HP Color LaserJet Pro MFP M377 User Guide
HP Color LaserJet Pro MFP M377 Manual
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- HP Color LaserJet Pro MFP M377 | User Guide - Page 1
Color LaserJet Pro MFP M377 User Guide M377dw www.hp.com/support/colorljM377MFP - HP Color LaserJet Pro MFP M377 | User Guide - Page 2
- HP Color LaserJet Pro MFP M377 | User Guide - Page 3
HP Color LaserJet Pro MFP M377 User Guide - HP Color LaserJet Pro MFP M377 | User Guide - Page 4
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Color LaserJet Pro MFP M377 | User Guide - Page 5
view ...4 Home screen layout ...5 How to use the touchscreen control panel 6 Product specifications ...7 Technical specifications ...7 Supported operating systems ...8 Mobile printing solutions ...9 Printer dimensions ...10 Power consumption, electrical specifications, and acoustic emissions 11 - HP Color LaserJet Pro MFP M377 | User Guide - Page 6
and replace the toner cartridges 27 4 Print ...33 Print tasks (Windows) ...34 How to print (Windows) ...34 Automatically print on both sides (Windows 35 Manually print on both sides Change the printer Wi-Fi Direct name 47 HP ePrint via email ...47 HP ePrint software ...48 AirPrint ...48 iv ENWW - HP Color LaserJet Pro MFP M377 | User Guide - Page 7
5 Copy ...53 Make a copy ...54 Copy on both sides (duplex) ...55 Copy on both sides manually ...55 Additional copy tasks ...56 6 Scan ...57 Scan by using the HP Scan software (Windows 58 Scan by using the HP Scan software (OS X) ...59 Scan to a USB flash drive ...60 Set up the Scan to Network - HP Color LaserJet Pro MFP M377 | User Guide - Page 8
the product ...79 Use HP Web Services applications ...80 Change the product connection type (Windows 81 Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows 82 Advanced configuration with HP Utility for OS X 85 Open HP Utility ...85 HP Utility features ...85 - HP Color LaserJet Pro MFP M377 | User Guide - Page 9
8 Solve problems ...97 Customer support ...98 Control panel help system ...99 Restore the factory-set dirt and smudges 124 Visually inspect the toner cartridge 124 Check paper and the printing environment 125 Step one: Use paper that meets HP specifications 125 Step two: Check the environment - HP Color LaserJet Pro MFP M377 | User Guide - Page 10
on the computer 132 Resolution and color guidelines 132 Color ...133 Edge-to-edge copying ...133 Clean the pickup rollers and separation pad in the document feeder 133 Solve wired network problems ...135 Introduction ...135 Poor physical connection ...135 The computer is using the incorrect - HP Color LaserJet Pro MFP M377 | User Guide - Page 11
software installation For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM377MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve - HP Color LaserJet Pro MFP M377 | User Guide - Page 12
4 1 Scanner 2 Document feeder 3 Regulatory label (inside the front door) 4 Tray 2 5 Tray 1 6 Power on/off button 7 Front door (provides toner cartridge access) 8 Output bin extension 9 Output bin 10 Walk-up USB port (for printing and scanning without a computer) 11 Touchscreen - HP Color LaserJet Pro MFP M377 | User Guide - Page 13
Printer back view 1 6 2 5 3 4 1 Front door release button 2 USB port for job storage 3 USB port for direct connection to a computer 4 Ethernet port 5 Duplexer door (provides access to jams) 6 Power connection ENWW Product views 3 - HP Color LaserJet Pro MFP M377 | User Guide - Page 14
Control-panel view 5 4 1 Touchscreen 2 Home page screen indicator 3 Help button 4 Home button 5 Back button 1 2 3 Provides access to menus, help animations, and printer information. The display indicates which Home screen the control panel is currently displaying. Provides access to the control- - HP Color LaserJet Pro MFP M377 | User Guide - Page 15
Home screen layout The Home screen provides access to the printer features and indicates the current status of the printer. Return to the Home screen at any time by touching the Home button on the printer control panel. NOTE: The features that appear on the Home screen can vary, depending on the - HP Color LaserJet Pro MFP M377 | User Guide - Page 16
How to use the touchscreen control panel Use the following actions to use the printer touchscreen control panel. Action Touch Description Example Touch an item on the screen to select that item or open that menu. Also, when scrolling through menus, briefly touch the screen to stop the scrolling. - HP Color LaserJet Pro MFP M377 | User Guide - Page 17
Copy and scan speeds are subject to change. For the most current information, go to www.hp.com/support/ colorljM377MFP. 50-sheet multipurpose tray (Tray 1) Tray 2 (250-sheet capacity) Automatic duplex , Scan to USB, and Scan to Network Folder options M377dw M5H23A ENWW Product specifications 7 - HP Color LaserJet Pro MFP M377 | User Guide - Page 18
software installation. The basic installer installs the driver only. The full software installation is not supported for this operating system. Windows Server 2003 SP2 or later, 32-bit The HP PCL.6 printer-specific print driver is installed for this operating system as part of the basic software - HP Color LaserJet Pro MFP M377 | User Guide - Page 19
Windows Server 2012, 64-bit The software installer does not support Windows Server 2012 but the HP PCL 6 and HP PCL-6 printerspecific print drivers do support it. Download the HP PCL 6 or PCL-6 driver from the HP Web site www.hp.com/support/colorljM377MFP, and use the Windows Add Printer tool to - HP Color LaserJet Pro MFP M377 | User Guide - Page 20
