HP Designjet 2500/3500cp HP DesignJet 3000/3500 CP Printer User’s Gui
HP Designjet 2500/3500cp Manual
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- HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 1
C4724A/C4723A HP DesignJet 3500/3000CP Printer 18 425 488 4998 2000 325 1584 58% 14% 20% 8% User's Guide - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 2
HP DesignJet 3000CP/3500CP printers are four-color process simulations and may not match PANTONEidentified solid color standards. Use current PANTONE Color Reference Manuals as a commitment by Hewlett-Packard Company. Hewlett-Packard assumes no responsibility for any errors that may appear in - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 3
C4724-90051 English 1 User's Guide HP DesignJet 3500CP/ 3000CP Printer - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 4
with the HP DesignJet CP Ink System (Imaging ink) n Specific information directly associated with the HP DesignJet CP Ink System UV (UV Pigmented ink) n Information on using the Take up reel. The Assembly Instructions contain: Step by step instructions for unpacking the printer and installing - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 5
Up Reel Replace ink system components See the printer's current configuration Turning on the Take up reel Make selections in the front-panel menu Clear a media jam Solve image quality problems Interpret a front-panel message Order accessories To find any other information Go to ... •The Setup Guide - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 6
Table of Contents Table of Contents Welcome 1-1 A Five-Minute Guide To Your Printer 1-2 Your Printer's Main Features 1-2 Take Up Reel 1-4 Connections 1-7 Memory 1-7 Software Applications and Drivers 1-8 Front View of Printer 1-9 Rear View of printer 1-10 Using the Front Panel 2-1 The Front Panel 2-2 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 7
About the Ink System 4-2 The HP DesignJet CP Ink Systems 4-2 Main Features of the HP DesignJet CP Ink System 4-2 What is an Ink System? 4-3 How to Identify the HP DesignJet CP Ink System UV Components 4-4 Identifying the Ink System in the Printer 4-4 When Does the Ink System Refill the Printheads - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 8
Ink Systems 4-24 Handle the Ink Systems with Care 4-24 Storing the Ink System in the HP DesignJet CP Ink System Storage Container 4-25 Removing the Ink System from the HP DesignJet CP Ink System Storage Container 4-29 Controlling the Page Format 5-1 Page Format with Your Software? 5-17 Printing - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 9
the Queue 7-9 Deleting a Job from the Queue 7-9 Making Copies of a Job in the Queue 7-10 Avoiding Media Waste by Nesting Pages 7-11 When Does the Printer Try to Nest Pages? 7-13 Which Pages Qualify for Nesting? 7-13 Which Pages Cannot be Rotated? 7-13 Turning Nesting On or Off and Choosing the - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 10
the HP DesignJet 3500CP printer 8-14 Controlling Image Quality 9-1 Selecting the Ink Emulation Mode 9-2 Calibrating the Color Output 9-3 Comparing Color Output between Imaging and UV Ink Sysytems 9-3 Performing a Image Quality Test 9-4 Servicing the Printheads 9-5 Aligning Printheads 9-5 Refilling - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 11
is Ejected when You Switch On the Printer 11-30 Solving Ink System Problems 11-31 Missing Ink System 11-31 Ink System Error 11-31 Summary of Ink System Defect Messages 11-32 If the Replace Ink System Key does not Work 11-34 If Brand New Printheads have Problems 11-34 If there is a Failure after - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 12
Replace Ink System Key 11-37 Checking Ink Systems 11-38 If You Have Problems Reseating a Printhead 11-41 Cleaning Electrical Contacts 11-42 Clearing a Media Jam 11-44 Solving Communication Problems 11-45 If there is a Problem Communicating between Your Computer and the Printer 1145 Solving Problems - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 13
Explanations and Actions 12-2 STATUS Messages 12-16 Reference 13-1 Printer Specifications 13-2 Interface Specifications 13-10 Interface Cables 13-11 Regulatory 13-17 Ordering Accessories 13-18 HP-GL/2 and HP RTL Programming Information 13-21 How to Order Supplies and Accessories 13-21 Glossary - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 14
Table of Contents xii - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 15
Welcome 1 1 1 A Five-Minute Guide To Your Printer 1-2 Front View of Printer 1-9 Rear View of printer 1-10 1-1 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 16
A Five-Minute Guide To Your Printer A Five-Minute Guide To Your Printer 3500CP Only Your Printer's Main Features Your printer is an inkjet printer designed for printing high-quality, large-format color or monochrome images. Some major features of the printer are: s Large capacity ink system s True - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 17
Welcome A Five-Minute Guide To Your Printer The HP DesignJet CP Ink Systems There are two HP DesignJet CP Ink Systems designed together with your HP DesignJet 3500CP or 3000CP printer. Both Ink Systems include three-components; printhead, printhead cleaner and ink cartridge to provide large-capacity - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 18
Welcome A Five-Minute Guide To Your Printer Take Up Reel The Take Up Reel consists of the left and right hand assemblies, sensor assembly, spindle assembly, core tube and a media weight. As the media is fed out of the printer (1) it travels down the front of the printer, around the Media Weight (2) - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 19
Minute Guide To Your Printer Automatic color calibration improves color consistency between prints. The printer prints a test target image and measures the image color with a sensor to generate a color calibration value that is applied to the PostScript imaging process. Ink emulation Ink emulation - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 20
For detailed information on Hewlett-Packard media, see pages 3-4 of this manual and the Media Guide for the HP DesignJet CP Printers provided with your printer. The following media types are supported for HP DesignJet CP Ink UV (UVPigmented Ink) s HP Heavyweight Coated paper s Opaque Vinyl User - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 21
Welcome A Five-Minute Guide To Your Printer The 3500CP printer comes with an HP JetDirect network interface card, for LAN connections, as well as a parallel interface for a direct connection to your computer. See the Setup Guide for information on connecting your printer to a computer or - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 22
as a guide to configuring the software for your printer. Three types of drivers are supplied with the 3500CP printer: s HP DesignJet PostScript® drivers for Macintosh® (QuickDraw™) s HP DesignJet PostScript® drivers for Microsoft® Windows™ applications s AutoCAD Drivers for DOS and Windows Two types - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 23
Front View of Printer Welcome A Five-Minute Guide To Your Printer Window Ink Cartridges (inside) Roll Cover 4+2+'+' /=1==3056650''74/'9''m/'11/125m37m70m2mmmm Printheads (inside) Front Panel Display Front Panel Standby Switch Printhead Cleaners (inside) 12'' / 305mm Media Lever Media Button - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 24
Welcome A Five-Minute Guide To Your Printer Rear View of printer Parallel Interface Pocket for Quick Reference Guide and Media Knife Slots for upgrades Network Interface Handles for lifting during assembly of the printer Power Switch Socket for power cord 1-10 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 25
the Current Configuration 2-7 Entering the Menu System 2-8 Printing the Menus 2-9 Printing Other Internal Prints 2-12 Navigating the Menu System 2-14 Menu Graphics Used in This Manual 2-15 Navigation Examples 2-16 Other Types of Front-Panel Display Information 2-28 2-1 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 26
the Front Panel The Front Panel The Front Panel The front panel of the printer is made up of four functional areas as shown below: Display Section Cancel Form Feed and Cut Replace Ink System Action Keys Previous Receiving Print Current Configuration (Press both Keys) Enter Pause Color - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 27
printer. PAGE FORMAT Mirroring - and messages. Menu Title Menu Option C4704007 STATUS Aligning printheads C4704034 - These messages may concern printer status, required actions or errors descriptions for error and status messages. Later sections of this chapter give detailed instructions for using - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 28
The action keys let you: s cancel the current printer operation (Cancel). s advance and cut media (Form Feed and Cut). s replace ink system components (Replace Ink System). s pause the printer (Pause). Cancel Form Feed and Cut Replace Ink System Pause Print Mode Keys C470432a Action Keys - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 29
current configuration and state of the printer. These lights are described later in this manual Receiving NOTE Pause Color Mono Photo Productivity Economy Print Mode Status Lights C4704031 In most cases, settings in your application software or printer driver override any settings you make on - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 30
I/O activity such as receipt of a file. NOTE Standby switch C4704131a You can manually place the printer in standby mode by pressing the Standby switch when the printer is in normal operating mode. When you manually put the printer in standby mode, it will not "wake up" until you press the switch - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 31
Configuration Using the Front Panel Printing the Current Configuration The display section is used for setting the printer's configuration. You can print out a report showing the printer's current configuration by following the steps below. 1 Make sure that media is loaded. See page 3-13, Loading - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 32
Using the Front Panel Entering the Menu System Entering the Menu System 1 Make sure a status screen is displayed, as shown in the example below: STATUS Ready 2 Press the Enter key. C4704034 Either the SHORT MENUS screen SHORT MENUS Queueing & Nesting C4704008 or the FULL MENUS screen: Only - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 33
Menus NOTE You can see the complete menu structure available on the printer by printing the Front-Panel Menus print. To help understand the menu it now: The Menus print is printed in the size specified in the Page Format → Size settings in the front panel. However if sheet media is loaded it will - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 34
Using the Front Panel Printing the Menus c Press Enter. d Press ↓ or ↑ until Menu is displayed. 3500CP Only INTERNAL PRINTS Menu C4704034 e Press Enter. The printer prints a menu tree of the entire front-panel menu structure. The Receiving light flashes while the file is being processed, and - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 35
pen settings): There are six columns: 1 contains the highest level menu options. 6 contains the lowest level menu options. 1 2 3 4 5 6 C4704005 Row associated with first level menu (HP-GL/2). Area expanded for use in the navigation example in this chapter. 2-11 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 36
of ink used per color. The counts in this report are estimates. Image quality print The Image Quality print can be used to help diagnose whether the printer has image quality problems, and if problems exist, help determine the cause of image quality problems see chapter 11, Troubleshooting, for - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 37
3500CP Only Service print Using the Front Panel Printing Other Internal Prints The Service print provides information needed for printer servicing, such as the current configuration, operating conditions (temperature and humidity), ink levels, and other statistics about printer usage. Menu The - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 38
up [↑] or down [↓] a column in the Front-Panel Menus print). The option list is continuous, allowing you to move from the bottom to the to the top by right [→] in the Front-Panel Menus print). C4704006 b. Change the printer's configuration to the displayed choice to the configuration, that is, - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 39
the end of this chapter, there are some examples of navigating the menu system, showing all the menu displays available. In the rest of this manual, a menu graphic is displayed in the left margin when you need to use the menu system. This menu graphic gives a concise explanation of how to - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 40
Using the Front Panel Navigation Examples Navigation Examples Use the following examples to practice navigating the menu system. All examples assume that you have entered the menu system from the STATUS screen shown below. STATUS Ready C4704034 Selecting the Full Menu Mode x Make sure the STATUS - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 41
4 Press Enter. Using the Front Panel Navigation Examples MENU MODE Short* 5 Press ↓. C4704034 MENU MODE Full 6 Press Enter. C4704034 UTILITIES Menu mode=Full → 7 Press Previous. C4704034 FULL MENUS Utilities → C4704034 8 Press Previous again to return to the STATUS screen in the front- - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 42
3500CP Only In this example, you will change the Color Calibration setting in the Image Quality menu. The colored arrows on the excerpt from the Front-Panel Menus print on page 2-20 correspond to the numbered instructions menu. The Ink emul. option is displayed. IMAGE QUALITY Ink emul.=Euroscale→ - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 43
Using the Front Panel Navigation Examples 5 Press the Enter key to select the option and move to the Color calibration third-level menu. The option currently selected is displayed with a *. COLOR CALIBRATION On* C4704034 6 Change the displayed option by pressing the ↓ or the ↑ key. COLOR - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 44
