers should not be confused with marketing names or product numbers. Product model number HP LaserJet Managed MFP E72525dn,
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 251
    if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation 32-1 EMC statement (Korea) EMC statement (China) Power cord instructions Make sure your power source is adequate for the product voltage
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 252
    1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for adjustments, or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation. For other US/Canada
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 253
    Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen. VARNING ! Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen. Tiedot laitteessa kä
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 254
    Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia) EMI statement (Taiwan) 240 Appendix C Regulatory information ENWW
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 255
    Product stability Do not extend more than one paper tray at a time. Do not use paper tray as a step. Keep hands out of paper tray when closing. All trays must be closed when moving the printer. ENWW Regulatory statements 241
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 256
    242 Appendix C Regulatory information ENWW
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 257
    152 copying overview 77 counterfeit supplies 209, 220 customer support online 169, 209, 226 D default gateway, setting document feeder jams 181 locating 4 paper-feeding problems 173, 179 double-sided printing Mac 66 Windows) 62 Windows 62 duplexing manually (Mac) 66 manually (Windows) 62 E easy-
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 258
    FCC regulations 235, 236 feeding problems 203, 206 Finnish laser safety general configuration 148, 150, 151 HP Web Services 148, 150, 156 information pages 148, 150 148, 150, 155 supplies 155 troubleshooting tools 148, 150, 155 HP 5, 6 Internet Explorer, versions supported HP Embedded Web Server 148
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 259
    184 right door 185 Tray 1 182 Tray 2 183 Tray 3 183 paper pickup problems solving 173, 176 paper trays overview 23 paper type selecting (Windows) 62 paper drivers download from printer support website 194 print media loading in Tray 1 24 print on both sides Mac 66 manually, Windows 62 Windows 62
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 260
    240 TCP/IP manually configuring IPv4 parameters 159 manually configuring IPv6 parameters 159 technical specifications 10 technical support online 169, , 191 jams 180, 181 overview 169 paper feed problems 173 try a different print driver 194 troubleshooting tools HP Embedded Web Server 148, 150, 155
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 261
    license 209, 221 product 209, 210 toner cartridges 209, 219 waste disposal 227, 229 web browser requirements HP Embedded Web Server 148 Web sites customer support 209, 226 fraud reports 209, 220 Material Safety Data Sheet (MSDS) 227, 232 websites customer
  • HP Color LaserJet Managed MFP E78323-E78330 | User Guide - Page 262
    248 Index ENWW
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User Guide
www.hp.com/videos/A3
www.hp.com/support/ljE78323MFP
www.hp.com/support/ljE72500MFP
HP LaserJet Managed MFP E72525, E72530, E72535
HP LaserJet Managed Flow MFP E72525, E72530, E72535
HP Color LaserJet Managed MFP E78323, E78325, E78330
HP Color LaserJet Managed Flow MFP E78323, E78325, E78330