● Google Cloud Print ● AirPrint ● Android Printing Printer dimensions Figure 1-1 Dimensions for the base model 3 1 2 1. Height 2. Depth 3. Width Weight (with cartridges) Printer fully closed 399.8 mm (15.74 in) 472.3 mm (18.59 in) 415.4 mm (16.35 in) 23.2 kg (51.15 lb) 3 1 2 Printer fully open - HP Color LaserJet Pro MFP M377 | User Guide - Page 21
mm (31.02 in) 1124.4 mm (44.27 in) 415.4 mm (16.35 in) Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/colorljM377MFP for current information. CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert operating - HP Color LaserJet Pro MFP M377 | User Guide - Page 22
Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/colorljM377MFP for HP's all-inclusive help for the printer. Find the following support: ● Install and configure ● Learn and use ● Solve problems ● Download software - HP Color LaserJet Pro MFP M377 | User Guide - Page 23
Load and print envelopes For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM377MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve - HP Color LaserJet Pro MFP M377 | User Guide - Page 24
envelopes. ● Load paper into Tray 1 (multipurpose tray) ● Tray 1 paper orientation Load paper into Tray 1 (multipurpose tray) 1. Open Tray 1. 2. Press the tab on the right paper guide to move the paper width guides outward, and then slide out the tray extension. 14 Chapter 2 Paper trays ENWW - HP Color LaserJet Pro MFP M377 | User Guide - Page 25
3. Place the paper stack in the tray, and then adjust the side guides so that they lightly touch the stack, but do not bend it. For information about how to orient the paper, see Tray 1 paper orientation on - HP Color LaserJet Pro MFP M377 | User Guide - Page 26
Tray 1 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table. Paper type Letterhead or preprinted Output 1-sided printing How to load paper Face-up Top edge leading into the printer 123 123 Letterhead or preprinted - HP Color LaserJet Pro MFP M377 | User Guide - Page 27
to load paper in Tray 2. ● Load paper into Tray 2 ● Tray 2 paper orientation Load paper into Tray 2 1. Open the tray. 2. Adjust the paper-width guides by squeezing the adjustment latches on the guides and then sliding the guides to the size of the paper being used. ENWW Load paper into Tray 2 17 - HP Color LaserJet Pro MFP M377 | User Guide - Page 28
3. To load legal-size paper, extend the tray front by squeezing the front latch and pulling the front of the tray. NOTE: When loaded with legal-size paper, Tray 2 extends from the front of the printer approximately 51 mm (2 in). 4. Load paper into the tray. 18 Chapter 2 Paper trays ENWW - HP Color LaserJet Pro MFP M377 | User Guide - Page 29
5. Make sure that the paper stack is flat at all four corners. Slide the paper length and width guides so that they are against the stack of paper. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the - HP Color LaserJet Pro MFP M377 | User Guide - Page 30
Tray 2 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table. Paper type Letterhead or preprinted Output 1-sided printing How to load paper Face-up Top edge toward the printer 123 Letterhead or preprinted 2-sided - HP Color LaserJet Pro MFP M377 | User Guide - Page 31
Load and print envelopes Introduction The following information describes how to print and load envelopes. For the best performance, only 5 mm (. 2 in) of envelopes (4 to 6 envelopes) should be loaded into Tray 1, and only 10 envelopes should be loaded into Tray2. To print envelopes using either - HP Color LaserJet Pro MFP M377 | User Guide - Page 32
Envelope orientation Load envelopes in Tray 1 face up, with the short, postage end leading into the printer. Load envelopes in Tray 2 face up, with the short, postage end leading into the printer. 22 Chapter 2 Paper trays ENWW - HP Color LaserJet Pro MFP M377 | User Guide - Page 33
, and parts ● Order supplies, accessories, and parts ● Replace the toner cartridges For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM377MFP. HP's all-inclusive help for the printer includes the following - HP Color LaserJet Pro MFP M377 | User Guide - Page 34
supplies and paper Order genuine HP parts or accessories Order through service or support providers Order using the HP Embedded Web Server (EWS) www.hp.com/go/suresupply www.hp.com/buy/parts Contact an HP-authorized service or support provider. To access, in a supported Web browser on the computer - HP Color LaserJet Pro MFP M377 | User Guide - Page 35
personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty. ● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the printer warranty period. Item - HP Color LaserJet Pro MFP M377 | User Guide - Page 36
. The printer uses four colors and has a different toner cartridge for each color: yellow (Y), magenta (M), cyan (C), and black (K). The toner cartridges are inside the front door. Item Description Cartridge number HP 410A Black Original LaserJet Toner Cartridge Standard-capacity replacement - HP Color LaserJet Pro MFP M377 | User Guide - Page 37
by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is in the toner cartridge box. Remove and replace the toner cartridges 1. Open the front door by pressing the button on left panel. ENWW Replace the - HP Color LaserJet Pro MFP M377 | User Guide - Page 38
cartridge drawer, and then pull out the drawer. 3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it. 4. Remove the new toner cartridge package from the box, and then pull the release tab on the packaging. 28 Chapter 3 Supplies, accessories, and - HP Color LaserJet Pro MFP M377 | User Guide - Page 39