see the option that you selected displayed with a *. 1 ↓ ↓ FULL MENUS Image quality→ 8← 2→ Ink emul.= 3↓ Color Calib.= → 7← EuroScale* TOYO Enhanced Native SWOP 4→ On* Now Off 5↑↓ 6↵ Printhead service= Check=Frequency→ Refill Now Align Now C4704040 NOTE A → character in a menu option - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 45
Nesting C4704034 2 Press the ↓ key until HP-GL/2 settings is displayed. FULL MENUS HP-GL/2 settings → C4704034 3 Press the Enter key to select the option and move to the HP-GL/2 settings secondlevel menu. The Palette option is displayed. HP-GL/2 Palette=Software → C4704034 4 Press the ↓ key once to - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 46
On C4704034 7 Press the Enter key to set Merge equal to the new displayed value. You will be returned to the Merge second-level menu. HP-GL/2 Merge=On → C4704034 8 To exit the menu system, press the Previous key twice. STATUS Ready C4704034 2-22 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 47
repeat steps 1 to 4, you will see the option that you selected displayed with a *. 1 FULL MENUS HP-GL/2 Settings → 8← 2→ Palette= 3↓ Merge= → 4← Define Palette= Software* Palette A Palette B Factory 4→ Off* On 5↑↓ 6↵ Palette A Palette B Factory C4704009 A → character in a menu option box - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 48
the Full Menu Mode, to change to full menu mode. 2 Press the ↑ key or the ↓ key until the Page Format menu is displayed. FULL MENUS Page format → 3 Press the Enter key. C4704034 PAGE FORMAT Size=Software → C4704034 4 Press the ↑ key, or the ↓ key until the Margins option is displayed. PAGE - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 49
5 Press the Enter key to display the MARGINS menu. Using the Front Panel Navigation Examples MARGINS Extended* C4704034 6 Use the ↑ and ↓ keys to display the available options and, when the desired option is displayed, press the Enter key to select it as the setting for Margins. 7 To exit the menu - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 50
Changing the Drying Time This example adjusts the drying time, a setting used to suit different environmental conditions, in the DRYING TIME menu. The printer must be in full menu mode for this example. x Make sure the STATUS display level is shown on the front panel.: STATUS Ready C4704034 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 51
5 Press the Enter key to display the DRYING TIME menu. Using the Front Panel Navigation Examples DRYING TIME Automatic* C4704034 6 Use the ↑ and ↓ keys to display the available options and, when the desired option is displayed, press the Enter key to select it as the setting for Drying time. 7 To - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 52
displayed for selecting media type during media loading: FULL MENUS Ink level Full menu mode SELECT MEDIA Coated Paper C4704034 or the amount of ink remaining: Cyan Yel Mgnta Black C4704041 There are other selection menus which are not part of the main menu system. These behave in the same - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 53
Using the Ink System UV Outside 3-5 Handling Your Media 3-12 Loading Roll Media 3-13 Take Up Reel loading 3-20 Unloading Media from the Take Up Reel 3-27 Removing a Roll from the Printer 3-31 Installing a New Roll into the Printer 3-33 Changing the Core Tube on the Take Up Reel 3-36 Loading sheet - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 54
tested. All HP printing components (printer, ink system, and media) have been designed to work together to give trouble-free performance and optimal image quality. For detailed information on Hewlett-Packard media, see page 3-4, Supported Media Types, and the HP DesignJet Papers and Films catalog - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 55
of Media Type and Print Mode. s Included with this printer is an HP DesignJet Papers and Films catalog which gives ordering details for Hewlett-Packard media supplies. To get the latest version of this document, contact your local HP Sales and Support office. If you are using a third-party Raster - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 56
NOTE:HP Heavyweight Coated Paper is the only media that is compatible with both the HP DesignJet CP Ink System and the HP DesignJet CP Ink System UV. NOTE:To order the above media types see page 3-8, HP Commercial Names of Media Types and the pamphlet Media Guide for the HP DesignJet printers. From - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 57
Working with Media Using the Ink System UV Outside Using the Ink System UV Outside Laminating the Media after Printing NOTE After you have printed a file using the HP DesignJet CP Ink System UV on 3M™ Changeable Opaque Imaging Media 8522CP and before displaying the print outdoors, it must be - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 58
Working with Media Using the Ink System UV Outside Installing the Final Print Recommendations to Follow When Installing the Final , and the frame design. NOTE: Do not use very dark colors in window applications. Large areas of dark opaque colors could greatly increase the risk of glass breakage. 3-6 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 59
CAUTION Working with Media Using the Ink System UV Outside Always apply the final print to the surface by hand or using a squeegee with a low friction paper sleeve. 1 Position the final print on the surface. Measure the final print placement relative to the sides of the substrate. 2 Tape the full - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 60
(for UV inks) 3M Opaque vinyl *HP DesignJet CP Ink Systems are not compatible with media designed for previous HP DesignJet printer models and inks. Make sure your media is designed for HP DesignJet CP Ink Systems. See the Media Guide for the HP DesignJet CP Printers provided with your printer for - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 61
is not recommended when using the Take Up Reel. NOTE:When loading media into the printer, make sure the coated side of the media is facing downwards. NOTE:To order the above media types see page 3-8, HP Commercial Names of Media Types and the pamphlet Media Guide for the HP DesignJet printers. 3-9 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 62
quality. Media Type on the Print Quality Front-Panel Display (Set either on the Front Panel or in the Software) Economy Productivity Photoa Coated paper Yes Yes Yes Heavy coated paper Yes Yes Yes High-gloss photo Yes Yes Yes Semi-gloss photo Yes Yes Yes Imaging film-backlit Yesb - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 63
in the front-panel menu that matches the media type you have loaded in the printer, with the following one exception: Printing on Coated Papers Using Productivity Mode s If you are loading Coated paper or Heavy coated paper, and you intend to print in Productivity mode, you can select either Coated - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 64
Handle film and glossy media by the edges or wear cotton gloves. Skin oils can interact with the ink and cause it to smear. s Although the standard ink systems supplied with this printer have excellent lightfastness, colors will eventually fade or change if exposed to sunlight over a long period of - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 65
not evenly cut or if it is skewed (not perpendicular to the guides), continue with the next procedure. If the media is cut correctly go to step 3. The knife used in the next step is sharp. Be sure the printer's wheels are locked. Keep fingers clear of the cutting path. Keep the - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 66
Working with Media Loading Roll Media NOTE:Make sure the media lever is in the raised position. 3 Open the roll cover and pull out the media. 42'' + + + /=1==3056650''74/'9''m/'11/125m37m702mmmmm 4 Position the media. 40 - 45 cm 12'' / 305mm C472330a 3-14 C472370 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 67
Working with Media Loading Roll Media C472371 6 When the media is fed into the printer as far possible the media button light comes on. The front panel displays: Press Load Button to continue C4704034 7 Make sure the media is aligned - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 68
with Media Loading Roll Media 8 Press the media button and the media will be fed into the printer. C472353 9 Press the ↓ key next to the front-panel display to indicate you are loading a of media you are loading and then press the Enter key. Previous SELECT MEDIA Coated paper Enter C4704030 3-16 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 69
Working with Media Loading Roll Media 11 Align the media. a When the front panel displays "Lower Lever". Lower the media lever. Lower Lever C4704034 C4704130 b Wind the media stop in the direction of the arrow shown below. This is to take up any slack in the roll before aligning the media. roll - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 70
. Impom iIomitpruoymui iIomitpruoymui e When you have aligned the media lift the lever. C4723127 Lift lever after aligninagfter aligning C4704016 C4704131 f The printer checks that the media is aligned properly. If the alignment is successful the front panel displays: Close roll cover Continue - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 71
the roll cover you have two options, depending on the status of the Take Up Reel a If the Take Up Reel is turned off the printer is now ready to print. NOTE:If you want to turn on the Take Up Reel, see page 8-12, Turning on the Take Up Reel - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 72
Reel loading Take Up Reel loading CAUTION To start this procedure you need to have a roll of media installed into the printer see page 3-33, Installing a New Roll into the Printer and Loading Roll Media 3-13. Using Back-lit media with a separate slip sheet is not recommended for use with the Take - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 73
core must be positioned on the spindle so that the media is in the center, between the media guides. Adjust the media guides as shown below. The media guides may be slightly stiff on the spindle, you may have to use both hands. C472366 4 When the adjustment is made, pull the adjustment levers - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 74
Working with Media Take Up Reel loading 5 Pull the media down taut to the position shown below. Do not attempt to pull more media from the printer, if you need more media use the front panel. C472334 3-22 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 75
Working with Media Take Up Reel loading 6 Use a small amount of sticky tape (see note below) to attach the media to the core. Use three strips, one at each side of the media and one in the middle. Stick the middle one first. NOTE:Use only tape which will not tear the media when it is removed later. - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 76
Working with Media Take Up Reel loading 8 Important: Press the media wind button on the Take Up Reel panel indicated below to wind the media once around the core. Media wind button C472337 3-24 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 77
that the Media Weight is the same width as the media you are using. By matching color coded lengths of plastic tube, you can make a Media Weight for different widths of standard media sizes: 24",36",42",50" and 54". 8'' / 203mm 12'' / 305mm CAUTION 4+2+''+/=1=30=6565'0'74/'9'm'/'11/152m3m770m2mmmm - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 78
is important to ensure that the Take Up Reel sensor is not blocked. 12 Shown below is how the printer should look when it is in operation. As media is fed from the printer it drops down in a loop and up into the Take Up Reel spindle. C472347 Make sure endcaps are - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 79
Reel Unloading Media from the Take Up Reel To remove media from the printer see page 3-31, Removing a Roll from the Printer. To unload roll media from the Take Up Reel perform the following procedure. NOTE:Before unloading media ensure the ink is dry; see page 3-46, Drying time (Take Up Reel =on - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 80
Working with Media Unloading Media from the Take Up Reel 3 The front panel displays: Remove Media Weight Continue-----------> C4704016 4 Press continue. 5 Press the media wind button shown below to wind the media hanging down onto the Take Up Reel. The front panel displays: Wind the Take Up Reel - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 81
Working with Media Unloading Media from the Take Up Reel 8 Slide open the spindle lock on the right hand side of the Take Up Reel. Spindle lock C472358 9 Remove the Take Up Reel spindle. A B C473449a 3-29 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 82
Working with Media Unloading Media from the Take Up Reel 10 Remove the Take Up Core from the Take Up Reel spindle. Take Up Reel spindle Media guide Take Up Core (with media) C472350c To remove roll media from the printer perform the following procedure. 3-30 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 83
Working with Media Removing a Roll from the Printer Removing a Roll from the Printer To unload media from the Take Up Reel see page 3-27, Unloading Media from the Take Up front panel displays: Remove media C4704034 4 Open the roll cover and gently pull the media from the printer. C472353a 3-31 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 84
media on the table. 7 You have completed removing the old roll media from the printer. If you are not immediately loading another roll of media into the printer, replace the endcap on the spindle and place the spindle back in the printer. To load a new roll of media, continue with the next section - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 85
from its wrapping. 3 HP Heavyweight Coated Paper is the only media that is compatible with both the HP DesignJet CP Ink System and the HP DesignJet CP Ink System UV. Therefore, if you have changed the Ink System and the media you are loading is incompatible with the new Ink System, the printer will - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 86
