HP Dm3-1040us HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide
HP Dm3-1040us - Pavilion Entertainment - Pentium 1.3 GHz Manual
UPC - 884962549063
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- HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 1
HP Pavilion dm3 Entertainment PC Maintenance and Service Guide Document Part Number: 572521-001 September 2009 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 2
- HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 3
, AMD Turion, and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 4
Safety warning notice Å WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 5
4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-6 SIM 4-8 Hard drive 4-9 WWAN module 4-11 WLAN module 4-12 Memory module 4-14 RTC battery 4-15 Keyboard 4-16 Top cover 4-19 Display assembly 4-22 Speakers 4-28 Maintenance and Service Guide iv - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 6
Front LED board 4-29 USB board 4-30 Fan 4-31 Bluetooth module 4-32 System board 4-33 Power and RJ-45 cable 4-35 Heat sink 4-36 5 Setup Utility (BIOS) Starting the Setup Utility 5-1 Using the Setup Utility 5-1 Changing the language or the Setup Utility 5-1 Navigating and selecting in - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 7
9-1 External monitor 9-2 HDMI 9-3 RJ-45 (network 9-4 Universal Serial Bus 9-4 10 Power cord set requirements Requirements for all countries and regions 10-1 Requirements for specific countries and regions 10-2 11 Recycling Battery 11-1 Display 11-1 Index Maintenance and Service Guide vi - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 8
vii Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 9
Product description Category Product name Processors Description HP Pavilion dm3 Entertainment PC Intel® Core™2 Duo processors: ■ SP9300 2.26- cache, 800-MHz FSB AMD Turion™ Neo X2 Dual Core 1.6-GHz processor, 1-MB L2 cache AMD Athlon™ Neo X2 Dual Core 1.6GHz processor, 512-K L2 cache AMD Athlon - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 10
memory (4096 x 1) ■ 3072-MB total system memory (2048 + 1024, dual-channel) ■ 2048-MB total system memory (1024 × 2, dual-channel) ■ 2048-MB total system memory (2048 × 1) ■ 1024-MB total system memory (1024 × 1) Systems with AMD processors (Continued) 1-2 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 11
ROM DVD±R/RW SuperMulti Double-Layer Drive with LightScribe Supports external USB drive only Supports boot from USB device Single digital microphone Systems with Intel processors Product description Systems with AMD processors (Continued) Maintenance and Service Guide 1-3 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 12
ABG + Bluetooth w/2 antennas Mini Card slot with USB support SIM card option for universal mobile telecommunications system (UMTS) module Wireless wide area network (WWAN) powered by Gobi technology Systems with AMD processors (Continued) Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 13
) ■ USB 2.0 (4) ■ VGA (Dsub 15-pin) supporting 1600 × supported) with localized cable plug support 6-cell, 2.58-Ah (57-Wh) polymer battery Kensington Security Lock Systems with Intel processors Product description Systems with AMD processors (Continued) Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 14
7 Home Premium (32-bit and 64-bit) ■ Windows 7 Professional (32-bit and 64-bit) End-user replaceable parts: AC adapter Battery (system) Hard drive Memory modules Wireless modules RTC battery Systems with Intel processors Systems with AMD processors 1-6 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 15
view or change pointing device preferences, select Start > Devices and Printers. Then, right-click the device representing your computer, and click Mouse settings. Maintenance and Service Guide 2-1 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 16
. On: Computer sound is off. On: The embedded numeric keypad is enabled or num lock is on for an optional external numeric keypad. 2-2 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 17
Start menu. Executes frequently used system functions when pressed in combination with an arrow key, the num lk key or the esc key. Maintenance and Service Guide 2-3 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 18
battery is charging. ■ Blinking: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery external power source, the light stays off until the battery reaches a low battery level. ■ White: The hard drive is being - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 19
, and/or a Bluetooth® device, is on. ■ Amber: All wireless devices are off. Turns the wireless feature on or off, but does not create a wireless connection. Connect optional USB devices. Enables airflow to not prevent the computer from being mishandled or stolen. Maintenance and Service Guide 2-5 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 20
