HP DC5100 Getting Started

HP DC5100 - Fast - Computer Desktop Pentium 4 HT 3.0Ghz 2gb 320gb DVDRW Keyboard/Mouse Included Manual

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  • HP DC5100 | Getting Started - Page 1
    Getting Started Business Desktops Document Part Number: 361199-002 November 2004 Use this guide after you have completed the steps detailed in the Quick Setup guide. It will help you set up factory-provided software. It also includes basic troubleshooting information should you have problems during
  • HP DC5100 | Getting Started - Page 2
    DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are equipment or loss of information. Getting Started Business Desktops First Edition (May 2004) Second Edition (November 2004) Document Part Number:
  • HP DC5100 | Getting Started - Page 3
    More Information 7 Using the Documentation CD 8 Before You Call for Technical Support 9 Helpful Hints 12 Basic Troubleshooting 14 Solving General Problems 14 Solving Hardware Installation Problems 20 Interpreting Diagnostic Lights and Audible Codes . . . .23 Getting Started www.hp.com iii
  • HP DC5100 | Getting Started - Page 4
    Contents iv www.hp.com Getting Started
  • HP DC5100 | Getting Started - Page 5
    to 10 minutes, depending on which operating system is being installed. Carefully read and follow the instructions on the screen to complete the installation. Ä CAUTION: Once the automatic installation has begun, DO the installation process could take up to 60 minutes. Getting Started www.hp.com 1
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    not apply. For complete operating system installation and configuration instructions, refer to the operating system documentation that was that it is checked. b. If Microsoft Windows XP Service Pack Hotfixes does not appear as a Software Setup application choice, then the updates were preinstalled
  • HP DC5100 | Getting Started - Page 7
    Web site section to ensure you have all of the latest updates for your system. Downloading Updates from the Microsoft Windows Update Web Site 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen. 2. Once an Internet connection has been
  • HP DC5100 | Getting Started - Page 8
    Getting Started 6. Click on the Review and Install Updates link. 7. Click the Install Now button. This will start downloading the critical updates and automatically install them. 8. After the updates have been installed, Windows XP will prompt you to reboot the machine. Be sure to save any files or
  • HP DC5100 | Getting Started - Page 9
    Started http://h18000.www1.hp.com/support/files/desktops/us/purcha se.html ✎ If the computer has an optical CD-RW drive, install the appropriate application to be able to write to the drive. To install the application, double-click the Setup Software icon on the desktop or the application launcher
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    instructions provided for the restore solution that came with the computer. For questions about or problems with this CD, please contact customer support. Turning Off the Computer To properly turn off the computer, first shut down the operating system software. In Microsoft Windows XP Professional
  • HP DC5100 | Getting Started - Page 11
    any problems during initial startup. ■ Hardware Reference Guide (PDF on the CD) Provides an overview of the product hardware, as well as instructions for upgrading this series of computers, and includes information on RTC batteries, memory, and power supply. ■ Computer Setup (F10) Utility Guide (PDF
  • HP DC5100 | Getting Started - Page 12
    Information Guide (PDF on the CD) Provides safety and regulatory information that ensures compliance with U.S. Canadian, and various international regulations. ✎ If you do not have a CD-ROM drive, you may download the product documentation from the Web at http://www.hp.com. Click support & drivers
  • HP DC5100 | Getting Started - Page 13
    the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ■ Run the Diagnostics for Windows utility. Refer to the Troubleshooting Guide on the Documentation CD for more information. ■ Run the Drive Protection System (DPS) Self-Test in
  • HP DC5100 | Getting Started - Page 14
    Getting Started ■ Check the power LED on the front of the computer to see if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to "Interpreting Diagnostic Lights and Audible Codes" on page 23 in this guide for details. ■ If the screen is blank,
  • HP DC5100 | Getting Started - Page 15
    problem with the service technician. ■ Remove any hardware that was recently added to your system. ■ Remove any software that was recently installed. ■ Run the Restore Plus! CD. Ä CAUTION: Running the Restore CD will erase all data on the hard drive. ✎ For sales information and warranty upgrades (HP
  • HP DC5100 | Getting Started - Page 16
    light is on. ■ Check the power LED on the front of the computer to see if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to "Interpreting Diagnostic Lights and Audible Codes" on page 23 in this guide for details. ■ Turn up the brightness
  • HP DC5100 | Getting Started - Page 17
    option. See "Solving Hardware Installation Problems" on page 20 for instructions. ■ Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver for that model printer. ■ Remove all bootable media (diskette, CD, or USB device) from the
  • HP DC5100 | Getting Started - Page 18
