HP Dc5700 HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
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- HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 1
service reference guide HP Compaq dc5700 Business PC 1st Edition This document provides information on the removal and replacement of all parts as well as information on troubleshooting, Desktop Management, setup utilities, SATA drives, safety, routine care, connector pin assignments, POST error - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 2
- HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 3
Service Reference Guide HP Compaq dc5700 Business PC 1st Edition Document Part Number: 437804-001 November 2006 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 4
Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft, MS-DOS, Windows, Windows NT, and Windows XP loss of information. Service Reference Guide HP Compaq dc5700 Business PC First Edition (November 2006) Document Part Number: 437804- - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 5
or Upgrading Device Drivers 1-1 1.2 Transferring Files and Settings 1-2 1.3 Creating a Disc Recovery Set 1-2 2 Setup Utilities and Diagnostics Features 2.1 Power-On Self-Test (POST 2-1 2.2 Computer Setup Utilities 2-2 2.2.1 Using Computer Setup (F10) Utilities 2-3 2.2.2 Computer Setup - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 6
Cable 4-2 4.3 PATA Device Information 4-3 4.4 ATA SMART Drives 4-3 4.5 Hard Drive Capacities 4-3 5 Identifying the Chassis, Routine Care, and Disassembly Preparation 5.1 Chassis Designations 5-1 5.1.1 Microtower (MT 5-1 5.1.2 Small Form Factor (SFF 5-2 5.2 Electrostatic Discharge Information - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 7
Holder 6-36 6.18.3Type 3 Battery Holder 6-37 7 Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 7.1 Preparation for Disassembly 7-1 7.2 External Security Devices 7-2 7.2.1 Cable Lock 7-2 7.2.2 Padlock 7-2 7.3 Access Panel 7-3 7.4 Front Bezel 7-4 7.5 Front Drive Bezels - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 8
19.2Type 2 Battery Holder 7-34 7.19.3Type 3 Battery Holder 7-35 A Connector Pin Assignments B Power Cord Set Requirements C POST Error Messages D Troubleshooting Without Diagnostics E System Board and Riser Board Reference Designators F Memory Index vi 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 9
on how to purchase a support software CD subscription: http://h18000.www1.hp.com/support/files/desktops/us/purchase.html. ✎ If the computer has a writable optical drive, install the appropriate application to be able to write to the drive. Service Reference Guide, dc5700 437804-001 1-1 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 10
and Recovery Manager Manual. If Create factory software recovery CDs or DVDs to recover the system is unavailable on the system, the HP Restore Plus CD set can be obtained through product support on http://welcome/country/us/en/contact_us.html. 1-2 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 11
on all HP products. 2.1 Power-On Self-Test (POST) POST is a series of diagnostic tests that runs automatically when the system is turned on. POST checks the following items to ensure that the computer system is functioning properly: ■ Keyboard ■ Memory modules ■ All mass storage devices ■ Processors - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 12
Setup Utilities Use Computer Setup Utilities (F10) to: ■ Change factory default settings. ■ Set the system date and time. ■ Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ■ Modify the boot - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 13
system defaults. Ä CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the F10 Computer Setup changes because the CMOS could become corrupted. It is safe to turn off all power to the computer only after exiting the F10 Setup screen. Service Reference Guide, dc5700 437804-001 2-3 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 14
without applying or saving any changes. Save Changes and Saves changes to system configuration or default settings and exits Exit Computer Setup. ✎ Support for specific Computer Setup options may vary depending on the hardware configuration. 2-4 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 15
Diskette (treated as diskette drive). Hard disk None (prevents BIOS data accesses and disables it as a boot device) Hard disk (treated as hard drive) ✎ Support for specific Computer Setup options may vary depending on the hardware configuration. Service Reference Guide, dc5700 437804-001 2-5 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 16
and write requests with DMA data transfers. When "Disable" is selected, the BIOS will service ATA device read and write requests with PIO data transfers. ✎ Support for specific Computer Setup options may vary depending on the hardware configuration. 2-6 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 17
(DPS) self-tests. ✎ This selection will only appear when at least one drive capable of performing the DPS self-tests is attached to the system. ✎ Support for specific Computer Setup options may vary depending on the hardware configuration. Service Reference Guide, dc5700 437804-001 2-7 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 18
the monitor light turns green. After POST is completed, a list of bootable devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter. The computer then boots from the selected non-default device for this one time. Allows you to enable/disable the Smart Card to - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 19
breaches. • Intel Virtualization Technology (some models) (enable/disable). Changing this setting requires turning the computer off and then back on. ✎ Support for specific Computer Setup options may vary depending on the hardware configuration. Service Reference Guide, dc5700 437804-001 2-9 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 20
supported) and S3 use 1 blink per second. Hardware Power Management SATA power management enables or disables SATA bus and/or device power management. ✎ Support for specific Computer Setup options may vary depending on the hardware configuration. 2-10 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 21
slowly that they are not ready to boot by the time POST is finished. The POST delay also gives you more time to press F10 to enter Computer (F10) Setup. ✎ Support for specific Computer Setup options may vary depending on the hardware configuration. Service Reference Guide, dc5700 437804-001 2-11 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 22
"boot" or primary VGA controller. ✎ In order to see this entry, you must enable integrated video (Advanced > Device Options) and Save Changes and Exit. ✎ Support for specific Computer Setup options may vary depending on the hardware configuration. 2-12 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 23
• Internal speaker (some models) (does not affect external speakers) • Monitor Tracking (enable/disable). Allows BIOS to save monitor asset information. ✎ Support for specific Computer Setup options may vary depending on the hardware configuration. Service Reference Guide, dc5700 437804-001 2-13 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 24
more DCH space for additional PCI cards which may need option ROM space. The default will be to have the NIC option ROM enabled. ✎ Support for specific Computer Setup options may vary depending on the hardware configuration. 2.2.3 Recovering the Configuration Settings This method of recovery - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 25
, and other input devices connected to the computer. Memory-Shows information about all memory in the computer. This includes memory slots on the system board and any memory modules installed. Miscellaneous-Shows HP Insight Diagnostic version, computer configuration memory (CMOS) information, and - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 26
about the computer model, processor, chassis, and BIOS, plus internal speaker and PCI bus device passed or failed. 7. If errors are found, go to the Log tab and click the Error Log to display more detailed information and recommended actions. 2-16 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 27