cartridge from front to back to distribute the toner evenly inside the cartridge. 7. Do not touch the imaging drum on the bottom of the toner cartridge. Fingerprints on the imaging drum can cause print-quality problems. Also, do not expose the cartridge to light unnecessarily. ENWW Replace the - HP Color LaserJet Pro MFP M377 | User Guide - Page 40
8. Insert the new toner cartridge into the drawer. Make sure that the color chip on the cartridge matches the color chip on the drawer. 9. Close the toner cartridge drawer. 30 Chapter 3 Supplies, accessories, and parts ENWW - HP Color LaserJet Pro MFP M377 | User Guide - Page 41
10. Close the front door. 11. Pack the used toner cartridge into the packaging that the new cartridge came in. In the U.S., a pre-paid shipping label is included in the box. In other countries/regions, go to www.hp.com/recycle to print a pre-paid shipping label. Adhere the pre-paid shipping label - HP Color LaserJet Pro MFP M377 | User Guide - Page 42
32 Chapter 3 Supplies, accessories, and parts ENWW - HP Color LaserJet Pro MFP M377 | User Guide - Page 43
Use walk-up USB printing For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM377MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve - HP Color LaserJet Pro MFP M377 | User Guide - Page 44
Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the printer from the list of printers. To change settings, click or tap the Properties or Preferences button to open - HP Color LaserJet Pro MFP M377 | User Guide - Page 45
installed. If the printer does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides manually. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click or tap the - HP Color LaserJet Pro MFP M377 | User Guide - Page 46
8 or 8.1 Start screen app, select Devices, select Print, and then select the printer. 3. Click or tap the Finishing tab. 4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job. 5. Retrieve the printed stack from the output bin, and place it - HP Color LaserJet Pro MFP M377 | User Guide - Page 47
choose a different paper size or type. 11. Select the correct type and size, and then touch the OK button. Additional print tasks Go to www.hp.com/support/colorljM377MFP. ENWW Print tasks (Windows) 37 - HP Color LaserJet Pro MFP M377 | User Guide - Page 48
Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size, or use a custom - HP Color LaserJet Pro MFP M377 | User Guide - Page 49
software programs. 4. Select a binding option from the Two-Sided drop-down list. 5. Click the Print button. Manually print on both sides (OS X) NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then - HP Color LaserJet Pro MFP M377 | User Guide - Page 50
close to the paper edges. ● EconoMode: Select this option to conserve toner when printing drafts of documents. 5. Click the Print button. Additional print tasks Go to www.hp.com/support/colorljM377MFP. Instructions are available for performing specific print tasks, such as the following: ● Create - HP Color LaserJet Pro MFP M377 | User Guide - Page 51
● Select the page orientation ● Create a booklet ● Scale a document to fit a specific paper size ● Print the first or last pages of the document on different paper ● Print watermarks on a document ENWW Print tasks (OS X) 41 - HP Color LaserJet Pro MFP M377 | User Guide - Page 52
job storage jobs sent to the printer. Removing this USB storage device from the printer disables the job storage feature. ● If you are using an HP Universal Print Driver (UPD), you must use UPD version 5.9.0 or above. Set up the printer for job storage Complete the following processes to enable the - HP Color LaserJet Pro MFP M377 | User Guide - Page 53
driver Update the print driver in Windows 1. Click the Start button, and then click Devices and Printers. 2. Right-click on the name of the HP printer, and then select Printer properties. 3. In the Properties dialog, select the Device Settings tab. 4. Select Update Now, and then click OK. The print - HP Color LaserJet Pro MFP M377 | User Guide - Page 54
2. Select the printer from the list of printers, and then select Properties or Preferences (the name varies for different software programs). NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, - HP Color LaserJet Pro MFP M377 | User Guide - Page 55
can print it again later. Store a job on the printer and allow other users to print the job at any time. Yes (optional) Job deletion Manually Manually 5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name. Select which option - HP Color LaserJet Pro MFP M377 | User Guide - Page 56
all mobile operating systems are currently supported by Wi-Fi Direct. Use Wi-Fi Direct to print wirelessly from the following devices: ● Android mobile devices compatible with the Android embedded print solution ● iPhone, iPad, or iPod touch using Apple AirPrint or the HP ePrint app ● Android mobile - HP Color LaserJet Pro MFP M377 | User Guide - Page 57
opens. If the Web browser displays a There is a problem with this website's security certificate message when attempting to open HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected. Follow this procedure to enable HP Web Services and register with HP - HP Color LaserJet Pro MFP M377 | User Guide - Page 58
HP Web Services The printer enables Web Services, and then prints an information page. The information page contains the printer code that necessary to register the HP printer at HP of the driver screen). Select HP ePrint. For Windows, the HP ePrint software supports TCP/IP printing to local network - HP Color LaserJet Pro MFP M377 | User Guide - Page 59
