HP ENVY 15m Maintenance and Service Guide

HP ENVY 15m Manual

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  • HP ENVY 15m | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide HP ENVY x360 15 Convertible PC IMPORTANT! This document is intended for HP authorized service providers only.
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    updates. Go to http://www.microsoft.com for details. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on
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    iii
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    iv
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional
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    vi Safety warning notice
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    ...16 Display components ...21 Miscellaneous parts ...23 4 Removal and replacement procedures preliminary requirements 25 Tools required ...25 Service considerations ...25 Plastic parts ...25 Cables and connectors ...25 Drive handling ...26 Electrostatic discharge damage ...26 Packaging and
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    52 Rear speaker ...54 Battery ...55 Touchpad cable ...56 Touchpad ...57 System board ...59 USB port cover ...62 6 Computer Setup (BIOS), TPM, and HP Sure Start ...64 Using Computer Setup ...64 Starting Computer Setup ...64 Navigating and selecting in Computer Setup 64 Restoring factory settings in
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    ...76 10 Backing up, restoring, and recovering ...68 Backing up information and creating recovery media ...78 Using Windows tools ...68 Using the HP Cloud Recovery Download Tool to create recovery media (select products only 68 Restoring and recovery ...69 Restoring, resetting, and refreshing using
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    x
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    HP ENVY x360 15 Convertible PC Processor ● Intel® Core™ i7-1065G7 1.3 GHz (SC turbo up to 3.9 GHz) quad core processor (8.0 MB L3 cache, 3200 MHz FSB, 15 system memory in 16 GB, 12 GB, and 8 GB configurations Storage Support for the following solid-state drives: ● 1 TB, M.2 2280, peripheral
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    assembly Dual array digital microphones with appropriate beam-forming, echo-cancellation, noise-suppression software BANG and OLUFSEN speakers HP support for Far Field Cortana Support for speaker swap Three speakers Wireless Integrated wireless local area network (WLAN) with two built-in antenna
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    10 Home 64-bit Plus Single Language Africa Market PPP ● Windows 10 Home S 64-bit Plus Single Language Africa PPP ● Windows 10 Professional 64-bit Serviceability End user replaceable parts: AC adapter 3
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    2 Components The computer features top-rated components. This chapter provides details about the components, where they are located, and how they work. Locating hardware To find out what hardware is installed on the computer: ▲ Type device manager in the taskbar search box, and then select the
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    Right side Table 2-1 Right-side components and their descriptions Component (1) Memory card reader (2) USB SuperSpeed port with HP Sleep and Charge (3) AC adapter and battery light (4) Power connector Description Reads optional memory cards that enable you to store, manage, share, or
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    Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. NOTE: When a
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    , health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-3 Display components and their descriptions Component Description
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    Keyboard area Keyboards can vary by language. Touchpad Touchpad settings To adjust touchpad settings and gestures, or to turn off the touchpad: 1. Type touchpad settings in the taskbar search box, and then press enter. 2. Choose a setting. To turn on the touchpad: 1. Type touchpad settings in the
  • HP ENVY 15m | Maintenance and Service Guide - Page 19
    Lights Table 2-5 Lights and their descriptions Component (1) Caps lock light (2) Mute light (3) Microphone mute light (4) Camera privacy light (5) Power light Description On: Caps lock is on, which switches the key input to all capital letters. ● On: Computer sound is off. ● Off:
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    Button, speakers, and fingerprint reader Table 2-6 Button, speakers, and fingerprint reader and their descriptions Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.
