HP Color LaserJet Managed MFP E785 User Guide
HP Color LaserJet Managed MFP E785 Manual
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- HP Color LaserJet Managed MFP E785 | User Guide - Page 1
HP Color LaserJet Managed MFP E785 Series HP Color LaserJet Managed MFP E78523, E78528 User Guide www.hp.com/support/colorljE785mfp - HP Color LaserJet Managed MFP E785 | User Guide - Page 2
HP Color LaserJet Managed MFP E785 Series, HP Color LaserJet Managed MFP E78523, E78528 - User Guide SUMMARY This guide provides configuration, use, warranty, safety and environmental information. - HP Color LaserJet Managed MFP E785 | User Guide - Page 3
contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable - HP Color LaserJet Managed MFP E785 | User Guide - Page 4
Copy specifications...10 Paper handling specifications ...11 Supported operating systems ...13 Printer dimensions...14 Power ...29 Print envelopes...29 Envelope orientation ...29 Load and print labels ...30 Manually feed labels...30 Label orientation ...31 3 Supplies, accessories, and parts...32 - HP Color LaserJet Managed MFP E785 | User Guide - Page 5
type (Windows)...42 Additional print tasks...42 Print tasks (macOS)...43 How to print (macOS)...43 Automatically print on both sides (macOS)...43 Manually print on both sides (macOS) ...43 Print multiple pages per sheet (macOS)...44 Select the paper type (macOS)...44 Additional print tasks...45 - HP Color LaserJet Managed MFP E785 | User Guide - Page 6
Additional copy tasks...58 6 Scan...59 Set up Scan to Email...59 Introduction...59 Before you begin ...59 Step one: Access the HP Embedded Web Server (EWS)...60 Step two: Configure the Network Identification settings...61 Step three: Configure the Send to Email feature ...61 Step four: Configure the - HP Color LaserJet Managed MFP E785 | User Guide - Page 7
...125 Rename the printer on a network ...126 Manually configure IPv4 TCP/IP parameters from the control panel 126 Manually configure IPv6 TCP/IP parameters from the control panel 127 HP Web Jetadmin...131 Software and firmware updates...131 9 Solve problems...132 Customer support...132 vi - HP Color LaserJet Managed MFP E785 | User Guide - Page 8
jam errors in the right door and fuser area...146 13.E1 jam error in the output bin...147 Resolving color print quality problems ...148 Introduction...148 Troubleshoot print quality...148 Improve copy image quality ...160 Check the scanner glass for dirt and smudges...161 Calibrate the scanner...162 - HP Color LaserJet Managed MFP E785 | User Guide - Page 9
Solve wired network problems...172 Solve wireless network problems...172 Solve fax problems ...173 Checklist for solving fax problems ...173 General fax problems ...175 Appendix A Service and support ...177 HP limited warranty statement ...177 UK, Ireland, and Malta ...178 Austria, Belgium, Germany, - HP Color LaserJet Managed MFP E785 | User Guide - Page 10
Canada ICES-003 Compliance Statement 205 VCCI statement (Japan)...205 EMC statement (Korea) ...205 EMC statement (China)...205 Power cord instructions...205 Power cord statement (Japan)...205 Laser safety...206 Laser statement for Finland...206 Nordic Statements (Denmark, Finland, Norway, Sweden - HP Color LaserJet Managed MFP E785 | User Guide - Page 11
Declaração para a ANATEL do Brasil ...209 New Zealand Telecom Statements...209 Additional FCC statement for telecom products (US) ...209 Telephone Consumer Protection Act (US)...210 Industry Canada CS-03 requirements ...210 Japan Telecom Mark...211 Belarus ...211 Wireless statements ...212 European - HP Color LaserJet Managed MFP E785 | User Guide - Page 12
's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Warning icons Use caution if you see a warning icon on your HP - HP Color LaserJet Managed MFP E785 | User Guide - Page 13
when using this product to reduce risk of injury from fire or electric shock. ● Read and understand all instructions in the user guide. ● Observe all warnings and instructions marked on the product. ● Use only a grounded electrical outlet when connecting the product to a power source. If you - HP Color LaserJet Managed MFP E785 | User Guide - Page 14
Figure 1-6 Printer front view 1 134 13 Table 1-1 Printer Front Components Item 1 2 3 4 5 6 7 8 9 2 3 4 56 6 7 8 9 10 11 12 Description Automatic document feeder cover, for access for clearing jams Automatic document feeder input tray Automatic document feeder output tray Control panel with color - HP Color LaserJet Managed MFP E785 | User Guide - Page 15
Table 1-1 Printer Front Components (continued) Item 10 11 12 13 14 Printer back view Locate features on the back of the printer. Figure 1-7 Printer back view Description Power connection Tray 2 Tray 3 Output bin Hardware integration pocket (HIP), for connecting accessory and third-party devices 1 - HP Color LaserJet Managed MFP E785 | User Guide - Page 16
Components Item 1 2 3 4 Description Back cover CAUTION: There is a risk of electric shock. This cover should only be opened by a qualified service technician. Interface ports Thumbscrew CAUTION: The thumbscrew should be tightened with a tool after both initial installation and subsequent access to - HP Color LaserJet Managed MFP E785 | User Guide - Page 17
Control-panel view The control panel provides access to the printer features and indicates the current status of the printer. NOTE: Tilt the control panel for easier viewing. The Home screen provides access to the printer features and indicates the current status of the printer. NOTE: The - HP Color LaserJet Managed MFP E785 | User Guide - Page 18
the optional wireless accessory is installed). ● Ethernet: View or change Ethernet connection settings. ● HP Web Services: View information to connect and print to the printer using HP Web Services (ePrint). Touch the Help button to open the embedded help system. The status line provides information - HP Color LaserJet Managed MFP E785 | User Guide - Page 19
Table 1-5 Touchscreen control panel actions Action Description Touch Touch an item on the screen to select that item or open that menu. Also, when scrolling through menus, briefly touch the screen to stop the scrolling. Example Touch the Settings icon to open the Settings app. Swipe Touch the - HP Color LaserJet Managed MFP E785 | User Guide - Page 20
letter) E78523: 23 ppm E78528: 28 ppm Resolution 600 dpi Print Languages HP PCL 6, HP Postscript level 3 emulation, PDF (v 1.7), AirPrint™ compatible Supported Network Protocols IPv4/IPv6: Apple Bonjour Compatible (Mac OS 10.2.4 or higher), SNMPv1/v2c/v3, HTTP, HTTPS, FTP, TFTP, Port 9100, LPD - HP Color LaserJet Managed MFP E785 | User Guide - Page 21
Table 1-8 Scan specifications (continued) Item Specification Scan File Format Digital Send: Hi-Compression PDF, PDF, JPEG, TIFF, MTIFF, XPS, PDF/A Scan to easy access USB: Hi-Compression PDF, PDF, JPEG, TIFF, MTIFF, XPS, PDF/A Print from easy access USB: PDF, PS, JPEG, TIFF, PNG, Print Ready - HP Color LaserJet Managed MFP E785 | User Guide - Page 22
, Oficio, Folio, 8K, 16K Custom (148 x 210 mm (5.83 in x 8.27 in) to 297 x 432 mm (11.7 in x 17 in)) Media types supported Tray 1: Thin, Thin Glossy, Plain, Thick, Heavy weight, Extra Heavy weight, Envelope, Label, Transparency Tray 2, 3: Thin, Thin Glossy, Plain, Thick, Heavy weight, Extra - HP Color LaserJet Managed MFP E785 | User Guide - Page 23
148 x 210 mm (5.83 in x 8.27 in) to 297 x 432 mm (11.7 in x 17 in) Media Weights (duplex) 60 to 176 g/m² Media types supported (duplex) Plain / Thin / Bond / Hole Punched / Pre-Printed / Recycled / Thin CardStock / Letterhead / Thick / Colored / Archive / Heavy weight Table 1-11 Paper trays and - HP Color LaserJet Managed MFP E785 | User Guide - Page 24
, go to www.hp.com/go/linuxprinting. UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts. Table 1-12 Supported operating systems and print drivers Operating system Print driver installed (from the software on the web) Windows Server 2003 SP2, 32-bit The "HP - HP Color LaserJet Managed MFP E785 | User Guide - Page 25
(from the software on the web) Windows Server 2012 R2, 64-bit The PCL 6 printer-specific print driver is available for download from the printer-support website. Download the driver, and then use the Microsoft Add Printer tool to install it. Windows Server 2016, 64-bit The PCL 6 printer-specific - HP Color LaserJet Managed MFP E785 | User Guide - Page 26
Table 1-15 Power consumption (average, in watts) Printer model Printing Ready E785 600 W (23 ppm) 27 W 700 W (28 ppm) E78523 600 W (23 ppm) 27 W E78528 700 W (28 ppm) 27 W Sleep 0.8 W 0.8 W 0.8 W Off 0.2 W 0.2 W 0.2 W Electrical specifications Review the power requirements and rated - HP Color LaserJet Managed MFP E785 | User Guide - Page 27
Installation Guide that came with the printer. For additional instructions, go to HP support on the web. Go to www.hp.com/support/colorljE785mfp for HP's all-inclusive help for the printer, which includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download - HP Color LaserJet Managed MFP E785 | User Guide - Page 28
