HP DeskJet Ink Advantage 2300 User Guide

HP DeskJet Ink Advantage 2300 Manual

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  • HP DeskJet Ink Advantage 2300 | User Guide - Page 1
    User Guide HP DeskJet Ink Advantage 2300 All-in-One series
  • HP DeskJet Ink Advantage 2300 | User Guide - Page 2
    RESERVED. REPRODUCTION, ADAPTATION, OR TRANSLATION OF THIS MATERIAL IS PROHIBITED WITHOUT PRIOR WRITTEN PERMISSION OF HP, EXCEPT AS ALLOWED UNDER THE COPYRIGHT LAWS. THE ONLY WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH IN THE EXPRESS WARRANTY STATEMENTS ACCOMPANYING SUCH PRODUCTS AND
  • HP DeskJet Ink Advantage 2300 | User Guide - Page 3
    lights ...4 Load media ...8 Load an original on the scanner glass ...12 Paper basics ...13 Open the HP printer software ...15 Use the HP Smart app to print, scan, and troubleshoot 16 Print using the HP Smart app (Windows 10) ...17 Sleep mode ...18 Auto-Off ...19 2 Print ...21 Print documents ...22
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    (non-network connection 46 Connect a new printer ...47 6 Solve a problem ...49 Jams and paper-feed issues ...50 Ink cartridge issues ...54 Printing issues ...56 Copy issues ...61 Scan issues ...62 Printer hardware issues ...63 HP support ...64 Appendix A Technical information ...67 Specifications
  • HP DeskJet Ink Advantage 2300 | User Guide - Page 5
    1 Get started ● Printer parts ● Control panel features ● Status lights ● Load media ● Load an original on the scanner glass ● Paper basics ● Open the HP printer software ● Use the HP Smart app to print, scan, and troubleshoot ● Print using the HP Smart app (Windows 10) ● Sleep mode ● Auto-Off ENWW
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    Printer parts 1 Paper-width guide 2 Input tray 3 Input tray shield 4 Scanner lid 5 Scanner glass 6 Control panel 7 Cartridge access door 8 Ink cartridges 9 Output tray 10 Output tray extender (also referred to as the tray extender) 11 Power connection 12 USB port 2 Chapter 1
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    for example, after loading paper or clearing a paper jam). Resume light: Indicates the printer is in a warning or error state. Start Copy Black button: Starts a black- button: Turns the printer on or off. Ink Alert lights: Indicates low ink or an ink cartridge problem. ENWW Control panel features 3
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    still has plastic tape on it. - The corresponding ink cartridge is low on ink. Solution - If one of the ink cartridges is missing, the printer enters the single-cartridge mode. To exit the single-cartridge mode, insert the corresponding ink cartridge. For more information about the single-cartridge
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    Make sure that you are using the correct HP ink cartridges for your printer. - If the error persists, replace the ink cartridges. For information about how to replace ink cartridges, see Replace ink cartridges on page 40. ● The Resume light is blinking and one Ink Alert light is on. ENWW Status
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    One of the following might have occurred. - The counterfeit or previously used ink cartridges are installed. - Both of the ink cartridges are very low on ink. Solution - If the ink cartridges are newly installed, they might be counterfeit or previously used. Refer to the message in the HP printer
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    The scanner is not working. - The printer is in an error state. Solution Reset the printer. 1. Turn off the printer. 2. Unplug the power cord. 3. Wait a minute, and then plug the power cord back in. 4. Turn on the printer. If the problem persists, contact HP. The printer can still print even if the
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    Load media Select a paper size to continue. To load full-size paper 1. Raise the input tray. 2. Slide the paper-width guide to the left. 3. Insert a stack of paper into the input tray with the short edge down and the print side up, and slide the stack
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    4. Slide the paper-width guide to the right until it stops at the edge of the paper. 5. Lower the output tray and pull out the output tray extender. To load small-size paper 1. Raise the input tray. 2. Slide the paper-width guide to the left. ENWW Load media 9
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    tray with the short edge down and the print side up, and slide the stack of paper down until it stops. 4. Slide the paper-width guide to the right until it stops at the edge of the paper. 5. Lower the output tray and pull out the output tray extender. To load
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    2. Slide the paper-width guide to the left. 3. Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopes down until it stops. The side to
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    Load an original on the scanner glass To load an original on the scanner glass 1. Lift the scanner lid. 2. Load the original print-side down on the right corner of the scanner glass. 3. Close the scanner lid. 12 Chapter 1 Get started ENWW
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    . Get sharp, crisp images when you use this paper with any inkjet printer. It is available in glossy finish in several sizes, including A4, for longer lasting documents. ● HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save
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    printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of photos or multiple prints to share. Business documents ● HP Premium Presentation Paper 120g