that should help solve the problem. To find an error code description quickly, enter the code in the box at the top of the tab and click the Find Error Codes button. The Test Components tab displays low level information on tests that are run. Service Reference Guide, dc5700 437804-001 2-17 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 28
Select the specific product. 5. Select the OS. 6. Click the Diagnostics link. 7. Select HP Insight Diagnostics Offline Edition. 8. Select the proper language and click Download. ✎ The download includes instructions on how to create the bootable CD. 2-18 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 29
installation ■ Software updating and management ■ ROM flash ■ Asset tracking and security ■ Fault notification and recovery ✎ Support for specific features described in this guide may vary by model or software version. 3.1 Initial Configuration and Deployment HP computers come with a preinstalled - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 30
Desktop Management 3.1.1 HP OpenView Agent The Radia Management Agent (RMA) used by both HP OpenView Client Configuration Manager and HP OpenView PC Configuration Management Solutions (Radia) is pre-loaded on the computer. When installed, it enables communication with the HP OpenView management - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 31
. Follow the instructions on the screen to continue the process. The default boot order is a BIOS configuration setting that can be changed to always attempt to PXE boot. 3.3 Software Updating and Management HP provides several tools for managing and updating software on desktops, workstations, and - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 32
drivers and BIOS updates without visiting each PC ■ Remotely configure BIOS and security settings ■ Automate processes to quickly resolve hardware problems Tight integration with HP Instant Support tools reduces hardware troubleshooting time. ■ Diagnostics-remotely run & view reports on HP desktop - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 33
http://www.hp.com/go/easydeploy. 3.3.6 HP Client Foundation Suite The HP Client Foundation Suite (HP CFS) is designed for organizations wanting essential client management functionality. It combines: ■ HP Client Manager ■ HP Systems Insight Manager Connector Service Reference Guide, dc5700 437804 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 34
software related problems, and ensure the software supporting their business operations is reliable and secure. For more information on HP OpenView PC Configuration Management Solution, visit http://h20229.www2.hp.com/solutions/ascm/index.html. 3-6 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 35
. For HP-specific information on Intel vPro technology, see the white papers at http://www.hp.com/support. Select your country and language, select See support and troubleshooting information, enter the model number of the computer, and press Enter. In the Resources category, click Manuals (guides - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 36
You create your own profile to ensure that you only receive the information relevant to a specific IT environment. To learn more about the Proactive Change Notification program and create a custom profile, visit http://h30046.www3.hp.com/subhub.php. 3-8 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 37
ROM from being unintentionally updated or overwritten. This is important to ensure the operating integrity of the computer. Should you need or want to upgrade the BIOS, you may download the latest BIOS images from the HP driver and support page: http:\\h18000.www1.hp.com/support/files. CAUTION: For - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 38
Desktop Management 3.4.2 HPQFlash The HPQFlash utility is used to locally update or restore the system BIOS on individual PCs through a Windows operating system. For more information on HPQFlash, visit http://www.hp.com/support/files and enter the product name/number of the computer when prompted. - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 39
or a supported USB flash media device, such as an HP Drive Key. Copying to Single Computer Ä CAUTION: A setup configuration is model-specific. File system corruption may result if source and target computers are not the same model. For example, do not copy the setup configuration from a dc7nnn PC to - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 40
or USB flash media device. 8. Download a BIOS utility for replicating setup (repset.exe) and copy it onto the configuration diskette or USB flash media device. To obtain this utility, go to http://www.hp.com, click Software and Driver Downloads, and enter the model number of the computer. 9. On the - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 41
Desktop Management Creating a Bootable Device Supported USB Flash Media Device Supported devices have a preinstalled image to simplify the process of making them bootable. All HP or Compaq and most other USB flash media devices have this preinstalled image. If the USB flash media device being used - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 42
older PCs may not be bootable from a USB flash media device. If the default boot order in the Computer Setup (F10) Utility lists the USB device before the hard drive, the computer can be booted from a USB flash media device. Otherwise, a bootable diskette must be used. 1. If there are any PCI cards - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 43
the computer cover. 13. Plug in the power cord, remove the diskette, and turn on the computer. 14. As soon as the computer is turned on, press F10 when the monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary. 15. Go to Advanced > PCI Devices and - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 44
can download the software from http://www.hp.com/support. The Web site contains the latest device drivers, utilities, and flashable ROM images needed to run the latest Microsoft Windows operating system on the HP computer. 3.4.7 Industry Standards HP management solutions integrate with other systems - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 45
the Embedded Security device. • Reset the device to Factory Settings. ✎ For more information about Computer Setup, see the Computer Setup (F10) Utility Guide. Support for security features may vary depending on your specific computer configuration. Service Reference Guide, dc5700 437804-001 3-17 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 46
least one drive that supports ATA Security is attached to the system. ✎ For more information about Computer Setup, see the Computer Setup (F10) Utility Guide. Support for security features may vary depending on your specific computer configuration. 3-18 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 47
time, you must restart the computer and again press F10 when the monitor light turns green to access the utility. 3. Select Security, then select Setup Password and follow the instructions on the screen. 4. Before exiting, Select File > Save Changes and Exit. Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 48
an embedded security device, refer to the HP ProtectTools Security Manager Guide at www.hp.com. If a setup password has been established on the computer, you will be prompted to enter it each time you run Computer Setup. 1. Turn on or restart the computer. If you are in Windows, click Start > Shut - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 49
Desktop Management Changing a Power-On or Setup Password If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at www.hp.com. 1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart. 2. To change the Power - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 50
, you cannot access the computer. Refer to the Troubleshooting Guide on the Documentation and Diagnostics CD for instructions on clearing passwords. If the system is equiped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at www.hp.com. 3.5.4 DriveLock DriveLock - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 51
support. For users with less stringent security requirements, HP computer accommodates a cable lock so that the computer can be physically secured to a work area. For illustrated instructions, please see the Removal and Replacement chapter for the specific chassis. Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 52