AirPrint versions 1.3 and earlier do not support USB connections. Android embedded printing HP's built-in print solution for Android and net) as the Android device. The print solution is built into the supported operating systems, so installing drivers or downloading software is not necessary. For - HP Color LaserJet Pro MFP M377 | User Guide - Page 60
accepts standard USB flash drives in the USB port. It supports the following types of files: ● .pdf ● .jpg ● .prn and .PRN ● .cht and .CHT ● .pxl ● .pcl and .PCL ● .ps and .PS ● .doc and .docx ● Size ● Paper Type ● Fit to Page ● Collation ● Output Color (color models only) 50 Chapter 4 Print ENWW - HP Color LaserJet Pro MFP M377 | User Guide - Page 61
Done. 3. When the summary screen opens, the following settings can be adjusted: ● Image Size ● Paper Size ● Paper Type ● Number of Copies ● Output Color (color printers only) ● Lighter/Darker 4. Select Print to print the photos. 5. Retrieve the printed job from the output bin, and remove the USB - HP Color LaserJet Pro MFP M377 | User Guide - Page 62
52 Chapter 4 Print ENWW - HP Color LaserJet Pro MFP M377 | User Guide - Page 63
● Additional copy tasks For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM377MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve - HP Color LaserJet Pro MFP M377 | User Guide - Page 64
documents that contain mostly graphics. 4. Touch Number of Copies, and then use the touchscreen keypad to adjust the number of copies. 5. Touch the Black or Color button to start copying. 54 Chapter 5 Copy ENWW - HP Color LaserJet Pro MFP M377 | User Guide - Page 65
on both sides (duplex) Copy on both sides manually 1. Place the document face-down on the scanner . 5. Swipe through the options, and then touch an option to select it. 6. Touch the Black or Color button to start copying. 7. The product prompts you to load the next original document. Place it on the - HP Color LaserJet Pro MFP M377 | User Guide - Page 66
Additional copy tasks Go to www.hp.com/support/colorljM377MFP. Instructions are available for performing specific copy tasks, such as the following: ● Copy or scan pages from books or other bound documents ● Copy mixed-size documents ● - HP Color LaserJet Pro MFP M377 | User Guide - Page 67
6 Scan ● Scan by using the HP Scan software (Windows) ● Scan by using the HP Scan software (OS X) ● Scan to a USB flash drive at the time of publication. For current information, see www.hp.com/ support/colorljM377MFP. HP's all-inclusive help for the printer includes the following information: - HP Color LaserJet Pro MFP M377 | User Guide - Page 68
indicators on the printer. 2. From the computer, click Start, and then click Programs (or All Programs in Windows XP). 3. Click HP, and then select your printer. 4. Click HP Scan, select a scanning shortcut, and then adjust the settings if necessary. 5. Click Scan. NOTE: Click More to gain access to - HP Color LaserJet Pro MFP M377 | User Guide - Page 69
feeder or on the scanner glass according to the indicators on the printer. 2. From the computer, open HP Scan, which is located in the HP folder inside the Applications folder. 3. Follow the on-screen instructions to scan the document. 4. When you have scanned all the pages, click File and then Save - HP Color LaserJet Pro MFP M377 | User Guide - Page 70
the summary screen opens, the following settings can be adjusted: ● Scan File Type ● Scan Resolution ● Scan Paper Size ● Scan Source ● File Name Prefix ● Output Color 6. Touch the Scan button to scan and save the file. The printer creates a folder named HPSCANS on the USB drive, and it saves the - HP Color LaserJet Pro MFP M377 | User Guide - Page 71
work. Method one: Use the Scan to Network Folder Wizard (Windows) Some HP printers include driver installation from a software CD. At the end of this use Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server (Windows) on page 63 3. In the Network Folder Profiles - HP Color LaserJet Pro MFP M377 | User Guide - Page 72
file path manually. b. Click enter the PIN in the Confirm Security PIN field. Click Next. NOTE: HP recommends creating a PIN to secure the destination folder. NOTE: When a PIN for scanned files. b. From the Color Preference drop-down, select Black & White or Color. c. From the Paper Size drop-down - HP Color LaserJet Pro MFP M377 | User Guide - Page 73
. The EWS opens. If the Web browser displays a There is a problem with this website's security certificate message when attempting to open the EWS, ) will not harm the computer while navigating within the EWS for the HP printer. Step two: Configure the Scan to Network Folder feature 1. Click - HP Color LaserJet Pro MFP M377 | User Guide - Page 74
size is smaller. d. In the Output Color drop-down, select whether scanned files will be in black and white or in color. e. In the File Name Prefix field, Server (EWS) interface. Method one: Use a Web browser to open the HP Embedded Web Server (EWS) 1. From the Home screen on the printer control - HP Color LaserJet Pro MFP M377 | User Guide - Page 75
The EWS opens. If the Web browser displays a There is a problem with this website's security certificate message when attempting to open the shared network folder available, click Help Me Do This to create the folder. The HP Embedded Web Server (EWS) opens. Step two: Configure the Scan to Network - HP Color LaserJet Pro MFP M377 | User Guide - Page 76
NOTE: HP recommends creating a PIN to secure the destination folder. NOTE: When a show less detail, but the file size is smaller. d. In the Output Color drop-down, select whether scanned files will be in black and white or in color. e. In the File Name Prefix field, enter a file name prefix (e.g., - HP Color LaserJet Pro MFP M377 | User Guide - Page 77
