HP Color LaserJet Pro M253-M254 User Guide

HP Color LaserJet Pro M253-M254 Manual

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  • HP Color LaserJet Pro M253-M254 | User Guide - Page 1
    Color LaserJet Pro M253-M254 User Guide M253-M254 www.hp.com/support/ljM253
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 2
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 3
    Color LaserJet Pro M253-M254 User Guide
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 4
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 5
    the touchscreen control panel 8 Printer specifications ...9 Technical specifications ...9 Supported operating systems ...9 Mobile printing solutions ...11 Printer dimensions ...12 ...23 Envelope orientation ...24 Load and print labels ...25 Introduction ...25 Manually feed labels ...25 ENWW iii
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 6
    toner cartridges ...32 4 Print ...35 Print tasks (Windows) ...36 How to print (Windows) ...36 Automatically print on both sides (Windows 36 Manually Direct ...43 Change the printer Wi-Fi Direct name 44 HP ePrint via email ...46 HP ePrint software ...47 AirPrint ...48 Android embedded printing ...48
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 7
    HP Web Services applications (touchscreen models only 52 Change the printer connection type (Windows) ...53 Advanced configuration with HP Embedded Web Server (EWS) and HP the Firmware Update Utility 69 6 Solve problems ...71 Customer support ...72 Control panel help system (touchscreen models
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 8
    print driver ...98 Check the EconoMode settings ...99 Adjust Print Density ...99 Calibrate the printer to align the colors ...100 Adjust color settings (Windows) ...101 Print and interpret the print quality page 101 Resolving print quality problems ...103 Introduction ...103 Troubleshoot print
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 9
    The wireless connection does not work after moving the wireless router or printer 114 Cannot connect more computers to the wireless printer 114 The wireless printer loses communication when connected to a VPN 115 The network does not appear in the wireless networks list 115 The wireless network
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 10
    viii ENWW
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 11
    setup and software installation For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM253. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 12
    only) 2 Output bin 3 Output bin extension 4 Front door (access to the toner cartridges) 5 Model name 6 Single-sheet priority feed slot (Tray 1) 7 Main input tray (Tray 2) 8 Power button 9 Control panel with color touchscreen display (dw models only) 10 Walk-up USB port for printing
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 13
    Printer back view 1 2 6 3 4 5 1 Rear door (access for clearing jams) 2 Serial number and product number label 3 Power connection 4 USB interface port 5 Ethernet port 6 Duplexer (duplex models only) ENWW Printer views 3
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 14
    2-line control-panel view (nw and dn models only) 1 2 3 7 6 4 5 1 2-line control panel display 2 OK button 3 Left arrow button 4 Back arrow button This screen displays menus and printer information. Press the OK button for the following actions: ● Open the control-panel menus. ● Open a
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 15
    5 Wireless button (wireless models Use this button to access the wireless menu. only) 6 Cancel button Press this button to cancel a print job or to exit the control panel menus. 7 Right arrow button Use this button to navigate through the menus or to increase a value that appears on the display.