Working with Media Installing a New Roll into the Printer 4 Place the spindle vertically on the floor, with the media stop at the bottom. Remove the end cap from the top of the spindle, and - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 87
Working with Media Installing a New Roll into the Printer 7 Insert the spindle so that the large media stop (A) is to the right and the small endcap (B) to the left. Push in firmly on both - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 88
open the spindle lock on the right hand side of the Take Up Reel. 12'' / 305mm C472358 2 Remove the Take Up Reel spindle from the printer as shown by pulling firmly on each end of the spindle, A then B. B 4+2+''+/=1=30=6565'0'7/4'9'm'/'11/152m3m770m2mmmm A 12'' / 305mm C472349d - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 89
the new Core you have chosen onto the spindle and re-install the left hand guide assembly. NOTE:You can also use an empty cardboard tube to replace the plastic Take Up Core that was supplied with your printer. It is important that the Take Up Core is the same width as the - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 90
the Take Up Reel Alternatively you can use an empty media cardboard core. NOTE:Ensure the Take Up Core is pushed firmly into both media guides. NOTE:If you want to use a three inch cardboard core then use the 3 inch core adaptors shown below. Take Up Reel spindle Right hand media - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 91
Working with Media Changing the Core Tube on the Take Up Reel 6 Install the Take Up Reel spindle into the printer by pushing firmly on each end of the spindle, A then B. B 42'' / + + + =1=30=6565'07'/4'9'm'/'11/1m523m770m2mmmm A 12'' / 305mm C472349b 7 Slide shut the spindle lock on - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 92
Image), load the sheet in the same orientation as you have specified in your software. If printing a PostScript file, always load the sheet with the short edge As you load the sheet, it is the side facing down on which the printer prints. With most media types, the two sides are different and so it - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 93
C472365 C472363 4 When you are satisfied that the media is positioned straight, press the media button. Only let go of the media when the printer begins to pull it in. C472354b 5 Press ↑ next to the front-panel display to indicate you are loading a sheet. Previous Sheet load ---------> Roll load - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 94
the display shows the type of media you are loading*. Then press the Enter key. Previous SELECT MEDIA Coated paper Enter C4704030 *For information on media types, see page 3-2, Choosing Media. 7 The printer moves the sheet in and out to check its size and alignment, and then advances it to the start - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 95
combinations of media types and print modes). 2 Press the Form Feed and Cut button Cancel Form Feed and Cut 3 Gently pull the sheet from the printer. C4704024 42'' + + + /=1==3056650''74/'9''m/'11/125m37m70m2mmmm 12'' / 305mm C472364 3-43 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 96
the perforated line on the platen, you may notice the trailing edge is displaced from the line by a small distance and the printer will not accept the media. The printer can accept poorly cut media that is displaced less than 1.0 cm from the perforated line. NOTE The Skew tolerance feature is - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 97
off) NOTE On some media types, the ink needs to dry before the media is unloaded. The printer automatically determines the appropriate drying time, based on excellent results. CAUTION Drying time setting Automatic* Manual None Result The printer automatically adjusts the drying time for the - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 98
Reel the ink must be printer will slow down the printing process to allow more time before being wound onto the Take Up Reel, this is called the Drying Time. There are three settings to Drying Time: None This setting means there is no delay to the printing process. Hewlett-Packard has tested the HP - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 99
prints operate the printer under the following environmental conditions: HP Media Type High-gloss photo Semi-gloss photo Imaging film-backlit Width of printing area 24 inches or more 24 inches or more 24 inches or more Max.% Relative Humidity 50 50 40 Max. Temperature 0C 30 30 35 Manual In this - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 100
Working with Media Drying time (Take Up Reel =on) 3-48 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 101
Working with Ink Systems 1 4 4 About the Ink System 4-2 Monitoring the Ink Level 4-9 Removing and Replacing Ink Systems 4-11 After replacing the Ink System 4-23 Removing and Storing Partially Used Ink Systems 4-24 Storing the Ink System in the HP DesignJet CP Ink System Storage Container 4-25 4-1 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 102
local Hewlett-Packard printer dealer. NOTE:The Imaging and UV inks are very different in composition. Be careful when installing and storing ink systems, never mix ink system components. Main Features of the HP DesignJet CP Ink System Designed with the HP DesignJet 3500CP and 3000CP printers the HP - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 103
are color-coded to help you install them correctly. Printhead Ink Cartridge Printhead Cleaner C4704144 Ink Cartridge Each ink cartridge is a large-capacity ink supply that refills the printhead whenever the ink volume in the printhead drops below a minimum level. Printhead The printhead has - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 104
with the following symbol after the name HP DesignJet CP Ink System UV: C6240008a Be sure to check all components; printhead, printhead cleaner and ink cartridge for this symbol. Additionally, you can also identify the Ink System components by their part number (Refer to Chapter 13, Reference - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 105
which is larger than E/A0, the printer may stop during the print to refill. The printer contains algorithms to find the best place in a print to stop for a refill. If you are using UV pigmented ink, you may not be able to print a large image without the printer stopping to refill the printheads. 4-5 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 106
and using non endorsed media types, defects can occur as the ink dries on the media while a print is paused to refill the printheads. If you are experiencing this problem you can change the way the printer refills. Your printer can use three different refill types, they are optimized for different - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 107
Gloss Photo Opaque Vinyl A A A B B B B B B B B B C C C Media for UV ink Economy Productivit y Photo Heavy Coated A A A UV Vinyl B B B UV Custom Media A B B B UV Custom Media B A A A UV Custom Media C A A A UV Custom Media D B B B NOTE:The refill types shown - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 108
before printing a very large (long axis) or dense print that may require more ink than the minimum volume in the printhead. Select Refill in the Printhead service menu. Refill causes the printer to refill all four printheads immediately. If a file is being printed when you select Refill, the - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 109
last indicator starts blinking, you may run out of ink at any time. If you do completely run out of ink, an "out of ink" warning message is displayed on the front panel as soon as the printer detects it. See page 4-10, When should I Replace an Ink System? If you need to print several images - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 110
Ink Systems Monitoring the Ink Level When should I Replace an Ink System? You should replace an ink system when prompted by the printer. When the printer runs out of one or more colors of ink, the printer displays the following message on the front panel. NOTE Out of ink C4723036A The printer - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 111
-UV ink systems are not compatible. Contamination of one ink system with the other will result in you having to replace both the ink systems. The front-panel display will prompt you to replace components in the following order: 1 Remove and replace printheads. 2 Remove and replace printhead cleaners - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 112
s Make sure all four ink colors that you are using are the same type of HP Ink System. Never mix UV Pigmented ink and Imaging ink Systems. s If you have installed mixed ink components in the printer, the front panel will display the following message; "Replace mixed printhead(s) nnXn". You will not - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 113
and Replacing Printheads 1 When the printer carriage stops and the front panel displays the message "Open window to access printheads," open the window of the printer. C4704140 NOTE:Do not open the window before the "Open window to access printheads" message is displayed. Follow the instructions in - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 114
Working with Ink Systems Replace the Ink System After you open the window, the printer will display the following message on the front panel. Blinking indicators show which printheads must be replaced. In the following example, the yellow printhead needs to be replaced. Replace printhead(s) Yellow - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 115
part numbers on the boxes. The sequence of the stalls is, from left to right; yellow, cyan, magenta, and black. C4704136 5 Repeat steps 2 through 4 for any additional printheads you need to replace. 6 When you have finished replacing the printheads, the front panel displays the message "Close window - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 116
Working with Ink Systems Replace the Ink System 2 Removing and Replacing the Printhead Cleaner WARNING When you open the right door of the printer, the printhead cleaners move to the opening in the printer for replacement. Keep hands clear of the opening until the printhead cleaners stop moving. 1 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 117
Working with Ink Systems Replace the Ink System 2 Press down on the printhead cleaner handle and pull it out of the printer. Discard the used printhead cleaner. C4707138 3 Insert the new printhead cleaner into the matching color-coded slot in the printer. C4704139 4 Repeat steps 2 and 3 for any - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 118
Working with Ink Systems Replace the Ink System 5 Close the right door on the printer. C4704107 The front panel will display the message "Open left door to access ink cartrg.". Continue with the next procedure, Removing and Replacing the Ink Cartridges. 4-18 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 119
After you open the left door, the printer displays the message shown below on the front panel. The blinking indicator shows which ink cartridge must be replaced. In the example below, the yellow ink cartridge needs to be replaced. Replace ink cartridge(s) Yellow Cyan Magenta Black C4704036 4-19 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 120
with Ink Systems Replace the Ink System 2 While pressing down on the quick-release button (1), unplug the ink cartridge tube by pulling the tube connector away from the printer (2). 1 2 1 CAUTION 2 C4704113 Never pull the ink cartridge out by the tube or connector. This may cause the ink cartridge - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 121
Working with Ink Systems Replace the Ink System 4 Insert the new ink cartridge into the slot in the printer, making sure that you match the color of the ink cartridge with the color code on the printer. C4704142 5 Plug the valve on the ink cartridge tube into the connector on the printer making sure - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 122
problem. See chapter 12, Front-Panel Messages, for information about any messages that are displayed in the front panel. Next Step Go to After replacing the Ink System on the next page for information on the alignment and calibration checks performed by the printer after ink system replacement - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 123
loaded, the printer will display the message "Load media to align printheads." Load media printer window and the left and right doors are closed after you replace ink system components. The printer will not print while these are open. NOTE:If after installing the ink systems you experience problems - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 124
print and store them in the HP DesignJet CP Ink System Storage Container. If you need to change from the HP DesignJet CP Ink System (Imaging ink) to the HP DesignJet CP Ink System UV (UV Pigmented ink) or vice versa, you will need to store the printheads and printhead cleaners that you are not using - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 125
in the HP DesignJet CP Ink System Storage Container Additional HP DesignJet CP Ink System Storage Containers can be purchased separately through your Hewlett-Packard dealer. Refer to page 13-18, Ordering Accessories for more information. The sequence in which the printhead cleaner and printhead are - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 126
the lever arm and insert the printhead cleaner into the matching color coded slot in the HP DesignJet CP Ink System Storage Container. C6240001 5 Push the lever arm forward so that the printhead cleaner "clicks" into position in the HP DesignJet CP Ink System Storage Container. NOTE 4-26 Push - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 127
away from you (toward the back of the cradle) until it "clicks" into place. C6240004 9 Repeat steps 7 and 8 for the three remaining color printheads in the Ink System. 10 Put the top cover onto the HP DesignJet CP Ink System Storage Container and raise the two lock-arms to the locked position. 4-27 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 128