connected to a network and the Scan to Network Folder feature must be configured by using the Scan to Network Folder Setup Wizard (Windows) or the HP Embedded Web Server. 1. Load the document on the scanner glass according to the indicators on the printer. 2. From the Home screen on the printer - HP Color LaserJet Pro MFP M377 | User Guide - Page 78
Wizard (Windows) ● Method two: Set up the Scan to Email feature via the HP Embedded Web Server (Windows) ● Set up the Scan to E-mail feature on a SMTP port number, or authentication information, contact the email/Internet service provider or system administrator for the information. SMTP server names - HP Color LaserJet Pro MFP M377 | User Guide - Page 79
enter the PIN in the Confirm Security PIN field, and then click Next. NOTE: HP recommends creating a PIN to secure the email profile. NOTE: When a PIN is of configuration. 8. If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/TLS) check box. 9. Select - HP Color LaserJet Pro MFP M377 | User Guide - Page 80
Book ● Step four: Configure the default E-mail Options Step one: Access the HP Embedded Web Server (EWS) 1. From the Home screen on the printer control The EWS opens. If the Web browser displays a There is a problem with this website's security certificate message when attempting to open the - HP Color LaserJet Pro MFP M377 | User Guide - Page 81
time of configuration. c. If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/ TLS) check box. digit PIN. b. In the Confirm PIN field, re-enter the four digit PIN. NOTE: HP recommends creating a PIN to secure the email profile. NOTE: When a PIN is created, - HP Color LaserJet Pro MFP M377 | User Guide - Page 82
more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller. iv. From the Output Color drop-down, select Black & White or Color. v. In the File Name Prefix field, enter a file name prefix (e.g., MyScan). c. Click Apply. 72 Chapter 6 Scan ENWW - HP Color LaserJet Pro MFP M377 | User Guide - Page 83
Web Server (EWS) interface. Method one: Use a Web browser to open the HP Embedded Web Server (EWS) 1. From the Home screen on the printer control panel The EWS opens. If the Web browser displays a There is a problem with this website's security certificate message when attempting to open the EWS, - HP Color LaserJet Pro MFP M377 | User Guide - Page 84
time of configuration. c. If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/ TLS) check box. digit PIN. b. In the Confirm PIN field, re-enter the four digit PIN. NOTE: HP recommends creating a PIN to secure the email profile. NOTE: When a PIN is created, - HP Color LaserJet Pro MFP M377 | User Guide - Page 85
● Save and Test: Select this option to save the information and test the connection. ● Save Only: Select this option to save the information without testing the connection. ● Cancel: Select this option to quit the configuration without saving. Step three: Add contacts to the E-mail Address Book ▲ In - HP Color LaserJet Pro MFP M377 | User Guide - Page 86
iv. From the Output Color drop-down, select Black & White or Color. v. In the File Name Prefix field, enter a file name prefix (e.g., MyScan). c. Click Apply. 76 Chapter 6 Scan ENWW - HP Color LaserJet Pro MFP M377 | User Guide - Page 87
must be connected to a network and the Scan to Email feature must be configured by using the Scan to Email Setup Wizard (Windows) or the HP Embedded Web Server. 1. Load the document on the scanner glass according to the indicators on the printer. 2. From the Home screen on the printer control - HP Color LaserJet Pro MFP M377 | User Guide - Page 88
Additional scan tasks Go to www.hp.com/support/colorljM377MFP. Instructions are available for performing specific scan tasks, such as the following: ● How to scan a general photo or document ● How to scan as editable text (OCR) ● - HP Color LaserJet Pro MFP M377 | User Guide - Page 89
HP Web Services applications ● Change the product connection type (Windows) ● Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ● Advanced configuration with HP For current information, see www.hp.com/ support/colorljM377MFP. HP's all-inclusive help for the - HP Color LaserJet Pro MFP M377 | User Guide - Page 90
the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. 2. Touch HP Web Services. 3. Touch Enable Web Services. 4. To print the HP Web Services Terms of Use, touch Print. 5. Touch OK to complete the procedure. After you download an application from the - HP Color LaserJet Pro MFP M377 | User Guide - Page 91
connection type (Windows) If you are already using the product and you wish to change the way it is connected, use the Reconfigure your HP Device shortcut on your computer desktop or the Programs group (depending on the operating system) to change the connection. For example, you can reconfigure - HP Color LaserJet Pro MFP M377 | User Guide - Page 92
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based EWS opens. NOTE: If the Web browser displays a There is a problem with this website's security certificate message when attempting to open the EWS, - HP Color LaserJet Pro MFP M377 | User Guide - Page 93
HP supplies. ● Supplies Status: Shows the approximate percent life remaining of HP memory. ● Color Usage Log: Shows a summary of color jobs that the printer has produced. (Color printers only) is low alerts and other supplies information. ● Service: Perform the cleaning procedure on the printer. - HP Color LaserJet Pro MFP M377 | User Guide - Page 94
Tab or section Scan tab (MFP models only) Networking tab (Network-connected printers only) Provides the ability to change network settings from your computer. HP Web Services tab Description Configure the Scan to Network Folder and Scan to E-mail features. ● Network Folder Setup: Configure folders - HP Color LaserJet Pro MFP M377 | User Guide - Page 95