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 16
    Touchscreen control-panel view (dw models only) 1 2 3 4 5 1 Back button 2 Home button 3 Help button 4 Touchscreen 5 Home page screen indicator Touch this button to return to the previous screen. Touch this button to navigate to the Home screen. Touch this button to open the control-panel help
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 17
    Home screen layout The Home screen provides access to the printer features and indicates the current status of the printer. Return to the Home screen at any time by touching the Home button on the printer control panel. NOTE: The features that appear on the Home screen can vary, depending on the
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 18
    How to use the touchscreen control panel Use the following actions to use the printer touchscreen control panel. Action Touch Description Touch an item on the screen to select that item or open that menu. Also, when scrolling through menus, briefly touch the screen to stop the scrolling. Example
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 19
    from the printer-support website for this printer: www.hp.com/support/ljM253. OS X: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/LaserJet or from the Printer Support page, and then use HP Easy Start to install the HP print driver. HP Easy Start is
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 20
    10.12 Sierra To install the print driver, download HP Easy Start from 123.hp.com/LaserJet. Follow the steps provided to install the printer software and print driver. NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM253 for HP's allinclusive help for the printer
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 21
    NOTE: For HP UPD driver support for this printer, go to www.hp.com/go/ supported. ● Wi-Fi Direct (wireless models only) ● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP Connected) ● HP ePrint app (Available for Android, iOS, and Blackberry) ● HP
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 22
    Printer dimensions Figure 1-1 Dimensions for the M254nw and M254dn models 3 3 2 1 1 2 1. Height 2. Depth 3. Width Weight (with cartridges) Printer fully closed 247.5 mm (9.7 in) M254nw models: 385.8 mm (15.2 in) M254dn models: 419 mm (16.5 in) 392 mm (15.4 in) M254nw models: 13.8 kg (30.4
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 23
    15.4 in) 14.8 kg (32.6 lb) Printer fully open 392 mm (15.4 in) Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/ljM253 for current information. CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert operating
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 24
    and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljM253 for HP's all-inclusive help for the printer. Find the following support: ● Install and configure ● Learn and use ● Solve problems ● Download software and
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 25
    ● Load and print labels For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM253. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 26
    paper jams: ● Never add or remove paper from the tray during printing. ● Use paper that is not wrinkled, folded, or damaged. 1. Move the paper width guides in the single-sheet priority feed slot outward. 2. Place the top edge of the sheet at the opening, and then adjust the side
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    18. NOTE: Depending on the size of the paper, you might need to support the sheet with two hands until the sheet advances into the printer. 4. At , begin the printing process from the software application. Make sure that the driver is set to the correct paper type and size for the paper being
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 28
    Tray 1 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table. Paper type Letterhead or Preprinted Image orientation Ouput Portrait 1-sided printing NOTE: In Tray 1, A5 paper can be oriented for both Landscape and
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 29
    wrinkled, folded, or damaged. 1. Open the tray. NOTE: Do not open this tray while it is in use. 2. Adjust the paper guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. NOTE: To load legal-size paper, extend the tray front by pressing the
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 30
    the tray. For information about how to orient the paper, see Tray 2 paper orientation on page 21. 4. Adjust the guides so that they lightly touch the paper stack, but do not bend it. NOTE: Do not adjust the paper guides tightly against the paper stack. NOTE: To prevent jams, adjust the paper
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 31
    Tray 2 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table. Paper type Letterhead or preprinted Image orientation Portrait Output 1-sided printing Paper size Letter, Legal, Executive, Oficio (8.5 x 13), A4, A6, B5 (
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 32
    Paper type Image orientation Output 2-sided printing Paper size A5 How to load paper Face-down Top edge toward the back of the tray Prepunched Portrait 1-sided printing or 2sided printing Letter, Legal, Executive, Oficio (8.5 x 13), A4, A6, B5 (JIS), B5 (ISO), Postcard #10, Japanese Postcard
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 33
    to print and load envelopes. Tray 1 holds 1 envelope. Tray 2 holds up to 5 envelopes. To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer. Print
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 34