Systems Removing and Storing Partially Used Ink Systems NOTE You can store the HP DesignJet CP Ink System UV (UV Pigmented ink) printheads and printhead cleaners in the storage container for up to six weeks without affecting the Outdoor Durability Warranty (providing you comply with the warranty - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 129
Storing Partially Used Ink Systems Removing the Ink System from the HP DesignJet CP Ink System Storage Container The sequence in which the printhead and printhead cleaner are removed from the HP DesignJet CP Ink System Storage Container is very important to prevent printhead damage. Always follow - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 130
handle and pull it out of the stall. C6240005 5 Repeat step 4 for the three remaining color printheads cleaners in the HP DesignJet CP Ink System Storage Container. 6 Put the top cover onto the HP DesignJet CP Ink System Storage Container and raise the two lock-arms to the locked position. 4-30 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 131
Controlling the Page Format 1 5 5 Page Format 5-2 Page Size and Accuracy 5-8 Selecting the Ink Emulation Mode 5-11 Adjusting Margins for Roll and Sheet Media 5-12 Rotating an Image 5-15 Printing a Mirror Image 5-19 Changing the Scale of a Printed Image 5-20 5-1 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 132
Controlling the Page Format Page Format Page Format This chapter explains how to make sure that the printer produces your print in the page format you want. Page Size Margin Printing area Inked area C4704042 5-2 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 133
Page size NOTE Margins Printing area Inked area Controlling the Page Format Page Format Page size can be specified from the front panel or in the software, where it may be called "Page Size", "Media Size", "Paper Size" etc., and where the options include, for example, ISO A3, ANSI Letter, Custom, - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 134
of the HP DesignJet PostScript drivers supplied with your printer; for format / Size to Inked area. Non-PostScript files Depending on the driver you are using, you may not need to change the page size in the front panel. The default Size setting (Software) in the Page Format menu causes the printer - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 135
Format Page Format of the HP DesignJet PostScript drivers supplied with this printer. If you are using page size. s If the page size is set to Software, the printer calculates the page width as the width of the loaded size is set to Inked area, the printer calculates the page width as the width of - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 136
the time it is received from your application. Page format Size= Inked Area Software ISO ANSI JIS ARCH Oversize Extra wide sizes Comments The printed page size is the inked area plus margins. For a definition of "inked area", see page 5-3. The printer looks to the print you have sent for a page - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 137
Page Size and Clipped Images Controlling the Page Format Page Format If you specify in your software a page size that is larger than the media size loaded in the printer, the printer will still print what it can, but may clip your image. A2 media in printer Clipped Area C4704049 A1 page size in - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 138
Format Page Size and Accuracy Page Size and Accuracy DEVICE SETUP Pg.Acc=Optimized Full menu mode Default: Optimized* The printer dynamically modifies the advance of the media, to achieve the best image print, depending on the printheads installed in the printer (Maximum accumulated error) on page - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 139
Controlling the Page Format Page Size and Accuracy The "Optimized" option means the printer will calculate the media advance dynamically depending on: s the printheads s the use of each printhead This selection will give best possible print quality, but page lengths may change between two or more - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 140
Format Page Size and Accuracy 5 With the "Page Accuracy" menu still selected, scroll through the menu until "Maximum" is displayed. Press Enter to access this menu. Page Accuracy Maximum C4704034 By selecting this option, the printer will advance media without any dependence on the printhead UV - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 141
values and you select Native ink emulation (no color adjustment), the printer may apply an excessive amount of ink which may affect image quality on some types of media. In extreme cases (more than 200% ink density) coated paper may become saturated, resulting in serious printhead damage. 5-11 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 142
Adjusting Margins for Roll and Sheet Media Adjusting Margins for Roll and Sheet Media Page format Margins Full menu mode Default: Extended Affects next file Besides nesting and setting the page size, you can also change the margin settings and expand - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 143
nonfunctional nozzles. See page 9-6, Checking Printheads, for more information on this feature. If you select Smaller Margins with PostScript files, the printer uses the Normal margin settings. The HP PostScript printer drivers provided with your printer use Extended margins only. The setting - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 144
Controlling the Page Format Adjusting Margins for Roll and Sheet Media Non-PostScript Files next file begins, the printer cuts the media again to give this page the narrow margin. Print Margins using the HP DesignJet CP UV Ink System When printing with the media selection UV Opaque vinyl, with - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 145
an RTL/HP-GL/2 file and the file contains no raster data. Page format Rotate All menu modes Default: 0 Rotating an Image from the Front Panel Except in the circumstances stated above, you can rotate an image from the printer's front panel, without changing the image in your software. The options - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 146
Controlling the Page Format Rotating an Image What is Rotated? x With roll media, both the specified in the software.) 0° 90° 180° 270° C4704044 The front panel's Rotate setting has no effect on PostScript files printed on sheet media. Use the settings in the PostScript driver to select - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 147
Controlling the Page Format Rotating an Image How Does Rotate Interact with Your Software? For PostScript files s On sheet media, the front-panel Rotate setting has the image. X + 12 + 12 mm X C4704050 s The rotate setting in your printer driver overrides the rotate setting in the front panel. 5-17 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 148
Controlling the Page Format Rotating an Image For Non-PostScript Files s The printer adds the rotation setting to any rotation angle you specify in your software. For example: For software applications which, like the printer, rotate counter-clockwise the result is the sum of the rotation selected - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 149
a Mirror Image Controlling the Page Format Printing a Mirror Image Page format Mirroring Full menu mode Default: Off . This can be done from the front panel, without changing the image in your software. Mirror Off Mirror On NOTE C4704051 Do not change the setting during a print, because - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 150
by using the PS scale option, accessed from the Page format menu. The PS scale feature is useful: s If your software does not support large formats. s If your file is too large for the printer's memory, and you reduce the page size in your software and then scale it up again using the front-panel - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 151
page. If ISO A4 page size is selected, the printer would reduce a larger image to fit the A4 size. Cumulative Scaling Factors The PostScript scaling factors are cumulative with software settings. For example, if you select 200% scaling in your software and 210% scaling in the front-panel PS Scale - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 152
Controlling the Page Format Changing the Scale of a Printed Image 5-22 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 153
Controlling the Overall appearance of a Print 6 6 Ways of Controlling the Print's Appearance 6-2 Changing Pen Widths and Colors Using the Internal Palettes 6-3 Changing the Treatment of Overlapping Lines (Merge) 6-9 Printing Color Images in Monochrome 6-10 Printing Speeds and Print Quality 6-12 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 154
your computer, not pages already in the printer's queue. If this is the case, it is stated in the relevant part of this chapter. Some of the ? By default, the printer looks to your software to provide information on all the above attributes. However, your driver or application may not provide - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 155
Palettes The "pens" discussed throughout this chapter are the "conceptual" pens in a software palette, rather than the printer's physical printheads. These settings have no effect on PostScript files. The printer has three pen palettes: s Factory s Palette A s Palette B. The factory palette cannot - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 156
and choose the palette you want. The following table describes the palette choices. Palette HP-GL/2 SETTINGS Software Palette= Full menu mode Default: Software Palette A Palette B Factory Comments The printer looks to your software for pen settings and ignores all three internal palettes. The - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 157
Controlling the Overall appearance of a Print Changing Pen Widths and Colors Using the Internal Palettes Viewing Current Config. Settings 1 Make sure either a roll or a sheet of media is loaded. 2 Make sure that the front-panel Color/Mono switch is set to Color. 3 Print the Current Configuration - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 158
go to the INTERNAL PRINTS menu and choose HP-GL/2 Palette. INTERNAL PRINTS HP-GL/2 Palette All menu modes In the printer! Using your software, you can create many more colors and, as long as you are using the correct driver, the printer will reproduce these colors by an appropriate mix of inks - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 159
Controlling the Overall appearance of a Print Changing Pen Widths and Colors Using the Internal Palettes HP-GL/2 SETTINGS Define palette Full menu mode Defaults: Palette: Factory Width: 0.35 mm Color: See Palette Print To Change the Palette Settings You cannot change - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 160
Controlling the Overall appearance of a Print Changing Pen Widths and Colors Using the Internal Palettes 6 Scroll to the next pen number you want to change, press Enter and do steps 3 through 5 again. 7 When all pen definitions are correct, press Previous until you exit the menus. IMPORTANT The - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 161
Overlapping Lines (Merge) Changing the Treatment of Overlapping Lines (Merge) HP-GL/2 Settings Merge Full menu mode Default: Off The Merge setting You can set the merge setting from your software in some applications. Settings in your software override the front-panel settings. NOTE:Merge settings - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 162
printed as black, then you should set all your colors to black in your software. For example, if supported in your software, use a pen number that is 100% black. Alternatively, you could make one of the printer's internal palettes (A or B) all black, and then select this as the current palette (see - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 163
monochrome. Color Mono Photo Productivity Economy Print mode NOTE 2 Send the file from your computer. C4704027 The Color/Mono setting also effects most of the printer's internal prints. The Image Quality print is always printed in color, even when Mono is selected in the front panel. 6-11 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 164
of Print mode and media type on print speed and the amount of ink used when printing an image. Print mode Coated Media Economy Printing Time Ink Used Productivity Glossy, *Backlit, and Vinyl Media Printing Time Ink Used Photo NOTE:*Printing on Backlit media takes the same time as Glossy - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 165
image using the six different media settings. This is representative of an E size print in Photo mode with 20% ink density in all four colors. The printing process used by the printer varies not only with the print quality setting, but also with the media type specified. Similarly, the printing time - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 166
Photo 600 x 600 600 x 600 Note: If you send an RTL file processed as 600 dpi to the printer in Productivity or Economy mode, it will be printed in Productivity or Economy mode, but with a resolution of 600 more economical in time. However the amount of ink used is the same as Productivity. 6-14 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 167
images containing gradient fills. - For Better Print Quality Select Productivity print mode with Heavy coated paper media type in the front panel for better print quality. In most cases, settings in your application software or printer driver override any settings you make on the front panel of the - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 168
3500CP Only Use the front-panel print mode key to toggle between the three print mode settings. Settings in your PostScript printer driver override the front-panel setting. Use your driver Mode and page 3-11, Using Coated Paper and Heavy Coated Paper with Productivity Mode, for more information - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 169
Managing Your Prints 1 7 7 Managing Pages Currently being Printed or Drying 7-2 Managing Pages not yet Printed (the Queue) 7-5 Avoiding Media Waste by Nesting Pages 7-11 7-1 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 170