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    Table 2-6 Button, speakers, and fingerprint reader and their descriptions (continued) Component Description IMPORTANT: To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader. Keyboard area 11
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    Special keys Table 2-7 Special keys and their descriptions Component (1) esc key (2) fn key (3) Windows key (4) Action keys (5) Fingerprint reader (select products only) (6) Camera privacy key (7) Power button 12 Chapter 2 Components Description Displays system information when
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    Table 2-7 Special keys and their descriptions (continued) Component (8) num lock key (9) Integrated numeric keypad Bottom Description Alternates between the navigational and numeric functions on the integrated numeric keypad. A separate keypad to the right of the alphabet keyboard. When num
  • HP ENVY 15m | Maintenance and Service Guide - Page 24
    you might need when you troubleshoot system problems or travel internationally with the support. Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-9 Service label components Component (1) HP
  • HP ENVY 15m | Maintenance and Service Guide - Page 25
    Table 2-10 Service label components (continued) Component (3) Serial number (4) Warranty period ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless approval markings for the countries or regions in which the devices have been approved for use. Labels 15
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    3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components 16
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    Table 3-1 Major component spare part information Item Component Spare part number (1) Display assembly: The display assembly is available as spare parts at the subcomponent level only. For more display assembly spare part information, see Display components on page 21. (2) Keyboard/top cover
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    Table 3-1 Major component spare part information (continued) Item Component Spare part number For use in Germany L93227-041 For use in Hungary L93227-211 For use in Italy L93227-061 For use in Japan L93227-291 For use in Latin America L93227-161 For use in the Netherlands L93227-B31
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    a graphics subsystem with discrete memory For use only on computer models equipped with a graphics subsystem with UMA memory (11) Fan (includes cable): Services the processor Spare part number L93226-071 L93226-BG1 L93226-AB1 L93226-141 L93226-031 L93226-BD1 L93226-001 L93185-001 L93186-001
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    Major component spare part information (continued) Item Component Services the graphics subsystem (for use only on computer models modules (2, DDR4-3200 MHz, 1.2 v): 16 GB (DDR4-3200 MHz, 1.2 v) 8 GB 4 GB (15) Battery (3 cell, 51 WHr, 4.45 AHr, Li-ion; includes cable) (16) Bottom cover: In
  • HP ENVY 15m | Maintenance and Service Guide - Page 31
    Display panel assembly (includes display bezel and display panel): 15.6 in, UHD, OLED in natural silver finish 15.6 in, FHD, 400 nits in natural silver finish 15.6 in, FHD, 250 nits in natural silver finish 15.6 in, FHD, 400 nits in sky black finish 15.6 in, FHD, 250 nits in sky black finish
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    Table 3-2 Display component spare part information (continued) Item Component In sky black finish (9) Display back cover (includes the wireless antenna cables and transceivers): In natural silver finish In sky black finish Spare part number L93208-001 L93203-001 L93204-001 22 Chapter 3
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    4.5 mm, 1.8 m) AC adapter, C5, for use only in Japan Adapter: HP USB-to-Gigabit RJ45 adapter HP USB-C-to HDMI-2.0 adapter HP USB-C-to-Multi-Port hub HP USB-C-to-RJ45 adapter HP USB-C-to-USB-A dongle HP USB-C-to-USB-A hub HP USB-C-to-VGA adapter HP USB external DVD-RW Drive Pen: Zenvo pen in natural
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    Table 3-3 Miscellaneous spare part information (continued) Component Stylus: Sunwoda stylus active pen in dark ash finish Sunwoda stylus active pen in natural silver finish Spare part number 920241-001 910942-001 24 Chapter 3 Illustrated parts catalog
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    excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic. Cables and connectors IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage
  • HP ENVY 15m | Maintenance and Service Guide - Page 36
    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer
  • HP ENVY 15m | Maintenance and Service Guide - Page 37
    PCB Packing PCBs in foam-lined box 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V Packaging and transporting guidelines
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    and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When effective, the conductive must be worn in contact with the skin. HP recommends the following grounding equipment to prevent electrostatic damage: ● Antistatic tape
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    The following table lists the shielding protection provided by antistatic bags and floor mats. Table 4-2 Shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V
