HP Deskjet 6000 User Guide

HP Deskjet 6000 Manual

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  • HP Deskjet 6000 | User Guide - Page 1
    User Guide HP DeskJet Plus Ink Advantage 6000 All-in-One series
  • HP Deskjet 6000 | User Guide - Page 2
    WRITTEN PERMISSION OF HP, EXCEPT AS ALLOWED UNDER THE COPYRIGHT LAWS. THE ONLY WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH shock. - Read and understand all instructions in the documentation that comes with the printer. - Observe all warnings and instructions marked on the product. - Unplug
  • HP Deskjet 6000 | User Guide - Page 3
    management tools (for wireless printers 35 Tips for setting up and using a wireless printer 36 4 Printer management tools ...37 Use the HP Smart app to print, copy, scan, and troubleshoot 38 Open the HP printer software (Windows) ...39 Toolbox (Windows) ...40 Embedded web server ...41 ENWW iii
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    HP ePrint ...47 Remove Web Services ...78 9 Solve a problem ...79 Get help from the HP Smart app ...80 Get help in this guide ...81 Understand printer reports ...101 Solve problems using Web Services ...103 Maintain the printer ...104 Restore original factory defaults and settings 106 HP support
  • HP Deskjet 6000 | User Guide - Page 5
    10 HP EcoSolutions (HP and the Environment 109 Energy Save Mode ...110 Appendix A Technical information ...111 HP Company notices ...112 Specifications ...113 Regulatory notices ...115 Environmental product stewardship program 121 Index ...130 ENWW v
  • HP Deskjet 6000 | User Guide - Page 6
    vi ENWW
  • HP Deskjet 6000 | User Guide - Page 7
    1 Printer parts This section contains the following topics: ● Printer overview ● Back view ● Buttons ● Print reports from control panel ● Edge lighting and status lights ● Quiet Mode ● Auto-Off ● Sleep mode ● Adjust printer lights or volume ENWW 1
  • HP Deskjet 6000 | User Guide - Page 8
    and front view Top and front view Feature 1 2 3 4 5 6 7 8 9 10 11 Description Scanner lid Lid-backing Output tray Paper-width guides Paper tray Paper tray door Ink cartridges Control panel Output tray extender (also referred to as the tray extender) Cartridge access door Scanner glass 2 Chapter
  • HP Deskjet 6000 | User Guide - Page 9
    Back view 1 Power connection 2 Power button 3 USB port 4 Wi-Fi button ENWW Back view 3
  • HP Deskjet 6000 | User Guide - Page 10
    Buttons ● Control panel buttons ● Buttons on the back of the printer ● Button combinations Control panel buttons Feature 1 2 3 4 5 Description (Wireless light): Lights blue. Indicates the status of the printer wireless connection. Lights up solid when connected, blinks when not connected. (Resume
  • HP Deskjet 6000 | User Guide - Page 11
    the back of the printer (Power connection) Use only the power cord supplied by HP. (Power button) (USB port) (Wi-Fi button) Press to turn the printer a page with PIN code + Turn Wi-Fi Direct on or off + + Instruction Press and hold the Wi-Fi button for at least three seconds to restore the
  • HP Deskjet 6000 | User Guide - Page 12
    Function Complete product reset Restore factory defaults Button combination + Instruction A complete product reset will clear all your personal data, settings, and network information from the printer. With the cartridge access door open, press and hold
  • HP Deskjet 6000 | User Guide - Page 13
    help troubleshoot printer problems. Guide Wi-Fi Direct Guide provides the instructions to help you set Press and at the same time. up and use Wi-Fi Direct. Web Services Reports Press . Print Quality Report Depending on Web Services status, Web Services Reports provide different instructions
  • HP Deskjet 6000 | User Guide - Page 14
    top right corner. When lit, it indicates an ink error. Ink cartridge lights: The black and color ink cartridges have a light for each that blinks to indicate printer is in Wi-Fi setup mode, waiting for the HP Smart app or HP printer software to connect. This lighting pattern means your printer is
  • HP Deskjet 6000 | User Guide - Page 15
    Table 1-1 Edge lighting - purple (continued) Light behavior The light bar glows purple in the center. Description Printer is connecting to the HP Smart app and this state persists until network credentials are passed to the printer. After three minutes with no activity, the printer will return to
  • HP Deskjet 6000 | User Guide - Page 16
    Table 1-2 Edge lighting - amber (continued) Light behavior The light bar fast blinks amber. Description There is a serious printer error. All LEDs on the printer fast blink. Turn the printer off and then on again to resolve the issue. Three quick amber flashes in the center of the light bar.