and software feature that tracks the internal temperature of the computer. This feature displays a warning message when the normal range is exceeded, which gives you time to take action before internal components are damaged or data is lost. 3-24 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 53
channel, device 0 Secondary channel, device 1 Color Dark blue Light Blue White Orange Port SATA 0 SATA 2 SATA 1 SATA 3 Attachment Sequence 1 4 2 3 ✎ If there is an error on the application of the attach rules, a POST error message may be displayed. Service Reference Guide, dc5700 437804-001 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 54
HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products and P6 differential signal pair 4.2.2 SATA Power Cable Device Plug Ground Transmit data Transmit data Ground Receive data 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 55
listed in the computer specification. Drive size calculations by drive manufacturers are bytes to the base 10 while calculations by Microsoft are bytes to the base 2. Drive/Partition Capacity Limits File System FAT 32 NTFS Controller Type ATA ATA Operating System Windows 2000/ XP Windows NT/2000 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 56
Serial and Parallel ATA Drive Guidelines and Features 4-4 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 57
into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage. 5.1 Chassis Designations 5.1.1 Microtower (MT) Service Reference Guide, dc5700 437804-001 5-1 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 58
Identifying the Chassis, Routine Care, and Disassembly Preparation 5.1.2 Small Form Factor (SFF) 5-2 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 59
circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions. 5.2.1 Generating -sensitive parts from assemblies in protective packaging or conductive foam. Service Reference Guide, dc5700 437804-001 5-3 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 60
Identifying the Chassis, Routine Care, and protection. ■ Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas. ■ with hard tie to ground ■ Field service kits 5-4 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 61
apply. ■ Keep liquids away from the computer and keyboard. ■ Never cover the ventilation slots on the monitor with any type of material. ■ Install or enable power management functions of the operating system or other software, including sleep states. Service Reference Guide, dc5700 437804-001 5-5 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 62
Computer Case Follow all safety precautions in Section 5.4.1 before cleaning the computer. To clean the computer case, follow the procedures described below: ■ To remove light When cleaning debris from under the keys, review all rules in Section 5.4.1 before following Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 63
source before opening the computer to prevent system board or component damage. 5.5.2 Tools and Software Requirements To service the computer, you need the following: ■ Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001) ■ Torx T-15 screwdriver with small diameter shank (for certain - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 64
force when inserting a drive. ■ Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers. 5-8 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 65
Battery The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime of about three years. See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures. Å WARNING: This - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 66
Identifying the Chassis, Routine Care, and Disassembly Preparation 5-10 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 67
features listed in this guide are available on all computers. 6.1 Preparation for Disassembly See Chapter 5, "Identifying the Chassis, Routine Care, and Disassembly Preparation" for initial safety procedures. 1. Remove/disengage any security devices that prohibit opening the computer (See Section - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 68
6.2 External Security Devices 6.2.1 Installing a Cable Lock The cable lock may be used to secure the computer access panel to the chassis and, at the same time, secure the computer to a fixed object. Insert the cable lock in the location shown below. 6-2 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 69
and Replacement Procedures- Microtower (MT) Chassis 6.2.2 Installing a Padlock A padlock may be used by itself to secure the access panel to the computer chassis. A padlock may also be used with a security cable to secure the computer to a fixed object. I Service Reference Guide, dc5700 437804-001 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 70
2 back about 1.3 cm (1/2 inch), then lift it off the unit. ✎ You may want to lay the computer on its side to install internal parts. Be sure the side with the access panel is facing up. To install the access panel, reverse the removal procedure. 6-4 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 71
the access panel (Section 6.3). 3. To remove the front bezel, press the green latch on the bottom right of the chassis 1 to release the bottom of the bezel, then swing the bottom of the bezel away from the chassis 2 to release the top of the bezel. Service Reference Guide, dc5700 437804-001 6-5 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 72
the chassis in the upright position. 2. Insert the two hooks on the top of the bezel into the rectangular holes on the chassis 1 then rotate the bottom of the bezel onto the chassis 2 so that the bottom two hooks on the bezel snap into place. 6-6 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 73
and Replacement Procedures- Microtower (MT) Chassis 6.5 Front Drive Bezels Follow these steps before removing or installing a front drive bezel. 1. Prepare the computer for disassembly ( To install a bezel blank, reverse the removal procedure. Service Reference Guide, dc5700 437804-001 6-7 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 74
Microtower (MT) Chassis 6.6 Cable Management Always follow good cable management practices when working inside the computer. ■ Keep cables away from major heat sources like the heatsink. ■ Do not jam cables on top of expansion cards or memory supply. 6-8 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 75
P61, SATA 1 (White) 2nd or 4th Hard drive if no ODD present System board P62, SATA 2 (Light blue) 2nd ODD or 3rd HDD if no ODD present System board P63, SATA 3 (Orange) Heatsink fan System board P70 Media Card Reader System board P150 Service Reference Guide, dc5700 437804-001 6-9 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 76
module with the tab on the memory socket. It may be easier to install a memory module in some cases if the main power cable from the power supply to the system board is temporarily disconnected. The computer automatically recognizes the additional memory when the computer is turned on. 4. Push the - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 77
rear of the computer, a sliding slot cover lock secures the expansion card brackets and expansion slot covers in place. Remove the captive thumbscrew that holds the slot cover lock in place 1 and slide the slot cover lock up and off the chassis 2. Service Reference Guide, dc5700 437804-001 6-11 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 78
forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket 1 then away from the inside of the chassis 2 to release it from the chassis frame. Be sure not to scrape the card against the other components. 6-12 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 79
opened slot and slide the slot cover lock down to secure the slot cover in place. Ä CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. Service Reference Guide, dc5700 437804-001 6-13 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 80
expansion card brackets and slot covers 1 to secure them in place and replace the thumbscrew 2 that secures the slot cover lock. 10. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 6-14 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 81
Procedures- Microtower (MT) Chassis 6.9 Drives The computer supports up to five drives that may be installed in various configurations. This Section describes the procedure for replacing or upgrading the storage drives. A Torx T-15 screwdriver is needed to remove and install the guide screws on - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 82