all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Use caution when loading the paper trays. CAUTION: Do not extend - HP Color LaserJet Managed MFP E785 | User Guide - Page 29
1. Open Tray 1. 2. Pull out the tray extension to support the paper. 3. Use the adjustment latch to spread the paper guides outward. 4. Load paper in the tray. Make sure that the paper fits under the fill line on the paper guides. NOTE: The maximum stack height is 10 mm (0.4 in), or approximately - HP Color LaserJet Managed MFP E785 | User Guide - Page 30
5. Using the adjustment latch, adjust the side guides so that they lightly touch the paper stack, but do not bend it. Tray 1 (multipurpose tray) paper orientation Position paper correctly in Tray 1 (multipurpose tray) to ensure the best print quality. Tray 1 (multipurpose tray) paper orientation 19 - HP Color LaserJet Managed MFP E785 | User Guide - Page 31
Table 2-1 Letterhead or preprinted paper - Portrait Duplex mode 1-sided printing How to load paper Face-down Bottom edge leading into the printer Right side of pre-printed image leading into the printer Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-up Top edge - HP Color LaserJet Managed MFP E785 | User Guide - Page 32
Table 2-2 Letterhead or preprinted paper - Landscape Duplex mode 1-sided printing How to load paper Face-down Right edge of pre-printed image leading into the printer Bottom edge leading into the printer Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-up Left side of - HP Color LaserJet Managed MFP E785 | User Guide - Page 33
Table 2-3 Prepunched paper - Portrait Duplex mode 1-sided printing How to load paper Face-down Holes toward the back of the printer Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-up Holes toward the back of the printer Table 2-4 Prepunched paper - Landscape Duplex - HP Color LaserJet Managed MFP E785 | User Guide - Page 34
Table 2-4 Prepunched paper - Landscape (continued) Duplex mode Automatic 2-sided printing or with Alternative Letterhead Mode enabled How to load paper Face-up Holes towards the printer Load paper to Tray 2, Tray 3 and the optional 2 x 520-sheet trays The following information describes how to - HP Color LaserJet Managed MFP E785 | User Guide - Page 35
down the blue lock/unlock toggle switch on the rear paper-width guide, pinching the blue adjustment latch on the front paper-width guide, and then sliding the guides to the fully open position. 3. Adjust the paper-length guide by pushing in at the bottom of the blue adjustment latch while sliding - HP Color LaserJet Managed MFP E785 | User Guide - Page 36
6. Close the tray. 7. The tray configuration message displays on the printer control panel. 8. Select OK to accept the detected type and size, or select Modify to choose a different paper size or type. For custom-size paper, specify the X and Y dimensions for the paper when the prompt displays on - HP Color LaserJet Managed MFP E785 | User Guide - Page 37
Table 2-5 Letterhead or preprinted paper - Portrait Duplex mode 1-sided printing How to load paper Face-up Top edge at the back of the tray Top edge at the left side of the tray Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-down Top edge at the back of the tray NOTE - HP Color LaserJet Managed MFP E785 | User Guide - Page 38
Table 2-6 Letterhead or preprinted paper - Landscape Duplex mode 1-sided printing How to load paper Face-up Top edge at the left side of the tray Top edge at the back of the tray Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-down Top edge at the right side of the - HP Color LaserJet Managed MFP E785 | User Guide - Page 39
Table 2-7 Prepunched paper - Portrait Duplex mode 1-sided printing How to load paper Face-up Holes at the left side of the tray, with the top of the form at the rear of the printer Holes at the back of the tray Automatic 2-sided printing or with Alternative Letterhead Mode enabled Face-down - HP Color LaserJet Managed MFP E785 | User Guide - Page 40
only Tray 1 (multipurpose tray). Tray 2, Tray 3 and the optional 2 x 520-sheet trays do not support envelopes. Tray 1 (multipurpose tray) holds up to 10 envelopes. Print envelopes To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver - HP Color LaserJet Managed MFP E785 | User Guide - Page 41
To print on sheets of labels, use only Tray 1 (multipurpose tray). Tray 2, Tray 3 and the optional 2 x 520-sheet trays do not support labels. Manually feed labels Use the manual feed mode for Tray 1 (multipurpose tray) to print sheets of labels. 1. From the software program, select the Print option - HP Color LaserJet Managed MFP E785 | User Guide - Page 42
5. In the Paper type drop-down list, select Labels. 6. In the Paper source drop-down list, select Manual feed. 7. Click the OK button to close the Document Properties dialog box. 8. In the Print dialog box, click the Print button to print the job. - HP Color LaserJet Managed MFP E785 | User Guide - Page 43
configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information quality is no longer acceptable. To purchase cartridges, contact the managed service representative. Make sure to have the product model number, which - HP Color LaserJet Managed MFP E785 | User Guide - Page 44
CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is in the toner-cartridge box. Remove and replace the toner cartridge Follow these steps to replace the - HP Color LaserJet Managed MFP E785 | User Guide - Page 45
the printer. 6. Close the front door. 7. Pack the used toner cartridge into the box that the new toner cartridge came in. See the enclosed recycling guide for information about recycling. In the U.S. and Canada, a pre-paid shipping label is included in the box. In other countries/regions, go to www - HP Color LaserJet Managed MFP E785 | User Guide - Page 46
Replace the toner collection unit (TCU) Replace the toner collection unit if you receive a message on the printer, or if you have print quality problems. Replace the toner collection unit (TCU) Follow these steps to replace the toner collection unit (TCU). 1. Open the front door. 2. Pull on both - HP Color LaserJet Managed MFP E785 | User Guide - Page 47
3. Remove the new TCU from its package. Save all packaging for recycling the used TCU. 4. Install the new TCU by pushing in on both sides until the tabs snap into place. 5. Close the front door. 36 Chapter 3 Supplies, accessories, and parts - HP Color LaserJet Managed MFP E785 | User Guide - Page 48
6. Pack the used TCU into the box that the new TCU came in. See the enclosed recycling guide for information about recycling. In the U.S. and Canada, a pre-paid shipping label is included in the box. In other countries/regions, go to www.hp. - HP Color LaserJet Managed MFP E785 | User Guide - Page 49
2. Grasp the colored tab on the staple cartridge carriage, and then pull the staple cartridge carriage straight out. 3. Lift two tabs on the staple cartridge, and then lift up to remove the empty staple cartridge from the staple cartridge carriage assembly. NOTE: Do not discard the staple cartridge - HP Color LaserJet Managed MFP E785 | User Guide - Page 50
5. Reinstall the staple cartridge carriage into the stapler by pressing the colored handle inward until it snaps into place. 6. Close the inner finisher front door. Remove and replace the inner finisher accessory staple cartridge 39 - HP Color LaserJet Managed MFP E785 | User Guide - Page 51
-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Print tasks (Windows) Learn about common printing tasks for Windows - HP Color LaserJet Managed MFP E785 | User Guide - Page 52
print on both sides of the paper. Use a paper size and type supported by the duplexer. 1. From the software program, select the Print option. Properties dialog. 5. In the Print dialog, click Print to print the job. Manually print on both sides (Windows) Use this procedure for printers that do not - HP Color LaserJet Managed MFP E785 | User Guide - Page 53
touch the OK button. Additional print tasks Locate information on the Web for performing common printing tasks. Go to www.hp.com/support/colorljE785mfp. Instructions are available for print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size, or use - HP Color LaserJet Managed MFP E785 | User Guide - Page 54
on both sides of the paper. Use a paper size and type supported by the duplexer. NOTE: This information applies to printers that include an binding option from the Two-Sided drop-down list. 5. Click the Print button. Manually print on both sides (macOS) Use this procedure for printers that do not - HP Color LaserJet Managed MFP E785 | User Guide - Page 55