  • HP Deskjet 6000 | User Guide - Page 17
    The printer is idle and connected to a wireless network. The computer or HP Smart app is directly connected to the printer using Wi-Fi Direct. The how to connect the printer to your wireless network, see Connect using the HP Smart app on page 25. For how to connect your device to the printer
  • HP Deskjet 6000 | User Guide - Page 18
    Table 1-4 Edge lighting - white (continued) Light behavior Description The light bar pulses white and moves outwards. Bar stays lit during printing. The printer is processing and printing a print job. The light bar pulses white in the center, repeating. The printer is processing a scan job.
  • HP Deskjet 6000 | User Guide - Page 19
    Quiet Mode is off. To turn Quiet Mode on or off from an Android or iOS device 1. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 38. 2. Tap the printer image on the Home screen. 3. Tap Quiet Mode, and then change the
  • HP Deskjet 6000 | User Guide - Page 20
    use. Auto-Off turns the printer off completely, so you must use the Power button to turn the printer back on. If your printer supports this energy-saving feature, Auto-Off is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto-Off is disabled
  • HP Deskjet 6000 | User Guide - Page 21
    is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode after five minutes of inactivity. Use the HP Smart app to change the period of inactivity before the printer sleeps by selecting Advanced Settings. You can also change this setting using the printer
  • HP Deskjet 6000 | User Guide - Page 22
    to your environment and needs. To adjust printer lights or volume from an Android or iOS device 1. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 38. 2. Tap the printer image on the Home screen. 3. Find and change the settings from
  • HP Deskjet 6000 | User Guide - Page 23
    2 Load media and paper basics ● Load media ● Load original ● Change the default paper size detected by the printer ● Paper basics ENWW 17
  • HP Deskjet 6000 | User Guide - Page 24
    Load media To load paper 1. Open the paper tray. 2. Slide the paper-width guides to the edges of the paper tray. 3. Insert a stack of full-size or photo paper into the middle of the paper tray with the short
  • HP Deskjet 6000 | User Guide - Page 25
    4. Slide the paper-width guides to the left and right edges of the full-size or photo paper until they stop at both edges. 5. Close the paper tray. To load envelopes 1. Open the paper tray. 2. Slide the paper-width guides to the edges of the paper tray. ENWW Load media 19
  • HP Deskjet 6000 | User Guide - Page 26
    slide the stack of envelopes in until it stops. The side to be printed on should face down in the printer. 4. Slide the paper-width guides to the left and right edges of the stack of envelopes until they stop at both edges. 5. Close the paper tray. 20 Chapter 2 Load media
  • HP Deskjet 6000 | User Guide - Page 27
    Load original To load original on the scanner glass 1. Lift the scanner lid. 2. Load the original, print-side down, on the scanner glass, aligned with the top-left corner. 3. Close the scanner lid. ENWW Load original 21
  • HP Deskjet 6000 | User Guide - Page 28
    small paper size detected by the printer. To change the default paper size detected by the printer from an Android or iOS device 1. Open the HP Smart app. 2. Tap the printer image on the Home screen. 3. Find and change the settings from Preferences. To change the default paper size detected by
  • HP Deskjet 6000 | User Guide - Page 29
    . It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the
  • HP Deskjet 6000 | User Guide - Page 30
    3 Connect your printer ● Connect using the HP Smart app ● Connect to a wireless network with a router ● Connect wirelessly without a router ● Change the connection type ● Wireless settings ● Advanced printer management tools (for wireless printers) ●
  • HP Deskjet 6000 | User Guide - Page 31
    HP Smart app is supported on iOS, Android, Windows, and macOS devices. For information about this app, see Use the HP Smart app to print, copy, scan, and troubleshoot the onscreen instructions to add the printer to your network. ● Windows and macOS: On the home screen, tap the Plus icon and select
  • HP Deskjet 6000 | User Guide - Page 32
    print the Wireless Quick Start Guide, press and hold light wireless router or access point. NOTE: The printer only supports connections using 2.4 GHz or 5 GHz. ● A computer to connect the printer to. Be sure you have installed the HP printer software on the computer. If you have a WPS router
  • HP Deskjet 6000 | User Guide - Page 33
    that includes a wireless router or access point. NOTE: The printer only supports connections using 2.4 GHz or 5 GHz. ● A computer connected to HP printer software on your computer a. Visit 123.hp.com to download and install the printer software. b. Follow the onscreen instructions. If you have the HP
  • HP Deskjet 6000 | User Guide - Page 34
    c. Click Device Setup & Software. d. Click Connect a new device, and then follow the onscreen instructions. 2. After the printer connects successfully, the large light bar of the Edge lighting glows light blue in the center. 28 Chapter 3 Connect your printer ENWW
  • HP Deskjet 6000 | User Guide - Page 35
    /go/mobileprinting. If a local version of this website is not available in your country/region or language, you might be directed to the HP Mobile Printing website in another country/region or language. ● Make sure Wi-Fi Direct for your printer is turned on. ● Up to five computers and
  • HP Deskjet 6000 | User Guide - Page 36
