HP D5970A Pre-Failure Warranty-Minimizing Unplanned Downtime

HP D5970A - NetServer - LCII Manual

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  • HP D5970A | Pre-Failure Warranty-Minimizing Unplanned Downtime - Page 1
    processors, memory, and drives-making management and maintenance more difficult. HP, recognizing this trend, has developed better management tools that improve system uptime and availability. Tools that focus on problem prediction, realtime correction and post-error recovery (key elements of a self
  • HP D5970A | Pre-Failure Warranty-Minimizing Unplanned Downtime - Page 2
    components, operating statistics, operating system (OS) device driver version numbers, firmware version numbers, an event log for a complete history of server activity including pre-failure alerts indicating potential system problems. The HP TopTools Remote control card provides remote management
  • HP D5970A | Pre-Failure Warranty-Minimizing Unplanned Downtime - Page 3
    HP NetServers. These Agents monitor the current state of server subsystems by measuring certain operating parameters, counting the occurrence of particular events (for example, the number is called the Pre-Failure Monitor Service. Alerts and Thresholds The HP NetServer Agents detect the health of
  • HP D5970A | Pre-Failure Warranty-Minimizing Unplanned Downtime - Page 4
    information provided during a memory module failure Subsystems and Components Covered by the Pre-Failure Warranty The HP Pre-Failure Warranty covers all HP NetServers using HP TopTools for Servers, during the normal warranty period.2 The Pre-Failure Warranty specifically applies to hard disk
  • HP D5970A | Pre-Failure Warranty-Minimizing Unplanned Downtime - Page 5
    problems may be detected. Because third-party drives have not undergone the HP qualification process, the HP Pre-Failure Warranty does not cover them. In fact, HP are necessary to support memory-intensive applications memory failure will negatively impact a great number of users. Two types of memory
  • HP D5970A | Pre-Failure Warranty-Minimizing Unplanned Downtime - Page 6
    of the quality and testing performed on its components; therefore, the company warrants all products manufactured or distributed by HP. HP warranties do not cover third-party memory, nor the damage that third-party memory might cause. Power Subsystem and Voltage Regulator Module An uninterruptible
  • HP D5970A | Pre-Failure Warranty-Minimizing Unplanned Downtime - Page 7
    replacement of the component in a pre-failure condition. Upon receiving a HP TopTools alert that a component has degraded, the system administrator follows the on-screen instructions or contacts an authorized HP service provider to determine procedures and eligibility for replacement of the affected
  • HP D5970A | Pre-Failure Warranty-Minimizing Unplanned Downtime - Page 8
    Warranty as another tool that helps you efficiently manage your servers and associated service and support, ensuring maximum availability and performance. Pre-Failure Warranty extends the advantage of the HP industry-leading three-year limited warranty by applying it to critical server components
  • HP D5970A | Pre-Failure Warranty-Minimizing Unplanned Downtime - Page 9
    ýSDSHU +3ý 1HW6HUYHUý 0DQDJHPHQW For More Information For more information on HP NetServers, see: http://www.hp.com/go/netserver For a complete list of current white papers and technology briefs, see: http://www.netserver.hp.com/netserver/papers Intel is a registered trademark of Intel Corporation
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Executive Summary
The Hewlett-Packard Pre-Failure Warranty
1
helps you run your business with
less downtime. It extends the advantage of HP’s limited warranty by providing
coverage on critical components, such as hard drives, memory and power
supplies, before they actually fail. It allows the server to monitor the status of
these critical subsystems, notifying the system administrator if the
components appear to be degrading. The Pre-Failure Warranty ensures that
when customers receive notification from system management that a critical
server component may fail, the component is replaced free of charge under
the warranty.
Whether you’re launching a business from the Web, or expanding your
current IT investments, you need to be able to keep your business up and
running 7 days a week, 24 hours a day. The HP Pre-Failure Warranty is
another tool that helps you to do just that.
A Closer Look
The cost of downtime, the time when a system is unavailable to users, can be
prohibitively expensive to a business. System configurations continue to
increase in complexity—server systems require more processors, memory,
and drives—making management and maintenance more difficult. HP,
recognizing this trend, has developed better management tools that improve
system uptime and availability. Tools that focus on problem prediction, real-
time correction and post-error recovery (key elements of a self-healing server)
provide better ways to manage critical errors that can bring down a system.
Predicting Problems
The process of predicting an event requires three different activities:
monitoring, detecting and analyzing. Monitoring entails looking at the
operating parameters of the system components. Detecting means that the
server finds the required events as they occur. Analyzing ensures that the
severity or frequency of the occurrence is understood, and if it indicates an
impending failure, then the system alerts the system administrator.
1
This warranty covers those HP NetServers that use HP TopTools for Servers software,
version 4.5 or higher.