HP D5970A HP Netserver LH Pro User Guide
HP D5970A - NetServer - LCII Manual
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- HP D5970A | HP Netserver LH Pro User Guide - Page 1
HP NetServer LH Pro User Guide HP Part Number D4914-90001 Printed in June 1996 - HP D5970A | HP Netserver LH Pro User Guide - Page 2
Clara, CA 95052-8059 USA © Copyright 1996, Hewlett-Packard Company. Audience Assumptions The user guide is for the person who installs, administers, and troubleshoots LAN servers. Hewlett-Packard Company assumes you are qualified in the servicing of computer equipment and trained in recognizing - HP D5970A | HP Netserver LH Pro User Guide - Page 3
on a Local Client PC 20 To Install the UPS Manager Application 21 UPS Installation for Novell NetWare 22 To Install the UPS Software on the HP NetServer 23 To Install the User Interface on a Local Client PC 24 To Install the UPS Manager Application 24 5 Installing a Monochrome Monitor 25 iii - HP D5970A | HP Netserver LH Pro User Guide - Page 4
Passes the POST (Power-On Self Test) but Will Not Function 30 Error Messages 31 7 Service and Support 33 System Design, Integration, and Support 33 Information and Support When You Need It 34 HP NetServer Navigator CD-ROM Status Report 34 HP NetServer Information Assistant 35 CompuServe - HP D5970A | HP Netserver LH Pro User Guide - Page 5
55 Environment...55 Weight and Dimensions 56 Power Supply Specifications 56 C Regulatory Information 57 Notice for USA Ergonomics 61 Laser Safety Statement 61 Notice for Japan 62 VCCI Statement 62 Power Line Harmonics 63 Notice for Korea: RFI Statement 63 Mexico: Hardware Warranty - HP D5970A | HP Netserver LH Pro User Guide - Page 6
- HP D5970A | HP Netserver LH Pro User Guide - Page 7
and service information available in online format that can be viewed on the screen and printed. The information includes system and accessory installation documentation, NOS Guides, troubleshooting, error messages, part numbers, replacement information, and other important information. HP NetServer - HP D5970A | HP Netserver LH Pro User Guide - Page 8
HP NetServer Navigator uses the NOS (Network Operating System) information to create the drivers diskette that you need to install your operating system and to create a file that contains the appropriate NOS installation and optimization instructions the server hard disk where HP NetServer Navigator - HP D5970A | HP Netserver LH Pro User Guide - Page 9
of HP NetServer Assistant, HP Remote Assistant, and other HP and third-party management applications. HP NetServer Assistant (NSA) is included on the HP Navigator CD-ROM. NSA is for managing servers from an HP OpenView console. The software is customizable and contains easy-to-use troubleshooting - HP D5970A | HP Netserver LH Pro User Guide - Page 10
, and problem information • Error alerting and identification for the server's Power-On Self Tests • HP memory, HP Disk Array, HP UPS management software, and HP Remote Assistant products, including management agents with event notification integrated into the HP NetServer Assistant/HP OpenView - HP D5970A | HP Netserver LH Pro User Guide - Page 11
Chapter 1 HP NetServer Navigator • Diskette Library: Allows you to conveniently generate any flexible disk available on the NetServer Navigator CD-ROM. For example, you can create the following flexible disk: BIOS Update, EISA Configuration Utility, NOS Drivers, NetServer Assistant, PowerWise - HP D5970A | HP Netserver LH Pro User Guide - Page 12
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Assistant provides a quick and efficient means to locate information about installing, managing and servicing your HP NetServer. Information Assistant has complete documentation on the HP NetServer and accessories as well as important information on your NOS. Reference information, such as - HP D5970A | HP Netserver LH Pro User Guide - Page 14
Chapter 2 HP NetServer Information Assistant Finding Information Information Assistant provides you with many ways of navigating through its topics and locating information. For example, you can: Select a topic - HP D5970A | HP Netserver LH Pro User Guide - Page 15
Chapter 2 HP NetServer Information Assistant Go to a previously viewed topic with Back the error number for which you need information. • Lookup part number. This drop-down menu displays the Part Number dialog box where you enter the part number for which you need information. • Jump to other - HP D5970A | HP Netserver LH Pro User Guide - Page 16
At the command prompt, type the following: {drive}:\infoasst\setup /a where {drive} is the letter of the CD-ROM drive. 6. Follow the instructions that appear on your screen. In Program Manager, the Setup Program creates a new program group called HP NetServer Information Assistant, with an icon for - HP D5970A | HP Netserver LH Pro User Guide - Page 17