    guide provides instructions about how to use Wi-Fi Direct. To print the guide HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 38. 2. Tap the printer icon, and then find and tap Advanced Settings. 3. Follow the on-screen instructions to Manual (
  • HP Deskjet 6000 | User Guide - Page 37
    name shown such as DIRECT-**- HP DeskJet Plus Ink Advantage 6000 series (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. 5. Print your document. To print from a wireless-capable mobile device that does not support Wi-Fi Direct Make sure
  • HP Deskjet 6000 | User Guide - Page 38
    such as DIRECT-**- HP DeskJet Plus Ink Advantage 6000 series (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. 4. Print your document. 32 Chapter 3 Connect your printer ENWW
  • HP Deskjet 6000 | User Guide - Page 39
    printer supports connections using instructions. To change from a USB connect to a wireless network using the HP Smart app (Windows 10/macOS) 1. Open the HP Smart app. For information about how to open the app on a Windows 10 computer, see Use the HP Smart app to print, copy, scan, and troubleshoot
  • HP Deskjet 6000 | User Guide - Page 40
    Connect (AWC) setup mode. It keeps searching and waiting for the HP Smart app to connect within about two hours, and then stops searching. already installed the printer software. 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 39. 2.
  • HP Deskjet 6000 | User Guide - Page 41
    wireless on, then search for and connect to the Wi-Fi Direct name, for example: DIRECT-**- HP DeskJet Plus Ink Advantage 6000 series. Enter the Wi-Fi Direct password when prompted. 3. In a supported web browser on your computer, type the following address: https:// 192.168.223.1. For information
  • HP Deskjet 6000 | User Guide - Page 42
    . Click here to go online for more information. NOTE: This utility is only available for Windows operating system. ● Use the HP online firewall troubleshooter to determine if a firewall or antivirus program is preventing your computer from connecting to the printer and find resolutions. 36 Chapter
  • HP Deskjet 6000 | User Guide - Page 43
    4 Printer management tools ● Use the HP Smart app to print, copy, scan, and troubleshoot ● Open the HP printer software (Windows) ● Toolbox (Windows) ● Embedded web server ● Update the printer ENWW 37
  • HP Deskjet 6000 | User Guide - Page 44
    is connected to the same network as the printer. Then HP Smart will automatically detect the printer. Get more information about the HP Smart app For basic instructions on how to print, copy, scan, and troubleshoot using HP Smart, see Print using the HP Smart app on page 45, Copy, Scan, and Mobile
  • HP Deskjet 6000 | User Guide - Page 45
    printer icon on the desktop or do one of the following to open the printer software: ● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name. ● Windows 7: From the computer desktop, click Start, select All Programs, click
  • HP Deskjet 6000 | User Guide - Page 46
    Toolbox (Windows) The Toolbox provides maintenance information about the printer. NOTE: The Toolbox can be installed along with the HP printer software if the computer meets the system requirements. For information about system requirements, see Specifications on page 113. To open the Toolbox 1.
  • HP Deskjet 6000 | User Guide - Page 47
    displayed in that language. Some cookies (such as the cookie that stores customer-specific preferences) are stored on the computer until you clear them manually. You can configure your browser to accept all cookies, or you can configure it to alert you every time a cookie is offered, which allows
  • HP Deskjet 6000 | User Guide - Page 48
    to 169.254.XXX.XXX or 0.0.0.0, it is not connected to the network. TIP: If you are using a computer running Windows, you can visit the HP online support website at www.support.hp.com. This website provides information and utilities that can help you correct many common printer
  • HP Deskjet 6000 | User Guide - Page 49
    Services has been enabled, the printer automatically checks for updates. To enable the printer to automatically check for updates 1. When HP Web Services for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the
  • HP Deskjet 6000 | User Guide - Page 50
    automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. This section contains the following topics: ● Print using the HP Smart app ● Print from mobile devices ● Print with
  • HP Deskjet 6000 | User Guide - Page 51
    For more information, see Load media on page 18. 2. Open the HP Smart app. 3. Tap the Plus icon if you need to change to a different printer, or add 18. 2. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 38. 3. On the HP Smart Home screen,
  • HP Deskjet 6000 | User Guide - Page 52
    : Use the Print option from the Share menu or . NOTE: Devices running iOS 4.2 or later have AirPrint preinstalled. ● Android: Download the HP Print Service Plugin (supported by most Android devices) from the Google Play Store and enable it on your device. ● Windows Mobile: Tap Print from the Device
  • HP Deskjet 6000 | User Guide - Page 53
    Print with Print Anywhere Print Anywhere is a free service from HP that allows you to use the HP Smart app with your HP Account to print remotely using cellular data or a remote Wi-Fi connection. With Print Anywhere, you can print to your HP web-connected printer anytime, from any location. Click
  • HP Deskjet 6000 | User Guide - Page 54
    Print using a computer ● Print documents ● Print photos ● Print envelopes ● Print on both sides (duplexing) ● Print using the maximum dpi ● Print using a Mac desktop or laptop Print documents Before printing documents, make sure you have paper loaded in the paper tray and the output tray is open.