these items: ● Devices: Click this button to show or hide Mac products found by the HP Utility. ● All Settings: Click this button to return to the HP Utility main view. ● HP Support: Click this button to open a browser and go to the HP support Web site. ● Supplies: Click this button to open the - HP Color LaserJet Pro MFP M377 | User Guide - Page 96
Additional Settings Proxy Server Settings Scan to E-mail (MFP printers only) Scan to Network Folder (MFP printers only) Description Transfer files from the computer to the printer. You can upload the following types of files: ◦ HP LaserJet printer command language (.PRN) ◦ Portable document format - HP Color LaserJet Pro MFP M377 | User Guide - Page 97
Rename the printer on a network ● Manually configure IPv4 TCP/IP parameters from the network settings. Printer sharing disclaimer HP does not support peer-to-peer networking, as If the Web browser displays a There is a problem with this website's security certificate message when attempting to - HP Color LaserJet Pro MFP M377 | User Guide - Page 98
Web browser displays a There is a problem with this website's security certificate message when computer while navigating within the EWS for the HP printer. 2. Open the System tab. 3. Touch the IPv4 Config Method menu, and then touch the Manual button. 4. Use the keypad on the touchscreen to enter - HP Color LaserJet Pro MFP M377 | User Guide - Page 99
NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes only when the printer is idle. 1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. 2. Open the following menus: ● Network - HP Color LaserJet Pro MFP M377 | User Guide - Page 100
EWS opens. NOTE: If the Web browser displays a There is a problem with this website's security certificate message when attempting to open the EWS, recommended) will not harm the computer while navigating within the EWS for the HP printer. 2. On the System tab, click the Administration link in the - HP Color LaserJet Pro MFP M377 | User Guide - Page 101
energy and supplies. Print with EconoMode This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the - HP Color LaserJet Pro MFP M377 | User Guide - Page 102
Set the Shut Down After delay and configure the printer to use 1 watt or less of power Use the control panel menus to set the amount of time before the printer shuts down. NOTE: After the printer shuts down, the power consumption is 1 watt or less. Complete the following procedure to change the Shut - HP Color LaserJet Pro MFP M377 | User Guide - Page 103
, monitor, maintain, troubleshoot, and secure your printing and imaging environment - ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product - HP Color LaserJet Pro MFP M377 | User Guide - Page 104
the firmware HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web Service apps will update automatically. There are two supported methods to - HP Color LaserJet Pro MFP M377 | User Guide - Page 105
Firmware. NOTE: To print a configuration page to verify the installed firmware version before or after the update process, click Print Config. 6. Follow the on-screen instructions to complete the installation, and then click the Exit button to close the utility. ENWW Update the firmware 95 - HP Color LaserJet Pro MFP M377 | User Guide - Page 106
96 Chapter 7 Manage the product ENWW - HP Color LaserJet Pro MFP M377 | User Guide - Page 107
copy and scan image quality ● Solve wired network problems ● Solve wireless network problems For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM377MFP. HP's all-inclusive help for the printer includes the - HP Color LaserJet Pro MFP M377 | User Guide - Page 108
for your country/region Have the printer name, serial number, date of purchase, and problem description ready Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register the printer Country/region phone numbers are on the - HP Color LaserJet Pro MFP M377 | User Guide - Page 109
by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams. For screens that contain settings that describes the problem. The message also contains instructions to help solve the problem. ENWW Control panel help system 99 - HP Color LaserJet Pro MFP M377 | User Guide - Page 110
screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. 2. Scroll to and select the Service menu. 3. Scroll to and select Restore Defaults, and then touch OK. The printer automatically restarts. 100 Chapter 8 Solve - HP Color LaserJet Pro MFP M377 | User Guide - Page 111
quality. Order supplies Order supplies and paper Order through service or support providers Order using the HP Embedded Web Server (EWS) www.hp.com/go/suresupply Contact an HP-authorized service or support provider. To access, in a supported Web browser on your computer, enter the printer IP - HP Color LaserJet Pro MFP M377 | User Guide - Page 112
Product does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sure the paper size and type are set correctly on the printer control panel. 102 Chapter 8 Solve problems ENWW - HP Color LaserJet Pro MFP M377 | User Guide - Page 113
tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these. Figure 8-1 Size - HP Color LaserJet Pro MFP M377 | User Guide - Page 114
1 2 6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper, and continue. 7. The rollers above the tray might be contaminated. Clean the rollers with a lint the paper. Return the stack of paper to the tray. 104 Chapter 8 Solve problems ENWW - HP Color LaserJet Pro MFP M377 | User Guide - Page 115