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    the HP printer software. NOTE: ● If you are using the HP Smart app instead of the printer software, see Use the HP Smart app to print, scan, and troubleshoot on page 16. ● Each device must have the app or software installed in order to print. After installing the HP printer software, do one of
  • HP DeskJet Ink Advantage 2300 | User Guide - Page 20
    and order supplies. NOTE: The HP Smart app is supported on Windows 10 for the printer. The app might not be available in all languages. Some features might not be available with all printer models. ● For basic instructions on how to print, scan, and troubleshoot using HP Smart, see Print using the
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    instructions for using the HP Smart app to print from your device. For more information about the app, see Use the HP Smart app to print, scan, and troubleshoot on page 16. To begin using the HP printer or add a new printer. To print from a Windows 10 device 1. On the Home screen of HP Smart, do one
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    Sleep mode ● Power usage is reduced while in Sleep mode. ● After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity. ● The Power button light is dimmed in Sleep mode. ● The time to Sleep mode cannot be changed. 18 Chapter 1 Get started ENWW
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    help reduce energy use. Auto-Off turns the printer off completely, so you must use the Power button to turn the printer back on. If your printer supports this energy saving feature, Auto-Off is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto
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    20 Chapter 1 Get started ENWW
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    2 Print ● Print documents ● Print photos ● Print envelopes ● Print using the maximum dpi ● Tips for print success ENWW 21
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    (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. from the Print on Both Sides Manually drop-down list. 6. After you print the first side, follow the on-screen instructions to reload the paper with the
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    that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Select the appropriate options. ● On the Layout tab, select Portrait or Landscape orientation. ● On the Paper
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    in the input tray and the output tray is open. You can load one or more envelopes into the input tray. Do not use shiny or embossed application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Select the appropriate options. ● On
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    other settings and requires a large amount of disk space. For a list of supported print resolutions, visit www.support.hp.com. To print in maximum dpi mode (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box
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    snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray. For more information, see Load media on page 8. Printer settings tips (Windows) ● To change default print settings, open the HP printer software, click Print & Scan, and then click Set Preferences
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    go to the Printing Shortcut tab, select one printing shortcut, and then click OK. HP ink cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service
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    28 Chapter 2 Print ENWW
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    3 Copy and scan ● Copy documents ● Scan using the HP printer software ● Scan using the HP Smart app (Windows 10) ● Tips for successful scanning and copying ENWW 29
  • HP DeskJet Ink Advantage 2300 | User Guide - Page 34
    Copy documents NOTE: All documents are copied in normal quality print mode. You cannot change the print mode quality when copying. To copy documents 1. Load paper in the input tray. For information about how to load paper, see Load media on page 8. 2. Load the original print side down on the right
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    To scan a document or photo to a file (Windows) 1. Load the original print side down on the right front corner of the scanner glass. 2. In the HP printer software (available from the Start menu), click Scan, and then click Scan a Document or Photo. 3. Select the type of scan you want and then click
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    side down on the right front corner of the scanner glass. 2. In the HP printer software (available from the Start menu), click Scan, and then click Scan a to the detailed settings pane. 5. When you have finished changing settings, do one of the following. ● Click Scan. You are prompted to save or
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    10) This section provides basic instructions for using the HP Smart app to scan from your device. For more information about the app, see Use the HP Smart app to print, scan, and troubleshoot on page 16. Scan from a Windows 10 device To scan a document or photo using the printer scanner 1. Load the
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    crop and rotate, which you can use to adjust a previously scanned document or photo on your device. 1. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot on page 16. 2. Select Scan, and then select Import. 3. Select the document or photo that you want to
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    Tips for successful scanning and copying Use the following tips to copy and scan successfully: ● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of the image. ● Load your original, print side down, on the right front corner of the glass.