  • HP Deskjet 6000 | User Guide - Page 55
    options. ● On the Layout tab, select Portrait or Landscape orientation, and then select an appropriate flipping paper option from the Print on Both Sides Manually drop-down list. ● On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the Tray Selection area
  • HP Deskjet 6000 | User Guide - Page 56
    , Printer Setup, Printer Properties, Printer, or Preferences. NOTE: To set print settings for all print jobs, make the changes in the HP printer software provided with the printer. For more information on the HP printer software, see Printer management tools on page 37. 50 Chapter 5 Print ENWW
  • HP Deskjet 6000 | User Guide - Page 57
    in the Media drop-down list does not support it. For more printing tips, see Printer settings tips on page 53. 5. Confirm the paper orientation on the Layout tab, and then click OK to print. Print using a Mac desktop or laptop Instructions for HP AirPrint-compatible printers and Mac computers with
  • HP Deskjet 6000 | User Guide - Page 58
    , then click Add. This will install the available print, scan, or fax drivers for your printer. These instructions let you print from your Mac. Continue to use the HP Smart app to monitor ink levels and printer alerts. Printer not connected to network ▲ If you have not set up or connected your
  • HP Deskjet 6000 | User Guide - Page 59
    HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you see a 'Non-HP -width guides in the paper tray to fit snugly against all paper. Make sure the paperwidth guides do
  • HP Deskjet 6000 | User Guide - Page 60
    prints, but slows print speed and might use more ink. - Draft: Lowest dpi typically used when ink levels are low or when high quality prints are for vertical prints or Landscape for horizontal prints. - Print on Both Sides: Manually flip the pages after one side of the paper prints out so that you
  • HP Deskjet 6000 | User Guide - Page 61
    6 Manage cartridges ● Information on cartridges and the printhead ● Check the estimated ink levels ● Order ink supplies ● Replace the cartridges ● Use single cartridge mode ● Cartridge warranty information ● Tips for working with cartridges ENWW 55
  • HP Deskjet 6000 | User Guide - Page 62
    The following tips help maintain HP cartridges and ensure consistent print quality. ● The instructions in this guide are for replacing cartridges, installation can cause temporary printing problems. ● If you are transporting the printer, do the following to prevent ink leaking from the printer or
  • HP Deskjet 6000 | User Guide - Page 63
    ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www
  • HP Deskjet 6000 | User Guide - Page 64
    the cartridge access door. To locate the cartridge number from the HP Smart app ● Open HP Smart. Click or tap the printer image, and then click or tap Supported Supplies. To order original HP supplies for the printer, go to www.hp.com/buy/supplies. If prompted, choose your country/region, and then
  • HP Deskjet 6000 | User Guide - Page 65
    Replace the cartridges NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program on page 123. NOTE: At this time, some portions of the HP website are available in English only. NOTE: Not all cartridges are available in all countries/regions. To replace the
  • HP Deskjet 6000 | User Guide - Page 66
    contacts on the cartridge. c. Slide the new cartridge in the slot and close the latch until it clicks. 4. Close the cartridge access door. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing a new
  • HP Deskjet 6000 | User Guide - Page 67
    is installed. If there is no plastic tape on the cartridges, try cleaning the cartridge contacts. For information about cleaning cartridge contacts, see Ink cartridge issues on page 88. To exit the single cartridge mode ● Install both the black and tri-color cartridges in the printer. ENWW
  • HP Deskjet 6000 | User Guide - Page 68
    that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period, the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be
  • HP Deskjet 6000 | User Guide - Page 69
    ready to install them. Leaving tape on the cartridges reduces ink evaporation. ● Insert the cartridges into the correct slots. Match ● When the Estimated Cartridge Levels screen in the HP Smart app or the Estimated Levels screen in the causing problems with the cartridges and print quality issues. ENWW
  • HP Deskjet 6000 | User Guide - Page 70
    7 Copy, Scan, and Mobile Fax ● Copy and scan using HP Smart ● Copy from the printer ● Scan ● Tips for copy and scan success ● Mobile Fax 64 Chapter 7 Copy, Scan, and Mobile Fax ENWW
  • HP Deskjet 6000 | User Guide - Page 71
    , Facebook, Instagram, etc. To copy and scan with HP Smart, follow the instructions provided in the appropriate section below, depending on the type a copy. To scan from an Android or iOS device 1. Open the HP Smart app. 2. Tap the Plus icon if you need to change to a different printer, or add a
  • HP Deskjet 6000 | User Guide - Page 72