the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu. NOTE: The name of the item varies for different software programs. 4. Click the Manual Duplex box, and select a binding option. 5. Click the Print button. 6. Go to the printer and - HP Color LaserJet Managed MFP E785 | User Guide - Page 56
5. Click the Print button. Additional print tasks Locate information on the Web for performing common printing tasks. Go to www.hp.com/support/colorljE785mfp. Instructions are available for print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size, or - HP Color LaserJet Managed MFP E785 | User Guide - Page 57
printer. 3. Click Show Details or Copies & Pages, and then click the Job Storage menu. NOTE: If the Job Storage menu is not showing, follow the instructions in the "Disable or enable job storage feature" section to activate the menu. 4. In the Mode drop-down list, select the type of stored job - HP Color LaserJet Managed MFP E785 | User Guide - Page 58
job in the printer memory to print it again later. The job is deleted manually or by the job retention schedule. ● Stored Job: Store a job on the the job must provide the required PIN at the control panel. The job is deleted manually or by the job retention schedule. 5. To use a custom user name or - HP Color LaserJet Managed MFP E785 | User Guide - Page 59
, or other mobile device. To see the full list and to determine the best choice, go to HP Customer Support - Knowledge Base. ● Wi-Fi Direct ● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP Connected) ● HP ePrint app (Available for Android, iOS - HP Color LaserJet Managed MFP E785 | User Guide - Page 60
and BLE printing HP provides Wi-Fi Direct Print, Near Field Communication (NFC), and Bluetooth Low Energy (BLE) printing for printers with a supported HP Jetdirect 3100w BLE/NFC/Wireless Accessory. This is an optional accessory. These features enable Wi-Fi capable (mobile) devices to make a wireless - HP Color LaserJet Managed MFP E785 | User Guide - Page 61
tab. 3. Select the option to enable Web Services. NOTE: Enabling Web Services might take several minutes. 4. Go to www.hpconnected.com to create an account and complete the setup process. AirPrint Direct printing using Apple's AirPrint is supported for iOS and from Mac computers running macOS 10 - HP Color LaserJet Managed MFP E785 | User Guide - Page 62
available on your device, go to the Google Play > Android apps and install the HP Print Service Plugin. For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/MobilePrinting. Print from a USB flash drive This printer features easy - HP Color LaserJet Managed MFP E785 | User Guide - Page 63
2. Open the following menus: a. Copy/Print or Print b. Enable Device USB 3. Select Enable Print from USB Drive. Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only) Use the HP Embedded Web Server to enable the USB port for printing. 1. From the Home - HP Color LaserJet Managed MFP E785 | User Guide - Page 64
Print using high-speed USB 2.0 port (wired) Enable the high-speed USB 2.0 port for wired USB printing. The port is located in the interface ports area and is disabled by default. Use one of the following methods to enable the high-speed USB 2.0 port. Once the port is enabled, install the product - HP Color LaserJet Managed MFP E785 | User Guide - Page 65
all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Make a copy Copy a document or picture from the scanner glass or - HP Color LaserJet Managed MFP E785 | User Guide - Page 66
6. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages. Table 5-1 Buttons on the right side of the preview pane Button Description Use these - HP Color LaserJet Managed MFP E785 | User Guide - Page 67
of the paper. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, navigate to the Copy application, and then select the - HP Color LaserJet Managed MFP E785 | User Guide - Page 68
6. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages. Table 5-2 Buttons on the right side of the preview pane Button Button function - HP Color LaserJet Managed MFP E785 | User Guide - Page 69
, touch Start to begin copying. Additional copy tasks Locate information on the Web for performing common copy tasks. Go to www.hp.com/support/colorljE785mfp. Instructions are available for copy tasks, such as the following: ● Copy or scan pages from books or other bound documents ● Copy mixed-size - HP Color LaserJet Managed MFP E785 | User Guide - Page 70
all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Set up Scan to Email The printer has a feature that enables it to - HP Color LaserJet Managed MFP E785 | User Guide - Page 71
smtp.mycompany.com) NOTE: If you do not know the SMTP server name, SMTP port number, or authentication information, contact the email/Internet service provider or system administrator for the information. SMTP server names and port names are typically found by doing an Internet search. For example - HP Color LaserJet Managed MFP E785 | User Guide - Page 72
Step two: Configure the Network Identification settings Configure advanced setting for network identification. NOTE: Configuring email setup on the Networking tab is an advanced process and might require the assistance of a system administrator. 1. Using the EWS top navigation tabs, click Networking - HP Color LaserJet Managed MFP E785 | User Guide - Page 73
Method one: Basic configuration using the Email Setup Wizard Perform basic configuration using the Email Setup Wizard. This option opens the Email Setup Wizard in the HP Embedded Web Server (EWS) for basic configuration. 1. Using the EWS top navigation tabs, click Scan/Digital Send. 2. In the left - HP Color LaserJet Managed MFP E785 | User Guide - Page 74
cases, the default port number does not need to be changed. NOTE: If you are using a hosted SMTP service such as Gmail, verify the SMTP address, port number, and SSL settings from the service provider's website or other sources. Typically, for Gmail, the SMTP address is smtp.gmail.com, port number - HP Color LaserJet Managed MFP E785 | User Guide - Page 75
● XPS ● PDF/A HP LaserJet Enterprise Flow MFP printers or MFP printers that are connected to a digital send software (DSS) server also support the following OCR file types: ● Text (OCR) ● Unicode Text (OCR) ● RTF (OCR) ● Searchable PDF (OCR) ● Searchable PDF/A (OCR) ● HTML (OCR) ● CSV - HP Color LaserJet Managed MFP E785 | User Guide - Page 76
Table 6-2 Scan settings (continued) Option Description Color/Black Select the default color setting for the scanned document: ● Color ● Black ● Black/Gray ● Automatically detect Quality and File Size Select the default output quality for the scanned document: ● Low (small file) ● Medium - HP Color LaserJet Managed MFP E785 | User Guide - Page 77
Figure 6-1 Location of Advanced Settings button 2. On the Default Job Options page, select the Enable Scan to Email check box. If this check box is not selected, the feature is unavailable at the printer control panel. 3. In the Outgoing Email Servers (SMTP) area, complete the steps for one of the - HP Color LaserJet Managed MFP E785 | User Guide - Page 78
These problems can be prevented by entering a number in Split emails if larger than (MB). - In most cases, the default port number does not need to be changed. However, when using the Enable SMTP SSL Protocol option, port 587 must be used. - If you are using Google™ Gmail for email service, select - HP Color LaserJet Managed MFP E785 | User Guide - Page 79
Field Restrictions Specify whether users must select an email address from an address book or whether users are allowed to enter in an email address manually. CAUTION: If Users must select from address book is selected, and any of the address fields are also set as User editable, changes to those - HP Color LaserJet Managed MFP E785 | User Guide - Page 80
Table 6-5 File Settings (Basic Settings) (continued) Feature Description File Type Select the file format for the saved file. Select the User editable check box to make this setting editable at the printer control panel. Resolution Set the resolution for the file. Higher resolution images - HP Color LaserJet Managed MFP E785 | User Guide - Page 81
7. In the Signing and Encryption area, set the signing and encryption preferences. Table 6-7 Signing and Encryption settings Feature Description Signing Select whether to sign the email with a security certificate. Select the User editable check box to make this setting editable at the printer - HP Color LaserJet Managed MFP E785 | User Guide - Page 82
Step four: Configure the Quick Sets (optional) Quick Sets are optional short-cut jobs that can be accessed on the main Home screen or within the Quick Sets application at the printer. Use the following procedure to configure the Quick Sets. 1. In the Email Setup area of the left navigation pane, - HP Color LaserJet Managed MFP E785 | User Guide - Page 83