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    improves and changes product parts. For complete and current information about supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 53 screws that
  • HP ENVY 15m | Maintenance and Service Guide - Page 41
    6. Remove the six Phillips M2.0×6.6 screws (2) the Torx5 M2.0×2.7 screw (3) that secure the bottom cover to the keyboard/top cover. 7. Use a thin plastic tool (1) to separate the front edge of the bottom cover from the keyboard/top cover. 8. Remove the bottom cover (2). Reverse this procedure to
  • HP ENVY 15m | Maintenance and Service Guide - Page 42
    Front speakers Table 5-2 Speaker spare part information Description Front speakers (include left and right front speakers, cables, and 4 rubber isolators) Spare part number L93196-001 Before removing the front speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the
  • HP ENVY 15m | Maintenance and Service Guide - Page 43
    Reverse this procedure to install the front speakers. Solid-state drive Table 5-3 Solid-state drive spare part information Description 1 TB, M.2 2280, PCIe, NVMe 3×4, SS solid-state drive with TLC 1 TB, M.2 2280, PCIe, NVMe value solid-state drive 512 GB, M.2 2280, PCIe 3×4, solid-state drive with
  • HP ENVY 15m | Maintenance and Service Guide - Page 44
    3. Remove the solid-state drive shield (3). 4. Remove the Phillips M2.0×3.5 screw (1) that secures the solid-state drive to the keyboard/top cover. 5. Remove the solid-state drive (2) by sliding it away from the slot at an angle. NOTE: Solid-state drives are notched to prevent incorrect installation
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    Memory module Table 5-4 Memory module spare part information Description 16 GB (DDR4-3200 MHz, 1.2 v) 8 GB (DDR4-3200 MHz, 1.2 v) 4 GB (DDR4-3200 MHz, 1.2 v) Spare part number L67710-005 L83673-005 L46598-005 Before removing the memory module, follow these steps: 1. Shut down the computer. If you
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    4. Spread the retention tabs (1) on either side of the memory module. (The memory module tilts up.) 5. Remove the memory module (2) by sliding it away from the slot at an angle. NOTE: Memory modules are notched to prevent incorrect installation. Reverse this procedure to install the memory module.
  • HP ENVY 15m | Maintenance and Service Guide - Page 47
    country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in
  • HP ENVY 15m | Maintenance and Service Guide - Page 48
    4. Remove the WLAN module (4) by pulling the module away from the slot at an angle. NOTE: WLAN modules are notched to prevent incorrect installation. Reverse this procedure to install the WLAN module. 38 Chapter 5 Removal and replacement procedures
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    Fan Table 5-6 Fan spare part information Description Services the processor Services the graphics subsystem (for use only on computer models equipped with a graphics subsystem with discrete memory) Spare part number L93193-001 L93194-001 Before removing
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    Reverse this procedure to install the fan. 40 Chapter 5 Removal and replacement procedures
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    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Table 5-7 Heat sink spare part information Description For use only on computer models equipped with a graphics subsystem with discrete memory For use only on computer models equipped with a graphics subsystem with
  • HP ENVY 15m | Maintenance and Service Guide - Page 52
    Reverse this procedure to install the heat sink. 42 Chapter 5 Removal and replacement procedures
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    Infrared board cable Table 5-8 Infrared board cable spare part information Description Infrared board cable Spare part number L93189-001 Before removing the infrared board cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
  • HP ENVY 15m | Maintenance and Service Guide - Page 54
    Infrared board Table 5-9 Infrared board spare part information Description Infrared board Spare part number L93188-001 Before removing the infrared board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then
  • HP ENVY 15m | Maintenance and Service Guide - Page 55
    Display assembly NOTE: The display assembly is available as spare parts at the subcomponent level only. See the removal section for each component for information. Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in
  • HP ENVY 15m | Maintenance and Service Guide - Page 56
    7. Remove the six Phillips M2.5×5.2 screws that secure the display assembly to the keyboard/top cover. 8. Swing the front edge of the keyboard/top cover (1) up and away from the display assembly. (The keyboard/top cover disengages from the display assembly hinges.) 9. Separate the keyboard/top cover
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    b. Secure the suction cups to the display assembly by swinging the handles (2) into position. c. Use the suction cups (1) to partially separate the top corner edges of the display panel assembly from the display back cover. NOTE: Slow, steady pressure is required when working with the pull-to-