Microtower (MT) Chassis 6.9.2 Removing an External Drive 1. Remove any removable media, such as a compact disc or diskette, from the drive. 2. Prepare the computer for disassembly (Section 6.1). 3. Remove the access panel and rotate the computer . 6-16 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 83
Removal and Replacement Procedures- Microtower (MT) Chassis Disconnecting Diskette Drive Cables Releasing the its drive bay 2. 7. Remove the four guide screws (two on each side) from the old drive. You will need these screws to install a new drive. Service Reference Guide, dc5700 437804-001 6-17 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 84
system does not support Parallel ATA (PATA) optical drives. 1. Install four guide screws (two on each side) into the new drive. The screws help guide the drive into its proper position in the bay. ❏ If this is a new installation, guide screws are provided on the front of the chassis under the front - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 85
Removal and Replacement Procedures- Microtower (MT) Chassis 2. Slide the drive into the drive bay, making sure to align the guide sctrews with the guide slots, until the drive snaps into place. 3. connectors while others use right angle connectors. Service Reference Guide, dc5700 437804-001 6-19 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 86
, such as a compact disc or diskette, from the drive. 2. Prepare the computer for disassembly (Section 6.1). 3. Remove the access panel and rotate the computer so the system board is parallel to the table to make it easier to work on (Section 6.3). 6-20 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 87
Removal and Replacement Procedures- Microtower (MT) Chassis 4. Remove the front bezel (Section 6.4). 5. Disconnect the power 1 and data 2 cables from the back of the (if necessary) 3 from the cable retainers to make it easier to access the drive. Service Reference Guide, dc5700 437804-001 6-21 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 88
Procedures- Microtower (MT) Chassis 7. Release the drive by pulling the green release tab away from the drive 1 and sliding the drive out of the bay 2. 8. Remove the four guide screws ( sure to install the appropriate guide screws into the drive. 6-22 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 89
Removal and Replacement Procedures- Microtower (MT) Chassis 10. Slide the drive into the drive bay, making sure to align the guide scews with the guide slots, ubtil the drive snaps into place the data cable to the appropriate system board connector. Service Reference Guide, dc5700 437804-001 6-23 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 90
replaced the primary hard drivem use the Restore Plus! CD set that was created when starting the computer for the first time. When the restore process has completed, reinstall any personal files that were backed up before replacing the hard drive. 6-24 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 91
power cable that connects the chassis fan to the system board 1. 4. Remove the four screws from the exterior rear of the chassis that secure the fan 2. 5. Remove the fan from the chassis. To install the chassis fan, reverse the removal procedure. Service Reference Guide, dc5700 437804-001 6-25 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 92
drive cables from the plastic shroud at the front of the chassis and from the hard drives. 4. Lift the shroud straight up 1 about 5-mm (3/16-in) before pulling it into the chassis 2 to remove it. To install the shroud, reverse the removal process. 6-26 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 93
inside of the chassis 2. To install the housing assembly, reverse the removal procedures. ✎ When installing the housing, insert the power-button end into the opening and then rotate the USB end into position before inserting the retaining screw. Service Reference Guide, dc5700 437804-001 6-27 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 94
Replacement Procedures- Microtower (MT) Chassis 6.13 Heatsink 1. Prepare the computer for disassembly (Section 6.1). 2. Remove the access panel and rotate the computer so the system board is parallel to the table to make it easier to work on (Section 6.3). 3. Disconnect the heatsink fan cable from - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 95
Procedures- Microtower (MT) Chassis 6.14 Processor 1. Prepare the computer for disassembly (Section 6.1). 2. Remove the computer cover (Section 6.3). 3. Disconnect the heatsink control cable from the system board and remove the heatsink (Section 6.13). 4. Rotate the locking lever to its full open - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 96
installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. 6-30 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 97
to the chassis. 7. Remove the speaker by lifting it up 2 and out of the retaining clips. To install the speaker, reverse the removal procedures making sure that the speaker wire is at the upper left of the speaker when viewed from inside the chassis.. Service Reference Guide, dc5700 437804-001 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 98
system board. 4. Remove the screws that connect the power supply to the chassis 1. 5. Pull the power supply towards the front of the chassis then, lift the power supply from the chassis 2. To install the power supply, reverse the removal procedure. 6-32 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 99
Procedures- Microtower (MT) Chassis 6.17 System Board 1. Prepare the computer for disassembly (Section 6.1). 2. Remove the access panel and rotate the computer so the system board is parallel to the table to make it easier to work on (Section 6.3). 3. Remove all PCI expansion cards (Section - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 100
to remove an expansion card to gain access to the battery. 3. Locate the battery and battery holder on the system board. 4. Depending on the type of battery holder on your system board, complete the following instructions to replace the battery: 6-34 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 101
Replace the computer access panel (Section 6.3). 5. Plug in the computer and turn on power to the computer. 6. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. Service Reference Guide, dc5700 437804-001 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 102
Replacement Procedures- Microtower (MT) Chassis 6.18.2 Type computer and turn on power to the computer. 5. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. 6-36 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 103
place. 3. Replace the computer access panel (Section 6.3). 4. Plug in the computer and turn on power. 5. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. Service Reference Guide, dc5700 437804-001 6-37 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 104
Removal and Replacement Procedures- Microtower (MT) Chassis 6-38 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 105
7 Removal and Replacement Procedures- Small Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 106
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 7.2 External Security Devices 7.2.1 Cable Lock The cable lock may be used to secure the access panel to the chassis and, at the same time, secure the computer to a fixed object. Insert the cable lock in the location shown below. - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 107
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 7.3 Access Panel 1. Prepare the computer for disassembly (Section 7.1). Ä CAUTION: Before removing the access panel, ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet. 1. Push - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 108
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 7.4 Front Bezel 1. Prepare the computer for disassembly (Section 7.1). 2. bezel off the chassis 2, then the left side. To install the front bezel, reverse the removal procedure. 7-4 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 109
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 7.5 Front Drive Bezels 1. Prepare the computer for disassembly (Section 7.1). on the computer configuration. Install a bezel or a bezel blank by pushing the bezel into place. Service Reference Guide, dc5700 437804-001 7-5 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 110
