HP Color LaserJet Pro MFP M274 User Guide

HP Color LaserJet Pro MFP M274 Manual

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  • HP Color LaserJet Pro MFP M274 | User Guide - Page 1
    Color LaserJet Pro MFP M274 User Guide www.hp.com/support/colorljM274MFP
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 2
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 3
    HP Color LaserJet Pro MFP M274 User Guide
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 4
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 5
    view ...3 Control-panel view ...4 Home screen layout ...5 How to use the touchscreen control panel 6 Product specifications ...7 Introduction ...7 Technical specifications ...7 Supported operating systems ...7 Mobile printing solutions ...9 Product dimensions ...10 Power consumption, electrical
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 6
    toner cartridges ...28 Introduction ...28 Remove and replace the toner cartridges 29 4 Print ...35 Print tasks (Windows) ...36 How to print (Windows) ...36 Manually Copy on both sides manually ...47 6 Scan ...49 Scan by using the HP Scan software (Windows 50 Scan by using the HP Scan software (OS
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 7
    77 Method two: Update the firmware using the Firmware Update Utility 78 8 Solve problems ...79 Customer support ...80 Control panel help system ...81 Restore the factory-set defaults ...82 A "Cartridge is low" or "Cartridge is very low" message displays on the product control panel 83 ENWW v
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 8
    for dirt and smudges 100 Visually inspect the toner cartridge 100 Check paper and the printing environment 100 Step one: Use paper that meets HP specifications 100 Step two: Check the environment 101 Calibrate the product to align the colors 101 Check other print job settings ...101 Check
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    on the computer 107 Resolution and color guidelines 107 Color ...108 Edge-to-edge copying ...108 Clean the pickup rollers and separation pad in the document feeder 108 Solve wired network problems ...110 Introduction ...110 Poor physical connection ...110 The computer is using the incorrect
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 10
    viii ENWW
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 11
    views ● Product specifications ● Product hardware setup and software installation For more information: Go to www.hp.com/support/colorljM274MFP. HP's all-inclusive help for the product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 12
    easier viewing) 4 Walk-up USB port for printing and scanning without a computer 5 Output bin 6 Output bin extension 7 Front door (provides toner cartridge access) 8 Power on/off button 9 Single-sheet priority feed slot (Tray 1) 10 Main input tray (Tray 2) 2 Chapter 1 Product overview
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    Product back view 2 1 3 4 5 1 Power connection 2 Rear door (provides access for clearing jams) 3 USB port 4 Ethernet port 5 Serial number and product number label ENWW Product views 3
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 14
    Control-panel view 1 2 3 4 5 1 HP Back button 2 Home button 3 Help button 4 Color touchscreen 5 Home page screen indicator Returns to the previous screen Provides access to the Home screen Provides access to the control-panel help system Provides
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 15
    Home screen layout The Home screen provides access to the product features and indicates the current status of the product. Return to the Home screen at any time by touching the Home button on the product control panel. NOTE: The features that appear on the Home screen can vary, depending on the
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 16
    How to use the touchscreen control panel Use the following actions to use the product touchscreen control panel. Action Touch Description Example Touch an item on the screen to select that item or open that menu. Also, when scrolling through menus, briefly touch the screen to stop the scrolling.