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    36 Chapter 3 Copy and scan ENWW
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    4 Manage ink cartridges This section contains the following topics: ● Check estimated ink levels ● Order ink supplies ● Replace ink cartridges ● Use single-cartridge mode ● Cartridge warranty information ● Tips for working with cartridges ENWW 37
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    you might need to replace an ink cartridge. The ink supply level shows an estimate of the amount of ink remaining in the ink cartridges. To check the ink levels from the HP printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software on page 15
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    follow the on-screen instructions. To order original HP supplies for the printer, go to www.hp.com/buy/supplies. If prompted, choose your country/region, and then follow the prompts to find the right cartridges for your printer. NOTE: Ordering ink cartridges online is not supported in all countries
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    is on. 2. Remove the ink cartridge. a. Open the cartridge access door and wait for the print carriage to move to the center of the printer. b. Press down to release the ink cartridge, and then remove it from the slot. 3. Insert a new ink cartridge. a. Remove the ink cartridge from the packaging. 40
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    pull tab. NOTE: Do not touch the electrical contacts on the ink cartridge. c. Slide the ink cartridge into the slot until it clicks into place. d. Close the cartridge access door. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing the new
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    Use single-cartridge mode Use the single-cartridge mode to operate the printer with only one ink cartridge. The single-cartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage. NOTE: When the printer operates in single-cartridge mode, a message is displayed on the
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    with. During the warranty period, the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The a copy of the HP Limited Warranty Statement, see the printed documentation that came with the printer. ENWW Cartridge warranty information 43
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    icon for each slot. Make sure the cartridges snap into place. ● Align the printer for best print quality. See Printing issues on page 56 for more information. ● When the Estimated Ink Levels screen shows one or both cartridges in a low state, consider getting replacement cartridges to avoid possible
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    5 Connect your printer ● Connect your printer to your computer with a USB cable (non-network connection) ● Connect a new printer ENWW 45
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    3. Follow the onscreen instructions. To connect the printer with the USB cable 1. Enter 123.hp.com in a web browser on your computer to download and install the HP printer software. You can also use the HP printer software CD (if provided), or download the software from www.hp.com/ support. NOTE: Do
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    To connect a new printer (Windows) 1. Open the printer software. For more information, see Open the HP printer software on page 15. 2. In the printer software, click Utilities. 3. Select Printer Setup & Software. 4. Select Connect a new printer. Follow the onscreen instructions. ENWW Connect a new
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    48 Chapter 5 Connect your printer ENWW
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    6 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Printer hardware issues ● HP support ENWW 49
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    with paper or the paper feed. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for clearing paper jams Paper jams can does not work, complete the following steps to clear the jam manually. 50 Chapter 6 Solve a problem ENWW
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    button ( ) to try to clear the jam automatically. If this does not work, complete the following steps to clear the jam manually. 2. Remove the jammed paper. a. Press the Power button ( ) to turn off the printer. b. Open the cartridge access door. c. If the print carriage is in the center of the
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    button ( ) to turn on the printer. Clear a print carriage jam Resolve a print carriage jam. Use an HP online troubleshooting wizard If something is blocking the print carriage or it does not move easily, get step-by-step instructions. NOTE: The HP online troubleshooting wizards may not be available
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    down in the input tray. ● Do not add paper while the printer is printing. If the printer is about to run out of paper, wait until the out of paper message appears before adding paper. Solve paper-feed problems What kind of problem are you having? ● Paper is not picked up from the input
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    information, see Status lights on page 4. If you get an ink cartridge problem message from the printer software that states at least one of the cartridges has a problem, do the following to identify whether a cartridge has a problem. 1. Remove the black cartridge and then close the cartridge access
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    receive the error message, turn the printer off, and then on. NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to operate the printer with only one ink cartridge. Fix ink cartridge incompatible issues The ink cartridge is not compatible with your
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    problems with print jobs not printing. The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for Windows operation system. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer
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    the wrong printer is set as the default printer, right-click the correct printer and select Set as Default Printer. d. Try using your printer again. 5. service. Then click OK. 6. Restart the computer. 7. Clear the print queue. To clear the print queue a. Depending upon your operating system, do one
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    improve the print quality, you can also align or clean ink cartridges, or print a diagnostic page using the HP printer software or HP Smart app. For more information about the app, see Use the HP Smart app to print, scan, and troubleshoot on page 16. To improve print quality (Windows) 1. Make sure
  • HP DeskJet Ink Advantage 2300 | User Guide - Page 63