Management The Small Form Factor chassis is a very compact computer and proper routing of the internal cables is critical to the operation of the computer. Follow good cable management practices when working inside the computer. ■ Keep cables away from major heat sources like the heatsink. ■ Do not - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 111
Procedures- Small Form Factor (SFF) Chassis 7.6.1 Cable Connections System board connectors are color-coded to make it easier to find the proper connection. Cable To Cable Designator Power Supply Main power, P1 P1 Power Supply 1st SATA Hard drive P2 Power Supply CPU power P3 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 112
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 7.7 Drives A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive. Ä CAUTION: Make sure personal files on the hard drive are backed up to an external storage device before removing the hard drive. - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 113
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 7.7.2 Optical Drive Ä CAUTION: All removable media should be taken out of the drives before removing the drive from the computer. ✎ An optical drive is a and out of the drive bay 2. Service Reference Guide, dc5700 437804-001 7-9 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 114
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 6. Remove the two M3 metric guide screws in the lower holes on each side of the drive. HP has provided four extra M3 metric guide screws on the front of the chassis, under the front bezel. The M3 metric guide screws are black. Ä - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 115
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 8. Connect the power 1 cable and data 2 cables to the rear of the optical drive. 9. Complete the installation of the drive by reversing the remainder of the removal process. Service Reference Guide, dc5700 437804-001 7-11 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 116
- Small Form Factor (SFF) Chassis 7.7.3 External 3.5-inch Drive 1. Prepare the computer for board. (Diskette drive is shown.) 6. Press down on the lever to the left of the drive 1, slide the drive back until it stops, and lift it straight up 2. 7-12 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 117
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 7. Tilt the left side of the drive down slightly 1 so that the top lip of the guide screws are not caught behind the metal frame, the pull . The screws take the place of drive rails. Service Reference Guide, dc5700 437804-001 7-13 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 118
Small Form Factor (SFF) Chassis 7.7.4 Hard Drive A Torx T-15 screwdriver is needed to remove and install the guide screws on a hard drive. Ä CAUTION: Make sure personal files on the hard drive are backed up to an external storage device hard drive. 7-14 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 119
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 7. Press down on the lever to the left of the hard drive 1, slide the drive back until it stops, and lift it straight up 2. 8. Tilt the left side of the hard drive down slightly 1 so that the top lips of the guide screws are not - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 120
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis ✎ If the system has only one SATA hard drive, the data cable must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems. If you are adding a second drive, connect the - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 121
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 7.8 Memory Ä CAUTION: The memory module sockets have gold metal contacts. When upgrading the memory, it is important to use memory modules with gold metal contacts to prevent corrosion and/or oxidation resulting from having - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 122
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis ✎ A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. 7. Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 123
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 7.9 Expansion Card 7.9.1 Expansion Card Retainer 1. Turn off the computer properly through the operating system, then turn off any external devices. 2. Disconnect the power cord from the power outlet and disconnect any external - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 124
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 6. If you are removing an existing PCI card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the card straight up from the socket then back towards the inside of - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 125
- Small Form Factor (SFF) Chassis 7.10 Power Supply Å WARNING: Voltage is always present on the system board when the computer is of the chassis then lift the power supply straight up 2. To install the power supply, reverse the removal procedure. Service Reference Guide, dc5700 437804-001 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 126
Small Form Factor (SFF) Chassis 7.11 Fan Shroud 1. Prepare the computer chassis 2 to remove it from the computer. To replace the shroud, reverse the removal procedures. ✎ When replacing the shroud, make sure that it does not get caught on any wires. 7-22 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 127
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 7.12 Front I/O Device 1. Prepare the computer for disassembly (Section 7.1). 2. Remove the access panel (Section 7.3). 3. Remove the fan shroud (Section 7.11). 4. Remove the optical drive (Section 7.7.2). 5. Rotate the optical drive - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 128
and Replacement Procedures- Small Form Factor (SFF) Chassis 7.13 Chassis Fan 1. Prepare the computer for disassembly (Section 7.1). 2. Remove the access panel (Section 7.3). 3. Remove the fan shroud (Section 7.11). 4. Disconnect the chassis fan power cable from the system board. 5. Remove the four - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 129
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 7.14 Power Switch Assembly 1. Prepare the computer for disassembly (Section 7.1). 2. Remove the access panel (Section 6. Disconnect the power switch/LED cable from the system board. Service Reference Guide, dc5700 437804-001 7-25 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 130
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 7. Squeeze the switch holder retaining clips together at the front of the chassis 1 and push the switch assembly out of the chassis 2. Push the two LEDs out of the chassis 3. To install the power switch and LEDs, reverse the removal - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 131
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 7.15 Speaker 1. Prepare the computer for disassembly (Section 7.1). 2. Remove the access panel(Section 7.3). 3. Remove the fan shroud (Section 7.11). 4. Disconnect the speaker wire from the system board. 5. Remove the two screws - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 132
- Small Form Factor (SFF) Chassis 7.16 Heatsink 1. Prepare the computer for disassembly (Section 7.1). 2. Remove the access panel (Section 7.3). 3. Remove the fan shroud (Section 7.11). 4. Loosen the four captive screws 1 that secure the heatsink to the system board tray. Ä CAUTION: Heatsink - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 133
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 7.17 Processor 1. Prepare the computer for disassembly (Section 7.1). 2. Remove the access panel(Section 7.3). 3. Remove the fan shroud (Section 7.11). 4. Remove the heatsink (Section 7.16). 5. Raise the locking lever to its fully - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 134
installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http:\\h18000.www1.hp.com/support/files. 7-30 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 135
and Replacement Procedures- Small Form Factor (SFF) Chassis 7.18 System Board 1. Prepare the computer for disassembly (Section 7.1). 2. Remove the access panel (Section 7.3). 3. Remove all PCI and PCI Express expansion boards (Section 7.9). 4. Remove the fan shroud from the chassis (Section 7.11 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 136