4. If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the email client being used is listed. DNS suffixes have this format: companyname.com, Gmail.com, etc. NOTE: If the Domain Name suffix is not set up, use the IP address. 5. Click Apply. 6. Click - HP Color LaserJet Managed MFP E785 | User Guide - Page 84
necessary to connect to the server dialog, in the Port Number field, type 587. NOTE: Some servers have problems sending or receiving emails that are larger than 5 megabytes (MB). These problems can be prevented by entering a number in Split emails if larger than (MB). 12. Select the Enable SMTP - HP Color LaserJet Managed MFP E785 | User Guide - Page 85
For more information, go to Microsoft's Support page. Set up Scan to Network Folder Set up the Scan to Folder feature to scan documents directly to network folder. Introduction This section explains - HP Color LaserJet Managed MFP E785 | User Guide - Page 86
Step two: Set up Scan to Network Folder Set up Scan to Network Folder using one of the following methods. Method one: Use the Scan to Network Folder Wizard Use this option for basic configuration of the Save to Network Folder feature using the Scan to Network Folder wizard. NOTE: Before you begin: - HP Color LaserJet Managed MFP E785 | User Guide - Page 87
c. Click Next. 6. On the Configure Destination Folder dialog, complete the following information: a. In the UNC Folder Path field, type a folder path where the scan will go. The folder path can either be the fully-qualified domain name (FQDN) or the IP address of the server. Be sure that the folder - HP Color LaserJet Managed MFP E785 | User Guide - Page 88
Step two: Configure the Scan to Network Folder settings Use the following procedure to complete Scan to Network Folder setup. Step one: Begin the configuration Use the following steps to begin configuration. 1. On the Scan to Network Folder Setup page, select the Enable Scan to Network Folder check - HP Color LaserJet Managed MFP E785 | User Guide - Page 89
Dialog two: Folder Settings Use the Folder Settings dialog to configure the types of folders the printer sends scanned documents to and the folder permissions. There are two types of destination folders to select from: ● Shared folders or FTP folders ● Personal shared folders There are two types of - HP Color LaserJet Managed MFP E785 | User Guide - Page 90
is no Domain Name Server (DNS). In this case, it is best to set up a static IP address on the shared PC to alleviate the problem of DHCP assigning a new IP address. On a typical home router, this is done by setting a static IP address that is on the same subnet, but - HP Color LaserJet Managed MFP E785 | User Guide - Page 91
NOTE: If an FTP site is outside the firewall, a proxy server must be specified under the network settings. These settings are located in the EWS Networking tab, under the Advanced options. a. Select Save to an FTP Server. b. In the FTP Server field, type the FTP server name or IP address. c. In the - HP Color LaserJet Managed MFP E785 | User Guide - Page 92
documents to a folder configured for read and write access, complete the following steps. NOTE: Send only to folders with read and write access supports folder verification and job notification. 1. If it is not already selected, select Send only to folders with read and write access. 2. To require - HP Color LaserJet Managed MFP E785 | User Guide - Page 93
Dialog three: Notification Settings Use the Notification Settings dialog to configure when notifications will be sent. ■ On the Notification Settings dialog, complete one of the following tasks: ● Option one: Do not notify. a. Select Do not notify. b. To prompt the user to review their notification - HP Color LaserJet Managed MFP E785 | User Guide - Page 94
Table 6-9 Scan settings (continued) Feature Description Content Orientation Select the way the content of the original document is placed on the page: Portrait or Landscape. Background Cleanup Select a value to remove faint images from the background or to remove a light background color. - HP Color LaserJet Managed MFP E785 | User Guide - Page 95
a network folder, USB flash drive, or email message, and then manually upload the files to the SharePoint site. Introduction Set up the Scan and then scan documents directly to a SharePoint site. Scan to SharePoint supports all scanning options, including the ability to scan documents as images or - HP Color LaserJet Managed MFP E785 | User Guide - Page 96
1. From the Home screen on the printer control panel, touch the Information icon , and then touch the Ethernet icon to display the IP address or host name. 2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the - HP Color LaserJet Managed MFP E785 | User Guide - Page 97
a. Click Add on the SharePoint Destination Settings page to open the Add SharePoint Path page. b. Open another browser window, navigate to the SharePoint folder to use, and then copy the folder path for the SharePoint folder from that browser window. c. Paste the SharePoint folder path into the - HP Color LaserJet Managed MFP E785 | User Guide - Page 98
to a SharePoint site. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon - HP Color LaserJet Managed MFP E785 | User Guide - Page 99
Table 6-11 Buttons on the right side of the preview pane (continued) Button Description Use this button to delete the selected pages. NOTE: This button is available only in the thumbnail view. Use these buttons to rearrange the pages within the document. Select one or more pages and move them - HP Color LaserJet Managed MFP E785 | User Guide - Page 100
Table 6-12 Scan settings for Scan to SharePoint (continued) Feature Description Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option. Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or - HP Color LaserJet Managed MFP E785 | User Guide - Page 101
Introduction The printer has a feature that enables it to scan a document and save it to a USB flash drive. The feature is not available until it has been configured through the HP Embedded Web Server (EWS). Step one: Access the HP Embedded Web Server (EWS) Open the EWS to start the setup process. - HP Color LaserJet Managed MFP E785 | User Guide - Page 102
4. Select the Enable Scan to USB Drive check box. 5. Click Apply at the bottom of the page. NOTE: Most devices ship with hard disk drives (HDDs) already installed. In some cases, additional storage devices can be added via USB. Verify whether the Save to USB feature needs to be expanded to USB and - HP Color LaserJet Managed MFP E785 | User Guide - Page 103
7. Choose the File Settings for the Quick Set, and then click Next. NOTE: For more information on the available file settings, see Default scan settings for Scan to USB Drive setup on page 92 8. Review the summary of settings, and then click Finish to save the Quick Set, or click Previous to edit - HP Color LaserJet Managed MFP E785 | User Guide - Page 104
or contact list. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon - HP Color LaserJet Managed MFP E785 | User Guide - Page 105
4. Specify the recipients by using one of these methods: ● Use the keypad to enter the address in the To field. To send to multiple addresses, separate the addresses with a semicolon, or select the Enter button on the touchscreen keyboard after typing each address. ● Use a contact list as follows: - HP Color LaserJet Managed MFP E785 | User Guide - Page 106
Table 6-17 Buttons on the right side of the preview pane Button Description Use these buttons to toggle between single-page view and thumbnail view. More options are available in thumbnail view than in single-page view. Use these buttons to zoom in or out on the selected page. NOTE: Select only - HP Color LaserJet Managed MFP E785 | User Guide - Page 107
at any time. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon - HP Color LaserJet Managed MFP E785 | User Guide - Page 108
8. Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and Collapse buttons on the left side of the preview pane to expand and collapse the preview screen. Table 6-18 Buttons on the left side of the preview pane Button Description Expand the - HP Color LaserJet Managed MFP E785 | User Guide - Page 109
Table 6-19 Buttons on the right side of the preview pane (continued) Button Description Use these buttons to rearrange the pages within the document. Select one or more pages and move them to the left or right. NOTE: These buttons are available only in the thumbnail view. Use this button to add - HP Color LaserJet Managed MFP E785 | User Guide - Page 110
use this feature. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, navigate to the Scan application, select the Scan icon - HP Color LaserJet Managed MFP E785 | User Guide - Page 111
Table 6-21 Buttons on the right side of the preview pane Button Description Use these buttons to toggle between single-page view and thumbnail view. More options are available in thumbnail view than in single-page view. Use these buttons to zoom in or out on the selected page. NOTE: Select only - HP Color LaserJet Managed MFP E785 | User Guide - Page 112