    Envelope orientation Table 2-1 Envelope orientation Tray Tray 1 Envelope size Envelope #10, Envelope Monarch, Envelope B5, Envelope C5, Envelope DL How to load envelopes Face up Short, postage end leading into the printer Tray 2 Envelope #10, Envelope Monarch, Envelope B5, Envelope C5, Envelope
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 35
    labels. Tray 1 holds 1 sheet of labels. Tray 2 holds up to 50 sheets of labels. To print labels using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the labels into the tray after sending the print job to the printer. When using
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 36
    Label orientation Tray Tray 1 How to load labels Face-up Top edge leading into the printer Tray 2 Face-up Top edge leading into the printer 26 Chapter 2 Paper trays ENWW
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 37
    and parts ● Order supplies, accessories, and parts ● Replace the toner cartridges For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM253. HP's all-inclusive help for the printer includes the following information
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 38
    supplies and paper Order genuine HP parts or accessories Order through service or support providers Order using the HP Embedded Web Server (EWS) www.hp.com/go/suresupply www.hp.com/buy/parts Contact an HP-authorized service or support provider. To access, in a supported Web browser on the computer
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 39
    many HP LaserJet printers to reduce repair time. More information about the CSR program and benefits can be found at www.hp.com/go/csr-support and www.hp.com/go/csr-faq. Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized service or support provider
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 40
    toner cartridge for each color: yellow (Y), magenta (M), cyan (C), and black (K). The toner cartridges are inside the front door. Item Description Cartridge number For use only in North America, Latin America, Asia Pacific Countries/Regions, and Japan HP 202A Black Original LaserJet Toner
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 41
    Item HP 203A Magenta Original LaserJet Toner Cartridge HP 203X High Yield Magenta Original LaserJet Toner Cartridge Description Standard-capacity replacement magenta toner cartridge High-capacity replacement magenta toner cartridge Cartridge number 203A 203X Part number CF543A CF543X NOTE: High-
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 42
    Remove and replace the toner cartridges 1. Open the front door. 2. Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer. 3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it. 32 Chapter 3 Supplies, accessories, and parts
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 43
    cartridge package from the box, and then pull the release tab on the packaging. 5. Remove the toner cartridge from the opened packaging shell. Save all packaging for recycling the used toner cartridge. NOTE: Avoid touching the green imaging drum. Fingerprints on the imaging drum can cause print
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 44
    cartridge. Make sure that the color chip on the cartridge matches the color chip on the drawer. NOTE: Avoid touching the green imaging drum. Fingerprints on the imaging drum can cause print defects. 8. Close the toner cartridge drawer. 9. Close the front door. 34 Chapter 3 Supplies, accessories
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 45
    (touchscreen models only) For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM253. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 46
    select the printer. For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected to print on paper types that the duplexer does not support, print on both sides manually. 1. From the software program, select the Print option
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 47
    or to print on paper that the duplexer does not support. 1. From the software program, select the Print HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected. 3. Click the Finishing tab. 4. Select Print on both sides (manually
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 48
    select the printer. ● Windows 8.1 or 8: Select Devices, select Print, and then select the printer. For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected. 3. Click the Paper/Quality tab. 4. Select the option for the type
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 49
    software programs. 4. Select a binding option from the Two-Sided drop-down list. 5. Click the Print button. Manually print on both sides (OS X) NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 50
    level for the print job. ● Edge-To-Edge Printing: Select this option to print close to the paper edges. ● EconoMode: Select this option to conserve toner when printing drafts of documents. 5. Click the Print button. 40 Chapter 4 Print ENWW
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 51
    /go/ LaserJetMobilePrinting. NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported. ● Wi-Fi Direct (wireless models only) ● HP ePrint via email ● HP ePrint software ● AirPrint ● Android embedded printing Wi-Fi Direct (wireless models only) Wi-Fi Direct
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 52
    , without a password prompt. If the connection method is set to Manual, you will need to either press the OK button, or provide select the Print option. NOTE: If the mobile device does not support printing, install the HP ePrint mobile app. 8. Select the printer from the list of available
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 53