  • HP ENVY 15m | Maintenance and Service Guide - Page 58
    Remove the display panel assembly (3). The display panel assembly is available using the following spare part numbers: ● L93184-001 - 15.6 in, UHD, OLED display panel assembly in natural silver finish ● L93182-001 - 15.6 in, FHD, 400 nit display panel assembly in natural silver finish ● L93183-001
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    e. Detach the webcam module (4) from the display panel. (The webcam module is attached to the display panel with double-sided adhesive.) f. Turn the webcam module and webcam module cable right side up with the bottom toward you. g. Release the ZIF connector (1) to which the webcam module cable is
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    . 13. If it is necessary to replace the display panel cable, follow these steps: a. Remove the display panel assembly. b. Release the adhesive support strip (1) that secures the display panel cable to the display panel. c. Disconnect the display panel cable (2) from the display panel. d. Release the
  • HP ENVY 15m | Maintenance and Service Guide - Page 61
    that secure the display hinges to the display back cover. c. Remove the hinges (2). The display hinges are available using spare part number L93205-001. 15. If it is necessary to replace the display hinge covers, follow these steps: a. Remove the display panel assembly. b. Remove the display hinges
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    16. If it is necessary to replace the WLAN antenna(s), follow these steps: a. Remove the display panel assembly. b. Remove the right display hinge. c. Detach the antenna(s) transceivers (1) from the display back cover. (The antenna(s) transceivers are attached to the display back cover with double-
  • HP ENVY 15m | Maintenance and Service Guide - Page 63
    5. Disconnect the battery from the system board (see Front speakers on page 32). 6. Remove the display assembly (see Display assembly on page 45). Remove the power connector cable: 1. Disconnect the power connector cable cable (1) from the system board. 2. Remove the power connector cable (2).
  • HP ENVY 15m | Maintenance and Service Guide - Page 64
    Rear speaker Table 5-11 Rear speaker spare part information Description Rear speaker (include left and right speakers, cables, and 2 rubber isolators) Spare part number L94317-001 Before removing the rear speaker, follow these steps: 1. Shut down the computer. If you are unsure whether the
  • HP ENVY 15m | Maintenance and Service Guide - Page 65
    Battery Table 5-12 Battery spare part information Description Battery (3 cell, 51 WHr, 4.45 AHr, Li-ion; includes cable) Spare part number L77034-005 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
  • HP ENVY 15m | Maintenance and Service Guide - Page 66
    Touchpad cable Table 5-13 Touchpad cable spare part information Description Touchpad cable Spare part number L93187-001 Before removing the touchpad cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then
  • HP ENVY 15m | Maintenance and Service Guide - Page 67
    Touchpad NOTE: This section does not apply to computer models equipped with a keyboard/top cover with spare part number L93228-xxx. The touchpad cannot be removed from these computer models. Table 5-14 Touchpad spare part information Description Spare part number In natural silver finish In sky
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    6. Remove the touchpad (6) and cable. Reverse this procedure to install the touchpad. 58 Chapter 5 Removal and replacement procedures
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    fan gasket, and replacement thermal material. The replacement fan gasket is for use only on computer models equipped with one fan. Table 5-15 System board spare part information Description Spare part number Equipped with an Intel Core i7-1065G7 processor, a graphics subsystem with UMA memory
  • HP ENVY 15m | Maintenance and Service Guide - Page 70
    (7) Front speaker cable 2. Remove the six Phillips M2.0×2.4 broad head screws (1) and the Phillips M2.0×4.1 screws (2) that secure the system board to the keyboard/top cover. 3. Remove the I/O bracket (3). 4. Lift the left side the system board (1) until it rests at an angle. 60 Chapter 5 Removal
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    5. Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board. Component replacement procedures 61
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    USB port cover Table 5-16 USB port cover spare part information Description In natural silver finish In sky black finish Spare part number L94318-001 L94319-001 Before removing the USB port cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in
  • HP ENVY 15m | Maintenance and Service Guide - Page 73
    To install the USB port cover, place the port cover over the USB port and snap it into place. Component replacement procedures 63
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    Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Navigating and selecting in main Computer Setup screen, press esc, and then follow the on-screen instructions. To exit Computer Setup, choose one of the following methods: ● To