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 17
    , go to www.hp.com/support/ colorljM274MFP. Single-sheet priority feed slot (Tray 1) Tray 2 (150-sheet capacity) Manual duplex printing 10/100 to Network Folder options M274n M6D61A Supported operating systems The following information applies to the product-specific Windows PCL 6 and OS X print
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 18
    for this operating system as part of the full software installation. Windows 8.1 RT support is provided through Microsoft IN OS Version 4, 32- bit driver. Windows Server 2008 SP2, 32bit The HP PCL.6 product-specific print driver is installed for this operating system as part of the basic software
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 19
    Windows Server 2012, 64-bit The software installer does not support Windows Server 2012 but the HP PCL 6 and HP PCL-6 version 4 product-specific print drivers do support it. Download the driver from the HP Web site www.hp.com/ support/colorljM274MFP, and use the Windows Add Printer tool to install
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 20
    Weight (with cartridges) Product fully closed 322.2 mm (12.7 in) 384 mm (15.1 in) 392 mm (15.4 in) 17.4 kg (38.4 lb) Product fully open 578 mm (22.8 in) 849 mm (33.4 in) 392 mm (15.4 in) Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/colorljM274MFP for
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 21
    the Hardware Installation Guide that came with the product. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/colorljM274MFP for HP's all-inclusive help for the product. Find the following support: ● Install and configure ● Learn and use ● Solve problems ● Download
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 22
    12 Chapter 1 Product overview ENWW
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    2 For more information: Go to www.hp.com/support/colorljM274MFP. HP's all-inclusive help for the product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join support forums ● Find warranty and regulatory information ENWW
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 24
    envelope in the single-sheet priority feed slot (Tray 1) ● Tray 1 paper orientation Load paper into the single-sheet priority feed slot 1. Move the paper width guides in the single-sheet priority feed slot outward. 2. Place the top edge of the sheet at the opening, and then adjust the side
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    on page 17. NOTE: Depending on the size of the paper, you might need to support the sheet with two hands until the sheet advances into the product. 4. At the computer, feed slot (Tray 1) 1. Move the paper width guides in the single-sheet priority feed slot outward. ENWW Load paper into the single-sheet
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    envelope, face-up, at the opening, and then adjust the side guides so that they lightly touch the envelope, but do not bend it. the paper path.. NOTE: Depending on the size of the envelope, you might need to support it with two hands until the envelope advances into the product. 4. At the computer,
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 27
    Tray 1 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table. Paper type Letterhead or preprinted Output 1-sided printing How to load paper Face-up
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    load paper in Tray 2. ● Load paper into Tray 2 ● Load envelopes in Tray 2 ● Tray 2 paper orientation Load paper into Tray 2 1. Open the tray. 2. Adjust the paper guides by sliding the guides to the size of the paper being used. 18 Chapter 2 Paper trays ENWW
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    3. To load legal-size paper, extend the tray front by pressing the blue latch and pulling the front of the tray. NOTE: When loaded with legal-size paper, Tray 2 extends from the front of the product approximately 51 mm (2 in). 4. Load paper into the tray. ENWW Load paper into Tray 2 19
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    5. Make sure that the paper stack is flat at all four corners. Slide the paper length and width guides so that they are against the stack of paper. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 31
    2. Adjust the paper guides by sliding the guides to the size of the envelopes being used. 3. Load envelopes into the tray. ENWW Load paper into Tray 2 21
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 32
    4. Make sure that the envelope stack is flat at all four corners. Slide the length and width guides so that they are against the stack. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 33
    Tray 2 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table. Paper type Letterhead or preprinted Output 1-sided printing How to load paper Face-up
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 34
    24 Chapter 2 Paper trays ENWW
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 35
    parts ● Replace the toner cartridges For more information: Go to www.hp.com/support/colorljM274MFP. HP's all-inclusive help for the product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join support forums ● Find warranty
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 36
    toner Cartridge cartridge HP 201X High Yield Cyan Original LaserJet Toner Cartridge High-capacity replacement cyan toner cartridge HP 201A Yellow Original LaserJet Toner Cartridge Standard-capacity replacement yellow toner cartridge HP 201X High Yield Yellow Original LaserJet Toner Cartridge
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 37
    personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty. ● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the product warranty period. Item
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 38
    a different toner cartridge for each color: yellow (Y), magenta (M), cyan (C), and black (K). The toner cartridges are inside the front door. Item Description Cartridge number HP 201A Black Original LaserJet Toner Cartridge Standard-capacity replacement black toner cartridge 201A HP 201X High
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 39
    3 Memory chip CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is in the toner cartridge box. Remove and replace the toner cartridges 1. Open the front
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 40
    drawer, and then pull out the drawer. 3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it. 4. Remove the new toner cartridge package from the box, and then pull the release tab on the packaging. 30 Chapter 3 Supplies, accessories, and parts
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 41
    packaging shell. 6. Gently rock the toner cartridge from front to back to distribute the toner evenly inside the cartridge. 7. Do not touch the imaging drum on the bottom of the toner cartridge. Fingerprints on the imaging drum can cause print-quality problems. ENWW Replace the toner cartridges 31
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    8. Insert the new toner cartridge into the drawer. Make sure that the color chip on the cartridge matches the color chip on the drawer. 9. Close the toner cartridge drawer. 10. Close the front door. 32 Chapter 3 Supplies, accessories, and parts ENWW
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 43
    11. Place the used toner cartridge in the packaging from the new cartridge. 12. Use the pre-paid self-addressed label to return the used cartridge to HP for recycling (where available). http://www.hp.com/recycle ENWW Replace the toner cartridges 33
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    34 Chapter 3 Supplies, accessories, and parts ENWW
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 45
    printing For more information: Go to www.hp.com/support/colorljM274MFP. HP's all-inclusive help for the product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join support forums ● Find warranty and regulatory information
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 46
    Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the product from the list of printers. To change settings, click or tap the Properties or Preferences button to open
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 47
    automatic duplexer installed or to print on paper that the duplexer does not support. 1. From the software program, select the Print option. 2. Select . 3. Click or tap the Finishing tab. 4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job.