    . If the connection method is set to Manual, you will need to either press the HP Print Service or Mopria mobile printing plugin installed ● Most Windows 8.1 computers, tablets, and laptops that have the HP print driver installed The following devices and computer operating systems do not support
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 54
    Wi-Fi Direct icon. Change the printer Wi-Fi Direct name Follow this procedure to change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS): Step one: Open the HP Embedded Web Server NOTE: The steps vary according to the type of control panel. 44 Chapter 4 Print ENWW
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 55
    1 2 1 2-line control panel 2 Touchscreen control panel 1. 2-line control panels: On the printer control panel, press the OK button. Open the Network Setup menu, select Show IP Address, and then select Yes. Return to the Home screen to view the IP address. Touchscreen control panels: From the
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 56
    , select the option to continue to the website. Accessing this website will not harm the computer. 3. Click the HP Web Services tab, and then click Enable. The printer enables Web Services, and then prints an information page. The information page contains the printer code necessary to register the
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 57
    Information button. 2. Open the following menus: ○ HP ePrint ○ Settings ○ Enable Web Services 3. Touch the Print button to read the terms of PDF (in the bottom left of the driver screen). Select HP ePrint. For Windows, the HP ePrint software supports TCP/IP printing to local network printers on
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    NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print Service Plugin. For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/LaserJetMobilePrinting. 48 Chapter 4 Print ENWW
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 59
    them from a computer. The printer accepts standard USB flash drives in the USB port. It supports the following types of files: ● .pdf ● .jpg ● .prn and .PRN ● . Paper Size ● Paper Type ● Fit to Page ● Collation ● Output Color (color printers only) 4. Select Print to print the document. 5. Retrieve
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 60
    Done. 3. When the summary screen opens, the following settings can be adjusted: ● Image Size ● Paper Size ● Paper Type ● Number of Copies ● Output Color (color printers only) ● Lighter/Darker 4. Select Print to print the photos. 5. Retrieve the printed job from the output bin, and remove the USB
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 61
    HP Web Services applications (touchscreen models only) ● Change the printer connection type (Windows) ● Advanced configuration with HP Embedded Web Server (EWS) and HP time of publication. For current information, see www.hp.com/ support/ljM253. HP's all-inclusive help for the printer includes the
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 62
    the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. 2. Touch HP Web Services. 3. Touch Enable Web Services. 4. To print the HP Web Services Terms of Use, touch Print. 5. Touch OK to complete the procedure. After you download an application from the
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 63
    from a USB to a wireless connection. To open Device Setup & Software, complete the following procedure: 1. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 64
    ● Receive notification of printer and supplies events ● View and change network configuration The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. You do not have to have Internet access to
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 65
    the printer has produced. (Color models only) ● Event Log: Shows a list of all printer events and errors. ● Open Source Licenses: Shows a summary of the licenses for open source software programs that can be used with the printer. ENWW Advanced configuration with HP Embedded Web Server (EWS) and
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    Direct functionality. This tab does not appear if the printer is directly connected to a computer. Provides the ability to change network settings from your computer. HP Web Services tab Use this tab to set up and use various web tools with the printer. 56 Chapter 5 Manage the printer ENWW
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 67
    Use the following sections to configure the printer network settings. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com. View or change network
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 68
    Change settings as needed. Rename the printer on a network To rename the printer on a network so that it can be uniquely identified, use the HP Embedded Web Server. NOTE: The steps vary according to the type of control panel. 1 2 1 2-line control panel 2 Touchscreen control panel 1. Open the
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 69
    control panel, touch the Setup button. 2. Scroll to and touch the Network Setup menu. 3. Touch the IPv4 Config Method menu, and then touch the Manual button. 4. Use the keypad on the touchscreen to enter the IP address, and touch the OK button. Touch the Yes button to confirm. ENWW Configure
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 70
    5. Use the keypad on the touchscreen to enter the subnet mask, and touch the OK button. Touch the Yes button to confirm. 6. Use the keypad on the touchscreen to enter the default gateway, and touch the OK button. Touch the Yes button to confirm. 60 Chapter 5 Manage the printer ENWW
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 71