    or rotate, so that you can use to adjust a previously scanned document or photo on your device. 1. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 38. 2. Select Scan, and then select Import. 3. Select the document or photo that you want to
  • HP Deskjet 6000 | User Guide - Page 73
    Copy from the printer The Copy button on the printer display allows you to easily select number of copies and color or black and white for copying on plain paper. From the scanner glass 1. Load paper in the paper tray. For information about how to load paper, see Load media on page 18. 2. Load the
  • HP Deskjet 6000 | User Guide - Page 74
    default and cannot be disabled. If you are using a network connection, follow these instructions if the feature has been disabled, and you wish to enable it again. 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 39. 2. Go to the Scan section
  • HP Deskjet 6000 | User Guide - Page 75
    than JPEG. 1. Load the original, print-side down, on the scanner glass, aligned with the top-left corner. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 39. 3. In the printer software, under Print & Scan, click Scan, and then click Scan
  • HP Deskjet 6000 | User Guide - Page 76
    greater flexibility by displaying a new pane. These are indicated by a + (plus sign) at the right of the setting. You must either accept or cancel only affect the current scan. Then click Scan. Learn more about using the HP Scan software. Click here to go online for more information. At this time,
  • HP Deskjet 6000 | User Guide - Page 77
    Webscan. 5. Click Apply. To scan using Webscan Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software. 1. Load the original, print-side down, on the scanner glass, aligned with the top-left corner. 2. Open the embedded web
  • HP Deskjet 6000 | User Guide - Page 78
    Tips for copy and scan success Use the following tips to copy and scan successfully: ● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of the image. ● Load the original, print-side down, on the scanner glass, aligned with the top-left
  • HP Deskjet 6000 | User Guide - Page 79
    computer. The HP Smart app will securely send your fax. For more information about Mobile Fax, visit the HP Smart website. Use Mobile Fax in the HP Smart app using your printer or mobile device camera, or attach a supported file type. Send the fax when ready. Your fax will be securely delivered and
  • HP Deskjet 6000 | User Guide - Page 80
    8 Web Services This section contains the following topics: ● What are Web Services? ● Set up Web Services ● Print with HP ePrint ● Remove Web Services 74 Chapter 8 Web Services ENWW
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    connected to the Internet. You cannot use these web features if the printer is connected using a USB cable. HP ePrint ● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address
  • HP Deskjet 6000 | User Guide - Page 82
    the Information button for three seconds until all buttons are lit. Press the Resume button. 2. The page will contain instructions on setting up HP Web Services. To set up Web Services using the embedded web server 1. Open the EWS. For more information, see Open the embedded web server on page
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    , make sure the printer is connected to an active network providing Internet access. To print a document using HP ePrint 1. Make sure you have set up Web Services. For more information, see Set up Web Services on page 76. 2. To obtain the email address for your printer: a. Press and hold are lit
  • HP Deskjet 6000 | User Guide - Page 84
    Web Services Use the following instructions to remove Web Services. To remove Web Services using the embedded web server 1. Open the EWS. For more information, see Open the embedded web server on page 35. 2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings
  • HP Deskjet 6000 | User Guide - Page 85
    9 Solve a problem This section contains the following topics: ● Get help from the HP Smart app ● Get help in this guide ● Understand printer reports ● Solve problems using Web Services ● Maintain the printer ● Restore original factory defaults and settings ● HP support ENWW 79
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    Get help from the HP Smart app The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and options to contact support for additional assistance. 80 Chapter 9 Solve a problem ENWW
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    : ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Network and connection issues ● Printer hardware issues ● Printer warning or error status Jams and paper-feed issues ● Clear a paper jam ● Learn how to avoid paper jams ● Solve paper-feed problems Clear a paper jam NOTE: Paper
  • HP Deskjet 6000 | User Guide - Page 88
    try to clear the jam automatically. If this does not work, complete the following steps to clear the jam manually. 2. Open the cartridge access door. 3. Wait until the carriage stops moving. 4. Press to turn off the paper, gently pull the paper with both hands. 82 Chapter 9 Solve a problem ENWW