    problems that you might encounter during the initial set up process. A comprehensive Troubleshooting Guide is available on the Documentation CD and under the reference library at http://www.hp.com. Click support & drivers, select See support and troubleshooting mode. Press the power button to resume
  • HP DC5100 | Getting Started - Page 19
    update the RTC date and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide on the Documentation CD for instructions for manually disabling the Smart Cover Lock, is available from HP. You will need the FailSafe Key in case of forgotten password, power loss,
  • HP DC5100 | Getting Started - Page 20
    Started Solving General Problems (Continued) Problem Cause Solution Poor memory back to the system. Restart the computer. Virus resident on the Run virus protection program. hard drive. Too many applications running. 1. Close unnecessary applications to free up memory. 2. Add more memory
  • HP DC5100 | Getting Started - Page 21
    Problems (Continued) Problem Cause Solution Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. The beeps an authorized reseller or service provider. Getting Started www.hp.com 17
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    front of the computer are not flashing. System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: 1. Check that the voltage selector, located on the rear of the power supply on some models, is set to the appropriate voltage. Proper
  • HP DC5100 | Getting Started - Page 23
    system board. 4. Check to see if the 5 V_aux light on the system board is turned on. If it is turned on, then replace the power button harness. 5. If the 5 V_aux light on the system board is not turned on, then replace the power supply. 6. Replace the system board. Getting Started www.hp.com 19
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    configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows XP, use the Add Hardware Wizard and follow the instructions that appear on the screen. Solving Hardware Installation Problems Problem
  • HP DC5100 | Getting Started - Page 25
    the issue, contact Customer Support. Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is resolved. Memory is installed incorrectly or
  • HP DC5100 | Getting Started - Page 26
    integrated graphics, replace the system board. Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten times. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is resolved. Bad option card. 1. Check
  • HP DC5100 | Getting Started - Page 27
    they should be performed. Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Green Power LED None On. Computer on. None Green Power LED flashes every two seconds. None Computer in Suspend to RAM mode (only on some models) or normal Suspend mode
  • HP DC5100 | Getting Started - Page 28
    LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 2 flashes two times, once every second, followed by a two second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is resolved. ✎ Beeps may not
  • HP DC5100 | Getting Started - Page 29
    LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 3 flashes three times, once every second, followed by a two second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is resolved. ✎ Beeps may not
  • HP DC5100 | Getting Started - Page 30
    LED flashes continue until the problem is resolved. ✎ Beeps may not occur on all models for this activity. Power failure (power supply is overloaded). 1. Open the hood and ensure the 4-wire power supply cable is seated into the connector on the system board. 2. Check if a device is causing the
  • HP DC5100 | Getting Started - Page 31
    third-party memory with HP memory. 4. Replace the system board. Red Power LED 6 flashes six times, once every second, followed by a two second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is resolved. Pre-video graphics error
  • HP DC5100 | Getting Started - Page 32
    pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is resolved. Invalid ROM based on bad checksum. 1. Reflash the ROM using a ROMPaq diskette. See the "ROM Flash" section of the Desktop Management Guide on the Documentation CD. 2. Replace the
  • HP DC5100 | Getting Started - Page 33
    , then stop. The LED flashes continue until the problem is resolved. ✎ Beeps may not occur on all models for this activity. System powers on but is unable to boot. 1. Check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage
  • HP DC5100 | Getting Started - Page 34
    Beeps Cause Recommended Action System does not power on and LEDs are not flashing. None System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: 1. Check that the voltage selector, located on the rear of the power supply
  • HP DC5100 | Getting Started - Page 35
    the system board. 4. Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button harness. 5. If the 5V_aux light on the system board is not turned on, then replace the power supply. 6. Replace the system board. Getting Started www.hp.com 31
  • HP DC5100 | Getting Started - Page 36
    Getting Started 32 www.hp.com Getting Started
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Getting Started
Business Desktops
Document Part Number: 361199-002
November 2004
Use this guide after you have completed the steps detailed in the
Quick Setup
guide. It will help you set up factory-provided
software. It also includes basic troubleshooting information
should you have problems during the initial startup process.