drive, or email message, and then manually upload the files to the SharePoint site. Scan to SharePoint supports all scanning options, including the ability to glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the - HP Color LaserJet Managed MFP E785 | User Guide - Page 113
Table 6-23 Buttons on the right side of the preview pane Button Description Use these buttons to toggle between single-page view and thumbnail view. More options are available in thumbnail view than in single-page view. Use these buttons to zoom in or out on the selected page. NOTE: Select only - HP Color LaserJet Managed MFP E785 | User Guide - Page 114
use this feature. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. Insert the USB drive into the USB port near the printer control panel. 3. From the Home screen on - HP Color LaserJet Managed MFP E785 | User Guide - Page 115
Table 6-25 Buttons on the right side of the preview pane Button Description Use these buttons to toggle between single-page view and thumbnail view. More options are available in thumbnail view than in single-page view. Use these buttons to zoom in or out on the selected page. NOTE: Select only - HP Color LaserJet Managed MFP E785 | User Guide - Page 116
healthcare, financial services, manufacturing, and public sector, manage a fleet of printers and scanners. information on the Web for performing common scan tasks. Go to www.hp.com/support/colorljE785mfp. Instructions are available for performing specific scan tasks, such as the following: ● Copy or - HP Color LaserJet Managed MFP E785 | User Guide - Page 117
configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information a phone line (for analog fax) or to an Internet or network fax service. Set up fax by using the printer control panel Configure the fax features using - HP Color LaserJet Managed MFP E785 | User Guide - Page 118
4. Touch the Company Name text field, and use the keypad to type the company name. 5. Touch the Fax Number text field, and use the keypad to type the sending fax number. Select Next. 6. Verify that the date and time settings are correct. Make changes as necessary, and then select Next. 7. If a - HP Color LaserJet Managed MFP E785 | User Guide - Page 119
Table 7-1 Fax dialing settings (continued) Menu item Description Fax Send Speed The Fax Send Speed setting sets the modem bit rate (measured in bits per second) of the Analog Fax modem while sending a fax. ● Fast (v.34 - 33.6k) ● Medium (v.17 - 14.4k) ● Slow (v.29 - 9.6k) Line Monitor Volume - HP Color LaserJet Managed MFP E785 | User Guide - Page 120
is enabled by default. You should turn it off only if you are having trouble sending or receiving a fax and if you are willing to accept the errors one of the following options: ● Automatic ● TAM ● Fax/Tel ● Manual Rings to Answer The Rings to Answer setting determines the number of times the - HP Color LaserJet Managed MFP E785 | User Guide - Page 121
from the printer. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, navigate to the Fax application, and then select the - HP Color LaserJet Managed MFP E785 | User Guide - Page 122
6. Optional Preview: Touch the right pane of the screen to preview the document. You can use the Expand and Collapse buttons on the left side of the preview pane to expand and collapse the preview screen. Table 7-4 Buttons on the left side of the preview pane Button Description Expand the - HP Color LaserJet Managed MFP E785 | User Guide - Page 123
Table 7-5 Buttons on the right side of the preview pane (continued) Button Description Use these buttons to rearrange the pages within the document. Select one or more pages and move them to the left or right. NOTE: These buttons are available only in the thumbnail view. Use this button to add - HP Color LaserJet Managed MFP E785 | User Guide - Page 124
then select Delete on the confirmation prompt. Additional fax tasks Locate information on the Web for performing common fax tasks. Go to www.hp.com/support/colorljE785mfp. Instructions are available for fax tasks, such as the following: Block incoming faxes 113 - HP Color LaserJet Managed MFP E785 | User Guide - Page 125
● Create and manage fax speed dial lists ● Configure fax billing codes ● Use a fax printing schedule ● Block incoming faxes ● Fax archiving and forwarding 114 Chapter 7 Fax - HP Color LaserJet Managed MFP E785 | User Guide - Page 126
-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Advanced configuration with the HP Embedded Web Server (EWS) Use the - HP Color LaserJet Managed MFP E785 | User Guide - Page 127
When the printer is connected to the network, the HP Embedded Web Server is automatically available. NOTE: The HP Embedded Web Server is not accessible beyond the network firewall. How to access the HP Embedded Web Server (EWS) Use the following steps to open the Embedded Web Server. 1. From the - HP Color LaserJet Managed MFP E785 | User Guide - Page 128
of all printer events and errors. Use the HP Instant Support link (in the Other Links area on all HP Embedded Web Server pages) to connect to a set of dynamic web pages that help solve problems. These pages also show additional services available for the printer. Usage Page Shows a summary of the - HP Color LaserJet Managed MFP E785 | User Guide - Page 129
Table 8-1 HP Embedded Web Server Information tab (continued) Menu Description Remote Control-Panel Provides a way to troubleshoot or manage the printer from a browser window on a desktop or laptop. Print Allows the user to send a print-ready file to the printer to be - HP Color LaserJet Managed MFP E785 | User Guide - Page 130
connection information about third-party job-quota services, or enables local device quota service. License Management Allows the user to set Other Links list Menu Description HP Instant Support Connect to the HP website to find solutions to printer problems. Shop for Supplies Connect to the - HP Color LaserJet Managed MFP E785 | User Guide - Page 131
Table 8-4 HP Embedded Web Server Copy/Print tab (continued) Menu Description Copy Settings Configure the default options and Quick Sets for copy jobs. NOTE: If job-specific copy setting options are not set from the control panel at the start of a job, the default settings will be used for the - HP Color LaserJet Managed MFP E785 | User Guide - Page 132
for notifications ● Default setting for sending faxes using the internal fax modem ● Settings for using a LAN fax service ● Settings for using an Internet fax service Fax Speed Dials Manage speed dials, including the following: ● Import .CSV files containing email addresses, fax numbers - HP Color LaserJet Managed MFP E785 | User Guide - Page 133
to assist in troubleshooting printing issues. Diagnostic Data NOTE: This item is available only if an administrator password is set from the Security tab. Export printer information to a file that can be useful for HP technical support to use for detailed problem analysis. Calibration/Cleaning - HP Color LaserJet Managed MFP E785 | User Guide - Page 134
addresses to which the printer can send messages. Security Log Export security event log data to a file that can be used for detailed problem analysis. Web Service Security Allow resources on this printer to be accessed by web pages from different domains. If no sites are added to the list, then - HP Color LaserJet Managed MFP E785 | User Guide - Page 135
, DLC/LLC, and SNMP settings, depending on the print server model. Other Settings AirPrint Select Language Configure general printing protocols and services supported by the print server. The available options depend on the print server model, but can include firmware update, LPD queues, USB - HP Color LaserJet Managed MFP E785 | User Guide - Page 136
Configure IP network settings Use the EWS to configure the printer network settings. Printer sharing disclaimer Review the following disclaimer. HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft - HP Color LaserJet Managed MFP E785 | User Guide - Page 137
the other fields on this page is optional. 4. Click the Apply button to save the changes. Manually configure IPv4 TCP/IP parameters from the control panel Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway. 1. From the Home screen on the printer - HP Color LaserJet Managed MFP E785 | User Guide - Page 138
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the Settings icon. 2. To enable manual configuration, open the following menus: a. Networking b. Ethernet c. TCP/IP d. IPV6 Settings 3. Select Enable, and then select On. 4. Select the Enable - HP Color LaserJet Managed MFP E785 | User Guide - Page 139
, to secure data, and to prevent access to valuable hardware components. Security statements Review this important security statement. The printer supports security standards and recommended protocols that help you keep the printer secure, protect critical information on your network, and simplify - HP Color LaserJet Managed MFP E785 | User Guide - Page 140