USB optical disc drive. For more information, refer to the printed Quick Setup poster. Supports the following digital card formats: ■ Memory Stick ■ Memory Stick Pro ■ MultiMediaCard ■ Secure Digital Memory Card ■ Secure Digital High Capacity Memory microphone. 2-6 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 21
Battery bay Battery release latch Vents (6) Memory module compartment Hard drive bay Description Located inside the battery bay. Holds the battery. Releases the battery from the battery functionality, and then contact technical support through Help and Support. Maintenance and Service Guide 2-7 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 22
External component identification Display components Item 1 2 3 Component Internal microphone Webcam light Webcam Description Records sound. On: The webcam is in use. Records video and captures still photographs. 2-8 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 23
, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support. Maintenance and Service Guide 2-9 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 24
Description 1 Power cord* Connects the AC adapter. 2 AC adapter Converts AC power to DC power. 3 Battery* Powers the computer when the computer is not plugged into external power. *Batteries and power cords vary in appearance by region or country. 2-10 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 25
part number helps a service technician determine what components and parts are needed. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. This number describes the duration of the warranty period for the computer. Maintenance and Service Guide 3-1 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 26
Illustrated parts catalog Computer major components 3-2 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 27
Display hinges 580667-001 13.3in Display panel 588159-001 13.3in Display panel, WWAN 575926-061 For use in Spain 575926-071 French Canada 575926-121 For use in Portugal 575926-131 Bluetooth module 537921-001 Front LED board 580843-001 Fan 580696-001 Maintenance and Service Guide 3-3 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 28
USB board (with cable) RJ-45 connector cable System board (includes embedded processor and replacement thermal) AMD Athlon™ Neo Processor MV-40 (1.6-GHz, 512K L2 cache), UMA AMD Athlon™ Neo X2 Dual Core 11BG DEMI-2 ROW RTC battery Memory modules 1-GB 800-MHz DDR2 2-GB 800- Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 29
Hard drive hardware kit Plastics kit Illustrated parts catalog Spare part number 580691-001 580683-001 Item 1 2 Description Plastics kit: Hard drive bay access cover Memory module compartment access cover Spare part number 580691-001 Maintenance and Service Guide 3-5 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 30
Illustrated parts catalog Cable kit Item 1 Description Cable kit: Power DC cable RJ-45 cable Lid sensor cable LED board with cable Spare part number 580843-001 3-6 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 31
parts catalog Spare part number 580677-001 580678-001 580679-001 580680-001 580681-001 580682-001 581181-001 581182-001 582077-001 Maintenance and Service Guide 3-7 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 32
Illustrated parts catalog Miscellaneous parts Description HP 65-W slim adapter Power cords: ■ For use in Argentina ■ For use in Australia ■ For use in Brazil ■ For use in Denmark -AR1 490371-AD1 490371-111 490371-AB1 490371-AA1 490371-031 490371-001 580697-001 580698-001 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 33
WLAN 802.11ABGN MD2020 MOW WLAN 802.11ABGN MD2020 ROW WWAN module Bluetooth module Keyboard for use in the United States Keyboard for use in in French Canada Keyboard for use in Portugal Keyboard for use in Turkey Keyboard for use in Latin American Maintenance and Service Guide Illustrated parts - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 34
, 500GB,INTERNAL, 7200RPM Hard drive hardware kit RTC battery 6C Base enclosure Plastics kit Top cover (Intel systems) Heat sink (UMA, Intel systems) Heat sink (discrete, AMD systems) System fan Rubber kit Screw kit Speakers Power connector cable Cable kit RTC battery Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 35
UMA System board, L335 FF+ 1.6G Althon System board, L625 FF+ 1.6 Turion Display 13.3 HD BV MA 160-GB, hard drive, internal, 7200RPM SSD 128GB (AMD systems) (AMD systems) Display, 13.3 HD BrightView LED Display, 13.3 HD BrightView WWAN Illustrated parts catalog Maintenance and Service Guide 3-11 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 36
Illustrated parts catalog 3-12 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 37
plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors Ä CAUTION: When servicing the computer, be sure that cables are placed in their proper flex cables with extreme care; these cables tear easily. Maintenance and Service Guide 4-1 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 38
device may function normally for a while, and then degrade in the internal layers, reducing its life expectancy. Ä CAUTION: To prevent damage to the computer when you are removing or installing you remove a component, place it in an electrostatic-safe container. 4-2 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 39
ground, and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Maintenance and Service Guide 4-3 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 40
a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps Voltage protection level 1,500 V 7,500 V 5,000 V 4-4 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 41
part number helps a service technician determine what components and parts are needed. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. This number describes the duration of the warranty period for the computer. Maintenance and Service Guide 4-5 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 42
AC adapter from the computer. Remove the battery: 1. Turn the computer upside down on a flat surface, with the battery bay toward you. 2. Slide the battery release latch 1 to release the battery. 3. Rotate the battery toward you and up 2. 4. Remove the battery 3. 4-6 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 43
Removal and replacement procedures Install the battery by inserting it into the battery bay and pressing down on it until you hear a click. Maintenance and Service Guide 4-7 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 44
from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-6). Remove the SIM: 1. Press in on the SIM 1 to release it from the SIM slot. 2. Remove the SIM 2 from the computer. Install - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 45
cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-6). Remove the hard drive: 1. Position the computer with the front toward you. 2. in the Plastics Kit, spare part number 580691-001. Maintenance and Service Guide 4-9 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 46
lift the bracket 2 straight up to remove it from the hard drive. Reverse this procedure to reassemble and install the hard drive. 4-10 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 47
and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-6). 5. Remove the hard drive bay access cover restore computer functionality, and then contact technical support through Help and Support. 1. Position the computer with the front Service Guide 4-11 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 48
the battery (see "Battery" on memory module compartment access cover to the computer. 3. Lift the left side of the cover 2 to detach it from the computer. ✎ The memory/wireless module compartment cover is included in the Plastics Kit, spare part number 580691-001 4-12 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 49
with a notch 4 to prevent incorrect insertion of the WLAN module into the WLAN module slot. Reverse this procedure to install the WLAN module. Maintenance and Service Guide 4-13 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 50
the memory module. 2. Grasp the edge of the memory module 2, and then pull it out of the memory module slot. ✎ Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. 4-14 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 51
. 2. The RTC battery has adhesive holding it down. Lift up slightly on the battery to break the adhesion. 3. Disconnect the RTC battery cable 1 from the system board. 4. Remove the RTC battery 2 from the unit. Reverse this procedure to install the RTC battery. Maintenance and Service Guide 4-15 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 52
region ■ Belgium ■ Brazil ■ The Czech Republic ■ France ■ French Canada ■ Germany ■ Italy ■ Japan ■ Latin America ■ The Netherlands ■ and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-6). Remove the keyboard: 1. Position the computer with the - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 53
edge of the keyboard until it rests at an angle. 8. Slide the keyboard back until it rests on the switch cover and display. Maintenance and Service Guide 4-17 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 54
ZIF connector. The connector can be easily damaged if handled incorrectly. 10. Remove the keyboard. Reverse this procedure to install the keyboard. 4-18 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 55
4. Remove the battery (see "Battery" on page 4-6). 5. Remove the following components: a. Hard drive (see "Hard drive" on page 4-9) b. Memory/wireless module compartment PM2.0x4.0 screws 2 in the battery bay ❏ Five Phillips PM2.5x6.0 screws on the front edge Maintenance and Service Guide 4-19 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 56