are used interchangeably for files. PostScript jobs may have multiple pages. RTL and HP-GL/2 jobs are single page jobs. Where we talk about the print media Cancel on the front panel. Cancel Form Feed and Cut C4704023 The printer advances the media as though the print were finished. A multi-page - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 171
front panel displays: Wind the Take Up Reel Continue C4704034 Press the wind button on the Take Up Reel and press the ↓ to continue. The printer cuts the media. If you press the Form feed and cut button while using the Take up reel, ensure you follow correctly the unloading procedure - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 172
from your computer, for example to change the media type or replace the cartridges. 1 Press Pause on the front panel. Pause Color Mono Photo Productivity Economy NOTE C4704026 The printer finishes the current page and leaves the printer paused (indicated by the Pause light being on) until you - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 173
. If you send a very complex PostScript job with queueing turned off, the printer may stop during printing of the image while it is processing the job. This turned on. NOTE With queueing turned ON When Queueing is On and the printer receives print files, the files are stored in the queue in the - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 174
Managing Your Prints Managing Pages not yet Printed (the Queue) With queueing turned OFF If Queueing is Off and the printer receives print files, the files are printed as they are received, and are not stored in the queue. Nesting time-out settings have no effect - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 175
for a Time-out If all is in order (media loaded, ink system installed, and no file errors), there are still two reasons why a file you have sent from this case, the printer display shows the remaining time for the nesting time-out. See page 7-15, How Long does the Printer Wait for Another File - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 176
Managing Your Prints Managing Pages not yet Printed (the Queue) Identifying a Job in the Queue QUEUEING & NESTING Queue mgmt In Queueing / Nesting, you can scroll through the pages in the queue. Page ID All menu modes Each has an identifier, comprising: : - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 177
printing it, as it will just "fall off the end" of the queue as more files are sent. However, if you have sent a file in error and want to avoid any chance of it being reprinted, you can simply delete it, by selecting it and choosing Delete. To remove a job that - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 178
will get the one original and one copy. The maximum is 99. The setting you specify in this option overrides any value set by your software. Note that, if Rotate (see page 5-15, Rotating an Image) was on when you sent the file, every copy will be rotated also. 7-10 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 179
is Nesting? Nesting means placing pages side-by-side on the media (rather than one after the other), to avoid wasting media. Roll Direction of paper flow Media saved Nesting off Nesting on C47234010 7-11 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 180
a single page. Automatic Rotation does not apply to pages that have margins set to Smaller. Direction of paper flow Media saved Nesting off Nesting on NOTE C4704011 The printer's automatic rotatation does not apply to PostScript files. PostScript files will print in the orientation in which they - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 181
Media Waste by Nesting Pages When Does the Printer Try to Nest Pages? When all the following are true: s The printer is loaded with roll media rather than sheet or Photo). s All pages must be Postscript or all pages must be HP-GL/2. s Margin sizes must be the same for all pages (normal, smaller - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 182
if the speed with which you receive your prints is most important. The printer will try to nest pages in their queue sequence. If it comes across an off does not turn nesting off for pages already in the queue. The printer prints all the pages in the queue before accepting any more files. As soon - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 183
The factory default nest wait time is two minutes. This means that the printer waits for up to two minutes after the last file is received before the front panel menu. The available range is 1 to 99 minutes. While the printer is waiting for nesting to time out, it displays the remaining time in the - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 184
mm (0.08 in). This is done only if: s the Size option in the Page format menu is set either to a Photo option or to a discrete standard size, and s Smaller Margins with PostScript files, the printer uses the Normal margin settings. The HP PostScript drivers always use Extended margins and override - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 185
Recalibrating the Printer for Accuracy 8-6 Changing the Graphics Language 8-8 Changing the Interface Settings 8-10 To Change the I/O Time-out Setting 8-10 Upgrading Your Printer with More Memory 8-11 Turning on the Take Up Reel 8-12 Improving Throughput in the HP DesignJet 3500CP printer 8-14 8-1 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 186
3500CP Only To see the current configuration of your printer, print out the configuration print. The information contained on the configuration prints is described in the following tables. PostScript Configuration Print INTERNAL PRINTS PostScript config. All menu modes Item Printer Name Code - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 187
. s Printing area = page size minus margins. s X represents the vertical (paper path) axis. s Y represents the horizontal (carriage path) axis. The revision number of the printer's internal code. The size, in megabytes, of the printer's main standard memory, plus the amount of memory reserved for - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 188
Viewing the Current Overall Configuration of the Printer Item I/O setup Image quality -> Printhead service HP-GL/2 settings Device setup Page format Comments Current I/O configuration and time-out setting. Current printhead service check frequency setting. Current Palette and Merge settings - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 189
Your Printer Viewing Simultaneously Next C4704019 The Current Configuration Print lists in an easy-to-read format all the items available in the front- the small menu graphics that appear in the left margins of this manual whenever a particular menu item is explained. The meanings of all the - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 190
more dimensionally stable than paper-based media. If you use another type of media, let the media stabilize at the ambient temperature of the printer for 10 minutes. For information on media types, see the Media Guide for the HP DesignJet Printers provided with your printer. 2 Unload any media that - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 191
first. 1 2 3 8 Go to Recalibrate again, and choose Measure pattern. Χ4704038 When the printer has finished measuring and has ejected the sheet, the recalibration procedure is finished. UTILITIES Service tests Accuracy calibrations Restore factory Full menu mode only To Restore the Factory - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 192
menu. There are three selections, as follows: Graphics Language Automatic PostScript HP-GL/2 Comments Choose Automatic to let the printer determine which type of file it is receiving. This setting works for most software applications. Choose PostScript if you are printing only PostScript files and - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 193
-panel graphics language setting for subsequent prints. For information on ordering PJL reference information, see page 13-18, Ordering Accessories. The HP PostScript printer driver for Windows provided with your printer, adds the PJL language-switching commands to your output file, allowing the - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 194
Printer Changing the Interface Settings Changing the Interface Settings I/O SETUP Modular MIO Full menu mode only Network With a network interface (such as the HP : 30 min Some software applications do not write a file terminator at the end of a file. In this case, the printer does not know when - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 195
Interface Settings Upgrading Your Printer with More Memory 3500CP Only 3000CP Only Your printer comes with 36 MB of memory (4 expansion modules. See page 13-18, Ordering Accessories, for HP part numbers for the memory modules. For installation details, see the Setup Guide supplied with the printer. - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 196
Reconfiguring Your Printer Turning on the Take Up Reel Turning on the Take Up Reel The Take Up Reel enables you to have very long prints without the - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 197
Reconfiguring Your Printer Turning on the Take Up Reel pressed on the Front Panel. s Queueing is turned on. 5 Press the Previous key until you get back to the display saying the printer is Ready. 8-13 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 198
HP DesignJet 3500CP printer Improving Throughput in the HP DesignJet 3500CP printer There are many factors that affect the performance of your printer improve speed, use ink emulation at the setting Enhanced Native; see page 9-2, Selecting the Ink Emulation Mode. File coding Many applications allow - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 199
Controlling Image Quality 1 9 9 Selecting the Ink Emulation Mode 9-2 Calibrating the Color Output 9-3 Performing a Image Quality Test 9-4 Servicing the Printheads 9-5 Media Test Print 9-8 9-1 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 200
values and you select Native ink emulation (No color adjustment), the printer may apply an excessive amount of ink which may affect image quality on some types of media. In extreme cases (more than 200% ink density) coated papers may become saturated, resulting in serious printhead damage. 9-2 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 201
printheads over their lifetime, changes in media, and changes in the operating environment that affect color. The menu settings for Color calibration are: On The printer calibrates the color when: s Ink systems are replaced and UV Ink Sysytems The two ink types available for your printer have - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 202
Image Quality Performing a Image Quality Test Performing a Image Quality Test UTILITIES Service tests The image quality print helps you determine if you have image quality problems, and if you do, what the cause of the problem is and how to resolve it. The print contains patterns that are - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 203
use this feature if the image quality print indicated an alignment error. Refilling Printheads IMAGE QUALITY Printhead service Refill now Full menu mode only The Refill now selection causes the printer to immediately refill the printheads. Normally, it is not necessary to use this feature since - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 204
an image to be error-corrected for nonfunctional nozzles. The selections in this menu are: Now This selection causes the printer to perform a printhead check immediately. Off The printhead check functions is turned off. Printhead checks are done only when you replace an ink system. Frequency - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 205
NOTE Controlling Image Quality Servicing the Printheads If you are using a third-party Raster Image Processor (RIP) to print with your printer, the printer may not be able to switch to other nozzles. In this case, the printer will attempt to recover the nozzles. 9-7 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 206
Servicing the Printheads fills inconsistent or blemished? s Is the color of poor quality? s Does ink bleed from one color to another? s Are the lines broken, rough or Print is provided to help you print on non-endorsed media. Because HP has not tested these types of media you are responsible for the - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 207
How to perform the Media Test Print Controlling Image Quality Servicing the Printheads 1 When the front-panel displays SELECT MEDIA, use the ↑ Do not change the print mode setting until the printer has completed the Media Test Print. 4 The front panel then displays: STATUS Checking media C4704034 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 208
Servicing the Printheads 5 If the media has been correctly loaded, the front panel will then display: STATUS Aligning printheads C4704034 NOTE The printer aligns the printheads . (If you produce this print with the HP DesignJet CP Ink System installed it will have seven similar colored patterns - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 209
A UV Custom media B UV Custom media C UV Custom media D HP DesignJet CP Ink System (Imaging Ink) Installed Coated paper Heavy coated High-gloss photo Semi-gloss photo Imaging film-backlit Opaque vinyl NOTE:These print mode selections are only available when media is loaded and the printer has - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 210
Controlling Image Quality Servicing the Printheads 9-12 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 211
1 10 Maintaining Your Printer 10 Cleaning the Printer 10-2 Lens Maintenance 10-3 Normal Printer Use 10-6 Storing and Moving Your Printer 10-7 10-1 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 212
done by a qualified service technician. Cleaning the Printer Exterior and Inside the Doors s Clean the outside of the printer as required with , aerosol spray from the printheads may build up on the inside of the left and right access doors and inside the printer window. This aerosol buildup can be - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 213
optical sensor on the printhead carriage has a lens cover to protect if from ink aerosol and other contaminants. The lens cover is located on the lower right side of the carriage. C4704151 Lens Cover Over time, this lens cover will get dirty and need to be replaced. When the printer detects that the - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 214