password cannot be recovered. If the administrator password is lost or forgotten, contact HP Support for the assistance required to completely reset the printer. Click here to contact HP Support about resetting the printer password. Provide user access credentials at the printer control panel Use - HP Color LaserJet Managed MFP E785 | User Guide - Page 141
Encryption support: HP High Performance Secure Hard Disks The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting printer performance. This - HP Color LaserJet Managed MFP E785 | User Guide - Page 142
solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment - ultimately increasing investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to www.hp.com/go/webjetadmin - HP Color LaserJet Managed MFP E785 | User Guide - Page 143
9 Solve problems Troubleshoot problems with the printer. Locate additional resources for help and technical support. The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljE785mfp. For more information: HP's all-inclusive help for - HP Color LaserJet Managed MFP E785 | User Guide - Page 144
clearing paper jams. If the printer alerts of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem. Reset factory settings Resetting the printer settings to the factory-set defaults can help resolve - HP Color LaserJet Managed MFP E785 | User Guide - Page 145
or is picking up multiple sheets of paper at one time. Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper and type are set correctly on the printer control panel. 134 Chapter 9 Solve problems - HP Color LaserJet Managed MFP E785 | User Guide - Page 146
should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations - HP Color LaserJet Managed MFP E785 | User Guide - Page 147
1 2 A3 6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper, and continue. 7. The rollers above the tray might be contaminated. Clean the rollers with a lint- of the roller location for various printers. 136 Chapter 9 Solve problems - HP Color LaserJet Managed MFP E785 | User Guide - Page 148
Figure 9-4 Roller locations for Tray 1 or the multipurpose tray The printer picks up multiple sheets of paper If the printer picks up multiple sheets of paper from the tray, try these solutions: 1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not - HP Color LaserJet Managed MFP E785 | User Guide - Page 149
the tabs near the stack-height marks. These tabs help hold the paper in the correct position as it enters the printer. 138 Chapter 9 Solve problems - HP Color LaserJet Managed MFP E785 | User Guide - Page 150
-height markings Figure 9-7 Tab for the paper stack 6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not - HP Color LaserJet Managed MFP E785 | User Guide - Page 151
that the top document-feeder cover is closed. ● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack. ● The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper stack is straight and the - HP Color LaserJet Managed MFP E785 | User Guide - Page 152
● The document feeder input tray or output bin might contain more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that there are no pieces of paper, staples, paper clips, or other debris - HP Color LaserJet Managed MFP E785 | User Guide - Page 153
instructions on the control panel. When you complete a step, the printer displays instructions guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the printer. 7. If you are printing on heavy, embossed, or perforated paper, use the manual - HP Color LaserJet Managed MFP E785 | User Guide - Page 154
1. Open the document-feeder cover. 2. Remove any jammed paper. 31.13.yz jam error in the document feeder 143 - HP Color LaserJet Managed MFP E785 | User Guide - Page 155
3. Close the document-feeder cover. NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted against the document, without bending the document. To copy remove the jammed paper. 2. Open and then close the front door to resume printing. 144 Chapter 9 Solve problems - HP Color LaserJet Managed MFP E785 | User Guide - Page 156
13.A2, 13.A3, 13.A4 jam errors in tray 2, tray 3, or the optional 2 x 520-sheet trays Use the following procedure to check for paper in all possible jam locations related to Tray 2, Tray 3, or the optional 2 x 520-sheet trays. When a jam occurs, the control panel might display a message and an - HP Color LaserJet Managed MFP E785 | User Guide - Page 157
the jam. NOTE: The fuser is hot while the printer is in use. Wait for the fuser to cool before clearing jams. 146 Chapter 9 Solve problems - HP Color LaserJet Managed MFP E785 | User Guide - Page 158
1. Open the right door. 2. Gently remove any jammed paper. 3. Close the right door. 13.E1 jam error in the output bin Use the following procedure to check for paper in all possible jam locations in the output bin. When a jam occurs, the control panel displays an animation that assists in clearing - HP Color LaserJet Managed MFP E785 | User Guide - Page 159
leading edge and remove it. Resolving color print quality problems Use the information below to troubleshoot print-quality, color-quality, and image-quality problems on HP Color LaserJet Enterprise printers. Introduction The troubleshooting steps can help resolve the following defects: ● Blank pages - HP Color LaserJet Managed MFP E785 | User Guide - Page 160
image defects, see Troubleshoot image defects. Update the printer firmware Try upgrading the printer firmware. For instructions, go to www.hp.com/support. Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the - HP Color LaserJet Managed MFP E785 | User Guide - Page 161
report to check the percent of life remaining for the toner cartridges and, if applicable, the status of other replaceable maintenance parts. Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The supplies status page indicates when a supply level is - HP Color LaserJet Managed MFP E785 | User Guide - Page 162
and the printing environment. Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports. ● Use paper that is of good quality and free of cuts, nicks, tears - HP Color LaserJet Managed MFP E785 | User Guide - Page 163
follow the instructions on the support/colorljE785mfp. Troubleshoot color quality Calibrating the printer can help ensure color print quality. Calibrate the printer to align the colors Calibration is a printer function that optimizes print quality. Follow these steps to resolve print-quality problems - HP Color LaserJet Managed MFP E785 | User Guide - Page 164
4. Wait while the printer calibrates, and then try printing again. Troubleshoot image defects Review examples of image defects and steps to resolve these defects. Table 9-3 Image page 155 Table 9-4 Banding defects on page 155 Table 9-13 Streak defects on page 160 Troubleshoot image defects 153 - HP Color LaserJet Managed MFP E785 | User Guide - Page 165
list of the supported paper sizes and types for the printer. NOTE: The term "fusing" refers to the part of the printing process where toner is affixed to paper. The following examples depict letter-size paper that has passed through the printer with the short edge first. 154 Chapter 9 Solve problems - HP Color LaserJet Managed MFP E785 | User Guide - Page 166
heavier media than what you are using. This slows the print speed and might improve the print quality. 6. If the issue persists, go to support.hp.com. Description The entire printed page is black. Possible solutions 1. Visually inspect the cartridge to check for damage. 2. Make sure that the - HP Color LaserJet Managed MFP E785 | User Guide - Page 167
match. If necessary, select a lighter paper type. 5. If the issue persists, go to support.hp.com. Table 9-7 Color plane registrations defects (color models only) Sample Description Possible solutions lighter paper type. 3. If the issue persists, go to support.hp.com. 156 Chapter 9 Solve problems - HP Color LaserJet Managed MFP E785 | User Guide - Page 168
panel, go to the Adjust Toner Density menu, and then adjust the toner density to a lower level. 5. Make sure that the printer is within the supported operating temperature and humidity range. 6. Replace the cartridge. 7. If the issue persists, go to support.hp.com. Troubleshoot image defects 157 - HP Color LaserJet Managed MFP E785 | User Guide - Page 169
paper. Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. 5. If the issue persists, go to support.hp.com. Table 9-11 Light . 6. Replace the cartridge. 7. If the issue persists, go to support.hp.com. 158 Chapter 9 Solve problems - HP Color LaserJet Managed MFP E785 | User Guide - Page 170