replacement procedures 3. Turn the computer right-side up, and disconnect the following cables: ❏ Top cover cable 1 from the board ❏ Touch pad cable 2 from the board ❏ Bluetooth module cable 3 from the board 4. Remove the six Phillips PM2.5x6.0 screws from the sheet metal. 4-20 Maintenance and - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 57
5. Lift up on the front edge 1 of the top cover. 6. Pull up on the back edge 2 of the top cover to remove from the unit. Removal and replacement procedures Reverse this procedure to install the top cover. Maintenance and Service Guide 4-21 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 58
13.3-in, LED, HD BrightView (1366x768) display assembly (AMD systems) 13.3-in, LED, HD BrightView (1366x768) display assembly, WWAN (AMD systems) 13 the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-6). 5. Disconnect the wireless antenna cables from Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 59
the left hinge and then the right. ✎ On the left side, one of the screws secures a display support strap. On the right side, the left-most screw secures a ground strap for the wireless cables. After screws 2 that secure the display bezel to the display assembly. Maintenance and Service Guide 4-23 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 60
2.5×5.0 screws on top of each hinge 3 Two Phillips 2.5×4.0 screws on the bottom of each hinge 10. Remove the panel 4 from the enclosure. 4-24 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 61
it is necessary to replace the display panel cable: a. Turn the display panel upside down, with the bottom edge toward you. b. Release the adhesive support strip 1. c. Disconnect the display panel cable 2 from the connector on the back of the display panel. The display panel cable is available using - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 62
Removal and replacement procedures 13. If it is necessary to replace the webcam, which is spared as 580669-001 and includes the cable: a. Place the up. c. Disconnect the camera module 2 from the camera cable. Reverse the procedure to install the webcam module. 4-26 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 63
up on the hinge covers 3. c. Remove the WLAN 1 and the WWAN 2 antennas from the enclosure. Reverse this procedure to install the wireless antennas. Maintenance and Service Guide 4-27 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 64
power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-6). 5. Remove the keyboard (see "Keyboard" on page 4-16). 6. Remove the top 3. Reverse this procedure to install the speakers. 4-28 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 65
power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-6). 5. Remove the keyboard (see "Keyboard" on page 4-16). 6. Remove the top Reverse this procedure to install the front LED board. Maintenance and Service Guide 4-29 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 66
system board. 3. Remove the USB board 3 and cable. Reverse this procedure to install the USB board. ✎ When replacing the USB board, make sure that the wireless and power actuators on the board, line up with the wireless and power switches on the base enclosure. 4-30 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 67
computer. 4. Remove the battery (see "Battery" on page 4-6). 5. Remove the following components: a. Hard drive (see "Hard drive" on page 4-9) b. Memory module compartment cover (see system power consumption, power management/battery conservation configurations, battery fast charging, and software - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 68
the cable tape 2 to release the Bluetooth cable. 3. Remove the Bluetooth module 3. 4. If you are replacing the Bluetooth cable, disconnect the Bluetooth module cable from the Bluetooth module. Reverse this procedure to install the Bluetooth module and cable. 4-32 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 69
board: ■ SIM (see "SIM" on page 4-8) ■ WLAN module (see "WLAN module" on page 4-12) ■ Memory modules (see "Memory module" on page 4-14) ■ WWAN module (see "WWAN module" on page 4-11) ■ Fan (see "Fan" on page 4-31) ■ RTC battery (see "RTC battery" on page 4-15) Maintenance and Service Guide 4-33 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 70
pull it to the right 2 to remove the system board from the base enclosure. Reverse this procedure to install the system board. 4-34 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 71
the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-6). 5. Remove the following components: a. Hard drive (see "Hard drive" on page 4-9) b. Memory module compartment cover (see "WLAN module" on to install the power and RJ-45 cable. Maintenance and Service Guide 4-35 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 72