- Small Form Factor (SFF) Chassis 7.19 Battery The battery that comes with this computer provides power to the real-time clock and has a lifetime of about three years. When replacing the battery, use a battery equivalent to the battery originally installed on the computer. The computer comes - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 137
- Small Form Factor (SFF) Chassis 7. computer access panel. 5. Plug in the computer and turn on power to the computer. 6. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 138
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 7.19.2 Type 2 Battery Holder 1. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 139
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 7.19.3 Type 3 Battery Holder 1. Pull back on the clip 1 that holds the battery in place, then remove the battery 2. 2. Insert the new battery and position the clip back in place. 3. Replace the computer access panel. 4. Plug in the - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 140
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis 7-36 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 141
for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Keyboard Connector +5 VDC 5 Clock 6 Unused Ethernet BNC Connector and Icon Pin 1 (Center) 2 (Shield) Signal Data Ground Service Reference Guide, dc5700 437804-001 A-1 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 142
Icon Pin 1 2 3 4 5 6 7 8 Ethernet AUI Connector and Icon Signal (+) Transmit Data (-) Transmit 7 10 Acknowledge 11 Busy 12 Paper End Pin 13 14 15 16 17 18-25 Signal Select Auto Linefeed Error Initialize Printer Select IN Signal Ground A-2 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 143
Connector and Icon (1/8" miniphone) 1 23 Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio_Left Audio_Right Ground Line-In Audio Connector and Icon (1/8" miniphone) 1 23 Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio_In_Left Audio_In_Right Ground Service Reference Guide, dc5700 437804-001 A-3 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 144
Red Analog 2 Green Analog 3 Blue Analog 4 Not used 5 Ground Pin Signal 6 Ground 7 Ground 8 Ground 9 +5V (fused) 10 Ground Pin Signal 11 Not used 12 DDC Serial Data 13 Horizontal Sync 14 Vertical Sync 15 DDC Serial Clock A-4 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 145
Connector 24 13 Pin Signal 1 +3.3 V 2 +3.3 V 3 GND 4 +5 V 5 GND 6 +5 V 12 Pin Signal 7 GND 8 POK 9 +5 Vaux 10 +12 V 11 +12 V 12 +3.3 V 1 Pin Signal 13 +3.3 V 14 -12 V 15 GND 16 PSON 17 GND 18 GND Pin Signal 19 GND 20 open 21 +5 V 22 +5 V 23 +5 V 24 GND Service Reference Guide, dc5700 437804 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 146
Connector and Icon 4 6 Pin Signal 1 GND 2 GND 3 GND 4 12 V CPU 5 12 V CPU 6 +12 V SATA Data and Power Drive Connector Pin Signal Pin Signal S1 Ground S5 B- P11 Reserved P15 V 12 Pin Signal S4 Ground P4 Ground P8 V 5 P12 Ground A-6 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 147
Assignments PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Pin Signal 1 PRSNT1# 2 +12V 3 +12V 4 GND 5 JTAG2 26 PERn(2) 27 GND 28 GND 29 PERp3 30 PERn3 Pin Signal 6 JTAG3 7 JTAG4 8 JTAG5 9 +3.3v 10 +3.3v 31 GND 32 RSVD 33 RSVD 34 GND 35 PERp4 Pin Signal 11 PERST# 12 GND 13 REFCLK - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 148
GND 81 PRSNT2# 82 RSVD Notes: x1 PCI Express uses pins 1-18 x4 PCI Express uses pins 1-32 x8 PCI Express uses pins 1-49 x16 PCI Express uses pins 1-82 Pin Signal 11 WAKE# 12 RSVD 13 GND 14 PETp0 15 PETn0 36 GND 72 GND 73 GND 74 PETp14 75 PETn14 A-8 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 149
- Pin Signal 13 T.M.D.S. Data3+ 14 +5V Power 15 Ground (for +5V) 16 Hot Plug Detect 17 T.M.D.S. Data018 T.M.D.S. Data0+ 19 T.M.D.S. Data0/5 Shield 20 T.M.D.S. Data5- 21 T.M.D.S. Data5+ 22 T.M.D.S. Data Shield 23 T.M.D.S. Clock+ 24 T.M.D.S. Clock- Service Reference Guide, dc5700 437804-001 A-9 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 150
Connector Pin Assignments A-10 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 151
voltage and automatically switch to the proper voltage. The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment. Power cord cord received with this product on any other products. Service Reference Guide, dc5700 437804-001 B-1 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 152
Power Cord Set Requirements Country-Specific Requirements Additional requirements specific to a country are shown in parentheses size. Wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7A, 125V) configuration. B-2 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 153
the system board. 110-Out of Memory Space for Option ROMs Recently added PCI expansion card contains an option ROM too large to download during POST. 1. If a PCI expansion card was recently added, remove it to see if the problem remains. 2. In Computer Setup, set Advanced > Device Options > NIC - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 154
SPD information, or is incompatible with the chipset. Populated DIMM configuration is not optimized. Recommended Action Run Computer Setup and check configuration in Advanced > Onboard Devices. Reset the date and time under Control Panel. If the problem persists, replace the RTC battery. Reset the - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 155
the IRQ in Advanced > Onboard Devices. 1. Reseat the graphics card (if applicable). 2. Clear CMOS. 3. Verify that the monitor is attached and turned on. 4. Replace the graphics card (if applicable). Reflash the system ROM with the latest BIOS image Service Reference Guide, dc5700 437804-001 C-3 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 156
allow system to reconfigure without the drive. Run Computer Setup and check the configuration in Advanced > Onboard Devices. Replace system board if minimal graphics degrading is an issue. No action required. Reconnect or replace front audio harness. C-4 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 157
another device. Recommended Action Reconnect or replace front USB harness. The platform only supports the use of normal (or non-reversed) layout ADD2 (Advances Digital Display 2) adapter cards inserted into the SVDO (Serial Digital Video Output) connector on the platform's system board. ADD2 cards - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 158
system is configured for RAID mode. 1801-Microcode Patch Error Processor not supported by ROM BIOS. Invalid Electronic Serial Electronic serial number Number. has become corrupted. Memory Parity Error Parity RAM failure. Third-party graphics cards may be causing a problem Recommended Action - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 159
make sure the fan cable is plugged onto the system board header. Ensure the heatsink is properly seated and installed. 2. If the fan is plugged in and the heatsink is properly seated but the fan does not spin, then replace the heatsink-fan assembly. Service Reference Guide, dc5700 437804-001 C-7 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 160
every two seconds. Red Power LED flashes two times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Beeps None None 2 Possible Cause Recommended Action Computer on. None Computer in Suspend to RAM mode (some models - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 161
board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. 1. Reseat DIMMs. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 162
but LEDs continue until problem is solved. Red Power LED flashes eight times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Beeps 6 7 8 Possible Cause Pre-video graphics error. System board failure (ROM detected - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 163
Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity Red Power LED flashes nine times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Red Power LED flashes ten times, once every second, followed by a two - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 164
, then replace the power button harness. 5. If the 5 V_aux light on the system board is not turned on, remove the expansion cards one at a time until the 5 V_aux light on the system board turns on. If the problem persists, replace the power supply. C-12 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 165