of the CD-ROM drive. 5. Follow the instructions that appear on your screen. Running the Setup Program on a Client PC To run the HP NetServer Information Assistant from a client PC, it is necessary for the client to run the setup program that was installed onto the network hard disk, as follows - HP D5970A | HP Netserver LH Pro User Guide - Page 18
network location where the HP NetServer Information Assistant files were installed, followed by setup. For example, if Information Assistant was installed on drive "N:\windows\iaclient," you would enter the following: N:\windows\iaclient\setup 4. Follow the instructions that appear on your screen - HP D5970A | HP Netserver LH Pro User Guide - Page 19
drive active CD-ROM drive activity light Green = power on Yellow = drive active Blinking = drawer opening or closing Hard disk status light Green = drive powered on Flash yellow = drive error All drives flash simultaneously Flash yellow = temperature warning Flash red = temperature emergency Hard - HP D5970A | HP Netserver LH Pro User Guide - Page 20
3 Configuring Mass Storage Shelf Location The HP NetServer has three horizontal upper shelves and 6 the hot swap subsystem cages. Figure 3-2 shows the shelf numbers. Shelf 1 Flexible disk drive Shelf 2 CD-ROM drive Shelf 3 Hot swap shelf numbers are located on bezel above each hot swap shelf Hot - HP D5970A | HP Netserver LH Pro User Guide - Page 21
Chapter 3 Configuring Mass Storage Switch Settings on the Hot Swap Subsystem Figure 3-3 shows the switch settings on the rear of the hot swap subsystem cage. The default settings depend on the model and are described on the Technical Information Label on the side of the chassis and in Information - HP D5970A | HP Netserver LH Pro User Guide - Page 22
: Upper cage is set to delayed start and lower cage is set to power-on at startup. Recommended setting. Off Power-on sequence is determined by the disk array controller. Not supported by HP SCSI controller boards. On Lower cage Off Upper cage See Table 3-2 for a description of SCSI address settings - HP D5970A | HP Netserver LH Pro User Guide - Page 23
for each switch setting. NOTE For information on changing the SCSI address setting on the CD-ROM drive, see the Technical Information Label on the CD-ROM drive. Table 3-2. SCSI Address Settings Upper Cage Switch Settings SCSI Address 3 - Off 4 - Off 6 - Off 3 - Off 4 - On 6 - Off 3 - On - HP D5970A | HP Netserver LH Pro User Guide - Page 24
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steps: • Install your UPS using the instructions in Step 2 of the HP NetServer LH Pro Road Map. • Install your Network Operating System. • (Optional) Install server management software using the instructions in the NetServer Assistant Installation Guide. The following sections describe the UPS - HP D5970A | HP Netserver LH Pro User Guide - Page 26
the HP NetServer Navigator CD-ROM into the CD-ROM drive. 2. In the Windows NT Program Manager, select Run from the File drop-down menu. 3. At the Command Line prompt, type the following: {drive}:\PWA\WINNT\DISK1\SETUP.EXE where {drive} is the letter of the CD-ROM drive. 4. Follow the instructions on - HP D5970A | HP Netserver LH Pro User Guide - Page 27
application on the central management console running HP OpenView for Windows or NetServer Assistant. 1. If the server's CD-ROM drive is accessible, keep the CD-ROM at its present location. Otherwise, put the HP NetServer Navigator CD-ROM in the CD-ROM drive of the central management console. If you - HP D5970A | HP Netserver LH Pro User Guide - Page 28
UPS is plugged in, turned on, and connected to the server via the serial cable. (See the instructions in the HP NetServer LH Pro Road Map.) • Novell NetWare is running on your HP NetServer. • You have unloaded any earlier versions of HP PowerWise Assistant, and removed it from the AUTOEXEC.NCF file - HP D5970A | HP Netserver LH Pro User Guide - Page 29
server. Other servers powered by the UPS are "Slave" servers. To install the UPS Software, follow these steps: 1. Insert the HP NetServer Navigator CD-ROM into the CD-ROM drive : {drive}:\PWA\NETWARE\DISK1\SETUP.EXE where {drive} is the letter of the CD-ROM drive. 4. Follow the instructions on the - HP D5970A | HP Netserver LH Pro User Guide - Page 30
the HP PowerWise UPS. To install the UPS Software, follow these steps: 1. Insert the HP NetServer Navigator CD-ROM into the CD-ROM drive that , type the following: {drive}:\PWA\NETWARE\DISK1\SETUP.EXE where {drive} is the letter of the CD-ROM drive. 4. Follow the instructions on the screen. ◊ You - HP D5970A | HP Netserver LH Pro User Guide - Page 31