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 48
    Print multiple pages per sheet (Windows) 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs.
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 49
    . 3. Click Show Details, and then select other menus to adjust the print settings. 4. Click the Print button. Manually print on both sides (OS X) NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 50
    3. Click Show Details, and then click the Media & Quality menu or the Paper/Quality menu. 4. Select a type from the Media-type drop-down list. 5. Click the Print button. 40 Chapter 4 Print ENWW
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 51
    ● The product must be connected to a wired or wireless network and have Internet access. ● HP Web Services must be enabled on the product, and the product must be registered with HP Connected or HP ePrint Center. 1. From the Home screen on the product control panel, touch the Connection Information
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 52
    . ● Mac: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom left of the driver screen). Select HP ePrint. For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or WAN) to products that
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 53
    Use walk-up USB printing 1. Insert the USB flash drive into the walk-up USB port on the product. 2. The USB Flash Drive menu opens with the following options: ● Print Documents ● View and Print Photos ● Scan to USB Drive 3. To print a document, touch the Print Documents screen, and then touch the
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 54
    44 Chapter 4 Print ENWW
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 55
    ) For more information: Go to www.hp.com/support/colorljM274MFP. HP's all-inclusive help for the product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join support forums ● Find warranty and regulatory information ENWW
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 56
    documents that contain mostly graphics. 4. Touch Number of Copies, and then use the touchscreen keypad to adjust the number of copies. 5. Touch the Black or Color button to start copying. 46 Chapter 5 Copy ENWW
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 57
    on both sides (duplex) Copy on both sides manually 1. Place the document face-down on the scanner . 5. Swipe through the options, and then touch an option to select it. 6. Touch the Black or Color button to start copying. 7. The product prompts you to load the next original document. Place it on the
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 58
    48 Chapter 5 Copy ENWW
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 59
    tasks For more information: Go to www.hp.com/support/colorljM274MFP. HP's all-inclusive help for the product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join support forums ● Find warranty and regulatory information ENWW
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 60
    to the indicators on the product. 2. Click Start, and then click Programs (or All Programs in Windows XP). 3. Click HP, and then select your product. 4. Click HP Scan, select a scanning shortcut, and then adjust the settings if necessary. 5. Click Scan. NOTE: Click Advanced Settings to gain
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 61
    feeder or on the scanner glass according to the indicators on the printer. 2. From the computer, open HP Scan, which is located in the HP folder inside the Applications folder. 3. Follow the on-screen instructions to scan the document. 4. When you have scanned all the pages, click File and then Save
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 62
    Scan to a USB flash drive 1. Load the document on the scanner glass according to the indicators on the product. 2. Insert a USB flash drive into the walk-up USB port. 3. From the Home screen on the product control panel, touch the Scan button. 4. Touch the Scan to USB Drive screen. 5. Touch the Scan
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    Network Folder Setup Wizard (Windows), which is installed in the HP program group for the product as part of the full software installation. You can also use the HP Embedded Web Server to configure these features. The following instructions describe configuring the feature by using both the Scan to
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 64
    EWS opens. NOTE: If the Web browser displays a There is a problem with this website's security certificate message when attempting to open the EWS, the Embedded Web Server (EWS) interface. Use a Web browser to open the HP Embedded Web Server (EWS) a. From the Home screen on the product control
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 65
    Utility icon on the Dock, or click the Go menu, and then double-click HP Utility. b. In the HP Utility, either click Additional Settings, and then click Open Embedded Web Server, or click Scan to E-mail. The EWS opens. 2. Click the Scan tab. 3. On
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 66
    connected to a network and the Scan to Network Folder feature must be configured by using the Scan to Network Folder Setup Wizard (Windows) or the HP Embedded Web Server. 1. Load the document on the scanner glass according to the indicators on the product. 2. From the Home screen on the product
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 67
    HP Embedded Web Server to configure this feature. The following instructions describe configuring the feature by using both the Scan to Email Setup Wizard and the HP number, or authentication information, contact the email/Internet service provider or system administrator for the information. SMTP
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 68