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    leave torn pieces inside the printer; this could result in more jams later. 1. Check the paper path inside the printer. ENWW Get help in this guide 83
  • HP Deskjet 6000 | User Guide - Page 90
    a. Open the cartridge access door. b. Remove the paper path cover. c. Lift the duplexer cover up and remove jammed paper. 84 Chapter 9 Solve a problem ENWW
  • HP Deskjet 6000 | User Guide - Page 91
    . Make sure it snaps into place. e. Close the cartridge access door. f. Touch on the control panel to continue the current job. 2. If the problem is not resolved, check the print carriage area inside the printer. CAUTION: During the process, avoid touching the cable attached to the print carriage
  • HP Deskjet 6000 | User Guide - Page 92
    step to remove any torn pieces of paper. d. Close the cartridge access door. e. Touch on the control panel to continue the current job. 3. If the problem is still not resolved, check the tray area. a. Pull out the paper tray to extend it. 86 Chapter 9 Solve
  • HP Deskjet 6000 | User Guide - Page 93
    is not wrinkled, folded, or damaged. ● Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. ENWW Get help in this guide 87
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    guides do not bend the paper in the paper tray. - Make sure the paper tray is not overloaded with paper. - Make sure the pieces of the loaded paper are not sticking together. - Use HP paper for optimum performance and efficiency. Ink cartridge issues ● Identify whether a cartridge has a problem
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    problem If a cartridge has a problem, you might get a cartridge problem message from the printer software or the HP Smart app, or the Cartridge access door lights up. To identify whether a specific cartridge has a problem, open the cartridge access door, and then check the ink help in this guide 89
  • HP Deskjet 6000 | User Guide - Page 96
    Be careful to wipe only the contacts, and do not smear any of the ink or other debris elsewhere on the cartridge. c. On the inside of the printer, turn the printer off, and then on. NOTE: If one cartridge is causing problems, you can remove it and use the single cartridge mode to operate the printer
  • HP Deskjet 6000 | User Guide - Page 97
    Fix problems with page not printing (unable to print) Check for error messages from the printer software and resolve them by following the onscreen instructions. 2. If your computer is connected to the printer with a wireless connection, confirm that printer again. ENWW Get help in this guide 91
  • HP Deskjet 6000 | User Guide - Page 98
    or tap System and Security. iii. Click or tap Administrative Tools, and then double-click or double-tap Services. iv. Right-click or touch and hold Print Spooler, and then click Properties. v. On the General tab . 6. Restart the computer. 7. Clear the print queue. 92 Chapter 9 Solve a problem ENWW
  • HP Deskjet 6000 | User Guide - Page 99
    HP cartridges. 2. Check the paper type. For best print quality, use high quality HP when printing images, use HP Advanced Photo Paper. Store ink levels to determine if the cartridges are low on ink. For more information, see Check the estimated ink levels on page 57. If the cartridges are low on ink
  • HP Deskjet 6000 | User Guide - Page 100
    on the Device Services tab. The printer prints an alignment page. e. Follow the onscreen instructions to align ink. To print a diagnostics page a. Load letter or A4 unused plain white paper into the paper tray. b. Open the printer software. For more information, see Open the HP Solve a problem ENWW
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    Click Clean Cartridges on the Device Services tab. Follow the onscreen instructions. Network and connection issues What do you want to do? ● Fix wireless connection ● Fix Wi-Fi Direct connection Fix wireless connection Choose one of the following troubleshooting options. ● Verify that the printer
  • HP Deskjet 6000 | User Guide - Page 102
    , use the HP online firewall troubleshooter. ● For more information about troubleshooting wireless network connection issues, visit www.hp.com/go/ device does not support Wi-Fi, you are not able to use Wi-Fi Direct. 3. If the Wi-Fi Direct connection security for the printer is set to Manual, do one
  • HP Deskjet 6000 | User Guide - Page 103
    when you align the ink cartridges, the alignment fails. ● If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a defective sensor. ● If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com. This website provides
  • HP Deskjet 6000 | User Guide - Page 104
    more instructions, see Connect using the HP Smart app on page 25. ● If it occurs after the connection has been completed successfully, for troubleshooting the printing job and eject paper. To avoid the paper size mismatch problem, do one of the following before printing. ● Change the paper size