the paper stack against a table before returning it to the tray. Figure 8-5 Technique for flexing the paper stack 1 2 2. Use only paper that meets HP specifications for this printer. 3. Verify that the humidity in the room is within specifications for this printer, and that paper is being stored - HP Color LaserJet Pro MFP M377 | User Guide - Page 116
tray. The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs -height markings Figure 8-7 Tab for the paper stack 106 Chapter 8 Solve problems ENWW - HP Color LaserJet Pro MFP M377 | User Guide - Page 117
guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP information applies to MFP printers only. ENWW Product does not pick up paper or misfeeds 107 - HP Color LaserJet Pro MFP M377 | User Guide - Page 118
than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that pad in the document feeder If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document- - HP Color LaserJet Pro MFP M377 | User Guide - Page 119
2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. 3. Close the document feeder access cover. - HP Color LaserJet Pro MFP M377 | User Guide - Page 120
information includes instructions for problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem it on again. 4. Print a cleaning page to remove excess toner from inside the product. a. From the Home screen on the - HP Color LaserJet Pro MFP M377 | User Guide - Page 121
menu. b. Open the Reports menu. c. Select Configuration Report. If none of these steps resolves the problem, the product might need service. Contact HP customer support. Paper jam locations 1 2 3 4 5 1 Document feeder 2 Output bin 3 Tray 1 4 Tray 2 5 Duplexer (duplex models only) ENWW - HP Color LaserJet Pro MFP M377 | User Guide - Page 122
displays an animation that assists in clearing the jam. 1. Open the document-feeder cover. 2. Remove any jammed paper. 3. Close the scanner lid. 112 Chapter 8 Solve problems ENWW - HP Color LaserJet Pro MFP M377 | User Guide - Page 123
. If paper is jammed behind the white plastic backing, gently pull it out. 6. Lower the scanner lid. NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted tightly against the document. Remove all staples and paper clips from original documents. ENWW Clear paper - HP Color LaserJet Pro MFP M377 | User Guide - Page 124
1, remove the jammed sheet by pulling it straight out. 2. If you cannot see the jammed sheet, close Tray 1, and then remove Tray 2. 114 Chapter 8 Solve problems ENWW - HP Color LaserJet Pro MFP M377 | User Guide - Page 125
3. At the left side of the Tray 2 cavity, press the tab to lower the tray plate, and then remove any paper. Remove the jammed sheet by gently pulling it straight out. 4. Push the tray plate back up into place. ENWW Clear paper jams 115 - HP Color LaserJet Pro MFP M377 | User Guide - Page 126
5. Reinstall Tray 2. 6. Reopen Tray 1 and load paper into the tray. 116 Chapter 8 Solve problems ENWW - HP Color LaserJet Pro MFP M377 | User Guide - Page 127
Clear paper jams in Tray 2 Use the following procedure to check for a paper jam in Tray 2. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Pull the tray completely out of the printer. 2. Remove any jammed or damaged sheets of paper. 3. Reinsert and - HP Color LaserJet Pro MFP M377 | User Guide - Page 128
hot. Do not attempt to reach into the area above the rear door until the fuser is cool. 1. Open the rear door. 118 Chapter 8 Solve problems ENWW - HP Color LaserJet Pro MFP M377 | User Guide - Page 129
2. Gently pull out any jammed paper from the rollers in the rear door area. 3. Close the rear door. ENWW Clear paper jams 119 - HP Color LaserJet Pro MFP M377 | User Guide - Page 130
animation that assists in clearing the jam. 1. If paper is visible in the output bin, grasp the leading edge and remove it. 120 Chapter 8 Solve problems ENWW - HP Color LaserJet Pro MFP M377 | User Guide - Page 131
Clear paper jams in the duplexer (duplex models only) Use the following procedure to check for paper in the duplexer. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. At the rear of the printer, open the duplexer. 2. Remove any jammed or damaged sheets - HP Color LaserJet Pro MFP M377 | User Guide - Page 132
● Visually inspect the toner cartridge ● Check paper and the printing environment ● Adjust color settings (Windows) ● Calibrate the printer to align the colors ● Check the EconoMode settings ● Try a different print driver If the printer is having print-quality problems, try the following solutions - HP Color LaserJet Pro MFP M377 | User Guide - Page 133
other replaceable maintenance parts. Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The supplies status page indicates when a supply level is very low. After an HP supply has reached the very low threshold, HP's premium protection warranty on that - HP Color LaserJet Pro MFP M377 | User Guide - Page 134
menu displays. Touch the Setup icon to open the menu. 2. Touch the Service menu. 3. Touch the Cleaning Page button. 4. Load plain letter or A4 quality problems. 4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge. 5. Reinstall the toner - HP Color LaserJet Pro MFP M377 | User Guide - Page 135
meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports. ● 4. Select the tray to adjust, and then follow the instructions on the printed pages. ENWW Improve print quality 125 - HP Color LaserJet Pro MFP M377 | User Guide - Page 136
the color options 1. From the software program, select the Print option. 2. Select the printer, and then click the Properties or Preferences button. 3. Click the Color tab. 4. Select the HP EasyColor check box to clear it. 5. Click the Automatic or Manual setting. 126 Chapter 8 Solve problems ENWW - HP Color LaserJet Pro MFP M377 | User Guide - Page 137