    Web browser displays a There is a problem with this website's security certificate message when harm the computer while navigating within the EWS for the HP product. 2. Click the Scan tab. 3. On the If you are using Google™ Gmail for email service, click the Always use secure connection (SSL/TLS)
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 69
    ) interface. Use a Web browser to open the HP Embedded Web Server (EWS) a. From the Home screen the Web browser displays a There is a problem with this website's security certificate message when : If you are using Google™ Gmail for email service, click the Always use secure connection (SSL/TLS)
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    ● In the Optional PIN area, enter a PIN. This pin will be required every time an email is sent using the email address. ● In the E-mail Message Preferences area, configure the message preferences. 6. To add email addresses to the address book accessible from the product, click the E-mail Address
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 71
    must be connected to a network and the Scan to Email feature must be configured by using the Scan to Email Setup Wizard (Windows) or the HP Embedded Web Server. 1. Load the document on the scanner glass according to the indicators on the product. 2. From the Home screen on the product control
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 72
    Additional scan tasks Go to www.hp.com/support/colorljM274MFP. Instructions are available for performing specific scan tasks, such as the following: ● How to scan a general photo or document ● How to scan as editable text (OCR) ● How to scan multiple pages
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 73
    firmware For more information: Go to www.hp.com/support/colorljM274MFP. HP's all-inclusive help for the product includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join support forums ● Find warranty and regulatory information
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 74
    Web site at www.hpconnected.com. To use this feature, the product must be connected to a computer or network that has an Internet connection. HP Web Services must be enabled on the product. 1. From the Home screen on the product control panel, touch the Connection Information button. 2. Open the
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 75
    connection type (Windows) If you are already using the product and you wish to change the way it is connected, use the Reconfigure your HP Device shortcut on your computer desktop to change the connection. For example, you can reconfigure the product to use a different wireless address, to connect
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 76
    configuration The HP Embedded Web Server works when the product is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based opens. NOTE: If the Web browser displays a There is a problem with this website's security certificate message when attempting to open the EWS
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    HP supplies. ● Supplies Status: Shows the approximate percent life remaining of HP : Change the system defaults for the product. ● Service: Perform the cleaning procedure on the product. ● or on the Print PS Errors feature. Scan tab (MFP models only) Configure the Scan to Network Folder and Scan
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 78
    . It also allows the network administrator to set up Wireless Direct functionality. This tab does not appear if the product is directly connected to a computer. HP Web Services tab Use this tab to set up and use various Web tools with the product. 68 Chapter 7 Manage the product ENWW
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 79
    these items: ● Devices: Click this button to show or hide Mac products found by the HP Utility. ● All Settings: Click this button to return to the HP Utility main view. ● HP Support: Click this button to open a browser and go to the HP support Web site. ● Supplies: Click this button to open the
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 80
    Additional Settings Proxy Server Settings Scan to E-mail (MFP products only) Scan to Network Folder (MFP products only) Description Transfer files from the computer to the product. You can upload the following types of files: ◦ HP LaserJet printer command language (.PRN) ◦ Portable document format
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 81
    on a network ● Manually configure IPv4 TCP/IP parameters from the control panel Printer sharing disclaimer HP does not support peer-to-peer networking EWS opens. NOTE: If the Web browser displays a There is a problem with this website's security certificate message when attempting to open the EWS,
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    Web browser displays a There is a problem with this website's security certificate message when computer while navigating within the EWS for the HP product. 2. Open the System tab. 3. Touch the IPv4 Config Method menu, and then touch the Manual button. 4. Use the keypad on the touchscreen to enter
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    EWS opens. NOTE: If the Web browser displays a There is a problem with this website's security certificate message when attempting to open the EWS, recommended) will not harm the computer while navigating within the EWS for the HP product. 2. Click the Security tab. 3. Open the General Security menu
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 84
    . If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server. 1. From the software program, select the Print option. 2. Select the product, and
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    ● System Setup ● Energy Settings ● Shut Down After 3. Select the time for the Shut Down After delay. NOTE: The default value is 4 hours. Configure the Delay Shut Down setting 1. On the product control panel, touch the Setup button. 2. Open the following menus: ● System Setup ● Energy Settings ●