LED on the front of the computer to see if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. ■ Turn up the monitor brightness and contrast controls if the monitor is dim. ■ Press and hold any key. If the system beeps, then the keyboard is operating - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 166
Ä CAUTION: When the computer is plugged into an AC power source, there is always voltage applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage. D-2 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 167
is in standby mode. Computer date and time display is incorrect. Computer appears to pause periodically. System has locked up. RTC (real-time clock) battery may need to be replaced. ✎ Connecting the computer to a live AC outlet prolongs the life of the RTC battery. Network driver is loaded and no - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 168
display resolution for the current application or consult the documentation that came with the application for suggestions on how to improve performance by adjusting parameters in the application. 2. Add more memory. 3. Upgrade the graphics solution. D-4 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 169
Troubleshooting Without Diagnostics Solving Minor Problems (Continued) Problem Cause Poor performance is experienced. (continued) Cause unknown. Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 170
Troubleshooting Without Diagnostics Solving Minor Problems (Continued) Problem Cause System does not power on and the LEDs on the front of the computer . 2. Remove the expansion cards one at a time until the 5V_aux light on the system board turns on. 3. Replace the system board. OR Press and hold - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 171
by a two second pause, and the computer beeps two times. Beeps continue for five iterations after which the LED flashes will continue until the problem is resolved. Processor thermal protection activated: A fan may be blocked or not turning. OR The heatsink/fan assembly is not properly attached to - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 172
device at a time and repeat this procedure until failure occurs. Replace the device causing the failure. Continue adding devices one at a time to ensure all devices are functioning properly. 4. Replace the power supply. 5. Replace the system board. D-8 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 173
Troubleshooting Without Diagnostics Solving Diskette Problems Solving Diskette Problems Problem Cause Diskette drive light stays on. Diskette is damaged. Drive not the MS-DOS prompt: FORMAT A: /F:1440 Open the locking device on the diskette. Service Reference Guide, dc5700 437804-001 D-9 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 174
in Storage > Storage Options > Removable Media Boot. ✎ Both steps should be used as the Removable Media Boot function overrides the Boot Order enable command. Run Computer Setup and disable Network Server Mode in Security > Password Options. D-10 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 175
under Advanced > Power-On. Run Computer Setup and ensure the device's SATA port is enabled in Storage > Storage Options. Run Computer Setup and increase the POST Delay in Advanced > Power-On Options. Remove the diskette from the diskette drive. Service Reference Guide, dc5700 437804-001 D-11 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 176
Drive entry. Run the Computer Setup utility and ensure the device's SATA port is enabled in Storage > Storage Options. Connect boot devices to SATA0 or SATA1 ports. Run the Computer Setup utility and change boot sequence in Storage > Boot Order. D-12 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 177
Windows XP. If using an SD card, make sure that the lock tab located on the right of the SD card is not in the locked position. If using a Memory Stick/PRO card, make sure that the lock tab located on the bottom of the Memory Stick/PRO card is not in the locked position. Service Reference Guide - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 178
's system board. If no connector is available, plug the bootable device into a different USB port on the computer. Reconnect the cable for the front USB ports. Install the PCI card and connect the media reader to the USB connector on the PCI card. D-14 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 179
, the computer will shut down and you will lose any unsaved data. If the computer system has both an integrated graphics connector and an add-in graphics card connector, plug the monitor cable into the graphics card connector on the back of the computer. Service Reference Guide, dc5700 437804-001 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 180
connector on the system board has the physical appearance of a PCI Express x16 connector; however, the platform does NOT support the use of conventional PCI Express cards or reversed-layout ADD2 cards. Pre-video memory error. Pre-video graphics error. Solution 1. Restart the computer and press F8 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 181
Troubleshooting Without Diagnostics Solving Display Problems (Continued) Problem Cause Blank screen and the power LED flashes Red seven times, once every second, followed by a two second pause, and the computer beeps seven times. Beeps continue for five iterations after which the LED flashes - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 182
that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support 1. Reseat the graphics card. 2. Replace the graphics card. D-18 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 183
retest the audio. Double-click the Speaker icon on the taskbar, then make sure that Mute is not selected and use the volume slider to adjust the volume. Enable the audio in Computer Setup: Security > Device Security >Audio. Turn on the external speakers. Service Reference Guide, dc5700 437804-001 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 184
speakers, if connected, or disconnect headphones or external speakers. 1. From the Control Panel program, click Sound, Speech and Audio Devices, then click Sounds and Audio Devices. 2. Click the Mute check box to remove the check mark from the box. D-20 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 185
the rear audio output connector. The rear audio connector is for powered audio devices and is not designed for headphone use. The hard disk may be full. Line-in, Line-out, headphone, or microphone jacks are not functioning properly. Jacks have been configured in the audio driver or application - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 186
Shut down the computer using the mouse and then restart the computer. See the Worldwide Limited Warranty for terms and conditions. 1. Check software, if available, for device status. 2. Check/replace device batteries. 3. Reset receiver and keyboard. D-22 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 187
into the back of the computer. 1. Press Ctrl and Esc at the same time (or press the Windows logo key) to display the Start menu. 2. Use device error. 1. Check software, if available, for device status. 2. Check/replace device batteries. 3. Reset receiver and mouse. Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 188
Troubleshooting Without Diagnostics Solving Keyboard and Mouse Problems (Continued) Problem Cause Computer is in standby mode. do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. Remove roller ball cover from - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 189
Troubleshooting Without Diagnostics Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. If you install a plug and play device, Windows XP automatically recognizes the device and configures the - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 190
-party memory with HP memory. 4. Replace the system board. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. Beeps continue for five iterations after which the LED flashes will continue until the problem is resolved. Graphics card - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 191
status. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system via Device Manager. Reinstall network drivers. Disable auto-sensing capabilities and force the system into the correct operating mode. Service Reference Guide, dc5700 437804-001 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 192