5 Installing a Monochrome Monitor The HP NetServer LH Pro supports both color and monochrome monitors. The NetServer is factory-configured for a color monitor. To configure the NetServer for a monochrome monitor, you must change the J16 jumper setting on the system board to the setting shown in - HP D5970A | HP Netserver LH Pro User Guide - Page 32
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Tools If you are having problems installing your HP NetServer, there are a number of different tools available for troubleshooting. The following tools are available on your HP NetServer Navigator CD-ROM: • HP NetServer Information Assistant: At the HP NetServer Navigator Main Menu, select "Access - HP D5970A | HP Netserver LH Pro User Guide - Page 34
you locate installation problems. If you need assistance, it is recommended that you contact your reseller first. If you need to get assistance from Hewlett-Packard, refer to Chapter 7 for information on service and support. WARNING Before removing the cover, always disconnect the power cord and - HP D5970A | HP Netserver LH Pro User Guide - Page 35
hardware error, follow these steps: 1. Log users off the LAN and power down the server. Remove the NetServer cover. 2. Simplify the HP NetServer configuration to the minimum required: a monitor, one flexible and one hard disk drive and a keyboard. Remove all third-party options, and reinstall one at - HP D5970A | HP Netserver LH Pro User Guide - Page 36
the monitor, the server, and all external devices, and check the internal hardware, as follows: a. Unplug the power cord and all telephone cables. Remove the HP NetServer cover. b. Check that all accessory boards are firmly seated in their slots. c. Ensure that all disk drive power and data cables - HP D5970A | HP Netserver LH Pro User Guide - Page 37
Troubleshooting f. Replace the NetServer cover, and lock the system. g. Replace all power cords and power cables. h. Turn on the monitor. i. Turn on the server. j. Check for error messages. 4. Run the HP NetServer Diagnostic Assistant Disk located on a flexible disk mounted inside your HP NetServer - HP D5970A | HP Netserver LH Pro User Guide - Page 38
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Service and Support System Design, Integration, and Support The hardware, utility software, and any operating system or environment software supplied by Hewlett-Packard is normally backed by a Response Center telephone support contract from HP. If you have designed and configured the system - HP D5970A | HP Netserver LH Pro User Guide - Page 40
Chapter 7 Service and Support Information and Support When You Need It Hewlett-Packard offers a complete set of support and information sources-each discussed in this chapter: • HP NetServer Navigator CD-ROM Status Report • HP NetServer Information Assistant • CompuServe discussion forum and - HP D5970A | HP Netserver LH Pro User Guide - Page 41
information on the HP NetServer Navigator CD-ROM, which contains the HP NetServer Information Assistant, obtain ordering instructions from the library of the HPPC forum on CompuServe, via HP's World Wide Web home page, or from HP's automated fax system. Each of these services is described elsewhere - HP D5970A | HP Netserver LH Pro User Guide - Page 42
Chapter 7 Service and Support CompuServe Discussion Forum and Library CompuServe, the worldwide electronic information utility, provides support, technical data, and updated software drivers for the products of over 900 hardware and software manufacturers, including Hewlett-Packard. With a - HP D5970A | HP Netserver LH Pro User Guide - Page 43
Chapter 7 Service and Support Bulletin Board System The HP NetServer Support BBS is for downloading only. Messages asking support questions should be left in the HPPC forum on CompuServe. The HP NetServer Support BBS has eight lines. The Datacomm specifications are as follows: • 300/1200/2400/9600 - HP D5970A | HP Netserver LH Pro User Guide - Page 44
they come out-part of the ongoing seminar on HP NetServer systems. Telephone Support The HP-supplied hardware and software in HP servers are covered by no-charge telephone assistance during the warranty period. In some geographic areas this telephone support is provided by Hewlett-Packard; in other - HP D5970A | HP Netserver LH Pro User Guide - Page 45
, contact your local HP office. For telephone support, contact your authorized HP reseller. Ordering HP Cables, Drive Trays, and Technical Publications If you need more technical information, Hewlett-Packard publishes other references, such as the HP NetServer Product Line Service Handbook, that you - HP D5970A | HP Netserver LH Pro User Guide - Page 46