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    , troubleshoot, and secure your printing and imaging environment - ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to www.hp
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 87
    the firmware HP offers periodic product updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the product firmware for a single product. When you update the firmware, Web Service apps will update automatically. There are two supported methods to
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 88
    these steps to manually download and install the Firmware Update Utility from HP.com. NOTE: products connected to a network. 1. Go to www.hp.com/go/support, click the Drivers & Software link, type the Print Config. 6. Follow the on-screen instructions to complete the installation, and then click
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 89
    ● A "Cartridge is low" or "Cartridge is very low" message displays on the product control panel ● Product does not pick up paper or misfeeds ● Clear paper jams ● Improve print quality ● Improve copy and scan image quality ● Solve wired network problems For more information: Go to www.hp.com/support
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 90
    product or at www.hp.com/support/ Get 24-hour Internet support, and download software utilites and www.hp.com/support/colorljM274MFP drivers Order additional HP service or maintenance agreements www.hp.com/go/carepack Register your product www.register.hp.com 80 Chapter 8 Solve problems ENWW
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 91
    where you can search for specific topics. You can browse through the menu structure by . Some Help screens include animations that guide you through procedures, such as clearing jams problem. The message also contains instructions to help solve the problem. ENWW Control panel help system 81
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    it also deletes any pages that are stored in the memory. 1. On the product control panel, touch the Setup button. 2. Scroll to and touch the Service menu. 3. Scroll to and touch the Restore Defaults button, and then touch the OK button. The product automatically restarts. 82 Chapter 8 Solve
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 93
    -authorized service or support provider. To access, in a supported Web browser on your computer, enter the product IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies. ENWW A "Cartridge
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 94
    guides to the appropriate indentation in the tray. 5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually of paper to the tray. 2. Use only paper that meets HP specifications for this product. 3. Use paper that is not wrinkled,
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 95
    . ● The document feeder input tray or output bin might contain more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that there are no pieces of paper, staples, paper clips, or other debris
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 96
    paper jams Introduction The following information includes instructions for clearing paper jams from the excess toner from inside the product. a. On the product control panel, press or touch the Setup button. b. Open the Service menu. c. Select Cleaning Page. 86 Chapter 8 Solve problems ENWW
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 97
    or touch the Setup button. b. Open the Reports menu. c. SelectConfiguration Report. If none of these steps resolves the problem, the product might need service. Contact HP customer support. Paper jam locations 1 2 3 4 5 1 Document feeder See Clear paper jams in the document feeder on page 88
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 98
    displays an animation that assists in clearing the jam. 1. Open the document-feeder cover. 2. Remove any jammed paper. 3. Close the scanner lid. 88 Chapter 8 Solve problems ENWW
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 99
    . If paper is jammed behind the white plastic backing, gently pull it out. 6. Lower the scanner lid. NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted tightly against the document. Remove all staples and paper clips from original documents. ENWW Clear paper
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 100
    2 completely out of the product. 2. Push down on the single-sheet priority feed slot, and then pull out the feed slot tray. 90 Chapter 8 Solve problems ENWW
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    3. Gently pull any jammed paper straight out of the single-sheet priority feed slot. 4. Push the single-sheet priority feed slot tray into the product. 5. Reinsert and close Tray 2. ENWW Clear paper jams 91
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    2 cavity that it is difficult to remove, press down on the singlesheet priority feed slot, and then remove the feed slot tray. 92 Chapter 8 Solve problems ENWW
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 103
    4. Remove any jammed or damaged sheets of paper. 5. Push the single-sheet priority feed slot tray into the product. 6. Reinsert and close Tray 2. ENWW Clear paper jams 93
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    hot. Do not attempt to reach into the area above the rear door until the fuser is cool. 1. Open the rear door. 94 Chapter 8 Solve problems ENWW
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    2. Gently pull out any jammed paper from the rollers in the rear door area. 3. Close the rear door. ENWW Clear paper jams 95
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    animation that assists in clearing the jam. 1. If paper is visible in the output bin, grasp the leading edge and remove it. 96 Chapter 8 Solve problems ENWW
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 107