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    in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: Using Computer Setup
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    Device Options menu: ● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu. 2. Select a boot device, press enter, and then follow the on-screen instructions. TPM BIOS settings (select products only) IMPORTANT: Before enabling Trusted Platform
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    Sure Start default configuration. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. Using HP Sure Start (select products only) 67
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    bootable USB flash drive. To download the tool: ▲ Go to the Microsoft Store and search for HP Cloud Recovery. For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs - Using the Cloud Recovery Tool (Windows 10, 7)." 68 Chapter 7 Backing up, restoring, and
  • HP ENVY 15m | Maintenance and Service Guide - Page 79
    : If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP Recovery media, and then restart the computer. Changing the
  • HP ENVY 15m | Maintenance and Service Guide - Page 80
    ● Platform-specific device drivers ● Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. 70 Chapter 7 Backing up, restoring, and recovering
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    device, scan the code and then follow the onscreen instructions. ● Instructions for calling support are displayed. Follow those instructions. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided in English only. ● You must use
  • HP ENVY 15m | Maintenance and Service Guide - Page 82
    in solving the problem: ▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen. The HP Customer Support - Service Center page displays, with your Failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact
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    Diagnostics UEFI is not included in the HP Tool partition. ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are
  • HP ENVY 15m | Maintenance and Service Guide - Page 84
    to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. Using Remote HP PC Hardware
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    PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and then select Settings. 3. Make your customization selections. 4. Select Main, and then Save Changes and
  • HP ENVY 15m | Maintenance and Service Guide - Page 86
    a DC power source that is supplied and approved by HP for use with this computer. The computer can operate 19.5 V dc @ 2.31 A - 45 W 19.5 V dc @ 3.33 A - 65 W 19.5 V dc @ 4.62 A - 90 W 19.5 V dc @ 6.15 A - 120 W 19.5 V dc @ 6.9 A - 135 W 19.5 V dc @ 7.70 A - 150 W 19.5 V dc @ 10.3 A - 200 W 19.5 V
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    to 140°F Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for
  • HP ENVY 15m | Maintenance and Service Guide - Page 88
    Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: ▲ Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that matches the type of computer
  • HP ENVY 15m | Maintenance and Service Guide - Page 89
    : If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP Recovery media, and then restart the computer. Changing the
  • HP ENVY 15m | Maintenance and Service Guide - Page 90
    ● Platform-specific device drivers ● Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. 80 Chapter 10 Backing up, restoring, and recovering
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    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment
  • HP ENVY 15m | Maintenance and Service Guide - Page 92
    Requirements for specific countries and regions Table 11-1 Power cord requirements Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO
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    ) must bear the BSMI certification mark. 7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2
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    dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the
  • HP ENVY 15m | Maintenance and Service Guide - Page 95
    55 BIOS determining version 65 downloading an update 65 updating 65 Bluetooth label 15 boot order changing using the f9 prompt 66 boot order, changing 69, part numbers 21, 51 HP PC Hardware Diagnostics UEFI downloading 73 starting 73 using 72 HP PC Hardware Diagnostics Windows downloading 71 installing
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    num lock 13 Windows 12 L labels Bluetooth 15 regulatory 15 serial number 14 service 14 wireless certification 15 WLAN 15 left side components 6 lights AC adapter ports HDMI 6 USB SuperSpeed port with HP Sleep and Charge 5, 6 USB SuperSpeed Type-C with HP Sleep and Charge 6 ports, product description
  • HP ENVY 15m | Maintenance and Service Guide - Page 97
    14 service labels, locating 14 serviceability, product part numbers 20 USB SuperSpeed port with HP Sleep and Charge 5, 6 USB SuperSpeed Type-C port with HP Sleep and Charge 6 V vent 13 antenna(s), spare part number 21 wireless certification label 15 wireless, product description 2 WLAN antenna(s )
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Maintenance and Service Guide
HP ENVY x360 15 Convertible PC
IMPORTANT! This document is intended for
HP authorized service providers only.