Extend the output bin extension. 3. If the defect is caused by extreme paper curl, refer to the troubleshooting steps for "Output curl." 4. Use a different paper type. ● The paper is a non-standard paper gets too full. 7. If the issue persists, go to support.hp.com. Troubleshoot image defects 159 - HP Color LaserJet Managed MFP E785 | User Guide - Page 171
If the issue persists, go to support.hp.com. Improve copy image quality If the printer is having copy quality problems, try the following solutions in the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, - HP Color LaserJet Managed MFP E785 | User Guide - Page 172
Check the scanner glass for dirt and smudges Learn about solving copy-quality debris problems. Over time, specks of debris might collect on the scanner glass and document feeder white plastic backing, which might cause print defects. Use the following - HP Color LaserJet Managed MFP E785 | User Guide - Page 173
damage the printer. NOTE: If you are having trouble with streaks on copies when you are using the using the document feeder, make sure to adjust the guides in the input tray so they are against the original panel, navigate to the Support Tools application, and then select the Support Tools icon. 2. Open - HP Color LaserJet Managed MFP E785 | User Guide - Page 174
3. Touch the Start button to start the calibration process. Follow the on-screen prompts. 4. Wait while the printer calibrates, and then try copying again. Check the paper settings Follow these steps if copied pages have smears, fuzzy or dark print, curled paper, or areas where pigment has dropped - HP Color LaserJet Managed MFP E785 | User Guide - Page 175
feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for - HP Color LaserJet Managed MFP E785 | User Guide - Page 176
damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strips of glass on the left side of - HP Color LaserJet Managed MFP E785 | User Guide - Page 177
predefined options. 6. Touch the Send button. Check the image-adjustment settings Adjust the settings in the Scan menu to optimize image quality. 166 Chapter 9 Solve problems - HP Color LaserJet Managed MFP E785 | User Guide - Page 178
● Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear crisper, but decreasing it could make photos appear smoother. ● Darkness: Increase or decrease the amount of white and black used in colors in scanned images. ● Contrast: Increase or decrease the - HP Color LaserJet Managed MFP E785 | User Guide - Page 179
feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for - HP Color LaserJet Managed MFP E785 | User Guide - Page 180
1. Press the power button to turn the printer off, and then disconnect the power cable from the electrical outlet. 2. Open the scanner lid. Check the scanner glass for dirt and smudges 169 - HP Color LaserJet Managed MFP E785 | User Guide - Page 181
directly on the glass or platen. They might seep and damage the printer. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strips of glass the settings in the Fax menu to optimize image quality. 170 Chapter 9 Solve problems - HP Color LaserJet Managed MFP E785 | User Guide - Page 182
● Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear crisper, but decreasing it could make photos appear smoother. ● Darkness: Increase or decrease the amount of white and black used in colors in scanned images. ● Contrast: Increase or decrease the - HP Color LaserJet Managed MFP E785 | User Guide - Page 183
sure that you know your product model number, which appears on the product label on the back of the printer. Solve wireless network problems Contact your managed service representative. Make sure that you know your product model number, which appears on the product label on the back of the printer - HP Color LaserJet Managed MFP E785 | User Guide - Page 184
directly to the phone jack on the wall to determine whether the problem is with the surgeprotection device. Are you using a phone company voice-messaging service or an answering machine? If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax - HP Color LaserJet Managed MFP E785 | User Guide - Page 185
the fax accessory is lower than that of the messaging service, the fax accessory answers all calls. Does your phone problem with the analog fax accessory. If you are using LAN fax or Internet fax, those configurations could be disabling the feature. Table 9-14 Analog-fax accessory troubleshooting - HP Color LaserJet Managed MFP E785 | User Guide - Page 186
Learn about solutions for common fax problems. The fax failed to send Verify the fax issue, and try the suggested solution. JBIG is enabled, and the receiving fax , and try the suggested solution. A jam is in the document feeder. Clear the jam, and send the fax again. General fax problems 175 - HP Color LaserJet Managed MFP E785 | User Guide - Page 187
The volume for sounds coming from the fax accessory is too high or too low Verify the fax issue, and try the suggested solution. The volume setting needs to be adjusted. Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings menu. 176 Chapter 9 Solve problems - HP Color LaserJet Managed MFP E785 | User Guide - Page 188
period, HP will replace software which does not execute its programming instructions due to such defects. HP does not warrant that the operation locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary - HP Color LaserJet Managed MFP E785 | User Guide - Page 189
Consumers have the right to choose whether to claim service under the HP Limited Warranty or against the have the right to choose whether to claim service under the HP Limited Warranty or against the the right to choose whether to claim service under the HP Limited Warranty or against the - HP Color LaserJet Managed MFP E785 | User Guide - Page 190
Austria, Belgium, Germany, and Luxemburg Die beschränkte HP Herstellergarantie ist eine von HP auf freiwilliger Basis angebotene kommerzielle Garantie. Der Name und die Adresse der HP Gesellschaft, die in Ihrem Land für die Gewährung der beschränkten HP Herstellergarantie verantwortlich ist, sind - HP Color LaserJet Managed MFP E785 | User Guide - Page 191
Italy Il répond également des défauts de conformité résultant de l'emballage, des instructions de montage ou de l'installation lorsque celle-ci a été mise à sa charge par le contrat ou a été réalis dal venditore in caso di non conformità dei beni rispetto al 180 Appendix A Service and support - HP Color LaserJet Managed MFP E785 | User Guide - Page 192
(http://ec.europa.eu/consumers/solving_consumer_disputes/ non-judicial_redress/ecc-net/index_en.htm). Forbrugere har ret til at vælge, om de vil gøre krav på service i henhold til HP's begrænsede garanti eller hos sælger i henhold til en toårig juridisk garanti. Norway HPs garanti er en begrenset og - HP Color LaserJet Managed MFP E785 | User Guide - Page 193
judicial_redress/ecc-net/index_en.htm). Forbrukere har retten til å velge å kreve service under HPs garanti eller iht selgerens lovpålagte mangelsansvar. Sweden HP:s begränsade legal web http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ 182 Appendix A Service and support - HP Color LaserJet Managed MFP E785 | User Guide - Page 194
ecc-net/index_en.htm Hungary A HP korlátozott jótállás egy olyan kereskedelmi jótállás, amelyet a HP a saját elhatározásából biztosít. Az egyes országokban a HP mint gyártó által vállalt korlátozott jótállást biztosító HP vállalatok neve és címe: Magyarország: HP Inc Magyarország Kft., H-1117 - HP Color LaserJet Managed MFP E785 | User Guide - Page 195
puteți accesa site-ul Centrul European al Consumatorilor (http://ec.europa.eu/consumers/ solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumatorii au dreptul să 184 Appendix A Service and support - HP Color LaserJet Managed MFP E785 | User Guide - Page 196
aleagă dacă să pretindă despăgubiri în cadrul Garanței limitate HP sau de la vânzător, în cadrul garanției legale de doi ani. Belgium and the Netherlands De Beperkte Garantie van HP is een commerciële garantie vrijwillig verstrekt door HP. De naam en het adres van de HP-entiteit die verantwoordelijk - HP Color LaserJet Managed MFP E785 | User Guide - Page 197
poolt vabatahtlikult pakutav kaubanduslik garantii. HP piiratud garantii eest vastutab HP üksus aadressil: Eesti: HP Finland Oy, PO Box 515, 02201 Espoo, Finland 186 Appendix A Service and support - HP Color LaserJet Managed MFP E785 | User Guide - Page 198
for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective - HP Color LaserJet Managed MFP E785 | User Guide - Page 199
cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem. Your cartridge might not be a genuine HP cartridge if you notice the following: ● The supplies status cartridge might have access to this data, as well. 188 Appendix A Service and support - HP Color LaserJet Managed MFP E785 | User Guide - Page 200
Any third party possessing the toner cartridge might have access to the anonymous information on the memory chip. End User License Agreement READ CAREFULLY BEFORE USING THIS SOFTWARE EQUIPMENT: This End-User License Agreement ("EULA") is a legal agreement between (a) you (either an individual or a - HP Color LaserJet Managed MFP E785 | User Guide - Page 201