adapter from the computer. 4. Remove the battery (see "Battery" on page 4-6). 5. Remove the following components: a. Hard drive (see "Hard drive" on page 4-9) b. Memory/wireless module compartment cover (see "WLAN Reverse this procedure to install the heat sink. 4-36 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 73
5 Setup Utility (BIOS) Starting the Setup Utility The Setup Utility is a ROM-based information and customization utility that can be used even when use the arrow keys to select Exit > Exit Saving Changes, then press enter. Your change goes into effect immediately. Maintenance and Service Guide 5-1 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 74
Setup Utility (BIOS) Navigating and selecting in Computer Setup Because the Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ■ To choose a menu or changed when you restore the factory default settings. 5-2 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 75
Setup Utility (BIOS) Exiting the Setup Utility You can exit the Setup Utility with or without saving changes. ■ To exit the Setup Utility arrow keys to select Exit > Exit Discarding Changes, the press enter. After either choice, the computer restarts in Windows. Maintenance and Service Guide 5-3 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 76
may not be supported by your computer. Main menu Select System Information Security menu To do this ■ View and change the system time and date. ■ View identification information for the computer. ■ View specification information for the processor, memory size, system BIOS, and keyboard controller - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 77
Key Mode Boot Options Diagnostics menu Select Primary Hard Disk Self Test Secondary Hard Disk Self Test (on select models only) Memory Test Setup Utility (BIOS) To do a comprehensive self-test on the system memory. Run a diagnostic test on the system memory. Maintenance and Service Guide 5-5 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 78
Setup Utility (BIOS) 5-6 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 79
6 Specifications Computer specifications Metric U.S. Dimensions Length 23 °C to 60°C -4°F to 140°F Relative humidity Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating - and Service Guide 6-1 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 80
Specifications 13.3-in LED HD display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio .8 cm 28.4 cm 33.6 cm Up to 16.8 million 250:1 (typical) 200 nits (typical) 7.0 in 11.2 in 13.3 in 0.279 × 0.279 mm 1366 × 768 or 1280 × 720 RGB vertical stripe LED 80 × 25 4.0 W ± - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 81
55°C (41°F to 131°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. ✎ Certain restrictions and exclusions apply. Contact technical support for details. Maintenance and Service Guide 6-3 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 82
ROM DVD±R/RW SuperMulti Double-Layer Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 2X BD-RAM 8X DVD 16X CD-R 16X CD-RW Read: Write: BD-ROM, BD-ROM-DL < 180 ms 4.5 MB 9 MB/sec 2,400 KB/sec 2,400 KB/sec 2,400 KB/sec 6-4 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 83
DVD±RW and CD-RW SuperMulti Double-Layer Drive specifications Specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8x DVD+R 4X DVD+RW 8X 5,400 KB/sec 2,700 KB/sec 6,750 KB/sec Multiword DMA mode Maintenance and Service Guide 6-5 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 84
-ROM Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 24X CD-RW Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM < 110 ms < 130 ms 2 MB 3,600 KB/sec 10,800 KB/sec 3,600 KB/sec 3,600 KB/sec 6-6 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 85
000E8000-000FFFFF 00100000-XFFFFFFF (X+1)0000000-FEDFFFFF FED00000-FED003FF FEE01000-FFFFFFFF Specifications System function Base memory Video memory Video BIOS System BIOS Extended memory (based on memory installed) PCI bus High-precision event timer PCI bus Maintenance and Service Guide 6-7 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 86
specifications Hardware IRQ System function IRQ0 System timer IRQ1 Standard 101-/102-key or Microsoft natural keyboard IRQ8 System CMOS/real-time clock IRQ12 Synaptics PS/2 TouchPad IRQ13 Numeric data processor IRQ16 Intel ICH9 family USB ) is used. 6-8 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 87
real-time clock Motherboard resources Direct memory access controller Motherboard resources Direct memory access controller Program interrupt controller interrupt controller Program interrupt controller Program interrupt controller Maintenance and Service Guide Specifications (Continued) 6-9 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 88