Cover 1 Press the Replace Ink System key on the front panel. 2 When the printer carriage stops and the front panel displays the message "Open window to access printheads," open the window of the printer. NOTE:Do not open the window before the "Open window to access printheads" message is displayed - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 215
lens cover into the slot. Make sure the cover is firmly in place. C4704150 10 Press the ↓ key on the front panel. You have finished replacing the lens cover. 11 Close the printer window and the printer is ready to print. 10-5 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 216
an HP Support Pack or HP Service Contract, this maintenance is covered without extra cost. After the maintenance service, the message will disappear. If you choose to ignore the message, you can continue to use the printer as normal, but may encounter operational or print-quality problems. 10 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 217
printer properly to avoid possible damage to the printer. To prepare your printer, follow the instructions listed in printer terminates the menu session and return to the STATUS display on the front panel. The printer displays the message "Accessing printheads" while moving the printhead carriage - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 218
and Moving Your Printer Removing the Printheads 1 Open the window of the printer when the printer carriage stops and the front panel displays the message "Open window to access printheads." C4704140 After you open the window, the front-panel displays the message "Remove all printheads". 2 Press down - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 219
WARNING 3 Repeat step 2 for the remaining three printheads. Maintaining Your Printer Storing and Moving Your Printer When you have removed all four printheads, the front panel displays the message "Close window to continue." 4 Close the printer window. The front panel displays the message "Open - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 220
Maintaining Your Printer Storing and Moving Your Printer 3 Press down on the printhead cleaner handle and pull it out of the printer. 4 Repeat step 3 for the remaining three printhead cleaners. 5 Close the right door on the printer. C4723138 10-10 C4704107 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 221
the message "Open left door to access ink cartrg.". Continue with the next procedure, Removing the Ink Cartridges. Removing the Ink Cartridges 1 Open the left door on the printer. C4704108 After you open the left door, the printer displays the message "Remove all ink cartridge(s)" on the front panel - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 222
to continue". 5 Close the left door on the printer. 10-12 C4704148 After the left door is closed, The front panel displays "STATUS, Checking ink system" as the printer checks that all printhead cleaners have been removed. If the printer detects a printhead cleaner, it prompts you to remove it. - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 223
off from the main power switch at the back of the printer. 2 Disconnect any cables connected to the printer. The printer is now ready for transportation or storage. Store the Printheads and Printhead Cleaners in the HP DesignJet CP Ink System Storage Container see page 4-24, Removing and Storing - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 224
Maintaining Your Printer Storing and Moving Your Printer 10-14 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 225
A Note About Troubleshooting 11-2 Where to Find Help in Solving Problems 11-3 Finding the Source of Your Problem 11-4 Solving Image-Quality Problems 11-5 Solving Media-Handling Problems 11-28 Solving Ink System Problems 11-31 Clearing a Media Jam 11-44 Solving Communication Problems 11-45 Solving - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 226
image quality checking features. The HP DesignJet 3500CP printer provides new printing concepts such as: n Automatic Color Calibration n Fault Tolerant Print Modes n Image Quality Consistency n Continuous Printing n Color Emulation n Out of Ink Detection (when "Printhead check" is ON and frequency - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 227
Image Position or Content - Solving Color Accuracy problems - Solving Front-Panel Problems - Solving Miscellaneous Problems. n If the problem could be related to your software driver, and you are using an HP driver, refer to the driver's troubleshooting documentation and the on-line help in your - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 228
that it is firmly connected to the correct ports (see the Setup Guide). n Check that your printer's graphics language setting (in Device setup / Lang) matches the requirements of your software. If you have changed your interface, switch the printer off and then on again before trying to print. 11-4 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 229
-quality prints. For details of HP media, see page 3-4, Supported Media Types and the Media Guide for the HP DesignJet CP Printers supplied with the printer. How to Proceed with the Image Quality Print Diagnosis Solving image quality problems with the UV Pigmented ink is exactly the same as with - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 230
previously stored in the HP DesignJet CP Ink System Storage Container. n Are all four ink colors that you are using the same type of HP ink system? Never mix UV Pigmented ink and Imaging ink systems. Check that each ink cartridge is the same type of ink as the printhead. n Were all three components - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 231
Quality Print will help you differentiate between possible printhead errors and other problems such as incorrect front-panel selection, driver or RIP configuration or mechanical problems. Correct diagnosis of print problems will help HP Customer Support Centers to provide an accurate solution to any - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 232
the same type of media that you were using when you found the image quality problem. 3 Study each of the test patterns in the order listed to determine the type of image quality problem. 4 If you are using non-HP media and after the Image Quality Print test you still have the same quality - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 233
Troubleshooting Solving Image-Quality Problems 11-9 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 234
to the example shown below), then the printer is functioning correctly. The problem may be with your RIP, driver, etc. See page 11-22, No Printing Defects Found in the Image Quality Print for more troubleshooting information. If you see image problems in this test pattern then continue with the - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 235
What is Banding? Troubleshooting Solving Image-Quality Problems Banding is when you see repetitive horizontal (C) Cyan (C) and Yellow (Y) Solving the Problems The main causes of banding are: n Printheads n Media advance. Banding Caused by Printhead Problems If the test pattern has clear or dark - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 236
Troubleshooting Solving Image-Quality Problems 11-12 Example A Problem See: Corrective Action 1 Banding in cyan, blue and green columns only, but more evident in cyan than in blue and green columns. This is an indication that the cyan printhead may require servicing or could be damaged. _ - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 237
Troubleshooting Solving Image-Quality Problems Problem See: 3 Banding in yellow, red and _ green columns only, but more evident in yellow than in red and green columns. This is an indication that the yellow printhead may require servicing or could be damaged. 4 Banding in black column _ - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 238
related to misalignment but the troubleshooting actions are the same. NOTE:It is also possible that the banding was caused because you were using nonHP media. The performance of your printer can only be guaranteed if you use genuine HP media. Banding is the most common problem that can affect your - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 239
Troubleshooting Solving Image-Quality Problems Problems Due to Misalignment There are two types of misalignment of the colors, it will create gaps or overlaps between colors, see Example C. Example C Problem See: 1 Black, cyan, magenta and - yellow columns are correct but banding in any, or - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 240
using nonHP media. The performance of your printer can only be guaranteed if you use genuine HP media. Test Pattern 3: IMPORTANT Nozzle Print Test Use this test purely to confirm an error highlighted in Test Pattern 2:. Some of the printhead nozzle problems that you will see in this pattern do - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 241
Troubleshooting Solving Image-Quality Problems Nozzles not printing There are two ways to see this problem, it is easier to see the error from the first check. See example D. 1 In the top pattern, marked with numbers, if the diagonally stepped lines are broken in one or more steps - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 242
Troubleshooting Solving Image-Quality Problems Nozzles misdirected If all the stepped lines are visible in the top pattern, then all the printhead nozzles are printing. However the nozzles could still be misdirected, possibly due to some dried ink around the nozzles, as shown in the following - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 243
and print the Image Quality Print again. See page 11-31, Solving Ink System Problems. e If the error is still present replace the Ink System, corresponding to the bad color and repeat the image quality test. f If the error continues contact HP support. See the page 11-56, Getting Help. 11-19 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 244
Troubleshooting Solving Image-Quality Problems color will be present in one part of the circle and white will Problem 1 Third color present/ misalignment in either the boxes or circles of the test image. See: Corrective Action Example F a Perform the printhead alignment check using genuine HP - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 245
Troubleshooting Solving Image-Quality Problems paper and slide the paper Problem See: Corrective Action 1 If there is no apparent color Example H a Select Color Calibration to Now. difference in the center box at the 90% mark, this indicates that the printhead is producing incorrect size ink - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 246
the RIP (If you are using one) n the software applications you are using. Use the following table to configure your system correctly. What to Configure Configuration Setting Printer Front-Panel Menu Media HP PostScript driver (Windows or Mac) Dry time Print mode setting Optimal Setting Unload - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 247
Accuracy problems Troubleshooting Solving Color Accuracy problems 3500CP Only These are two areas you should review when troubleshooting a color accuracy problem: Configuration Check that you are using the correct driver setting and CRD information for your software. Check which ink emulation - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 248
Troubleshooting Solving Color Accuracy problems Configuration The configurations of the printer, the driver, and/or the Software RIPs define how ink is applied to each type of media. Use the information in the following table to configure your printer and software for best color accuracy. Location - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 249
NOTE Troubleshooting Solving Color Accuracy problems To have accurate colors, the media settings must match the type of media you have loaded in the printer. If you are using non-HP media with HP drivers, the colors in your print may not be accurate. 11-25 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 250
Troubleshooting Solving Color Accuracy problems Where to Find Additional Information The means of accurately managing the colors printed by your printer vary with the software application and driver being used. Refer to the following documentation: n The Software Application Note for your - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 251
Troubleshooting Solving Color Accuracy problems There are Smears and/or Scratching on Your Printed Media. This can appear on paper based media if there is a lot of ink printed quickly, the media gets distorted and as the printheads move over the media, the printheads and the media come into contact - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 252
Troubleshooting Solving Media-Handling Problems Solving Media-Handling Problems Roll media Sheet media 11- Cut Immediately after a Print has Finished n Check the Page format / Margins setting. When this is set to Smaller, the printer waits until the next print begins printing so it can create a - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 253
Troubleshooting Solving Media-Handling Problems between prints or nesting sets. n If you need to cut the media before the ink-drying time has passed or before the next print set to on or off; change it if necessary. n Your software application may have disabled the automatic cutter. Refer to your - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 254
Troubleshooting Solving Media-Handling Problems The Cutter is Jammed n Switch the printer off. n Open the window. n With you finger and thumb carefully pinch together the cutter assembly plates (1) and move it to the left (2). 1 2 C472378 n If the paper needs to be removed from the printer because - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 255
, printhead cleaners and ink cartridges in turn. Ink System Error INK SYSTEM ERROR xxxxxx C4704034 This message occurs after an earlier report of an error, when you have not fixed the problem. The error code "xxxxxx" indicates the nature of the problem. You will need to press the Replace Ink - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 256