    , click Print & Scan and then click Maintain Your Printer to access the printer toolbox. The printer toolbox appears. d. Click Align Ink Cartridges on the Device Services tab. The printer prints an alignment page. e. Follow the on-screen instructions to load the cartridge alignment page print side
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    , see Open the HP printer software on page 15. c. In the printer software, click Print & Scan and then click Maintain Your Printer to access the Printer Toolbox. d. Click Clean Ink Cartridges on the Device Services tab. Follow the on-screen instructions. 60 Chapter 6 Solve a problem ENWW
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    Copy issues Troubleshoot copy problems. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality. NOTE: The HP online troubleshooting wizards may not be available in all languages. For more information, see Tips
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    and Scan Doctor Solve scan problems The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for Windows operation system. Use an HP online troubleshooting wizard. Get step-by-step instructions if you cannot scan or
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    -Off is enabled, the printer will automatically turn off after 2 hours of inactivity to help reduce energy use. For more information, see Auto-Off on page 19. Resolve printer failure ● Turn the printer off, then on. If that does not resolve the problem, contact HP. ENWW Printer hardware issues 63
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    , visit www.support.hp.com. HP online support provides a variety of options for help with your printer: Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation that came in the box with your printer. HP support forums: Visit HP Support Forums for
  • HP DeskJet Ink Advantage 2300 | User Guide - Page 69
    while installing the software, you can register now at http://www.register.hp.com. Additional warranty options Extended service plans are available for the printer at additional costs. Go to www.support.hp.com, select your country/region and language, then explore the extended warranty options
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    66 Chapter 6 Solve a problem ENWW
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    information The information contained herein is subject to change without notice. Some statements might not be applicable for your printer or all countries/regions. This section contains the following topics: ● Specifications ● Regulatory notices ● Environmental product stewardship program ENWW 67
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    fields, it is possible the output from the printer may be slightly distorted ● HP recommends using a USB cable less than or equal Photo paper sheets: Up to 10 Paper size ● For a complete list of supported media sizes, see the printer software. Paper weights ● Plain Paper: 64 to 90 g/m² (16 to 24
  • HP DeskJet Ink Advantage 2300 | User Guide - Page 73
    ) ● Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches) Print resolution ● For a list of supported print resolutions, visit www.support.hp.com. Cartridge yield ● Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields. Acoustic information ● If you have
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    HP DeskJet 2300 series meets product requirements from regulatory agencies in your country/region. This section contains the following topics: ● Regulatory model number ● FCC statement ● Power cord instructions encouraged to try to correct the interference by one or more of the following measures: ●
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    equipment. For further information, contact: Manager of Corporate Product Regulations, HP Inc. 1501 Page Mill Road, Palo Alto, CA 94304, U.S.A. received, including interference that may cause undesired operation. Power cord instructions Make sure your power source is adequate for the product voltage
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    comply to applicable EU Directives and related European Harmonised Standards. The full Declaration of Conformity can be found at the following website: www.hp.eu/certificates (Search with the product model name or its Regulatory Model Number (RMN), which may be found on the regulatory label.) The
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    of Waste Electrical and Electronic Equipment (Turkey) ● EPEAT ● SEPA Ecolabel User Information (China) ● California Perchlorate Material Notice ● China Energy Label for Printer, Fax and Copier Eco-Tips HP is committed to helping customers reduce their environmental footprint. Please visit the
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    is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following website: www.hp.com/recycle/ Power consumption HP printing and imaging equipment marked with the ENERGY STAR® logo is certified by the
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    point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle. Waste disposal for Brazil Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois
  • HP DeskJet Ink Advantage 2300 | User Guide - Page 80
    有害物质 部件名称 铅 汞 镉 六价铬 多溴联苯 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) 显示器 X ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ 驱动光盘 X ◯ ◯ ◯ ◯ 扫描仪 X ◯ ◯ ◯ ◯ 网络配件 X ◯ ◯ ◯ ◯ 电池板 X ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ 外部电源 X ◯ ◯ ◯ ◯ SJ/T 11364 GB/T 26572 X GB/T 26572 X RoHS X RoHS
  • HP DeskJet Ink Advantage 2300 | User Guide - Page 81
    that the restricted substance corresponds to the exemption. www.support.hp.com To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions. Restriction of hazardous substance (India) This product, as
  • HP DeskJet Ink Advantage 2300 | User Guide - Page 82
    registered products go to www.hp.com/hpinfo/globalcitizenship/environment/pdf/ epeat_printers.pdf. SEPA Ecolabel User special handling when recycled or disposed of in California. China Energy Label for Printer, Fax and Copier GB 21521 1 3 1 2 GB 21521 W W W) 表示。
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    GB 21521 标准。 ENWW Environmental product stewardship program 79
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    80 Appendix A Technical information ENWW
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    53 O operating systems supported 68 P paper clear jams 50 HP, order 14 skewed pages 53 troubleshoot feeding 53 paper-feed problems, troubleshoot 53 power troubleshoot 63 print specifications 69 troubleshoot 63 printer software (Windows) opening 15 R recycle ink cartridges 74 regulatory notices
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    82 Index ENWW
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User Guide
HP DeskJet Ink Advantage
2300 All-in-One series