Specifications ) Direct memory access controller USB universal host controller 2936 ICH9 family USB universal host controller 2935 ICH9 family USB universal host controller 2934 ICH9 family USB universal host controller 2939 ICH9 family USB universal host controller 2938 ICH9 family USB Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 89
7 Screw listing This chapter provides specification and reference information for the screws used in the computer. The screws listed in this chapter are available 2.0 mm Where used: One screw that secures the LED module to the top cover Head diameter 5.0 mm Maintenance and Service Guide 7-1 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 90
Screw listing Phillips PM2.0×3.0 broadhead screw Color Silver and Black Quantity 2 silver and 2 black Length 3.0 mm Thread 2.0 mm Where used: Four screws that secures the hinge covers to the back LCD cover Head diameter 7.0 mm 7-2 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 91
Phillips PM2.0×4.0 screw Screw listing Color Black Quantity 8 Length 4.0 mm Thread 2.0 mm Where used:Two screws that secure the hard drive to the computer Head diameter 5.0 mm Where used: Five screws that secure the heat sink to the system board Maintenance and Service Guide 7-3 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 92
Screw listing Where used: One screw that secures the Bluetooth module to the top cover 7-4 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 93
Phillips PM2.0×6.0 screw Screw listing Color Silver Quantity 3 Length 6.0 mm Thread 2.0 mm Where used:Three screws that secure the speakers to the base enclosure Head diameter 5.0 mm Maintenance and Service Guide 7-5 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 94
Screw listing Phillips PM2.5×3.0 screw Color Black Quantity 6 Length 3.0 mm Thread 2.5 mm Where used: Two screws that secure the WWAN module to the computer Head diameter 5.0 mm Where used:Two screws that secure the WLAN module to the computer 7-6 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 95
Where used: Two screws that secure the display panel to the display enclosure Screw listing Maintenance and Service Guide 7-7 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 96
Screw listing Phillips PM2.5×4.0 screw Color Black Quantity 12 Length 4.0 mm Thread 2.5 mm Where used:Two screws that secure the TouchPad to the top cover Head diameter 5.0 mm Where used: Two screws that secure the display panel to the display enclosure 7-8 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 97
Where used: Two screws that secure the power LED to the base enclosure Screw listing Where used: One screw that secures the USB board to the base enclosure Where used: Five screws that secure the system board to the base enclosure Maintenance and Service Guide 7-9 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 98
Screw listing Phillips PM2.5×5.0 screw Color Black Quantity 10 Length 5.0 mm Thread 2.5 mm Where used: Six screws that secure the LCD panel to the computer Head diameter 5.0 mm Where used: Two screws that secure the bezel to the display panel 7-10 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 99
Where used: Two screws that secure the display panel to the display enclosure Screw listing Maintenance and Service Guide 7-11 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 100
Screw listing Phillips PM2.5×6.0 screw Color Black Quantity 2 Length 6.0 mm Thread 2.5 mm Where used:Two screws that secure the system fan to the base enclosure Head diameter 5.0 mm 7-12 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 101
recovery discs (Recovery Manager software feature). Recovery discs are used to start up (boot) your computer and restore the operating system and software programs to factory settings in . If the partition is present, an HP Recovery drive is listed in the window. Maintenance and Service Guide 8-1 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 102
the recovery discs, or you can purchase recovery discs for your computer from the HP Web site. Note the following guidelines before creating recovery discs: ■ You will need Recovery Disc Creation. Recovery Manager opens. 2. Follow the on-screen instructions. 8-2 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 103
+R, DVD+R DL, DVD-R, DVD-R DL, or DVD+/-RW. The discs you use will depend on the type of optical drive installed in your computer. ✎ DVDs support store more information than CDs, so using them for backup reduces the number of recovery discs required. ■ When backing up to discs, number each disc - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 104
utilities, or changing Windows settings. Refer to Help and Support for more information. Using system restore points When you back allows you to save and name a snapshot of your hard drive at a specific point in time. You can recover back to that point if you want to 8-4 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 105