  • HP Deskjet 6000 | User Guide - Page 105
    problem. ● If the corresponding cartridge is newly installed, it might be counterfeit or previously used. Refer to the message in the HP printer software or the HP Smart app for more information. ● If the corresponding cartridge is not newly installed, it is very low on ink help in this guide 99
  • HP Deskjet 6000 | User Guide - Page 106
    to the right and close the Cartridge access door. If the problem is still not resolved, see Jams and paper-feed issues on page 81 for supported error codes: Error Codes E0 E1 E2 E3 E4 E5 E6 E9 Description Unusable cartridge Paper size mismatch error Sensor/Paper length mismatch error Ink
  • HP Deskjet 6000 | User Guide - Page 107
    printer information and cartridge status. Also use the printer status report to help you troubleshoot problems with the printer. The printer status report also contains a log of recent events. If you need to call HP, it is often useful to print the printer status report before calling. Network
  • HP Deskjet 6000 | User Guide - Page 108
    Web access test report Print the web access report to help identify internet connectivity issues which can affect Web Services. 102 Chapter 9 Solve a problem ENWW
  • HP Deskjet 6000 | User Guide - Page 109
    Solve problems using Web Services If you are having problems using Web Services, such as HP ePrint, check the following: ● Make sure the printer is connected to the Internet using an wireless connection. NOTE: You cannot use these web features if
  • HP Deskjet 6000 | User Guide - Page 110
    applied, the cleaner could leak under the scanner glass and damage the scanner. 3. Close the scanner lid, and turn on the printer. 104 Chapter 9 Solve a problem ENWW
  • HP Deskjet 6000 | User Guide - Page 111
    Clean the exterior WARNING! Before cleaning the printer, turn the printer off by pressing the power cord from the electrical socket. (the Power button) and unplug Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. Keep fluids away from the interior of the printer
  • HP Deskjet 6000 | User Guide - Page 112
    address is set back to the Automatic mode. TIP: You can visit the HP online support website at www.support.hp.com for information and utilities that can help you correct many common printer problems. (Windows) Run the HP Print and Scan Doctor to diagnose and automatically fix printing, scanning, and
  • HP Deskjet 6000 | User Guide - Page 113
    find links to install the HP Smart app, purchase replacement ink for your printer (including HP Instant Ink, if applicable), and get help with common printer tasks. Contact HP If you need help from an HP technical support representative to solve a problem, visit the www.support.hp.com. The following
  • HP Deskjet 6000 | User Guide - Page 114
    your printer while installing the software, you can register now at https://www.register.hp.com. Additional warranty options Extended service plans are available for the printer at additional costs. Go to www.support.hp.com, select your country/region and language, then explore the extended warranty
  • HP Deskjet 6000 | User Guide - Page 115
    optimize your environmental footprint and empowering you to print responsibly-at home or in the office. For more detailed information about environmental guidelines that HP follows during the manufacturing process, see Environmental product stewardship program on page 121. For more information about
  • HP Deskjet 6000 | User Guide - Page 116
    page 35. 2. Click the Settings tab. 3. In the Power Management section, click Energy Save Mode, and select the desired option. 4. Click Apply. 110 Chapter 10 HP EcoSolutions (HP and the Environment) ENWW
  • HP Deskjet 6000 | User Guide - Page 117
    specifications and international regulatory information for the HP DeskJet Plus Ink Advantage 6000 series are provided in this section. For additional specifications, see the printed documentation that came with the HP DeskJet Plus Ink Advantage 6000 series. This section contains the following
  • HP Deskjet 6000 | User Guide - Page 118
    reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HP, except as allowed under the copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and
  • HP Deskjet 6000 | User Guide - Page 119
    . System requirements ● For information about software and system requirements or future operating system releases and support, visit the HP online support website at www.support.hp.com. Environmental specifications ● Recommended operating temperature range: 15°C to 30°C (59°F to 86°F) ● Allowable
  • HP Deskjet 6000 | User Guide - Page 120
    of the document ● Method: drop-on-demand thermal inkjet ● Language: PCL3 GUI Print resolution ● For a list of supported print resolutions, visit the product support website at www.support.hp.com. Scan specifications ● ● Optical Resolution: up to 1200 dpi ● Hardware Resolution: up to 1200 x 1200 dpi