Chapter 7 Service and Support Service information and reference documents, such as the Dealer Configuration (CFG) File Creation Guide, are also available in Information Assistant on the HP NetServer Navigator CD-ROM. Telephone Ordering Information U.S. • To identify a part or manual: BBS (1 800) - HP D5970A | HP Netserver LH Pro User Guide - Page 47
Chapter 7 Service and Support Other countries. • Call your local HP office. • Also available for part or manual identification: call (1 208) 344-4809 from your fax machine; voice (1 916) 783-0804. Contacting HP Regional Headquarters Should you need to contact Hewlett-Packard, check your local - HP D5970A | HP Netserver LH Pro User Guide - Page 48
Chapter 7 Service and Support Joining CompuServe To open a CompuServe account or to obtain contact CompuServe directly. Mention "Representative 133" to receive a free introductory membership with a free usage credit. CompuServe P.O. Box 20212 Columbus, Ohio 43220 (1 800) 524-3388 Direct: (1 614 - HP D5970A | HP Netserver LH Pro User Guide - Page 49
Chapter 7 Service and Support • Taiwan-TTN-Serve, Taiwan Telecomm, Taipei • United Kingdom-CompuServe Ltd., Bristol • Venezuela-CompuServe C.A. Venezuela, Caracas From elsewhere, call CompuServe in the U.S. at (1 614) 529-1349. Fax: (1 614) 529-1610. 43 - HP D5970A | HP Netserver LH Pro User Guide - Page 50
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chapter contains the following warranties: • HP NetServer LH Pro On-Site Limited Warranty • HP Software Product License Agreement and Limited Warranty HP NetServer LH Pro On-Site Limited Warranty Three Year On-Site Limited Hardware Warranty Hewlett-Packard (HP) warrants this hardware product against - HP D5970A | HP Netserver LH Pro User Guide - Page 52
no event shall HP's liability for property damage exceed the greater of $50,000 or the purchase price of the specific product that caused service, contact your local HP office. For telephone support, contact your authorized HP reseller. Warranty start date. The customer must be prepared to supply - HP D5970A | HP Netserver LH Pro User Guide - Page 53
be serviced through expedited part shipment. In this event, HP will prepay shipping charges, duty, and taxes; provide telephone assistance on replacement of the component; and pay shipping charges, duty, and taxes for any part that HP asks to be returned. HP mass storage devices-such as hard drives - HP D5970A | HP Netserver LH Pro User Guide - Page 54
300 miles, 480 km); and negotiated beyond Zone 6. The HP Worldwide Customer Support Travel Guide is available from any HP Sales Office. Travel restrictions and response time for reseller service are defined by the participating reseller. Service contracts that provide after-hours or weekend coverage - HP D5970A | HP Netserver LH Pro User Guide - Page 55
, you must now either remove the software from your hard disk drive and destroy the master diskettes, or return the complete computer and software for a full refund. Software License Agreement In return for payment of the applicable fee, Hewlett-Packard grants the Customer a license in the software - HP D5970A | HP Netserver LH Pro User Guide - Page 56
Customer may transfer rights in the software to a third party only as part of the transfer of all rights and only if Customer obtains the prior include updates and upgrades that may be available from Hewlett-Packard under a separate support agreement. • Export Clause Customer agrees not to export - HP D5970A | HP Netserver LH Pro User Guide - Page 57
within a reasonable amount of time, Customer's alternate remedy shall be a refund of the purchase price upon return of the product and all copies. Removable Media (if supplied) HP warrants the removable media, if supplied, upon which this product is recorded to be free from defects in materials and - HP D5970A | HP Netserver LH Pro User Guide - Page 58
so the above limitation or exclusion may not apply to you. This warranty gives specific legal rights, and you may also have other rights that vary from state to you. Obtaining Warranty Service You may obtain Warranty service from your Authorized HP Reseller or HP Sales and Service Office. Consumer - HP D5970A | HP Netserver LH Pro User Guide - Page 59
Panel Description Table A-1 describes each item on the control panel shown in Figure A-1: Hard Disk Activity Light 1 Yellow = Embedded SCSI A or IDE bus active Power-On Light Green = Power is on Power Button Reset Button Hard Disk Activity Light 2 Yellow = Embedded SCSI B bus active Keyboard Lock - HP D5970A | HP Netserver LH Pro User Guide - Page 60