button. 5. Follow the on-screen instructions. Performing a recovery ✎ You can recover only files that you have previously backed up. HP recommends that you use HP Recovery Manager to create a set drive and restart the computer. 3. Follow the on-screen instructions. Maintenance and Service Guide 8-5 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 106
f11 while the "Press for recovery" message is displayed on the screen. 2. Click System Recovery in the Recovery Manager window. 3. Follow the on-screen instructions. 8-6 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 107
Audio-in (microphone) 9 Connector pin assignments Pin 1 2 3 Audio-out (headphone) Signal Audio signal in Audio signal in Ground Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground Maintenance and Service Guide 9-1 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 108
1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock 9-2 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 109
HDMI Pin 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 Connector pin assignments Signal TMDS data 2+ TMDS data 2 shield TMDS data 2TMDS data 1+ TMDS data 0TMDS clock+ TMDS clock shield TMDS clockCEC No connect DDC clock DDC data Ground +5V power Hot plug detect Maintenance and Service Guide 9-3 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 110
Connector pin assignments RJ-45 (network) Pin 1 2 3 4 5 6 7 8 Universal Serial Bus Signal Transmit + Transmit Receive + Unused Unused Receive Unused Unused Pin 1 2 3 4 9-4 Signal +5 VDC Data Data + Ground Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 111
will be used. ■ The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by the power system of each country or region. ■ The appliance with the appliance inlet on the back of the computer. Maintenance and Service Guide 10-1 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 112
cord set requirements Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 the country or region where it will be used. 10-2 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 113
life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery Disposal. This HP product contains of-life. section provides disassembly instructions for the display are general disassembly instructions. Specific details, such as - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 114
the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel 3. 11-2 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 115
the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. Maintenance and Service Guide 11-3 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 116
. Remove the screws 1 that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover 2 and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. 15. Remove the backlight cables 1 from the clip 2 in the display panel. 11 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 117
and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame. Maintenance and Service Guide 11-5 - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 118
4 that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight. 11-6 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 119
part numbers 4-6 battery bay 2-7 battery light 2-4 battery release latch 2-7 BIOS administrator password 5-4 Bluetooth module removal 4-32 spare part number 4-32 Blu-ray ROM DVD±R/RW SuperMulti Double-Layer Drive precautions 4-2 specifications 6-4 boot options 5-5 boot order 5-5 bottom components - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 120
lights 2-4 drives, boot order 5-5 DVD±RW and CD-RW SuperMulti Double-Layer Drive precautions 4-2 specifications 6-5 DVD-ROM Drive precautions 4-2 specifications 6-6 E electrostatic fn 2-3 num lk 2-3 numeric keypad 2-3 Windows applications 2-3 Windows logo 2-3 Index-2 Maintenance and Service Guide - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 121
4-2 product description 1-3 specifications 6-4, 6-5, 6-6 Maintenance and Service Guide P packing guidelines 4-3 passwords 5-4 plastic parts 4-1 pointing device components 2-1 illustrated 2-1 product description 1-5 ports display 2-6 product description 1-5 USB 2-5, 2-6 power cable removal - HP Dm3-1040us | HP Pavilion dm3 Entertainment PC - Maintenance and Service Guide - Page 122
specifications 6-9 system interrupt specifications 6-8 system memory map specifications 6-7 system recovery 8-1 T tools required 4-1 top components 2-9 top cover removal 4-19 spare part numbers 3-3, 4-19 TouchPad buttons 2-1 TouchPad light 2-1 TouchPad scroll zone 2-1 U Universal Serial Bus (USB
HP Pavilion dm3 Entertainment PC
Maintenance and Service Guide
Document Part Number: 572521-001
September 2009
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; troubleshooting
computer problems; and performing computer disassembly procedures.