    the printer settings. NOTE: The steps vary according to the type of control panel. 1 2 1 2-line control panel 2 Touchscreen control panel 1. Open the HP Embedded Web Server (EWS): a. 2-line control panels: On the printer control panel, press the OK button. Open the Network Setup menu, select
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 72
    3. In the area labeled Product Security, enter the password in the Password field. 4. Re-enter the password in the Confirm Password field. 5. Click the Apply button. NOTE: Make note of the password and store it in a safe place. 62 Chapter 5 Manage the printer ENWW
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 73
    cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server. 1. From the software program, select the Print option. 2. Select the printer
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    1 2-line control panel 2 Touchscreen control panel 1. 2-line control panels: On the printer control panel, press the OK button. Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. 2. Open the
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 75
    1. 2-line control panels: On the printer control panel, press the OK button. Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. 2. Open the following menus: ● System Setup ● Energy Settings ● Shut
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 76
    ● System Setup ● Energy Settings ● Delay Shut Down 3. Select one of the delay options: ● No Delay: The printer shuts down after a period of inactivity determined by the Shut Down After setting. ● When Ports Are Active: When this option is selected the printer will not shut down unless all ports are
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    , monitor, maintain, troubleshoot, and secure your printing and imaging environment - ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 78
    the firmware HP offers periodic product updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the product firmware for a single product. When you update the firmware, Web Service apps will update automatically. There are two supported methods to
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 79
    steps to manually download and install the Firmware Update Utility from HP.com. NOTE: This method is the only firmware update option available for products connected to the computer via a USB cable. It also works for products connected to a network. 1. Go to www.hp.com/go/support, click the Drivers
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 80
    70 Chapter 5 Manage the printer ENWW
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    print quality ● Resolving print quality problems ● Solve wired network problems ● Solve wireless network problems For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM253. HP's all-inclusive help for the printer
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 82
    for your country/region Have the printer name, serial number, date of purchase, and problem description ready Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register the printer Country/region phone numbers are on the
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 83
    touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams. For screens that contain that describes the problem. The message also contains instructions to help solve the problem. ENWW Control panel help system (touchscreen models
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 84
    Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. 2. Open the following menus: ● Service ● Restore Defaults 3. Touch or press the OK button. The printer automatically restarts. 74 Chapter 6 Solve
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 85
    . Actual cartridge life remaining may vary. To extend the life of the toner, gently rock the cartridges back and forth end to end. Consider having quality is no longer acceptable. HP's Premium Protection Warranty expires when a message indicating that HP's Premium Protection Warranty on this supply
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 86
    to open the menu. 2. Open the following menus: ● System Setup ● Supply Settings ● Black Cartridge or Color Cartridges ● Very Low Setting 3. Select one of the following options: ● Select the Continue option to set the the cartridge, but print quality might degrade. 76 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 87
    Order supplies Order supplies and paper Order through service or support providers Order using the HP Embedded Web Server (EWS) www.hp.com/go/suresupply Contact an HP-authorized service or support provider. To access, in a supported web browser on your computer, enter the printer IP address or host
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 88
    solve problems if guides to the appropriate indentation in the tray. 5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually paper to the tray. 2. Use only paper that meets HP specifications for this product. 3. Use paper that is
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 89
    Clear paper jams Introduction The following information includes instructions for clearing paper jams from the printer. ● Paper jam locations ● Experiencing frequent or recurring paper jams? ● Clear paper jams in the single-sheet slot (Tray 1) ●
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    printer off, wait 30 seconds, and then turn it on again. 4. Print a cleaning page to remove excess toner from inside the printer. a. 2-line control panels: On the printer control panel, press the OK button. the Setup icon to open the menu. b. Open the Service menu. 80 Chapter 6 Solve problems ENWW