. Click the Settings button to open the manual color-adjustment window. NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings. 6. Click the Print in Grayscale option to print a color document in black and shades of gray. Use - HP Color LaserJet Pro MFP M377 | User Guide - Page 138
text, missing graphics, incorrect formatting, or substituted fonts. Download any of the following drivers from the HP Web site: www.hp.com/support/colorljM377MFP. HP PCL.6 driver HP PCL 6 driver HP PCL-6 driver HP UPD PS driver ● Provided as the default driver on the printer CD. This driver is - HP Color LaserJet Pro MFP M377 | User Guide - Page 139
printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet printers ● The best choice for printing from third ● Provides the overall best speed, print quality, and printer feature support for most users ● Developed to align with Windows Graphic Device Interface - HP Color LaserJet Pro MFP M377 | User Guide - Page 140
settings ● Optimize for text or pictures ● Check the scanner resolution and color settings on the computer ● Edge-to-edge copying ● Clean the pickup the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see - HP Color LaserJet Pro MFP M377 | User Guide - Page 141
debris from the document feeder glass. Debris can include dust, paper or toner dust, residue from sticky note adhesive, correction fluid or tape, ink, are printed on colored paper. ● Color Balance: Adjusts the red, green, and blue color hues. ● Grayness: Adjusts the vividness of colors. 4. Touch the - HP Color LaserJet Pro MFP M377 | User Guide - Page 142
color settings color setting in the scanner software that does not match your needs. Resolution and color Color, grayscale, and black and white define the number of colors color guidelines table lists simple tips that you can follow to meet your scanning needs. NOTE: Setting the resolution and color - HP Color LaserJet Pro MFP M377 | User Guide - Page 143
gradation ● Grayscale, if the image requires smooth gradation ● Color, if the image is in color 300 ppi ● Black and White 600 ppi for complex graphics in the document feeder If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document- - HP Color LaserJet Pro MFP M377 | User Guide - Page 144
, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. 3. Close the document feeder access cover. 134 Chapter 8 Solve problems ENWW - HP Color LaserJet Pro MFP M377 | User Guide - Page 145
settings for the network ● New software programs might be causing compatibility problems ● The computer or workstation might be set up incorrectly ● The printer is disabled, or other network settings are incorrect NOTE: HP does not support peer-to-peer networking, as the feature is a function of - HP Color LaserJet Pro MFP M377 | User Guide - Page 146
The printer is using incorrect link and duplex settings for the network HP recommends leaving these settings in automatic mode (the default setting). If for your network. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and - HP Color LaserJet Pro MFP M377 | User Guide - Page 147
problems the troubleshooting information to help resolve issues. NOTE: To determine whether HP NFC in the printer is turned on. ● Verify that the service set identifier (SSID) is correct. Print a configuration page to poles, walls, or support columns containing metal or concrete do not separate - HP Color LaserJet Pro MFP M377 | User Guide - Page 148
For OS X, verify that the wireless router supports Bonjour. The printer does not print after 5. Verify that you can open the printer HP Embedded Web Server from a computer on the 2. Print a configuration page. 3. Compare the service set identifier (SSID) on the configuration page to problems ENWW - HP Color LaserJet Pro MFP M377 | User Guide - Page 149
to the same network that the computer connects to. a. Print a configuration page. b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for the computer reduce interference in a wireless network: ENWW Solve wireless network problems 139 - HP Color LaserJet Pro MFP M377 | User Guide - Page 150
and lower signal strength. ● Position the wireless router in a central location in line of sight with the wireless printers on the network. 140 Chapter 8 Solve problems ENWW - HP Color LaserJet Pro MFP M377 | User Guide - Page 151
) 39 manually (Windows) 35 E EconoMode setting 91, 127 economy settings 91 electrical specifications 11 Embedded Web Server (EWS) assigning passwords 90 features 82 enabling stored jobs 42 envelopes loading in Tray 1 14 orientation 16 envelopes, loading 21 Explorer, versions supported HP Embedded - HP Color LaserJet Pro MFP M377 | User Guide - Page 152
HP Utility 85 maintenance kits part numbers 24 manual duplex Mac 39 Windows 35 memory included 7 memory chip (toner) locating 26 mobile printing Android devices 49 mobile printing solutions 7 mobile printing, software supported 114 Tray 2 117 paper pickup problems solving 102, 104 paper type - HP Color LaserJet Pro MFP M377 | User Guide - Page 153
up USB printing 50 Web browser requirements HP Embedded Web Server 82 Web Services applications 80 enabling 80 Web sites customer support 98 HP Web Jetadmin, downloading 93 weight, printer 10 Wi-Fi Direct printing 46 wireless network troubleshooting 137 wireless network interference 139 ENWW Index - HP Color LaserJet Pro MFP M377 | User Guide - Page 154
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User Guide
Color LaserJet Pro MFP M377
www.hp.com/support/colorljM377MFP
M377dw