  • HP Deskjet 6000 | User Guide - Page 121
    Regulatory notices The HP DeskJet Plus Ink Advantage 6000 series meets product requirements from regulatory agencies in your country/ frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
  • HP Deskjet 6000 | User Guide - Page 122
    or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment. This device full Declaration of Conformity can be found at the following website: www.hp.eu/certificates (Search with the product model name or its Regulatory Model
  • HP Deskjet 6000 | User Guide - Page 123
    this WLAN application outdoor might lead to interference issues with existing radio services. Visual display workplaces statement for Germany GS-Erklärung (Deutschland) conformity Declaration of conformity can be found at www.hp.eu/certificates. Regulatory wireless statements This section contains
  • HP Deskjet 6000 | User Guide - Page 124
    be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of
  • HP Deskjet 6000 | User Guide - Page 125
    d'éviter le dépassement éventuel des limites d'exposition aux radiofréquences d'Industrie Canada, il est recommandé de maintenir une distance de plus de 20 cm entre les antennes et l'utilisateur. Notice to users in Taiwan 第十二條 第十四條 Notice to users in Japan ENWW Regulatory notices
  • HP Deskjet 6000 | User Guide - Page 126
    Notice to users in Thailand (5 GHz) This radio communication equipment has the electromagnetic field strength in compliance with the Safety Standard for the Use of Radio Communication Equipment on Human Health announced by the National Telecommunications Commission. 120 Appendix A Technical
  • HP Deskjet 6000 | User Guide - Page 127
    reducing environmental impact ● Eco-Tips ● European Union Commission Regulation 1275/2008 ● Paper ● Plastics ● Safety data sheets ● Recycling program ● HP inkjet supplies recycling program ● Power consumption ● Disposal of waste equipment by users ● Chemical substances ● Declaration of the Presence
  • HP Deskjet 6000 | User Guide - Page 128
    and all wireless network ports are activated, please refer to section P15 'Additional Information' of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/ environment/productdata/itecodesktop-pc.html. Paper This product is suited for the use of recycled paper according to DIN
  • HP Deskjet 6000 | User Guide - Page 129
    print cartridges and ink cartridges free of charge. For more information, go to the following website: www.hp.com/recycle Power consumption HP printing and imaging contact your household waste disposal service, or go to http://www.hp.com/recycle. Chemical substances HP is committed to providing our
  • HP Deskjet 6000 | User Guide - Page 130
    of the restricted substance does not exceed the percentage of reference value of presence. 備考 3 Note 3: 〝－〞 indicates that the restricted substance corresponds to the exemption. www.support.hp.com 124 Appendix A Technical information ENWW
  • HP Deskjet 6000 | User Guide - Page 131
    To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions. ENWW Environmental product stewardship program 125
  • HP Deskjet 6000 | User Guide - Page 132
    The Table of Hazardous Substances/Elements and their Content (China) 有害物质 部件名称 铅 汞 镉 六价铬 多溴联苯 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ X ◯ ◯ ◯ ◯ 打印系统 X ◯ ◯ ◯ ◯ 显示器 X ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ 驱动光盘 X ◯ ◯ ◯ ◯ 扫描仪 X ◯ ◯ ◯ ◯
  • HP Deskjet 6000 | User Guide - Page 133
    in Schedule 2 of the Rule. Restriction on hazardous substances statement (Turkey) Türkiye Cumhuriyeti: AEEE Yönetmeliğine Uygundur EPEAT Most HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps identify greener electronics equipment. For more information
  • HP Deskjet 6000 | User Guide - Page 134
    time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Battery notice for Brazil A bateria deste equipamento nao foi projetada para ser removida pelo cliente. California
  • HP Deskjet 6000 | User Guide - Page 135
    , podem conter, ainda que em quantidades mínimas, substâncias impactantes ao meio ambiente. Ao final da vida útil deste produto, o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções previstas em lei. Após o uso, as pilhas e/ou baterias dos produtos
  • HP Deskjet 6000 | User Guide - Page 136
    3 view and print settings 7 wireless settings 101 O operating systems supported 113 P paper clear jams 81 skewed pages 88 troubleshoot feeding 88 paper tray locating 2 paper-feed problems, troubleshoot 88 power troubleshoot 96 power input, locating 3 print diagnostic page 101 double-sided 50
  • HP Deskjet 6000 | User Guide - Page 137
    114 trays clear paper jams 81 locating 2 paper-width guides 2 troubleshoot feeding 88 troubleshoot embedded web server 41 HP Smart 80 multiple pages are picked 88 network configuration page 101 paper not picked up from tray 88 paper-feed problems 88 power 96 print 96 printer status report 101 skewed
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User Guide
HP DeskJet Plus Ink Advantage
6000 All-in-One series