an earlier error. The code value in the message indicates the type of error. n See the "Ink system error" message. Mixed ink system The printer has detected components of different ink systems types (for example, Imaging and UV Pigmented). Printing has been disabled to prevent the printheads from - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 257
problem with one or more of the printheads. n See the message "Printhead contact error". Printhead failure The ink systems have failed and should be replaced. n See the message "Printhead failure". Printhead removed One or more of the printheads are not detected by the printer. Printing - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 258
sure that the electrical contacts on the printheads and the printer carriage are free from ink deposits. (See 11-42, Cleaning Electrical Contacts). 3 Try reseating the printheads. If you have trouble reseating the printheads, see If You Have Problems Reseating a Printhead on page 11-41. NOTE: After - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 259
Printhead Alignment Errors Troubleshooting Solving Ink System Problems Printhead alignment error n n o n ---> C4704034 The printer automatically runs the printhead alignment procedure every time you load, replace or even reseat a printhead, whether it is a new printhead or not. Do not remove the - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 260
or If the Problem is not Fixed Above If the Printhead Alignment Error message still occurs, the printer will not be able to print with optimum quality. 1 In some cases you may be able to print, but image quality cannot be assured. It may be necessary to reseat or replace your ink system to restore - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 261
Printhead Checks Troubleshooting Solving Ink System Problems Your printer makes a printhead check at the frequency set in the Image Quality / Printhead Service / Printheads Check / Frequency front-panel menu. This check is also made when you power the printer on, when you explicitly request a - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 262
checking. If you are unable to fix the errors now, press ↓ to cancel (abort) the procedure. n Remove the printhead completely from the printer carriage. You should ensure that all four printheads are of the same type-Imaging (part numbers C1806A to C1809A) or UV Pigmented (C1892A to C1895A). 11-38 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 263
get an error, with the squares continuing to flash, you may need to remove and reinstall all printheads to clear it. See If You Have Problems Reseating a Printhead on page 11-41. Repeat these steps for any other printheads that need replacing. Close the window. Checking the Printhead Cleaners Check - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 264
are using. (The printhead, cleaner and ink cartridge must all be of the same type.) For Imaging Ink Systems the part numbers are C1806A to C1809A, and for UV Pigmented Ink Systems they are C1892A to C1895A. n Replace the ink cartridge valves in their correct color-coded locations. The triangular - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 265
partly inserted in the carriage; they may be making electrical contact and be the cause of the reseating problem, as you try to reseat other printheads. If the printer still refuses to accept your printheads, try replacing the indicated ink system (see 11-38, Checking Ink Systems) or call HP - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 266
Troubleshooting Solving Ink System Problems Cleaning Electrical Contacts The printer prints by firing tiny drops of ink onto the media. This is controlled by electrical signals that are sent from the printhead carriage to the printhead , the HP C6247 Ink Cleaner-follow the supplied instructions. 1 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 267
CAUTION Troubleshooting Solving Ink System Problems Do not touch, wipe, or attempt to clean the printhead nozzles (on the right-hand side in the diagram above). This can damage the printhead. Handle the ink systems with care. 3 Using damp cotton swabs, clean the electrical contact pads (the copper - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 268
panel displays: Switch power off Check paper path C4704034 2 or: Switch power off Check printhead path C4704034 switch the printer OFF at the power switch at the back of the printer, open the window, and lower the media lever. 3 Carefully move the printhead carriage out of the way - if possible - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 269
Solving Communication Problems Troubleshooting Solving Communication Problems If there is a Problem Communicating between Your Computer and the Printer Some symptoms of a communication problem are: n The front-panel Receiving light does not come on. n The front-panel display does not show STATUS / - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 270
included in the following drivers supplied with your printer - HP DesignJet PostScript® drivers for Power Macintosh® and Macintosh® (QuickDraw™) - HP DesignJet PostScript® drivers for Microsoft® Windows™ applications. n The documentation supplied with your application software. If the Print is - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 271
Accessories for details of memory expansion modules. If a Long-Axis Print Is Clipped n Does your software support long-axis prints? n Have you specified an appropriate media size in your software? n Unless it is a PostScript file, make sure that the printer's Page format / Size is set to Inked - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 272
and the printer: n Is your software configured for this printer? For general advice, see Set Up Your Software in the Setup Guide. For advice specific to your software, see either the documentation supplied with the driver or any Software Application Notes supplied with your printer. n If you - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 273
try the other settings: (PostScript for a PostScript file, HP-GL/2 for an HP-GL/2 file etc.) and send the file again. n Depending on the software, drivers and RIPs you are using with your printer, there will be different solutions to solving this problem. Refer to the Vendor's User Documentation for - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 274
Troubleshooting Solving Problems with Image Position or Content If the Printer has Printed a Different Print than the One You were Expecting One possibility is that you have accidentally initiated one of the printer's internal prints: n The printhead Alignment Print. (A small pattern of colored - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 275
Solving Front-Panel Problems Troubleshooting Solving Front-Panel Problems If the Replace Ink System Key Does Not Work n Make sure the window is closed before you press Replace Ink System. n The printer may be busy. Wait until it has completed the current process. n Press Enter to clear the - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 276
Troubleshooting Solving Front-Panel Problems If a "System Error" Message Is Displayed Press Enter. If the message does not clear: 1 Turn the printer off, then on again to try to clear the error message. 2 If the message is still displayed, record the whole alphanumeric code. Report the code to the - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 277
Troubleshooting Take Up Reel problems Take Up Reel problems Take Up Reel Does Not function n You may have a power problem. Check the is connected correctly. n Check the sensor operates correctly by placing a sheet of paper over the sensor. n Defective Right Hand Take Up Reel Assembly. n Defective - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 278
may have a problem with your application driver. Is your software configured for this printer? For general advice, see the Setup Guide. For advice specific to your software, see either the documentation supplied with the driver or the Software Application Notes supplied with your printer. n If you - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 279
Troubleshooting Solving Miscellaneous Problems If the Printer Waits Too Long to Print a Nest n Change the Nest wait setting. See page 7-15. If the Bail (Black Metal Bar) does not Lower All the Way n If the bail (the black metal bar just inside the printer's window) will not lower all the way, check - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 280
you have a problem with your printer. For a list of the support services available, refer to the Hewlett-Packard Support Services booklet shipped with this printer. 11-56 What to Do Before You Call 1 Review the troubleshooting suggestions in this chapter: n In the relevant driver documentation - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 281
Troubleshooting Getting Help n If possible print out the following reports. See page 2-12, Printing Other Internal Prints and fax them to the support center helping you: - Usage report - Postscript config. - Service print. 11-57 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 282
Troubleshooting Getting Help 11-58 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 283
Front-Panel Messages 1 12 12 Message Explanations and Actions 12-2 12-1 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 284
error Continue→ Calibrate Yes → Color No → Calibration done Continue→ Cancelled Continue→ The printer is moving the platform that contains the printhead cleaners to a place where you can access them. Wait for a few seconds until this operation has finished. The printer is moving the carriage - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 285
cannot be assured. To fix any errors, see the check-lists in 11-38, Checking Ink Systems. The printer has detected an error in the printheads indicated by the empty squares. The printhead can be replaced, but you should replace all components of the failing ink systems as soon as possible. Reseat - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 286
Action Edge not found Reload media The printer could not find edge of media Printhead Cleaners. If this does not solve the problem, you will have to replace the entire ink system (printhead, printhead cleaner, and ink cartridge) using the Replace Ink System key. If you don't correct the error - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 287
cartridge immediately; see 11-40, Checking the Ink Cartridges. If this does not solve the problem, you will have to replace the entire ink system (printhead, printhead cleaner, and ink cartridge) using the Replace Ink System key. If you don't correct the error now, you will see the status message - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 288
; see 11-40, Checking the Ink Cartridges. If this does not solve the problem, you will have to replace the entire ink system (printhead, printhead cleaner, and ink cartridge) using the Replace Ink System key. The printer has found that an earlier "Out of ink" error has not been corrected. One or - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 289
and Action Ink system replacement has been completed successfully. Resume normal operations. You have lowered the media lever to align the media with the entry platen. Lift the lever at the right edge of the paper path on the printer when you've finished aligning the roll media as instructed. The - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 290
-size paper or larger, in landscape orientation) and redo the procedure: • Use Image quality / Printhead service / Align now for printhead alignment. • Use Image quality / Printhead service / Printheads check / Now for a printhead check. MIO error The flow of data from the computer to the printer - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 291
for example, Imaging and UV Pigmented). Printing will be disabled until the ink systems are all of the same type. The error code "88xxxx" indicates a mixed ink system error. Press the Replace Ink System key to replace the erroneous ink systems in order to print with your printer again. You can press - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 292
. To fix the problem, select ↑ to check the ink system; see 11-35, Printhead Alignment Errors. The printhead check procedure has failed, or the printer has detected a fault that stops the procedure from completing. Subsequent messages will explain the error further: s "Replacement of lens cover - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 293
and Action The message "Printhead check error" may be displayed if: s You are using colored media. Either disable checking or use media that is clean, white, and opaque. See the remarks on 11-35, Media Problems. s There are dirty nozzles on the printhead. Replace your ink system (see page 11 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 294
check the printheads. Open the window when indicated, and remove the printheads indicated. Try reseating the printhead (see If You Have Problems Reseating a Printhead 11-41). If the problem recurs, the ink system should be replaced at the earliest opportunity. If you don't correct the error now, you - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 295
waiting for you to replace the ink cartridges indicated by flashing squares. Replace lens cover Continue→ You are in the ink system replacement process, and lifted the window when instructed. The printer is waiting for you to replace the lens cover on the printhead carriage with a new one. Spare - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 296
. Replace printhead(s) ssts Replace printhead(s) Close window Replace sss* Close right door You are in the ink system replacement process, and lifted the window when instructed. The printer is waiting for you to replace the printheads indicated by flashing squares. (If you have persistent problems - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 297
Reload media STATUS messages Switch power off Switch power off Check paper path Switch power off Check printhead path System Error 060000 Explanation and Action You have selected transport mode in the front-panel menu. The printer is waiting for you to accept or reject the transport mode. Accepting - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 298