. There is a problem with the cable or a device at the other end of the cable. Network controller interrupt is shared with an expansion board. The network controller is defective. Network drivers are not loaded, or driver parameters do not match current configuration. Network controller stopped - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 193
board. Install a working, industry-standard NIC, or change the boot sequence to boot from another source. Verify Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the NIC drivers for your NIC. Flash the ROM. Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 194
memory requirements for the application or add more memory to the computer. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. D-30 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 195
Troubleshooting Without Diagnostics Solving Processor Problems . Solving Processor Problems Problem Cause Poor performance is experienced. Processor is hot. Power LED flashes Red three times, once every second, followed by a two second pause, and the computer beeps three times. Beeps continue - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 196
utility and try adding a POST delay under Advanced > Power-On. Run the Computer Setup utility and ensure the device's SATA port is enabled in Storage > Storage Options. Run Computer Setup and increase the POST Delay in Advanced > Power-On Options. D-32 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 197
Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems (Continued) Problem Cause Solution CD-ROM or DVD devices are not detected or driver is not loaded. Drive is not connected properly or not properly configured. See the documentation that came with the optional device. Movie - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 198
Solution USDT computer boots too slowly after removing a CD-ROM or DVD drive. The system is searching for the drive during boot because the drive cable is still attached to the system board. Disconnect the drive cable from the system board. D-34 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 199
> Boot Order. Follow the procedures described in the "ROM Flash: Replicating the Setup: Creating a Bootable Device: Supported USB Flash Media Device" section of the Service Reference Guide. Install the Drive Key after the operating system boots. Service Reference Guide, dc5700 437804-001 D-35 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 200
1. If possible, replace the cable. 2. Restart the computer. The device is not working. 1. Replace the device. 2. Restart the computer. USB ports on the computer are disabled in Computer Setup. Enter Computer Setup (F10) and enable the USB ports. D-36 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 201
CAT5 UTP cable between the cable modem and the computers's RJ-45 connector. (If the connection is good, the "PC" LED light on the front of the cable/DSL modem will be on.) Contact the ISP for the correct IP address. Windows XP 1. Select Start > Control Panel. 2. Double-click Internet Options. 3. On - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 202
Troubleshooting Without Diagnostics Solving Internet Access Problems (Continued) Problem Cause Solution Internet takes too long to download Web sites. Modem is not set up properly. Verify that the correct modem speed and COM port are selected. For Windows XP 1. Select Start > Control Panel. - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 203
Occurred" error message is displayed. System files may be damaged. Software being used is not Microsoft-certified for your version of Windows. Configuration files are corrupt. Solution Observe the beeps and LED lights on the front of the computer. See Appendix C, POST Error Messages to determine - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 204
Troubleshooting Without Diagnostics D-40 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 205
/SCSI connector AGP slot J41 x16 PCI Express slot for graphics J50 First parallel port J51 Second parallel port J52 Double-stacked parallel port, Top = Port B, Bottom = Port A J53 Parallel port over single Serial Port J54 Parallel port over Serial Port and Video Port J55 Parallel - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 206
= Port 1 Secondary double-stack USB, Top = Port 4, Bottom = Port 3 Triple-stacked audio jack (line in, line out/headphone, microphone) Security board connector - for security card PCI slots on riser card PCI express slots on riser card Clear password header/jumper USB front port choke (1st) USB rear - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 207
PCI extender slot (female) Blade PC graphics connector (outboard) Blade PC graphics chassis fan header Security hood switch on riser card Clear CMOS switch/push button Single chip solution (combined northbridge/southbridge) North bridge South bridge Super I/O Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 208
Board and Riser Board Clock chip 64 bit Bridge LOM1 LOM1 EEPROM LOM1 PHY Audio Codec Audio amplifier LOM2 LOM2 EEPROM LOM2 PHY SPI ROM - SOIC switch Battery retainer Memory slot. DIMM1 or RIMM1 populated and tested Following memory slots Primary processor socket Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 209
. DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled XMM1, XMM2, XMM3, and XMM4. Sockets XMM1 and XMM2 operate in memory channel A. Sockets XMM3 and XMM4 operate in memory channel B. Service Reference Guide, dc5700 437804-001 F-1 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 210
Memory The system board memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B. The technology and device memory capacity of the DIMMs in Channel A is not equal to the total memory memory describes the total amount of memory memory this configuration, - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 211
2-14 configuring power button 3-15 connections MT system board 6-9 SFF system board 7-7 connector pin assignments A-1 to A-9 country-specific power cord set requirements B-2 D date and time display problems D-3 DDR2 memory F-1 deleting password 3-21 Service Reference Guide, dc5700 437804-001 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 212
, POST C-1 to C-12 ESD (electrostatic discharge) materials and equipment 5-4 preventing damage 5-3 Ethernet AUI pin assignments A-2 BNC pin assignments A-1 RJ-45 pin assignments A-2 expansion card MT PCI Express socket removal and replacement 6-13 MT standard socket removal and replacement 6-12 SFF - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 213
line-out audio pin assignments A-4 M manage software updates 3-3 memory DDR2 specifications F-1 MT removal and replacement 6-10 problem solving D-30 SFF removal and replacement 7-17 socket assignments F-2 microphone pin assignments A-3 Microtower See MT monitor blank screen D-15 blurry video D-17 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 214
11 MT expansion slot cover 6-12 MT external drive 6-16 MT front bezel 6-5 MT front I/O panel 6-27 MT hard drive 6-20 MT heatsink 6-28 MT memory 6-10 MT padlock 6-3 MT PCI expansion card 6-12 MT PCI Express expansion card 6-13 MT power supply 6-32 Index-4 437804-001 Service Reference Guide, dc5700 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 215
and replacement 7-29 speaker removal and replacement 7-27 system board connections 7-7 system board removal and replacement 7-31 shroud MT removal and replacement 6-26 Small Form Factor. See SFF software Altiris Deployment Solution Agent 3-2 Service Reference Guide, dc5700 437804-001 Index-5 - HP Dc5700 | HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition - Page 216
Remote ROM BIOS Flash 3-9 Remote System Installation 3-3 Restore Plus! CD 1-2 retired solutions 3-9 servicing computer 5-7 Subscriber's Choice 3-9 updating and management 3-3 spare part number tamper resistant wrench 5-7 Torx T-15 screwdriver 5-7 speaker MT removal and replacement 6-31 SFF removal
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service reference guide
HP Compaq dc5700 Business PC
1st Edition
This document provides information on the removal and replacement of all
parts as well as information on troubleshooting, Desktop Management, setup
utilities, SATA drives, safety, routine care, connector pin assignments, POST
error messages, and diagnostic indicator lights.
Document Part Number 437804-001