    status ● Print and interpret the print quality page ● Clean the product ● Visually inspect the toner cartridge ● Check paper and the printing environment ● Calibrate the product to align the colors ● Check other print job settings ● Try a different print driver Print from a different software
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 108
    . Because they are not HP products, HP cannot influence their design or control their quality. If you are using a refilled or remanufactured toner cartridge and are not satisfied with the print quality, replace the toner cartridge with a genuine HP toner cartridge. 98 Chapter 8 Solve problems ENWW
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    , if magenta dots appear in all five color bands. If the dots are all the same color, replace that toner cartridge. ● If streaks appear in multiple color bands, contact HP. A component other than the toner cartridge is probably causing the problem. Clean the product Print a cleaning page During
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 110
    not appear to be damaged, rock the toner cartridge gently several times and reinstall it. Print a few pages to see if the problem has resolved. Check paper and the printing environment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 111
    Make sure the product is not exposed to temperatures or humidity outside of product specifications. ● Do not place the product in a confined space, such as a Follow these steps to resolve print print-quality problems such as misaligned color, colored shadows, blurry graphics, or other print-quality
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 112
    toner cartridge. NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can enable the feature by using the HP 3. Click the Color tab. 4. Select the HP EasyColor check box to clear it. 5. Select a color theme from the Color Themes drop-down
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 113
    is used. ● Custom Profile: Select this option to use a custom input profile to accurately control color output (for example, to emulate a specific HP Color LaserJet product). Download custom profiles from www.hp.com. 6. Click the OK button to close the Document Properties dialog box. In the Print
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 114
    PCL 5 ● Recommended for printing with Adobe® software programs or with other highly graphics-intensive software programs ● Provides support support ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet feature support for
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 115
    settings ● Optimize for text or pictures ● Check the scanner resolution and color settings on the computer ● Edge-to-edge copying ● Clean the pickup the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 116
    dust, paper or toner dust, residue color hues. ● Grayness: Adjusts the vividness of colors. 4. Touch the - or + buttons to adjust the value for the setting, and then touch the OK button. 5. Adjust another setting, or touch the back arrow to return to the main copy menu. 106 Chapter 8 Solve problems
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 117
    setting for documents that contain mostly text. ● Picture: Use this setting for documents that contain mostly graphics. Check the scanner resolution and color settings on the computer If you are printing a scanned image, and the quality is not what you expected, you might have selected a resolution
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 118
    colored graphics and photos 150 ppi for photos ● Color, if the image is in color 75 ppi ● Black and White for text ● Grayscale for graphics and photos ● Color, if the image is in color Color You can set the color feeder experiences paper-handling problems, such as jams or multiple-page feeds,
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 119
    1. Open the document-feeder access cover. 2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 120
    settings for the network ● New software programs might be causing compatibility problems ● The computer or workstation might be set up incorrectly ● The printer is disabled, or other network settings are incorrect NOTE: HP does not support peer-to-peer networking, as the feature is a function of
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 121
    The printer is using incorrect link and duplex settings for the network HP recommends leaving these settings in automatic mode (the default setting). If for your network. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and
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    112 Chapter 8 Solve problems ENWW
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    A accessories ordering 26 part numbers 26 acoustic specifications 10 AirPrint 42 Android devices printing from 42 applications downloading 64 Apps menu 64 B bins, output locating 2 browser requirements HP Embedded Web Server 66 C calibrate colors 101 cartridge replacing 28 cleaning glass 100, 105
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    26 replacement parts 26 staple cartridges 26 supplies 26 toner cartridge 26 toner cartridges 26 power consumption 10 power connection locating 3 power switch, locating 2 print drivers, supported 7 print media loading in Tray 1 14 print on both sides Mac 39 manually, Windows 37 Windows 37 printing
  • HP Color LaserJet Pro MFP M274 | User Guide - Page 125
    ) 38 specifications electrical and acoustic 10 staple cartridges part numbers 26 status HP Utility, Mac 69 supplies low threshold settings 83 ordering 26 part numbers 26 replacing toner cartridges 28 status, viewing with HP Utility for Mac 69 using when low 83 supplies status 98 support online 80
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    116 Index ENWW
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User Guide
Color LaserJet Pro MFP M274
www.hp.com/support/colorljM274MFP