the Software. It is your responsibility to obtain and maintain all equipment, services and software needed for access to and use of the HP ID account, data to optimize Software performance based on user preferences, provide support and maintenance, and assure security and software integrity. You can - HP Color LaserJet Managed MFP E785 | User Guide - Page 202
respect to the Software or any other subject matter covered by this EULA. To the extent the terms of any HP policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall control. 17. CONSUMER RIGHTS. Consumers in some countries, states or territories - HP Color LaserJet Managed MFP E785 | User Guide - Page 203
options. If you are a consumer within the meaning of the Australia Consumer Law and you are purchasing the Software or warranty and support services for the Software which are not of a kind ordinarily acquired for personal, domestic or household use or consumption, then despite any other provision - HP Color LaserJet Managed MFP E785 | User Guide - Page 204
parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer self repair is optional. These parts are also . Customer support Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready - HP Color LaserJet Managed MFP E785 | User Guide - Page 205
Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register your product www.hp.com/support/colorljE785mfp www.hp.com/go/carepack www.register.hp.com 194 Appendix A Service and support - HP Color LaserJet Managed MFP E785 | User Guide - Page 206
: Additional ENERGY STAR qualified imaging product model information is listed at: www.hp.com/go/energystar Paper use This product's duplex feature (manual or automatic) and N-up printing (multiple pages printed on one page) capability can reduce paper usage and the resulting demands on natural - HP Color LaserJet Managed MFP E785 | User Guide - Page 207
on how to return HP printing supplies. Multi-lingual program information and instructions are also included in every new HP LaserJet print cartridge package. 1 the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper and - HP Color LaserJet Managed MFP E785 | User Guide - Page 208
a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to: www.hp.com/recycle. Electronic hardware recycling HP encourages customers to recycle used electronic hardware. For more - HP Color LaserJet Managed MFP E785 | User Guide - Page 209
WEEE (Turkey) Türkiye Cumhuriyeti: AEEE Yönetmeliğine Uygundur Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European - HP Color LaserJet Managed MFP E785 | User Guide - Page 210
GB21521 Restriction on Hazardous Substances statement (India) This product, as well as its related consumables and spares, complies with the reduction in hazardous substances provisions of the "India E-waste Rule 2016." It does not contain lead, mercury, hexavalent chromium, polybrominated - HP Color LaserJet Managed MFP E785 | User Guide - Page 211
Substances Table (China) Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds. 200 Appendix B Environmental product stewardship program - HP Color LaserJet Managed MFP E785 | User Guide - Page 212
EPEAT Many HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps identify greener electronics equipment. For more information on EPEAT go to www.epeat.net. For information on HP's EPEAT registered products go to www.hp.com/hpinfo/globalcitizenship/ - HP Color LaserJet Managed MFP E785 | User Guide - Page 213
Substances Table (Taiwan) 202 Appendix B Environmental product stewardship program - HP Color LaserJet Managed MFP E785 | User Guide - Page 214
For more information To obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP's commitment to the environment ● HP's environmental management system ● HP's end-of-life product return and recycling program ● Material - HP Color LaserJet Managed MFP E785 | User Guide - Page 215
C Regulatory information Regulatory statements Regulatory model identification numbers For regulatory identification purposes, your product is assigned a regulatory model number. Regulatory model numbers should not be confused with marketing names or product numbers. Table C-1 Regulatory model - HP Color LaserJet Managed MFP E785 | User Guide - Page 216
. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference - HP Color LaserJet Managed MFP E785 | User Guide - Page 217
1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for adjustments, or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation. For other US/Canada - HP Color LaserJet Managed MFP E785 | User Guide - Page 218
Nordic Statements (Denmark, Finland, Norway, Sweden) Denmark: Apparatets stikprop skal tilsuttes en stikkontakt med jord, som giver forbindelse til stikproppens jord. Finland: Laite on liitettävä suojakoskettimilla varustettuun pistorasiaan. Norway: Apparatet må tilkoples jordet stikkontakt. Sweden: - HP Color LaserJet Managed MFP E785 | User Guide - Page 219
EMC statement (Taiwan) Taiwan BSMI USB Port (Walk-up) statement 台灣 BSMI USB 埠 (Walk-up USB 埠 (walk-up Product stability Do not extend more than one paper tray at a time. Do not use paper tray as a step. All trays must be closed while relocating/moving product. Keep hands out of paper tray when - HP Color LaserJet Managed MFP E785 | User Guide - Page 220
its connection to the PSTN. Please follow the instructions provided in the user manual. If you experience network compatibility issues, please contact does it imply that any product is compatible with all of Telecom's network services. This equipment may not provide for the effective hand-over of a - HP Color LaserJet Managed MFP E785 | User Guide - Page 221
for you to make the necessary modifications in order to maintain uninterrupted service. If trouble is experienced with this equipment, please see the numbers in this manual for repair and (or) warranty information. If the trouble is causing harm to the telephone network, the telephone company may - HP Color LaserJet Managed MFP E785 | User Guide - Page 222
de connexion appropriée. Le client doit être conscient que le respect des conditions ci-dessus ne peut pas empêcher la dégradation du service dans certaines situations. Les réparations de l'équipement certifié doivent être coordonnées par un représentant désigné par le fournisseur. Toute réparation - HP Color LaserJet Managed MFP E785 | User Guide - Page 223
European countries (i.e.: Switzerland, Turkey, Republic of Serbia). Using this WLAN application outdoors might lead to interference issues with existing radio services. This product operates on radio frequencies between 2400 MHz and 2483.5 MHz, and between 5170 MHz and 5710 MHz, with a transmit - HP Color LaserJet Managed MFP E785 | User Guide - Page 224
Canadian statements For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications. The internal wireless radio complies with RSS 210 of Industry - HP Color LaserJet Managed MFP E785 | User Guide - Page 225
Notice for use in Japan Notice for use in Russia 802.11 b/g 2,4 2400-2483,5 1-13 100мВт. Mexico statement Aviso para los usuarios de México "La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia - HP Color LaserJet Managed MFP E785 | User Guide - Page 226
sided) settings (Windows) 40 Windows 40 duplexer jams 141 duplexing manually (Mac) 43 manually (Windows) 40 E easy-access USB port locating 2 easy- Eurasian conformity 204, 207 Explorer, versions supported HP Embedded Web Server 115 F fax block 113 feeding problems 173, 175 optimize for text or - HP Color LaserJet Managed MFP E785 | User Guide - Page 227
general configuration 115, 117, 118 HP Web Services 115, 117, 123 information pages 115, 117 settings 115, 117, 122 supplies 122 troubleshooting tools 115, 117, 122 HP Embedded 4, 5 Internet Explorer, versions supported HP Embedded Web Server 115 the printer overview 115 manual duplex Mac 43 Windows - HP Color LaserJet Managed MFP E785 | User Guide - Page 228
locating 2 online help, control panel 132 online support 132, 177, 193 operating-environment range printer 1 141 Trays 2 and 3 141 paper pickup problems solving 134, 137 paper trays overview 17 paper and 3 23 print on both sides Mac 43 manually, Windows 40 Windows 40 print settings HP Embedded Web - HP Color LaserJet Managed MFP E785 | User Guide - Page 229
statement 204, 208 TCP/IP manually configuring IPv4 parameters 126 manually configuring IPv6 parameters 127 technical support online 132, 177, 193 toner mode 28 troubleshooting check toner-cartridge status 148, 150 jams 141, 142 overview 132 paper feed problems 134 troubleshooting tools HP Embedded
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HP Color LaserJet Managed MFP E785 Series
HP Color LaserJet Managed MFP E78523, E78528
www.hp.com/support/
colorljE785mfp
User Guide