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    Setup menu displays. Touch the Setup icon to open the menu. b. Open the Reports menu. c. Select Configuration Report. If none of these steps resolves the problem, the printer might need service. Contact HP customer support. ENWW Clear paper jams 81
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 92
    , and then pull out the feed slot tray. 3. Gently pull any jammed paper straight out of the single-sheet priority feed slot. 82 Chapter 6 Solve problems ENWW
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    4. Push the single-sheet priority feed slot tray into the printer. 5. Reinsert and close Tray 2. ENWW Clear paper jams 83
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    that it is difficult to remove, press down on the single-sheet priority feed slot, and then remove the feed slot tray. 84 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 95
    4. Remove any jammed or damaged sheets of paper. 5. Push the single-sheet priority feed slot tray into the printer. 6. Reinsert and close Tray 2. ENWW Clear paper jams 85
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    can be hot while the printer is in use. Wait for the fuser to cool before handling it. 1. Open the rear door. 86 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 97
    2. Gently pull out any jammed paper from the rollers in the rear door area. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 3. Close the rear door. ENWW Clear paper jams 87
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 98
    printer is in use. Wait for the fuser to cool before handling it. 1. At the rear of the printer, open the duplexer. 88 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 99
    2. Remove any jammed or damaged sheets of paper. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 3. Close the duplexer. ENWW Clear paper jams 89
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 100
    the output bin, grasp the leading edge and remove it. Use both hands to remove jammed paper to avoid tearing the paper. 90 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 101
    3. Gently remove any jammed paper from the rollers in the rear door area. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 4. Close the rear door. ENWW Clear paper jams 91
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 102
    colors ● Adjust color settings (Windows) ● Print and interpret the print quality page Introduction The following information provides troubleshooting steps to resolve print-quality problems, including the following problems: ● Smears ● Fuzzy print ● Dark print ● Light print ● Streaks ● Missing toner
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 103
    firmware. For more information, see the Update the firmware section of this User Guide. Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing. Check the paper-type
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 104
    , the status of other replaceable maintenance parts. Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The supplies status page indicates when a supply level is very low. HP's Premium Protection Warranty expires when a message indicating that
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 105
    HP part numbers. 2. Check to see if you are using a genuine HP cartridge. A genuine HP toner cartridge has "HP" on it, or has the HP logo on it. For more information on identifying HP cartridges go to www.hp the menu. 2. Open the following menus: ● Service ● Cleaning Page 3. Load plain letter or A4
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 106
    . Check paper and the printing environment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports. ● Use paper that is of good quality and free of cuts
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 107
    Open the following menus: ● System Setup ● Print Quality ● Adjust Alignment ● Print Test Page 3. Select the tray to adjust, and then follow the instructions on the printed pages. 4. Print the test page again to verify the results. Make further adjustments if necessary. 5. Select OK to save the new
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 108
    or substituted fonts. Download any of the following drivers from the HP Web site: www.hp.com/support/ljM253. HP PCL.6 driver HP PCL 6 driver HP PCL-6 driver HP UPD PS driver HP UPD PCL 6 If available, this printer-specific print driver supports older operating systems like Windows® XP and Windows
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 109
    begins to degrade and is no longer acceptable, consider replacing the toner cartridge. NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can enable the feature by using the HP Embedded Web Server. Follow these steps if the entire page is
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 110
    Calibration is a printer function that optimizes print quality. Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry graphics, or other print-quality issues. NOTE: The steps vary according to the type of control panel. 1 2 1 2-line control panel
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 111
    for photocopying or faxing. Also use this option to print draft copies or to save color toner. 5. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. Print
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 112
    solve the problem, determine if the dots are always the same color; for example, if magenta dots appear in all five color bands. If the dots are all the same color, replace that toner cartridge. ● If streaks appear in multiple color bands, contact HP. A component other than the toner cartridge is
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 113