Table A-1. Control Panel Description Control Panel Item Power Button Power-On Light Reset Button Hard Disk Activity Light 1 Hard Disk Activity Light 2 Keyboard Lock Button Keyboard Lock Light Description Turns the NetServer on and off. Note that when the NetServer is turned off, the power to the - HP D5970A | HP Netserver LH Pro User Guide - Page 61
Specifications The specifications listed below can vary if you install a mass storage device in your server that has more stringent environmental limits. Make sure that the operating environment for your server ,000 ft) Maximum Air Conditioning Load Less than 530 KCal (2100 BTU) Minimum Clearance - HP D5970A | HP Netserver LH Pro User Guide - Page 62
Weight 3.4 cm (1.4 in) 46.8 cm (18.4 in) 19.8 cm (7.8 in) 1.9 kilograms (4.2 lb.) Cable Length Keyboard cable 3 m (9.9 ft) Power Supply Specifications Power supply input voltage Power supply output Auto-Ranging Power Supply 100 to 127 VAC ~ 8 A at 50/60 Hz 200 to 240 VAC ~ 4 A at 50/60 Hz 410 - HP D5970A | HP Netserver LH Pro User Guide - Page 63
not installed and used in accordance with the instructions, may cause harmful interference to radio communications Hewlett-Packard's system certification tests were conducted with HP-supported peripheral devices and HP for Class A digital devices, pursuant to Part 15 of the FCC Rules. These limits - HP D5970A | HP Netserver LH Pro User Guide - Page 64
To ensure proper use of this product, please read this instruction manual carefully and retain for future reference. Should the unit ever require maintenance, contact an authorized service location. CAUTION Use of controls, adjustments or the performance procedures other than those specified herin - HP D5970A | HP Netserver LH Pro User Guide - Page 65
Appendix C Regulatory Information Notice for Canada: DOC Requirements This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du - HP D5970A | HP Netserver LH Pro User Guide - Page 66
Manufacturer's Name: Hewlett-Packard Company Hewlett-Packard Pte Ltd Manufacturer's Address: 5301 Stevens Creek Blvd. Santa Clara, CA 95052 USA 452 Alexandra Road Singapore 119961 declares, that the product Product Name: Model Number(s): Product Options: Network Server HP NetServer 6/200 LH - HP D5970A | HP Netserver LH Pro User Guide - Page 67
Statement LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP NetServer LH Pro - verkkopalvelimeen voidaan asentaa lisävarusteena laitteensisainen CD sorgfältig durchlesen und als Referenz aufbewahren. Falls Probleme mit diesem Modell aufreten, die nächste "authorisierte - HP D5970A | HP Netserver LH Pro User Guide - Page 68
PRODUCT LASSER KLASSE 1 PRODUKT This CD-ROM Drive Unit is classified as a CLASS 1 LASER PRODUCT. PRODUCT label is located on the top of the drive. Bei diesem CD-ROM-Laufwerk CDU56S handelt es to the standards set by the Voluntary Control Council For Interference by Information Technology Equipment - HP D5970A | HP Netserver LH Pro User Guide - Page 69
product conforms to the Power Line Harmonics guideline. Notice for Korea: RFI Statement (Translation) User Guide (Class A) Please This warranty statement applies only to sales in Mexico. Póliza de Garantía Hewlett-Packard de México, S. A. de C. V. con domicilios en: Guadalajara, Jalisco - HP D5970A | HP Netserver LH Pro User Guide - Page 70
refacciones y partes. 2. Cobertura: La Empresa se compromete a reparar o cambiar el producto, así como las piezas y componentes defectuosos del mismo, sin ningún cargo para el consumidor. Los gastos de transportación que se deriven de su cumplimiento serán cubiertos por Hewlett-Packard de México - HP D5970A | HP Netserver LH Pro User Guide - Page 71
C. Cuando el producto ha sido alterado o reparado por personas no autorizadas por Hewlett-Packard de México, S.A. de C. V. P ro d u c to M arca de compra o factura respectiva. Notice for U.K.: General Approval The HP NetServer LH Pro is approved under approval number NS/G/ 1234/J/100003 for - HP D5970A | HP Netserver LH Pro User Guide - Page 72
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HP support bulletin board, 34, 35, 37, 38 C CompuServe, 36 configuring your HP NetServer custom configuration, 3 control panel, 53 D Diagnostic Assistant, 3 E EISA Configuration Utility, 2 environmental specifications, 55, 65 error messages, 31 F FAX help systems, 34, 37 G getting help, 33 H Hard - HP D5970A | HP Netserver LH Pro User Guide - Page 74
return warranty service, 48 S software license agreement for, 49 support for, 33 Index warranty for, 51 support Status Report, 34 system configuration, 2 system support, 33 T technical publications, 34 telephone support, 34, 38 troubleshooting basics, 28 error messages, 31 finding the problem, 28
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HP NetServer LH Pro
User Guide
HP Part Number D4914-90001
Printed in June 1996