that you have not changed the ink cartridges from Imaging to UV Pigmented. You will then be given the opportunity of replacing the incorrect ink cartridges by the correct ones. Verify ink system ssts→ At power-on, the printer has detected an error in the ink systems shown by flashing squares - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 299
STATUS Accessing printheads You have pressed the Replace Ink System key or there is an error in the printheads and you have pressed ↑ or ↓. The carriage is moving out so that you can access the printheads. Wait until the carriage is in position. STATUS Aligning printheads The printer is printing - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 300
cover on the printhead carriage requires maintenance. Press the Replace Ink System key to replace the lens cover with a new one. Spare lens covers are inside the right door. See the instructions for lens cover replacement on page 10-3, Lens Maintenance. STATUS Loading roll The printer is loading - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 301
for further messages. The printer is recovering the printheads after an ink system replacement process (only for UV Pigmented inks), or you have initiated the printhead recovery procedure under Utilities / Service Tests/ Recover Printheads. Wait for the printhead recovery procedure to complete. 12 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 302
and Action The printer is filling the printheads. Wait for the process to complete. The ink system replacement process has been cancelled, and the printhead carriage is returning to its station at the right of the printer. Wait until the carriage is in position. The printer is trimming the - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 303
Reference 13 13 Printer Specifications 13-2 Interface Specifications 13-10 Interface Cables 13-11 Regulatory Notices 13-12 Declaration of Conformity 13-16 Ordering Accessories 13-18 13-1 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 304
with: HP DesignJet CP Ink System: For use with: HP DesignJet CP Ink System UV: See also Supplies HP Coated Paper HP Heavy coated paper Source catalog and HP Heavyweight Coated Paper 3M Opaque Imaging Media (in Europe and USA) HP High-Gloss Photo Paper 3M Lustre Overlaminate HP Media Guide HP - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 305
(0.67 in) 15 mm (0.59 in) Using CP ink Leading edge: systems (UV) with Trailing edge: HP or 3M media Sides: 46 mm (1.81 in) 17 supported HP-RTL (with color extensions) HP-GL/2 Adobe PostScript Level 3 (supports Asian languages) PJL, PML Accuracy selection Optimized Constant Maximum Using HP - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 306
up to 68 (+4) MB RAM Printing Specifications 3M™ MCS™ Warranty for Graphics Produced on HP DesignJet CP Printers Graphics made with 3M™ Changeable Opaque Imaging Media 8522CP, HP DesignJet CP Ink System UV and 3M™ Luster Overlaminate 8519CP or 3M™ Matte Overlaminate 8520CP, by 3M™ TIJ Graphics - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 307
Reference Printer Specifications Printer Power (PBB and PBDE). All housing parts made of the same material: ABS. 90% of parts marked according to ISO 11469 standard. chlorine and printed with inks that do not contain heavy metals. For specification of this User Guide see the back cover. - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 308
Reference Printer Specifications Environmental Specifications to 70°C (-40° F to 158° F) Printhead and Printhead Cleaners stored in the HP DesignJet CP Ink System Storage Container: Temperature: +15°C to Commission. Class B1 computing device. CFR 47 Part 15 Australia New Zealand Meets AS/NZS - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 309
Reference Printer Specifications Printer Safety Specifications Information Technology Equipment (ITE), Movable, Class I, Norway NEMKO approved, EN 60950, EMKO TSE(74)DK207/94 USA Underwriters' Laboratories "Listed" ITE, UL 1950 China CCIB certified GB 4943-90 1st Ed. Czech Republic EZU - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 310
Reference Printer Specifications Printing Area (= Media Size Minus Margins) Media Size (and Orientation of Media) Printing Area (Width x Height) by Orientation of x 564 554 x 805 524 x 801 801 x 1153 For margins, see page 5-12. This table is calculated using normal margins with imaging ink 13-8 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 311
Reference Printer Specifications Printing Area (= Media Size Minus Margins) Actual Media widths Page Size Extra Wide 42/50/54 in 1m (39.37in) x 1.4m (55.6 in) 50/54 in 44 x 62in (1.12m x 1.57m) 54 in 54 x 76in (1.37m x 1.93) 50/54 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 312
HP JetDirect Print Server (Network Interface), see the JetDirect Print Server documentation supplied with the Print Server Interface or consult your dealer. Parallel (IEEE-1284 compatible/Centronics) Interface The connector on the printer is 36-pin female. Most existing parallel cables support - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 313
ft.) Connector type at computer end of cable 8-pin male miniDIN Cables for PCs Interface type (Computer) IEEE compatible/Centronics Interface (All) HP part number Cable length C2951A 3.0 m (9.8 ft.) Connector type at computer end of cable 25-pin male Cables for Unix Systems Interface type - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 314
ink systems used in the printer (HP part numbers for Imaging inks: C1806A [black], C1807A [cyan], C1808A [magenta] and C1809A [yellow]) (HP part numbers for UV Pigmented inks: C1892A [black], C1893A [cyan], C1894A [magenta] and C1895A [yellow]) by mailing a request to this address: Hewlett-Packard - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 315
Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by the Hewlett-Packard Company, may the FCC: "How to Identify and Resolve Radio-TV Interference Problems". This booklet is available from the US Government Printing Office, Washington, DC 20402 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 316
Reference Regulatory Notices When connected to LAN cables using print server accessories... This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 317
UK) Telecommunications Statement The HP DesignJet 3500CP and 3000CP printers, models C4723A and C4724A, are approved under Approval Number NS/G/1234/5/100003 for indirect connection to public telecommunication systems within the United Kingdom. Address Hewlett-Packard Company Manager of Corporate - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 318
Accessory: Hewlett-Packard Española S.A. Barcelona Division Avenida Graells, 501 08190 Sant Cugat del Valles Barcelona, Spain HP DesignJet 3500CP and 3000CP Inkjet Printers HP C4723A, HP C4724A HP Jet Direct print servers (1), HP FCC Part 15 Hewlett-Packard Sales and Service Office or Hewlett-Packard - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 319
in a typical system with a Hewlett Packard DesignJet series printer Sant Cugat del Valles (Barcelona), January 31st 1998 Jordi Balderas, Quality Engineering Manager European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ - TRE, Herrenberger - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 320
Reference Ordering Accessories Ordering Accessories Item HP Part Number Cables Documentation 3500CP User's Guide and Quick Reference Guide 3000CP User's Guide and Quick Reference Guide Software Application Notes (graphics packages) Hewlett-Packard Support Servicesa Chinese English French German - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 321
achieve the best performance from your printer, we recommend you only use genuine Hewlett-Packard accessories and supplies, whose reliability and performance have been thoroughly tested to give trouble-free performance. For Example: n HP drivers are developed to support all the latest features and - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 322
Accessories Item HP Part Number Driversa Latest versions of the following were shipped with this printer: HP DesignJet PostScript Driver for Power Macintosh and Macintosha HP DesignJet PostScript Driver for Microsoft Windowsa HP-GL/2 Windows Driver HP DesignJet HPGL/2/RTL autocad drivers - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 323
HP Plotters and large format printers. which you can order through your HP Sales office part number 5959-9734. How to Order Supplies and Accessories You can order supplies and accessories in any of the following ways: n Call your local authorized HP dealer. n Contact your local HP Sales and Support - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 324
Reference Ordering Accessories 13-22 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 325
, plotter, tape drive, etc. Your HP DesignJet is a device. dpi Dots per inch, a measure of print resolution. driver The software that controls the communication between a computer and a device. front panel The control panel on the right of the printer. clipping Losing part of a drawing at the - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 326
of Hewlett-Packard's standard graphics languages for plotters and printers. Produces vector data. Newer than HP-GL. plotter has no physical pens, the lines it draws match the attributes of a pen. The material, usually paper, onto which the printer prints. platen The exterior part of the printer - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 327
software applications. ROM SIMM A physical module containing read-only data, that can be installed in the back of the printer to provide upgrades. semi-gloss photo A semi glossy, opaque photographic paper One of Hewlett-Packard's standard graphics languages for plotters and printers. Produces raster - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 328
Glossary G-4 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 329
11-13 printhead problems 11-11 solving problems 11-11 test pattern 11-10 troubleshooting 11-11 black and white prints 11-49 blank print 11-46 blurred lines 11-26 C cables interface 13-11 calibrating color output 9-3 calling HP 11-56 cancelling a page 7-2 changeable opaque vinyl, print margins - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 330
Print removing and replacing 4-19 loading media problems 11-55 9-9 HP Coated Paper 3-8 ink components 4-12, 11-6 ink emulation mode long-axis print 11-47 M HP DesignJet CP ink support media types for 3-4 selecting 9-2 ink level maintaining your printer 10-1 maintenance HP Heavyweight Coated - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 331
3M Clear Imaging Media 3-8 nest problems 11-55 selecting 6-4 coated paper 3-8 nesting 7-11 viewing current settings 6-4 combinations with print quality and automatic rotation 7-12 partial print 11-46 3-10 and margins 7-16 pausing 7-4 for HP DesignJet CP ink 3-4 and page size 5-7 pen - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 332
specifications 13-8, 13-9 prints managing 7-1 problem solving 11-3 problems with R recalibrating the printer 8-6 refilling printheads 4-8 Refills 4-5 regulatory notices 13-12 removing ink systems 4-29 replace ink system 11-34 replace ink system problems 11-51 replacing lens cover 10-4 roll media - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 333
9-9 test the printer 11-4 testing media 9-8 transport mode selecting 10-7 troubleshooting color accuracy 11-21 color alignment 11-20 color misalignment 11-15 Index color variation 11-21 HP DesignJet CP Ink System communication problems 11-45 UV 4-2 graining 11-5 V ink system problems 11-31 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 334
Index I-6 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 335
. If mailing to the address in Spain, fill out the other sheet. Alternatively, you can fax this form to: USA (1) 619 655 6640, Attn: HP DesignJet Marketing Dept. or Spain (34) 3 582 2848, Attn: Learning Products Dept. Please circle the appropriate score Overall ease of use Use of language Use of - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 336
the ends together BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO. 24343 SAN DIEGO, CA POSTAGE WILL BE PAID BY ADDRESSEE HP DesignJet Marketing Center Hewlett-Packard Company Building #7 16399 West Bernado Drive San Diego, CA 92127 U.S.A. -34 NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES Thank - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 337
. If mailing to the address in the USA, fill out the other sheet. Alternatively, you can fax this form to: USA (1) 619 655 6640, Attn: HP DesignJet Marketing Dept. or Spain (34) 3 582 1400, Attn: Learning Products Dept. Please circle the appropriate score Overall ease of use Use of language Use of - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 338
Any comments? Fold here and then staple or tape the ends together Hewlett-Packard Company Barcelona Division Attn: Learning Products Dept. Avda. Graells, 501 08190 Sant Cugat del Vallès Spain -36 - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 339
HP DesignJet CP Ink System UV and 3M Luster Overlaminate 8519CP or 3M Matte Overlaminate 8520CP, by 3M TIJ Graphics Certified Fabricators on HP DesignJet CP printers this time frame, 3M will replace the materials at no charge. Wide Warranty bulletin for details on supported products, graphic - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 340
Hewlett-Packard Limited Warranty Statement HP ProductDuration of Limited Warranty Software: 90 Days Ink Cartridges: 90 Days Printheads: 1 Year Printer and Related HP Hardware: 1 Year A.Extent of Limited Warranty 1.Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 341
Warranty Period If your hardware should fail during the warranty period, read the "Troubleshooting" section in this guide, then contact your local Hewlett-Packard Sales and Support Office or an Authorized HP Personal Computer Dealer Repair Center and arrange for onsite repair of the product. Retain - HP Designjet 2500/3500cp | HP DesignJet 3000/3500 CP Printer User’s Gui - Page 342
Manual Part Number:C4724-90051 English Printed in Europe This manual has been printed on chlorine-free paper
58%
14%
8%
20%
1584
4998
325
425
488
2000
18
C4724A/C4723A
HP DesignJet 3500/3000CP Printer
User’s Guide