    dark print ● Blank pages ● Black pages ● Dark or light bands ● Dark or light streaks ● Missing toner ● Skewed images ● Colors that do not align ● Curled paper Troubleshoot print quality problems Table 6-1 Image defects table quick reference Defect Defect Table 6-2 Light print on page 105 Table
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 114
    6-7 Streak defects on page 108 Table 6-8 Fixing/fuser defects on page 109 Table 6-9 Image placement defects on page 109 Table 6-10 Color plane registrations defects (color models only) on page 110 Table 6-11 Output defects on page 110 Image defects, no matter the cause, can often be resolved
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 115
    shake it to redistribute the toner. Reinsert the toner cartridges into the printer and driver. 4. Make sure that the cartridge is installed correctly. 5. Print a Supply status page and check for life and usage of the cartridge. 6. Replace the cartridge. 7. If the problem persists, go to support.hp
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 116
    panel, go to the Adjust Toner Density menu, and then adjust the toner density to a lower level. 5. Make sure that the printer is in within the supported operating temperature and humidity range. 6. Replace the cartridge. 7. If the problem persists, go to support.hp.com. Possible solutions 1. Make
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 117
    the cartridge to check for damage. 2. Make sure that the cartridge is installed correctly. 3. Replace the cartridge 4. If the problem persists, go to support.hp.com. Table 6-6 Banding defects Description Sample Repetitive wide-pitch banding and Impulse bands: Dark or light lines which repeat
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 118
    or sections with no printed content. Dark vertical streaks and ITB cleaning streaks (color models only): Dark lines which occur down the length of the page. The , and then shake it to redistribute the toner. 3. If the problem persists, go to support.hp.com. NOTE: Both light and dark vertical
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 119
    with each recurrence. Sample Poor fusing: Toner rubs off along either edge of guides are adjusted to the correct size for the paper. Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. 5. If the problem persists, go to support.hp
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 120
    freshly opened paper. 3. Print in duplex mode. 4. If the problem persists, go to support.hp.com. 1. Reprint the document. 2. Extend the output bin extension. 3. If the defect is caused by extreme paper curl, complete the troubleshooting steps for Output curl. 4. Use a different paper type. 5. Use
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 121
    driver installation ● A periodic failure to print NOTE: If you have been experiencing intermittent loss of network productivity, first update the printer firmware. For instructions on how to update the printer firmware, go to http://support.hp link. 4. If the problem continues, try a different
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 122
    on the printer configuration page. 4. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this printer, causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver. The
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 123
    problems a wireless network Introduction Use the troubleshooting information to help resolve issues. in the printer is turned on. ● Verify that the service set identifier (SSID) is correct. Print a configuration page to poles, walls, or support columns containing metal or concrete do not
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 124
    Verify that the print driver is installed on the X, verify that the wireless router supports Bonjour. The printer does not print that you can open the printer HP Embedded Web Server from a computer a configuration page. 3. Compare the service set identifier (SSID) on the configuration problems ENWW
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 125
    connects to the same network that the computer connects to. a. Print a configuration page. b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for the computer. to the type of control panel. ENWW Solve wireless network problems 115
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 126
    and lower signal strength. ● Position the wireless router in a central location in line of sight with the wireless printers on the network. 116 Chapter 6 Solve problems ENWW
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 127
    features 54 HP ePrint 46 HP ePrint software 47 HP EWS, using 54 HP Web Jetadmin 67 HP Web Services applications 52 enabling 52 I image quality check toner-cartridge status 94 image quality issues examples and solutions 103 interface ports locating 3 Internet Explorer, versions supported HP Embedded
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 128
    Tray 1 82 Tray 2 84 paper pickup problems solving 78 paper type selecting (Windows) 38 toner cartridge 29 toner cartridges 28 power consumption 13 power connection locating 3 power switch, locating 2 print drivers, supported 9 print media loading in Tray 1 16 print on both sides Mac 39 manually
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 129
    troubleshooting check toner-cartridge status 94 network problems 111 paper feed problems HP Embedded Web Server 54 Web Services applications 52 enabling 52 Web sites customer support 72 HP Web Jetadmin, downloading 67 weight, printer 12 Wi-Fi Direct printing 11, 41 wireless network troubleshooting
  • HP Color LaserJet Pro M253-M254 | User Guide - Page 130
    120 Index ENWW
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User Guide
www.hp.com/support/ljM253
Color LaserJet Pro M253-M254
M253-M254